March 2013: RMA Beware -- Yellow Tint Screen - Asus Eee Pad Transformer Prime

What happened
1. I bought my Prime in March 2012
2. I sent in my Prime on the 2nd last day of Warranty on Late Feb 2013
3. After 1 Week
4. They replaced Touch Panel (+LCD) and my Camera
5. When I took a first look, "are my eyes playing with me?". I wasn't wrong. The LCD screen replacement has a terrible yellow tint. My pre-RMA prime LCD was perfect, whites were good.
6. Since my warranty is over, I can't ask for another RMA (rest of issues were fixed/improved) The only issue I had with my great Prime is the screen.
An advice for those Prime that are nearing expiry, get your RMA 2-4 weeks beforehand! You'll never know that RMA will make your Prime "worst-off"
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LHS: Prime (after RMA, stock JB)
RHS: Dell 2209WA IPS Panel
Notes: I had a flex issue with my Prime on the right. So the RMA changed the whole LCD+Touch Panel. I did not specify them to change LCD though. Camera was spoilt.
I read a few users (Jan 2012) that the yellow tint goes away after 2-7 days. I am skeptical but will post updates if I notice a visible improvement.

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Maybe it's a callibration issue? This wouldn't require an RMA.

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I've just received my Prime back from Asus. I've dropped the tablet, and shattered the LCD (it was also unlocked). When I've contacted them, I've explicitly stated that it was my fault and I'm prepared to pay all the charges. Yet, a week later, my Prime is back and it was fixed under warranty, completely free of any charges.

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What was the problem with the screen that it needed to be replaced?
I think that if you have all your paperwork that went with the RMA and that you indeed sent it in before your warrenty expired and even if one of the "fixes" is not right they should still cover that under warrenty. I know it will probably be a pain in the ass to try for that but that is what I would try.

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Usually when you get something repaired under warranty, the repair is covered for X amount of days or the end of your original warranty, whichever is longer.
For example, I just got a hard drive repaired from Seagate.
They stated the drive is under warranty for 90 days or February 2014, whichever is longer.
I am sure that Asus will have something similar. {Of course I could be wrong.}
EDIT
I was chatting with ASUS:
Anthony D. wrote: "Okay, there would be a 90 day guarantee on the unit once it has been repaired by us."
So you should still be covered for 90 days for what was repaired, not the whole Prime.

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mr.fast said:
Maybe it's a callibration issue? This wouldn't require an RMA.
Click to expand...
Click to collapse
I believe so.
1. I used the Color Temp App. I did make the color more blue but it felt unnatural. Furthermore it seems decrease FPS on homescreen scrolling but no noticeable effect on other apps.
I will do another comparison this weekend. (1 week gap).

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Maybe all that needs to be done is to open prime and push the connectors in more tightly... maybe one of the wires is not making full contact, that is aleading to color distortion.
Sent from my GT-N8013 using Tapatalk

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Sorry for the Noob Photoshoot. (Left: Prime. Right: Dell 2209WA)
Color comparison. Notice the Prime's White is Warmer.
This is Screenshot from Android
Disclaimer
1. Not shot under Professional Conditions (NEX5R)
Observations
1. White is Warm in Prime (after 14 days of normal use)
1i. Either Connector not Inserted Well (Unlikely.. Digital Signal)
1ii. Different LCD Suppliers as seen in Earlier Batches of Prime
2. Quick Fix: Using Colour Temp to Add more "Blue"
A. Drop in FPS especially in Homescreen (Sluggish)
B. Blue & Green doesn't seem to improve Whiter White.
3. Overall I am fine with the Warmer Yellow. No biggie. Overall my Prime experience has been awesome especially with Custom ROM.
Gist
4. RMA-ers do take caution of your returned Prime before your warranty expires in a couple of weeks time.

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smrsxn said:
Maybe all that needs to be done is to open prime and push the connectors in more tightly... maybe one of the wires is not making full contact, that is aleading to color distortion.
Sent from my GT-N8013 using Tapatalk
Click to expand...
Click to collapse
Is the Connector (highlighted in Cyan) the one you are referring to?

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mystril said:
Is the Connector (highlighted in Cyan) the one you are referring to?
Click to expand...
Click to collapse
Yes that and also the two connectors from lcd to tablet base are from digitizer.
Just open tablet and push in the connector.... be careful to not overdo force.
Gentle pushing in from connector corners might do.
Sent from my GT-N8013 using Tapatalk

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That's what they replaced my screen when I was rma'ed it for unlock device issue. I got it back and found out they replaced screen and I was happy about it. Better whitish, more clear. I bought it a month ago from craigslist and was told Asus that I bought it in 6 months ago at best buy. then they went ahead to rma it. very lucky. But sadly, cannot unlock it.