Related
So I dropped my thunderbolt the other night and cracked the screen in three places. It still functions, its just very annoying to look at. If I were to do an insurance claim anyone know the chances of getting another 32 GB MicroSD card with it? I could use one for my Xoom
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
Click to expand...
Click to collapse
Yeah I agree. I would be VERY surprised if they gave you an SDcard at all, especially a 32GB.
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
Click to expand...
Click to collapse
This.
I work for Sprint and whenever we order new phones (either insurance claim for customers or our in-store replacement) they send only the device itself and the only other thing that they will send is the battery and charger ONLY if it's an entirely different phone as well as charger. Now of course I don't work at Verizon, but all the insurance claims are the exact same so I can almost guarantee they won't send it. Doesn't hurt to try, though.
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
00dvanmeter said:
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
Click to expand...
Click to collapse
Most people just report it lost/stolen to keep the old phone (even though the esn is not longer able to activate), but what exactly are you trying to do? Get an extra 32GB SD card or just keep your same SD card? If it's the former then revert back to my first post. If it's the latter then if you are doing an insurance claim then you keep your same SD card and battery and just send the device back - also Asurion isn't going to care if it is rooted or not so there is no need to revert it back to stock. Hope that helped.
I had mine replaced a while back for the same exact reason. Finally bit the bullet on the annoyance factor...I was hoping for an extra sd card but no luck. Would have been a sweet deal though I must say. BTW asurion could probably care less, I've sent them a handful phones that were still rooted and rommed over the last couple years.
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
Cygnusis-X1 said:
That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
Click to expand...
Click to collapse
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
Grnlantern79 said:
Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Actually, the original droid came with a 16gb sd card, and that's what i got on both insurance claims too.
Sent from my ADR6400L using Tapatalk
Thanks everyone for your input. Not trying to scam for another card it was just out of curiousity, Xda is awesome
Sent from my Xoom using xda premium
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Yeah because it's way better to pay $400-$500 for a new phone outright when you don't have insurance. I agree insurance is a little expensive but it is a way better option than buying a new phone outright. Most people don't have that option. It's insurance, what insurance company have you ever had that didn't charge a deductible?
Sent from my Nexus S 4G using XDA App
Edit for spelling
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Yes and no...insurance is good because it gives you an option other than the old "you're **** out of luck" that most of use face that don't have insurance and then ***** and complain about them not doing anything about it and/or not having insurance added and likewise to what przfghtr said what insurance company has there ever been that hasn't charged a deductible? The price sucks but it is definitely a lot better than paying $500+ for the phone outright.
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
Sent from my ADR6400L using Tapatalk
I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
bpyazel said:
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I'm interested in where you found these refurbished models because the lowest price that I found when searching was $385 retail. Also is it $150 for an insurance deductible with Verizon? All I know is that there are (usually) two different tiers: One being feature phones which are $50 for a deductible and $100 for smartphones and to my knowledge that was the same across the board (I also worked at At&t before and it was the same deductible pricing). So if that's the case you would be paying a total of $192 for the entirety of your contract for insurance and then a $100 deductible (this is assuming you keep the insurance on for the duration of your contract) still would come out cheaper than purchasing a refurbished phone outright and being overnighted free (as Asurion does).
Insurance isn't for everyone; some people see the amount of value that it has, others don't - it's subjective like anything else. Also insurance is universal: you're betting it'll break, they're betting it won't.
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt? Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
Trigster said:
I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
Click to expand...
Click to collapse
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
kujayhawks77 said:
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
Click to expand...
Click to collapse
thank you for the confirmation. Also can I get your bros number just in case my phone breaks?
Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
Click to expand...
Click to collapse
Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
Click to expand...
Click to collapse
I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Click to expand...
Click to collapse
Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium
AT&T warranty replacement phones. Good or bad? I paid full price for my galaxy note. Had it for a month and a half. Still having problems connecting to internet on 4 g it freezes up. Now ATT wants to send me a replacement phone. I told them I do not want a refurbished phone through Assurion. This is not an insurance claim. It's a defective phone. What are the odds of my replacement phone actuay working good or bad? I paid full price for my note though getting a replacement. I am pissed off they will not give me a new phone. Anybody have experience with att replacement phones? They said the phone will not cone from assurion insurance. I'll believe it when I get the box.
Sent from my SAMSUNG-SGH-I717 using xda premium
You will get a refurbished unit.
Sent from my SAMSUNG-SGH-I717 using XDA
I had similar issues with my Skyrocket. Went through 2 in a matter of 2 weeks and it was the update that was being pushed. Refused to take a referb phone because it was not my issue. Not the same as your situation, but still same philosophy. This phone is bad out of the box, and they need to replace it with a new item. This isn't your problem that it's defective, and why take someone else's defective garbage? Just keep talking (calmly) to support and get the local/regional managers involved if necessary. Sometimes, local/regional managers are more accepting and accommodating than corporate phone-jockeys. After the second skyrocket, I was offered any phone (except iPhone) and took the note. Also told NOT to send back skyrocket. So I have 2 great phones that once ICS is done for the skyrocket, it'll be a great unit again.
just my $0.02 worth for what it is.
deadman_raziel said:
I had similar issues with my Skyrocket. Went through 2 in a matter of 2 weeks and it was the update that was being pushed. Refused to take a referb phone because it was not my issue. Not the same as your situation, but still same philosophy. This phone is bad out of the box, and they need to replace it with a new item. This isn't your problem that it's defective, and why take someone else's defective garbage? Just keep talking (calmly) to support and get the local/regional managers involved if necessary. Sometimes, local/regional managers are more accepting and accommodating than corporate phone-jockeys. After the second skyrocket, I was offered any phone (except iPhone) and took the note. Also told NOT to send back skyrocket. So I have 2 great phones that once ICS is done for the skyrocket, it'll be a great unit again.
just my $0.02 worth for what it is.
Click to expand...
Click to collapse
So should I call back and ask for the head of the warranty dept? Or should I go into a corporate store and let them call and speak to a manager? I really don't want someone else's piece of crap that was already broken and fixed.
Sent from my SAMSUNG-SGH-I717 using xda premium
Be careful what you ask for. You might just get "old" new one that's been laying around.
On my warrantied Samsung Infuse...it was refurbished..same as new...and it ran MUCH better than my prior Infuse. And it was PERFECT condition and I assume newer parts?
I've been there and could not even tell the difference. My "refurbished" Infuse was perfect and ran better than my original "NEW".
Nothing to sweat over.
I just got mine and it looks brand new but it did say it was seed stock on my invoice
biggggant said:
I just got mine and it looks brand new but it did say it was seed stock on my invoice
Click to expand...
Click to collapse
Is it a Note you got? And if so, how is it working. If you don't mind me asking what was wrong with the previous phone?
Sent from my SAMSUNG-SGH-I717 using xda premium
andrawer said:
Be careful what you ask for. You might just get "old" new one that's been laying around.
On my warrantied Samsung Infuse...it was refurbished..same as new...and it ran MUCH better than my prior Infuse. And it was PERFECT condition and I assume newer parts?
I've been there and could not even tell the difference. My "refurbished" Infuse was perfect and ran better than my original "NEW".
Nothing to sweat over.
Click to expand...
Click to collapse
Glad to hear it. I guess I'll wait and see how it looks tomorrow.
Sent from my SAMSUNG-SGH-I717 using xda premium
yes it was a white note..My old one's power button was no longer clicking and the bottom half would stick...the new one is great seems just as good as the old one and I'm running FJ's base ICS..I got a 3420 quadrant score
I just got a note replacement yesterday. My old note was a month and a half old and it was having problems charging. I got a refurbished one and it seems to run a lot better than my old one. It was in perfect condition and had the "don't text while driving" screen protector and everything. Even came with the stylus. Now I have two styluses.
Sent from my SAMSUNG-SGH-I717 using XDA
You also have to remember that refurbished doesn't always mean something was wrong with it. It could be that the person returned the phone because they didn't like it and att can't sell as new anymore.
My sister only buys refurbished to save money, and she has had no issues. I had issues with my brand new note and with my atrix last year. It's just a matter of luck. And asurion is not involved with warranty unless the warranty period is over and you have to file an insurance claim.
Edit: like lildoggs said, they also seem to send a stylus. I kept it and they never charged me anything
Sent from my SAMSUNG-SGH-I717 using xda premium
When people return their phones within the 30 day period and pay the restocking fee...those phones end up being sold as "refurbished" also. So you might get one that is berely used...or "like" new. My brother did that with his sony xperia and it ended up being pretty much brand new condition one. But it says refurbished. Dont quote me on this but most of the time...AT&T sends out great condition refurbished phones. 9 out of 10 people cant tell a refurb from a new phone
-Once you go NOTE, you'd say 4 inches a Joke
lildoggs said:
I just got a note replacement yesterday. My old note was a month and a half old and it was having problems charging. I got a refurbished one and it seems to run a lot better than my old one. It was in perfect condition and had the "don't text while driving" screen protector and everything. Even came with the stylus. Now I have two styluses.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
Yeah the multiple refurbished phones I've had have been perfect. Same defect over time happened requiring multiple swaps tho
Sent from my SAMSUNG-SGH-I717 using XDA
lildoggs said:
I just got a note replacement yesterday. My old note was a month and a half old and it was having problems charging. I got a refurbished one and it seems to run a lot better than my old one. It was in perfect condition and had the "don't text while driving" screen protector and everything. Even came with the stylus. Now I have two styluses.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
Did you have to use your original back cover and battery and sim card erc with your phone.
Or did the replacement phone come with everything? The lady told me I would have to re use everything on my phone except for the front
Sent from my SAMSUNG-SGH-I717 using xda premium
Glad to know that ATT replacement phones are in good order. I hope the screen protector is on it too. That says texting and driving can wait. Thank you all for the replies. You are awesome
Sent from my SAMSUNG-SGH-I717 using xda premium
Assurion is a really good company. Returned is not bad, in fact a lot of times it can be better than new.
Is 4g and WiFi connection an issue with the note? Thats one of the reasons I am more than likely returning my hoxl.
Are the notes probed to connectivity issues or is this just a typical defective issue?
Sorry for so many questions. I been playing with the note recently and love it.
sent from my hoXl
got a-Dev ?
www.android-dev.us
freakboy13 said:
Assurion is a really good company. Returned is not bad, in fact a lot of times it can be better than new.
Is 4g and WiFi connection an issue with the note? Thats one of the reasons I am more than likely returning my hoxl.
Are the notes probed to connectivity issues or is this just a typical defective issue?
Sorry for so many questions. I been playing with the note recently and love it.
sent from my hoXl
got a-Dev ?
www.android-dev.us
Click to expand...
Click to collapse
My replacement is not coming from a assurion. It's a warranty replacement. They handle it different. I'm the only 1 with the conectivity issues. It must be a bad batch of phones.
Sent from my SAMSUNG-SGH-I717 using xda premium
My sd card slot was defective after 2 months and I was told I could only get a refurb replacement. I called a bunch of times, no luck getting a new one. I decided to just send it back to Samsung for them to repair since the phone was perfect other than the sd slot.
yeah mine had the text and driving sticker too and i kept the "spare" spen
I'm so sorry to hear people got defective unit's not good at all
I've had my Note for almost 2 months so far so good no issues as of yet...
I do have ATT Warrinity if I lose it or Drop my device they will replace my device for me I do not know if it will be additional charge...
Don't know if this is the correct forum or not, but I am certain I will be informed by somebody else should this be misplaced.
So.... I lost my phone last weekend and I subsequently filed a claim with Asurion, T-Mobile's insurance provider. However, I have a strange circumstance that did not require me to suspend my service. I was at the T-Mobile store getting a micro SIM card for use with another phone I was planning on flashing over to T-Mobile. Anyhow as it turns out, I could not get a micro SIM as it would render my service useless on my phone (unless of course I possessed a SIM card adapter, which I found existed after this incident). So the rep had to issue me a new SIM card.
After I all of that excitement I noticed I was running late picking-up my kids. So I rushed from the store, and I swear that I had all of my phones & SIM cards with me. However, upon returning home I could not locate my phone. I thought to myself that it must have fallen between the seats and that I would search for it after the kids leave. So I broke out the new SIM card and an old MyTouch 3G Slide to use during the interim. After the kids left I searched for my phone with no success. I even called the T-Mobile store and there too was informed they were not in possession of my Amaze.
I waited to file my claim anyways as I really believed my phone must be in my vehicle, especially as my truck is notorious for consuming cell phone, wallets, etc.! Sunday comes around and I still haven't found my Amaze. So I file a claim with Asurion, and I wait to hear back from them. Six hours later I get an e-mail response saying they have news about my claim. So I call the 866# and I am informed by a rep that my claim is denied because my line has been in use. I of course explain my story, and the rep claims to understand. They check with T-Mobile to see when the last use of my phone occurred and according to them it was the following day. This is odd, but my thought is that I had not used my phone the entire day prior to filing my claim thus the report of the last use of my phone.
After all is said and done, the rep at Asurion files another claim assuring me that this claim would not be rejected & that she would call me within 24 hours. I never heard from the rep so I called again only to be informed that my claim again is denied with no reason given. So again I tell the rep what happened, and again the rep says the understand, calls T-Mobile, and files another claim with all the same promises as before. Next day I get the same e-mail as I received prior which by now indicates to me that my claim is denied. This time when I call I decided to escalate the situation. Well, this only further confused the rep I spoke with as they also refused to allow me to speak to a supervisor while claiming they could solve the issue. I get placed on hold by this rep with the excuse that HE needed to contact T-Mobile. He comes back on the line, and right away starts to tell me that my line is insured not my phone! I of course already have the literature from Asurion pulled up. I very firmly explain to him that every single reason he has given me for not honoring my claim is complete BS.
This representative continued to hold his ground that my phone line is insured, that if they cannot detect the phone on the network the claim is no good and some other idiotic excuse that I rebutted. By now he can tell that I am not very satisfied with their tactics, nor his level of service. So he again places me on hold telling me that HE will speak with T-Mobile. Well... I got blind transferred to T-Mobile, and of course I am informed that they cannot process the insurance claim. I immediately ask to speak with a supervisor. So I get placed on hold, rep returns telling me that I need to wait and she asks me if she could place me on hold again, then she hangs-up on me. Great! An hour on the phone & I get nowhere.
So I decided to try the online support people. Which when I am chatting online sometimes with "customer support" I 100% feel that I am speaking with a chat-bot! This 'person' also tells me that they cannot do anything. However, he offers me phone upgrades on all 4 lines of service. So while I am waiting for this 'person' to type their next reply I began to search for an upgrade. Some upgrade it turns out to be as they are basically offering me to purchase phones at the full retail price. I let the rep know that this is such a bogus benefit and that I could purchase a phone at the full retail price anytime I wished. Enough of this; I'll just call T-Mobile one last time and inform them straight away that this is the last opportunity for them to get this right, and that after dealing with Asurion & their less than stellar service, I will not be calling them. This time I actually get a person that really understands the words coming from my mouth. He ends up filing the claim with Asurion for me, and after speaking to 10 people by now informs me that my claim will continue to be denied unless I suspend my service!
I had figured by now that no human is involved in the processing of claims. Looks like I am correct in my assessment. Sigh.... So again I get a notice this morning that my claim is ready and to call again, which is code for your claim is denied. Yup, my 5th claim is denied. So I am typing out this story of frustration while I await a reply to my 6th claim. A claim which I have finally adapted all of my responses for their automated system to understand.
I realize this is very long winded, but I appreciate your understanding of my frustration with what I now view as some sort of scheme. A scheme that is meant to bilk consumers out of their hard earned dollars, and never provide the service for which they have paid.
Am I the only person that has had this issue with Asurion/T-Mobile or any other carrier as it seams Asurion has the market cornered on providing Phone Replacement Insurance for every major carrier?!
Sadly Sent from my A500 while I feel lonely without my Amaze 4G
sorry to hear..
This is why Ive NEVER gotten insurance on ANY phone i've ever owned (be it on t-mobile, or verizon, or sprint). Because of the fact I know they all insure through asurion and I know for a fact Asurion sucks balls. Ive heard and read so many horror stories about asurion...not to mention the replacement phones they send out are usually garbage. theyre usually refurbished phones..and by refurbished phones they clean the screen, make sure it turns on, and then call it good. the same phone that went in for signal problems will 99% come out with signal problems. Eff asurion in the a, seriously. dont ever get asurion insurance again. if you ever do get insurance on the phone make sure its carrier insurance, not insurance via 3rd party (aka asurion)
i hope everything works out well for you.
Update:
Just as I planned I received an email finally approving my claim! This is what happens when an f-ing computer decides what to do. There quite literally has been no human involvement with my claim. Yet these ya'hoo's talk about fraud & all this other crap.
I got news for you idiots: when a system is finally figured out by people, then it is ripe for being manipulated.
I do agree very much with the post above me though. Stay away from the insurance for more reasons then the fact that you will be ripped off by this company. My opinion is that you save the $8/month you would pay towards the insurance & save it specifically for a fund for your phone.
Another note: I have been reading a whole lot of posts about stolen or lost devices. I highly suggest installing some program such as Lookout. I am still checking on my phone every day to see if it has been turned back on/found by somebody.
Other security ideas to consider: encrypting the data on your phone & SD card, locking the phone, password protecting the SIM card and with ICS entering owner info that is displayed on the lock screen (there are still some honest persons out there, they just don't always think to call the carrier to let them know they found a phone).
About the above security suggestions... I know that people complain about how unlocking the phone takes too much time. My sister is the biggest complainer I know. I did her a favor by installing Lookout on her brand new Amaze. Anyways, the 3 seconds it takes to unlock your phone can save you the headache later.
Just saying!
Sent from a paranoid android owner without their Amaze using my T-Mobile myTouch 3G Slide via xda premium
I've been shelling out money to these folks for the past 3yrs now.
What I want to know is did you call and tell T-Mobile that you lost the phone? Because they should be able to IMEI block it. Then I would go as far as to get a police report and then send in the claim again. Once that they see your phone is IMEI blocked then it should qualify your claim. Don't quote me on this but its worth a shot.
Good Luck.
If they don't ever wanna cooperate, always file a complaint with the BBB. Works with me
http://www.bbb.org/nashville/busine...on-insurance-services-in-nashville-tn-2131781
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
`Ghost` said:
you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
Click to expand...
Click to collapse
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
if you know its a refurbished phone, then dont be mad at HTC =)
I say give the OneS a good try. You may find that the removeable battery isnt all its cracked out to be. yeah no sd slot is a bummer but seriously give it a shot. Personally I would have asked for another amaze. =)
I cancelled my insurance a few days ago because of this post! I'll never send another penny to Asurion.
Sent from my HTC Vision using xda premium
Blame people that scam for all of this non sense, by all means I don't fully agree with all of asurions practices but working for tmobile I get to see the side you guys dont. People call in for claims by using there friends phones to try and get better phones, people that "lost" it and we check there call history and someone they know is using it, etc..... its easy to be upset I would if I was in ops shoes but if you understand the system insurance is great to have, I always tell people if you lose your phone first things first file your claim get it started even if u don't complete it you can get the proper direction on what steps to do once its lost to get your service up and running till you get a new one.
Sent from my SGH-T999 using Tapatalk 2
Aaueion has new. Nothing but great to me. They bent over backwards to take care of me. I went from a G2 to a one s.
Sent from my HTC VLE_U using xda premium
Cant really say I have any complains with Asurion other than the T Mobile store I went to was out of Amazes so I got stuck with a SGS2. Although technacly two SGS2s ebcause the first one had a problem where when making a call nothing would be heard, so luckilly I was in the parking lot still and went back in and got a replacement. I tried talking to the lady into letting me pay a difference for a OneS but she said not :/ I love HTCs so its kind of a bummer to have a Samsung but I cant complain too much either.
Also off topic: Glad to see the Amaze finally got CM9 working, well GSM atleast
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
ONE S is probably the best phone i've ever used from T-Mboile. (after flashing a new rom with the 3dots menu removed) nice battery life, thin, slick, fast, feels great in my hand, awesome bright screen that's just the right size for one hand use. I like it much better than my S3, except the no microSD card slot part. non removable battery doesnt really matter if you have have the 3.99 warranty replacement.
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
They deductible is around 125-130$ also if you decide to go that route, PRAY or call a Tmo store ahead to see if they even have any Amaze's left. There were none at the store I filed my claim so I got stuck with a SGS2
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
edgerunner_423 said:
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
edgerunner_423 said:
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
I cracked my screen a few weeks ago. I also had the D3O case but it didn't help at all. the deductible was $130 and Asurion set my replacement right away (called about 23:00 Saturday night and had new phone Tuesday morning). the one they sent me was a brand new phone in a sealed unopened box, so now I have a spare battery, battery cover and SIM card.
That makes it sound much better. New phone and an extra battery will be sweet. I'll go for it. Thanks
Sent from my HTC_Amaze_4G using xda app-developers app
WellTrainedVC said:
May send back the One S.
Click to expand...
Click to collapse
I would trade my Amaze for a One S in a heartbeat. Going to the S4 processor and be able to run Cyanogenmod. Heck, the One S has a much more stable CM10 than the Amaze does for CM9. I hate that I can't get a stable Cyanogenmod ROM on my phone.
Hey everyone. After receiving my VZW Galaxy Note II, my wife decided that she wants to upgrade to it as well. We placed the order for her device and we received it last night. Upon going to activate it I was receiving a no SIM error. I took the back plate off to check the SIM and the card was inserted backward, with the gold contacts facing up instead of down.
I popped the sim card out using the push in spring to release it. It came out smoothly, no force necessary. Upon pulling the card out, one of the pins is completely broken off in the tray. So I contacted Verizon.
Multiple calls later, multiple trips into a local store - I am told Verizon is washing their hands of it and we need to call Samsung to have it repaired. Is this for real? Does anyone know if the cards are inserted from Verizon or from Samsung? Why would a simple mistake like this not be covered by the worry free guarantee?
Does anyone have any suggestions?
the sim never comes preinstalled so that makes no sense to me.
yep the sim never comes pre installed but any way if you have asurion claim accidental damage and pay $100 is better than a $699
droidstyle said:
the sim never comes preinstalled so that makes no sense to me.
Click to expand...
Click to collapse
I had the customer service rep on the phone tell me the same thing, which caught me off guard. At my work, every 4G device we purchase wether its an Android or an iPhone - its always preinstalled.
The card was also damaged a bit too, because it only is supposed to go in one way. So it was inserted and then forced in.
Speedy Gonzalez said:
yep the sim never comes pre installed but any way if you have asurion claim accidental damage and pay $100 is better than a $699
Click to expand...
Click to collapse
They shouldn't have to pay for it if it's Verizon's fault. The sim is installed by Verizon or which ever 3rd party you have purchased from.
dawei213 said:
They shouldn't have to pay for it if it's Verizon's fault. The sim is installed by Verizon or which ever 3rd party you have purchased from.
Click to expand...
Click to collapse
if it was from a 3rd party store then yes you right but I been verizon customer for 6 years and since the first 4g phone I have received never never had the sim pre installed
Fight to return the phone.
Make complains to Verizon. It is not Samsung's fault.
The question is who installed the SIM card.
If Verizon did, they owe you a new phone/SIM/whatever it takes to resolve the issue.
If You did, then you could try to get a new SIM and see if it works. If not... you're beat?
It sucks but it is what it is.
The SIM was pre-installed in my GN2....as well as my DNA. Caught the Verizon Clerk off-guard because she took out new cards from her drawer. I think new Verizon 4G phones (going forward) have their SIM cards already installed.
Pre-installed SIM Cards
I work at a Verizon store, and I can clear up the confusiuon about SIM cards being pre-installed. iPhone 5, Motorola Droid Razr/Maxx HD, and the Droid DNA all come in with pre-installed SIM cards. Where as none of the Samsung phones on Verizon do, well not yet anyway.
So, I just came by to let you guys know that it does happen, just not always.
:silly:
Mine was pre installed Verizon opened the box yanked the phone out installed the sim then shipped the phone my way
Sent from my SCH-I605 using xda premium
Mine also came pre installed on my GN2
Sent from my SCH-I605 using xda app-developers app
Could you not return it (within your 14 day period) and get another one....Claim you wanted another color????? My vzw rep installed my sd card and sim card right in front of me, you would think he would make you do it to keep safe for this exact reason.
Bosgarage57 said:
Could you not return it (within your 14 day period) and get another one....Claim you wanted another color????? My vzw rep installed my sd card and sim card right in front of me, you would think he would make you do it to keep safe for this exact reason.
Click to expand...
Click to collapse
I thought about this as well. However, the last thing I want to do is it get sent back and then Verizon charges me retail cost for a phone that is defective - which is what the rep on the phone said would happen. Thats why I would "have to go to Samsung."
I contacted our Verizon rep that handles our account at work to see if he could intervene and help out a bit. He doesnt think he can do much either, but will look into it. Such a cluster, I'm livid with Verizon.
GaresTaylan said:
I thought about this as well. However, the last thing I want to do is it get sent back and then Verizon charges me retail cost for a phone that is defective - which is what the rep on the phone said would happen. Thats why I would "have to go to Samsung."
I contacted our Verizon rep that handles our account at work to see if he could intervene and help out a bit. He doesnt think he can do much either, but will look into it. Such a cluster, I'm livid with Verizon.
Click to expand...
Click to collapse
If you bought the phone from an authorized retailer, they are responsible to fix the damage. Buying if through a corporate store, I would've denied this happening at all.
Makes no sense, if it's defective it should be replaced
Sent from my SCH-I605 using xda app-developers app
My Best Buy bought Note II came without a SIM. Obviously, the Verizon retards f'd up and they need to be held accountable instead of passing the blame to Samsung. Talk to Verizon corporate and file a BBB complaint.
Just got my 2 new GN2's today and neither of them had the SIM card installed in the phone. Pulled them out of the boxing brand new, had to cut the SIM card from the little credit card sized holder, and install them myself.
Was slightly embarrassing as I am used to simply clicking it in easily and when I was on the phone with Verizon activating them, I had to put the cards in and was having a really hard time doing so. You really have to click these things in deep on the Note 2 for them to be fully inserted. I had read this thread prior to getting my Note 2's so I was extra cautious in this situation. Had them put in gold contacts face down, the nipped corner on the left side, and just kept pressure on it until it finally clicked in place.
I could see why some people had problems doing it, especially if you compound that tightness issue with installing the card improperly.
Verizon is hiring a bunch of new people for the holidays and they dont know sh#t about sh#t. The girl could even get the back plate of the note 2 off..she finally did and inserted my sim card right out of my s3, she even asked me for my sd card. They should be fully responsiable for their mistake.
P2o8wer said:
Verizon is hiring a bunch of new people for the holidays and they dont know sh#t about sh#t. The girl could even get the back plate of the note 2 off..she finally did and inserted my sim card right out of my s3, she even asked me for my sd card. They should be fully responsiable for their mistake.
Click to expand...
Click to collapse
From what I gather, this phone was ordered online therefore it rules out the people in-store.