Hey everyone. After receiving my VZW Galaxy Note II, my wife decided that she wants to upgrade to it as well. We placed the order for her device and we received it last night. Upon going to activate it I was receiving a no SIM error. I took the back plate off to check the SIM and the card was inserted backward, with the gold contacts facing up instead of down.
I popped the sim card out using the push in spring to release it. It came out smoothly, no force necessary. Upon pulling the card out, one of the pins is completely broken off in the tray. So I contacted Verizon.
Multiple calls later, multiple trips into a local store - I am told Verizon is washing their hands of it and we need to call Samsung to have it repaired. Is this for real? Does anyone know if the cards are inserted from Verizon or from Samsung? Why would a simple mistake like this not be covered by the worry free guarantee?
Does anyone have any suggestions?
the sim never comes preinstalled so that makes no sense to me.
yep the sim never comes pre installed but any way if you have asurion claim accidental damage and pay $100 is better than a $699
droidstyle said:
the sim never comes preinstalled so that makes no sense to me.
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I had the customer service rep on the phone tell me the same thing, which caught me off guard. At my work, every 4G device we purchase wether its an Android or an iPhone - its always preinstalled.
The card was also damaged a bit too, because it only is supposed to go in one way. So it was inserted and then forced in.
Speedy Gonzalez said:
yep the sim never comes pre installed but any way if you have asurion claim accidental damage and pay $100 is better than a $699
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They shouldn't have to pay for it if it's Verizon's fault. The sim is installed by Verizon or which ever 3rd party you have purchased from.
dawei213 said:
They shouldn't have to pay for it if it's Verizon's fault. The sim is installed by Verizon or which ever 3rd party you have purchased from.
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if it was from a 3rd party store then yes you right but I been verizon customer for 6 years and since the first 4g phone I have received never never had the sim pre installed
Fight to return the phone.
Make complains to Verizon. It is not Samsung's fault.
The question is who installed the SIM card.
If Verizon did, they owe you a new phone/SIM/whatever it takes to resolve the issue.
If You did, then you could try to get a new SIM and see if it works. If not... you're beat?
It sucks but it is what it is.
The SIM was pre-installed in my GN2....as well as my DNA. Caught the Verizon Clerk off-guard because she took out new cards from her drawer. I think new Verizon 4G phones (going forward) have their SIM cards already installed.
Pre-installed SIM Cards
I work at a Verizon store, and I can clear up the confusiuon about SIM cards being pre-installed. iPhone 5, Motorola Droid Razr/Maxx HD, and the Droid DNA all come in with pre-installed SIM cards. Where as none of the Samsung phones on Verizon do, well not yet anyway.
So, I just came by to let you guys know that it does happen, just not always.
:silly:
Mine was pre installed Verizon opened the box yanked the phone out installed the sim then shipped the phone my way
Sent from my SCH-I605 using xda premium
Mine also came pre installed on my GN2
Sent from my SCH-I605 using xda app-developers app
Could you not return it (within your 14 day period) and get another one....Claim you wanted another color????? My vzw rep installed my sd card and sim card right in front of me, you would think he would make you do it to keep safe for this exact reason.
Bosgarage57 said:
Could you not return it (within your 14 day period) and get another one....Claim you wanted another color????? My vzw rep installed my sd card and sim card right in front of me, you would think he would make you do it to keep safe for this exact reason.
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I thought about this as well. However, the last thing I want to do is it get sent back and then Verizon charges me retail cost for a phone that is defective - which is what the rep on the phone said would happen. Thats why I would "have to go to Samsung."
I contacted our Verizon rep that handles our account at work to see if he could intervene and help out a bit. He doesnt think he can do much either, but will look into it. Such a cluster, I'm livid with Verizon.
GaresTaylan said:
I thought about this as well. However, the last thing I want to do is it get sent back and then Verizon charges me retail cost for a phone that is defective - which is what the rep on the phone said would happen. Thats why I would "have to go to Samsung."
I contacted our Verizon rep that handles our account at work to see if he could intervene and help out a bit. He doesnt think he can do much either, but will look into it. Such a cluster, I'm livid with Verizon.
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If you bought the phone from an authorized retailer, they are responsible to fix the damage. Buying if through a corporate store, I would've denied this happening at all.
Makes no sense, if it's defective it should be replaced
Sent from my SCH-I605 using xda app-developers app
My Best Buy bought Note II came without a SIM. Obviously, the Verizon retards f'd up and they need to be held accountable instead of passing the blame to Samsung. Talk to Verizon corporate and file a BBB complaint.
Just got my 2 new GN2's today and neither of them had the SIM card installed in the phone. Pulled them out of the boxing brand new, had to cut the SIM card from the little credit card sized holder, and install them myself.
Was slightly embarrassing as I am used to simply clicking it in easily and when I was on the phone with Verizon activating them, I had to put the cards in and was having a really hard time doing so. You really have to click these things in deep on the Note 2 for them to be fully inserted. I had read this thread prior to getting my Note 2's so I was extra cautious in this situation. Had them put in gold contacts face down, the nipped corner on the left side, and just kept pressure on it until it finally clicked in place.
I could see why some people had problems doing it, especially if you compound that tightness issue with installing the card improperly.
Verizon is hiring a bunch of new people for the holidays and they dont know sh#t about sh#t. The girl could even get the back plate of the note 2 off..she finally did and inserted my sim card right out of my s3, she even asked me for my sd card. They should be fully responsiable for their mistake.
P2o8wer said:
Verizon is hiring a bunch of new people for the holidays and they dont know sh#t about sh#t. The girl could even get the back plate of the note 2 off..she finally did and inserted my sim card right out of my s3, she even asked me for my sd card. They should be fully responsiable for their mistake.
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From what I gather, this phone was ordered online therefore it rules out the people in-store.
Related
For anyone who took advantage of the swap out for a Charge: What came in the package.
I've seen conflicting information. Some say it's a retail box + return box for the Fascinate, but others day it's a warranty replacement package, which only contains the bare phone with no back battery or SD. The store tech was under the impression that it wouldn't come with an SD and might not come with a SIM.
Anyone who's done the swap so far: What did you get?
My Charge will be here on Monday. I was going to go with the DInc2, but I saw the screen on the Charge and my brain shut off, heh.
I am supposed to get mine tomorrow (if they do Saturday deliveries) or Monday worst case. Anyway, the SIM card definitely has to be ordered separate because I have two receipts and one was for just the 4G card.
The kit is supposed to have everything that a brand new Charge would come with so just make sure that your receipt says + kit our something like that. But you are supposed to get everything including the 32GB card.
The problem is usually three lack of knowledge of the people at the store and they just order the wrong thing. I even had customer service tell me that on the phone. I guess it is happening more than it should.
Sent from my SCH-I500 using XDA App
Mine came as a brand new Charge kit: phone, battery, charger, back cover, sd card, manuals, etc all new and sealed in a Charge box (or at least it all looked brand new)... I just had to go activate it and get the 4G sim. The only problem I had was I wasn't told exactly what to send back, after I talked to several tech support people and vz store reps they all told me just to send the Fassy back by itself like a replacement, no battery or sd card or anything... I'm gonna be mad if I get charged the cost of it because I didnt include everything
tapatalked from my VZ Droid Charge
anoninja118 said:
Mine came as a brand new Charge kit: phone, battery, charger, back cover, sd card, manuals, etc all new and sealed in a Charge box (or at least it all looked brand new)... I just had to go activate it and get the 4G sim. The only problem I had was I wasn't told exactly what to send back, after I talked to several tech support people and vz store reps they all told me just to send the Fassy back by itself like a replacement, no battery or sd card or anything... I'm gonna be mad if I get charged the cost of it because I didnt include everything
tapatalked from my VZ Droid Charge
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Well they record the conversations so just write down the date and keep the rest of the fascinate stuff handy and if they try and charge you just tell them to go listen to the recording. Then if they still want everything back you can send it to them.
Sent from my SCH-I500 using XDA App
xceebeex said:
Well they record the conversations so just write down the date and keep the rest of the fascinate stuff handy and if they try and charge you just tell them to go listen to the recording. Then if they still want everything back you can send it to them.
Sent from my SCH-I500 using XDA App
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yeah im gonna keep my stuff at least until i get my next bill
tapatalked from my VZ Droid Charge
What is this whole deal yall are speaking of?
Sent from my Verizon Fascinate, running Cyanogenmod 7
How can I come up with a fair price? Is there any problem selling a phone when I am still on contract? What should I do to it before selling, unroot, restore, format MC, other?
Thanks!
bigcanoe said:
How can I come up with a fair price? Is there any problem selling a phone when I am still on contract? What should I do to it before selling, unroot, restore, format MC, other?
Thanks!
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You can sell it to anyone you want in an condition you want. The contract isn't for the phone, it's for a line. I get new phones on my line using contract upgrades on my other lines all the time. I also switch out and trade phones with other lines, as well as give them away. Never been a problem and Verizon is always happy to help. Now whether a potential buyer wants a rooted device... that's up to him. I'd be prone to making it just look stock and letting him be politely surprised some day.
That makes sense. What about the SIM card, I assume they would need to get a new one?
bigcanoe said:
That makes sense. What about the SIM card, I assume they would need to get a new one?
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Got me there. Verizon hasn't exactly held to industry norms regarding their LTE SIMs, but I do know Verizon/Vodaphone GSM SIMs don't need swapped.
bigcanoe said:
How can I come up with a fair price? Is there any problem selling a phone when I am still on contract? What should I do to it before selling, unroot, restore, format MC, other?
Thanks!
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Click to collapse
Get on Craigslist and see what they are selling for in your area. I always got a decent price for my used android phones. I would make sure you removed the phone from your account before selling it. I bought a used Droid x awhile back that had a bad esn because the person that sold me the phone had a negative balance of 1000 dollars. It was a big waste of money for me.
I traded a dx2 for my thunderbolt and Verizon sent me a sim card for free
Sent from my ADR6400L using Tapatalk
Yep. You may as well just keep your sim since its registered to you and is not transferable. The buyer simply notifies Verizon and they will either mail one to him/her or they can just go into a V store and get one. There's no charge for it. That and if you give the buyer your sim Vrrizon will just take it from them when they issue the new sim.
It's possible to transfer contracts, but more tricky. I believe you need to get the other party on the line with you and verizon and have them agree to take over the contract.
just keep your phone as a back up. that is what i would do
Don't know if this is the correct forum or not, but I am certain I will be informed by somebody else should this be misplaced.
So.... I lost my phone last weekend and I subsequently filed a claim with Asurion, T-Mobile's insurance provider. However, I have a strange circumstance that did not require me to suspend my service. I was at the T-Mobile store getting a micro SIM card for use with another phone I was planning on flashing over to T-Mobile. Anyhow as it turns out, I could not get a micro SIM as it would render my service useless on my phone (unless of course I possessed a SIM card adapter, which I found existed after this incident). So the rep had to issue me a new SIM card.
After I all of that excitement I noticed I was running late picking-up my kids. So I rushed from the store, and I swear that I had all of my phones & SIM cards with me. However, upon returning home I could not locate my phone. I thought to myself that it must have fallen between the seats and that I would search for it after the kids leave. So I broke out the new SIM card and an old MyTouch 3G Slide to use during the interim. After the kids left I searched for my phone with no success. I even called the T-Mobile store and there too was informed they were not in possession of my Amaze.
I waited to file my claim anyways as I really believed my phone must be in my vehicle, especially as my truck is notorious for consuming cell phone, wallets, etc.! Sunday comes around and I still haven't found my Amaze. So I file a claim with Asurion, and I wait to hear back from them. Six hours later I get an e-mail response saying they have news about my claim. So I call the 866# and I am informed by a rep that my claim is denied because my line has been in use. I of course explain my story, and the rep claims to understand. They check with T-Mobile to see when the last use of my phone occurred and according to them it was the following day. This is odd, but my thought is that I had not used my phone the entire day prior to filing my claim thus the report of the last use of my phone.
After all is said and done, the rep at Asurion files another claim assuring me that this claim would not be rejected & that she would call me within 24 hours. I never heard from the rep so I called again only to be informed that my claim again is denied with no reason given. So again I tell the rep what happened, and again the rep says the understand, calls T-Mobile, and files another claim with all the same promises as before. Next day I get the same e-mail as I received prior which by now indicates to me that my claim is denied. This time when I call I decided to escalate the situation. Well, this only further confused the rep I spoke with as they also refused to allow me to speak to a supervisor while claiming they could solve the issue. I get placed on hold by this rep with the excuse that HE needed to contact T-Mobile. He comes back on the line, and right away starts to tell me that my line is insured not my phone! I of course already have the literature from Asurion pulled up. I very firmly explain to him that every single reason he has given me for not honoring my claim is complete BS.
This representative continued to hold his ground that my phone line is insured, that if they cannot detect the phone on the network the claim is no good and some other idiotic excuse that I rebutted. By now he can tell that I am not very satisfied with their tactics, nor his level of service. So he again places me on hold telling me that HE will speak with T-Mobile. Well... I got blind transferred to T-Mobile, and of course I am informed that they cannot process the insurance claim. I immediately ask to speak with a supervisor. So I get placed on hold, rep returns telling me that I need to wait and she asks me if she could place me on hold again, then she hangs-up on me. Great! An hour on the phone & I get nowhere.
So I decided to try the online support people. Which when I am chatting online sometimes with "customer support" I 100% feel that I am speaking with a chat-bot! This 'person' also tells me that they cannot do anything. However, he offers me phone upgrades on all 4 lines of service. So while I am waiting for this 'person' to type their next reply I began to search for an upgrade. Some upgrade it turns out to be as they are basically offering me to purchase phones at the full retail price. I let the rep know that this is such a bogus benefit and that I could purchase a phone at the full retail price anytime I wished. Enough of this; I'll just call T-Mobile one last time and inform them straight away that this is the last opportunity for them to get this right, and that after dealing with Asurion & their less than stellar service, I will not be calling them. This time I actually get a person that really understands the words coming from my mouth. He ends up filing the claim with Asurion for me, and after speaking to 10 people by now informs me that my claim will continue to be denied unless I suspend my service!
I had figured by now that no human is involved in the processing of claims. Looks like I am correct in my assessment. Sigh.... So again I get a notice this morning that my claim is ready and to call again, which is code for your claim is denied. Yup, my 5th claim is denied. So I am typing out this story of frustration while I await a reply to my 6th claim. A claim which I have finally adapted all of my responses for their automated system to understand.
I realize this is very long winded, but I appreciate your understanding of my frustration with what I now view as some sort of scheme. A scheme that is meant to bilk consumers out of their hard earned dollars, and never provide the service for which they have paid.
Am I the only person that has had this issue with Asurion/T-Mobile or any other carrier as it seams Asurion has the market cornered on providing Phone Replacement Insurance for every major carrier?!
Sadly Sent from my A500 while I feel lonely without my Amaze 4G
sorry to hear..
This is why Ive NEVER gotten insurance on ANY phone i've ever owned (be it on t-mobile, or verizon, or sprint). Because of the fact I know they all insure through asurion and I know for a fact Asurion sucks balls. Ive heard and read so many horror stories about asurion...not to mention the replacement phones they send out are usually garbage. theyre usually refurbished phones..and by refurbished phones they clean the screen, make sure it turns on, and then call it good. the same phone that went in for signal problems will 99% come out with signal problems. Eff asurion in the a, seriously. dont ever get asurion insurance again. if you ever do get insurance on the phone make sure its carrier insurance, not insurance via 3rd party (aka asurion)
i hope everything works out well for you.
Update:
Just as I planned I received an email finally approving my claim! This is what happens when an f-ing computer decides what to do. There quite literally has been no human involvement with my claim. Yet these ya'hoo's talk about fraud & all this other crap.
I got news for you idiots: when a system is finally figured out by people, then it is ripe for being manipulated.
I do agree very much with the post above me though. Stay away from the insurance for more reasons then the fact that you will be ripped off by this company. My opinion is that you save the $8/month you would pay towards the insurance & save it specifically for a fund for your phone.
Another note: I have been reading a whole lot of posts about stolen or lost devices. I highly suggest installing some program such as Lookout. I am still checking on my phone every day to see if it has been turned back on/found by somebody.
Other security ideas to consider: encrypting the data on your phone & SD card, locking the phone, password protecting the SIM card and with ICS entering owner info that is displayed on the lock screen (there are still some honest persons out there, they just don't always think to call the carrier to let them know they found a phone).
About the above security suggestions... I know that people complain about how unlocking the phone takes too much time. My sister is the biggest complainer I know. I did her a favor by installing Lookout on her brand new Amaze. Anyways, the 3 seconds it takes to unlock your phone can save you the headache later.
Just saying!
Sent from a paranoid android owner without their Amaze using my T-Mobile myTouch 3G Slide via xda premium
I've been shelling out money to these folks for the past 3yrs now.
What I want to know is did you call and tell T-Mobile that you lost the phone? Because they should be able to IMEI block it. Then I would go as far as to get a police report and then send in the claim again. Once that they see your phone is IMEI blocked then it should qualify your claim. Don't quote me on this but its worth a shot.
Good Luck.
If they don't ever wanna cooperate, always file a complaint with the BBB. Works with me
http://www.bbb.org/nashville/busine...on-insurance-services-in-nashville-tn-2131781
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
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you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
`Ghost` said:
you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
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Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
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if you know its a refurbished phone, then dont be mad at HTC =)
I say give the OneS a good try. You may find that the removeable battery isnt all its cracked out to be. yeah no sd slot is a bummer but seriously give it a shot. Personally I would have asked for another amaze. =)
I cancelled my insurance a few days ago because of this post! I'll never send another penny to Asurion.
Sent from my HTC Vision using xda premium
Blame people that scam for all of this non sense, by all means I don't fully agree with all of asurions practices but working for tmobile I get to see the side you guys dont. People call in for claims by using there friends phones to try and get better phones, people that "lost" it and we check there call history and someone they know is using it, etc..... its easy to be upset I would if I was in ops shoes but if you understand the system insurance is great to have, I always tell people if you lose your phone first things first file your claim get it started even if u don't complete it you can get the proper direction on what steps to do once its lost to get your service up and running till you get a new one.
Sent from my SGH-T999 using Tapatalk 2
Aaueion has new. Nothing but great to me. They bent over backwards to take care of me. I went from a G2 to a one s.
Sent from my HTC VLE_U using xda premium
Cant really say I have any complains with Asurion other than the T Mobile store I went to was out of Amazes so I got stuck with a SGS2. Although technacly two SGS2s ebcause the first one had a problem where when making a call nothing would be heard, so luckilly I was in the parking lot still and went back in and got a replacement. I tried talking to the lady into letting me pay a difference for a OneS but she said not :/ I love HTCs so its kind of a bummer to have a Samsung but I cant complain too much either.
Also off topic: Glad to see the Amaze finally got CM9 working, well GSM atleast
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
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ONE S is probably the best phone i've ever used from T-Mboile. (after flashing a new rom with the 3dots menu removed) nice battery life, thin, slick, fast, feels great in my hand, awesome bright screen that's just the right size for one hand use. I like it much better than my S3, except the no microSD card slot part. non removable battery doesnt really matter if you have have the 3.99 warranty replacement.
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
They deductible is around 125-130$ also if you decide to go that route, PRAY or call a Tmo store ahead to see if they even have any Amaze's left. There were none at the store I filed my claim so I got stuck with a SGS2
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
edgerunner_423 said:
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
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edgerunner_423 said:
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
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I cracked my screen a few weeks ago. I also had the D3O case but it didn't help at all. the deductible was $130 and Asurion set my replacement right away (called about 23:00 Saturday night and had new phone Tuesday morning). the one they sent me was a brand new phone in a sealed unopened box, so now I have a spare battery, battery cover and SIM card.
That makes it sound much better. New phone and an extra battery will be sweet. I'll go for it. Thanks
Sent from my HTC_Amaze_4G using xda app-developers app
WellTrainedVC said:
May send back the One S.
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Click to collapse
I would trade my Amaze for a One S in a heartbeat. Going to the S4 processor and be able to run Cyanogenmod. Heck, the One S has a much more stable CM10 than the Amaze does for CM9. I hate that I can't get a stable Cyanogenmod ROM on my phone.
Hey guys, I just switched to Verizon from T-Mobile, I was getting of T-Mobile's bull****, losing signal, dropping calls, also the battery on my S2 sucked horribly, so I finally made the move to Verizon. I got the DROID DNA becuase I always got to have the best and the specs, reviews were enough to drive me to it. So I got it and wow, this phone is amazing, but as soon as I walked out the store I made a phone call and said no SIM detected, so I went back in and sure enough the signal came back and I was set. Rep told me it sometimes takes a while for the SIM to register,
But as time passes I keep losing service, well the SIM card keeps going and I have to reboot the phone, sometimes it takes more than 1 to get service. At first I noticed it in my basement, service is somewhat ok. My girl has the iPhone 5 and she never loses signal, But whatever, this morning, at the train station open area, I had to reset my phone 4 times to get my service back. I already took the phone back to get it exchanged and they gave me a new one wiht a new SIM. This was Friday so I can say the issue has not gone away,
The phone is a beast and I love it, but cant deal with the SIM card issue. I think that store has a bad batch or DNA is not functioning properly with Verizon, anyone else having this issue. Btw I am in Chicago and work in downtown, on the 17th floor near a window, I have 2-3 bars and texts never go through 80% of the time. This is not cool at atll!
I have had this problem as well ever since I got the phone. I was getting it multiple times a day. I powered off the phone and re-seated the sim card and I haven't had the problem since.
Also you can check this thread here with other people having the issue. http://forum.xda-developers.com/showthread.php?t=2010358&highlight=sim
I reset the sim card still had the issues and decided to pick up a new sim and haven't had the issue since.
Well I am going to do the SIM reset and see if that fixes it, before I just took it to Verizon and did a full exchange with a new SIM, so wish me luck guys!
I don't know what they are doing at Verizon, but I had to replace sim cards for both my wife's and my own DNAs. Have not had any issues since the replacement.
Sent from my HTC6435LVW using Tapatalk 2
I was getting no sim error 4 times a day
Pushed down on my sim card
Haven't had a problem since
Sent from my HTC6435LVW using xda app-developers app
Push down hard how, I removed the SIM card twice and reinserted it and I still get the error. I seriously do not know what the problem is ;(
I had the same issue. I took it out and put it back in and rebooted and it seems to have taken care of it. There is definitely an issue.
I have the same issue. Through my research I found the best way to fix this is to go to the Verizon store and get a new SIM card. However, I have been too lazy to go.
http://omgdroid.com/verizon-goes-mum-on-known-droid-dna-sim-issues/
Could be useful...
Sent from my Nexus 10 using xda app-developers app
Well since Wed I havent had the problem which is a big plus, i guess after so many reboots, remove and inserts, airplane mode, my phone said fine ill stay with service. Not once have i had to reboot it, not sure what i did last time but its solid now, lets see how long this holds up.
Happened to me while reading this thread, 2nd time in 24hrs!
Well haven't had the issue since i last posted, well before that. I guess it fixed itself, not sure but have not lot signal once, I guess its a intermittent thing or something, but i am happy because I really love my DNA.
I'm a Verizon rep at a store. What we've been able to figure out is that those at our warehouses who are pre-installing the SIMs are damaging them somehow. We recently went through a similar experience with our own on-hand stock of SIMs and we had our whole stock replaced. It is purely a physical issue with the SIM. If you experience any more trouble, head to your nearest friendly neighborhood corporate vzw store and have it switched.
Sent from my HTC6435LVW using XDA Premium HD app
Today, I called Verizon to request a sim card for a Nexus 6P that I just ordered.
I was expecting problems; however, after I provided the IMEI number that was on the Google order confirmation (It is actually the "Device ID number minus the final zero.), which the phone rep looked up, and saw that it was a Nexus; he then said I could pickup a sim card at any retail Verizon store for free, but that if they sent me one by mail, there would be a $6.99 fee for shipping and handling. I replied that I would prefer to pay the S/H fee rather than wait in line for more than 1 hr at a store. He then said that not only would they send the sim card, but that they would increase my data allowance an additional 12GB/month, making the total 30GB/month for an entire year, completely free of charge, and with no catches. Of course, I was very pleased, and quite surprised to say the least.
Knowing Big Red, I really wonder if there are truly "no catches".
What do you think is going on here?
You have a phone that can be used on any carrier. Verizon has to treat you like a human once they don't have you on a leash. You can move to any carrier at any moment.
PrevailNow said:
Today, I called Verizon to request a sim card for a Nexus 6P that I just ordered.
I was expecting problems; however, after I provided the IMEI number that was on the Google order confirmation (It is actually the "Device ID number minus the final zero.), which the phone rep looked up, and saw that it was a Nexus; he then said I could pickup a sim card at any retail Verizon store for free, but that if they sent me one by mail, there would be a $6.99 fee for shipping and handling. I replied that I would prefer to pay the S/H fee rather than wait in line for more than 1 hr at a store. He then said that not only would they send the sim card, but that they would increase my data allowance an additional 12GB/month, making the total 30GB/month for an entire year, completely free of charge, and with no catches. Of course, I was very pleased, and quite surprised to say the least.
Knowing Big Red, I really wonder if there are truly "no catches".
What do you think is going on here?
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Click to collapse
18GB/mo how much are you paying for that? Is this on Verizon's "new" plan? Agreed with the other comment, they need to play a little bit nicer now to keep their customers.
Guess they don't have much of a choice since T-Mobile just announced yesterday that they're doubling everyone's data for free.
I did this online and got a new nano-sim sent to me for free, no S/H fees.
I walked into a Verizon store and said I needed a nano sim for my new phone. After waiting a bit, the guy entered my IMEI into the computer and grabbed a new sim, and then I was on my way. Probably the least painful experience I've ever had at a Verizon store.
Sent from my Nexus 6P using Tapatalk
Any advantage to them entering your IMEI into their system? I just took my SIM card out of my other phone.
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Breezer23 said:
Any advantage to them entering your IMEI into their system? I just took my SIM card out of my other phone.
Sent from my Nexus 6P using Tapatalk
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I'm using 1 that I cut down from micro sim to nano sim, out of my Note 2. Because back then it was such a hassle dealing with Verizon. They would refuse to help you at the store, if you had a Nexus. After an hour on the phone with tech support you could get 1. Or you could just cut 1 down to size. It's a tight fit & I've always wanted an official nano sim. But if I had a real nano sim I would just put in.
PrevailNow said:
Today, I called Verizon to request a sim card for a Nexus 6P that I just ordered.
I was expecting problems; however, after I provided the IMEI number that was on the Google order confirmation (It is actually the "Device ID number minus the final zero.), which the phone rep looked up, and saw that it was a Nexus; he then said I could pickup a sim card at any retail Verizon store for free, but that if they sent me one by mail, there would be a $6.99 fee for shipping and handling. I replied that I would prefer to pay the S/H fee rather than wait in line for more than 1 hr at a store. He then said that not only would they send the sim card, but that they would increase my data allowance an additional 12GB/month, making the total 30GB/month for an entire year, completely free of charge, and with no catches. Of course, I was very pleased, and quite surprised to say the least.
Knowing Big Red, I really wonder if there are truly "no catches".
What do you think is going on here?
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Click to collapse
Pretty much sounds like my experience getting the sim card. Didn't have to provide a IMEI though and the rep waived the shipping fee. Wasn't offered any plan changes but the other companies hadn't just changed their plans either. Activation also ended up being very easy as well FYI.
I called him up two weeks ago and ordered one on the phone without an issue. I didn't have the phone yet so I didn't even have those numbers. Not a single problem. They even overnighted it to me and didn't charge me a thing. When my phone showed up I put the card in and it didn't automatically activate so I called them up and they had me shut down my old phone and this one read them the IMEI and then start this one back up and it worked perfectly fine. I'd say between the two phone calls I spent maybe 15 minutes on the phone, only 5 to activate it and 10 to order it.
Just switched my 6p order from Huawei to Google last night as I didn't want to wait another month and I'll be receiving it tomorrow (that's crazy fast). I was going to get the nano sim ahead of time since I had so much of it, but now I think I'll just go tomorrow to my local verizon corporate store as it's less than 5 minutes from the house and I'll let them install the nano sim and activate it after I receive the phone.
I know others have done this with great success and I expect the same. Glad you had a good experience.
RED ZMAN said:
I called him up two weeks ago and ordered one on the phone without an issue. I didn't have the phone yet so I didn't even have those numbers. Not a single problem. They even overnighted it to me and didn't charge me a thing. When my phone showed up I put the card in and it didn't automatically activate so I called them up and they had me shut down my old phone and this one read them the IMEI and then start this one back up and it worked perfectly fine. I'd say between the two phone calls I spent maybe 15 minutes on the phone, only 5 to activate it and 10 to order it.
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Click to collapse
Sorry to drag this up from last month, but I'm curious to know how the phone shows up when you're looking at the account on the My Verizon website. Is the IMEI truly in their database, or does it show up as a generic Non-VZW Device? It was months before they added the IMEIs from the non-VZW Nexus 6 purchased from Google/Motorola to their database. The IMEI must be in their database for you to get the month to month (off contract) discount, which is $25/mo if you've got a 6GB plan or more.
It sounds like from the comments here that they've improved their internal processes and can actually manually add the IMEI over the phone, which would be great news.
My device (and my husband's) both show up as HUAWEI-H1511 under My Devices on Verizon. I didn't even need to contact them. Just switched the SIM card from my old Droid Maxx and it updated the model on their site immediately.
kappadappa said:
My device (and my husband's) both show up as HUAWEI-H1511 under My Devices on Verizon. I didn't even need to contact them. Just switched the SIM card from my old Droid Maxx and it updated the model on their site immediately.
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That's encouraging, thank you.
kappadappa said:
My device (and my husband's) both show up as HUAWEI-H1511 under My Devices on Verizon. I didn't even need to contact them. Just switched the SIM card from my old Droid Maxx and it updated the model on their site immediately.
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Mine shows up the same way but no image.
tech_head said:
Mine shows up the same way but no image.
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No pic for me either
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faded03cobra said:
No pic for me either
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Same here. Came from a Note 3 which used a micro sim. Got a nano sim cutter, cut the sim, and popped it into the 6p. Up and running in less than 5 minutes. Couldn't be simpler