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Hey guys. Seems like I didn't have that much luck with my Galaxy S2, as there are two strange spots on my display glass. Seems like there's a problem with the coating there. See the attachment for what I mean, that's what it looks like when you touched the display several times with your whole hand (which could be a bit sweaty ).
Anybody else having similar problems? I'm probably gonna send it back and get a replacement unit.
never seen this before - looks like another DOA - go and get a replacement!
Don't you think people would have noticed that before if it were widespread? It's a QC issue, just like the suction cup circle.
I decided to go with a refund for now. I can still buy it again if I want to, but at least I can wait. Seems like my decision to go for an early adoption was once more a failure
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
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I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
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I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
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buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
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Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
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No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
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I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
A friend at work asked to look at my phone as he has a small crack from the volume button to the screeen, so have I It's very small but you can feel with a finger nail. Both phones about 9ish months old. Anyone else?
me too
same problem last year
As i bought my device from expansys UK, i had to send my phoen for, at least 4 week for repair
so i decide to live with that
Oh Wow
o.o i never noticed that
i checked my phones case after readin this (i9100T) and found a very small crack
and checked my dads (i9100) he also had the crack, checked my brothers (white i9100) also had the crack, and so on and so on
weird thing is that my dad and brother have never dropped the before
Can you take a picture?
I can't notice this crack. Are you using a case for your phone (i do) ?
annalein said:
Can you take a picture?
I can't notice this crack. Are you using a case for your phone (i do) ?
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no one in my fam uses cases
Then there is your problem. All phones needed cases because they will get banged up somehow (usually keys in pockets by accident or dropped, etc).
But be thankful it wasn't some i-device 0_< hehe... or you will have the whole screen cracked.
So my wife's brand new G was in the stroller today on a walk with the baby and when the stroller got closed up it fell out onto concrete from like 1-2 feet max. Go figure, the screen now has a giant crack diagonally across it and most of the screen no longer functions, and whats worse is it's the bottom part, making it un-usable. Arrgghhhh. Anyway, she literally just got it and hadn't gotten around to getting a case. We can still get the insurance but the deductible is $200 that we do not even come close to having.
My question is, does anyone have any suggestions? Anyone have any experience replacing the screen on this thing? I saw a tear down guide to open it up, but no idea on what to do with the screen. Anyone know of someone that replaces a screen and how much that would cost? Anyone have any other advice or a suggestion on what we can do to minimize cost as much as possible? I finally got her to switch from iphone land once hers broke, so im determined to try and make android work if at all possible.
Thanks in advance all, i appreciate any help or adivice.
Good luck, man. I'm not aware of any reasonably priced screens and digitizers. You'd have to replace them both because A) they're glued together and B) they're both broken. Hopefully a good ebay seller has popped up since the last time someone tried to replace their screen. If you live in or near a big enough city you can probably find a cellphone shop that can fix it for less than the insurance deductible, if they can get the parts.
Sent via LG E970 SlickROM v6
Something Creative said:
So my wife's brand new G was in the stroller today on a walk with the baby and when the stroller got closed up it fell out onto concrete from like 1-2 feet max. Go figure, the screen now has a giant crack diagonally across it and most of the screen no longer functions, and whats worse is it's the bottom part, making it un-usable. Arrgghhhh. Anyway, she literally just got it and hadn't gotten around to getting a case. We can still get the insurance but the deductible is $200 that we do not even come close to having.
My question is, does anyone have any suggestions? Anyone have any experience replacing the screen on this thing? I saw a tear down guide to open it up, but no idea on what to do with the screen. Anyone know of someone that replaces a screen and how much that would cost? Anyone have any other advice or a suggestion on what we can do to minimize cost as much as possible? I finally got her to switch from iphone land once hers broke, so im determined to try and make android work if at all possible.
Thanks in advance all, i appreciate any help or adivice.
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Try calling these guys. Maybe one in your area if you look at cities at bottom of page
http://www.ubreakifix.com/lg-repair/lg-optimus-g-repair
Thanks for the responses guys. Looks like it would be around 165-180 to get the stupid thing fixed and 200 to get a new one. Thinking of getting a new one for the 200 and selling it as i think i could get 300-350 for it, then using the difference to get something else. ****ty, but that's life. Thanks again for taking the time to respond and offer suggestions.
Something Creative said:
So my wife's brand new G was in the stroller today on a walk with the baby and when the stroller got closed up it fell out onto concrete from like 1-2 feet max. Go figure, the screen now has a giant crack diagonally across it and most of the screen no longer functions, and whats worse is it's the bottom part, making it un-usable. Arrgghhhh. Anyway, she literally just got it and hadn't gotten around to getting a case. We can still get the insurance but the deductible is $200 that we do not even come close to having.
My question is, does anyone have any suggestions? Anyone have any experience replacing the screen on this thing? I saw a tear down guide to open it up, but no idea on what to do with the screen. Anyone know of someone that replaces a screen and how much that would cost? Anyone have any other advice or a suggestion on what we can do to minimize cost as much as possible? I finally got her to switch from iphone land once hers broke, so im determined to try and make android work if at all possible.
Thanks in advance all, i appreciate any help or adivice.
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I'd look into a square trade warranty, that's what I have and the same thing happened to mine. Its $99 for the insurance and the deductible is only $25. They'll either send you a new phone or pay for repair. They sent me a brand new one from amazon and I got 2 days after filing the claim.
Also when you make an insurance claim through AT&T they want the broken phone back
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
Something Creative said:
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
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Yes of course I was half asleep when I read what you wrote about selling a phone. I read it as selling the broken one.
I got a screen off ebay for 86.77 with free shipping, I was gonna put a link but I dont have enough posts here on xda but if you copy and paste the following in ebay it should be the first listing you see:
New ASSEMBLY LCD Display Screen+Touch Screen Digitizer For LG Optimus G E970
It did take a couple of weeks to get to me being it's from china. I must say that I was pleasantly suprised with the quality of the screen :laugh: (at least the one I got) with the added bonus of it not having the lg logo. The guy that did the teardown post said it looked hard to take of the screen but it's actually not, just pop off the two ribbon connectors (one is for the digitizer, the other is for the LCD) then you just have to do some prying on the screen since its glued on, and once you get it off you pull the two connector through this slot that they have to pass through. Once you get it out you'll see how easy it is to put the new one on. And instead of glue I just used two sided tape around the edges of the screen. Been using it for two weeks with no problems. Hope this helps.
*EDIT* Forgot a step, you should heat up the broken screen with a blow dryer or heat gun to soften the glue before prying it off, It shouldn't be so hot that it's hard to handle though.
Something Creative said:
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
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Damn, that sucks. Glad i got it when i did then. Sorry about your wifes OG though, hope everything works out.
Something Creative said:
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
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Got a random code off google and it was $95 for 2 years with a $99 deductible ($194 total for 1 claim over 2 years).
Better than att $7/mo plus $199 per claim ($369 total for 1 claim over 2 years)
hard to believe but I've finally cracked (unintentionally) the screen on a phone, and of course it had to be the one I bought off contract for an absurd price. however I purchased the insurance through best buy for the first time in my life too, so clearly I am pyschic. If you'd like your future read, let me know.
Hopefully the fact that I am unlocked wont cause issue with them repairing or replacing the phone. I'm hoping they just hand me a whole new device instead of just replacing the glass. I've had the phone since day one and can remember several instances of drops at varying heights. and a few I cant remember but I'm sure happened. Yesterdays was by far the shortest fall though, slid out of my pocket while crouching and fell about 7 inches to stamped concrete. I actually didnt even notice the crack bc its so thin until my buddy pointed it out. I guess it may be time to consider a case for it
and thats my story
It won't be new. Best buy always does cln
Sent from my SCH-I605 using Tapatalk 2
maybe ill incinerate in before my appointment to have it fixed tomorrow then. or it could fall under my tires accidentally too.
shelooga said:
maybe ill incinerate in before my appointment to have it fixed tomorrow then. or it could fall under my tires accidentally too.
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They will give you another device, it will just be a Certified Like New. They don't just repair the screen.