WiFi RMA - Asus Eee Pad Transformer Prime

Has anyone sent their tablet in for weak WiFi, and when your tablet was returned was WiFi improved drastically? Dont flame unless you have no life. I don't know what to do?!

C10 model RMA
I sent my C10 model in for weak WiFi back in February. I received it mid-march, supposedly after the RMA facility received those "new parts". The packing slip said that the GPS and WiFi Foil was replaced, but it did absolutely nothing to improve my WiFi performance. Basically, I wasted a month without the tablet and got no improvement. I also never received a reply from either Gary Key or Hai Trat after two emails to both of them.
I wish you luck.

David522d said:
Has anyone sent their tablet in for weak WiFi, and when your tablet was returned was WiFi improved drastically? Dont flame unless you have no life. I don't know what to do?!
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Click to collapse
I did, and as for many nothing improved.
Check in this forum, you will read plenty of stories...

I did a BCOK serial (bought well before the GPS announcement) for weak wifi, no GPS, no screen display. It took about a week in TX to be repaired. Came back to me with new parts list, display is working again, wifi remained weak, and GPS still nothing... So if your only going to RMA it for weak wifi, then you are just wasting your time.

This is not what I wanted to read lol
anyone else with positive comments haha
bump

bumping

They're right, every poster I've seen send the Prime in for repair has received it with no real changes to performance. However, some owners of newer serial number'ed Primes are reporting better performance so I can't really say. If WiFi is your one and only issue, then I would add GPS and WiFi/BT fallout to that and try for a downright refund/replacement and hope for a new serial without defects. That's me though.

buxtahuda said:
They're right, every poster I've seen send the Prime in for repair has received it with no real changes to performance. However, some owners of newer serial number'ed Primes are reporting better performance so I can't really say. If WiFi is your one and only issue, then I would add GPS and WiFi/BT fallout to that and try for a downright refund/replacement and hope for a new serial without defects. That's me though.
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Click to collapse
After reading that I say to myself, WTF ASUS?
Its 50/50 with this thing, i'm "scared" to RMA. All i need is it to come back even worse. Yeah its cool they fixed the GPS(Dongle). But you cant sell a WiFi only tablet with ****TY WiFi.
I'm eventually going to RMA, I was waiting on Gary to give us some needed info but it seems like it all got brushed under the rug.

Related

Calling everybody. Put the WiFi issue to rest. It was fixed in all retail Primes.

Anandtech just updated their Asus Prime review.
http://www.anandtech.com/show/5175/asus-transformer-prime-followup
It seems that the Prime has not one, but two WiFi antennas! The problem with the first samples ASUS sent to reviewers was one of those antennas not working.
So the great Anand Lal Shimpi himself is saying..
It turns out that the Eee Pad Transformer Prime features WiFi antenna diversity. We've talked about antenna diversity most often with reference to the cellular chain on Apple's iPhone 4 and 4S, but here it's present on the Prime's WiFi. There are two antennas on the Transformer Prime, one located on either side of the front facing camera. In the second Transformer Prime sample, one of the two wasn't working. In my third review sample, taken from the retail lot that's on its way to vendors this week, both were fully functional. The result is peak WiFi performance that is virtually identical to the original Eee Pad Transformer.
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Thanks and gold luck.
What are you referring to as "WiFi issue"? Sure, the retail ones are fixed but most of us aren't worried about getting Primes that have the malfunction. We trust that Asus won't release a product that has a malfunction. The "WiFi issue" we are worried about is how it has or will affect the dates/stock. We witnessed the delay in Canada and smaller retailers in the US. Ultimately, we believe Asus will fix the issue before selling them but we wonder what the cost of this fix was.
CyberPunk7t9 said:
Anandtech just updated their Asus Prime review.
http://www.anandtech.com/show/5175/asus-transformer-prime-followup
It seems that the Prime has not one, but two WiFi antennas! The problem with the first samples ASUS sent to reviewers was one of those antennas not working.
So the great Anand Lal Shimpi himself is saying..
Thanks and gold luck.
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Click to collapse
Haha, I told you guys, ASUS did NOT oversee the issue with the metal backplate
They knew (of course) about this all the time, so they added a second antenna to circumvent these problems
Good job ASUS!
xGary said:
What are you referring to as "WiFi issue"? Sure, the retail ones are fixed but most of us aren't worried about getting Primes that have the malfunction. We trust that Asus won't release a product that has a malfunction. The "WiFi issue" we are worried about is how it has or will affect the dates/stock. We witnessed the delay in Canada and smaller retailers in the US. Ultimately, we believe Asus will fix the issue before selling them but we wonder what the cost of this fix was.
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Well said. Thank you.
I used Asus PC motherboards for years myself and know how good their products/support is.
but seems some users were still worried and wanted to give them the heads up.
Good to hear!
DroidX | XDA App
Diamondback2010 said:
Haha, I told you guys, ASUS did NOT oversee the issue with the metal backplate
They knew (of course) about this all the time, so they added a second antenna to circumvent these problems
Good job ASUS!
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Well, one way or another, this might not actually be what some people are reporting. People who have a 'weaker WiFi signal' may actually have the device without that problem. Problem is that multiple WiFi issues have been reported. For one, heavily fluctuating signal that is is a better sign of a flawed antenna. Weak signal, however, not and may simply be the result of how Prime is built.
It's a fact that WiFi signal would be stronger if Prime was not built the way it is. Half a decent laptop will still outperform Prime. I just hope that the signal is better than it was on my previous latptop (that had plastic body).
We will not really know until next week. I don't mind a weaker WiFi, personally, but I am using it in places where WiFi is below average and if it fails in those areas I hope that it at least holds onto the signal.
kristovaher said:
We will not really know until next week. I don't mind a weaker WiFi, personally, but I am using it in places where WiFi is below average and if it fails in those areas I hope that it at least holds onto the signal.
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This is what is worrying me.
I barely manage a signal with my TF101. What chance will the Prime have I ask myself?
Lets hope the debbi downers n trollers see this. Forum doesn't need any more threads worrying about wifi issues. One of the main reviewers that had issues has figured out why. Plus they said the issue is fixed in retail units. Im optimistic my prime won't have issues. Plus this was still more so an isolated event. With both antennaes working properly, the Prime should get great reception.
Sent from my MB860 using XDA App
They also said the unit with both antennaes working, had wifi quality/strength virtually identical to original transformer.
Plus wifi test showed it has one of the best wifi setups out there. Came in 3rd out of all tablets. Way better than ipad 2
take that negative nancy's.
Sent from my MB860 using XDA App
demandarin said:
They also said the unit with both antennaes working, had wifi quality/strength virtually identical to original transformer.
Plus wifi test showed it has one of the best wifi setups out there. Came in 3rd out of all tablets. Way better than ipad 2
take that negative nancy's.
Sent from my MB860 using XDA App
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This sounds promising, but who said that it has 'one of the best wifi setups out there'? Was there an article or test conducted? I still remain skeptical. I am sure Asus has fixed the malfunctioning antennae issue though and maybe the other problems can be helped by firmware and other software updates. I don't care if WiFi is weaker than usual, but I would be annoyed if it fluctuates heavily.
And does anyone know if the dock boost WiFi in any way? Has there been tests with and without the dock?
kristovaher said:
This sounds promising, but who said that it has 'one of the best wifi setups out there'? Was there an article or test conducted? I still remain skeptical. I am sure Asus has fixed the malfunctioning antennae issue though and maybe the other problems can be helped by firmware and other software updates. I don't care if WiFi is weaker than usual, but I would be annoyed if it fluctuates heavily.
And does anyone know if the dock boost WiFi in any way? Has there been tests with and without the dock?
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I meant based on that wifi comparison test of all or most major tablets. The chart near end of article. It really tied for second.
Sent from my MB860 using XDA App
http://www.theverge.com/2011/12/15/...romised?utm_source=dlvr.it&utm_medium=twitter
hope we are not to follow
BiGMERF said:
http://www.theverge.com/2011/12/15/...romised?utm_source=dlvr.it&utm_medium=twitter
hope we are not to follow
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We are literally 4 days away from their announced launch. Their last response only a few days ago was it was still on track even if they choose to not mention in limited quantities. It would be bad PR to backtrack at this point or have next Monday arrive and then they announce a delay. It's safe to say US launch is next week. UK was supposed to be next year anyways and I assume they grouped Italy with them. Also delayed Canada to shift product to US.
Anyways thanks for the link OP. I'm once again excited for this tablet with only 4 days left. I hope newegg ships next week as well. As far as lingering issues. It's confirmed throughput will be just fine. In most use scenarios your reception will be fine no matter how you hold it. Range is the only thing but its not horrible by any means. So if you already have poor WiFi reception you may want to look into a repeater or a more powerful wireless router. Whichever one makes sense for you're scenario.
Sent from my PG86100 using XDA App
BiGMERF said:
http://www.theverge.com/2011/12/15/...romised?utm_source=dlvr.it&utm_medium=twitter
hope we are not to follow
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Click to collapse
This is not really a 'delay' in Europe, it was never supposed to be released in Europe in December anyway, there was no announcement. And it makes sense for Asus to take a breather and launch with ICS in Europe, which helps sales, since they can 'announce' it, differently from just launching something with a delay. It also gives Asus to build up stock for the launch.
It's a smart call by Asus from marketing standpoint, though it does technically push the European release a little.
I still would have preferred for launch in Europe and US simultaneously, but I can understand why Asus is kind-of limited in that regard.
He actually has a really good video review, it has a lot of salient points. I am really starting to wonder how this thing is going to stack up to Krait when it comes out.
kristovaher said:
And does anyone know if the dock boost WiFi in any way? Has there been tests with and without the dock?
Click to expand...
Click to collapse
The dock won't affect the signal as it does not contain any antennas or circuitry that can interfere with the signal.
It's great to see something resolved that I'd never given much thought to. I've been using ASUS products since 1992, and I've never had concerns about quality on any of the 11 or so Motherboards I've used.
My main concern now is just GETTING the darn thing. I sold my Transformer TF101 before ordering the Prime, and Tablet withdrawals are starting to get to me!
CyberPunk7t9 said:
Anandtech just updated their Asus Prime review.
http://www.anandtech.com/show/5175/asus-transformer-prime-followup
It seems that the Prime has not one, but two WiFi antennas! The problem with the first samples ASUS sent to reviewers was one of those antennas not working.
So the great Anand Lal Shimpi himself is saying..
Thanks and gold luck.
Click to expand...
Click to collapse
Here is the WiFi chart from this article showing the PRIME performance which is BETTER than the iPad2 for WiFi transfer speed
Thanks for the post.
Paraphrasing the video re: WIFI, it says the two antennas increase download speed, so that issue is covered. The WIFI range is still a little less than many tablets because it's an Aluminum body without any built in window for WIFI antennas. Unless you added some kindof plastic window to the tablet design, the " all aluminum " body will always bring down the WIFI range a bit.
But: shouldn't be an issue that will be noteworthy in overwhelming majority of tablet users. Prime is still the one to get.
The_FNG said:
It's great to see something resolved that I'd never given much thought to. I've been using ASUS products since 1992, and I've never had concerns about quality on any of the 11 or so Motherboards I've used.
My main concern now is just GETTING the darn thing. I sold my Transformer TF101 before ordering the Prime, and Tablet withdrawals are starting to get to me!
Click to expand...
Click to collapse
I know what you mean I sold mines too
Sent through my Black market i9250 Galaxy Nexus

Don't send in your tab to asus!!

the tech's there blow. I sent in my tab for the gps issue and got this response;
"Dear Valued Customer,
Per our repair facility, they were unable to duplicate the problem with your ASUS TF201 and test results are NTF (No Trouble Found, all tests passed) for RMA # USG7xxxxxxx.
Please provide more information so we can try to duplicate the issue. Need specifics as to when & how problem occurs and any components being used that could possibly be causing the problem.
"
My response;
"GPS will not lock on to GPS SATELLITES. As in the GPS apps that allow me to see what satellites the GPS can see. This is where the problem is. If you have an app that shows it locks on to satellites please let me know what it is.
I've tried several apps in the android market i.e. GPS Status, none show satellites.
after 7 days of keeping my tab with no more responses, I made 4 complaint calls in the same day. after that I got this;
"Please note this unit may not be defective.
ASUS TF201 come with: Assisted GPS functionality which requires connection to Wifi network in order to acquire location information.
Did GPS work when connected to WiFi?
WTF?!?! My immediate response? this;
"Mr Cruz,
If you're asking do I get my location with WiFi on, then yes I do. My ASUS laptop ALSO gives me my location with WiFi and it doesn't have GPS.
The use of WiFi is soley for the maps and has nothing to do with the GPS itself. GPS gets is coordinates from GPS satellites. Map apps convert the "longitude and latitude" data the GPS gives and points it out relative to its maps.
The app"GPS Status" from the google market (free) is designed to show how many GPS satellites the GPS hardware can find. With or without WiFi. Try it out on your smartphone, you'll see what I'm talking about.
HOWEVER, since you are taking so long and emailing me at the end of the day on a Thursday (like last week), this means I won't hear from anyone until NEXT Thursday to ask the same question. To be honest, if you are not understanding what I'm conveying in these last 2 emails, I don't think you'll really ever will.
Please send back my defective unit asap so I can make complaints to everyone else and show how unhelpfull and unknowledgeable an ASUS tech is concerning tablets and convince people its better to wait for other quad tabs then have this type of problems. My original iPad and Acer A500 had NO issues with this, but my new more expensive tablet can't. You've had my tablet longer than me with no answers.
Again, please send it back. Your tech service is underwhelming and a waste of my time.
Frank Funes"
YES, I "said" it. I had my tab on Dec 23, sent it in Dec 27, theyve had it since Dec 29 and STILL cant understand what im talking about. I have my tab insured and will drop it off a bldg so I can get me a new one.
The transformer prime doesn't have a gps anymore.
g0t0 said:
I have my tab insured and will drop it off a bldg so I can get me a new one.
Click to expand...
Click to collapse
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
Mine doest, work and no issue, and I have ICS
Sent from my HTC Vision using XDA App
g0t0 said:
the tech's there blow. I sent in my tab for the gps issue and got this response;
"Dear Valued Customer,
Per our repair facility, they were unable to duplicate the problem with your ASUS TF201 and test results are NTF (No Trouble Found, all tests passed) for RMA # USG7xxxxxxx.
Please provide more information so we can try to duplicate the issue. Need specifics as to when & how problem occurs and any components being used that could possibly be causing the problem.
"
My response;
"GPS will not lock on to GPS SATELLITES. As in the GPS apps that allow me to see what satellites the GPS can see. This is where the problem is. If you have an app that shows it locks on to satellites please let me know what it is.
I've tried several apps in the android market i.e. GPS Status, none show satellites.
after 7 days of keeping my tab with no more responses, I made 4 complaint calls in the same day. after that I got this;
"Please note this unit may not be defective.
ASUS TF201 come with: Assisted GPS functionality which requires connection to Wifi network in order to acquire location information.
Did GPS work when connected to WiFi?
WTF?!?! My immediate response? this;
"Mr Cruz,
If you're asking do I get my location with WiFi on, then yes I do. My ASUS laptop ALSO gives me my location with WiFi and it doesn't have GPS.
The use of WiFi is soley for the maps and has nothing to do with the GPS itself. GPS gets is coordinates from GPS satellites. Map apps convert the "longitude and latitude" data the GPS gives and points it out relative to its maps.
The app"GPS Status" from the google market (free) is designed to show how many GPS satellites the GPS hardware can find. With or without WiFi. Try it out on your smartphone, you'll see what I'm talking about.
HOWEVER, since you are taking so long and emailing me at the end of the day on a Thursday (like last week), this means I won't hear from anyone until NEXT Thursday to ask the same question. To be honest, if you are not understanding what I'm conveying in these last 2 emails, I don't think you'll really ever will.
Please send back my defective unit asap so I can make complaints to everyone else and show how unhelpfull and unknowledgeable an ASUS tech is concerning tablets and convince people its better to wait for other quad tabs then have this type of problems. My original iPad and Acer A500 had NO issues with this, but my new more expensive tablet can't. You've had my tablet longer than me with no answers.
Again, please send it back. Your tech service is underwhelming and a waste of my time.
Frank Funes"
YES, I "said" it. I had my tab on Dec 23, sent it in Dec 27, theyve had it since Dec 29 and STILL cant understand what im talking about. I have my tab insured and will drop it off a bldg so I can get me a new one.
Click to expand...
Click to collapse
What a bunch of idiots they are. You should have told them that even with wifi the GPS doesnt' work, which is true...it might get the location right on google maps but gps still dont' work as the bottom right icon says "searching for gps". If it's searching, it can't possibly get the location from gps but through wifi..... I don't know how these people got a job?
I thought it was pretty obvious the GPS doesn't work at all for a lot of people and that unless they got out the hack saw and hacked into the aluminium in the device they were never going to fix the problem?
wynand32 said:
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
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Click to collapse
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
nxp3 said:
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
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Click to collapse
Because purposely destroying an insured item as a means to get yourself a brand new one is, in fact, fraud.
I sent mine in as after about three days I noticed a crack at the dock connector, so I noted a lower left light bleed and the GPS. I hope something gets resolved on mine. I'm not trying to be negative but with the price drop at hhgregg, the issues it comes with, and the new one coming out shortly, makes me wonder if Asus is giving up on this model.
wynand32 said:
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
Click to expand...
Click to collapse
Hows that fraud?? My insurance allows for ANY damage to my laptop. Asus kept it over my 15day return period which means I cant return it without losing money now. My a$$, if thats going to happen.
What you think of my "credibility" is irrelevant. My issue with my tab is not UNCOMMON. Fact, I sent it in. Fact, they gave me the run around. Fact, Im pissed I sold my ACER for this more expensive defective unit.
You might think my MORALS are off, but I could care less. I PAID for a fully functional unit that is SUPPOSED to have a working gps in it and they could care less about truly worrying whether its solved or not because theyre worried about THEIR credibility . I also PAID for insurance that ALLOWS me to insure I get a fully functional unit.
nxp3 said:
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
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Click to collapse
Purposely ruining something to get a new one using insurance is fraud. However, I assumed he was making a joke based on his situation.
g0t0 said:
Hows that fraud?? My insurance allows for ANY damage to my laptop.
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I absolutely guarantee you that your insurance does not include INTENTIONAL damage due to throwing it off a building. This makes it fraud.
My issue with my tab is not UNCOMMON. Fact, I sent it in. Fact, they gave me the run around. Fact, Im pissed I sold my ACER for this more expensive defective unit.
Click to expand...
Click to collapse
It's a known issue, well publicized and not going to get fixed. They've pulled it from the spec sheet and announced that already. Why are you expecting them to say something different?
I PAID for a fully functional unit that is SUPPOSED to have a working gps in it
Click to expand...
Click to collapse
Then I would suggest you take this up with your vendor so you can try to return it past your 14 days.
This was returned prior to Asus saying anything about the GPS so they should have at least acknowledged that and refunded the shipping costs.
Evo_Shift said:
This was returned prior to Asus saying anything about the GPS so they should have at least acknowledged that and refunded the shipping costs.
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Click to collapse
Yeah, that's fair. I also think retailers should take back a product past their return date if the GPS is a big issue for people, since they did sell a device with a advertised non-working feature.
Evo_Shift said:
Purposely ruining something to get a new one using insurance is fraud. However, I assumed he was making a joke based on his situation.
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Click to collapse
Not necessarily. I definitely wont be as careful with my tab as I had with my Acer. if I leave it in the car, go to a movie and someone steals it, oh well..... If I leave it too close to the edge of my table and one of the kids knocks it over, oh well...
you get my meaning.
TAKE A CHILL PILL. BEING MAD UP HERE WONT MAKE MATTERS ANY BETTER.
THE responses Asus gave you is some Royal B.s. though. Can't lie about that. SORRY for the drama Asus has caused you. Like you said, just exchange it since you have insurance. BUT Don't expect any hardware GPS fix. ASUS already admitted they not going to fix that and prime was never meant to be a dedicated GPS device. IT DOES suck they had your device so long only to give you a load of hot steamy crap..lol. good luck on the new device. CANT LIE, I'd be pissed off also.
5h4d0w said:
Yeah, that's fair. I also think retailers should take back a product past their return date if the GPS is a big issue for people, since they did sell a device with a advertised non-working feature.
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Click to collapse
Ill look into that one too. Thanks
demandarin said:
TAKE A CHILL PILL. BEING MAD UP HERE WONT MAKE MATTERS ANY BETTER.
THE responses Asus gave you is some Royal B.s. though. Can't lie about that. SORRY for the drama Asus has caused you. Like you said, just exchange it since you have insurance. BUT Don't expect any hardware GPS fix. ASUS already admitted they not going to fix that and prime was never meant to be a dedicated GPS device. IT DOES suck they had your device so long only to give you a load of hot steamy crap..lol. good luck on the new device. CANT LIE, I'd be pissed off also.
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Only mad at ASUS.....and the people that come here with their high and mighty righteous morality, to a thread.
Wow. What complete b.s. I am so DONE with Asus. Never again will I buy one of their products (in addition to the Prime, almost every motherboard I've ever bought when building PCs has been an Asus. No more).
nyijedi said:
Wow. What complete b.s. I am so DONE with Asus. Never again will I buy one of their products (in addition to the Prime, almost every motherboard I've ever bought when building PCs has been an Asus. No more).
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I own an Asus g60v laptop and its worked for me great these last 2 years. I'm just saying their techs SUK when it comes to the the Prime.

ASUS replacing my Prime via RMA

after having reboot issue after upgrading to ICS, I sent my prime back to ASUS via RMA. After almost 4 weeks of sitting a in a waiting status they finally update my status to ready for shipping. There was one small change the serial number changed to one that starts with a C. I originally had on of the BK serial numbers. Im assuming they are just switching out my prime and the reason why I had to wait so long was for stock to show up. Anyone know anything about the primes with the serial numbers that start with C. I hope it doesnt have any wifi or BT problems let alone the ICS update problems.
That's from the newer batch. I got one too. Everything works great with mine, except for Wi-Fi and GPS. A few others posted that their C1's run perfectly, no issue with Wi-Fi or GPS. Hope yours is like theirs.
jclaseman said:
after having reboot issue after upgrading to ICS, I sent my prime back to ASUS via RMA. After almost 4 weeks of sitting a in a waiting status they finally update my status to ready for shipping. There was one small change the serial number changed to one that starts with a C. I originally had on of the BK serial numbers. Im assuming they are just switching out my prime and the reason why I had to wait so long was for stock to show up. Anyone know anything about the primes with the serial numbers that start with C. I hope it doesnt have any wifi or BT problems let alone the ICS update problems.
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Click to collapse
Ummm.. they probably couldnt fix your original one so they got you a new one from a new batch. From what I read getting one from this batch are slightly better than the previous ones, but then you have some that still crappy C1s. But I also heard one member just got a C1 batch that already had ICS installed and a bigger microfiber cloth (cant confirm it yet cause noone else has confirmed). Pretty much youll have to test it out yourself... It should work good if Asus directly shipped one to you.
My c1 works quite a bit better than my bcs. Wifi works great and everything runs smooth. I am very happy with it.
Sent from my Transformer Prime TF201 using Tapatalk
I have a c1. Just bought the only one that came in at best buy today. Wifi works good unless I'm over 20 feet from a router and then speeds plummit way way down. Sad thing is my 3g phone geta faster speeds than my prime hooked up to wifi from 30 feet away. I think people reporting no issues with c1 aren't testing their wifi signal strength from any distance other than close to the router. If their are people getting fast speeds from significant distances, what makes their unit perform better than ones that don't perform well? Can't be software as were all running the same stuff. So it must be a hardware issue then?
I wonder if it takes awhile they just give u new one. Its been about 18 days and no change in status.
I'm at 21 days and still showing "waiting for parts"... I'm sure theyre just going to mail new a different unit.. I guess parts are new systems. lmao
Sent from my DROID RAZR using XDA App
jbarboni said:
I'm at 21 days and still showing "waiting for parts"... I'm sure theyre just going to mail new a different unit.. I guess parts are new systems. lmao
Sent from my DROID RAZR using XDA App
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Click to collapse
Message Gary key with your issue and rma number that's crazy 21 days!
Sent from my PG86100 using Tapatalk
Don't get your hopes up too high....I have a C1 Prime, and I'm exchanging it as soon as Staples gets it in stock, it has major issues with the Sleep of Death.
That is really poor service that it takes that long to replace a tablet. If they know they need to replace it, then that should only take a couple days not weeks.
maretus said:
I have a c1. Just bought the only one that came in at best buy today. Wifi works good unless I'm over 20 feet from a router and then speeds plummit way way down. Sad thing is my 3g phone geta faster speeds than my prime hooked up to wifi from 30 feet away. I think people reporting no issues with c1 aren't testing their wifi signal strength from any distance other than close to the router. If their are people getting fast speeds from significant distances, what makes their unit perform better than ones that don't perform well? Can't be software as were all running the same stuff. So it must be a hardware issue then?
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Click to collapse
I don't get fast speeds from a distance, but it is good enough for my use, anyway I have I good wireless AP placed centrally in my relatively small house...
So I am satisfied.
Sent from my HTC Sensation XE with Beats Audio using Tapatalk
diecast17 said:
That is really poor service that it takes that long to replace a tablet. If they know they need to replace it, then that should only take a couple days not weeks.
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Agreed, at this point it would be prudent for them to just replace the defect unit and send a new one. Then spend time fixing the other and sell as refurbished, would help to get their RMA times down drastically.
i will send my asus prime to them for black screen issue. so i guess i will wait for 1 month

4th Prime received, C1, another dud

I really don't know where the 1% figure comes from. Just received my Prime, Amazon, C1 serial. I am on my 4th attempt to get a good one. Same thing. Bad bleeing (even worse than previous ones), weak WiFi (4mps should be at least 15mps), WiFi drops with BT (drops from 4mps to 200kps).
I'm going to have to return this one to the store and order a new one again. 5th attempt. This is getting old.
If the stock is low maybe they resend devices that other returned? (is it posibble?)
Techie2012 said:
I really don't know where the 1% figure comes from. Just received my Prime, Amazon, C1 serial. I am on my 4th attempt to get a good one. Same thing. Bad bleeing (even worse than previous ones), weak WiFi (4mps should be at least 15mps), WiFi drops with BT (drops from 4mps to 200kps).
I'm going to have to return this one to the store and order a new one again. 5th attempt. This is getting old.
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Rumor is, they're removing BT, WIFI, and a screen from the marketing specs, so you're really expecting too much for them to be working.
Magnesus said:
If the stock is low maybe they resend devices that other returned? (is it posibble?)
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It came in a sealed box
Forgot to mention, GPS doesn't work. Although not a requirement for me.
chamberc said:
Rumor is, they're removing BT, WIFI, and a screen from the marketing specs, so you're really expecting too much for them to be working.
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I wouldn't put it past them.
At what point are you going to give up?
The spex on the 700 series look great, but after seeing two botched TF launches in one year, I'll be damned if I buy another Asus tablet without plenty of satisfied user testimonials upfront.
Underwater Mike said:
At what point are you going to give up?
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Whenever I get a tablet that works. Mathematically, since there is only "1% of defective units", my changes are looking better and better
I got my new prime today. Now its also a C1 and surprisingly everythings works fine. Even GPS works! The only problem now is that I got two freezes and reboots today, but this may be related to the restore from Titanium to the new unit.
No 6 and counting. This one has infamous WiFi speed drop. Maybe no 7 will be good :-D
Sent from my Transformer Prime TF201 using XDA Premium HD app

Decisions decisions | Return or keep? + Question

First off, I think it's an awesome tablet, nice screen, damn quick, and custom rom running, it's great BUT as we know wifi/gps issues. I'm not jumping ship to the iPad because personally I think i'll probably end drowning than be saved, but let's not turn into ipad vs prime and whatnot.
I pretty much have 1 day left to return the prime to the store and I'm not 100% sure what to do, although I feel like I'll probably end up sticking with it as I'm not entirely convinced the TF700 will be that huge of a difference.
GPS: Nonexistent, couldn't get a lock at all:
Bluetooth: I tried sending some photos from my nexus while streaming pandora on the prime and it seemed ok but when accessing a page on tapatalk it felt like it was slower. I don't have a bluetooth mouse, or headset to test it better.
WiFi
I'm not exactly sure if my tablet is suffering from the WiFi weakness.
Here is the scenario:
I have two ap's at home on 2 different channels. One on first floor and one in basement.
I was pretty much right in the middle of them and I ran WiFi analyzer on both my galaxy nexus and the prime and to my surprise both had very similar dbm and both had very similar speed test results.
My galaxy nexus was averaging at about -80 dbm
My prime was averaging at about -70 dbm or so.....
My laptop was no surprise better.
BUT at work:
I'm using a tenants AP, it's a bit strange. (I work as security and yes they gave me permission and the key to use it)
Galaxy Nexus will average at about -89 dbm and it will have enough WiFi bars showing in blue and i will be able to use the connection and browse around.
Prime will average at about -80 dbm but it will not catch a connection for me to browse, the first and/or second bar will either stay gray or it will just drop the connection completely.
Meanwhile my laptop is fine. There is an occasional drop of connection on both nexus and laptop but I feel like the AP is to blame.
But then why isn't the prime getting a lock enough for me to browse even though dbm is better?
Any ideas? Is this a keeper?
Down the road I'm planning to get a dock for it aswell but not sure any issue would really affect my experience there.
Just return it if you are unsure then if you have regrets you can buy another
Sent from my PG86100 using Tapatalk
Return it! This thing is just a ticking time bomb, and all Asus does is say hang in there, a fix is coming, meanwhile your 30 days are up in smoke and you have no choice but to keep it.
I wouldn't feel this way if the first Prime I bought didn't have a washed out screen along with all the other defects. Upon contacting Asus they basically told me to return it, so I did. I got a C2O model, champaign color, 64gb. It had gorgeous, vibrant colors, no light bleed, GPS that worked somewhat, wifi that was acceptable but still had the wifi/bluetooth problem.
Eight days later I was at a Chicago Rush game so my daughter could get her Spirit award for cheer. I was sitting in my seat, wiped my screen off because I wanted to record the event and noticed when the light shined on my screen what looked like very fine scratches on the black bezel. Upon further examination I noticed if I rotated my prime the scratches had a rainbow effect. In my head I went OH NO!, I am a jeweler and know what rainbow flash means, stress cracks.
This occurs all the time in gemstones, they get stressed during cutting or mining and the stress can get much worse or break, and thats whats happening to a lot of peoples Primes, while docked. Stress is causing their screens to break, which Asus chalks up to user abuse, BS. I treat my "Toys" with care, I don't have a lot of money to blow on thi stuff so it needs to last. I sold my First gen Ipad a month ago to help pay for this thing.
Good luck in whatever you decide, I know I loved my Prime but, man, I would be pissed at myself for seeing all the warning signs and not taking heed.
I'd return this one. Gary says something is coming in a couple of weeks....repair parts are arriving at ASUS....
I'd give ASUS about a month, first to see what the surprise is, and to give ASUS a chance to get any "changes" into inventory. Then buy your new one.
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
demandarin said:
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
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I have also had mine since christmas (BCOKAS serial) and honestly.. I have had nothing to complain about. It has gotten wifi everywhere I have wanted it to, the gps is there when I am outside (not that id ever use my tablet for gps), and the screen is b-e-a-utiful and SUPER bright. I bought the keyboard dock to go along with it, and the battery life is outstanding. I can use this baby all day and still have some battery life left when I go to bed.
In the end, though, it comes down to personal preference. ASUS has made a statement that there are repair parts coming... so worst comes to worse you can send it in to them.
Return it.
Either for exchange where hopefully you will get an additional amount of time to play with it and decide, or for cash.
If for cash you may have to wait a while for another to show up if you decide you can't live without it, or you can buy something less stressful.
I have finally decided that without the right software and ability to take handwritten notes properly that I don't care how cool, amazing and sexy the hardware is (and oh boy is it gorgeous hardware, especially with (then without, then with, etc) the keyboard dock. It just doesn't work regarding my use cases and specific needs.
Damn shame.
I can't say I didn't expect these responses. But ill admit it's a rough choice. If asus gets new parts I'm hoping they won't their customers in the dark.
I was quite shocked at the results from wifi range on phone and tablet and I think I'm kind of lucky.
Mine is a C10K serial. I'm not exactly how top notch the wifi is suppose to be so I don't have much to compare to but when comparing to my phone that gets great wifi reception, results are almost identical which simply makes me believe its fine.
If the screen cracks, well I bought warranty for a reason. Ultimate decision will probably be tomorrow morning and ill see how I feel when I pick it up
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
YoMarK said:
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
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Let me ask you if they'll know or check :-D
I never noticed a problem with the TFP WiFi when I had one. Granted, I wasn't comparing side by side with another device - I was just using the TFP, and WiFI signal never bothered me.
Totally ignoring the comparison with your Nexus, does the WiFi connection cause you trouble? If so, return it. If not, keep it and enjoy.
Coderedpl said:
Let me ask you if they'll know or check :-D
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I've heard that the serial number is uploaded to them when you unlock.
robertg9 said:
I've heard that the serial number is uploaded to them when you unlock.
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Yea it is, but i registered it, and ended up not liking it later
Coderedpl said:
Yea it is, but i registered it, and ended up not liking it later
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Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
h3ckman said:
Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
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The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
Coderedpl said:
The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
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Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
h3ckman said:
Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
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Last day tomorrow.....I still don't know, was on hold for 30 minutes with asus and nobody ever answered, will try again tomorrow.
I finally got one on number 6 that gets good WiFi I'm not letting this go but Bluetooth does drop WiFi down from 18mb/s same room as router Bluetooth takes it down to 3-4mb/s. So I go from 18mb/s down to 3 or 4mb/s with Bluetooth. I don't use Bluetooth that much though.

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