Hi everybody,
I got my Xperia S 3 days ago, updated to .73 the same day.Set up and installing everything apps games...
Today it suddendly switch off and i can't turn it on.I tried to Hard reset it vol up + power button but nothing happen!When i plug it on USB or wall charger the notification LED is fast blinking red(not like when the batteries are empty.I tried to connect it to the PC Companion, the only way to be connected for me is to push booth vol. buttons.The red Led disappear and it go to the next step but pc companion says to me that it must be updated whereas it is.I know that we can unscrew it to remove the batteries but i don't want to lose the warranty.Waiting for any tips.
Interesting...
What I would do as a next step, would be to update the phone, as the PC Companion suggested.
If nothing happened after that, I would return the phone to where I purchased it for refund or replacement.
dragunov said:
Interesting...
What I would do as a next step, would be to update the phone, as the PC Companion suggested.
If nothing happened after that, I would return the phone to where I purchased it for refund or replacement.
Click to expand...
Click to collapse
No it says to update Pc Companion not the phone that's very strange because i have the last version of it
hawker26 said:
No it says to update Pc Companion not the phone that's very strange because i have the last version of it
Click to expand...
Click to collapse
Did you try the repair function in PC Companion?
It will reflash the firmware.
augie7107 said:
Did you try the repair function in PC Companion?
It will reflash the firmware.
Click to expand...
Click to collapse
Yes in fact the phone isn't recognised by PC Companion even trying to put it in flash mode, i'm very disapointed!
I had this too!!
Hello,
I am sorry that you are facing this problem. I am not too sure if you are still experiencing the same. I just want to share what happened when I had the similar problem. It happened to me after I disconnected a call.When I had the similar problem, My device was not even charging. I just decided that may be I need to take my device to nearest service center. Strange, But it seems that this is not new to Sony mobiles.So I had to google it. I think its originally problem with the proximity sensor which does not goes off. Then, I tried pressing the power+volume up button together for 5-7 seconds and Boom, mobile just restarted. Now its working charm now.
If you wish you can give a try as well.
All the best!
checkers123 said:
Hello,
I am sorry that you are facing this problem... Then, I tried pressing the power+volume up button together for 5-7 seconds and Boom, mobile just restarted. Now its working charm now.
If you wish you can give a try as well.
All the best!
Click to expand...
Click to collapse
Yes already tried and doesn't worked for me.Today i go to the service center.We'll see!
Hi everybody,
My Xperia come back to life, the service center repair it for me.They say something brick the phone.They must unscre it to repair it.I don't know more.
Thanks guys.... i thought i got a brick...
Related
Hello,
Yesterday I got my new full case for my Xperia X10i. I changed it myself viewing a tutorial on YouTube. I don't know why, but my phone was stuck in the familiar SE logo boot loop. I read all the possible answers here, tried them all. I went to a software service, they said it's not a software problem. I went to hardware service, they said the hardware is working fine, everything is fine.
I was using Gingerbread version 2.3.3 version on my phone, never changed, never bricked, never nothing "wrong" done to the phone. Now, I've followed every instruction here, tried with PC Companion, SEUS, FlashTool; everything with no luck...
I'm asking you, because I'm amateur, noob, and I don't want to lose my Xperia. What am I supposed to do? What to try?
Oh yes, and when using Flashtool I'm getting the UNROOTABLE tip on one line...
Any ideas, tips or tricks to repair my phone?
Thank you very much!
Edit: The hardware service that said the phone's hardware was fine, said that the last hope for my phone is to do something under the sticker (the sticker under the battery) that needs wired connecting to something... I didn't understand him...
My phone now is without the SE Logo, with just lights on...
Vengeance66 said:
My phone now is without the SE Logo, with just lights on...
Click to expand...
Click to collapse
charge the battery on desktop charger for 2 or 3 hours
open pc companion
chose support zone
then click fix my phone
follow the instructions
be happy
btw from where you have got this case?
X_Heroine_X said:
charge the battery on desktop charger for 2 or 3 hours
open pc companion
chose support zone
then click fix my phone
follow the instructions
be happy
btw from where you have got this case?
Click to expand...
Click to collapse
I tried with PC Companion, no luck... The battery cannot be charged on the phone so I charged on wall charger... no luck!
It was the display that was the problem with the phone. I got it replaced and now it's working!
Cheers!
Dear All,
I have been using xda for long time as a user of the huge amount of knowledge in these pages...
Thanks to this community I got the most out of my samsung Galaxy S, Galaxy SII, Galaxy SIII and LG G2.
Now I have an Xperia Z2 D6503. I've been using it for a month and I love it.
But this is my problem.
2 days ago I was using the phone normally, I checked google maps and I put the phone under charge.
An hour later, I went to check the phone, and the phone was unresponsive: black screen, impossible to turn off/restart, no sound, no apparent activity. The only sign of life is a red led when I press the power botton.
The phone is with the original stock (firmware 17.1.A.2.69), I rooted it with a guide I found here (of course) just to use an app like android firewall.
I tried to search the forum for something like this, but honestly all I could find was something similar for the Xperia Z and what was proposed there to restart the phone didn't work (power+volume up).
I also tried to restart the phone with the off button inside the slot where the sim card is. That didn't work either.
Please let me know how can I move forward. As anybody else experienced something like this?
Thanks for your support!
Try flashing official firmware with flashtool maybe? Maybe this will help, I don't know man.
and what about hard reboot, by maintaining power and volume up until the 3 vibrations?
MrYous said:
Dear All,
I have been using xda for long time as a user of the huge amount of knowledge in these pages...
Thanks to this community I got the most out of my samsung Galaxy S, Galaxy SII, Galaxy SIII and LG G2.
Now I have an Xperia Z2 D6503. I've been using it for a month and I love it.
But this is my problem.
2 days ago I was using the phone normally, I checked google maps and I put the phone under charge.
An hour later, I went to check the phone, and the phone was unresponsive: black screen, impossible to turn off/restart, no sound, no apparent activity. The only sign of life is a red led when I press the power botton.
The phone is with the original stock (firmware 17.1.A.2.69), I rooted it with a guide I found here (of course) just to use an app like android firewall.
I tried to search the forum for something like this, but honestly all I could find was something similar for the Xperia Z and what was proposed there to restart the phone didn't work (power+volume up).
I also tried to restart the phone with the off button inside the slot where the sim card is. That didn't work either.
Please let me know how can I move forward. As anybody else experienced something like this?
Thanks for your support!
Click to expand...
Click to collapse
I suggest you go back to stock using flashtool, use it for a while just stock and see if this happens again. If it does, there's something wrong with your phone, but i don't think that's the case.
Try and tell us.
diego9016 HugePotato thanks for your answer! is there any way I can save my data first before flashing?
sensei_sai how do I perform the hard reboot? if I press power and volume up the phone does 3 vibrations, then nothing. what next? how do I hard reboot?
thanks for your help!
I'm currently travelling but when back home in a week I'll definitely go back to stock. But in the meantime, I'm so anxious to save the data stored in the phone.
thanks again!
Delete
hi RocketSauce83 thanks!
yes. as I said in the first post, I did try the reset button. Unfortunately nothing happens....
Delete
When I put it on charge the red led blinks regularly as usual. Apart that, nothing else.
Delete
Have you tried to repair using Sony PC Companion?
That usually helps me if I get stuck
RocketSauce83 said:
Well that sucks
Here is another thread with something similar issues. http://forum.xda-developers.com/showthread.php?t=2744371
Click to expand...
Click to collapse
Thanks, I read that post. Interesting, but basically no solution except getting the phone replaced under warranty. I'd go for that, but I wish there was a way to save my data first. I've something in the phone only with no backup.
MotoXoom said:
Have you tried to repair using Sony PC Companion?
That usually helps me if I get stuck
Click to expand...
Click to collapse
I haven't tried that yet, as I'm currently travelling.
for my phone was also blinking with a red light when put for charging through the usb or even the charger and then i later found out is because i locked my bootloader when i was in root and had to reflash the stock rom to get it back up
shockerz1z said:
for my phone was also blinking with a red light when put for charging through the usb or even the charger and then i later found out is because i locked my bootloader when i was in root and had to reflash the stock rom to get it back up
Click to expand...
Click to collapse
Did your pc recognize your z2, because I can't seem to get it work on my pc to flash a stock Rom. I only get a blinking red light and when I press the power and volume up I get 3 vibrations that's about it.
malek777 said:
Did your pc recognize your z2, because I can't seem to get it work on my pc to flash a stock Rom. I only get a blinking red light and when I press the power and volume up I get 3 vibrations that's about it.
Click to expand...
Click to collapse
shockerz1z malek777
when I connect the phone to the USB I see that the laptop tries to install the drivers and it fails.
But this is my work laptop and I cannot install sony drivers. I don't know if my desktop at home would recognize the phone. I'll try when I get back.
For the rest, the experience is as discribed by malek777, doing power and volume up I get 3 vibrations and that's it.
I fortgot to mention, I rooted the phone without unlocking the boatloader.
MrYous said:
shockerz1z malek777
when I connect the phone to the USB I see that the laptop tries to install the drivers and it fails.
But this is my work laptop and I cannot install sony drivers. I don't know if my desktop at home would recognize the phone. I'll try when I get back.
For the rest, the experience is as discribed by malek777, doing power and volume up I get 3 vibrations and that's it.
I fortgot to mention, I rooted the phone without unlocking the boatloader.
Click to expand...
Click to collapse
I figured out a way to use the companion app to go back to stock. When you get to the part in repair my device to connect your device, phone must be plugged in.
Hold the power button and volume up, once you hear the 3 vibrations let go of all and hold volume down. You will see a red light and then a green one. You're phone now in download even though there nothing on the screen.
Let me know if this works for you.
malek777 said:
I figured out a way to use the companion app to go back to stock. When you get to the part in repair my device to connect your device, phone must be plugged in.
Hold the power button and volume up, once you hear the 3 vibrations let go of all and hold volume down. You will see a red light and then a green one. You're phone now in download even though there nothing on the screen.
Let me know if this works for you.
Click to expand...
Click to collapse
Thanks malek777 I'll try it when I got home.
Something similar happened to me, I know that's a little silly answer but can you tried charging with another charger/cable?
tel033 said:
Something similar happened to me, I know that's a little silly answer but can you tried charging with another charger/cable?
Click to expand...
Click to collapse
hi tel033 I tried to plug it with a different cable. What should happen? The only thing that happens is the red led blinking.....
thanks again.
Same thing happened to me. week 22. Got a replacement. Stock Phone, no root.
Hi,
My 2 week old Xperia Z2 has display problem. Suddenly display went black without any damage (falling of the phone or etc.).
I see only backlight and digitizer working but display is not showing anything. I knowt that digitizer is workin as I hear sound of clicking and vibration just like everything is working normaly. But it isn´t.
Is this a broken display-LCD? It looks like it is not connected with motherborad if this is possible.
Thank you.
kmatisic said:
Hi,
My 2 week old Xperia Z2 has display problem. Suddenly display went black without any damage (falling of the phone or etc.).
I see only backlight and digitizer working but display is not showing anything. I knowt that digitizer is workin as I hear sound of clicking and vibration just like everything is working normaly. But it isn´t.
Is this a broken display-LCD? It looks like it is not connected with motherborad if this is possible.
Thank you.
Click to expand...
Click to collapse
try force power off
power+vol up
after that try turning on the phone, if the screen works good, if it does it again, try repairing device via support zone in sony pc companion
if it does it after repair devicw contatct sony repair centre, if it doesnt work at all, contact sony repair centre
Envious_Data said:
try force power off
power+vol up
after that try turning on the phone, if the screen works good, if it does it again, try repairing device via support zone in sony pc companion
if it does it after repair devicw contatct sony repair centre, if it doesnt work at all, contact sony repair centre
Click to expand...
Click to collapse
Thx
I tried reset via power+vol up. Nothing. Device starts but withiut displaying anything.
Will try companion soon.
I belive this is a hardware problem. So I will have to take to repair center.
Strange for a new device...
kmatisic said:
Thx
I tried reset via power+vol up. Nothing. Device starts but withiut displaying anything.
Will try companion soon.
I belive this is a hardware problem. So I will have to take to repair center.
Strange for a new device...
Click to expand...
Click to collapse
its strange for a new device but rhw Z2 face majour manufacturing issues at release so sony ended up with alot of faulty devices in customer hands
the screen death issue has been a mix of firmware and hardware so its why i asked for you to hardreset
some games may also crash graphics driver but that can be fixed witha reset
Mine did that too when I first got it. I thought Wow brand new phone toast. But a couple of power+vol resets and it came back on and hasn't happened again.
might i ask what firmware was your device running when this happened?
both of you
@mr mystery
@kmatisic
Envious_Data said:
might i ask what firmware was your device running when this happened?
both of you
@mr mystery
@kmatisic
Click to expand...
Click to collapse
17.1.1.A.0.402 (t-mobile branded 6503 - croatia). No root...
17.1.2.A.0.314
kmatisic said:
17.1.1.A.0.402 (t-mobile branded 6503 - croatia). No root...
Click to expand...
Click to collapse
mr mystery said:
17.1.2.A.0.314
Click to expand...
Click to collapse
thanks!
i had the same issue but just hitting the power button a couple times fixed it :/
this is fairly odd and random it seems
i was on 402 firmware when it happened most though
I am in need of expert help.
Last night I rebooted my Z2 and it starts normal up until the purple screen with the wave pattern and then it just stays on that screen and wont boot further.
I have not unlocked or flashed any new firmware it's the stock Android 4.4.4 pushed by Sony. I tried an hard reset but still the same, I even let the phone run this screen until the battery was empty but still every boot it sticks at the same screen.
Only way to shut the phone down once this screen appears is power button and volume up. Any ideas how to get it to boot again? Phone is only 3-4 month old to. Maybe get hold of the original firmware from Sony?
Any help greatly appreciated.
Optikn3rv said:
I am in need of expert help.
Last night I rebooted my Z2 and it starts normal up until the purple screen with the wave pattern and then it just stays on that screen and wont boot further.
I have not unlocked or flashed any new firmware it's the stock Android 4.4.4 pushed by Sony. I tried an hard reset but still the same, I even let the phone run this screen until the battery was empty but still every boot it sticks at the same screen.
Only way to shut the phone down once this screen appears is power button and volume up. Any ideas how to get it to boot again? Phone is only 3-4 month old to. Maybe get hold of the original firmware from Sony?
Any help greatly appreciated.
Click to expand...
Click to collapse
this sounds like a hardware issue, try repairing via sony PC companion and if this still fails then contact sony repair centre as this is a fault with the devices hardware casued not by the user.
Envious_Data said:
this sounds like a hardware issue, try repairing via sony PC companion and if this still fails then contact sony repair centre as this is a fault with the devices hardware casued not by the user.
Click to expand...
Click to collapse
tried the PC companion but it needs me to start the phone up and enter my simcard nr ;-( it happened after a app hung lastnight and I couldn't close the screen down so i uninstalled it and rebooted and ended up with this.
Optikn3rv said:
tried the PC companion but it needs me to start the phone up and enter my simcard nr ;-( it happened after a app hung last night and I couldn't close the screen down so i uninstalled it and rebooted and ended up with this.
Click to expand...
Click to collapse
According to Sony it sounds like a software issue and I should use PC Companion.
Will have to RMA it and wait 3 weeks for it to be returned. Weird never had issues with my Galaxy S3 even & CM11, 4 month old vanilla Z2 bugged out on me ;-(
Optikn3rv said:
According to Sony it sounds like a software issue and I should use PC Companion.
Will have to RMA it and wait 3 weeks for it to be returned. Weird never had issues with my Galaxy S3 even & CM11, 4 month old vanilla Z2 bugged out on me ;-(
Click to expand...
Click to collapse
Seeing how this most likely a software issue you could have easily recovered it using this it doesn't void warranty so you could have saved 3 weeks and the hassle of RMA it back to sony.
I was out last night and suddenly my phone has no service. Get home try to restart, gets stuck in boot sequence. Trying all the resets I can finally boot the phone. Reset it, same problem. I doubt it's my service provider.
3rd time I've had a major problem with this phone in less than a year. It feels like I might have to RMA it again.
Any other suggestions before I do that? When I restart the phone it just gets stuck in the boot loop and I need to use volume up + power to turn it on fully.
I've never had so many problems with a phone. As much as I try to like this phone, it's an absolute turd. Can't wait for my free upgrade in November.
Hi! Did you try to repair software through Xperia PC Companion?
ekin_strops said:
Hi! Did you try to repair software through Xperia PC Companion?
Click to expand...
Click to collapse
yep. tried that, resetting thru the menu on the phone, taking the SIM in and out. absolutely nothing works.
guess its time for another RMA
adicity said:
yep. tried that, resetting thru the menu on the phone, taking the SIM in and out. absolutely nothing works.
guess its time for another RMA
Click to expand...
Click to collapse
If software repair didn't help, and reseting, it could be faulty MB. I'm sorry to hear that.
You should try safe mode after wiping the cache (power + volume up) and see if it works.
If in safe mode the function works, try uninstalling recently installed apps.