I am in need of expert help.
Last night I rebooted my Z2 and it starts normal up until the purple screen with the wave pattern and then it just stays on that screen and wont boot further.
I have not unlocked or flashed any new firmware it's the stock Android 4.4.4 pushed by Sony. I tried an hard reset but still the same, I even let the phone run this screen until the battery was empty but still every boot it sticks at the same screen.
Only way to shut the phone down once this screen appears is power button and volume up. Any ideas how to get it to boot again? Phone is only 3-4 month old to. Maybe get hold of the original firmware from Sony?
Any help greatly appreciated.
Optikn3rv said:
I am in need of expert help.
Last night I rebooted my Z2 and it starts normal up until the purple screen with the wave pattern and then it just stays on that screen and wont boot further.
I have not unlocked or flashed any new firmware it's the stock Android 4.4.4 pushed by Sony. I tried an hard reset but still the same, I even let the phone run this screen until the battery was empty but still every boot it sticks at the same screen.
Only way to shut the phone down once this screen appears is power button and volume up. Any ideas how to get it to boot again? Phone is only 3-4 month old to. Maybe get hold of the original firmware from Sony?
Any help greatly appreciated.
Click to expand...
Click to collapse
this sounds like a hardware issue, try repairing via sony PC companion and if this still fails then contact sony repair centre as this is a fault with the devices hardware casued not by the user.
Envious_Data said:
this sounds like a hardware issue, try repairing via sony PC companion and if this still fails then contact sony repair centre as this is a fault with the devices hardware casued not by the user.
Click to expand...
Click to collapse
tried the PC companion but it needs me to start the phone up and enter my simcard nr ;-( it happened after a app hung lastnight and I couldn't close the screen down so i uninstalled it and rebooted and ended up with this.
Optikn3rv said:
tried the PC companion but it needs me to start the phone up and enter my simcard nr ;-( it happened after a app hung last night and I couldn't close the screen down so i uninstalled it and rebooted and ended up with this.
Click to expand...
Click to collapse
According to Sony it sounds like a software issue and I should use PC Companion.
Will have to RMA it and wait 3 weeks for it to be returned. Weird never had issues with my Galaxy S3 even & CM11, 4 month old vanilla Z2 bugged out on me ;-(
Optikn3rv said:
According to Sony it sounds like a software issue and I should use PC Companion.
Will have to RMA it and wait 3 weeks for it to be returned. Weird never had issues with my Galaxy S3 even & CM11, 4 month old vanilla Z2 bugged out on me ;-(
Click to expand...
Click to collapse
Seeing how this most likely a software issue you could have easily recovered it using this it doesn't void warranty so you could have saved 3 weeks and the hassle of RMA it back to sony.
Related
Hi everybody,
I got my Xperia S 3 days ago, updated to .73 the same day.Set up and installing everything apps games...
Today it suddendly switch off and i can't turn it on.I tried to Hard reset it vol up + power button but nothing happen!When i plug it on USB or wall charger the notification LED is fast blinking red(not like when the batteries are empty.I tried to connect it to the PC Companion, the only way to be connected for me is to push booth vol. buttons.The red Led disappear and it go to the next step but pc companion says to me that it must be updated whereas it is.I know that we can unscrew it to remove the batteries but i don't want to lose the warranty.Waiting for any tips.
Interesting...
What I would do as a next step, would be to update the phone, as the PC Companion suggested.
If nothing happened after that, I would return the phone to where I purchased it for refund or replacement.
dragunov said:
Interesting...
What I would do as a next step, would be to update the phone, as the PC Companion suggested.
If nothing happened after that, I would return the phone to where I purchased it for refund or replacement.
Click to expand...
Click to collapse
No it says to update Pc Companion not the phone that's very strange because i have the last version of it
hawker26 said:
No it says to update Pc Companion not the phone that's very strange because i have the last version of it
Click to expand...
Click to collapse
Did you try the repair function in PC Companion?
It will reflash the firmware.
augie7107 said:
Did you try the repair function in PC Companion?
It will reflash the firmware.
Click to expand...
Click to collapse
Yes in fact the phone isn't recognised by PC Companion even trying to put it in flash mode, i'm very disapointed!
I had this too!!
Hello,
I am sorry that you are facing this problem. I am not too sure if you are still experiencing the same. I just want to share what happened when I had the similar problem. It happened to me after I disconnected a call.When I had the similar problem, My device was not even charging. I just decided that may be I need to take my device to nearest service center. Strange, But it seems that this is not new to Sony mobiles.So I had to google it. I think its originally problem with the proximity sensor which does not goes off. Then, I tried pressing the power+volume up button together for 5-7 seconds and Boom, mobile just restarted. Now its working charm now.
If you wish you can give a try as well.
All the best!
checkers123 said:
Hello,
I am sorry that you are facing this problem... Then, I tried pressing the power+volume up button together for 5-7 seconds and Boom, mobile just restarted. Now its working charm now.
If you wish you can give a try as well.
All the best!
Click to expand...
Click to collapse
Yes already tried and doesn't worked for me.Today i go to the service center.We'll see!
Hi everybody,
My Xperia come back to life, the service center repair it for me.They say something brick the phone.They must unscre it to repair it.I don't know more.
Thanks guys.... i thought i got a brick...
About a week ago, maybe less, my xperia mini pro (gingerbread) notification led stopped working even when charging the phone. Thinking it was a software problem, I decided to factory reset it. It didn't solve the problem and I decided to just move on with my life since it isn't that important to me. With a then totally "empty" phone i updated it to ice cream sandwich just for the heck of it. Everything went fine until today.
When I wanted to unlock my phone to check if I had a text message, all it showed was a backlit screen with black on it. The back and menu button also lit up. When somebody called, the ringtone would ring but the screen stayed black. Took the battery out to turn it off and tried to turn it on again. Same thing happened, tried it few more times but nothing changed so I gave up. It didn't even display the sony logo when turning on.
A few hours later, when I try to start it again, it vibrates for a short time, then shows a backlit screen with black on it. Then it goes dark and after a few seconds lights up again. This goes on as an endless loop.
I have tried the SEUS tool. It told me my phone was updated but i tried to reinstall ice cream sandwich anyway, but it failed. And everytime the screen would lit up, the computer would make the sound when a usb is inserted; and when it would turn dark again, the sound when a usb is removed could be heard.
As I can't get into the recovery mode or any other mode I am at a loss on what I can try next.
At first I thought it might be the flex that was the problem but now I'm not so sure anymore.
The FUNNY part is that it happened today, TWO days after the 1 year warranty ended.
What options do I have?
Hope anyone can help me.
kittymeow said:
About a week ago, maybe less, my xperia mini pro (gingerbread) notification led stopped working even when charging the phone. Thinking it was a software problem, I decided to factory reset it. It didn't solve the problem and I decided to just move on with my life since it isn't that important to me. With a then totally "empty" phone i updated it to ice cream sandwich just for the heck of it. Everything went fine until today.
When I wanted to unlock my phone to check if I had a text message, all it showed was a backlit screen with black on it. The back and menu button also lit up. When somebody called, the ringtone would ring but the screen stayed black. Took the battery out to turn it off and tried to turn it on again. Same thing happened, tried it few more times but nothing changed so I gave up. It didn't even display the sony logo when turning on.
A few hours later, when I try to start it again, it vibrates for a short time, then shows a backlit screen with black on it. Then it goes dark and after a few seconds lights up again. This goes on as an endless loop.
I have tried the SEUS tool. It told me my phone was updated but i tried to reinstall ice cream sandwich anyway, but it failed. And everytime the screen would lit up, the computer would make the sound when a usb is inserted; and when it would turn dark again, the sound when a usb is removed could be heard.
As I can't get into the recovery mode or any other mode I am at a loss on what I can try next.
At first I thought it might be the flex that was the problem but now I'm not so sure anymore.
The FUNNY part is that it happened today, TWO days after the 1 year warranty ended.
What options do I have?
Hope anyone can help me.
Click to expand...
Click to collapse
Try flashing a stock Firmware using Flashtools(if you don´t know how look at Tutorials Section)
If it doesn´t help, then is a Hardware Problem
That's really hard that the warranty just ended. Maybe you could ask a local carrier if sony would be so nice to repair it under warranty because I think it is a hardware problem and if your bootloader is locked and you never rooted and tried some things, don't try to flash the stock rom first, better ask sony :good:
If they won't do it, flash stock gingerbread rom and try to boot it again. But as you tell it it's hardware related
mihahn said:
That's really hard that the warranty just ended. Maybe you could ask a local carrier if sony would be so nice to repair it under warranty because I think it is a hardware problem and if your bootloader is locked and you never rooted and tried some things, don't try to flash the stock rom first, better ask sony :good:
If they won't do it, flash stock gingerbread rom and try to boot it again. But as you tell it it's hardware related
Click to expand...
Click to collapse
I was hoping it isn't hardware related, but you're the 3rd person now who told me that it is. I never rooted or anything, so I'll just go to the sony service center then. Hopefully they'll be so nice to give a little extension of the warranty. Hahah.
Thank you for replying.
The solution is Getting Flashtool,installing ADB Drivers,Downloading stock Firmware and flashing.
But if you don't want to try,Taking it to SONY would be the solution.
If your warranty is over,then the service center guys charge a lot :crying:
Goodluck :good: And you could ask an experienced guy in your area to help you flash!
:good:
How is it that you have only a one-year varranty? The carrier varranty is usually one year only, that is true, but the manufacturer varranty, at least in Poland, is 2 years mandatory. And it's written in varranty papers included in the box
Double check before you pay
Take out your battery fir a while
Then try to install a proper kernel and flash a stock rom with flashtool
Sent from my Live With Walkman using xda premium
Graveir said:
How is it that you have only a one-year varranty? The carrier varranty is usually one year only, that is true, but the manufacturer varranty, at least in Poland, is 2 years mandatory. And it's written in varranty papers included in the box
Double check before you pay
Click to expand...
Click to collapse
Those are the advantages of being in the EU, which made it mandatory to have 2 yrs of warranty (1 by builder 1by re-seller i think), that doesn't work outside
I had the exact same thing happen to me. It happened a couple of weeks after I upgraded it to the official ICS. First I thought it was a hardware problem since my phone had fallen the previous day. I decided to try and do a software repair via PC companion which didn't help.
So, further convinced that it was a hardware problem, I brought it to the shop where I got the phone (it was still under warranty). They simply downgraded the software to GB. Problem solved.
Sorry for my bad English.
Last week, when i tried to check a Whatsapp message, my phone didn't start up. There was no display. Whenever i try to switch it on, it does not start, just vibrate. I tried to repair it by Sony Companion and Sony update software, and after a full process, it says it is updated/repaired, please restart. But still there was no display. Sony software is detecting it and it is charging.
I have also rooted my phone 6 months back. So i tried to re flash, But i am not able root it again because i had unchecked the USB debugging option a few months bk and i am not able to start as the phone is starting up. So i have just re flashed it.
I took this phone to a Sony Service centre; they kept it for more than one day.Then I got a call that I have to pay 80 PERCENT of the cost of this phone for the repair. Next day when i went to get my phone, they just said "its has motherboard problem". So i took it back as i am not able afford 80% cost.
That if my Sony software is able to detect and repair this phone then how can there be a motherboard problem.
Please help
-Ashish
ashish_bh87 said:
Sorry for my bad English.
Last week, when i tried to check a Whatsapp message, my phone didn't start up. There was no display. Whenever i try to switch it on, it does not start, just vibrate. I tried to repair it by Sony Companion and Sony update software, and after a full process, it says it is updated/repaired, please restart. But still there was no display. Sony software is detecting it and it is charging.
I have also rooted my phone 6 months back. So i tried to re flash, But i am not able root it again because i had unchecked the USB debugging option a few months bk and i am not able to start as the phone is starting up. So i have just re flashed it.
I took this phone to a Sony Service centre; they kept it for more than one day.Then I got a call that I have to pay 80 PERCENT of the cost of this phone for the repair. Next day when i went to get my phone, they just said "its has motherboard problem". So i took it back as i am not able afford 80% cost.
That if my Sony software is able to detect and repair this phone then how can there be a motherboard problem.
Please help
-Ashish
Click to expand...
Click to collapse
I think Your phone's motherboard is okay... Its display problem... Do u still receive calls & messages?
Sent from my Xperia ZR using Tapatalk
ashish_bh87 said:
Sorry for my bad English.
Last week, when i tried to check a Whatsapp message, my phone didn't start up. There was no display. Whenever i try to switch it on, it does not start, just vibrate. I tried to repair it by Sony Companion and Sony update software, and after a full process, it says it is updated/repaired, please restart. But still there was no display. Sony software is detecting it and it is charging.
I have also rooted my phone 6 months back. So i tried to re flash, But i am not able root it again because i had unchecked the USB debugging option a few months bk and i am not able to start as the phone is starting up. So i have just re flashed it.
I took this phone to a Sony Service centre; they kept it for more than one day.Then I got a call that I have to pay 80 PERCENT of the cost of this phone for the repair. Next day when i went to get my phone, they just said "its has motherboard problem". So i took it back as i am not able afford 80% cost.
That if my Sony software is able to detect and repair this phone then how can there be a motherboard problem.
Please help
-Ashish
Click to expand...
Click to collapse
Now Try this :
1 - Remove your battery
2 - Reinsert and then hold the (go back) button and insert the usb cable keeping it connected to your computer.
3 - check if the green light flashes
4 - if it is flashing, then you will be able to flash your stock rom and maybe if there is any problem with kernal or your rom then it will be solved automatically.
5 - so flash your stock ftf and kernal after disabling the final verification checkmark in the flashtool
6 - once over, your phone should start without any problems if there is no problem with your display
Give this a try once.... Hope this helps
Hit thanks if it helps
Hi,
My 2 week old Xperia Z2 has display problem. Suddenly display went black without any damage (falling of the phone or etc.).
I see only backlight and digitizer working but display is not showing anything. I knowt that digitizer is workin as I hear sound of clicking and vibration just like everything is working normaly. But it isn´t.
Is this a broken display-LCD? It looks like it is not connected with motherborad if this is possible.
Thank you.
kmatisic said:
Hi,
My 2 week old Xperia Z2 has display problem. Suddenly display went black without any damage (falling of the phone or etc.).
I see only backlight and digitizer working but display is not showing anything. I knowt that digitizer is workin as I hear sound of clicking and vibration just like everything is working normaly. But it isn´t.
Is this a broken display-LCD? It looks like it is not connected with motherborad if this is possible.
Thank you.
Click to expand...
Click to collapse
try force power off
power+vol up
after that try turning on the phone, if the screen works good, if it does it again, try repairing device via support zone in sony pc companion
if it does it after repair devicw contatct sony repair centre, if it doesnt work at all, contact sony repair centre
Envious_Data said:
try force power off
power+vol up
after that try turning on the phone, if the screen works good, if it does it again, try repairing device via support zone in sony pc companion
if it does it after repair devicw contatct sony repair centre, if it doesnt work at all, contact sony repair centre
Click to expand...
Click to collapse
Thx
I tried reset via power+vol up. Nothing. Device starts but withiut displaying anything.
Will try companion soon.
I belive this is a hardware problem. So I will have to take to repair center.
Strange for a new device...
kmatisic said:
Thx
I tried reset via power+vol up. Nothing. Device starts but withiut displaying anything.
Will try companion soon.
I belive this is a hardware problem. So I will have to take to repair center.
Strange for a new device...
Click to expand...
Click to collapse
its strange for a new device but rhw Z2 face majour manufacturing issues at release so sony ended up with alot of faulty devices in customer hands
the screen death issue has been a mix of firmware and hardware so its why i asked for you to hardreset
some games may also crash graphics driver but that can be fixed witha reset
Mine did that too when I first got it. I thought Wow brand new phone toast. But a couple of power+vol resets and it came back on and hasn't happened again.
might i ask what firmware was your device running when this happened?
both of you
@mr mystery
@kmatisic
Envious_Data said:
might i ask what firmware was your device running when this happened?
both of you
@mr mystery
@kmatisic
Click to expand...
Click to collapse
17.1.1.A.0.402 (t-mobile branded 6503 - croatia). No root...
17.1.2.A.0.314
kmatisic said:
17.1.1.A.0.402 (t-mobile branded 6503 - croatia). No root...
Click to expand...
Click to collapse
mr mystery said:
17.1.2.A.0.314
Click to expand...
Click to collapse
thanks!
i had the same issue but just hitting the power button a couple times fixed it :/
this is fairly odd and random it seems
i was on 402 firmware when it happened most though
I was out last night and suddenly my phone has no service. Get home try to restart, gets stuck in boot sequence. Trying all the resets I can finally boot the phone. Reset it, same problem. I doubt it's my service provider.
3rd time I've had a major problem with this phone in less than a year. It feels like I might have to RMA it again.
Any other suggestions before I do that? When I restart the phone it just gets stuck in the boot loop and I need to use volume up + power to turn it on fully.
I've never had so many problems with a phone. As much as I try to like this phone, it's an absolute turd. Can't wait for my free upgrade in November.
Hi! Did you try to repair software through Xperia PC Companion?
ekin_strops said:
Hi! Did you try to repair software through Xperia PC Companion?
Click to expand...
Click to collapse
yep. tried that, resetting thru the menu on the phone, taking the SIM in and out. absolutely nothing works.
guess its time for another RMA
adicity said:
yep. tried that, resetting thru the menu on the phone, taking the SIM in and out. absolutely nothing works.
guess its time for another RMA
Click to expand...
Click to collapse
If software repair didn't help, and reseting, it could be faulty MB. I'm sorry to hear that.
You should try safe mode after wiping the cache (power + volume up) and see if it works.
If in safe mode the function works, try uninstalling recently installed apps.