Sorry for my bad English.
Last week, when i tried to check a Whatsapp message, my phone didn't start up. There was no display. Whenever i try to switch it on, it does not start, just vibrate. I tried to repair it by Sony Companion and Sony update software, and after a full process, it says it is updated/repaired, please restart. But still there was no display. Sony software is detecting it and it is charging.
I have also rooted my phone 6 months back. So i tried to re flash, But i am not able root it again because i had unchecked the USB debugging option a few months bk and i am not able to start as the phone is starting up. So i have just re flashed it.
I took this phone to a Sony Service centre; they kept it for more than one day.Then I got a call that I have to pay 80 PERCENT of the cost of this phone for the repair. Next day when i went to get my phone, they just said "its has motherboard problem". So i took it back as i am not able afford 80% cost.
That if my Sony software is able to detect and repair this phone then how can there be a motherboard problem.
Please help
-Ashish
ashish_bh87 said:
Sorry for my bad English.
Last week, when i tried to check a Whatsapp message, my phone didn't start up. There was no display. Whenever i try to switch it on, it does not start, just vibrate. I tried to repair it by Sony Companion and Sony update software, and after a full process, it says it is updated/repaired, please restart. But still there was no display. Sony software is detecting it and it is charging.
I have also rooted my phone 6 months back. So i tried to re flash, But i am not able root it again because i had unchecked the USB debugging option a few months bk and i am not able to start as the phone is starting up. So i have just re flashed it.
I took this phone to a Sony Service centre; they kept it for more than one day.Then I got a call that I have to pay 80 PERCENT of the cost of this phone for the repair. Next day when i went to get my phone, they just said "its has motherboard problem". So i took it back as i am not able afford 80% cost.
That if my Sony software is able to detect and repair this phone then how can there be a motherboard problem.
Please help
-Ashish
Click to expand...
Click to collapse
I think Your phone's motherboard is okay... Its display problem... Do u still receive calls & messages?
Sent from my Xperia ZR using Tapatalk
ashish_bh87 said:
Sorry for my bad English.
Last week, when i tried to check a Whatsapp message, my phone didn't start up. There was no display. Whenever i try to switch it on, it does not start, just vibrate. I tried to repair it by Sony Companion and Sony update software, and after a full process, it says it is updated/repaired, please restart. But still there was no display. Sony software is detecting it and it is charging.
I have also rooted my phone 6 months back. So i tried to re flash, But i am not able root it again because i had unchecked the USB debugging option a few months bk and i am not able to start as the phone is starting up. So i have just re flashed it.
I took this phone to a Sony Service centre; they kept it for more than one day.Then I got a call that I have to pay 80 PERCENT of the cost of this phone for the repair. Next day when i went to get my phone, they just said "its has motherboard problem". So i took it back as i am not able afford 80% cost.
That if my Sony software is able to detect and repair this phone then how can there be a motherboard problem.
Please help
-Ashish
Click to expand...
Click to collapse
Now Try this :
1 - Remove your battery
2 - Reinsert and then hold the (go back) button and insert the usb cable keeping it connected to your computer.
3 - check if the green light flashes
4 - if it is flashing, then you will be able to flash your stock rom and maybe if there is any problem with kernal or your rom then it will be solved automatically.
5 - so flash your stock ftf and kernal after disabling the final verification checkmark in the flashtool
6 - once over, your phone should start without any problems if there is no problem with your display
Give this a try once.... Hope this helps
Hit thanks if it helps
Related
Hi everybody,
I got my Xperia S 3 days ago, updated to .73 the same day.Set up and installing everything apps games...
Today it suddendly switch off and i can't turn it on.I tried to Hard reset it vol up + power button but nothing happen!When i plug it on USB or wall charger the notification LED is fast blinking red(not like when the batteries are empty.I tried to connect it to the PC Companion, the only way to be connected for me is to push booth vol. buttons.The red Led disappear and it go to the next step but pc companion says to me that it must be updated whereas it is.I know that we can unscrew it to remove the batteries but i don't want to lose the warranty.Waiting for any tips.
Interesting...
What I would do as a next step, would be to update the phone, as the PC Companion suggested.
If nothing happened after that, I would return the phone to where I purchased it for refund or replacement.
dragunov said:
Interesting...
What I would do as a next step, would be to update the phone, as the PC Companion suggested.
If nothing happened after that, I would return the phone to where I purchased it for refund or replacement.
Click to expand...
Click to collapse
No it says to update Pc Companion not the phone that's very strange because i have the last version of it
hawker26 said:
No it says to update Pc Companion not the phone that's very strange because i have the last version of it
Click to expand...
Click to collapse
Did you try the repair function in PC Companion?
It will reflash the firmware.
augie7107 said:
Did you try the repair function in PC Companion?
It will reflash the firmware.
Click to expand...
Click to collapse
Yes in fact the phone isn't recognised by PC Companion even trying to put it in flash mode, i'm very disapointed!
I had this too!!
Hello,
I am sorry that you are facing this problem. I am not too sure if you are still experiencing the same. I just want to share what happened when I had the similar problem. It happened to me after I disconnected a call.When I had the similar problem, My device was not even charging. I just decided that may be I need to take my device to nearest service center. Strange, But it seems that this is not new to Sony mobiles.So I had to google it. I think its originally problem with the proximity sensor which does not goes off. Then, I tried pressing the power+volume up button together for 5-7 seconds and Boom, mobile just restarted. Now its working charm now.
If you wish you can give a try as well.
All the best!
checkers123 said:
Hello,
I am sorry that you are facing this problem... Then, I tried pressing the power+volume up button together for 5-7 seconds and Boom, mobile just restarted. Now its working charm now.
If you wish you can give a try as well.
All the best!
Click to expand...
Click to collapse
Yes already tried and doesn't worked for me.Today i go to the service center.We'll see!
Hi everybody,
My Xperia come back to life, the service center repair it for me.They say something brick the phone.They must unscre it to repair it.I don't know more.
Thanks guys.... i thought i got a brick...
About a week ago, maybe less, my xperia mini pro (gingerbread) notification led stopped working even when charging the phone. Thinking it was a software problem, I decided to factory reset it. It didn't solve the problem and I decided to just move on with my life since it isn't that important to me. With a then totally "empty" phone i updated it to ice cream sandwich just for the heck of it. Everything went fine until today.
When I wanted to unlock my phone to check if I had a text message, all it showed was a backlit screen with black on it. The back and menu button also lit up. When somebody called, the ringtone would ring but the screen stayed black. Took the battery out to turn it off and tried to turn it on again. Same thing happened, tried it few more times but nothing changed so I gave up. It didn't even display the sony logo when turning on.
A few hours later, when I try to start it again, it vibrates for a short time, then shows a backlit screen with black on it. Then it goes dark and after a few seconds lights up again. This goes on as an endless loop.
I have tried the SEUS tool. It told me my phone was updated but i tried to reinstall ice cream sandwich anyway, but it failed. And everytime the screen would lit up, the computer would make the sound when a usb is inserted; and when it would turn dark again, the sound when a usb is removed could be heard.
As I can't get into the recovery mode or any other mode I am at a loss on what I can try next.
At first I thought it might be the flex that was the problem but now I'm not so sure anymore.
The FUNNY part is that it happened today, TWO days after the 1 year warranty ended.
What options do I have?
Hope anyone can help me.
kittymeow said:
About a week ago, maybe less, my xperia mini pro (gingerbread) notification led stopped working even when charging the phone. Thinking it was a software problem, I decided to factory reset it. It didn't solve the problem and I decided to just move on with my life since it isn't that important to me. With a then totally "empty" phone i updated it to ice cream sandwich just for the heck of it. Everything went fine until today.
When I wanted to unlock my phone to check if I had a text message, all it showed was a backlit screen with black on it. The back and menu button also lit up. When somebody called, the ringtone would ring but the screen stayed black. Took the battery out to turn it off and tried to turn it on again. Same thing happened, tried it few more times but nothing changed so I gave up. It didn't even display the sony logo when turning on.
A few hours later, when I try to start it again, it vibrates for a short time, then shows a backlit screen with black on it. Then it goes dark and after a few seconds lights up again. This goes on as an endless loop.
I have tried the SEUS tool. It told me my phone was updated but i tried to reinstall ice cream sandwich anyway, but it failed. And everytime the screen would lit up, the computer would make the sound when a usb is inserted; and when it would turn dark again, the sound when a usb is removed could be heard.
As I can't get into the recovery mode or any other mode I am at a loss on what I can try next.
At first I thought it might be the flex that was the problem but now I'm not so sure anymore.
The FUNNY part is that it happened today, TWO days after the 1 year warranty ended.
What options do I have?
Hope anyone can help me.
Click to expand...
Click to collapse
Try flashing a stock Firmware using Flashtools(if you don´t know how look at Tutorials Section)
If it doesn´t help, then is a Hardware Problem
That's really hard that the warranty just ended. Maybe you could ask a local carrier if sony would be so nice to repair it under warranty because I think it is a hardware problem and if your bootloader is locked and you never rooted and tried some things, don't try to flash the stock rom first, better ask sony :good:
If they won't do it, flash stock gingerbread rom and try to boot it again. But as you tell it it's hardware related
mihahn said:
That's really hard that the warranty just ended. Maybe you could ask a local carrier if sony would be so nice to repair it under warranty because I think it is a hardware problem and if your bootloader is locked and you never rooted and tried some things, don't try to flash the stock rom first, better ask sony :good:
If they won't do it, flash stock gingerbread rom and try to boot it again. But as you tell it it's hardware related
Click to expand...
Click to collapse
I was hoping it isn't hardware related, but you're the 3rd person now who told me that it is. I never rooted or anything, so I'll just go to the sony service center then. Hopefully they'll be so nice to give a little extension of the warranty. Hahah.
Thank you for replying.
The solution is Getting Flashtool,installing ADB Drivers,Downloading stock Firmware and flashing.
But if you don't want to try,Taking it to SONY would be the solution.
If your warranty is over,then the service center guys charge a lot :crying:
Goodluck :good: And you could ask an experienced guy in your area to help you flash!
:good:
How is it that you have only a one-year varranty? The carrier varranty is usually one year only, that is true, but the manufacturer varranty, at least in Poland, is 2 years mandatory. And it's written in varranty papers included in the box
Double check before you pay
Take out your battery fir a while
Then try to install a proper kernel and flash a stock rom with flashtool
Sent from my Live With Walkman using xda premium
Graveir said:
How is it that you have only a one-year varranty? The carrier varranty is usually one year only, that is true, but the manufacturer varranty, at least in Poland, is 2 years mandatory. And it's written in varranty papers included in the box
Double check before you pay
Click to expand...
Click to collapse
Those are the advantages of being in the EU, which made it mandatory to have 2 yrs of warranty (1 by builder 1by re-seller i think), that doesn't work outside
I had the exact same thing happen to me. It happened a couple of weeks after I upgraded it to the official ICS. First I thought it was a hardware problem since my phone had fallen the previous day. I decided to try and do a software repair via PC companion which didn't help.
So, further convinced that it was a hardware problem, I brought it to the shop where I got the phone (it was still under warranty). They simply downgraded the software to GB. Problem solved.
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
silver1704 said:
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
Click to expand...
Click to collapse
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Envious_Data said:
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Click to expand...
Click to collapse
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
silver1704 said:
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
Click to expand...
Click to collapse
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Envious_Data said:
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Click to expand...
Click to collapse
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
silver1704 said:
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
Click to expand...
Click to collapse
Z2 suffered alot of manufacturing issues so it is posible a part on a well kept device can break, like my Z2 vibrator motor randomly stopped yet i never dropped it
I've got same problem..did you fixed it? Advice me plz..
Sent from my D6503 using XDA Free mobile app
my has phone automatically factory reset every thing even the SD card
how can I restore my SD card ?????
I am in need of expert help.
Last night I rebooted my Z2 and it starts normal up until the purple screen with the wave pattern and then it just stays on that screen and wont boot further.
I have not unlocked or flashed any new firmware it's the stock Android 4.4.4 pushed by Sony. I tried an hard reset but still the same, I even let the phone run this screen until the battery was empty but still every boot it sticks at the same screen.
Only way to shut the phone down once this screen appears is power button and volume up. Any ideas how to get it to boot again? Phone is only 3-4 month old to. Maybe get hold of the original firmware from Sony?
Any help greatly appreciated.
Optikn3rv said:
I am in need of expert help.
Last night I rebooted my Z2 and it starts normal up until the purple screen with the wave pattern and then it just stays on that screen and wont boot further.
I have not unlocked or flashed any new firmware it's the stock Android 4.4.4 pushed by Sony. I tried an hard reset but still the same, I even let the phone run this screen until the battery was empty but still every boot it sticks at the same screen.
Only way to shut the phone down once this screen appears is power button and volume up. Any ideas how to get it to boot again? Phone is only 3-4 month old to. Maybe get hold of the original firmware from Sony?
Any help greatly appreciated.
Click to expand...
Click to collapse
this sounds like a hardware issue, try repairing via sony PC companion and if this still fails then contact sony repair centre as this is a fault with the devices hardware casued not by the user.
Envious_Data said:
this sounds like a hardware issue, try repairing via sony PC companion and if this still fails then contact sony repair centre as this is a fault with the devices hardware casued not by the user.
Click to expand...
Click to collapse
tried the PC companion but it needs me to start the phone up and enter my simcard nr ;-( it happened after a app hung lastnight and I couldn't close the screen down so i uninstalled it and rebooted and ended up with this.
Optikn3rv said:
tried the PC companion but it needs me to start the phone up and enter my simcard nr ;-( it happened after a app hung last night and I couldn't close the screen down so i uninstalled it and rebooted and ended up with this.
Click to expand...
Click to collapse
According to Sony it sounds like a software issue and I should use PC Companion.
Will have to RMA it and wait 3 weeks for it to be returned. Weird never had issues with my Galaxy S3 even & CM11, 4 month old vanilla Z2 bugged out on me ;-(
Optikn3rv said:
According to Sony it sounds like a software issue and I should use PC Companion.
Will have to RMA it and wait 3 weeks for it to be returned. Weird never had issues with my Galaxy S3 even & CM11, 4 month old vanilla Z2 bugged out on me ;-(
Click to expand...
Click to collapse
Seeing how this most likely a software issue you could have easily recovered it using this it doesn't void warranty so you could have saved 3 weeks and the hassle of RMA it back to sony.
hello there, my beloved Zultra has gone mad. Two weeks ago it started intermittent charging: sometimes the light would go on and sometimes off. It would also get the battery drained EVEN when the device was off! i tried various solutions including upgrading to Lollipop from Kitkat, but nothing helps. The device will sometimes charge and sometimes not. Worst, when it is off - the screen will come on (showing "Sony Xperia") and off every couple of minutes. When it is connected via the USB the charging indicator will be on and off all the time. I tried using stock and alternative chargers and cables, i have tried hard reset and repair. What is wrong with it and what can be done? thank you!
......eeh uhm ..I think you might be best if you had your device sent to repair shop or have it exchanged for a new one.
If you can get it to start in flashmode you might be able to flash a stock ftf rom file. But only if you can get your device to STAY ON!
If it reboots or does any dumb thing during the transaction your device perhaps will be hardbricked.
No warranty...
SÜPERUSER said:
......eeh uhm ..I think you might be best if you had your device sent to repair shop or have it exchanged for a new one.
If you can get it to start in flashmode you might be able to flash a stock ftf rom file. But only if you can get your device to STAY ON!
If it reboots or does any dumb thing during the transaction your device perhaps will be hardbricked.
Click to expand...
Click to collapse
Thanks, but I have no warranty. Was able to charge it a bit and to try and "repair" it through the PC companion. Does not help. The screen still goes on while the device is OFF! if I can just get a proper diagnosis, i will then have more information before handing it to some cellphone lab that will try to mess with it...
thanks though...