About a week ago, maybe less, my xperia mini pro (gingerbread) notification led stopped working even when charging the phone. Thinking it was a software problem, I decided to factory reset it. It didn't solve the problem and I decided to just move on with my life since it isn't that important to me. With a then totally "empty" phone i updated it to ice cream sandwich just for the heck of it. Everything went fine until today.
When I wanted to unlock my phone to check if I had a text message, all it showed was a backlit screen with black on it. The back and menu button also lit up. When somebody called, the ringtone would ring but the screen stayed black. Took the battery out to turn it off and tried to turn it on again. Same thing happened, tried it few more times but nothing changed so I gave up. It didn't even display the sony logo when turning on.
A few hours later, when I try to start it again, it vibrates for a short time, then shows a backlit screen with black on it. Then it goes dark and after a few seconds lights up again. This goes on as an endless loop.
I have tried the SEUS tool. It told me my phone was updated but i tried to reinstall ice cream sandwich anyway, but it failed. And everytime the screen would lit up, the computer would make the sound when a usb is inserted; and when it would turn dark again, the sound when a usb is removed could be heard.
As I can't get into the recovery mode or any other mode I am at a loss on what I can try next.
At first I thought it might be the flex that was the problem but now I'm not so sure anymore.
The FUNNY part is that it happened today, TWO days after the 1 year warranty ended.
What options do I have?
Hope anyone can help me.
kittymeow said:
About a week ago, maybe less, my xperia mini pro (gingerbread) notification led stopped working even when charging the phone. Thinking it was a software problem, I decided to factory reset it. It didn't solve the problem and I decided to just move on with my life since it isn't that important to me. With a then totally "empty" phone i updated it to ice cream sandwich just for the heck of it. Everything went fine until today.
When I wanted to unlock my phone to check if I had a text message, all it showed was a backlit screen with black on it. The back and menu button also lit up. When somebody called, the ringtone would ring but the screen stayed black. Took the battery out to turn it off and tried to turn it on again. Same thing happened, tried it few more times but nothing changed so I gave up. It didn't even display the sony logo when turning on.
A few hours later, when I try to start it again, it vibrates for a short time, then shows a backlit screen with black on it. Then it goes dark and after a few seconds lights up again. This goes on as an endless loop.
I have tried the SEUS tool. It told me my phone was updated but i tried to reinstall ice cream sandwich anyway, but it failed. And everytime the screen would lit up, the computer would make the sound when a usb is inserted; and when it would turn dark again, the sound when a usb is removed could be heard.
As I can't get into the recovery mode or any other mode I am at a loss on what I can try next.
At first I thought it might be the flex that was the problem but now I'm not so sure anymore.
The FUNNY part is that it happened today, TWO days after the 1 year warranty ended.
What options do I have?
Hope anyone can help me.
Click to expand...
Click to collapse
Try flashing a stock Firmware using Flashtools(if you don´t know how look at Tutorials Section)
If it doesn´t help, then is a Hardware Problem
That's really hard that the warranty just ended. Maybe you could ask a local carrier if sony would be so nice to repair it under warranty because I think it is a hardware problem and if your bootloader is locked and you never rooted and tried some things, don't try to flash the stock rom first, better ask sony :good:
If they won't do it, flash stock gingerbread rom and try to boot it again. But as you tell it it's hardware related
mihahn said:
That's really hard that the warranty just ended. Maybe you could ask a local carrier if sony would be so nice to repair it under warranty because I think it is a hardware problem and if your bootloader is locked and you never rooted and tried some things, don't try to flash the stock rom first, better ask sony :good:
If they won't do it, flash stock gingerbread rom and try to boot it again. But as you tell it it's hardware related
Click to expand...
Click to collapse
I was hoping it isn't hardware related, but you're the 3rd person now who told me that it is. I never rooted or anything, so I'll just go to the sony service center then. Hopefully they'll be so nice to give a little extension of the warranty. Hahah.
Thank you for replying.
The solution is Getting Flashtool,installing ADB Drivers,Downloading stock Firmware and flashing.
But if you don't want to try,Taking it to SONY would be the solution.
If your warranty is over,then the service center guys charge a lot :crying:
Goodluck :good: And you could ask an experienced guy in your area to help you flash!
:good:
How is it that you have only a one-year varranty? The carrier varranty is usually one year only, that is true, but the manufacturer varranty, at least in Poland, is 2 years mandatory. And it's written in varranty papers included in the box
Double check before you pay
Take out your battery fir a while
Then try to install a proper kernel and flash a stock rom with flashtool
Sent from my Live With Walkman using xda premium
Graveir said:
How is it that you have only a one-year varranty? The carrier varranty is usually one year only, that is true, but the manufacturer varranty, at least in Poland, is 2 years mandatory. And it's written in varranty papers included in the box
Double check before you pay
Click to expand...
Click to collapse
Those are the advantages of being in the EU, which made it mandatory to have 2 yrs of warranty (1 by builder 1by re-seller i think), that doesn't work outside
I had the exact same thing happen to me. It happened a couple of weeks after I upgraded it to the official ICS. First I thought it was a hardware problem since my phone had fallen the previous day. I decided to try and do a software repair via PC companion which didn't help.
So, further convinced that it was a hardware problem, I brought it to the shop where I got the phone (it was still under warranty). They simply downgraded the software to GB. Problem solved.
Related
I was lying down on the ground and my phone just slipped from my hand and fell on the floor.. although it was hardly any height, just chest high. After a few minutes I checked my phone and there was no network, neither was the sound working.
I've tried re-flashing firmwares.. Villian, then KPE.. no use. If you try to play music, it'll show it is playing, however you can't hear anything, neither from the speakers nor from the earphones.
It shows me an airplane icon on the status bar, however the Flight Mode isn't ticked, and even if I try to tick it, it tries to enable for a while but returns back to unticked state.
Any solutions? Apart from approaching the service center
nish7x said:
I was lying down on the ground and my phone just slipped from my hand and fell on the floor.. although it was hardly any height, just chest high. After a few minutes I checked my phone and there was no network, neither was the sound working.
I've tried re-flashing firmwares.. Villian, then KPE.. no use. If you try to play music, it'll show it is playing, however you can't hear anything, neither from the speakers nor from the earphones.
It shows me an airplane icon on the status bar, however the Flight Mode isn't ticked, and even if I try to tick it, it tries to enable for a while but returns back to unticked state.
Any solutions? Apart from approaching the service center
Click to expand...
Click to collapse
Try to pull out your SIM(before you must shut down your phone) and but it back then. Restart your phone. Maybe you can solve the AIRPLANE mode, but for NO sound, I dont know. Maybe you damaged something in HARDWARE(hope you dont damaged). Try to shut down your phone, like 10-15 min.(pull out your battery too) and then try again. Fingers crossed that it works!
CHEERS!
Nope, I tried everything with the SIM. Even inserted another working SIM to check, doesn't work. Shows 0 signal in the mobile network status in About.
But now that isn't my concern. I want to flash back to Froyo so I can take it to the service center for warranty. And this is where I'm ending up with a lot of bad luck
I tried flashing all these firmwares:
Asian:
S5830DDKC1
S5830ZSKA6
S5830ZTKB2
Europeon:
S5830XXKA6
S5830XXJLC
S5830XXKPE
Except the KPE, which is Gingerbread, none of the Froyo ones seem to work. They pass the Odin installation, however after the reboot, it gets stuck at the Galaxy Ace logo. Seriously.. what's the problem I can't get it. I've tried all those Froyo FULL package ROMs that I saw people suggesting. Why does it get stuck at the boot? I can't return my phone to warranty with Gingerbread, as KC1 is the official in India yet.
nish7x said:
Nope, I tried everything with the SIM. Even inserted another working SIM to check, doesn't work. Shows 0 signal in the mobile network status in About.
But now that isn't my concern. I want to flash back to Froyo so I can take it to the service center for warranty. And this is where I'm ending up with a lot of bad luck
I tried flashing all these firmwares:
Asian:
S5830DDKC1
S5830ZSKA6
S5830ZTKB2
Europeon:
S5830XXKA6
S5830XXJLC
S5830XXKPE
Except the KPE, which is Gingerbread, none of the Froyo ones seem to work. They pass the Odin installation, however after the reboot, it gets stuck at the Galaxy Ace logo. Seriously.. what's the problem I can't get it. I've tried all those Froyo FULL package ROMs that I saw people suggesting. Why does it get stuck at the boot? I can't return my phone to warranty with Gingerbread, as KC1 is the official in India yet.
Click to expand...
Click to collapse
Sorry for you, but keep trying. Still maybe some is GOOD to go! Like: S5830ZCKA7
and
S5830DXKC1
And if you try other ones then ASIAN, try them when you probably buy your phone(look when they come to your store[if they come in FEBRUARY then try January FIRMWARE. Hope you get my point]).
Dont know what to do else, just keep trying and let HOPE you get it work(of course, if you drop dont BREAK something in HARDWARE).
CHEERS!
Yeah, thanks at least for the moral support I've lost my head flashing dozens of times throughout the day yesterday, almost feel like some official flashing guy at the company but at least they get paid for doing it.
I think if nothing works, I will just give the service center the boot screen stuck Froyo ROMs, at least it might be better than giving them a working Gingerbread ROM.
nish7x said:
Yeah, thanks at least for the moral support I've lost my head flashing dozens of times throughout the day yesterday, almost feel like some official flashing guy at the company but at least they get paid for doing it.
I think if nothing works, I will just give the service center the boot screen stuck Froyo ROMs, at least it might be better than giving them a working Gingerbread ROM.
Click to expand...
Click to collapse
Ok! Let to us know, how it ended finally. Maybe we can learn something from it. THX in advance!
CHEERS!
casiocas said:
Ok! Let to us know, how it ended finally. Maybe we can learn something from it. THX in advance!
CHEERS!
Click to expand...
Click to collapse
It finally ended like this.. I gave my phone to the service center on 23rd June, and getting it back today on 4th July. ****ty service people. Kept giving excuse they're trying to update my phone to some 'new version' as they called it, but aren't able to. Finally they could on the 10th day and got my phone back. And the 'new version' was nothing other than DDKC1 But oh well, the network and sound is fixed.
Hi,
I bought a mini pro sk17i a week back. I updated the phone via pc companion to 2.3.4 (4.0.2.A.0.58). The phone was working fine, but after 2 days it started to reboot itself after a call. after 5 continuous reboot i reset the phone (erased all data), then it worked fine for 2 days. Today while i was shopping i made a call, then it started to reboot. One of the things i noticed was from that point any number i dialed was not showing in the call logs. i couldnt reset the data as i was busy shopping and kept the phone in ma pocket. Later i find the phone is switched off mode. I tried pressing power button but nothing happens. Took the battery out and re inserted the battery. did a reset and it started to work fine. When i took the battery out it was a lil hot (warm) and the phone was also warm (battery area).
Here are my questions;
1.Why did this happen.
2. The phone was a lil hot when i removed the battery, can any part inside the phone be damaged if it goes hot.
3. Is this because of hardware problem/Software problem.
(I did a full reflash using flashtool and the latest firmware, till now its working fine.. dunno if this will happen again)
seems like firmware problem to me.
take the phone to service center if haplens again.
but I guess its fixed now, tho I dont know the reason, might be something happened by updating
It happened again. I flashed back to 4.0.2.A.0.42. What could be the problem.
coolbuy said:
It happened again. I flashed back to 4.0.2.A.0.42. What could be the problem.
Click to expand...
Click to collapse
This might be due to any software you installing after flashing...
Try to remember what you do after flashing and uninstall that software
Else get global copy of .58 update and flash that .ftf packageby using flashtool...
coolbuy said:
Hi,
I bought a mini pro sk17i a week back. I updated the phone via pc companion to 2.3.4 (4.0.2.A.0.58). The phone was working fine, but after 2 days it started to reboot itself after a call. after 5 continuous reboot i reset the phone (erased all data), then it worked fine for 2 days. Today while i was shopping i made a call, then it started to reboot. One of the things i noticed was from that point any number i dialed was not showing in the call logs. i couldnt reset the data as i was busy shopping and kept the phone in ma pocket. Later i find the phone is switched off mode. I tried pressing power button but nothing happens. Took the battery out and re inserted the battery. did a reset and it started to work fine. When i took the battery out it was a lil hot (warm) and the phone was also warm (battery area).
Here are my questions;
1.Why did this happen.
2. The phone was a lil hot when i removed the battery, can any part inside the phone be damaged if it goes hot.
3. Is this because of hardware problem/Software problem.
(I did a full reflash using flashtool and the latest firmware, till now its working fine.. dunno if this will happen again)
Click to expand...
Click to collapse
how do u solved it? i have the same problem. oh man. this problem make me sick
bobo180590 said:
how do u solved it? i have the same problem. oh man. this problem make me sick
Click to expand...
Click to collapse
i allready experience boot loops last week ago..
many method i try to fix it.. the best way is im using wotanserver to reflash the original firmware..
i also try using seus and flashtools but totally doesn't work..
so the best way is try use wotanserver..
Have you had this issue since flashing back to .42?
We will roll out a new software starting next week (.6x) mainly meant to improve the memory management to avoid reboots. Might be exactly what you need.
The roll out will start 12W02 but all phones won't get it at the same time so I cannot say for sure when your phone will get it.
Please post again and let me know when you got this so I know if it helped or not.
-Markus
Sony Ericsson Answers Team
I have exactly the same problem
Markus-SEAnswers said:
Have you had this issue since flashing back to .42?
We will roll out a new software starting next week (.6x) mainly meant to improve the memory management to avoid reboots. Might be exactly what you need.
The roll out will start 12W02 but all phones won't get it at the same time so I cannot say for sure when your phone will get it.
Please post again and let me know when you got this so I know if it helped or not.
-Markus
Sony Ericsson Answers Team
Click to expand...
Click to collapse
Hi Markus, Thanks for the response. As soon as i bought the phone i updated the firmware using pc companion. The flashing part went fine and the phone was working fine for 3 days, then it started reboots and turnoffs. I reinstalled the firmware and the same happened again. Then i observed this repeatedly happens when i finish call or lock the phone once it happens. i Also noticed the last called persons info is not stored in call log. But if u plug it for charging then the phone is fine. I rolled back to the previous .42 version. It was working fine for 4 days, yesterday after an hour of music playback (battery was around 44% or below) this happened again. i turned off the phone once it started restarting itself . then turned it on and cleaned the call logs. From that point its working fine without any shutdowns/restarts. Please help, i'm pretty sure that this is not a hardware issue. if the phone can run fine for 3 days without any probs..
andymac2k8 said:
I have exactly the same problem
Click to expand...
Click to collapse
me too when i use GPS or Wlan (.42 and .58 Firmware).
Thanks for the info.
I suggest you wait for the new update (.6x) which should hopefully be available for your phone very soon. If this won't fix the problem you have or if you don't feel like waiting for it (I cannot give an exact date when you will get it) you should contact a service center and have them examine the phone and do whatever necessary to get it working properly.
Repair routines varies a lot depending on market and local laws so you should give the local support a call and ask for some info about this if you choose to go with the service option.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
-Markus
Oops, double post.
Dear All,
My xperia mini pro sk17i condition now:
- broken lcd because dropped, all normal functionally until a weeks ago (until blank screen coming).
- was rooting
- was unlock bootloader
in a week ago, suddenly restart and cannot startup with blank screen and logo sony erricsson disappear just vibrate (in gingerbread)
till now, i already have doing flash it to many stock rom and custom rom i have it with flashtool. in fastboot too, flashing kernel with stock kernel. i really need the suggestion about what's happening on my phone, problem in software or hardware, or this cause my broken lcd for that blank.
thank for the attention to read my problem. i'm very gratefull and waiting the suggestion what should i do with this phone.
I think Services center is the best , go their and they will repair your phone
if not , by new one
Re:
Mohamed Hashem said:
I think Services center is the best , go their and they will repair your phone
if not , by new one
Click to expand...
Click to collapse
thank you very much for your suggestion, that's last solution for my problem. i hope any others trick that i can doing again for my case.
because this phone is very important to me.
galieh said:
thank you very much for your suggestion, that's last solution for my problem. i hope any others trick that i can doing again for my case.
because this phone is very important to me.
Click to expand...
Click to collapse
man i'm sorry , but you have bricked Screen !
Hi
What do you want to do?
If your screen is broken, you could "do" something via ADB, but not so much.
PERHAPS you could delete your lockscreen (you can do, search), make the device boot wisthout sim cadr (=no pin), install (adb install) something like airdroid or similar (i do not know such apps), launch it (inside ADB with "am" + something) and hope you can "use" your phone via PC.
Ok looks more like SCI-FI!
galieh said:
Dear All,
My xperia mini pro sk17i condition now:
- broken lcd because dropped, all normal functionally until a weeks ago (until blank screen coming).
- was rooting
- was unlock bootloader
in a week ago, suddenly restart and cannot startup with blank screen and logo sony erricsson disappear just vibrate (in gingerbread)
till now, i already have doing flash it to many stock rom and custom rom i have it with flashtool. in fastboot too, flashing kernel with stock kernel. i really need the suggestion about what's happening on my phone, problem in software or hardware, or this cause my broken lcd for that blank.
thank for the attention to read my problem. i'm very gratefull and waiting the suggestion what should i do with this phone.
Click to expand...
Click to collapse
u really are in trouble
as from ur description I think u have dameged ur hw mainly lcd
nothing can be done without taking to cus. care.
as u were unlocked they will charge u.
try this
galieh said:
Dear All,
My xperia mini pro sk17i condition now:
- broken lcd because dropped, all normal functionally until a weeks ago (until blank screen coming).
- was rooting
- was unlock bootloader
in a week ago, suddenly restart and cannot startup with blank screen and logo sony erricsson disappear just vibrate (in gingerbread)
till now, i already have doing flash it to many stock rom and custom rom i have it with flashtool. in fastboot too, flashing kernel with stock kernel. i really need the suggestion about what's happening on my phone, problem in software or hardware, or this cause my broken lcd for that blank.
thank for the attention to read my problem. i'm very gratefull and waiting the suggestion what should i do with this phone.
Click to expand...
Click to collapse
My friend has a Mini Pro with broken lcd , he broke it 6 months back but he still manages to use till now with out any problem....
try flashing custom kernel and a new ROM , If that doesnt help.... u have to go to customer care..
Re:all
thanks all, but i'm sure that lcd is fine (maybe), because, before that (suddenly restart) my phone is allready fine with all function normally (although my lcd is broken but touch function is normal). until restart happen, my phone was not start up again. in lcd i see blank, no logo and anything. just vibrate 2 times. in that condition i think, i can make a call for test but the warning from sim operator said that my phone was turn off.
What do you want to do?
If your screen is broken, you could "do" something via ADB, but not so much.
PERHAPS you could delete your lockscreen (you can do, search), make the device boot wisthout sim cadr (=no pin), install (adb install) something like airdroid or similar (i do not know such apps), launch it (inside ADB with "am" + something) and hope you can "use" your phone via PC.
Ok looks more like SCI-FI!
Click to expand...
Click to collapse
for Publiuss, i hope you can give me tutorial how to controllling my phone via pc in condition my phone like now.
maybe use the usb cable to know that my phone (until flashing rom or kernel) was working or not, and if i can getting that, means, my phone trouble in lcd.
i will keep out for cust care if i can solving my trouble by self, because maybe if i have to go cust care they will charge me cost not much different with new buying this phone.
galieh said:
Dear All,
My xperia mini pro sk17i condition nowne.
Click to expand...
Click to collapse
Well Man i say is not software problem. If you flash stock firms, custom roms and kernels you manipulate all the system if the phone dont turn on is a ardware problem. Search a tuto how to open you phone and see if dont have nothing wrong. The conection screen "flex".you see all ok buy a new screen on eBay. Try. After all that phone is very important for you.
Press thnks if I helped to your mind.
Sent from my SK17i using xda premium
actually i had the exact same (or similar) problem after 6 months of ownership.
1) broken screen, dropped phone several times, everything still works no trouble
2) random restarts
3) boot problems, restarts got more frequent
4) can no longer boot, only a lit black screen, no SE logo
Does that sound familiar?
I understand it could be a HW problem but the only thing I can think of is the digitaliser/screen. Try to replace that and see far you get, you can find a replacement cheap from ebay (they come free with tools) and also disassembly guides are on ifixit
please post your results!!
Mini Pro screen is really vulnerable, so even a little defect can cause further issues.
I had a Mini Pro which its screen cracked when I dropped it, it was fully functionable for weeks then one Friday touchscreen didn't response anymore.
I visited a technician and paid about 4,000 Philippine pesos to get it fixed.
Second defect happened after I came back to Korea, when I dropped it toward the wooden frame of my bed.
At first the screen had several purple horizontal lines, then soon it completely blacked out.
It still exists inside my drawer, and since I loved its keypad, I recently ordered $20 screen set in Aliexpress.
I have a question: Did you fix your device after writing this thread? Was the problem related only with the screen?
I am in need of expert help.
Last night I rebooted my Z2 and it starts normal up until the purple screen with the wave pattern and then it just stays on that screen and wont boot further.
I have not unlocked or flashed any new firmware it's the stock Android 4.4.4 pushed by Sony. I tried an hard reset but still the same, I even let the phone run this screen until the battery was empty but still every boot it sticks at the same screen.
Only way to shut the phone down once this screen appears is power button and volume up. Any ideas how to get it to boot again? Phone is only 3-4 month old to. Maybe get hold of the original firmware from Sony?
Any help greatly appreciated.
Optikn3rv said:
I am in need of expert help.
Last night I rebooted my Z2 and it starts normal up until the purple screen with the wave pattern and then it just stays on that screen and wont boot further.
I have not unlocked or flashed any new firmware it's the stock Android 4.4.4 pushed by Sony. I tried an hard reset but still the same, I even let the phone run this screen until the battery was empty but still every boot it sticks at the same screen.
Only way to shut the phone down once this screen appears is power button and volume up. Any ideas how to get it to boot again? Phone is only 3-4 month old to. Maybe get hold of the original firmware from Sony?
Any help greatly appreciated.
Click to expand...
Click to collapse
this sounds like a hardware issue, try repairing via sony PC companion and if this still fails then contact sony repair centre as this is a fault with the devices hardware casued not by the user.
Envious_Data said:
this sounds like a hardware issue, try repairing via sony PC companion and if this still fails then contact sony repair centre as this is a fault with the devices hardware casued not by the user.
Click to expand...
Click to collapse
tried the PC companion but it needs me to start the phone up and enter my simcard nr ;-( it happened after a app hung lastnight and I couldn't close the screen down so i uninstalled it and rebooted and ended up with this.
Optikn3rv said:
tried the PC companion but it needs me to start the phone up and enter my simcard nr ;-( it happened after a app hung last night and I couldn't close the screen down so i uninstalled it and rebooted and ended up with this.
Click to expand...
Click to collapse
According to Sony it sounds like a software issue and I should use PC Companion.
Will have to RMA it and wait 3 weeks for it to be returned. Weird never had issues with my Galaxy S3 even & CM11, 4 month old vanilla Z2 bugged out on me ;-(
Optikn3rv said:
According to Sony it sounds like a software issue and I should use PC Companion.
Will have to RMA it and wait 3 weeks for it to be returned. Weird never had issues with my Galaxy S3 even & CM11, 4 month old vanilla Z2 bugged out on me ;-(
Click to expand...
Click to collapse
Seeing how this most likely a software issue you could have easily recovered it using this it doesn't void warranty so you could have saved 3 weeks and the hassle of RMA it back to sony.
Hey all,
My gf has an M4 Aqua.
She has never done anything with it.
No root, no custom roms etc.
Suddenly today phone shut down, Sony logo appeared, blue booting waves and then just pure blue screen.
She did the Software Recovery via Xperia Companion.
It booted normally, she set up everything (although she said it was running very slowly) and while she was just in the home screen it shut down again and did the same thing.
She clicked the red reset button and it booted fine.
Edit: Shut down and blue screen again.
Edit2: After Software Recovery she is on 6.0.1 now.
Edit3: Even when idle it gives the blue screen after some time.
Any ideas why that is happening, how to fix it permanently?
I've seen posts but people said the Software Recovery helped them which is sadly not working for us.
We just need to wait till next month so she can give this one for proper service check.
Is this a hardware issue? I've never encountered a pure blue screen on Sony before.
Cheers, thanks for any help.
Hello friend, i have an xperia m4 aqua dual, same problem than yours, already used xperia conpanion 3 times trying to solve the problem, the cellphone works like a charm for 10min and the problem gets back again, blue screen if i launch some app like facebook and running slooooow, i have read that this is a hardware failure, but don't know what is the ic failure.
Edit: Now i found the problem, the xperia has 2 module of 1gb of ram on the motherboard, when the phone boots (congrats no blue screen) you can go and see how much RAM it haves, it will just show 883mb of total RAM. so... 1 module of RAM is dead.
Edit²: Saw on the xperia forum that sony is pushing an new update on xperia companion, solved the problem of ram and blue screen for some people, i will give i try later today, can be just a software problem.
d3vileyes said:
Hello friend, i have an xperia m4 aqua dual, same problem than yours, already used xperia conpanion 3 times trying to solve the problem, the cellphone works like a charm for 10min and the problem gets back again, blue screen if i launch some app like facebook and running slooooow, i have read that this is a hardware failure, but don't know what is the ic failure.
Edit: Now i found the problem, the xperia has 2 module of 1gb of ram on the motherboard, when the phone boots (congrats no blue screen) you can go and see how much RAM it haves, it will just show 883mb of total RAM. so... 1 module of RAM is dead.
Edit²: Saw on the xperia forum that sony is pushing an new update on xperia companion, solved the problem of ram and blue screen for some people, i will give i try later today, can be just a software problem.
Click to expand...
Click to collapse
Hey mate, thanks for the reply!
Will check RAM and try the Xperia Companion again. Gonna update soonish with the results.
It happens alike, ram, blue screen, and in my case at first had problems with the network signal (it was for a while), and the camera (worked sometimes in or out an error log . So YouTube I found this:
Apparently there is a problem with this smartphone after a period of use, and seeking information on the internet apparently called blue screen of death, and happened to the iPhone 5 and even g3 lg, but in this smartphone presents with different symptoms. Unfortunately in my case it is out of warranty two months ago
By the way the new version of PC Companion commenting here will not let me install it, I get a kernel32.dll error in Windows, but the previous version if you install without problems, someone knows what is due?
lynksus said:
It happens alike, ram, blue screen, and in my case at first had problems with the network signal (it was for a while), and the camera (worked sometimes in or out an error log . So YouTube I found this:
Apparently there is a problem with this smartphone after a period of use, and seeking information on the internet apparently called blue screen of death, and happened to the iPhone 5 and even g3 lg, but in this smartphone presents with different symptoms. Unfortunately in my case it is out of warranty two months ago
By the way the new version of PC Companion commenting here will not let me install it, I get a kernel32.dll error in Windows, but the previous version if you install without problems, someone knows what is due?
Click to expand...
Click to collapse
Thanks for the vid. Good to know it's kind of popular. My gf gives it to service today so we won't check ram etc. But ye this is a bit of a ****ty phone.
These memory problems, speaker broke now this.
I hope they gonna give her a new one.
Also check a statutory warranty (i think that's how it's called) in your country.
Here in Poland apart from the producers warranty we have a warranty from the seller. (its a law)
If seller sells us a product that breaks (no matter if it's producer fault) they need to repair it or exchange for a working one.
This warranty is valid for 2 years.
i updated my xperia m4 , the problem got worse, can't pass the blue screen now, just a constant boot loop of blue screen, i never want a xperia again --'
Ephixi4 said:
Hey all,
My gf has an M4 Aqua.
She has never done anything with it.
No root, no custom roms etc.
Suddenly today phone shut down, Sony logo appeared, blue booting waves and then just pure blue screen.
She did the Software Recovery via Xperia Companion.
It booted normally, she set up everything (although she said it was running very slowly) and while she was just in the home screen it shut down again and did the same thing.
She clicked the red reset button and it booted fine.
Edit: Shut down and blue screen again.
Edit2: After Software Recovery she is on 6.0.1 now.
Edit3: Even when idle it gives the blue screen after some time.
Any ideas why that is happening, how to fix it permanently?
I've seen posts but people said the Software Recovery helped them which is sadly not working for us.
We just need to wait till next month so she can give this one for proper service check.
Is this a hardware issue? I've never encountered a pure blue screen on Sony before.
Cheers, thanks for any help.
Click to expand...
Click to collapse
Try repairing your software using Sony pc companion.. Since your phone is not rooted,this may work..
saitejadsst said:
Try repairing your software using Sony pc companion.. Since your phone is not rooted,this may work..
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Click to collapse
We did it with Xperia Companion which is the same **** as far as I know.
The phone is sent to service, she'll probably get a new one.
Thanks for the tip though!
Had the same blue screen after installing a incompatible xposed module. But i had not that ram problem. It sometimes booted and sometimes reboot at bluescreen. Re-flashed firmware using newest Flashtool (include "wipe Sin, wipe Misc TA") blue screen was gone.
jtg01 said:
Had the same blue screen after installing a incompatible xposed module. But i had not that ram problem. It sometimes booted and sometimes reboot at bluescreen. Re-flashed firmware using newest Flashtool (include "wipe Sin, wipe Misc TA") blue screen was gone.
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Click to collapse
misc TA any? Where for example?
Hey all, i had same problem with my M4 before, blue screen, ram just read 883 mb, suddently restart, n very difficult to turning on.
I get problem after upgrade to marshmallow. I have been tried to reset, flash software, and downgrade, but my M4 still problem.
But now the problem has been solved.
Root cause of problem on my device is bad emmc connection.
I found it when i tried to hit my m4 caused felt angry, but my device be normal.
So i tried resolder the emmc n test.
I don't know what the related problem bad hardware connection with upgrade software, but that's actual root cause the problem on my M4.
Currently i use the last update of android 6 on my M4.
I hope my experience can help you to finish this problem.
explain please
Hey can you explain how you did it? any video or something?
angga triawan said:
Hey all, i had same problem with my M4 before, blue screen, ram just read 883 mb, suddently restart, n very difficult to turning on.
I get problem after upgrade to marshmallow. I have been tried to reset, flash software, and downgrade, but my M4 still problem.
But now the problem has been solved.
Root cause of problem on my device is bad emmc connection.
I found it when i tried to hit my m4 caused felt angry, but my device be normal.
So i tried resolder the emmc n test.
I don't know what the related problem bad hardware connection with upgrade software, but that's actual root cause the problem on my M4.
Currently i use the last update of android 6 on my M4.
I hope my experience can help you to finish this problem.
Click to expand...
Click to collapse