Hi everyone noob here loved the video
my tf201 was at 100% battery in the morning around 16:00 i took it out
of its case and it was on FIRE
the battery dropped to 15% and the device is sluggish and feels weak
from day one the device had weird stucks and reboots which occured
once every two days with no reason
for those helping out :
it was in a cold office no sun or heat source
it is coupled with a dock 100% of the time
no apps were opened while i took it this morning
im on ICS 4.0.3 and asus version 9.4.2.21
no fluids touched a table this thing was resting on
the device never fell or was smacked or blunted by anything
!!its one month old!!
my questions are:
what the hell happend?!
should i send it back to repair ?
(i hate the long wait time and dont want them yanking out a peice from it)
can these problems be because of software?
and if so would a smooth and stable rom fix the problems?
is there anything i can look for that will tell me my problem?
anyone willing to help will be greatly appriciated
noob or master leave some kind of reply
and thanks for taking the time reading through this
regards max
How long have you owned it? Less than 30 days? Please say that you still have the packaging.
Take it back to the retailer for replacement or 30-day return. If they refuse to do either, tell them that you're going to refuse the credit card charge. You have a lot of power in this equation. Retain the device, refuse the credit card charge. Once they acquiesce, you can give them the Prime.
Get names. Document, document, document.
From what I've read here, dealing with Asus RMAs is a nightmare!
Related
I've had my XDA for less than a month and just learned the lesson of *not* carrying it in a shirt pocket when it fell out into some pretty disgusting water.
Remarkably, in my drunken state, I retrieved it almost immediately, and, thinking "it's already wet through" just rinsed it under clean water to get the surface muck off.
More remarkably, having got it home and opened it up to clean out the muck and charged it up again, it still works *partially*. :?
While it's on the charger all is well. When I take it off the charger and switch off it manages to keep flashing it's signal indicator for several hours, then as soon as I switch it on and start any programme it dies - dead - hard reset - recover from cold boot - reconfigure all my settigs and reinstall all additional software. :x
This is a bit useless.
I suspect I've killed the battery by submerging the unit in mucky water, and in trying to clean it out I've voided the warranty.
I'm open to trying to replace parts so long as it doesn't need microsurgery, but where can I get a replacement battery from? Is it just the LiPolymer inside the back plate, or is there another within the main body (like the 'backup' battery on a desktop motherboard?).
Of course if a replacement unit is cheaper than the parts I'll go far that. Any luck anyone getting a £99 refurb model?
Maybe replying to your own post is bad etiquette, but does anybody care?
Things are getting worse. Now it dies as soon as I disconnect from mains power, so the battery isn't doing anything at all for it.
Obviously that 'guest' was me. (I am sure I had logged in!)
you know if that wasnt so tragic it would be funny !!
sorry... but I personally havent seen any sites that offer repairing or spare parts..
I know the warrenty is void... but you could still try contact O2 to see if they can sort you out... what cost though I dunno
soz...
Ian.
Thanks for your sympathy. That's the best I've had so far.
I tried drying it all out, and short of removing soldered parts I disassembled the thing into as many pieces as I could. I thought I'd got all the moisture out, but it still came up dead. :?
I took it to the Phones4U shop where I got it, and as soon as I mentioned water their immediate response was "beyond economical repair - you need to buy a new unit", so I went to the O2 shop and they wouldn't handle it because it came from a Phones4U shop - even though I was expecting to pay for the repair! :x
Back at home I messed with it some more, and (by luck) got it to the stage where verything worked - the OS, the installed software, the phone (including GPRS), ActiveSync - everything, until you unplugged the charger - then it died again.
So, armed with my newfound certainty that it was not "beyond economical repair" I marched back in to the Phones4U shop to ask them to send it away. I insisted on showing them everything working, to prove that it was just the battery or the power management chip that needed replacing, and spent 15 minutes going through the setup and demostrating (to the assistant who had never seen an XDA working before!), and then when I unplugged the power cord . . . it stayed on! :shock:
I didn't know whether to be pleased or embarrassed, but I left with a working phone.
I got home again and set up ActiveSync to restore everything I'd had previously, and then after about 10 hours the unit spontaneously did itself a hard reset (while sitting on the cradle!) and lost everything.
Off the power cord it stayed on, with the power meter reporting 100% in the battery, but after a few hours it died again, and only came back when the power cord was plugged in.
From this I work out that the battery is probably OK but that the power management chip is fritzed, OR there's still some moisture in there that shorts the 'hard reset' at unpredicatble times.
hmmm that’s ****ty :-|
I'm surprised O2 wouldn’t offer you a new phone at cost price or close to it (like for their employees)
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
I'm sorry with or without a warranty I'd have kicked up the dirt in that shop...
your phone might have been £300 but your 'saving' another supposed £200 by using their O2 contract... and that O2 contract subsidises your O2 phone... so therefore the O2 shop still have some form of responsibility for it.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
I guess you are one of the few that should have taken out the extortionate insurance *weak laugh*
is it possible your cradle is damp? Strange how it would work in the shop but not at home..... bit speculative I know but if you put it back in the cradle... the water might run down ... and each time you put it on you dampen the connections... prolly BS but its just a thought I had...
anyways when did you get it wet? maybe it just hasn’t dried out fully yet... and your effort to at least get some of it working is that proof...
:?
I feel your pain.
Ian.
What about contents insurance, some policies have "contents away from home" cover for loss, theft & accidental damage usually up to £1000 per individual item.
Most people who are tricked into getting mobile phone insurance dont realise this. If you have this you could make a claim, there might by an excess of £50 but its a damn sight cheaper than a new (even on contract phone) All you'd need is a written statement/letter from the phone shop that said it was beyond reasonable repair, and your insurance company should pay up for a new phone (without contract) e.g. full price.
As you already have a contract (presumably)
You could always then sell the damaged handset on ebay, or to some of the clever chaps on here... explaining the problems, you never know someone might find it useful even in its current state!
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
Click to expand...
Click to collapse
Phones-4-U and O2. Hmmm, let me think, yes, they're different. O2 are O2. Phones-4-U are not O2.
You really have no idea what you're talking about, do you? Call O2 yourself, then see who LOLs.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
Click to expand...
Click to collapse
You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
Tulaine - put the unit in the airing cupboard with a packet of silica gel for a day or two. Don't place it too close to any heat sources, warm air should be sufficient. If that does not work then it's ****ed. Sorry mate.
Bad luck, by the way.
Hey Anon, that's some great slander you built up there... did it take you ALL week to get it together? God all that hard work and most people will think you still had to take breaks to go to school!
Phones4U aren't O2.. But whom may I ask did they get the phone from? I'm sure HTC wouldn’t give you a thousand O2 branded phones just because you asked for them, I think O2 might have something to say about that.
You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
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Click to collapse
Actually I've had many problems with O2, they are a HOPELESS company.
But all companies need one thing, and that’s popularity. Last time I looked that never grows on trees and I know through experience that moaning even politely gets you everywhere. By the looks of your comment Anon, I'm not so sure you know what polite means so it wouldn’t surprise me that you've never got anywhere.
As far as the self-importance goes Anon, I have rights and I use them. By the looks of your comments you don’t deserve them.
And in all honesty, he did do as you suggested.... only a week ago. Sorry you were a little late in replying, maybe you should stop typing so much drivel and you might be in time for the next response
Sleep well Anon, the sheep will always be there for you.
(\).
Be nice (Dammit!)
Hey folks....
I really must insist we all remain nice to one-another here. There's already so much shouting and cursing out there. Every day people die of starvation, or as victims of awful wars. A larger and larger part of the global pie is eaten by fewer and fewer people. So your silly conflict over how to get or not get phones fixed really isn't something to get worked up over. Save it for something big...
I bought a refurbished Lapdock from All4Celullar and it works amazing while plugged in, but it doesn't work if plugged out.
I live in Argentina and it would be more expensive to return it, so I'm trying to fix it myself.
The battery indicator works while plugged in (3 dots first time I touched, 5 an hour later) so I guess there is a battery inside but with some malfunction.
Does anybody have any idea about how to repair it? Or things to check to identify what's the faulty part?
I googled a lot and it seems I'm the only one (I guess the lapdock without battery powered is such an evident flaw that everybody returns them). I'll be very grateful if you can give me a hand, at least pointing to something I should read.
Did you ever find a fix for this? It seems that mine has developed the same problem. MAJOR issue for me, I literally love the little guy and don't have the money to replace it right now.
I guess if nothing pops up, I might just have to find someone who is willing to buy it despite the issue.
In my case, I get 5 flashing lights when I try the battery indicator
I know double posting is frowned upon, but I wanted to present a slightly more obvious solution to this issue (because it's what I did)
Try to send it in to Motorola. If you haven't had it for a year and bought it new, or as a refurb, you should be able to warranty it for repair or replacement. I sent mine in a couple days ago and they have it currently. Hopefully I'll get it back and in working order soon.
The worst that might happen is they tell you no. IF that happens, then you might want to try to find another way to fix it.
It's always surprising how frequently people don't think to consider manufacturer's warranties. Typically you don't need a receipt or anything, I didn't for my lapdock. I look forward to getting it back.
Working perfectly yesterday, dead this morning - I received it *exactly* 4 months ago. Put in on to charge last night and the green light was showing as normal this morning, but when I went to use it, well... Nothing. Tried all the usual: battery pull, other battery, connect to computer, get into recovery, jig, etc, etc..nothing apart from a stubbornly dead phone. After speaking to the retailer and to Samsung CS, I dropped it off at a service centre (thankfully there is a small one a mile up the road from where I live). It's on stock ICS but rooted and obviously I couldn't, erm let's say "tidy things up" so fingers crossed that it can be revived without them finding out
I am bit miffed right now to be honest (to put it nicely) as I have never had a phone die on me in the last 15 years. I did keep my S2 though so at least I have a phone to use in the meantime!
Hope my S3 won't do that to me.
Sent from my GT-I9300 using xda app-developers app
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
Hi all, overnight my phone is dead. Did with it during night. I can not start it, I can not do anything with it. It is only 4 and some day after purchase. What is going on?
da.trute said:
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
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Click to collapse
Yeah, I'm *really* hoping it's properly dead... It's most definitely not the battery itself, at least that would have been easy to sort out!
I'm going to pitch in with a last resort tip that I have seen reported to work rarely, and is used also on hard drives.
Seal in plastic bag and in the freezer overnight, sounds ludicrous but always worth a try as a last ditch attempt for those without warranty!
Bought mine 2 weeks ago. Exactly 1 week later woke up stuck to the initial samsung galaxy sIII letters and nothing i'd do would make it past that. Had not rooted or done anything to the phone so i didn't even try anything, went to the store and got it replaced. It did reboot randomly a couple of time during that week.
In the store, they were the very definition of assholes about it, not peacefull at all and i was fully expecting it. They said they were doing me a favor by replacing it (i do know otherwise, according to the law they must replace it within 15-30 days of purchase, even if there's no reason), didn't want to replace the battery or the back cover. I agreed to stay with the back cover because acording to them "was scatched", although i swear to the best of my abilities i could not see anything but a very smooth surface on the back cover, so whatever. I did not agree to not having the battery replaced though. I asked the dude if he could prove my phone wasn't malfunctioning because of the battery and since he couldn't, he had no choice but to replace it after a few phone calls.
This was on a fnac store in Portugal, to whoever knows it. This is the same store that agreed to reimburse my money if i needed to return a laptop when i was buying it but lied to my face telling me they said nothing of the sort when i was actually returning it making me take credit in their stores instead for a value of about 1000 euros. I managed to get my money back through trading credits for money to friends who needed to buy stuff over 1 year but it says a lot about how much of a scumbag they can be.
The only reason i went to them is because they were the only store around on boat with the 30% discount campaign samsung did recently and i took the chance to get the phone 30% cheaper.
Nothing wrong with my new unit ever since.
hi,
Thank you for looking at my question. I have a prime which is roughly 15 months old. rooted and running the new energy rom. I use this both for work and at home daily and I am totally happy with everything about it.
Over the past week or so I've noticed that it's hard to plug in the charger every evening and today when I plugged it in the display went dark. You can very faintly see the start up screen but no real lighting at all. I took a look at the charger and several of the cooper peices are bent over and you can see a bit of where on both sides from 15 months of use.
I just contacted Asus customer service and got the normal caveats you typically get when you attempt to return for repair anything by phone...it will take about a month, you need to pay for shipping, etc.
i checked this forum using keywords like "Damaged charger" and didn't come across anyone else that's had this problem. Is anyone familiar with this issue? There's no reason except the charger (and the possible short to the display I just caused plugging it in ) that I wouldn't be happy with this tablet for a few more years. I just don't want to put out, potentially, comparatively alot of money if the plug has been failing regularly for others too.
Anyone familiar with this problem? does anyone who's dealt w/ Asus care to guesstimate a cost?
Thank You for your help.
Man I gotta say I'm super bummed out. My battery recently crapped out on me, so I replaced it on my own because I just hit outside my two year warranty.
Well yesterday my phone shutoff randomly and is now bootlooping over and over, and nothing has resolved the issue (flashing factory software etc). So I now have a completely useless Nexus 6p that is in perfect physical condition with a crapped out set of cores that wont allow the phone to boot. I know there's the custom kernel that allows the phone to run off the power efficient cores and I certainly recognize the time spent and the skill required to create something like that. I'm just salty that my expensive phone is now a paper weight.
I made the mistake of buying this direct from Huawei an not from google (it was a better deal at the time and now I see why) and they all but laughed at me when I asked for assistance in replacement for the battery issue, and I didnt even bother asking them about a replacement now that the phone is completely dead.
I talked to google just for laughs and they told me what I knew I would hear, that I didnt buy it from them so I was screwed. I guess long story short is that out of all the devices I've owned this has probably been one of the best while it worked and the worst I've ever experienced when things went wrong. Right at the two year mark it self destructs? I still have my original htc evo that works! lol
/EndRant :silly:
If you want to donate it for parts, I need a new metal housing and LCD for mine.
Mine is still running on all 8 cores and battery replacement was done in August of last year and is still running fine.