two rezounds....same problem....
After i had the overheating issues and called vzw they insisted to send another rezound...so now I have two here...one with ics and one without....same batteries and everything
They both overheat the same.......EXACTLY the same.....hmmmmm....makes me think about htc devices....and its not the battery thats overheating...its the phone transferring the heat into the battery.
I got just above 51c and thats uh oh temps for battery on both .....absolutely horrid.
I love the phone but now the corp lady I talked to will have to do something about this..
devilsrogue said:
two rezounds....same problem....
After i had the overheating issues and called vzw they insisted to send another rezound...so now I have two here...one with ics and one without....same batteries and everything
They both overheat the same.......EXACTLY the same.....hmmmmm....makes me think about htc devices....and its not the battery thats overheating...its the phone transferring the heat into the battery.
I got just above 51c and thats uh oh temps for battery on both .....absolutely horrid.
I love the phone but now the corp lady I talked to will have to do something about this..
Click to expand...
Click to collapse
what voltage batteries are they? 3.7v or 3.8v
They are both 3.7...the paint on the batteries is melted too from the heat...you can see silver underneath
devilsrogue said:
They are both 3.7...the paint on the batteries is melted too from the heat...you can see silver underneath
Click to expand...
Click to collapse
Well, if you can't get your phone to work, at least now you can use it as a grenade or something of the sort.
hahahhahahaha yes....that would prob work...except I paid a lot of money for it so Ill let vzw do that
Really am curious now what hardware revision those two phones are, if they share common parts, though it is merely speculation on what could be a cause.
Mind looking? It is the P/N code on the label under the battery, last line. Including letter(s) after a space.
Mine sometimes get hot but nowhere near what you are reporting
Sent from my BAMF! Rezound via Tapatalk 2
That isn't too bad. I have seen 130 degrees F before.
Im ok now...they sent me a gnex ...I know Im going to be happy with it ... The vzw tech even agreed the rezound has a crap battery but all is good besides that. Im gonna flash miui on my gnex and Ill be set to rock
devilsrogue said:
Im ok now...they sent me a gnex ...I know Im going to be happy with it ... The vzw tech even agreed the rezound has a crap battery but all is good besides that. Im gonna flash miui on my gnex and Ill be set to rock
Click to expand...
Click to collapse
Hopefully you won't suffer from signal issues that many do with that phone
Sent from my ADR6425LVW using Tapatalk 2
I do hope so too...but they fixed them according to the 4.04 update....I think its 4.04 lol...but they fixed that
They are both part number
99HNU001-00 XA
It really seems funny both devices that I have are pcd 01/04/12
I wonder how long they sat before PCD got them and refurbished........quality control is bad these days.....
devilsrogue said:
They are both part number
99HNU001-00 XA
Click to expand...
Click to collapse
Parts revision "XA" is the designation of all five units I've asked of people so far with extreme heat issues: your two phones, my first one, and those a couple of other users have.
I don't have extreme heat issues with my current "B" revision phone.
Companies change certain parts in the assembly lines over time to improve the product, e.g. make it cheaper to produce or more efficient. Sounds like a quality control issue in XA models that was addressed in B models and up (if any exist past B yet).
I suspect most anybody that has issues with the phone temperature going over 120F/49C and *staying* up there under moderate or light use, or gets to 131F/55C or more has rev. XA and is more likely to complain of overheating.
Disclaimer: I am no expert by any means and this is still all an educated guess at best. Just from personal experience, I could not find any software or firmware difference between my own XA and B models to account for the different performances in handling heat... Which leaves hardware as the cause.
HTC reps have even stated 120F is the max safe operating temp; that is when the green indicator light flashes. A case could be made that the entire XA line has defective hardware and replaced under warranty, if a poll of users should confirm this, or there is enough evidence from persons that have both models and can isolate all other factors.
PhantasmRezound said:
Parts revision "XA" is the designation of all five units I've asked of people so far with extreme heat issues: your two phones, my first one, and those a couple of other users have.
I don't have extreme heat issues with my current "B" revision phone.
Companies change certain parts in the assembly lines over time to improve the product, e.g. make it cheaper to produce or more efficient. Sounds like a quality control issue in XA models that was addressed in B models and up (if any exist past B yet).
I suspect most anybody that has issues with the phone temperature going over 120F/49C and *staying* up there under moderate or light use, or gets to 131F/55C or more has rev. XA and is more likely to complain of overheating.
Disclaimer: I am no expert by any means and this is still all an educated guess at best. Just from personal experience, I could not find any software or firmware difference between my own XA and B models to account for the different performances in handling heat... Which leaves hardware as the cause.
HTC reps have even stated 120F is the max safe operating temp; that is when the green indicator light flashes. A case could be made that the entire XA line has defective hardware and replaced under warranty, if a poll of users should confirm this, or there is enough evidence from persons that have both models and can isolate all other factors.
Click to expand...
Click to collapse
mine is XA as well and gets pretty hot, 115-120. Maybe its time to get an exchange.
Mine got hot on ics but not on gb.. You should just get a replacement and try hboot reset or you should go to the HTC test menu and do a battery test
*#*#3646#*#*
overheating
I just received a certified preowned device and it could fry an egg with the heat it was producing. It also is an xa. One more thing is I couldn't get it a full charge after a whole night. They're sending me another one hopefully it won't be an xa.
Po1soNNN said:
Mine got hot on ics but not on gb.. You should just get a replacement and try hboot reset or you should go to the HTC test menu and do a battery test
*#*#3646#*#*
Click to expand...
Click to collapse
I typed that in on my rezound, (stock/gb/non rooted or anything) XA part number device and nothing happened.....?
---------- Post added at 12:53 PM ---------- Previous post was at 12:52 PM ----------
PhantasmRezound said:
Parts revision "XA" is the designation of all five units I've asked of people so far with extreme heat issues: your two phones, my first one, and those a couple of other users have.
I don't have extreme heat issues with my current "B" revision phone.
Companies change certain parts in the assembly lines over time to improve the product, e.g. make it cheaper to produce or more efficient. Sounds like a quality control issue in XA models that was addressed in B models and up (if any exist past B yet).
I suspect most anybody that has issues with the phone temperature going over 120F/49C and *staying* up there under moderate or light use, or gets to 131F/55C or more has rev. XA and is more likely to complain of overheating.
Disclaimer: I am no expert by any means and this is still all an educated guess at best. Just from personal experience, I could not find any software or firmware difference between my own XA and B models to account for the different performances in handling heat... Which leaves hardware as the cause.
HTC reps have even stated 120F is the max safe operating temp; that is when the green indicator light flashes. A case could be made that the entire XA line has defective hardware and replaced under warranty, if a poll of users should confirm this, or there is enough evidence from persons that have both models and can isolate all other factors.
Click to expand...
Click to collapse
mine is XA and std and ext 3.7 batts and always gets hot after moderate use for 15min or so. i havent even used the "high performance" power settings in months because I don't want the phone to explode!
I have a rev. B phone that overheats and dies pretty damn quick if you use it. Light web browsing would kick it up to 110-120 degrees, and drain the battery in a matter of a few hours games or anything else graphically intense could send it up to 130, and probably even 140 but I pull my battery before I let that happen.
What I thought was weird was my first replacement phone ran pretty badly too, then I stopped by a Verizon store and got my 3.8v battery switched for a 3.7v and my first phone ran a little better, but the replacement ran perfectly, until the charger port broke.
-.- 2 tries later and this phone is running perfectly, refuses to go over 115 under the most intense load, and the battery lasts for awhile. It's a rev. B phone too.
Seems to me you have to get the right voltage battery for the right hardware.
XA with a 3.7 battery on ICS here. My phone gets so hot that after 10-15 of surfing, i put it back in my pocket and my leg starts sweating. 120F+
Although i shouldn't have to, i've learned to just use it in short bursts. Also, i did NOT have the overheating issues with GB. I just stick with ICS because it is easily 2-3 times faster than GB. I just keep a charger nearby.
Also, on GB, my standard battery would last me until I got home from work. On ICS, my extended battery barely makes it until lunch
Related
Decided to try to call Verizon and again inquire about heat. I was very specific in the inquiry ... basically that I was just checking to see if Verizon had any notes about heat, now that the phone has been out for a while.
The CSR said she did see something about exchanging batteries and would pass me on the tech support as a warranty issue.
The tech support person, after a seriously long hold time, said she reviewed the Verizon trouble database, checked with a teir 2 analyst, and even called HTC.
Not surprisingly (once HTC was involved) she came back with:
1) We recommend people with heat issues use a Vinyl case to help with heat [I guess Vinyl has heat-dissipation capabilities I was not previously aware of]
2) Hard reset the phone
3) If you are streaming and your phone gets hot, stop streaming for a while
4) Buy an extended battery [did that, still gets hot]
5) This is a very powerful processor, so it will get hot.
#5 is the key. It means"we have found the excuse that will get us out of this".
The tech rep said she saw nothing about battery exchange. She acknowledged MANY internet reports about heat, but said that Verizon can only do what HTC says they can do; and that hopefully HTC would take all these reports and develop a software fix that manages the heat better.
So no joy from Verizon, which is killing me because I really want to unlock and root, but am staying away in case the phone is no good. Of course, for all I know, I don't have heat issues, but too many people saying things like "I never go above 105" have me paranoid about my phone (which can get to 115 in regular game play, and once got to 120 in a car). If I knew that "Relocked" wouldn't be an issue if I ever had to warranty in the future, I would go ahead, but ... ugh.
Anyway, in case anyone wanted to know.
Damn talk about a run-around. Normally my phone doesn't get warm until I really start using it...for example...One day just cleaning up the house and streaming Pandora for hours allowed my phone to get fairly warm.
It's never shut down on me or anything but it still is worrisome. Makes me wonder if there is an issue with all these phones but not many people REALLY use them to find out.
Well
My phone has never rebooted on me, and perhaps too many people claiming their usage never gets the phone above X degrees is simply too specific to each person to actually mean anything to anyone else (and all these stories have done, is F'd with my mind, making me think my phone runs hot when maybe it actually doesn't) ...
but, I'll tell you this ...
This is all well and good for a phone released in November. When summer rolls around, and the ambient temperature is no longer low, I think we are going to see a lot of problems and fast. If the standard user gets to 105 in a room that's 70, that means the standard user will start seeing 135 when it is hot out. Those that can get to 115 right now, that's an explosion waiting to happen come July.
I have had two Rezound's. I stream audio all day long at work, either iheart radio or sirius radio online.
Both these services cause ANY phone to get rather warm. I'm not sure what temp my first one went to, but it got so hot in my pocket I thought it was going to burn me. Even using a 2750 batt it was going dead in like 4 hours.
The phone was two weeks old. I called VZ & they wanted to send me a refurb. I told them NFW & they finally agreed to send me a brand new phone. The new phone barely gets warm in the same conditions & that same 2750 battery lasts all day now.
My phone on average use gets about 100-105, 110 if the screen is on and on full brightness for a while. Highest I've seen is 125 when I was using an MHL adapter for over an hour, then the phone shut down. Other than that I haven't seen any shut downs related to heat. I do agree though that come summer, this IS going to be a problem, but hopefully by then they'll have figured out a way to better manage heat... I hope.
Ya know, I think people are losing sight of the fact that the power of these cpus has increased dramatically in only a couple of years. I'm typing this on a dual core 2.2GHz lenovo laptop that has cooling fans, and is running 109f doing very little. Why should we expect a dual core 1.5 jammed into a metal and plastic brick without vent holes, much less fans, to run cool?
Well ...
kierandill said:
Ya know, I think people are losing sight of the fact that the power of these cpus has increased dramatically in only a couple of years. I'm typing this on a dual core 2.2GHz lenovo laptop that has cooling fans, and is running 109f doing very little. Why should we expect a dual core 1.5 jammed into a metal and plastic brick without vent holes, much less fans, to run cool?
Click to expand...
Click to collapse
I agree with that no issues. I suspect a lot of my concerns comes from various people at XDA saying "I stream 1080P while playing Reckless Getaway while listening to Pandora over 1x while on the telephone and my phone never gets any warmer than 32°F/0°C".
Unfortunately, without someone with one of those magic Rezounds standing right next to me, running the same game (for example), there is no way to REALLY know if a phone is operating normally or not.
jdmba said:
This is all well and good for a phone released in November. When summer rolls around, and the ambient temperature is no longer low, I think we are going to see a lot of problems and fast. If the standard user gets to 105 in a room that's 70, that means the standard user will start seeing 135 when it is hot out. Those that can get to 115 right now, that's an explosion waiting to happen come July.
Click to expand...
Click to collapse
I welcome this problem coming in at summertime as they may be forced to replace my rezound with one of the new quad cores or somethin.. dont get me wrong I love this phone but if a defect got me the latest/greatest I'd be all over it..
I just want to say that if you have chronically high temperatures and short battery life, you might want to seriously consider that your phone is defective.
I just replaced my Rezound due to an intermittent problem with the touch screen (the problem only occurred when the phone was hot, lol). I was able to port a nandroid of my old device onto the new one, making sure that radio/kernel versions were identical, and all the problems I ever had are completely gone.
I just used the new phone for over an hour. The temperature is under 100F, and my extended battery is at 90% None of this would have been possible with the old device. I'm beginning to count the touchscreen failure that prompted me to make a warranty call as a blessing.
A lot of time and effort have been expended here to deal with this power-sucking heat problem. I don't know if it's something you can configure away, but I don't believe you shouldn't have to. Some people complain that the Rezound is too hot. When others say it's not so hot, I think we just write that off to the fact that everyone uses the phone differently. Well, I'm thinking maybe it really is just your hot phone that's the problem.
I've seen users dump their application list in the search for the culprit. How much time did Scott Crosler spend mixing and matching kernels to find the cause? It had gotten to the point that I wouldn't talk on the damned thing for more than a few minutes because it was uncomfortable to be holding that hot brick up against my head.
There are threads where people compare the hottest temperatures they've observed on their phones. We take for granted that this phone runs hot. Well, it doesn't. Maybe your phone runs hot, but other phones do not.
This is an expensive device. You'll end up paying hundreds of dollars for it by the time your contract runs out. If your phone's running hot, and you've been looking for the source, or if you've resigned yourself to a phone whose use has to be moderated to keep it from getting too hot or running down the battery prematurely, then I'm here to tell you that you might want to swap that sucker out for another one that works right.
I just got my third fix it rezound where people had similar problems. On the most recent phone, it was really slow, I mean really really slow with everything. It was also having a high heat/excessive drain problem. The guy bought two new phones because he wanted something faster. Unfortunately he had rooted his wife's phone against my advice so they were probably identical.
After I received it and saw the phones behavior I understand why he got a new phone.
The first thing I did was s off it, then I flashed a new RUU and did the entire process twice.
That eliminated almost all of the problems, performance wise it was running great. But the battery was shot. It had just suffered way too much temperature abuse. I put a new battery in it and its like a different phone, its rock solid.
I agree with the guy in the first post. If you've been fighting issues like that, and you flash a stock RUU and are still having problems after trying a new battery (as in one that wasn't in your phone back when the firmware was wonky or when you were running mismatched firmware and patching the broken stuff, send that sucker back. Get a replacement, because its an amazing device when its right.
Sent from my ADR6425LVW using xda premium
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
platinumrims said:
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
Click to expand...
Click to collapse
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
loonatik78 said:
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
Click to expand...
Click to collapse
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
Click to expand...
Click to collapse
Your temps are pretty much normal. Mine will stay around 110 streaming Netflix on 4g which is very good I think. But 120 is supposed to be max but is nothing for this phone
Sent from my Rezound using Tapatalk 2
platinumrims said:
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
Click to expand...
Click to collapse
I think it definitely is a hardware rev issue. I've got one of the "good" rev B. phones and I rarely see over 100 degrees in a controlled (indoors) environment no matter how hard I push it. My wife's Rezound is a rev. XA "pink button" phone and it gets hot and does all kinds of crazy things I've never seen on mine.
I should also note mine is overclocked at 1836 while hers is bone stock never even been unlocked.
Sent from my ADR6425LVW using xda app-developers app
I am on my third Rezound because of heat issues. I love the phone, but this heat issue has been something a lot of us have been complaining about since the phone came out. Verizon has been good about replacing the phone, but I have lost several batteries because of the heat issue. Once the phone gets to hot, it starts cooking the batteries. At least that was what I told.
I agree that if your phone is overheating, you do want to get it replaced. My third phone heats up when I am watching NFL Redzone. I have not had it overheat like the other phones but it does get quite hot. If I had a complaint about this phone, that would be my one complaint, it gets to hot.
Sent from my Transformer Prime TF201 using Tapatalk 2
Mine heats up when outside and when using screen at 100, but I live in Florida with temps in the 90s, so I come Indie and cool off. It can do a lot in the heat like for short calls and taking pictures but no angry birds on the beach.
Sent from my ADR6425LVW using xda app-developers app
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
Click to expand...
Click to collapse
Seems better everywhere. I am doing an apples-to-apples comparison, though. On my home WiFi, the old phone would get up into the 120s with continuous surfing. The replacement phone is almost 20 degrees cooler. It's comfortable to hold, and I'm not constantly wondering if my hand is getting microwaved.
I'm on my second Rezound, and this one gets hot as balls. My original one didn't but I had to get it replaced because the data radio was constantly shutting off due to a botched s-off or it was failing. It will be a year next month that I've had it. I'm probably going to ditch it for one of the Nexus devices soon.
Well VZ sent me some lame email this afternoon apologizing and saying I should get another rezound tomorrow. If this one is messed up I'm taking it to the store and throwing it at someone.
Just out of curiosity what exactly was the touch screen issue you had?
I've felt that when mine get warm/hot the touch screen is either less responsive or inaccurately processes the touch to a different location on the screen.
Is this the problem you (and apparently others) are experiencing?
I guess I'll have to see if I'm still covered to get my four replacement b/c otherwise I really love this phone (as long as I don't go to far from a power source).
A (rezondingly confused) bug
Sent from my subtle and sublime Viperized Rezound.
It's hard for me to imagine a Sony product that isn't made of the highest quality.
When browsing around the Sony forums and other places on the net, I keep seeing the same complaints. The magnetic charging ports are falling out which is allowing water to leak into the phone, ruining the phone. The phone also shuts down after downloading a lot of data over LTE or recording with the camera, due to overheating. I also see reports of people being unable to hold conversations because one party can not hear the other.
Are these people over exaggerating or are these real complaints? I was just ready to pull the trigger on one when I started seeing all of this stuff. Can anyone chime in that has had their phone over 1 month and has ZERO issues with it? Maybe there are just a select few that got a bad batch or something.
If you post can you also please post when you bought the phone or when you think it was manufactured. Maybe we can narrow this down to a time frame or specific region.
Just try to buy week 22 or higer (you have a little sticker that you pull out in sdcard compartment.
Yes, there are some things that we wouldn't expect from Sony but that was older batches.
I can record 5 min 4K video so can't see problem here.
All other manufacturers limited 4K to 5min, that's why they didn't have same problems.
Sony decided not to limit duration, so sometimes there will be overheating msg and closing camera.
I don't have any problem you said, I know for those guys and I'm sure that's all true but that's not general flaw and issue, that's perfectly normal...
If you aren't satisfied with Z2 you can always return in or change for another device...
Sent from my D6503 using Tapatalk
I came from M8 and S5, after having the z2 for 2 months, there are couple things I really don't like about the z2, it is noticeably slower, say you click on the camera icon, it doesn't come on instantaneously, the in call voice quality and speaker phone are only ok, not great, volume is a bit on the low side.
The in call quality and dim volume is a deal breaker for me, I am looking to switch to the G3 or Note 4.
funky0308 said:
Just try to buy week 22 or higer (you have a little sticker that you pull out in sdcard compartment.
Yes, there are some things that we wouldn't expect from Sony but that was older batches.
I can record 5 min 4K video so can't see problem here.
All other manufacturers limited 4K to 5min, that's why they didn't have same problems.
Sony decided not to limit duration, so sometimes there will be overheating msg and closing camera.
I don't have any problem you said, I know for those guys and I'm sure that's all true but that's not general flaw and issue, that's perfectly normal...
If you aren't satisfied with Z2 you can always return in or change for another device...
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
So how long have you had your phone? Do you use the magnetic charging connector at all?
coolmingli said:
I came from M8 and S5, after having the z2 for 2 months, there are couple things I really don't like about the z2, it is noticeably slower, say you click on the camera icon, it doesn't come on instantaneously, the in call voice quality and speaker phone are only ok, not great, volume is a bit on the low side.
The in call quality and dim volume is a deal breaker for me, I am looking to switch to the G3 or Note 4.
Click to expand...
Click to collapse
How long ago did you buy your device? Was it a newer one? I really don't want to get the g3 but it looks like I may be forced to
seh6183 said:
It's hard for me to imagine a Sony product that isn't made of the highest quality.
When browsing around the Sony forums and other places on the net, I keep seeing the same complaints. The magnetic charging ports are falling out which is allowing water to leak into the phone, ruining the phone. The phone also shuts down after downloading a lot of data over LTE or recording with the camera, due to overheating. I also see reports of people being unable to hold conversations because one party can not hear the other.
Are these people over exaggerating or are these real complaints? I was just ready to pull the trigger on one when I started seeing all of this stuff. Can anyone chime in that has had their phone over 1 month and has ZERO issues with it? Maybe there are just a select few that got a bad batch or something.
If you post can you also please post when you bought the phone or when you think it was manufactured. Maybe we can narrow this down to a time frame or specific region.
Click to expand...
Click to collapse
Lets not foget that fact that usually theres only people posting with problems. ofcourse it looks like alot problems when only they post who got issues with their phone.
im having week 20 phone without any issues.
Lawido said:
Lets not foget that fact that usually theres only people posting with problems. ofcourse it looks like alot problems when only they post who got issues with their phone.
im having week 20 phone without any issues.
Click to expand...
Click to collapse
Yea I know that's why I wanted to ask around and see how many people weren't having problems. To me its got the best specs by far of any phone. I think the sound issues and maybe a bit of lag can be fixed with custom roms and what not. I just don't want to end up with the charging port popping out and then I don't realize it and go for a swim. The phone is going to cost me a lot of money and I won't have a warranty.
seh6183 said:
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
So how long have you had your phone? Do you use the magnetic charging connector at all?
Click to expand...
Click to collapse
My advice - don't pay 600-800$ for device without warranty.
You never know..
I have device for a two months, I had Z1 (still have it) and I don't have any problems with both.
I totally agree with that post - nobody will open thread - my device is working perfectly -
All you can see here is problems and guys seeking for help but that doesn't mean it's faulty device.
As I said, I'm perfectly satisfied with Xperia Line and will buy Z3 as well...
That will be perfect device
Sent from my D6503 using Tapatalk
funky0308 said:
My advice - don't pay 600-800$ for device without warranty.
You never know..
I have device for a two months, I had Z1 (still have it) and I don't have any problems with both.
I totally agree with that post - nobody will open thread - my device is working perfectly -
All you can see here is problems and guys seeking for help but that doesn't mean it's faulty device.
As I said, I'm perfectly satisfied with Xperia Line and will buy Z3 as well...
That will be perfect device
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Im thinking about getting it and getting an aftermarket warranty like squaretrade.
seh6183 said:
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
So how long have you had your phone? Do you use the magnetic charging connector at all?
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Click to collapse
i've had my phone for over 2 months batch no 14w17 no single fault works flawlessly can record 4k up to 9 mins and doesn't shut down till i turn it off myself and then the warning kicks in i reckon others having problems have conflicting apps downloaded and they just don't know it yet i use the charging dock from day one nothing has pulled out i submerge the phone in water a lot no leaks the phone does exactly what the whitepaper says i use a 64gb sandisc sdhc sd card
yomo22 said:
i've had my phone for over 2 months batch no 14w17 no single fault works flawlessly can record 4k up to 9 mins and doesn't shut down till i turn it off myself and then the warning kicks in i reckon others having problems have conflicting apps downloaded and they just don't know it yet i use the charging dock from day one nothing has pulled out i submerge the phone in water a lot no leaks the phone does exactly what the whitepaper says i use a 64gb sandisc sdhc sd card
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Well that sounds absolutely great! I just ordered a white one from Amazon.com after reading all the great reviews on it. People are saying its the best phone they have ever used. I also picked up a charging dock. May need to get a second one but we will see. Does the phone come with a magnetic charging cable or a regular micro-USB cable?
I don't own a Z2, but what I can say is that that magnetic conector thing is half Sony's fault, half use of cheap third party cables's fault.
AFAIK, the connector wasn't meant to be used with cables, but only on stationary charging docks. The constant movement of the cable and device while using the device while charge might be the culprit to "invoke" both parties's fault I mentioned above.
Sent from my SGP311 using Tapatalk
I haven't heard anything about any Z2s shutting down from overheating, the camera closing on over temp is common though. How much time it takes before it hits the set point depends on a lot of variables, but basically the higher the ambient temp and/or the more heat generation inside phone(using data, high CPU loads, continuous live view, etc) prior/during camera use will impact it. I live in a warm region and when testing I got 6min of 4k before hitting alarm.
My phone is put on a magnetic dock every night and everytime I get in my and my port is doing fine.
My phone is from week 17 and has a the of center issues but everything works fine.
I didn't add a squaretrade warranty (not sure if could since didn't add it within 30 days of purchase), if I have a warranty issue prior to the US having parts I'll just send it to it's retail country.
Sent from my D6503 using Xparent Red Tapatalk 2
Felimenta97 said:
I don't own a Z2, but what I can say is that that magnetic conector thing is half Sony's fault, half use of cheap third party cables's fault.
AFAIK, the connector wasn't meant to be used with cables, but only on stationary charging docks. The constant movement of the cable and device while using the device while charge might be the culprit to "invoke" both parties's fault I mentioned above.
Sent from my SGP311 using Tapatalk
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I have w17 version and i haven't encountered any defects of any kind. This phone is awesome !
I have a week 20 phone without any issues and I consider it a fantastic device! come from note 1.
I've had my Z2 for a month now and couldn't be happier. No problems with over heating (Haven't done the 4K recording thing though), plug in my magnetic charge cable overnight (well, mostly every other night - what an awesome battery!).
I immediately installed Nova and have settled on Smart Launcher pro.
Also, was too impatient for OTA .402 update, so I did that myself.
When Sony support stops, I'll probably go CM but, for the moment, it's all good.
Michael
funky0308 said:
Just try to buy week 22 or higer (you have a little sticker that you pull out in sdcard compartment.
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Thing is how to verify this when the box is sealed.
week 22 is may 26 to jun 1
is this date printed on the bar code on the box itself ?
seh6183 said:
It's hard for me to imagine a Sony product that isn't made of the highest quality.
When browsing around the Sony forums and other places on the net, I keep seeing the same complaints. The magnetic charging ports are falling out which is allowing water to leak into the phone, ruining the phone. The phone also shuts down after downloading a lot of data over LTE or recording with the camera, due to overheating. I also see reports of people being unable to hold conversations because one party can not hear the other.
Are these people over exaggerating or are these real complaints? I was just ready to pull the trigger on one when I started seeing all of this stuff. Can anyone chime in that has had their phone over 1 month and has ZERO issues with it? Maybe there are just a select few that got a bad batch or something.
If you post can you also please post when you bought the phone or when you think it was manufactured. Maybe we can narrow this down to a time frame or specific region.
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I came to Z2 from Galaxy Note 3, before that I had HTC One.
Z2 is the best for me among the 3 devices, it is not ideal but ticks all my boxes.
I have a 14W17 and while it gets warm when recording 4K, I did not manage to overheat it. I made a test yesterday just to check out, Ireland, Dublin, around 20 degrees yesterday in the shadow. I was walking in the sun and recording for 5 minutes, 4k video with steady shot, so even more demanding for internals. The phone was warmish, but not as hot as I thought.
Afterwards I checked and the CPU temp was 61 degrees while battery temp was 37 degrees, so yes, it gets warm but not so hot.
What was making this phone really hot was the AR mode or the special effects app, that lets you put things like falling satelite, ghosts and other stuff postprocessing. Those two made the phone hot, but nothing else is able to make mine this hot and I do not care about those two modes anyway.
I would really recommend this phone but I would never buy it without any kind of warranty. I would never buy piece of electronics that is that expensive, without any kind of warranty.
Anyway, look at M8 forum, Samsung forums. Those people that are happy, usually don't praise the phone on forums, but those that have problems - do... I was really worried and almost certain, I would not buy Sony but I said oh well, let's try something new (never had Sony phone before, only sony-ericsson). I do not regret it for now, even just for battery life it was worth it for me, I don't care about waterproofness whatsoever.
Noise cancelling headphones is a great plus as well!
Z2 should be available later this year is USA I think, if not, maybe Z3?
Lawido said:
Lets not forget that fact that usually theres only people posting with problems. ofcourse it looks like alot problems when only they post who got issues with their phone.
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Exactly this, most people come to the forum are looking for help solving a problem or require specific needs but the truth is that these people are a vast minority of all the users of the phone rather than people making threads praising and complementing the device except for example if you look in the battery thread or the camera thread.
I've got a week 15 model and I love my phone, it's the best phone I've ever had, the previous phones I had that I considered the best were the Xperia X1 and the Motorola V3X.
Anyway, don't be dissuaded from the phone because of complaints you see in forums but that warranty issue, that's a bit dodgy, I wouldn't buy something if it didn't come with a guarantee or warranty.
One Twelve said:
Thing is how to verify this when the box is sealed.
week 22 is may 26 to jun 1
is this date printed on the bar code on the box itself ?
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You should be able to inspect the device before purchasing it and if you're purchasing from an online retailer you should have 7-14 days exchange/refund as per distance selling laws (if applicable in your country) if you're not happy with it after inspection, you wouldn't buy a car without taking a look inside/giving it a test drive would you?
seh6183 said:
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
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I find this odd since t-mobile already offers the z2 in the US. Isn't it possible to buy off contract from sony within the US as well ?
---------- Post added at 02:41 PM ---------- Previous post was at 02:32 PM ----------
TheOnlyIntruder said:
You should be able to inspect the device before purchasing it and if you're purchasing from an online retailer you should have 7-14 days exchange/refund as per distance selling laws (if applicable in your country) if you're not happy with it after inspection, you wouldn't buy a car without taking a look inside/giving it a test drive would you?
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Way they do it in my country is they show you a demo model that is tethered with a security cable. You can play with that one as long as you want.
Then if you decide to buy they offer you a sealed box, some may open it if there is a possibility of a sale otherwise not. Prefer to buy from a shop than online.
I understand that there is date printed on the barcode of the box itself, so wondered if there was a correlation between whats printed on the microsd tray and the box itself.
This way its much easier to distinguish newer batches from old without opening the box.
Can anyone confirm ?
My one year old V10 has developed issues with the charging port. Won't fast-charge, won't connect to PC, but will slow charge. I've ruled out cables, charging bricks, and the battery itself as the issue as they were all fine the day before. I can deal with the loss of fast-charging on the phone by charging my spare OEM LG batteries in my LG charging cradle. The big problem that it has also started having the problem of rapid battery discharging. About 3-4 times faster than the day before the issue started. Was getting nearly a full day of use from fully charged battery, now just 4-5 hours. Checked battery usage stats and found nothing new or unusual. Has to be hardware related. Really don't want to toss out and replace the phone yet. Is there anything I can try to fix issue?
vouty said:
My one year old V10 has developed issues with the charging port. Won't fast-charge, won't connect to PC, but will slow charge. I've ruled out cables, charging bricks, and the battery itself as the issue as they were all fine the day before. I can deal with the loss of fast-charging on the phone by charging my spare OEM LG batteries in my LG charging cradle. The big problem that it has also started having the problem of rapid battery discharging. About 3-4 times faster than the day before the issue started. Was getting nearly a full day of use from fully charged battery, now just 4-5 hours. Checked battery usage stats and found nothing new or unusual. Has to be hardware related. Really don't want to toss out and replace the phone yet. Is there anything I can try to fix issue?
EDIT: One more issue to add to above - Battery draining to 0% while phone is completely POWERED OFF!
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Well, with the info from your other post it sounds like a hardware issue. The V10 has a 1 year warranty. How precise are you when you say one year?
Heck, we don't condone fraud, but if if it's something they can deby and say that it's the battery, brick your phone and request a replacement. Just make sure you're still under warranty.
Волк said:
Well, with the info from your other post it sounds like a hardware issue. The V10 has a 1 year warranty. How precise are you when you say one year?
Heck, we don't condone fraud, but if if it's something they can deby and say that it's the battery, brick your phone and request a replacement. Just make sure you're still under warranty.
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Unfortunately, about a month out of warranty. That's why I'm looking for a DIY solution. Very disappointing that I should have this issue on an expensive flagship phone from a major manufacturer.
vouty said:
Unfortunately, about a month out of warranty. That's why I'm looking for a DIY solution. Very disappointing that I should have this issue on an expensive flagship phone from a major manufacturer.
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Yikes. Yea, we also shouldn't have to deal with a boot loader that doesn't respond to half the commands.
Волк said:
Yikes. Yea, we also shouldn't have to deal with a boot loader that doesn't respond to half the commands.
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Even more so disappointing since there is so much to like about this phone. I came to the V10 from a Galaxy S5 which was just the absolute champion of rugged durability and awesome hardware specs of it's day. Until now the V10 has impressed in every way I need as a stalwart daily driver, from the best camera in the business to the fantastic screen, killer audio, and one of the last flagships to sport a removable battery.
The hardware business has always been brutal for these manufacturers to turn a profit, but I think maybe what we are seeing now is a lot of cost-cutting, corner-cutting moves by the OEMs to save a few pennies at the expense of durability. I mean, I have 10 year old flip phones in a box in the garage that still power on and work for god sakes!!!
vouty said:
Even more so disappointing since there is so much to like about this phone. I came to the V10 from a Galaxy S5 which was just the absolute champion of rugged durability and awesome hardware specs of it's day. Until now the V10 has impressed in every way I need as a stalwart daily driver, from the best camera in the business to the fantastic screen, killer audio, and one of the last flagships to sport a removable battery.
The hardware business has always been brutal for these manufacturers to turn a profit, but I think maybe what we are seeing now is a lot of cost-cutting, corner-cutting moves by the OEMs to save a few pennies at the expense of durability. I mean, I have 10 year old flip phones in a box in the garage that still power on and work for god sakes!!!
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I know the feeling. I have had two nexus phones, both had such a disgustingly poor camers, and with the lack of ability to add an sd card, I switched to something that would be rugged, and have some great features. My first phone was the LG G2x. Another ground-breaking flagship. It was the first dual-core phone. Unfortunately the engineering was such that the developers couldn't get a fully functioning LP ROM. To make weird engineering worse, they had partnered with Nvidia to make it and uses a closed-source software component. They never released the source, of course, and there was a lot of finger pointing at that being most of the issue.
Tmobile replaced mine after my 1yr because of my FPS wasnt working. I just flashed a stock .kdz and locked my bootloader before hand.
It's come to the point that I can justify retiring my old xt1254; dunno if the onboard storage is going or what, but even following a clean flash and accounting for BCL slowdowns, it's been running exceedingly badly lately.
Verizon is also axing CDMA soon, so it's a good time to give them the middle finger once and for all. Gonna get me a H932(U if possible for not much more, may as well) to hopefully maintain similar coverage.
Anyway.
How're your batteries holding up? What kind of capacity loss have you experienced over the last couple years, anyone needed to outright replace yet?
How are your display panels holding up under normal use?
Septfox said:
It's come to the point that I can justify retiring my old xt1254; dunno if the onboard storage is going or what, but even following a clean flash and accounting for BCL slowdowns, it's been running exceedingly badly lately.
Verizon is also axing CDMA soon, so it's a good time to give them the middle finger once and for all. Gonna get me a H932(U if possible for not much more, may as well) to hopefully maintain similar coverage.
Anyway.
How're your batteries holding up? What kind of capacity loss have you experienced over the last couple years, anyone needed to outright replace yet?
How are your display panels holding up under normal use?
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Hey! Very good to see you!
Mine are still fine.
Verizon actually announced they are keeping CDMA for one more year. Not enough people ready. Now end of 2020:
https://stopthecap.com/2019/08/01/verizon-delays-shutdown-of-3g-cdma-network-until-the-end-of-2020/
Rooting T-MOBILE H932 is harder than the others. Really only buy that one of you're a T-Mobile customer.
Septfox said:
It's come to the point that I can justify retiring my old xt1254; dunno if the onboard storage is going or what, but even following a clean flash and accounting for BCL slowdowns, it's been running exceedingly badly lately.
Verizon is also axing CDMA soon, so it's a good time to give them the middle finger once and for all. Gonna get me a H932(U if possible for not much more, may as well) to hopefully maintain similar coverage.
Anyway.
How're your batteries holding up? What kind of capacity loss have you experienced over the last couple years, anyone needed to outright replace yet?
How are your display panels holding up under normal use?
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I dunno much about coverage, it's good enough i think. my phone (h932) got swollen battery after 1 year usage, but still it always got over 4hrs screen on time, and about 16hrs daily usage . Possible reason: charger. The Display, never have any issue so far, only faded oleo-phobic coating that makes your screen not smooth as new.
Both battery and display are great after a year of Heavy usage.
No problems with battery and screen since I got my H932 in May 2018. My battery doesn't last as long. Maybe a 10% drop, but that's to be expected for any phone after 16 months. My friend has the same phone since March 2018 and no problems.
I have it mine since day one release. And everything is working the same. I used an app to measure battery life. It recorded I lost 11% off my battery.
ChazzMatt said:
Hey! Very good to see you!
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Yo!
I've been lurking off and on, not completely absent; the last year and a half have been a huge horrible mess and things are finally calming down. I was around for some of the LAFsploit brilliance in particular.
ChazzMatt said:
Verizon actually announced they are keeping CDMA for one more year. Not enough people ready. Now and of 2020.
Rooting T-MOBILE H932 is harder than the others. Really only buy that one of you're a T-Mobile customer.
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Well good for them. Their service has been deteriorating in this area regardless, to the point where I'd probably be better off on GSM anyway, so they can still go shove it :v
Need b71 for CDMA-equivalent coverage, so I'll be needing the TMO radio. Unless someone figured out how to get the US998 to pick it up?
I also considered getting a v35 and crossflashing it if needed, but by the sounds of it I'd be incurring some extra cost to unlock and root. Still, the memory upgrade would be nice for future-proofing...hmmm...
immns said:
Possible reason: charger.
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Not terribly unlikely. Phones don't usually have much spike suppression, so a crappy charger or even a defective good charger can do some really bad things. On the other hand, li-ion/li-po batteries are sensitive; some minor manufacturing defect might have just taken a while to make trouble. Who knows! It's a testament to LG's kernel efficiency that you were still getting decent battery life.
HKSpeed said:
Maybe a 10% drop, but that's to be expected for any phone after 16 months. My friend has the same phone since March 2018 and no problems.
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As I recall, after their cluster**** of exploding phones and mass-bricking of still-functioning ones, Samscum started making an aim for 5% capacity loss over two years (and using it as a selling point, I think to help justify their prices). The impression from LG's marketing was that they weren't going to match that specifically, but they were going to try harder than other manufacturers.
10% doesn't seem too unreasonable to me either, and glue aside, the battery isn't too bad to get at :good: