Hey guys just wanted to share with you my RMA expierence with my transformer prime that I bricked (I take full responsibility for bricking it) by flashing a stock rom to it through clockwork recovery. So with no hope of an unbricking I decided to send it in just for the heck of it.I sent it in with my charger and my SD card which was an accident. I wasnt expecting anything great.
So I sent it in and was anticipating an email about how much it would be to repair the thing. After about a week I got an email however it was an email with the shipping info and it said it was shipped out. The following weekend after that I received my prime with minor scratches and there is a chip in the backing where it wraps around the screen. It really isnt bad though. I pressed the power button thinking maybe they sent me back my original prime without them attempting to fix it. Sure enough it turned on and booted into ICS. At this point I was almost positive that they didnt even mess with my prime to see what was wrong with it. However on the letter they sent back with the prime it says under the user problem column "Cust states after firmware update the tablet is not loading pass the asus splash screen. OS PW: N/A Recovery OS:Y" I was incredibly happy and used the prime until it was dead.
This is where the bad starts to happen I went into the box to snag my charger and realized it came back with no charger. So I called Asus back up and asked them if they could send me out a charger. The assosciate said that a supervisor would get back to me withing a few days. A week passed by and nothing happened no email or call. So I called back and a different lady pulled up the repair ID and said a request was just sent to the rapair department today. This request only requests for an answer to see if they sent me back a charger. If the repair department says they sent me one I will have to buy a charger sadly. Im still waiting to hear back to them and its been around 3 days. Hopefully they will get back to me.
Other then the charger issue I was really satisfied in the repair status though. I cant wait to get my prime up and running again!
mj23kb24 said:
Hey guys just wanted to share with you my RMA expierence with my transformer prime that I bricked (I take full responsibility for bricking it) by flashing a stock rom to it through clockwork recovery. So with no hope of an unbricking I decided to send it in just for the heck of it.I sent it in with my charger and my SD card which was an accident. I wasnt expecting anything great.
So I sent it in and was anticipating an email about how much it would be to repair the thing. After about a week I got an email however it was an email with the shipping info and it said it was shipped out. The following weekend after that I received my prime with minor scratches and there is a chip in the backing where it wraps around the screen. It really isnt bad though. I pressed the power button thinking maybe they sent me back my original prime without them attempting to fix it. Sure enough it turned on and booted into ICS. At this point I was almost positive that they didnt even mess with my prime to see what was wrong with it. However on the letter they sent back with the prime it says under the user problem column "Cust states after firmware update the tablet is not loading pass the asus splash screen. OS PW: N/A Recovery OS:Y" I was incredibly happy and used the prime until it was dead.
This is where the bad starts to happen I went into the box to snag my charger and realized it came back with no charger. So I called Asus back up and asked them if they could send me out a charger. The assosciate said that a supervisor would get back to me withing a few days. A week passed by and nothing happened no email or call. So I called back and a different lady pulled up the repair ID and said a request was just sent to the rapair department today. This request only requests for an answer to see if they sent me back a charger. If the repair department says they sent me one I will have to buy a charger sadly. Im still waiting to hear back to them and its been around 3 days. Hopefully they will get back to me.
Other then the charger issue I was really satisfied in the repair status though. I cant wait to get my prime up and running again!
Click to expand...
Click to collapse
What?? So you're saying YOU bricked your Prime, by flashing something you shouldn't have.
You were obviously rooted/unlocked, and installed a custom recovery...which means you knew **** could happen. So you bricked it, ASUS fixed it for you under warranty, NO CHARGE, and your jocking them because they forgot to send you your charger back?! Like they owe it to you? Go order one for the $30 or however much it costs....SINCE YOU JUST SAVED $400-$500
I mean I'm glad you got your baby back...that's some crazy good luck.
But there are many Prime owners who have problems with their Primes, that they themselves did not cause, and ASUS will NOT fix it for them.
Bottom line...be grateful you got what you got, and forget about the charger, buy another.
jaycustom said:
What?? So you're saying YOU bricked your Prime, by flashing something you shouldn't have.
You were obviously rooted/unlocked, and installed a custom recovery...which means you knew **** could happen. So you bricked it, ASUS fixed it for you under warranty, NO CHARGE, and your jocking them because they forgot to send you your charger back?! Like they owe it to you? Go order one for the $30 or however much it costs....SINCE YOU JUST SAVED $400-$500
I mean I'm glad you got your baby back...that's some crazy good luck.
But there are many Prime owners who have problems with their Primes, that they themselves did not cause, and ASUS will NOT fix it for them.
Bottom line...be grateful you got what you got, and forget about the charger, buy another.
Click to expand...
Click to collapse
The OP said he was grateful...
Why bash him?
Show some luv. The guys lost his charger...
Also a system restore from asus out of warrenty doesn't set you back that much..
Even if you bricked it, breaking the glass, is costly..
But I would buy a charger even is its going to be a spare. I leave myne at work and have a spare at home. And I would still buy one more if I can.. not that my prime has bad battery life, I just like the idea that I dont have to worry about charging the thing..
jaycustom said:
What?? So you're saying YOU bricked your Prime, by flashing something you shouldn't have.
You were obviously rooted/unlocked, and installed a custom recovery...which means you knew **** could happen. So you bricked it, ASUS fixed it for you under warranty, NO CHARGE, and your jocking them because they forgot to send you your charger back?! Like they owe it to you? Go order one for the $30 or however much it costs....SINCE YOU JUST SAVED $400-$500
I mean I'm glad you got your baby back...that's some crazy good luck.
But there are many Prime owners who have problems with their Primes, that they themselves did not cause, and ASUS will NOT fix it for them.
Bottom line...be grateful you got what you got, and forget about the charger, buy another.
Click to expand...
Click to collapse
I realized that I did all that stuff to it and admitted to it in my original post. I'm thankful that I got my prime back just thought it would be helpful to some people on here to know about my expierence. Thank you other for being nice and understanding in my position as I'm not ungrateful at all.
The charger was his property and they should have sent it back to him. To me this is totally independent of whether they chose to fix his prime under warranty. However, this is why they usually tell you not to send in anything more than the device itself because they don't want to be responsible for the extras and how would they know if someone is being dishonest to try and get a free charger or accessory from them. Should be safe to assume a repair center would have the appropriate chargers, cables etc. I have an extra charger myself, at the time asus store was out and I found one on ebay for about $22 I think - shouldn't keep food off your table. Hope you get it back, cross your fingers but don't hold your breath!
Sent from my Transformer Prime TF201 using Tapatalk
I'm pretty sure it says in the RMA documentation not to send a charger or the original packaging with it.
I had my hard bricked prime fixed for free too,Asus changed the motherboard
I did the same op did and I'm thankful too,my prime returned with the bootloader locked and the serial number is unknow
Hold on you guys are saying you unlocked your boot loader, bricked it, RMA and it was fixed for free?
ThatFool said:
Hold on you guys are saying you unlocked your boot loader, bricked it, RMA and it was fixed for free?
Click to expand...
Click to collapse
Yes that's right
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So their unlocker tool not only isn't working for a lot of people, it's not quite working for ASUS either? I guess I shouldn't be surprised with how fragmented and unorganized this company seems.
Did you guys just get lucky?
ThatFool said:
Did you guys just get lucky?
Click to expand...
Click to collapse
I'm not sure who payed for the service,PC Depot or Asus??I can't speak japanese very well but the guy from Pc Depot told me that Asus had changed my motherboard for a new one;just it,I pick up my prime and went to my home very happy and the guy said "thank you very much" in japanese
I think was " lucky" ...
The fact that they *forgot to return him his charger* does make them extremely sloppy.
The fact that they can not seem to contact their own labs does speak volumes of the quality of service some of these labs provide.
So, yeah, lay off the guy, he wasn't complaining, he was just reporting his experience.
I just picked up an extra charger from Office Depot you can use the site to see if theres one near you in stock might be better than having to go thru Asus was easier for me anyway and yes that one is compatible with tf101, 201 and 300 you can look on the Asus site yourself
Hey guys just wanted to report back that I did indeed get a charger from them back it took around 2 weeks but I have a charger and working prime. Couldnt be happier!
I hard bricked mine
i hard bricked my rooted unlocked prime and they fixed it for free. but now when i try to unlock it I get a error message.
what was the reasoning for the RMA when you sent it in?
Well I just got back my ATP and it is locked and working again! Quick turnaround too...got it back in 10 days! So glad it worked.
mj23kb24 said:
Hey guys just wanted to share with you my RMA expierence with my transformer prime that I bricked (I take full responsibility for bricking it) by flashing a stock rom to it through clockwork recovery. So with no hope of an unbricking I decided to send it in just for the heck of it.I sent it in with my charger and my SD card which was an accident. I wasnt expecting anything great.
So I sent it in and was anticipating an email about how much it would be to repair the thing. After about a week I got an email however it was an email with the shipping info and it said it was shipped out. The following weekend after that I received my prime with minor scratches and there is a chip in the backing where it wraps around the screen. It really isnt bad though. I pressed the power button thinking maybe they sent me back my original prime without them attempting to fix it. Sure enough it turned on and booted into ICS. At this point I was almost positive that they didnt even mess with my prime to see what was wrong with it. However on the letter they sent back with the prime it says under the user problem column "Cust states after firmware update the tablet is not loading pass the asus splash screen. OS PW: N/A Recovery OS:Y" I was incredibly happy and used the prime until it was dead.
This is where the bad starts to happen I went into the box to snag my charger and realized it came back with no charger. So I called Asus back up and asked them if they could send me out a charger. The assosciate said that a supervisor would get back to me withing a few days. A week passed by and nothing happened no email or call. So I called back and a different lady pulled up the repair ID and said a request was just sent to the rapair department today. This request only requests for an answer to see if they sent me back a charger. If the repair department says they sent me one I will have to buy a charger sadly. Im still waiting to hear back to them and its been around 3 days. Hopefully they will get back to me.
Other then the charger issue I was really satisfied in the repair status though. I cant wait to get my prime up and running again!
Click to expand...
Click to collapse
how did you request for rma? and where are you coming from?
Related
Hello everybody,
I'm pretty sure my SGS2 just died. I didn't drop it or anything, just left in plug on my computer for a while. Since 2 weeks, it started to act weird when it was plugged to this laptop and the laptop was plugged too ( the touchscreen was going crazy when I tried to use it ). After 2 hours not looking at it, I tried to turn the screen on and it just wouldn't, but the two buttons were lighting up still. So I took of the battery to reboot it. Then I looked closer to the screen and I saw it was all cracked, but from the inside. Exactly like if I dropped it ( which I didn't recently ), but literally inside of the screen. Here is a picture I tried to take ( sorry for the quality ) :
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It doesn't feel like cracked at all when I scratch it with my nails, and the screen remains black no matter what I do
So I don't really know what to do (and what happened...). My phone was running a custom ROM ( CheckRom HD ), and I still have access to the shell as a root. Should I do something before sending it to warranty ?
Second pretty big problem is that I'm an Android developer, in the middle of a pretty busy developing week so I would need to change it as fast as possible. I'm living in France, and I bought it online on some french website, would you guys know if there's some kind of samsung shops where I can change it ?
Thanks for your advices, I'm gonna go cry now
I just wonder if it overheated, using it during charge. ? ? Hope someone can help you.
Sent from my GT-I9100 using xda premium
UpInTheAir said:
I just wonder if it overheated, using it during charge. ? ? Hope someone can help you.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Yes, it always had overheated, since day 1 (so a bit before I started flashing roms on it). Not especially when charging, but when playing sometime the device was literally burning ( I read a lot about that, some people say really warm only, but this one was literally burning my ear when at maximum temperature ). Didn't play game or anything these past 2 days tho, so I don't think it overheated because of that recently
For information, I've been flashing ROMs for a bit more than 2 years now, never had any problem, I'm 99% sure this is only hardware related for those who are scared.
kouray said:
when playing sometime the device was literally burning ( I read a lot about that, some people say really warm only, but this one was literally burning my ear when at maximum temperature ).
Click to expand...
Click to collapse
I don't know what games you're playing, but if you're burning your ear, I think you're playing them wrong .
oinkylicious said:
I don't know what games you're playing, but if you're burning your ear, I think you're playing them wrong .
Click to expand...
Click to collapse
Haha, from what I remember it was occurring playing dungeon defenders and getting a call in the middle
the problem is that you have a custom rom in it, and that for sure void your guarantee, even the fault is hardware related to the screen, and not to the device itself. Did you try to call and see how it react the phone? It ring?
Maybe there is a solution, even without screen, to put it in download mode, flash a stock rom with odin, and send it back to warranty.
I read about a user wich have a SGS2 with a creen wich cripple it by himself, without even touched...so your best chance is to your warranty. (I think you need a special warranty to can send it to any samsung store, not just to one or carrier from you bought the phone).
Finger crossed!
hhhans1 said:
the problem is that you have a custom rom in it, and that for sure void your guarantee, even the fault is hardware related to the screen, and not to the device itself. Did you try to call and see how it react the phone? It ring?
Maybe there is a solution, even without screen, to put it in download mode, flash a stock rom with odin, and send it back to warranty.
I read about a user wich have a SGS2 with a creen wich cripple it by himself, without even touched...so your best chance is to your warranty. (I think you need a special warranty to can send it to any samsung store, not just to one or carrier from you bought the phone).
Finger crossed!
Click to expand...
Click to collapse
Hey, thanks for your answer. I contacted Samsung yesterday, there's apparently no Samsung store anywhere around here ( I guess France's capital is considered as a small village in the middle of nowhere ), they just told me to write a letter with pictures to their repair address ( not even the phone ) and they had no idea what was gonna happen next. I guess I'm gonna wait for their answer and eventually try to reset the flash count and restore stock rom from Odin :/
kouray said:
Hey, thanks for your answer. I contacted Samsung yesterday, there's apparently no Samsung store anywhere around here ( I guess France's capital is considered as a small village in the middle of nowhere ), they just told me to write a letter with pictures to their repair address ( not even the phone ) and they had no idea what was gonna happen next. I guess I'm gonna wait for their answer and eventually try to reset the flash count and restore stock rom from Odin :/
Click to expand...
Click to collapse
but the site, from where you bought the phone, didn't give you some warranty papers? I bought a neverlocked SGS2 from an online store here in Bucharest, and they give me a warranty paper...and for sure if Paris is in the middle of nowhere, then Bucharest is the definition of nowhere..just kidding.
It's impossible that a site wich sell new SGS2, to not give you the warranty.
And the process to send pictures of phone is like, my car engine doesn't start, but the lights are on, and i will send pictures to the service...it not like even samsung care-service.
You might be luckly and get it under warranty cos its obviously burnt-out from the inside so they probably wont have access to anything (bin counter)cos its all fried inside.Then again normally a warranty covers only certain things and when a power cut killed my mates phone that was plugged in during a storm here in Spain they told him it wasnt a warranty thing and he had to talk to the power company or use his house insurance as it wasnt a direct fault from the phone itself cos it was plugged in and not under use.All he said was that it died over night while charging,nothing about the storm.
dam sorry to here this
hhhans1 said:
but the site, from where you bought the phone, didn't give you some warranty papers? I bought a neverlocked SGS2 from an online store here in Bucharest, and they give me a warranty paper...and for sure if Paris is in the middle of nowhere, then Bucharest is the definition of nowhere..just kidding.
It's impossible that a site wich sell new SGS2, to not give you the warranty.
And the process to send pictures of phone is like, my car engine doesn't start, but the lights are on, and i will send pictures to the service...it not like even samsung care-service.
Click to expand...
Click to collapse
The website actually do have a store that I went to, but the guy from the store from the store told me he won't do it for free since the screen is cracked [even if it was from the inside...], so he just took me for responsible and there were no way to negociate :/
I'm gonna see in the next few days what my options are and let you guys know
hi
If u can put your phone in download mode put the a official rom in it! with odin
http://www.mediafire.com/?1go42ci4n440vk0
this program can generate the latest official rom in your country...
Good luke i hope its help!
---------- Post added at 01:29 AM ---------- Previous post was at 01:28 AM ----------
kouray said:
Hello everybody,
I'm pretty sure my SGS2 just died. I didn't drop it or anything, just left in plug on my computer for a while. Since 2 weeks, it started to act weird when it was plugged to this laptop and the laptop was plugged too ( the touchscreen was going crazy when I tried to use it ). After 2 hours not looking at it, I tried to turn the screen on and it just wouldn't, but the two buttons were lighting up still. So I took of the battery to reboot it. Then I looked closer to the screen and I saw it was all cracked, but from the inside. Exactly like if I dropped it ( which I didn't recently ), but literally inside of the screen. Here is a picture I tried to take ( sorry for the quality ) :
It doesn't feel like cracked at all when I scratch it with my nails, and the screen remains black no matter what I do
So I don't really know what to do (and what happened...). My phone was running a custom ROM ( CheckRom HD ), and I still have access to the shell as a root. Should I do something before sending it to warranty ?
Second pretty big problem is that I'm an Android developer, in the middle of a pretty busy developing week so I would need to change it as fast as possible. I'm living in France, and I bought it online on some french website, would you guys know if there's some kind of samsung shops where I can change it ?
Thanks for your advices, I'm gonna go cry now
Click to expand...
Click to collapse
hi
If u can put your phone in download mode put the a official rom in it! with odin
http://www.mediafire.com/?1go42ci4n440vk0
this program can generate the latest official rom in your country...
Good luke i hope its help!
Dont worry about software, this phone is fried already and noone is able to get anything from its memory. Give it for repair and pray
BTW why cant you try to open it by yourself?(just to check what happened ) Samsung doesnt use any seals on their phones...
Nop the phone is not fried, just the screen ( and the vibrate seems a bit ****ed up too but not completely ), all datas are still there and still accessible via adb. It's true that I'd like to open it myself and see what happened inside but I won't unless samsung send me a new device, I'm waaaaaaay too clumsy to open it without ****ing everything up around ( trust me, I had pretty bad past experiences with opening creative and HTC devices ).
Thanks for the link boias21
For those who want to know the end of the story, here is what happened :
I called samsung, they asked me to send pictures of the device with an explanation of what happened (instead of giving me the address to get it fixed...). After a few days, no answer from them, so I called. They told me they would call me back the day after. 5 days after, still didn't call me, so I called them back. This time, they told me they sent me the address to get the phone fixed by mail, and that I should get it the next day. 3 days after, still nothing. Call them back, they sent it to the wrong address (.........), and they didn't wanna give me the address by phone. After insisting and spending 20 minutes on the phone with them, they let me talk to a supervisor who gave me the address, warning me many times that if they consider the device broken by my fault I'll have to pay, and if I don't want to, I'll have to pay to get my device back (............). I got really pissed, check the address on the internet and saw review from people who sent their devices to this address. First of all, it is not samsung who's fixing it, just some private company. Second of all, they make you pay, most of the time, weather it's your fault or not ( and devices get there more broken than when you send it pretty often ). Plus, you have to wait around 1 month to get your phone back. If they consider that it's your fault, they send you a bill that you have to pay and send back before they start fixing it (2 more weeks ?).
Got really mad, found the closest address from where I live to get it fixed, went there, and paid 180 euros (I know I could have done that for half the price buying the screen on internet and doing it myself but I suck at doing that kind of thing).
Samsung really suck on this, I think it's the one thing I really love about apple, your device is broken, you just go to the apple store, and you have physical contact with people.
Yeah I agree. I have an iPhone 4 as well and apple warranty is the best around. I have returned about 7 phones (not all mine) for various reasons and never even had to take an invoice or anything else with me. They just check for water damage and replace on the spot. 5 minutes later new (refurbished) phone. Try asking for warranty from Samsung without an officially authorised reseller invoice. Assholes.
Sent from my GT-I9100 using xda premium
Device: European i9100 SGS2 Black.
Symptoms:
*Yellow triangle + battery when booting up with a lot of battery(This means 40% or more, boots normal when low battery)
*USB is plugged in even when it is not. Happing mostly when having 40% battery or more at boottime.
*Phone says it is charging constantly, either by USB or AC. Problem comes at boottime when 40% or more, if less, next time I plug the charger in.
Workaround: Boot CWM, then tap reboot system. Problems are still there.
Screenshot from my current ICS ROM in post below.
Do not take me wrong, I have tried being at stock after problem occured, but the problem is still there at any rom that I have tested, even stock 2.3.3.
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Return to/flash stock firmware (if you're not running full stock at the moment, if you're running a CFRoot kernel over stock, reflash stock). Or if you are running stock & have already tried a factory reset (also try this if you haven't already), return phone to your carrier/Samsung for warranty service/replacement.
MistahBungle said:
Return to/flash stock firmware (if you're not running full stock at the moment, if you're running a CFRoot kernel over stock, reflash stock). Or if you are running stock & have already tried a factory reset (also try this if you haven't already), return phone to your carrier/Samsung for warranty service/replacement.
Click to expand...
Click to collapse
Just updated the post.
Samsung will most likely tell me it is not warranty, so I wont.
The shop gave me a new battery, which did not help.
PS: Better setup in post over now, so please read it again before answering to this. Thanks.
You could try cleaning the USB socket with a new/unused toothbrush, you could try cleaning it with isopropyl alcohol and a q-tip/cotton bud.
If these don't work I don't honestly know what fix you expect anyone on here to offer you. Your phone is not working properly/ is stuffed. Regardless of how you get it done/who you have do it, you'll need it repaired.
I've seen it suggested on here to replace the USB circuitry board of the phone yourself (apparently you can get these on eBay), but unless you have experience fixing/soldering small electronics you probably don't want to attempt that.
If 'the shop' is giving you grief, go over their head and contact Samsung in your country directly.
sebastiane said:
Just updated the post.
Samsung will most likely tell me it is not warranty, so I wont.
The shop gave me a new battery, which did not help.
PS: Better setup in post over now, so please read it again before answering to this. Thanks.
Click to expand...
Click to collapse
The only way I can go over their head is by sending the phone to the service center they use in Norway. The company I work for use the same center, but then again, I do not want to be without my high end phone for a long time to get it back unfixed, as many posts I have read stated about Samsung service.
I know it can be done yourself, but never read anything about the need to solder it, only that it was fast to do.
Yes, I might try the isopropanol thing you supposed. It might work.
Do you know the reason for such things to happen?
I guess only you can make the decision about sending it in for service.
In that case, maybe fixing it yourself might be the answer given you've said you think no soldering is required.
Cleaning the usb socket might help if it's dirty or not making contact properly, but to be honest, that warning you're getting at boot wouldn't be happening unless there was something very wrong with the phone itself by my estimation.
No. I don't know much about smartphone electronics. I know my way around roms/software, but the innards of a phone, no
sebastiane said:
The only way I can go over their head is by sending the phone to the service center they use in Norway. The company I work for use the same center, but then again, I do not want to be without my high end phone for a long time to get it back unfixed, as many posts I have read stated about Samsung service.
I know it can be done yourself, but never read anything about the need to solder it, only that it was fast to do.
Yes, I might try the isopropanol thing you supposed. It might work.
Do you know the reason for such things to happen?
Click to expand...
Click to collapse
I will post some links to a site that explains a little of this, in clear English, so you can see a little about it.
And by the way. This started after inserting a SD card.
Sent from my GT-I9100 using XDA App
Try a new USB power board from ebay maybe about $10.
Is this a brand new fone?
End of the day just send it off to Sammy if your that stuck.
Phone is from September/november. Root might happen to kill this service.
Sent from my GT-I9100 using XDA App
sebastiane said:
Phone is from September/november. Root might happen to kill this service.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
Flash stock original to device then use USB jig to reset counter send back there is no hidden counter and they will repair/replace.
All sorted
Sent from the valley of the shadows....
Where to get a jig?
Sent from my GT-I9100 using XDA App
eBay. Search for 'Samsung Galaxy S2 jig'. Cost a few dollars.
sebastiane said:
Where to get a jig?
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Click to expand...
Click to collapse
AFAIK, ebay has little security for the deliver + long delivery time to Europe?
Thats what I think at least.
Sent from my GT-I9100 using XDA App
Try and get one locally there if you're so worried about buying one on eBay for whatever reason. Security for delivery ? Dude, it's a 3 dollar jig. So it doesn't get delivered. Worst case you lose 3 bucks (big deal), and if you pay with PayPal you'll get your 3 bucks back. It took me about 7 working days to get mine delivered & I'd be surprised if it took much more than that to get to you.
Also, there's a thread in the General section here where people are offering to let other people use their jigs. Have a look in that section to see if there might be someone close to you who can lend you theirs/maybe you can meet up with them & use their jig.
Alternatively you can make your own with 3 100K ohm resistors & a USB plug (do a Google search, there are a bunch of tutorials to show you how to do this).
sebastiane said:
AFAIK, ebay has little security for the deliver + long delivery time to Europe?
Thats what I think at least.
Sent from my GT-I9100 using XDA App
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It's a problem with your usb charging port. The only way to truly fix it is to have the charging port plus circuit board replaced. Happened to me a week back and I tried virtually everything- stock roms, removed root, replaced batteries etc. None of that worked. Some posts said it was a port problem. Went to a tech guy I knew and he confirmed the issue when he disconnected the port. It was relatively cheap for me to fix but some people have climed that samsung charges a large amount to fix it. You're better off trying to get it fixed on your own. If you're on warranty, try and claim it
demondor said:
It's a problem with your usb charging port. The only way to truly fix it is to have the charging port plus circuit board replaced. Happened to me a week back and I tried virtually everything- stock roms, removed root, replaced batteries etc. None of that worked. Some posts said it was a port problem. Went to a tech guy I knew and he confirmed the issue when he disconnected the port. It was relatively cheap for me to fix but some people have climed that samsung charges a large amount to fix it. You're better off trying to get it fixed on your own. If you're on warranty, try and claim it
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Click to collapse
You live in the europe?
Sent from my GT-I9100 using XDA App
Anyone have a part number or something I can use to search the part up on ebay?
Also, can abyone tell me if it needs to be soldered, or if it is only screwdriver I need to replace it?
Sent from my GT-I9100 using XDA App
USB jig Samsung galaxy s2 or many of the other search criteria will get you to part mine cost £1 Inc shipping from China to which took at most 1 week.
I would not advise doing any repairs as you have warranty no point messing around.
Sent from the valley of the shadows....
I got a problem with sending it in. 1-4 weeks is too long for me without this great phone.
I got warranty, but Samsung wont pay for the repair, AFAIK it is mostly caused by water and dust.
And when I asked for part no or something like it, I meant the internal usb port, not the jig.
Cheers
Sent from my GT-I9100 using XDA App
Ive see a lot of threads about Prime's screen tearing and stuff but nothing like what is happiening with mine...
I've got this the first time a few months ago, and usually a reboot, or a long time without using it, or even a factory reset would make it go back... I wasnt getting it for a while, but now... no reboot is working...
want to know if anyone got anything like this, and if its really hardware and i will have to take it to ASUS...
Taking to ASUS is not really an option right now cuz I am not in the country I bought it right now and will take more two weeks to go back there...
Is there any way to flash a firmware through adb? would love if someone could walk me through it... thats the only hope I have right now.... unless someone have a better idea...
I am still hoping this is software... maybe a variant of what many people has been getting... since as far as I remember this started happen after ICS update
Thanks guys
It's dead Jim. RMA it. Looks like a loose connection.
leppie said:
It's dead Jim. RMA it. Looks like a loose connection.
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Maybe, but only if it is a cable I couldn't check.... I just opened it, checked the cables and still same ****....
I had the same issue. I dropped my prime and then this happened. I had to RMA it.
have you tried reboot it using the pin hole by the micro sd card?
Guys i just want to report I had to RMA it. About 3 weeks after i gt it back perfectly working. They replaced the lcd pannel. But the most interesting is the device has an unlocked bootloader. Nevertheless it was taken care of under the warranty! Amazing that Asus is honoring unlocked devices' warranties for problems unrelated to it. Great job Asus!
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
blamster said:
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
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Click to collapse
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
cloudraker said:
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
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Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
blamster said:
Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
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They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
johnbyebye said:
They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
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Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
blamster said:
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
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Sounds like everything worked out.
im in the same boat as you... completely dead phone. But I did open it to see of the battery pull would work. Do you think that theyll check and refuse my warranty because I opened it? the phone on the outside is NEW. Btw do you have a contract/account with ATT? I bought mine off ebay and used it on tmo...
I have the exact same problem! Totally dead phone that the charging light won't even turn on for. Unfortunately there is a small crack in the bottom left of the phone that was caused months prior so ATT wont give me a new one...
send it for repairs! I had rooted and unlocked mine so ATT didnt cover my warranty, but I only paid 50 bucks for the repairs and now I have my phone back!
Hello guys,
I have (had) a transformer prime with stock android 4.1.
I tried to flash my Prime with Goomanager and TWRP.
I found out that I had to install twrp manually to do this. (it was disabled by goomanager for the prime)
So I rooted my tablet with motor chopper, unlocked my bootloader with the asus apk and followed these instructions http://www.youtube.com/watch?v=0-KLPDu2sos
They looked pretty straight forward, so I thought I'd give it a try.
I downloaded the file and relocated it to /twrp.blob and typed "reboot".
After rebooting I used goomanagers "Restore Recovery" button and after that it wouldn't boot.
It always freezes at the boot screen. (the one with the asus Logo in the center and Nvidia logo in the right bottom corner)
It also says "The device is unlocked." in the left upper corner.
I didn't know that I would need ADB (i didn't even know at that time, what that was) or fastboot on my laptop. Maybe this is my problem.
I tried the follwing things:
- press power and lower volume:
the tablets just turns off and on to this same splash screen
- I thought about trying option 1 from here (http://forum.xda-developers.com/showthread.php?t=1514088), but I had to install adb and fastboot, but when I type "adb devices" in the console, it says "list of devices attached", but there aren't any.
(my tablet is connected and is turned on [at least to this splash screen])
I hope you guys can help me and I didn't brick my tablet completely.
thanks
Simon
Same exact thing happened to me. Tried to reboot into recovery and now I can't get past the splash screen. No option for fastboot and adb does not show my device. I had to send mine in to Asus and that was three weeks ago. They have informed me that there will be a charge (have not said how much yet) but other than that no response from them. The issue we are having is a hard brick and unless you backed your prime up with nvflash? tool before upgrading to Jeallybean there is no way to recover it.
Hi @slatonyam,
thank you very much for your answer.
Could you please be so kind to tell me what it cost to repair it, after you got it back?
I just want to make sure it is worth the trouble and money.
Isn't there another way by using a micro sd with a build or similar?
best regards
slatonyam said:
Same exact thing happened to me. Tried to reboot into recovery and now I can't get past the splash screen. No option for fastboot and adb does not show my device. I had to send mine in to Asus and that was three weeks ago. They have informed me that there will be a charge (have not said how much yet) but other than that no response from them. The issue we are having is a hard brick and unless you backed your prime up with nvflash? tool before upgrading to Jeallybean there is no way to recover it.
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Simon after three weeks of sitting on my tablet and numerous phone calls and emails from me, Asus finally got back to me with a quote. I believe the only reason they got back to me is because I told them to ship my tablet back to me and forget the repairs. This is the quote they gave me:
$213 for the motherboard
$65 for labor
I had already told them to ship my tablet back to me so I wasn't interested in getting it repaired and the cost is too much. I only paid $249 for the tablet through New Egg. So I think I just might buy a motherboard off ebay and try to repair it myself, I figure I have nothing to lose.
SimonErich said:
Hi @slatonyam,
thank you very much for your answer.
Could you please be so kind to tell me what it cost to repair it, after you got it back?
I just want to make sure it is worth the trouble and money.
Isn't there another way by using a micro sd with a build or similar?
best regards
Click to expand...
Click to collapse
Update after 3 days or so waiting for them to ship my tablet. I received a email Tuesday stating that they were finally shipping my tablet back. But under the serial number I noticed that the device they are sending begins with CA whereas the one I sent in begins with a C1. Maybe they replaced my tablet after all. Will let everyone know when I receive it Tuesday.
Hi @slatonyam
I did sent my Transformer to Asus exactly 7 days ago and just got it back.
(had to send it to Asus Czeck, because I live in Austria - but it was pretty fast)
it is working again (got the same device) and it seems like they repaired it on warranty, because they didn't sent me a payment information or anything.
just got a working device back today.
I'm happy and I wish you good luck with your device.
best regards
Thanks for your kind words but I received the tablet back today and it was not repaired. But so happy that you received a repair for yours. I guess I will just lean on my Nook HD+ for now until a solution is released.