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I'm hearing nothing but problems. I hear the majority of primes have some form of defect. It seems to me that ASUS screwed up pretty royally with there launch.
I'm in canada and i have a preorder on some small time website. Whats the story? is it only these first few that have defects?
I doubt i would be able to return it to my retailer so im really worried about getting a defected model.
Most things are some small issues so worst that happens is you keep it for a few weeks until stocks fill up and can exchange
My hunch is that the first batch of Primes were defective. ASUS halted the shipment to Canada and delayed the shipment to the US so they could examine existing Prime inventory and correct the wifi problem. They likely had to open each prime to fix it, which likely caused new problems which seen reported here like the Prime screens bleeding light, and looseness, and markings on the basel.
Hopefully those who are waiting in pre-order hell will be the lucky ones who will get the next new batch of Primes fresh off the conveyor belt with the wifi problem fixed.
That's my hunch.
tylermaciaszek said:
Most things are some small issues so worst that happens is you keep it for a few weeks until stocks fill up and can exchange
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screen bleeding, bad wifi, something else.. lol (not dead pixel, could care less)
plus a couple of peoples are just crapping out on them. those issues would bug the crap out of me.
and i couldn't return it to my provider, but could i return it to ASUS?
If your retailer had them in stock you could return it to them if not have to go through asus
As for issues don't worry many people have perfect tablets some just got unlucky Asus will sort it all out
tylermaciaszek said:
If your retailer had them in stock you could return it to them if not have to go through asus
As for issues don't worry many people have perfect tablets some just got unlucky Asus will sort it all out
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tell you what. my prime is perfect. not a problem at all.
Mines not. My gamestop prime has horrid wifi screen bleeding and no gps... It actually just rebooted after freezing while viewing this very thread... I just want the tablet to work... I hope gamestop will exchange it with a version thatcomes in jan or feb... Im not even a room over and i am between -70 and -80 on wifi analyzer.... Awful.... But i am willing to wait if it means i can get working prime
kinda makes me glad I didn't get a prime now. after going 4 tfs I wondered if asus could do better with their second Gen tablet... doesn't seem like they've done much qc this go round either.
guess I'll be getting another Sammy when they get released.
I've been using mine all day long, haven't noticed any problems with mine, no screen bleed...wifi works good for my situation, only thing I can see wrong is it looks like I may have one dead pixel but it doesn't bother me enough..plus if it does bother me ill just wait a little but for fresher models
Sent from my Transformer Prime TF201 using Tapatalk
I'm actually glad I ordered my 64 GB now... once I accepted the fact that I wasn't going to get it before Christmas, I am glad and hopeful that some of these initial problems might be ironed out & better quality control put in place, in the next few weeks before I'm expected to receive mine; the rush to push the product out before the holidays being over now.
Sent from my MB860 using xda premium
My Prime is working great. Everything works well including wi-fi and GPS.
No bleeding, battery is great and no lagginess whatsoever, no matter what I am doing.
I doubt "the majority" have problems. It's just that people are more likely to post their problems with their Primes (in the hopes to get them fixed) than others whose Primes are working well.
It's certainly not a clean launch by any means. But to say the majority of Primes are defective is a jumping to conclusions.
If your unit is defective, return it for a new one.
Just got to open mine today for Christmas, although it arrived from Newegg 2 days ago. I also got the docking station. Knock on wood, mine seem to be working just fine so far.
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
LondonGentleman said:
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
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Not to make light of the situation, but it probably would make a good cutting board - did you see the video of that guy cutting apples on the screen? You would need to make sure the juices don't ruin the circuit board, though.
LondonGentleman said:
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
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You mean there's no pin-hole to do a hard reset like you could do on a smartphone or PDA?
tbns said:
Not to make light of the situation, but it probably would make a good cutting board - did you see the video of that guy cutting apples on the screen? You would need to make sure the juices don't ruin the circuit board, though.
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Haha, yeah you're right... I do like to cook so I might as well get some use out of it.
Sent from my SGH-I727R using xda premium
the_game_master said:
You mean there's no pin-hole to do a hard reset like you could do on a smartphone or PDA?
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Click to collapse
Yup, just there is but it did nothing when I pushed it. The only life in the unit is a green LED when the charger's plugged into the wall. It doesn't even show up on my PC when I plug it in. Good and truly dead it seems.
At least I got a couple of hours out of it before it died. Other than the whole catastrophic power failure thing it was a real pleasure to use...except maybe for the vibration...it also seemed a little busted.
Sent from my SGH-I727R using xda premium
Every new tablet had it's issue. Look at all the early threads for each tablet. Some people had issues, some people didn't. Your choice whether you want to venture down that road or wait. But what I have seen is that the later models, it has taken longer to get root because the development had the earlier models.
Sent from my Transformer Prime TF201 using XDA Premium App
unknown_owner said:
Every new tablet had it's issue. Look at all the early threads for each tablet. Some people had issues, some people didn't. Your choice whether you want to venture down that road or wait. But what I have seen is that the later models, it has taken longer to get root because the development had the earlier models.
Sent from my Transformer Prime TF201 using XDA Premium App
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this thread isnt about whether or not tablets normally come out with issues, its about whether i should take a chance, its about if theres a chance of defects in the later models.
blaziner18 said:
this thread isnt about whether or not tablets normally come out with issues, its about whether i should take a chance, its about if theres a chance of defects in the later models.
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Click to collapse
And I answered you: Your choice whether you want to venture down that road or wait. There may or may not be defects down the road, we're not there yet so no one knows that answer, only Asus, maybe.
Sent from my Transformer Prime TF201 using XDA Premium App
Hey guys i need some help. Well my the 40 pin connector on my prime are all bent and now it doesn't even want to turn on anymore, i'm assuming its because of that. Does anyone whether this piece is something that can be bought online somewhere? I really don't want to bother calling ASUS cos i kinda already know what they'll say. Besides, my warranty is voided anyways.
Or does anyone know of a good repair place for tablets?
my Prime is two months old and the same thing happened to me. I just sent it in for RMA. Seems to be a common problem.
slap88 said:
my Prime is two months old and the same thing happened to me. I just sent it in for RMA. Seems to be a common problem.
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I sent in a request for RMA on saturday and haven't gotten any response back from it yet. How long did the process take for you?
Edit: Nevermind. Just got an email with the RMA number and shipping label.
babymatteo said:
I sent in a request for RMA on saturday and haven't gotten any response back from it yet. How long did the process take for you?
Edit: Nevermind. Just got an email with the RMA number and shipping label.
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I thought your Prime warranty was voided? Did you unlock it? I'm asking as there seems to be some discrepancies on what constitutes an unlocked bootloader voided warranty. I hear conflicting reports....some people are saying that you're totally screwed and I'm hearing others are getting RMA's due to some manufacturing hardware problems. Just curious if you're unlocked but yet still getting an RMA. Thanks.
Sent from my Galaxy Nexus using Tapatalk 2
anyone have pictures?
babymatteo said:
Hey guys i need some help. Well my the 40 pin connector on my prime are all bent and now it doesn't even want to turn on anymore, i'm assuming its because of that. Does anyone whether this piece is something that can be bought online somewhere? I really don't want to bother calling ASUS cos i kinda already know what they'll say. Besides, my warranty is voided anyways.
Or does anyone know of a good repair place for tablets?
Click to expand...
Click to collapse
how did it happen? From day one I thought to myself that the design of the connector was a bit on the "poor side"
Sent from my Transformer Prime TF201 using XDA Premium HD app
I sent mine on April 24th, they received it on April 26th. Just checked the status and it says completion date May 2nd and has a Fed Ex tracking number. Cant wait to get it back. I was expecting a lot worse with all the RMA nightmare stories I have seen
Bit off topic but still on topic. If you guys still have that little plastic clip that came with the original packaging, I would use that to protect the pins when not in use. This is what I do. It doesn't look that bad without a case. I don't even notice mine because I have a case.
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
lesson*
Ha! I'm not laughing at you my friend, but just the situation in general. I just got an RMA # for this annoying LCD mura that I have as a result of Asus' crappy displays that they used, but I doubt I'm actually going to use it since the only thing worse than their product design is their RMA process. Judging from the majority of threads on XDA, you should probably just be happy that they didn't break it on you and either blame you for customer-induced damage or just ship you back a broken tablet. Asus sucks.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
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i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
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That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
krlane said:
That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
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exactly. they go from a company - Amazon - that is pretty much the gold standard for customer service amongst online retailers where they could have easily dealt with them and had a prime in their hands within a few days to trying to RMA it through Asus when there are a million threads and horror stories already on this board. makes no sense.
the LAST thing you should ever do is try to send it back to the company to fix when you can get a new unit.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
Click to expand...
Click to collapse
This a true story? Why would you get an RMA from Asus when you could have just returned it back to Amazon and got a new one? I've received 5 Prime tablets from Asus RMA department and all of them had issues. If you actually read some of the older posts in here when everyone was RMA'ing their Prime's most people had like an average of 3 RMA returns for one tablet. The RMA process just made it worse.
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
nhshah7 said:
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Yes I checked other computers and the tech support folks had me try that and a bunch of other stuff as well before giving me an RMA. The tech people were fine. I just think they didn't test it before returning to me, or meant to send me a replacement and sent the original; back by mistake. I have been surprised at this experience for I did my homework before deciding to buy the prime and it was rated #1 in most reviews.
nyijedi said:
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
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I had to pay the first time. They only offered to pay when they returned my prime unrepaired and I had to send it back again.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
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Click to collapse
This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
STraver said:
This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
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Click to collapse
but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
nhshah7 said:
but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Click to collapse
Yes I tried all those ideas and the Asus folks had me check all those things as well. The port does work for charging, but is no longer recognized by a computer. It seems to have happened to a number of other primes too because I've seen other descriptions very similar. I put up one post where I asked people who had this issue and sent their prime in to RMA to report what Asus found when they completed the repair, but no one was willing to respond. I was going to report what the problem was when I got mine back but Asus didn't repair it, they just returned it..........
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
pceasar said:
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
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Click to collapse
I think it means they put on a new void warranty sticker
Sent from my Inspire 4G using xda premium
We regret to inform you that your RMA application form is being rejected as it appears your device has been unlocked. This has voided the warranty and we are unable to offer you an in-warranty repair
Please be informed that there will be a payment involved in repairing this product further. The starting fee is 35 pounds (excluding vat) which is only for shipping. The full quotation will be sent to you by the repair centre after the inspection.
If you elect to continue with the out of warranty ASUS repair, please be kind enough to resubmit the RMA form agreeing for possible payment terms.
You may also contact your local PC shop in order to seek for an alternative option.
We regret for the inconvenience caused.
How do they know that!! I guess I need to take my tablet apart!
They know that because when you unlock it the unlock tool sends an identifier to the Asus' servers and it has your tablet's info in it...
sjrixon said:
How do they know that!! I guess I need to take my tablet apart!
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Click to collapse
It's no secret that they record who grabs unlock tokens, and you did have to agree to a massive agreement when unlocking that your warranty was void.
Even if you do manage to get them to accept it for repair, they'll relock your device to rub salt into the wound.
Is there a video anywhere of a camera fix? Youtube is just full of people trying to fix their Wi-Fi
sjrixon said:
We regret to inform you that your RMA application form is being rejected as it appears your device has been unlocked. This has voided the warranty and we are unable to offer you an in-warranty repair
Please be informed that there will be a payment involved in repairing this product further. The starting fee is 35 pounds (excluding vat) which is only for shipping. The full quotation will be sent to you by the repair centre after the inspection.
If you elect to continue with the out of warranty ASUS repair, please be kind enough to resubmit the RMA form agreeing for possible payment terms.
You may also contact your local PC shop in order to seek for an alternative option.
We regret for the inconvenience caused.
How do they know that!! I guess I need to take my tablet apart!
Click to expand...
Click to collapse
Wel, when you unlock, that info is sent to their servers, so they know.
Kind of sucks because I unlocked mine in March and since that time I have the green camera screen twice. Both times I contacted Asus through these forums (Gary Key the first time, then the Service Center Manager in Texas directly the second time) Both times they agreed to fix the issue as it was a hardware issue.
I would try and get that point across, that is in fact HW and nothing to do with unlocking. And since there are so many cases of the green screen issue, I would try and speak with someone there.
Good luck
GreginNH said:
Wel, when you unlock, that info is sent to their servers, so they know.
Kind of sucks because I unlocked mine in March and since that time I have the green camera screen twice. Both times I contacted Asus through these forums (Gary Key the first time, then the Service Center Manager in Texas directly the second time) Both times they agreed to fix the issue as it was a hardware issue.
I would try and get that point across, that is in fact HW and nothing to do with unlocking. And since there are so many cases of the green screen issue, I would try and speak with someone there.
Good luck
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Click to collapse
.. i was able to RMA and mine is unlocked... hehehehe... .i recieved my unit yesterday and im all happy.
bashir111 said:
.. i was able to RMA and mine is unlocked... hehehehe... .i recieved my unit yesterday and im all happy.
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Click to collapse
Great... have u tried unlocking it again>? If so, ur lucky...
Sent from my Transformer Prime TF201 using xda premium
skarfreak said:
Great... have u tried unlocking it again>? If so, ur lucky...
Sent from my Transformer Prime TF201 using xda premium
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Click to collapse
I have never heard of anyone being able to unlock again after being locked in RMA
They dont lock it again. Mine came back as i sent it, unlocked, rooted and running Virtuous ROM.
Only way its locked again is if they replace system board and thats essentially a new device
Sent from my Transformer Prime TF201 using xda app-developers app
GreginNH said:
They dont lock it again. Mine came back as i sent it, unlocked, rooted and running Virtuous ROM.
Only way its locked again is if they replace system board and thats essentially a new device
Sent from my Transformer Prime TF201 using xda app-developers app
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Click to collapse
Refrain from making stupid claims please.
A friend of mine had this issue.. it was a hardware issue not software and ASUS replaced his prime under warranty, even though it was unlocked...
skarfreak said:
Great... have u tried unlocking it again>? If so, ur lucky...
Sent from my Transformer Prime TF201 using xda premium
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Click to collapse
nuh i didnt try... because now im on jelly bean and i cant unlock... even if i was on ics.. i wouldnt be unlocking i dont want to risk things going wrong again.
Benefit to living in Canada. Tamper all you want, legally they can't do squat
Sent mine for RMA, unlocked and even though they didn't fix it they didn't say anything about it.
rma'd mine twice while being unlocked.
first time it came back locked.
second time it came back only nvflash removed but unlocked....
asus cannot deny your RMA... you have warranty by law! call them ........
ungraph said:
Refrain from making stupid claims please.
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Refrain from being an idiot please.
He's right. Sent mine in for rma on green camera. Unlocked and it came back exactly that way. They did not mess with the software at all.
But I'm sure you know better.
Tempie007 said:
asus cannot deny your RMA... you have warranty by law! call them ........
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By law, after unlocking you have no warranty. Asus can service your device or not based on their discretion.
chamberc said:
By law, after unlocking you have no warranty. Asus can service your device or not based on their discretion.
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It would be nice to see them prove how a hardware issue was caused by unlocking. Probably why they just rather do it instead . Just becuae they say something that does not mean they have the last word.
Sent from the Mighty Note International!
Would someone please point me in the direction of how to RMA?
I really do not know where to begin.
Thank You
JohnDaddyo said:
Would someone please point me in the direction of how to RMA?
I really do not know where to begin.
Thank You
Click to expand...
Click to collapse
I wanted to say just go to Asus.com and click support but Asus.com is coming up blank for me at the moment, so Google for Asus and click support there, then again support, then repair repair inquiries. (Sorry, can't post the link because I haven't enough posts here)
Simply fill in your info and the problem and send. I got a response within a few hours in the form of a RMA number from Asus and an email with date & time from DHL (I'm in the Netherlands) at the same time, they picked it up the next day (last Tuesday) and it's ready for shipping back to me at the moment.
I too had the green camera issue, pinching worked for a day or two. I was on stock. I had upgraded to Jelly Bean within days of this problem starting, I've read a few who had the issue start after the ICS upgrade, so even though the pinch strongly suggests it's a hardware problem, I do find it curious that for most it started after a major upgrade.
shaolin95 said:
It would be nice to see them prove how a hardware issue was caused by unlocking. Probably why they just rather do it instead . Just becuae they say something that does not mean they have the last word.
Sent from the Mighty Note International!
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Click to collapse
They don't have to. If you unlocked you agreed that they would not repair it under any circumstances.
I've been reading through the RMA pieces and they are long and really don't end with good notes, but does anybody know of an escalation process for the Texas RMA center? I'm on my second go around with them after having the tablet since Feb where now I can't use it for more than 30 minutes without it locking up and / or rebooting and once it starts, it gets progressively worse until it just locks up and reboots at the first boot screen. It's happened both times with the tech support (so they even said it's not working right) even trying to go into the boot loader and doing a reset there and freezing up before I can even navigate over to do it).
Needless to say, the repair status is, "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found". They haven't contacted me yet and really the trouble was found / seen by the tech on the phone. I use it for work non-stop (well, when I have it, back to pen and pencil now and explaining why I'm without it yet again) so I really need it fixed. Anybody have a way to escalate it? I really want it back and working. I loved it when it worked but now I feel that I was sold a defective product and they really don't have a repair department above if something is physically cracked.
phikapjames said:
I've been reading through the RMA pieces and they are long and really don't end with good notes, but does anybody know of an escalation process for the Texas RMA center? I'm on my second go around with them after having the tablet since Feb where now I can't use it for more than 30 minutes without it locking up and / or rebooting and once it starts, it gets progressively worse until it just locks up and reboots at the first boot screen. It's happened both times with the tech support (so they even said it's not working right) even trying to go into the boot loader and doing a reset there and freezing up before I can even navigate over to do it).
Needless to say, the repair status is, "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found". They haven't contacted me yet and really the trouble was found / seen by the tech on the phone. I use it for work non-stop (well, when I have it, back to pen and pencil now and explaining why I'm without it yet again) so I really need it fixed. Anybody have a way to escalate it? I really want it back and working. I loved it when it worked but now I feel that I was sold a defective product and they really don't have a repair department above if something is physically cracked.
Click to expand...
Click to collapse
Where did you purchase your Prime from? I might consider talking to the retailer, particularly if it was Amazon. I would explain to them the details of your situation and ask if they can do an exchange. You'd be happy to exchange this one for a working one, right?
I'm reasonably happy with my Prime. The features make Apple's product look like a toy. The post-sale support from ASUS, on the other hand, is absolutely horrible! After losing a couple of rubber feet on my dock, I sent a support REQ asking if I could get a set of rubber feet. They wanted me to do an RMA.
It's worth a try, asking your retailer...
phikapjames said:
I've been reading through the RMA pieces and they are long and really don't end with good notes, but does anybody know of an escalation process for the Texas RMA center? I'm on my second go around with them after having the tablet since Feb where now I can't use it for more than 30 minutes without it locking up and / or rebooting and once it starts, it gets progressively worse until it just locks up and reboots at the first boot screen. It's happened both times with the tech support (so they even said it's not working right) even trying to go into the boot loader and doing a reset there and freezing up before I can even navigate over to do it).
Needless to say, the repair status is, "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found". They haven't contacted me yet and really the trouble was found / seen by the tech on the phone. I use it for work non-stop (well, when I have it, back to pen and pencil now and explaining why I'm without it yet again) so I really need it fixed. Anybody have a way to escalate it? I really want it back and working. I loved it when it worked but now I feel that I was sold a defective product and they really don't have a repair department above if something is physically cracked.
Click to expand...
Click to collapse
Email Hai ([email protected]) he is the technical manager that was listed as a contact on the forums by Gary Key. He is not in Texas, he is in California however I worked with him on 3 separate RMA's for my prime and the guy is great. If you email him with the RMA number I am sure he can offer some assistance.
Hope this helps.
For anyone who has sent their prime in for RMA: do you recommend removing a screen protector before sending it? Will ASUS likely take it off? I have a Skinomi, and could probably get a new one under the lifetime warranty they have (if I have to take it off and it accidentally gets damaged), but if I can leave it on that would be ideal.
Thanks.
Sent from my HTC One XL using xda premium
I wouldn't use a protector on prime in first place, it has gorilla glass but that's me . It all depends what are they fixing. The cpu or dock? If cpu, take it off and save it.
Sent from my Samsung Relay using Tapatalk 2
RaMcHiPTech said:
I wouldn't use a protector on prime in first place, it has gorilla glass but that's me . It all depends what are they fixing. The cpu or dock? If cpu, take it off and save it.
Sent from my Samsung Relay using Tapatalk 2
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Its for the camera issue. I guess I'll take it off just in case
Sent from my HTC One XL using xda premium
I sent mine in and got it back fine. Took just about 2 weeks total turn around. I took a bunch of photos of me packing it to prove it was packed. I sent NOTHING but the tablet. Nothing. No case, no SD card, no charger, no GPS dongle, no screen saver, no nothing.
But now, I am over this tablet and seriously don't even use it. Going to likely sell it.
Lock-N-Load said:
I sent mine in and got it back fine. Took just about 2 weeks total turn around. I took a bunch of photos of me packing it to prove it was packed. I sent NOTHING but the tablet. Nothing. No case, no SD card, no charger, no GPS dongle, no screen saver, no nothing.
But now, I am over this tablet and seriously don't even use it. Going to likely sell it.
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I'm actually sending it in to see if I can get the camera fixed under warranty (even though I'm unlocked...fingers crossed). Then I am probably going to sell it. I figure I'd have better luck selling it with a working camera, so worth a shot to see if they'll fix it.
cbasse said:
I'm actually sending it in to see if I can get the camera fixed under warranty (even though I'm unlocked...fingers crossed). Then I am probably going to sell it. I figure I'd have better luck selling it with a working camera, so worth a shot to see if they'll fix it.
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In case anyone cares, I have some good news for anyone considering an RMA for the camera. Just got mine back after sending it in, and upon first inspection it looks like 1) they replaced the camera module (works now!), and 2) I am still unlocked! I'll report back after trying to install Hairy Wookie Bean (or whatever it's called these days). :beer:
Sent from my HTC One XL using xda premium
cbasse said:
In case anyone cares, I have some good news for anyone considering an RMA for the camera. Just got mine back after sending it in, and upon first inspection it looks like 1) they replaced the camera module (works now!), and 2) I am still unlocked! I'll report back after trying to install Hairy Wookie Bean (or whatever it's called these days). :beer:
Sent from my HTC One XL using xda premium
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So you were able to send it in without paying for repairs? They want to charge me 200 for it....
Sent from my Samsung Relay using Tapatalk 2
RaMcHiPTech said:
So you were able to send it in without paying for repairs? They want to charge me 200 for it....
Sent from my Samsung Relay using Tapatalk 2
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Asus authorized the repair of my unlocked prime, they swapped out the motherboard because of a sound problem, thats the good news
the bad news I got back it wiped, locked and restocked, with no current way to unlock, or OTA.So im stuck