We regret to inform you that your RMA application form is being rejected as it appears your device has been unlocked. This has voided the warranty and we are unable to offer you an in-warranty repair
Please be informed that there will be a payment involved in repairing this product further. The starting fee is 35 pounds (excluding vat) which is only for shipping. The full quotation will be sent to you by the repair centre after the inspection.
If you elect to continue with the out of warranty ASUS repair, please be kind enough to resubmit the RMA form agreeing for possible payment terms.
You may also contact your local PC shop in order to seek for an alternative option.
We regret for the inconvenience caused.
How do they know that!! I guess I need to take my tablet apart!
They know that because when you unlock it the unlock tool sends an identifier to the Asus' servers and it has your tablet's info in it...
sjrixon said:
How do they know that!! I guess I need to take my tablet apart!
Click to expand...
Click to collapse
It's no secret that they record who grabs unlock tokens, and you did have to agree to a massive agreement when unlocking that your warranty was void.
Even if you do manage to get them to accept it for repair, they'll relock your device to rub salt into the wound.
Is there a video anywhere of a camera fix? Youtube is just full of people trying to fix their Wi-Fi
sjrixon said:
We regret to inform you that your RMA application form is being rejected as it appears your device has been unlocked. This has voided the warranty and we are unable to offer you an in-warranty repair
Please be informed that there will be a payment involved in repairing this product further. The starting fee is 35 pounds (excluding vat) which is only for shipping. The full quotation will be sent to you by the repair centre after the inspection.
If you elect to continue with the out of warranty ASUS repair, please be kind enough to resubmit the RMA form agreeing for possible payment terms.
You may also contact your local PC shop in order to seek for an alternative option.
We regret for the inconvenience caused.
How do they know that!! I guess I need to take my tablet apart!
Click to expand...
Click to collapse
Wel, when you unlock, that info is sent to their servers, so they know.
Kind of sucks because I unlocked mine in March and since that time I have the green camera screen twice. Both times I contacted Asus through these forums (Gary Key the first time, then the Service Center Manager in Texas directly the second time) Both times they agreed to fix the issue as it was a hardware issue.
I would try and get that point across, that is in fact HW and nothing to do with unlocking. And since there are so many cases of the green screen issue, I would try and speak with someone there.
Good luck
GreginNH said:
Wel, when you unlock, that info is sent to their servers, so they know.
Kind of sucks because I unlocked mine in March and since that time I have the green camera screen twice. Both times I contacted Asus through these forums (Gary Key the first time, then the Service Center Manager in Texas directly the second time) Both times they agreed to fix the issue as it was a hardware issue.
I would try and get that point across, that is in fact HW and nothing to do with unlocking. And since there are so many cases of the green screen issue, I would try and speak with someone there.
Good luck
Click to expand...
Click to collapse
.. i was able to RMA and mine is unlocked... hehehehe... .i recieved my unit yesterday and im all happy.
bashir111 said:
.. i was able to RMA and mine is unlocked... hehehehe... .i recieved my unit yesterday and im all happy.
Click to expand...
Click to collapse
Great... have u tried unlocking it again>? If so, ur lucky...
Sent from my Transformer Prime TF201 using xda premium
skarfreak said:
Great... have u tried unlocking it again>? If so, ur lucky...
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
I have never heard of anyone being able to unlock again after being locked in RMA
They dont lock it again. Mine came back as i sent it, unlocked, rooted and running Virtuous ROM.
Only way its locked again is if they replace system board and thats essentially a new device
Sent from my Transformer Prime TF201 using xda app-developers app
GreginNH said:
They dont lock it again. Mine came back as i sent it, unlocked, rooted and running Virtuous ROM.
Only way its locked again is if they replace system board and thats essentially a new device
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Refrain from making stupid claims please.
A friend of mine had this issue.. it was a hardware issue not software and ASUS replaced his prime under warranty, even though it was unlocked...
skarfreak said:
Great... have u tried unlocking it again>? If so, ur lucky...
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
nuh i didnt try... because now im on jelly bean and i cant unlock... even if i was on ics.. i wouldnt be unlocking i dont want to risk things going wrong again.
Benefit to living in Canada. Tamper all you want, legally they can't do squat
Sent mine for RMA, unlocked and even though they didn't fix it they didn't say anything about it.
rma'd mine twice while being unlocked.
first time it came back locked.
second time it came back only nvflash removed but unlocked....
asus cannot deny your RMA... you have warranty by law! call them ........
ungraph said:
Refrain from making stupid claims please.
Click to expand...
Click to collapse
Refrain from being an idiot please.
He's right. Sent mine in for rma on green camera. Unlocked and it came back exactly that way. They did not mess with the software at all.
But I'm sure you know better.
Tempie007 said:
asus cannot deny your RMA... you have warranty by law! call them ........
Click to expand...
Click to collapse
By law, after unlocking you have no warranty. Asus can service your device or not based on their discretion.
chamberc said:
By law, after unlocking you have no warranty. Asus can service your device or not based on their discretion.
Click to expand...
Click to collapse
It would be nice to see them prove how a hardware issue was caused by unlocking. Probably why they just rather do it instead . Just becuae they say something that does not mean they have the last word.
Sent from the Mighty Note International!
Would someone please point me in the direction of how to RMA?
I really do not know where to begin.
Thank You
JohnDaddyo said:
Would someone please point me in the direction of how to RMA?
I really do not know where to begin.
Thank You
Click to expand...
Click to collapse
I wanted to say just go to Asus.com and click support but Asus.com is coming up blank for me at the moment, so Google for Asus and click support there, then again support, then repair repair inquiries. (Sorry, can't post the link because I haven't enough posts here)
Simply fill in your info and the problem and send. I got a response within a few hours in the form of a RMA number from Asus and an email with date & time from DHL (I'm in the Netherlands) at the same time, they picked it up the next day (last Tuesday) and it's ready for shipping back to me at the moment.
I too had the green camera issue, pinching worked for a day or two. I was on stock. I had upgraded to Jelly Bean within days of this problem starting, I've read a few who had the issue start after the ICS upgrade, so even though the pinch strongly suggests it's a hardware problem, I do find it curious that for most it started after a major upgrade.
shaolin95 said:
It would be nice to see them prove how a hardware issue was caused by unlocking. Probably why they just rather do it instead . Just becuae they say something that does not mean they have the last word.
Sent from the Mighty Note International!
Click to expand...
Click to collapse
They don't have to. If you unlocked you agreed that they would not repair it under any circumstances.
Related
Hey guys i need some help. Well my the 40 pin connector on my prime are all bent and now it doesn't even want to turn on anymore, i'm assuming its because of that. Does anyone whether this piece is something that can be bought online somewhere? I really don't want to bother calling ASUS cos i kinda already know what they'll say. Besides, my warranty is voided anyways.
Or does anyone know of a good repair place for tablets?
my Prime is two months old and the same thing happened to me. I just sent it in for RMA. Seems to be a common problem.
slap88 said:
my Prime is two months old and the same thing happened to me. I just sent it in for RMA. Seems to be a common problem.
Click to expand...
Click to collapse
I sent in a request for RMA on saturday and haven't gotten any response back from it yet. How long did the process take for you?
Edit: Nevermind. Just got an email with the RMA number and shipping label.
babymatteo said:
I sent in a request for RMA on saturday and haven't gotten any response back from it yet. How long did the process take for you?
Edit: Nevermind. Just got an email with the RMA number and shipping label.
Click to expand...
Click to collapse
I thought your Prime warranty was voided? Did you unlock it? I'm asking as there seems to be some discrepancies on what constitutes an unlocked bootloader voided warranty. I hear conflicting reports....some people are saying that you're totally screwed and I'm hearing others are getting RMA's due to some manufacturing hardware problems. Just curious if you're unlocked but yet still getting an RMA. Thanks.
Sent from my Galaxy Nexus using Tapatalk 2
anyone have pictures?
babymatteo said:
Hey guys i need some help. Well my the 40 pin connector on my prime are all bent and now it doesn't even want to turn on anymore, i'm assuming its because of that. Does anyone whether this piece is something that can be bought online somewhere? I really don't want to bother calling ASUS cos i kinda already know what they'll say. Besides, my warranty is voided anyways.
Or does anyone know of a good repair place for tablets?
Click to expand...
Click to collapse
how did it happen? From day one I thought to myself that the design of the connector was a bit on the "poor side"
Sent from my Transformer Prime TF201 using XDA Premium HD app
I sent mine on April 24th, they received it on April 26th. Just checked the status and it says completion date May 2nd and has a Fed Ex tracking number. Cant wait to get it back. I was expecting a lot worse with all the RMA nightmare stories I have seen
Bit off topic but still on topic. If you guys still have that little plastic clip that came with the original packaging, I would use that to protect the pins when not in use. This is what I do. It doesn't look that bad without a case. I don't even notice mine because I have a case.
Don't want to RMA but have pixel that is stuck on at all times. Any idea if you can RMA for that?
eibison said:
Don't want to RMA but have pixel that is stuck on at all times. Any idea if you can RMA for that?
Click to expand...
Click to collapse
Absolutely, hell yes! Lol, don't settle for something like that, there's no way I could deal with dead pixels.
Just be sure to completely document your packaging and shipping process and to photograph your screen while your serial number is in view. You may not have to worry depending on where you are, but a number of people have had issues with either the repair center breaking/damaging the tablets, scamming people with images that aren't their tablet (in the case of bimbobo), or the freight courier inducing damage. Better safe than sorry!
you could always try. anyone ever read the warranty card on the part about displays? I'm not sure if only 1 stuck pixel will count. I would still try though but I remember the warranty card saying it has to be like 8 stuck pixels in one area or something. still go for it though. just warning you what the warranty card said. look at it.
demandarin said:
you could always try. anyone ever read the warranty card on the part about displays? I'm not sure if only 1 stuck pixel will count. I would still try though but I remember the warranty card saying it has to be like 8 stuck pixels in one area or something. still go for it though. just warning you what the warranty card said. look at it.
Click to expand...
Click to collapse
Well, I'd raise a hell of a stink. I know the "rules" and all, but the jokes on you if you abide by them. Some supervisor somewhere will want to stop dealing with you and push it through. That's just me though
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
buxtahuda said:
Well, I'd raise a hell of a stink. I know the "rules" and all, but the jokes on you if you abide by them. Some supervisor somewhere will want to stop dealing with you and push it through. That's just me though
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
Click to expand...
Click to collapse
good point. I'd still go for it.
I'd say go for it and raise hell, but BE AWARE you probably have to part with your tablet for ATLEAST A MONTH before you get it back(thats if you contact them non-stop after 14 business days and keep sending gary and hai emails)
Asus support just told me that they do not provide support for the unlocker. I've been trying to unlock this thing for weeks now, finally decided I'd call Asus about my "an unknown error occurred, possibly a network connection issue" error message and the guy on the phone just told me they can't help me because that utility will void my warranty. I pointed out that warranty is not yet void and in my opinion they still have an obligation to help, but they were impervious to my logic.
wtfdroidlol said:
Asus support just told me that they do not provide support for the unlocker. I've been trying to unlock this thing for weeks now, finally decided I'd call Asus about my "an unknown error occurred, possibly a network connection issue" error message and the guy on the phone just told me they can't help me because that utility will void my warranty. I pointed out that warranty is not yet void and in my opinion they still have an obligation to help, but they were impervious to my logic.
Click to expand...
Click to collapse
"Impervious to my logic" lol sounds like something I would say. Unfortunately MOST people are impervious to logic these days.
Sent from my Axiom MAXX!!
wtfdroidlol said:
Asus support just told me that they do not provide support for the unlocker. I've been trying to unlock this thing for weeks now, finally decided I'd call Asus about my "an unknown error occurred, possibly a network connection issue" error message and the guy on the phone just told me they can't help me because that utility will void my warranty. I pointed out that warranty is not yet void and in my opinion they still have an obligation to help, but they were impervious to my logic.
Click to expand...
Click to collapse
Hm,
I can understand ASUS in that way. This example came into my mind:
you want to break into a house and couldn't manage that due to the lock pick.
So you ask a policeman: "Please show me how to use this lock pick".
He would say: "No, that's criminal". And you say:"It's not criminal". I didn't break in by now".
It's not exactly the same some somehow similar
They release their own tool, but do not support it.
This doesnt make any sense to me, since device is still locked. Another one to add to the list.
Sent from my i9250
handi1948 said:
Hm,
I can understand ASUS in that way. This example came into my mind:
you want to break into a house and couldn't manage that due to the lock pick.
So you ask a policeman: "Please show me how to use this lock pick".
He would say: "No, that's criminal". And you say:"It's not criminal". I didn't break in by now".
It's not exactly the same some somehow similar
Click to expand...
Click to collapse
This analogy might make sense if it was my house, and the police man not only sold me the house without telling me there were no keys, but handed me the lockpicking tools when I complained.
Use someone elses connection, sounds like its a firewall/port issue .. either that or open up all your ports for the TFP in your router (DMZ)
I've tried on at least 4 networks
wtfdroidlol said:
This analogy might make sense if it was my house, and the police man not only sold me the house without telling me there were no keys, but handed me the lockpicking tools when I complained.
Click to expand...
Click to collapse
Hm, I think the police was quite fair in THIS case :
"Before you download, install, and use the Unlock Device App you acknowledge and assume complete risk to the quality and performance of this App, including but not limited to the following: once you activate the App you will not be able to recover your ASUS product (“Original Product”) back to original locked conditions..." (from the Asus site)
handi1948 said:
Hm, I think the police was quite fair in THIS case :
"Before you download, install, and use the Unlock Device App you acknowledge and assume complete risk to the quality and performance of this App, including but not limited to the following: once you activate the App you will not be able to recover your ASUS product (“Original Product”) back to original locked conditions..." (from the Asus site)
Click to expand...
Click to collapse
I'm not sure what the relevance of your quote is. It mentions before I use it, which I can't because it doesn't work, and then cautions that I can't relock my boot loader, which is irrelevant because I can't, because it doesn't work.
wtfdroidlol said:
This analogy might make sense if it was my house, and the police man not only sold me the house without telling me there were no keys, but handed me the lockpicking tools when I complained.
Click to expand...
Click to collapse
I think that's the only way this analogy makes even a bit of sense. I have the same problem and I'm also trying to contact ASUS support.
We need SBK (since, afaik, we already have access to an updated version of nvflash which works with t3) as one way to solve these cases. Probably. Since Asus doesn't seem to be doing anything else to solve it either.
Sent from my i9250
is more easy unlock the ipad . this bis verry strange for a google os device. Afther 4mounths,stil no root. verry easy to brick this tablet and no support for custom roms.
Inviato dal mio Transformer Prime TF201 con Tapatalk 2
valentinrascu said:
is more easy unlock the ipad . this bis verry strange for a google os device. Afther 4mounths,stil no root. verry easy to brick this tablet and no support for custom roms.
Inviato dal mio Transformer Prime TF201 con Tapatalk 2
Click to expand...
Click to collapse
Root has been achieved with .28 already.
Sent from my i9250
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
lesson*
Ha! I'm not laughing at you my friend, but just the situation in general. I just got an RMA # for this annoying LCD mura that I have as a result of Asus' crappy displays that they used, but I doubt I'm actually going to use it since the only thing worse than their product design is their RMA process. Judging from the majority of threads on XDA, you should probably just be happy that they didn't break it on you and either blame you for customer-induced damage or just ship you back a broken tablet. Asus sucks.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
Click to expand...
Click to collapse
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
Click to expand...
Click to collapse
That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
krlane said:
That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
Click to expand...
Click to collapse
exactly. they go from a company - Amazon - that is pretty much the gold standard for customer service amongst online retailers where they could have easily dealt with them and had a prime in their hands within a few days to trying to RMA it through Asus when there are a million threads and horror stories already on this board. makes no sense.
the LAST thing you should ever do is try to send it back to the company to fix when you can get a new unit.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
Click to expand...
Click to collapse
This a true story? Why would you get an RMA from Asus when you could have just returned it back to Amazon and got a new one? I've received 5 Prime tablets from Asus RMA department and all of them had issues. If you actually read some of the older posts in here when everyone was RMA'ing their Prime's most people had like an average of 3 RMA returns for one tablet. The RMA process just made it worse.
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
nhshah7 said:
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Yes I checked other computers and the tech support folks had me try that and a bunch of other stuff as well before giving me an RMA. The tech people were fine. I just think they didn't test it before returning to me, or meant to send me a replacement and sent the original; back by mistake. I have been surprised at this experience for I did my homework before deciding to buy the prime and it was rated #1 in most reviews.
nyijedi said:
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I had to pay the first time. They only offered to pay when they returned my prime unrepaired and I had to send it back again.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
Click to expand...
Click to collapse
This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
STraver said:
This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
Click to expand...
Click to collapse
but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
nhshah7 said:
but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Yes I tried all those ideas and the Asus folks had me check all those things as well. The port does work for charging, but is no longer recognized by a computer. It seems to have happened to a number of other primes too because I've seen other descriptions very similar. I put up one post where I asked people who had this issue and sent their prime in to RMA to report what Asus found when they completed the repair, but no one was willing to respond. I was going to report what the problem was when I got mine back but Asus didn't repair it, they just returned it..........
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
pceasar said:
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
Click to expand...
Click to collapse
I think it means they put on a new void warranty sticker
Sent from my Inspire 4G using xda premium
I've been reading through the RMA pieces and they are long and really don't end with good notes, but does anybody know of an escalation process for the Texas RMA center? I'm on my second go around with them after having the tablet since Feb where now I can't use it for more than 30 minutes without it locking up and / or rebooting and once it starts, it gets progressively worse until it just locks up and reboots at the first boot screen. It's happened both times with the tech support (so they even said it's not working right) even trying to go into the boot loader and doing a reset there and freezing up before I can even navigate over to do it).
Needless to say, the repair status is, "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found". They haven't contacted me yet and really the trouble was found / seen by the tech on the phone. I use it for work non-stop (well, when I have it, back to pen and pencil now and explaining why I'm without it yet again) so I really need it fixed. Anybody have a way to escalate it? I really want it back and working. I loved it when it worked but now I feel that I was sold a defective product and they really don't have a repair department above if something is physically cracked.
phikapjames said:
I've been reading through the RMA pieces and they are long and really don't end with good notes, but does anybody know of an escalation process for the Texas RMA center? I'm on my second go around with them after having the tablet since Feb where now I can't use it for more than 30 minutes without it locking up and / or rebooting and once it starts, it gets progressively worse until it just locks up and reboots at the first boot screen. It's happened both times with the tech support (so they even said it's not working right) even trying to go into the boot loader and doing a reset there and freezing up before I can even navigate over to do it).
Needless to say, the repair status is, "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found". They haven't contacted me yet and really the trouble was found / seen by the tech on the phone. I use it for work non-stop (well, when I have it, back to pen and pencil now and explaining why I'm without it yet again) so I really need it fixed. Anybody have a way to escalate it? I really want it back and working. I loved it when it worked but now I feel that I was sold a defective product and they really don't have a repair department above if something is physically cracked.
Click to expand...
Click to collapse
Where did you purchase your Prime from? I might consider talking to the retailer, particularly if it was Amazon. I would explain to them the details of your situation and ask if they can do an exchange. You'd be happy to exchange this one for a working one, right?
I'm reasonably happy with my Prime. The features make Apple's product look like a toy. The post-sale support from ASUS, on the other hand, is absolutely horrible! After losing a couple of rubber feet on my dock, I sent a support REQ asking if I could get a set of rubber feet. They wanted me to do an RMA.
It's worth a try, asking your retailer...
phikapjames said:
I've been reading through the RMA pieces and they are long and really don't end with good notes, but does anybody know of an escalation process for the Texas RMA center? I'm on my second go around with them after having the tablet since Feb where now I can't use it for more than 30 minutes without it locking up and / or rebooting and once it starts, it gets progressively worse until it just locks up and reboots at the first boot screen. It's happened both times with the tech support (so they even said it's not working right) even trying to go into the boot loader and doing a reset there and freezing up before I can even navigate over to do it).
Needless to say, the repair status is, "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found". They haven't contacted me yet and really the trouble was found / seen by the tech on the phone. I use it for work non-stop (well, when I have it, back to pen and pencil now and explaining why I'm without it yet again) so I really need it fixed. Anybody have a way to escalate it? I really want it back and working. I loved it when it worked but now I feel that I was sold a defective product and they really don't have a repair department above if something is physically cracked.
Click to expand...
Click to collapse
Email Hai ([email protected]) he is the technical manager that was listed as a contact on the forums by Gary Key. He is not in Texas, he is in California however I worked with him on 3 separate RMA's for my prime and the guy is great. If you email him with the RMA number I am sure he can offer some assistance.
Hope this helps.
For anyone who has sent their prime in for RMA: do you recommend removing a screen protector before sending it? Will ASUS likely take it off? I have a Skinomi, and could probably get a new one under the lifetime warranty they have (if I have to take it off and it accidentally gets damaged), but if I can leave it on that would be ideal.
Thanks.
Sent from my HTC One XL using xda premium
I wouldn't use a protector on prime in first place, it has gorilla glass but that's me . It all depends what are they fixing. The cpu or dock? If cpu, take it off and save it.
Sent from my Samsung Relay using Tapatalk 2
RaMcHiPTech said:
I wouldn't use a protector on prime in first place, it has gorilla glass but that's me . It all depends what are they fixing. The cpu or dock? If cpu, take it off and save it.
Sent from my Samsung Relay using Tapatalk 2
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Its for the camera issue. I guess I'll take it off just in case
Sent from my HTC One XL using xda premium
I sent mine in and got it back fine. Took just about 2 weeks total turn around. I took a bunch of photos of me packing it to prove it was packed. I sent NOTHING but the tablet. Nothing. No case, no SD card, no charger, no GPS dongle, no screen saver, no nothing.
But now, I am over this tablet and seriously don't even use it. Going to likely sell it.
Lock-N-Load said:
I sent mine in and got it back fine. Took just about 2 weeks total turn around. I took a bunch of photos of me packing it to prove it was packed. I sent NOTHING but the tablet. Nothing. No case, no SD card, no charger, no GPS dongle, no screen saver, no nothing.
But now, I am over this tablet and seriously don't even use it. Going to likely sell it.
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I'm actually sending it in to see if I can get the camera fixed under warranty (even though I'm unlocked...fingers crossed). Then I am probably going to sell it. I figure I'd have better luck selling it with a working camera, so worth a shot to see if they'll fix it.
cbasse said:
I'm actually sending it in to see if I can get the camera fixed under warranty (even though I'm unlocked...fingers crossed). Then I am probably going to sell it. I figure I'd have better luck selling it with a working camera, so worth a shot to see if they'll fix it.
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In case anyone cares, I have some good news for anyone considering an RMA for the camera. Just got mine back after sending it in, and upon first inspection it looks like 1) they replaced the camera module (works now!), and 2) I am still unlocked! I'll report back after trying to install Hairy Wookie Bean (or whatever it's called these days). :beer:
Sent from my HTC One XL using xda premium
cbasse said:
In case anyone cares, I have some good news for anyone considering an RMA for the camera. Just got mine back after sending it in, and upon first inspection it looks like 1) they replaced the camera module (works now!), and 2) I am still unlocked! I'll report back after trying to install Hairy Wookie Bean (or whatever it's called these days). :beer:
Sent from my HTC One XL using xda premium
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So you were able to send it in without paying for repairs? They want to charge me 200 for it....
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RaMcHiPTech said:
So you were able to send it in without paying for repairs? They want to charge me 200 for it....
Sent from my Samsung Relay using Tapatalk 2
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Asus authorized the repair of my unlocked prime, they swapped out the motherboard because of a sound problem, thats the good news
the bad news I got back it wiped, locked and restocked, with no current way to unlock, or OTA.So im stuck