So decided to go ahead with an order for the EVO LTE anyway, despite no LTE towers yet live. I'm in Atlanta so may get an LTE signal first, but not holding my breath.
This would be my personal device (I have a corporate-supplied Droid 4 - decent phone/amazing VZW LTE, but saddled with a horrible camera), so I was looking for the lowest ongoing monthly expense I could find. Considered a T-Mob value plan for $50, but their 4G coverage in my neighborhood (3 miles due east of downtown) is abysmal, plus they throttle you after 2GB of any data consumption (EDGE included) and want you to pay $400 and up for the smartphone - all while committing to a 2 year deal. Not much of a bargain.
Enter Sprint SERO. Wow. Called telesales, and so help me it took one hour to get the order (their telesales team is in Estonia or something - the Eastern Eurpoean accents were killing me after a while). But I got the $40+$10 500 min. unlimited everything else plan. Had to pay $200 for the phone, but no activation fee (not a credit - it's never charged).
Used a widely available email address and employee ID#, Russ someone. You can find it on Google.
This is probably old news to many on this board, but to this guy it was so novel I decided to post it!
Happy hunting. After an hour with the Sprint telesales team, I can now say - EVO LTE and SERO - I has it!
Your EPRP plan is not the old-school SERO. Everything Plus Messaging doesn't have the unlimited data of the $40+$10 SERO Premium plan
Sounds like he described the $40 + $10 SERO Premium plan to me. No other plan including EPRP would be described as costing $40 +$10.
People try to act like it is so impossible to get these SERO Premium plans as a new costomer. I have gotten two SERO premium plans within the past year. Once when I convinced my girlfriend to switch from verizon to sprint, and other time I was able to talk sprint in to giving me back my original sero plan after I had been on an Everything data 40 plan for 2 years.
knlmwq said:
Sounds like he described the $40 + $10 SERO Premium plan to me. No other plan including EPRP would be described as costing $40 +$10.
People try to act like it is so impossible to get these SERO Premium plans as a new costomer. I have gotten two SERO premium plans within the past year. Once when I convinced my girlfriend to switch from verizon to sprint, and other time I was able to talk sprint in to giving me back my original sero plan after I had been on an Everything data 40 plan for 2 years.
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You must have some serious persuading powers, sprintusers SERO forum is full of people who failed. Share some pointers?
Kisakuku said:
You must have some serious persuading powers, sprintusers SERO forum is full of people who failed. Share some pointers?
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All I did was sign up for a brand new EPRP plan online using the Russ. email address. The very next day I called the sero support number and said " I would like to change my plan to the Sero Premium plan. The first rep was about to do it then said it wasn't offered. I said ok and hung up. Less than 2 minutes later I called the same number and said the exact same thing and the rep switch me over to the sero plan in less then 3 minutes.
I gave up my old school sero (was actually F&F 500) $30 a month with sprint2sprint, first incoming min free, pick 3, pick 2, sprint ld promo and n/w at 6 with a 25% discount. My bill was $22.50 a month with a TP2. Gave that up (it was hard) for the evo ED 450 with 25% discount. Had that for a while, then Sero Premium came out. I did get it back with all the same perks except MRC discount and n/w at 6 had to go. Still got everything else, great deal been with Sprint for years. It's not easy to get back or get but yes it can be done. People that say it can't are just trollin and upset that they failed. It was a while ago I got it back, don't remember exactly how I did it but I know it took a lot of effort and multiple attempts. You gotta get lucky with Sprint. So yes it's possible to get SERO but it's also possible to win the lottery. Sometimes people get lucky sometimes you don't that is just how it is. As far as it being easy, it's certainly not easy unless you get lucky. Don't loose sleep over not getting it cause it's tough.
knlmwq said:
All I did was sign up for a brand new EPRP plan online using the Russ. email address. The very next day I called the sero support number and said " I would like to change my plan to the Sero Premium plan. The first rep was about to do it then said it wasn't offered. I said ok and hung up. Less than 2 minutes later I called the same number and said the exact same thing and the rep switch me over to the sero plan in less then 3 minutes.
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Second attempt then, you really do have quite a bit of luck.
Sim-X said:
I gave up my old school sero (was actually F&F 500) $30 a month with sprint2sprint, first incoming min free, pick 3, pick 2, sprint ld promo and n/w at 6 with a 25% discount. My bill was $22.50 a month with a TP2. Gave that up (it was hard) for the evo ED 450 with 25% discount. Had that for a while, then Sero Premium came out. I did get it back with all the same perks except MRC discount and n/w at 6 had to go. Still got everything else, great deal been with Sprint for years. It's not easy to get back or get but yes it can be done. People that say it can't are just trollin and upset that they failed. It was a while ago I got it back, don't remember exactly how I did it but I know it took a lot of effort and multiple attempts. You gotta get lucky with Sprint. So yes it's possible to get SERO but it's also possible to win the lottery. Sometimes people get lucky sometimes you don't that is just how it is. As far as it being easy, it's certainly not easy unless you get lucky. Don't loose sleep over not getting it cause it's tough.
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Click to collapse
Thanks for the reply. I'm definitely not losing sleep over it since I've had my SERO plan since 2006 (oh the joys of porting my number out of Sprint to an AT&T prepaid phone and then back the next day to avoid changing it) and SERO-P since last year. I was even able to reference my old non-SERO account that I had had since 1999 and make it count for Premier Gold status for my SERO account. Too bad yearly upgrades are gone now.
I was just curious because I've heard about a lot of people being unable to get SERO back after going on EPRP. So I'm assuming your 20% employee discount survived all the recent discount reviews?
Kisakuku said:
Second attempt then, you really do have quite a bit of luck.
Thanks for the reply. I'm definitely not losing sleep over it since I've had my SERO plan since 2006 (oh the joys of porting my number out of Sprint to an AT&T prepaid phone and then back the next day to avoid changing it) and SERO-P since last year. I was even able to reference my old non-SERO account that I had had since 1999 and make it count for Premier Gold status for my SERO account. Too bad yearly upgrades are gone now.
I was just curious because I've heard about a lot of people being unable to get SERO back after going on EPRP. So I'm assuming your 20% employee discount survived all the recent discount reviews?
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No monthly discounts anymore, they let me keep it with ED 450 plan, but it was immediately removed on SeroP. I actually had F&F 500 (same as sero) back in the day which made it easier for discounts to stick. Was a hard plan to give up I remember there being threads how much more the evo was going to cost in the long run vs old sero but in my opinion for how awesome the evo was it was well worth it. I couldn't go back and Sero P is still a great deal.
Kisakuku said:
Second attempt then, you really do have quite a bit of luck.
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I wouldnt so much call it all luck. I knew what I wanted and did/said what I thought was needed for sprint to agree. I got my original sero plan placed back on my account all through email conversations. At first they told me they were not putting people on the Old SERO plan at this time. I replied to that email stating why I felt I should get it, based on the fact that I used to have it and they gave it to me.
I actually just upgraded from my $30 sero plan to the $50 one for the evo 4g lte. quite the upgrade from the touch pro 2.
Embarrassingly enough, I stuck with the original HTC Touch from 2006 to 2011. Once SERO P was introduced, I waited until Evo 3D came out, and then upgraded both the plan and the phone. Glad I'm on June upgrade cycle, should be able to snag an LTEvo this Friday.
Are you able to sign up for the EPRP on an existing line, or can you only do it when adding new lines?
suprmallet said:
Are you able to sign up for the EPRP on an existing line, or can you only do it when adding new lines?
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New line only, but the old trick of porting your number out and then back in might still work.
Hmm, my phone is going to be a new line, but I'm getting it at Best Buy. Anyone know if they're able to set up an EPRP if I give them the email and employee code?
Sprint stores/call center only I think
This deal won't fly in 3rd party resellers, I think.
atlgator said:
This deal won't fly in 3rd party resellers, I think.
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suprmallet said:
Hmm, my phone is going to be a new line, but I'm getting it at Best Buy. Anyone know if they're able to set up an EPRP if I give them the email and employee code?
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You're correct. This won't work. In fact, I'm on SERO P and I can't even get a phone in a corporate store. You should've seen the mess I was in when I pre-ordered my EVO 3D at a corporate store. I was there the morning it was released. As soon as they opened the doors, I got in there and started to get the phone registered, and they're like, "Uh, we can't activate your phone. You'll need to do it through telesales."
I called SERO CS and got a guy that basically took me off my SERO account so they could activate my phone in the store, then put me back on the SERO account after it was activated.
If ANYONE ever tells you that you CAN'T get a SERO P plan right now, they're lying. They've done it, and still can do it. You just have to get the right person. Your first stop should be contacting the SERO CS department. I don't have the number, only because when I do *2 on my phone, it goes right to them because my number is attached to an "employee account."
Sim-X said:
No monthly discounts anymore, they let me keep it with ED 450 plan, but it was immediately removed on SeroP.
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So currently you don't have any extra perks on your Sero P account?
eXplicit815 said:
You're correct. This won't work. In fact, I'm on SERO P and I can't even get a phone in a corporate store.
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A corporate store SHOULD be able to do it if they are walked through it by Employee Care / Telesales. I guess I'll test out this theory on Friday. I bought an Evo 3D on release day last year, so my upgrade isn't available until June 1. An Employee Care supervisors wasn't willing to move it up, but suggested I go to a corporate store and invoke some arcane rule about being able to get the upgrade 2 weeks early if my current phone has "technical issues", which apparently don't even have to be very specific.
Kisakuku said:
A corporate store SHOULD be able to do it if they are walked through it by Employee Care / Telesales. I guess I'll test out this theory on Friday. I bought an Evo 3D on release day last year, so my upgrade isn't available until June 1. An Employee Care supervisors wasn't willing to move it up, but suggested I go to a corporate store and invoke some arcane rule about being able to get the upgrade 2 weeks early if my current phone has "technical issues", which apparently don't even have to be very specific.
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Yeah, I called them today, too. They told me the same thing, but told me I could try and call on Friday because the Supervisors should be able to do it if I'm only 2 weeks out. So I can wait. I think I want to go to the store and see it before I actually buy it.
I got my EVO 3D on launch day, so I'm in the same boat.
eXplicit815 said:
You're correct. This won't work. In fact, I'm on SERO P and I can't even get a phone in a corporate store. You should've seen the mess I was in when I pre-ordered my EVO 3D at a corporate store. I was there the morning it was released. As soon as they opened the doors, I got in there and started to get the phone registered, and they're like, "Uh, we can't activate your phone. You'll need to do it through telesales."
I called SERO CS and got a guy that basically took me off my SERO account so they could activate my phone in the store, then put me back on the SERO account after it was activated.
If ANYONE ever tells you that you CAN'T get a SERO P plan right now, they're lying. They've done it, and still can do it. You just have to get the right person. Your first stop should be contacting the SERO CS department. I don't have the number, only because when I do *2 on my phone, it goes right to them because my number is attached to an "employee account."
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+1
Sent from my BadAzzEvo using Forum Runner!
I left SERO to get an Android phone long ago, think it was the Hero. Back then smartphones weren't allowed on SERO. Now I want SERO back. Working on getting back to Sero before I upgrade
Sent from my Transformer Prime TF201
Related
a friend of a friend is wants to get rid of his SERO plan along w/ his touch pro. His contract is ending in a couple months. I'm thinking about buying the whole package from him and transferring his SERO plan.
For those with experience dealing with sprint, is this process easy to do? I know they are trying to get ppl off the SERO plan. Will they make u change ur plan after the contract expiration?
Also, how difficult would it be to upgrade to TP2 when it comes out next week? Just wondering if sprint will try to screw me out of the SERO plan. I don't want to buy the phone to find out that i can only use the SERO plan for 2 months
Thanks
The process if fairly easy to do from what I know, people transfer plans all the time (including SERO ones).
I am also on SERO and have been considering waiting for the next phone instead of TP2, so I asked Sprint what will happen to my plan once it expires if I don't extend it. They said they will NOT mess with your plan, they won't cancel it, or force you off of it. They did say that if you want to upgrade to a phone down the road, it's eligibility will depend on the phone (which is how it is now anyway, so no biggie).
It would be easy upgrading to the TP2 if you qualify for the upgrade (and it sounds like you are good for $150 credit). Just call telesales on Sept 8th and they should be able to hook you up.
SERO sales is: 1-800-503-3078.
The only trouble you will run into is they will ask you for a Sprint Rep's e-mail and ID, which you can Google to find (many forums don't allow asking, so just Google it and you should find it no problem).
That's it! It's a good deal if you can get SERO... can't go wrong with $30 a month.
bullet2300 said:
I am also on SERO and have been considering waiting for the next phone instead of TP2,
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is there a better phone coming out soon after the TP2?
Other thing I'm worried about is that they will eventually make all phones require the newer plans like they did with the Pre.
Pre was never going to be SERO eligible because it's not WM. For the most part, SERO is WM only plan.
Android won't be eligible either...
And sadly, no. I don't know of a WM phone coming out soon besides TP2... it's just not much of an upgrade for me (on a TP now) and 450$ is a bit high if you ask me!
bullet2300 said:
The process if fairly easy to do from what I know, people transfer plans all the time (including SERO ones).
I am also on SERO and have been considering waiting for the next phone instead of TP2, so I asked Sprint what will happen to my plan once it expires if I don't extend it. They said they will NOT mess with your plan, they won't cancel it, or force you off of it. They did say that if you want to upgrade to a phone down the road, it's eligibility will depend on the phone (which is how it is now anyway, so no biggie).
It would be easy upgrading to the TP2 if you qualify for the upgrade (and it sounds like you are good for $150 credit). Just call telesales on Sept 8th and they should be able to hook you up.
SERO sales is: 1-800-503-3078.
The only trouble you will run into is they will ask you for a Sprint Rep's e-mail and ID, which you can Google to find (many forums don't allow asking, so just Google it and you should find it no problem).
That's it! It's a good deal if you can get SERO... can't go wrong with $30 a month.
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Click to collapse
This is incorrect information. SERO is no longer active or even usable nor honored by Sprint. Read the following article for information about the Sprint Everything plan instead:
http://www.cellfanatic.com/2008/07/24/sprint-sero-plans-now-sprint-everything-plus-faq
My husband and I are on SERO and in May his account was out of contract, so he went to Best Buy and got a new phone and he was able to use the $150 discount and still keep his SERO plan.
Probably if he had bought the phone through the SERO website or over the phone with Sprint, he would have had to change from his $30 SERO plan.
sanjsrik said:
This is incorrect information. SERO is no longer active or even usable nor honored by Sprint. Read the following article for information about the Sprint Everything plan instead:
http://www.cellfanatic.com/2008/07/24/sprint-sero-plans-now-sprint-everything-plus-faq
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Click to collapse
Sorry to say, but you are wrong. I am on SERO. On November 1st, I got the Touch Pro with my SERO plan and there was no fuss about getting me off of it. You just cannot sign-up for a SERO account anymore as it's changed to SEP. It IS honored by Sprint.
And yes, I went directly through Sprint, not Best Buy or any other place.
bullet2300 said:
Sorry to say, but you are wrong. I am on SERO. On November 1st, I got the Touch Pro with my SERO plan and there was no fuss about getting me off of it. You just cannot sign-up for a SERO account anymore as it's changed to SEP. It IS honored by Sprint.
And yes, I went directly through Sprint, not Best Buy or any other place.
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Click to collapse
No, you misread what I wrote. SERO is no longer an option to buy for new customers, however, you can stay on it but not if you want a new phone, I went directly to Sprint and they wouldn't let me "upgrade" to a new phone unless I switched over to an Everything Plus plan and paid ~$62 for 500 minutes and TEP.
Did you guys even read the link at the bottom of my post?
sanjsrik said:
No, you misread what I wrote. SERO is no longer an option to buy for new customers, however, you can stay on it but not if you want a new phone, I went directly to Sprint and they wouldn't let me "upgrade" to a new phone unless I switched over to an Everything Plus plan and paid ~$62 for 500 minutes and TEP.
Did you guys even read the link at the bottom of my post?
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Click to collapse
I read your post and the link, but the fact is Sprint is still honoring the SERO plan. How do you think I was able to get a Touch Pro brand-new? I just bought it like anyone else (though I had to call the "special plan" telesales number. My girlfriend just asked about getting the Touch Pro 2 on her SERO plan and telesales said no problem at all.
If you were asked by the rep to switch plans, you were suckered into it. You don't have to switch at all, unless you want a special phone (like the Pre, Instinct, or Android). WinMo phones, for now, are fine on SERO.
One more question. If I buy the phone myself (ebay for example), can I activate something like instinct or palm pre on any plan other than simply everything?
bullet2300 said:
I read your post and the link, but the fact is Sprint is still honoring the SERO plan. How do you think I was able to get a Touch Pro brand-new? I just bought it like anyone else (though I had to call the "special plan" telesales number. My girlfriend just asked about getting the Touch Pro 2 on her SERO plan and telesales said no problem at all.
If you were asked by the rep to switch plans, you were suckered into it. You don't have to switch at all, unless you want a special phone (like the Pre, Instinct, or Android). WinMo phones, for now, are fine on SERO.
Click to expand...
Click to collapse
I got the TP last November... had the Mogul on SERO before that. Bought the TP on ebay, switched the account over to the new phone online, didn't have to talk to anybody. No fuss, no muss. I'm still on the sweet, sweet $30 a month plan.
You will have to call and ask what plans they are compatible with. Definitely not SERO though.
bullet2300 said:
I read your post and the link, but the fact is Sprint is still honoring the SERO plan. How do you think I was able to get a Touch Pro brand-new? I just bought it like anyone else (though I had to call the "special plan" telesales number. My girlfriend just asked about getting the Touch Pro 2 on her SERO plan and telesales said no problem at all.
If you were asked by the rep to switch plans, you were suckered into it. You don't have to switch at all, unless you want a special phone (like the Pre, Instinct, or Android). WinMo phones, for now, are fine on SERO.
Click to expand...
Click to collapse
No one was suckered, except possibly this comment which was unnecessary. Depending on whom you talk to you get different answers. BTW, not all windows mobile phones are available if you try to switch from SERO to Simply Everything. BTW, I never signed up, i was preparing for when i go out of contract in December to see what my options were. you were simply offering advice based on your experience as though it was the standard and norm, it's not.
I keep seeing people saying that Android phones aren't SERO compatible. Where has this been stated or posted?
I looked over Sprint's HERO announcement and the only specific requirement as an unlimited data plan... which SERO has. Are we just speculating?
The folks over at Sprint Users have word otherwise... http://www.sprintusers.com/forum/showthread.php?t=193640
Spoke with a sales rep the other day who said that the TP2 would be available to SERO plan holders, he claimed I may not be able to order it right off the bat but that I would be able to get it without changing plans. He could see in the system that I was on SERO and brought it up before I did, which was good as this was the whole purpose of the call. The phone is available through telesales right now so I don't know if anyone has any better info.
sanjsrik said:
No one was suckered, except possibly this comment which was unnecessary. Depending on whom you talk to you get different answers. BTW, not all windows mobile phones are available if you try to switch from SERO to Simply Everything. BTW, I never signed up, i was preparing for when i go out of contract in December to see what my options were. you were simply offering advice based on your experience as though it was the standard and norm, it's not.
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Click to collapse
Dude, shut the f*** up and pull your head out of your ass. You were wrong. I'm sure it has happened before. Get over it.
Douchebag said:
you were simply offering advice based on your experience as though it was the standard and norm, it's not.
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Click to collapse
You're offering nothing but your own experience, so why should anyone believe what you're saying? Unless you have some sort of official document you'd like to share with us?
Reps don't know jack **** about anything. That's why it takes some calling around to get some things done. But you can upgrade your phone with SERO, including the $150 discount, and you can transfer or clone your SERO line.
there seems to be a lot of conflicting comments in this post....it seems like you are all commenting based on your experiences some of which are, at this point in time, "outdated"....i am not claiming to be 100% correct, but i, like many of you, am going to comment on my experience and those of friends/coworkers both ~8 years ago up until ~2 weeks ago. Sprint has morphed policies many times during my relationship with them and probly even more then i can recall, since in my first 6 years, i only changed phones once.
Early experience (6 years):
- I am a long time subscriber 9+ years with sprint. my first 6 years, my account was under "Preferred Business Partner" under my fathers name as he was a UPS(yes, the men in brown who deliver your phones) employee. The plan was ~$40 for what was essentially a SERO plan with slightly more minutes.
It is important to note that during this time, I always paid the bill with my $, from my bank acct. and i am not a "Jr., the 3rd, etc". Sprint was aware of the situation and let it slide. There was a brief conflict once when i switched to a "Power Vision"(early evdo, Sanyo-M1) phone and they tried to raise my bill $15, but that was in the good ol'days when customer service could make changes to your account if you if they "liked" you.
Mid-phase experience (1 year):
- When i moved from home, my father wanted me to switch the acct into my name. This caused conflicts and set off my quest for SERO....
- My father and i walked into a Sprint Corp. store and switched the acct. ownership. The whole process took 10 mins most of which were the girl messing with the computer. She printed up a sheet, we both signed and that was that. For the next 2 months, my fathers name was still on the account.
- When it finally changed to my name, the first bill i received was over $100.....i called customer service and they informed me that my monthly bill was now ~$70 due to the name switch and the extra was retro-charges from the change. Since i was not a UPS employee, i could no longer get that cheaper rate. My employer at the time(State of NJ) only had discount rates with Verizon and ATT, so i couldn't get a rebate on my own.
- After a few months of paying $70 and reading the Sprint Users Forums looking for a better plan, i learned about SERO, which at the time was actually restricted to employees and family members. I called constantly and tried to convince the customer service reps to give me the plan. However, i had no employee contact and even though one girl apparently tried to use her info to give it to me, it did not work.
- During this time, the iPhone was announced exclusively for ATT(pricing was not yet released) and i called Sprint one more time to use it as leverage. The customer service rep i spoke to this time was actually rude and i told them to "cancel my plan NOW!". This was the magical moment when i was first introduced to the "Retentions" department.....These people were everything early customer service was and more. In minutes, i had the equivalent of my old $40 plan back and was very satisfied.
Recent experience (2 years-early 2009):
- Shortly after my new job started, one of my new coworkers exposed me to the wonder that was newer WM phones(he had the Touch). Again i hopped on various phone sites that i knew of at the time(phonescoop, Sprint Users) and researched Sprints WM phone offerings and PPC/smartphone plans.
- I decided on the Mogul and though a helpful post by an employee on Sprint Users Forums that SERO had recently and quietly opened up to employee friends/new customers and could be attained easily by using a website. All that was required for conformation on the site was a valid sprint email address for reference. The OP noted that a specific and generic email([email protected] IIRC..) would work and many others posted saying they had success using it.
- I just missed out on this....when i tried the email, it did not work...so i got crafty....i googled the interwebs for Sprint executives contacts. I used one of the VPs emails and it worked! Days later, my Mogul arrived and all was good....i though....
- The next week i received 2 bills, i called cust. serv. to straighten it out and the rep could only "see" one account. confused, the noob rep. pased me off to a more experienced rep. who could only "see" the "other" plan. after yet another transfer, i spoke to a rep who could "see" both accounts.....
- apparently, my Mogul was on a new # under the SERO plan and my old phone was still active on my original #. This was a major headache....over the ensuing week, i was on the phone with Sprint cust. serv. literally every day, for a total of 24 hours....Initially, they gave me the ultimatum of keeping the Mogul with the new # and SERO, or keeping the old plan and # and getting the Mogul on that plan. Obviously, i wanted the Mogul/SERO on my original # and tried tirelessly to make this happen. In their defense, the Sprint reps were all entirely sympathetic and genuinely tried to make this happen for me, but the "system" would not allow them to make it happen. The problem lied in the fact that Sprint was in the middle of switching to a new "system" and i had one account in each which was why some reps could only "see" one of them.
- finally....again, through use of the magic words "cancel" and "iPhone", i was directed to the all-powerful Retentions dept. With a little work, they were able to make my dream a reality. The only catch was, i had to "buy" the Mogul again and return the one i already had. Annoying, but totally worth it.
- 1 year later, i upgraded to the Touch Pro on the day it came out. I called telesales and they sold me the phone and even though i was technically not eligible, gave me the discount. The only change to my plan was resetting my upgrade/rebate date.
Friends:
Ram - Summer 2007:
- shortly after i successfully got my Mogul and SERO, i told my friends and the coworker who opened my eyes to WM about my plan. i coached my coworker through the process first and he actually got a plan better then SERO(5000minutes/$35 & cheap calls to India) with his Touch.(more on him later)
Jason
December 2008
- after learning how much he was paying for his Blackberry on verizon($80/month), i schooled him on SERO. he and his girl at the time switched to SERO, porint their #s through the website....only stipulation, they had to buy new BBs from Sprint.
January 2009
- after seeing my TP during our ski trip, he fell in love with HTC/WM. he upgraded, again, without technically being eligible and only changing his plans upgrade/rebate date.
NOW (early/mid 2009 - present):
things done changed apparently......
my recent knowledge through convo:
- I called a few months back to see what kind of deal i could get on the Pre(just curiousity...no real intent to actually switch). based on my past experience, i immediately threatened to cancel and got to Retentions. During my convo with this rep. i learned a lot:
1 . i was informed that at some point mid-2009, retentions was somewhat "neutered". They no longer have %100 percent control of making changes to accts.
2. SERO, as i/we know it, is no longer is offered to ANYONE. New employees are now given a modified Everything Plan.
3. I was also informed that Sprint policy now is to do everything legally in their power to phase out EXISTING SERO accts. This is done by making changes to contracts at resigning tied to upgrades/rebates.
i cannot confirm #2 as i don't know any sprint employees. i can confirm both #s 1 and 3 though....
#3 was confirmed through my attempt at haggling for a Pre. durring the above convo, i was told flat out that they would make me agree to a new plan to get the "1/2 time" smaller rebate($100 off IIRC) on the Pre. I tried again the next day and this time, i spoke to someone obviously coached in how to deliver the new company line.....this rep said "The Pre is not 'compatible' with the SERO plan" and i would need a newer "compatible" plan, which of course, the cheapest was less than the $99 Everything Plan, but $20 more than my SERO....
#1 was confirmed with my buddy Ram's recent experience.....His Touch crapped out last week. No touchscreen = HTC Paperweight. His 2 year contract is up on October 11th and he will be eligible for for his full upgrade/rebate. He has called retentions multiple times this week and even tried going into a corporate store and everyone has told him the same line....he has to wait till Oct 11th to get his full rebate....the best they would offer him was the "1/2 time" rebate. As the nice guy i am, i dusted off my Mogul and lent it to him to activate until Oct 11th. Once this date hits, i will be able to comment more on #2 as he is planning on getting either the TP2, Pre, or Hero.....
my predicition:
on Oct. 11th, he will be forced to change his plan IF he wants the upgrade discount. While he technically doesn't have SERO, his plan is better....
my strategy going forward:
this goes back to my very honest conversation with the retentions rep a few months ago.....he said that policy is to "do everything they can LEGALLY to phase out existing SERO plans".....unless a new contract is agreed upon, Sprint cannot change the terms. Pairing the upgrade/rebates to new contracts is their strategy. The way to get around this is to buy phones at full price and then have them activated. It sucks to drop $600 on a phone, but saving $60 per month by doing so is worth it.
cont....
future Sprint policy predictions:
Since their policy has changed so much so fast since the hemorrhaging of customers due to the iPhone and bad publicity, there is no reason not to believe that their policy won't change drastically again based on it's success/failure. Depending on how successful or not their planned "phaseout" goes, i see more possible policy changes....
1. my hope is, if it goes well and the majority of accts are changed, Sprint may decide to scrap it and allow the last of the holdouts to keep SERO to ensure they retain their business....some $ is better then competitors getting the $ they want/need.
2. if the policy is a failure and the majority of SERO customers refuse to sign new plans, i see Sprint significantly upping their incentives to upgrade. first raising the rebates $50-100. if that doesn't work, maybe even offering top of the line phones "free" all together....
3. regardless of whether or not the first 2 predictions happen, i am almost certain that once they rollout Wimax(4g) nationally, all phones that use it will be "off-limits" to SERO. legally, they can due this as it is a totally separate system/infrastructure and they will. it is the same thing they did to me when i switched to an evdo-capable "Power Vision" phone 5 years ago.
well, there's my 2cents on the topic. it sucks...and it is one of the main reasons i am not switching to the TP2. $600-700 for a phone that offers no increase in cpu while at the same time taxing it with a bigger screen is just not worth it. i am waiting until Sprint puts out a phone that is significantly more powerful than the TP.....preferably based on nVidia's Tegra chipset.....
please comment if you have had any experience that counters mine(and my friends)...trust me, i want to believe/hear different...but again, unless you've had a more positive SERO experience recently with the Pre or TP2, don't post flamming me and telling me i'm wrong....these policy changes are recent and anything before the spring/summer time frame or on any phone older than the Pre just don't apply anymore. sh!t done changed....
cheers,
yerp
bullet2300 said:
Pre was never going to be SERO eligible because it's not WM. For the most part, SERO is WM only plan.
Android won't be eligible either...
Click to expand...
Click to collapse
sporklover said:
I keep seeing people saying that Android phones aren't SERO compatible. Where has this been stated or posted?
Click to expand...
Click to collapse
sporklover, the facts are with you and not bullet. In fact that Sprint Android announcement looks exactly like the recent SERO eligible 80w, touch pro, Treo Pro and Touch Pro 2 announcements and is very different from the Everything only Pre/insticnt announcements.
SERO and the older plans most Sprint customers are on, aren't "WM only". Out of scores of handsets and smartphones eligible on older plans and SERO, what the tho which are not eligible, the Pre and Instict, have in common atre things like exclusivity to Sprint of both OS and handset, which won't be the case with the Androids.
Sprint also signaled only Everything plans with Pre and Instinct five months before they actually hit the the stores, no such thing with Android models.
sanjsrik said:
No one was suckered, except possibly this comment which was unnecessary. Depending on whom you talk to you get different answers. BTW, not all windows mobile phones are available if you try to switch from SERO to Simply Everything. BTW, I never signed up, i was preparing for when i go out of contract in December to see what my options were. you were simply offering advice based on your experience as though it was the standard and norm, it's not.
Click to expand...
Click to collapse
I think you are very incorrect, in fact all WM phones are available.
sanjsrik said:
No, you misread what I wrote. SERO is no longer an option to buy for new customers, however, you can stay on it but not if you want a new phone, I went directly to Sprint and they wouldn't let me "upgrade" to a new phone unless I switched over to an Everything Plus plan and paid ~$62 for 500 minutes and TEP.
Did you guys even read the link at the bottom of my post?
Click to expand...
Click to collapse
Wrong again, when you say "not if you want a new phone." You can get a new one of every single sprint phoen except Insticnt or Pre on SERO.
sanjsrik said:
This is incorrect information. SERO is no longer active or even usable nor honored by Sprint.
Click to expand...
Click to collapse
SERO is fully honored by Sprint. Like many plans it is no longer newly offered but it is renewed complete with new customer pricing on phones -- just like Friends and Family and Free and Clear are.
Most people renewing don't get everything plans! They keep existing plans.
If you have been with Sprint you know that you can ALWAYS are making new plans and expiring the new offer of old plans but you can always keep you existing plan and get phone discoutns, even if those plans are no longer offered.
You can buy a Touch Pro 2 for $350 from Sprint today by renewing a SERO or renewing (or even adding a line) on a Friends and Family or Free and Clear.
As far as the link on the bottom of your posts it is dead wrong and proven so over the past year. You don't need to "call multiple reps" to get a 800w, treo pro or touch pro or touch pro 2 on SERO, you just need to buy it and activate it.
aero1 said:
As far as the link on the bottom of your posts it is dead wrong and proven so over the past year. You don't need to "call multiple reps" to get a 800w, treo pro or touch pro or touch pro 2 on SERO, you just need to buy it and activate it.
Click to expand...
Click to collapse
Aero is correct sir heh. I just left Sprint BWTS at the end of July, and they were able to port my employee account over to the $30/month SERO plan, I have spoken to 5 reps since then about getting the TP2 and they all have said it is easy to do and very possible. (I contacted 5 mainly because aye, there *are* reps in the company that don't know what the hell they are doing, and I'd rather get a few responses to make sure it is norm.)
Cheers,
Celt
I purchased an HTC View online and received it today. Has anyone had any luck registering one of these on Sprint without signing a contract? I tried at my local Sprint store and didn't have any luck. It's a "good" Sprint store too - one that understands customer service and usually bends over backwards to make their customers happy.
I'm currently a Sprint customer and would like to sign up for their $20/mo plan for times when wifi isn't available.
Apologies if this has already been discussed - I did some searching and couldn't find any useful information.
Thank you.
They still make you sign a two year contract. I couldn't get around it. However, if a newer device comes out on Sprint, you should be able to upgrade immediately, provided you didn't buy through Sprint initially and have to wait for their upgrade.
Yeah they make you sign a contract. They also offer a prepaid option but the monthly rate is 45 with 1.5gb of 3g/4g. They also have daily and weekly plans. Think its like 15 foe day and 30 for week. I forget. I'm running on the monthly right now just to test it out.... works good so far.
Sent from my SPH-D710 using xda premium
Sprint sucks! I went to the store because I saw the news flash on prepaid. Store said they have no prepaid. I called sprint and they said no and transerred me to Boost, they offered it (wrong). Disconnected twice, then I called local boost store, only boost handsets can join.
I gave up and while playing with it last night, I found the prepaid option on the activation screen. I selected the month (daily and weekly were options) for 49.99 and and used my cc on the screen and 4G works pretty good.
I bought my View from ebay without contract. I called Sprint and after some haggling got on the $19.99 plan with no contract. They did however charge me an activation fee of $36 which I called later about and had it waived.
Like it so far and use it when I dont want to burn my Evo 3d's battery when tethering.
Also I have an upgrade available on this new line that I might use for an upgraded phone. That would mean a new contract though on that View line.
I tried to use the "Free Day" romo code but it would not work.
I wonder if a bad esn is to blame
http://reviews.ebay.com/BAD-ESN-Carrier-wont-activate-the-phone-What-2-Do?ugid=10000000007584227
Always better to call rather than go into the store for something that is outside of official policy. We are tracked on everything we do so unless it's an honest mistake the store usually won't do something like that.
Just call care and make a reasoned argument.. Be patient and calm and keep hanging up and calling back later till you get someone who will do it.
Otherwise you should be able to do the month to month option for 50... But I'm sure you can eventually get someone to do the 19.99 1gb plan with no contract. I haven't looked into how to do it as a customer so I will get back to you when I go back to work. Merry Christmas!
Edit: forgot to mention, if you get calls or texts rating the service, rate them as perfect and that they fixed your issue on the first call even if they can't. Not fair to penalize them for something they aren't supposed to do. Unless they are jerks, lol.
Sent from my SPH-D710 using XDA App
huynhc said:
Yeah they make you sign a contract. They also offer a prepaid option but the monthly rate is 45 with 1.5gb of 3g/4g. They also have daily and weekly plans. Think its like 15 foe day and 30 for week. I forget. I'm running on the monthly right now just to test it out.... works good so far.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
No one in store or in customer service on the phone knows about the pay as you go data plan.
I could only activate mine using the $49.99 option I accidently left remeber my credit card check and got a message about how sprint will automatically renew for me thanks
tried to find a place in Sprint Zone to change it no luck. Tried to create an online account to manage it nope. Looks like I am canceling my credit card in a month
I also bought an Evo View from ebay. Today I went to Sprint and bought an iphone4S. Then I came home and moved my service over to the Evo View. (This won't work online- you have to use Sprint Zone on the tablet). Now I've got my Evo on a two year plan for $20/month and an iPhone I can sell.
*edit- unable to add source link since I'm a new user- search fatwallet for more info*
meconfu5ed said:
I also bought an Evo View from ebay. Today I went to Sprint and bought an iphone4S. Then I came home and moved my service over to the Evo View. (This won't work online- you have to use Sprint Zone on the tablet). Now I've got my Evo on a two year plan for $20/month and an iPhone I can sell.
*edit- unable to add source link since I'm a new user- search fatwallet for more info*
Click to expand...
Click to collapse
This is an awesome idea.
Sent from my SPH-D710 using xda premium
meconfu5ed said:
I also bought an Evo View from ebay. Today I went to Sprint and bought an iphone4S. Then I came home and moved my service over to the Evo View. (This won't work online- you have to use Sprint Zone on the tablet). Now I've got my Evo on a two year plan for $20/month and an iPhone I can sell.
*edit- unable to add source link since I'm a new user- search fatwallet for more info*
Click to expand...
Click to collapse
I did this same exact thing. Worked great! The Sprint rep seemed a little confused at first when she asked me "what kind of a device are you transferring you iPhone 4S' service to?" Once I told her it was an HTC Evo View tablet, she witched it right over to a tablet plan.
I sold the iPhone on ebay for $530 which payed for the phone and the tablet.
Just make sure to tell the rep at the store not to open the iPhone! That way you can sell it sealed.
I'm trying to convince sprint to let me activate this thing without contract. So far I've talked to 3 or 4 different folks and nobody seems to want to budge. There's no way I'm signing a 2 year contract on this thing.. Anyone else had any luck?
Why bother lol. Just tether the flyer by usb cable or wifi hotspot from your smartphone. Works great.
Sent from my Nexus One using XDA App
I have an iphone on at&t so tethering, meh probably not worth the effort.. this is the first android device that really stuck with me and I love it so I'd love to have data on the go.. Now to get rid of the xoom (I hate that thing sooo much)
After haggling with some reps I managed to get the 1gb plan month to month. Took some time but it's active with no contract. I am however going to cancel the service since I hardly use it to justify the fee.
This was back in mid December.
Sent from my Evo 3D
I just activated a Samsung Galaxy Tab with Sprint, and when they said there would be a contract, I told them I wasn't interested. The guy persisted, so I said "thanks anyway, but I'll pass." He then said he'd check with his supervisor, and after a couple minutes came back with the same story. I told him once again I wasn't interested in a 2 year contract and that I'd just forget about it. He said he'd try "one last time" with his supervisor or account services. At that point I knew I was in, and sure enough he came back on with an account services rep who explained that if I wanted to cancel I'd have to call and let them know, to not just abandon the service. No problem. So it is possible, you just have to be persistent and if at first you don't succeed, try again with another rep on another day.
Hi all,
I've got the evo 4g. Thinking about upgrading to the evo lte. But when I go to sprint, it says i need to pick a new plan. I REALLY don't want to pick a new plan since i'd be paying an extra $30/mo for less I currently have the sero premium 500 plan. Base cost is $40/mo but the plan they want me to sign up for is $70/mo and i would get 50 minutes less a month.
Thats not a very enticing deal - get $150 credit for the phone, but agree to a 2 year term and pay an extra $720 over the 2 years for less talk time.
anyone know if there's a way to upgrade phones but keep the same plan? I like sprint but that sort of deal is basically sprint scream 'fk you, we dont want you as a customer'
That Sprint rep definetely didnt know what he was doing. It is 100% possible to upgrade your phone and stay on your Sero-P plan. Its best to call the offical Sero number and order your phone from them. Its clear only a few people in actual sprint stores know how to handle Sero-P plans. I will have to look up the official sero sprint number.
In the mean time, maybe you can call another sprint store and see if they know how to handle sero premium accounts
You need to call the sero accounts #
(888) 876-8381
They bumped me from the old sero 500 plan to sero premium, just so I could get the lte. Then they forwarded me to telesales, who were even better, the guy added my wife with the same plan as me. When I called accounts later for some info about porting her number, the lady was all pissed off that they did something they weren't supposed to.
My experience has been that I called a few times, and every time I got a woman with a southern drawl, they wouldn't help me at all and got rather angry about the fact I was still on sero. Everytime I got a guy, they were helpful. Considering you're already on sero premium, you might be able to go straight through telesales for the phone. The only downside of ordering through telesales, is that it's $199 (cheaper elsewhere)- but you have assurances from them that your plan won't get screwed up, so it's worth the extra cost to me.
nerdvernacular said:
(888) 876-8381
They bumped me from the old sero 500 plan to sero premium, just so I could get the lte. Then they forwarded me to telesales, who were even better, the guy added my wife with the same plan as me. When I called accounts later for some info about porting her number, the lady was all pissed off that they did something they weren't supposed to.
My experience has been that I called a few times, and every time I got a woman with a southern drawl, they wouldn't help me at all and got rather angry about the fact I was still on sero. Everytime I got a guy, they were helpful. Considering you're already on sero premium, you might be able to go straight through telesales for the phone. The only downside of ordering through telesales, is that it's $199 (cheaper elsewhere)- but you have assurances from them that your plan won't get screwed up, so it's worth the extra cost to me.
Click to expand...
Click to collapse
She was probably on her rag that's what happens.
nerdvernacular said:
(888) 876-8381
They bumped me from the old sero 500 plan to sero premium, just so I could get the lte. Then they forwarded me to telesales, who were even better, the guy added my wife with the same plan as me. When I called accounts later for some info about porting her number, the lady was all pissed off that they did something they weren't supposed to.
My experience has been that I called a few times, and every time I got a woman with a southern drawl, they wouldn't help me at all and got rather angry about the fact I was still on sero. Everytime I got a guy, they were helpful. Considering you're already on sero premium, you might be able to go straight through telesales for the phone. The only downside of ordering through telesales, is that it's $199 (cheaper elsewhere)- but you have assurances from them that your plan won't get screwed up, so it's worth the extra cost to me.
Click to expand...
Click to collapse
I didn't call anyone, this was just using their website. But I'll try calling and see what they say.
You got lucky - i had added a 2nd line to my account last year and they wouldn't let me put it on sero - had to get the regular plan.
I'm just going to wait a little while until the phone is out just to see what the reviews are from users and then i'll decide if i should upgrade or not.
I have a similar question.
My buddy is going to let me use a upgrade for this phone and I'm on a indirect-employee plan. Someone mentioned that one of his phones could possibly not be able to be used for 6 months after I upgrade and swap.
I called sprint they said that is not true and I can ESN swap from his account to mine as long as that line has a phone attacthed to it, which it does.
I believe we will be moved to the $50 SERO plan from the $30 if you began there.
+$10 for the "smartphone" premium, and another +$10 for the premium data fee.
sinfiery said:
I believe we will be moved to the $50 SERO plan from the $30 if you began there.
+$10 for the "smartphone" premium, and another +$10 for the premium data fee.
Click to expand...
Click to collapse
This is True- and if you already have the sero premium plan, you will still have to call because the LTE addon is different from the current Data addon on the plan. But from what I've read over on other forums you can keep your Sero plan.
xTmDarren said:
This is True- and if you already have the sero premium plan, you will still have to call because the LTE addon is different from the current Data addon on the plan. But from what I've read over on other forums you can keep your Sero plan.
Click to expand...
Click to collapse
Wait - I have to pay another $10 extra on top of the $10 extra i already pay? I looked at the plans as though i were signing up as a new customer and i just see the single $10 additional fee.
merkk said:
Wait - I have to pay another $10 extra on top of the $10 extra i already pay? I looked at the plans as though i were signing up as a new customer and i just see the single $10 additional fee.
Click to expand...
Click to collapse
The base SERO plan is $30
Add 10 for premium devices
Add 10 for premium data
You're gonna have to pay $50 a month for this phone - same as the iPhone and all 4g phones available with SERO.
New customer?
You need to already have SERO to have the option to use this device for $50.
I think new customers pay $80 a month for the unlimited plan with this device
I'm on sero premium 500. It's $40 plus $10 for premium data (still trying to figure out what the hell is premium about the data i use). So i pay $50. So i guess i'll keep paying what I have now, assuming i can find someone at sprint willing to let me upgrade and keep my plan.
just called in and ordered the evo lte. Didn't have to do anything to keep my plan - but I guess we'll see once I actually get the phone. I never trust things when they go that easy
Same boat, and I haven't had any problems upgrading. I've had the 4G LTE for about close to a month now.
Once you paid the extra 10 for the 4G premium data for the Evo 4G, nothing needs to change to get the LTE data. They change the name, but the details remain the same.
I'll believe it when it see it - i'm always skeptical when things just seem to work without any hassle
I just got the phone earlier today and tried activating it - wants me to pick a new plan before I can activate. Unfortunately sprint doesn't have 24 hour customer care, so hopefully I'll just call them tomorrow to get the phone activated, cuz I'm definitely not going to switch plans.
fyi - I had to call the employee sales dept, not the normal tele-sales dept to activate the phone and keep this plan.
Their number is 866 264 1282
Can anyone post there success or failures in getting Best Buy to do an upgrade on a Sero-P plan? I have seen post from about a year ago saying there are limited instances where people were able to pull it off but nothing recent. Also just incase someone is unclear. Sero-P is different from the old school old school sero plans that could not accept newer phones. Also, Sero-P is not the same as the EPRP plans.
Thanks! please let me know of your success stories or failures!
knlmwq said:
Can anyone post there success or failures in getting Best Buy to do an upgrade on a Sero-P plan? I have seen post from about a year ago saying there are limited instances where people were able to pull it off but nothing recent. Also just incase someone is unclear. Sero-P is different from the old school old school sero plans that could not accept newer phones. Also, Sero-P is not the same as the EPRP plans.
Thanks! please let me know of your success stories or failures!
Click to expand...
Click to collapse
im on Sero-P 500. Called Sprint before hand and told them I was getting the phone in BB and wanted to check compatibility. First rep said not compatible (They did that with my OG Evo as well) So I hung up and called again, the second rep said that I should still be able to stay on the same plan so I told her to NOTE the account stating that before we hang up.
Bought the phone in BB and they have to activate it and change your plan blah blah. I just took it home and called sprint and said check my account notes, I should be on Sero P 500. and they switched me back which reflected in 15 minutes.
GL. Its possible
lilbitz_1018 said:
im on Sero-P 500. Called Sprint before hand and told them I was getting the phone in BB and wanted to check compatibility. First rep said not compatible (They did that with my OG Evo as well) So I hung up and called again, the second rep said that I should still be able to stay on the same plan so I told her to NOTE the account stating that before we hang up.
Bought the phone in BB and they have to activate it and change your plan blah blah. I just took it home and called sprint and said check my account notes, I should be on Sero P 500. and they switched me back which reflected in 15 minutes.
GL. Its possible
Click to expand...
Click to collapse
When I bought my OG Evo @ BB it took them making a couple calls to get it through. Today though I wasn't as successful. Had BB switch me to the Everything plan and then chatted with Sprint later and had them change it back.
Sent from my EVO using Tapatalk 2
knlmwq said:
Can anyone post there success or failures in getting Best Buy to do an upgrade on a Sero-P plan? I have seen post from about a year ago saying there are limited instances where people were able to pull it off but nothing recent. Also just incase someone is unclear. Sero-P is different from the old school old school sero plans that could not accept newer phones. Also, Sero-P is not the same as the EPRP plans.
Thanks! please let me know of your success stories or failures!
Click to expand...
Click to collapse
I was able to upgrade today in bb and I have SERO P. The rep has to call their sprint rep to get it done and if that doesn't work like with me, I just hit *2 talked with regular cs handed the phone to the BB rep to talk to sprint and 10 min later I walked out with my evo. There was some talk about how it won't work with my plan and I would have to change it but that was a bunch of bull
This makes me upset. The guy at BB was unwilling to talk to sprint cc and sprint was unwilling to help me over the phone while I was at BB... I ended up canceling my pre order and left. AHHHHHHHHHHH!!!!!!!!!
Sent from my PC36100 using xda premium
I didn't buy in BB but upon first boot, the Activation app ran and made me choose a new plan. SERO Premium was one of the options ($40 / 500 mins). I tried to activate a new device on Sprint.com to see if I still had to choose a new plan and it still made me, but SERO Premium wasn't an option.
Maybe you'd have the same options upon first boot.
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
ken830 said:
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
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Click to collapse
FYI I got my 4g before someone I know however they can upgrade at the same time as me and it makes no sense
Which is July 1st
Sent from my PG86100 using xda premium
ken830 said:
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
Click to expand...
Click to collapse
Im sure there are a couple different scenarios in which people are upgrade eligible now. Me for instance, I left the og Sero plan and switched to everything data 450 when sprint offered me $20 off my bill every month on top of a 15% discount. I later convinced sprint to switch me back to Sero-P. Since I was a Sprint Premier Gold customer I was up for yearly upgrades and I still have one more to use before I am stuck on the 20 month upgrade cycle. Others probably either did a prorated buyout of their current plan to be upgrade eligible or some how convinced sprint to move them up
Yesterday at the store, the BB guys called Sprint rep and couldn't retain my Everything Plus 500 plan. So I told the guys to change my plan (Everything 450). This morning, I logged onto my account on Sprint website, looked at all the individual plans and noticed that Everything Plus 500 is listed as a plan option for me. So I changed it back. Apparently the Sprint database remembers.
ken830 said:
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
Click to expand...
Click to collapse
Personally I bought out my contact, sold my 3D on craigslist, preordered at bb got $50 GC. All in all cost me $50 out of pocket to get the EVO 4g lte after using my upgrade last year to get the 3D
ken830 said:
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
Click to expand...
Click to collapse
Premier Gold had a 12 month upgrade cycle.
I suspect that BB has to activate a 2 year contract on something for you walk out with that price. My guess is they would have a hard time doing that.
Not even the Online Web or Calling Normal Sprint could activate my phone and I already had SERO Premium.
I had to call Sprint Employee support and then it was fine.
I'd say it's not worth the risk in BB messing up your SERO plan.
I've been able to go to Best Buy but I was told by an employee I should go to Best Buy Mobile as they would know all about it and be able to do the upgrade just fine. Which seemed to work just fine in my case and a few different friends who went to different Best Buy Mobiles but it worked just fine with them as well.
So it sounds like two people so far have been able to get the phone from Best Buy while being on Sero-P
knlmwq said:
So it sounds like two people so far have been able to get the phone from Best Buy while being on Sero-P
Click to expand...
Click to collapse
I'm seeing at least 5 in this thread.
Kisakuku said:
I'm seeing at least 5 in this thread.
Click to expand...
Click to collapse
I was referring to those who were able to buy the EVO 4g LTE from best buy.. not any phone I.E. Old evo or evo 3d. But I could have counted wrong
knlmwq said:
I was referring to those who were able to buy the EVO 4g LTE from best buy.. not any phone I.E. Old evo or evo 3d. But I could have counted wrong
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I don't think it matters what phone you are upgrading to. The issue is that Best Buy cannot activate phones on SERO Premium accounts through their systems. If the BBM associate is willing to let you call Sprint from your old phone (*2) or if they are willing to call Sprint Employee Accts (888-876-8381), then you should have no problem. The issue is that, at quite a few stores, the BBM associate will not be willing to activate using a different method. If they cannot do it through their system (or their escalation phone number) they won't let you buy the phone.
looks like I don't such luck. Have called Sprint employee service 3 times and every time what I got is "no you can't upgrade the SERO-P at any 3rd party retailer". Even the change plan to Everything Plus then switch back method is not acceptable. sigh, guess I'd better wait for official launch now.
lilbitz_1018 said:
im on Sero-P 500. Called Sprint before hand and told them I was getting the phone in BB and wanted to check compatibility. First rep said not compatible (They did that with my OG Evo as well) So I hung up and called again, the second rep said that I should still be able to stay on the same plan so I told her to NOTE the account stating that before we hang up.
Bought the phone in BB and they have to activate it and change your plan blah blah. I just took it home and called sprint and said check my account notes, I should be on Sero P 500. and they switched me back which reflected in 15 minutes.
GL. Its possible
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Did you have to speak to a supervisor to get SERO back? Because they are giving me trouble. I'm on my second phone call with them now...
Sent from my PC36100 using xda premium
[Q] Why did my Sprint bill drop to $40/mo from EVO 4G LTE upgrade? "SERO Premium 500"
A long time ago I had a SERO (Sprint Employee Referral Option) but Sprint killed SERO when 4G WiMAX phones were released so you had to upgrade to a Simply Everything Plus plan which was more expensive.
So I was paying $59 for an "Simply Everything Plus 500" plan, which I thought was a great deal, but today I went and bought the new EVO 4G LTE and to my surprise the rep said my bill was being reduced to $40 a month for the same features of that plan!
I think this is insane that I get a better phone with unlimited LTE and it costs only $40 a month now, which is $20 cheaper a month than my old WiMAX phone bill.
Anyone know why this happened? I don't know why Sprint wouldn't want more money from me, not that I am complaining!
Check out my attached pic
Kujila said:
A long time ago I had a SERO (Spring Employee Referral Option) but Sprint killed SERO when 4G WiMAX phones were released so you had to upgrade to a Simply Everything Plus plan which was more expensive.
So I was paying $59 for an "Simply Everything Plus 500" plan, which I thought was a great deal, but today I went and bought the new EVO 4G LTE and to my surprise the rep said my bill was being reduced to $40 a month for the same features of that plan!
I think this is insane that I get a better phone with unlimited LTE and it costs only $40 a month now, which is $20 cheaper a month than my old WiMAX phone bill.
Anyone know why this happened? I don't know why Sprint wouldn't want more money from me, not that I am complaining!
Check out my attached pic
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you got extremely lucky there bud. I was in your position too and still ahve the everything plus plan b/c of the whole SERO thing when the evo4g came out....
The SERO Premium plans came out in the fall after the 4G was released as a response to the complaints about the plan changes and such with the $10 fee and all...so those that waited got to join those.
This is the first I've herd of someone being able to move from the everything plus to the SERO Premium plan though....musta been a real real real nice rep there....that or one that is completely slow and doesn't know anything. lol
Jealous beyond jealous, that is awesome.
Sent from my EVO using xda premium
So I take it this isn't the norm for "Simply Everything Plus 500" users?
The Sprint rep acted like the computer system was making him set the account up this way to activate the new EVO
There is actually a thread on slickdeals.net about the SERO plans, and one of the few things that still works (but only occasionally) to get a new SERO plan is to sign up for a new Everything Plus plan than get it converted to SERO Premium 500.
shinedown87 said:
There is actually a thread on slickdeals.net about the SERO plans, and one of the few things that still works (but only occasionally) to get a new SERO plan is to sign up for a new Everything Plus plan than get it converted to SERO Premium 500.
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Really? Can you direct me to the link? I'm searching over there, but I can't seem to find the post that specifically talks about what you just mentioned.
I just signed up on the Everything Plus plan and would love to try and get this plan. THanks for any help you can offer!
edit: Nevermind, after lots of reading and digging, I've pieced together what I'm going to do. Thanks for the heads up!
couragedragon said:
Really? Can you direct me to the link? I'm searching over there, but I can't seem to find the post that specifically talks about what you just mentioned.
I just signed up on the Everything Plus plan and would love to try and get this plan. THanks for any help you can offer!
edit: Nevermind, after lots of reading and digging, I've pieced together what I'm going to do. Thanks for the heads up!
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http://slickdeals.net/f/931400-Add-...s-fair-and-flex-YMMV-for-some-people?t=931400
Check the wiki.
Did you call in, or was this a store visit? Just curious because I'm on a Sero 500 Plan and want to get the new EVO lte. There trying to force me out of Sero and say those plans don't exist and it appears that they do!
killab443 said:
Did you call in, or was this a store visit? Just curious because I'm on a Sero 500 Plan and want to get the new EVO lte. There trying to force me out of Sero and say those plans don't exist and it appears that they do!
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SERO-P works just fine with the new EVO. The rep just has to take the WiMAX code off and put in the LTE one. My store had to call a help center to get the new code. It will stay at the 40+10 plan too.
Sent from my C64 w/Epyx FastLoad cartridge
Ok, nice. I just ordered my Evo Lte 10 min ago. Got a bit of run around from dialing *2. They said i had to upgrade to an "everything plus" plan because they no long had Sero plans. Fould a number on the slick deals link. Called 888 882 4030 and ordered a LTE EVO as well as change my plan over. Went from Sero 500 /$30 a month to Sero premium 500 $40 + $10 data charge. Thanks again
Kujila said:
A long time ago I had a SERO (Sprint Employee Referral Option) but Sprint killed SERO when 4G WiMAX phones were released so you had to upgrade to a Simply Everything Plus plan which was more expensive.
So I was paying $59 for an "Simply Everything Plus 500" plan, which I thought was a great deal, but today I went and bought the new EVO 4G LTE and to my surprise the rep said my bill was being reduced to $40 a month for the same features of that plan!
I think this is insane that I get a better phone with unlimited LTE and it costs only $40 a month now, which is $20 cheaper a month than my old WiMAX phone bill.
Anyone know why this happened? I don't know why Sprint wouldn't want more money from me, not that I am complaining!
Check out my attached pic
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Lil lady is an apm for sprint. Says the SERO Premium is why its reduced. Dunno, but that's what she says.
Sent from my SPH-D710 using XDA
I've had nothing but good experiences with Sprint and now they reduced my monthly bill like $20 without me asking when I get a new phone so I am going to stick with them for sure
Same plan I got, yea you got super lucky. Took me almost a year to get my Sero Plan back from Simply Everything. I did get it back though, people that say it can't be done are just trolling it can be done it's just very hard. I don't even remember how I did it but it took many many attempts as with Sprint getting something you want just takes the right rep.
My old plan on my TP2 was was $30 a month fair & flex (sero variant) with 25% MRC plus free pcs2pcs (those plans didn't have any mobile anytime)
I attached a screen shot, I also got pick 5 added to my account someone after this bill date which I still have today. Pick 5 was a little more important then cause pcs2pcs was Sprint only not any network. It was hard to give up even with TEP it was like $32 a month after taxes. I'm still pretty happy with SeroP it's a more than fair price. I got to keep all my free perks like First Incoming Min free even today I still have that only perk I had to give up was free n/w at 6 is now gone but doesn't matter I never come close to using 500 anytime min anyway.