Yeah so I got jumped by two punks last night. Long story short My note ended up being taken from me and then returned in the puddle I was standing next to.
My case had a rubber plug for the headphone and USB Ports if that helps from the six dollar case.
I'm pretty sure I'm just out of the thirty days but not thirty since I exchanged my last one that was defective.
Seems to be working okay. Water damage can do weird things. what should I be looking out for?
ok, how long has it been since it was in water? First thing i would myself is to take out battery immediately. Then take it apart if i thought the water may have gone deeper. If your not too experienced with taking it apart, then i might avoid doing that part. I would just leave battery out for a little while and try not to turn it on. From my personal experience with other peoples phone is that the water will be in there and will eventually start corroding and i guess its kinda like a oxidization(?) and will make contact to other connections and will start to short.
long story short
-remove battery
-let dry for a while
-if you dont think it went deep in the phone, then I wouldnt worry too much
-from my own experiences usb port is the first to stop working
-then white screen(bad lcd) along with a ruined battery
The day that it doesn't turn on anymore.
I had dropped a phone in the washing machine once while it just started filling up with water. The phone didn't get very wet at all and ran like a champ for two months more. Then it died.
Hopefully the plugs on your phone will make a difference!
Less than twelve hours. there was a very few small droplets on the outer sides under the battery case. I don't think it too deep into the phone I left the battery out with the phone in a plastic rice container and under a lamp for a few hours. I'm not having those symptoms yet. There was no water under the battery.
Is atts 30 day return policy from the date of contact or from when I exchanged the other note for a defect?
I pay for atts insurance but a two hundred dollar deductible ....
I'm on contract for two years so I need the best advice...
Sent from my SAMSUNG-SGH-I717 using XDA
I would say 30 days from the exchange from note to note. I dont know if they would change to a different device but maybe another note. Of course if they see water damage on the pads then they wouldnt let you. Just in case they are red, here is a post by the Elite dev Adam Outler.
http://forum.xda-developers.com/showthread.php?t=1073929
In my experience the 30 days starts all over with each phone. The contract does not. After 14 days your locked into the contract and can not get a reversal. The phone itself always goes by the date of purchase or replacement.
Sent from Galaxy Note
The 30 day period is from the original sale date, I had to return a second one for a blown speaker at 10 days from my 1st return (hard brick) but 32 days from original purchase. Had to send it back to warranty when I got the replacement in the mail.
If you believe it still has water in it, take out the battery and place both the phone and battery in uncooked rice for a day. The rice will draw out any moisture.
Sounds like you will have to make a warranty claim, but if it works without issue, don't worry about that until it doesn't work anymore. You can make a claim whenever, they wont know when it happened.
Sent from my A200 using xda premium
slix71 said:
The 30 day period is from the original sale date, I had to return a second one for a blown speaker at 10 days from my 1st return (hard brick) but 32 days from original purchase. Had to send it back to warranty when I got the replacement in the mail.
If you believe it still has water in it, take out the battery and place both the phone and battery in uncooked rice for a day. The rice will draw out any moisture.
Sounds like you will have to make a warranty claim, but if it works without issue, don't worry about that until it doesn't work anymore. You can make a claim whenever, they wont know when it happened.
Sent from my A200 using xda premium
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Click to collapse
If you return a phone because of a factory defect within 30 days, they give you another phone. The 30 day return policy starts all over again. If you damage the phone in any way, then the same rules don't apply(especially water damage). That's the 1st thing they check for. If there's no sign of water damage(and you don't tell them), then you're covered under the return policy. Otherwise, it's gotta go through warranty. I would be honest about it. Either way you get another phone....although you will need to pay a deductible.
Edit: Just remember....every store is different and it depends on who you talk to. If the speaker blew due to no fault of your own, then they should've have given you another phone right then and there. If you paid a deducible then they screwed you. I returned 3 phones in the past 3 months. All were covered under the 30 day return policy from the date I received them.
Sent from Galaxy Note
WTF, all the replies are so well thought out to OMG save the phone, but no one cares that the OP got robbed and roughed up? What's wrong with you people?
LOL
OP, I'm just glad you are OK and not in the hospital or worse. A phone can always be replaced...
Hey, like said above biggest thing is that yur ok! had a similar situation happen last year didnt end up so well for me, ER trip, Neuro rehab etc but cant do anything bout it now!! Anyways, I remember my wife dropped her Isucks err Iphone in the sink while doing dishes, completely saturated. I read online that one of the best ways to soak up the water from inside the phone itself it to put it in a jar of white rice for a day or two. Its the same principle as putting rice in the salt shaker. It absorbs moisture and we did that and it worked. Had some gremlins for a minute there (phone volume changing on its own, messenger popping up randomly etc) but after a few days it was business as usual for it for another year. Hope this helps ya!
we all love our phones but take care when pulling them out in public. always be aware of your surroundings and stop walking around with your head down.
not saying the OP was doing this just a general "heads up" so to speak. no pun intended
Tikerz said:
WTF, all the replies are so well thought out to OMG save the phone, but no one cares that the OP got robbed and roughed up? What's wrong with you people?
LOL
OP, I'm just glad you are OK and not in the hospital or worse. A phone can always be replaced...
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Click to collapse
Holy shiv! good point. I'm glad your ok man. Get way too wrapped up in this stuff sometimes. Lol.
Sent from Galaxy Note
For this reason, im debating to get a CCW (carry concealed weapon) license. But Glad to hear that youre okay. Ive heard that water damaged phones can be fixed by sticking it in a bucket of rice uncooked for about a day. Worked for my bros old iphone.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
froidroid said:
If you return a phone because of a factory defect within 30 days, they give you another phone. The 30 day return policy starts all over again. If you damage the phone in any way, then the same rules don't apply(especially water damage). That's the 1st thing they check for. If there's no sign of water damage(and you don't tell them), then you're covered under the return policy. Otherwise, it's gotta go through warranty. I would be honest about it. Either way you get another phone....although you will need to pay a deductible.
Edit: Just remember....every store is different and it depends on who you talk to. If the speaker blew due to no fault of your own, then they should've have given you another phone right then and there. If you paid a deducible then they screwed you. I returned 3 phones in the past 3 months. All were covered under the 30 day return policy from the date I received them.
Sent from Galaxy Note
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Click to collapse
I didn't have to pay a deductible, they just made me swap it out through the warranty dept as it was covered under warranty for the bad speaker. They made me do it that way since it was past the original 30 days from the sale. No biggie to me, I didn't pay, just had to wait a day.
Sent from my G-Note beast on XDA Premium 0_o
Tikerz said:
WTF, all the replies are so well thought out to OMG save the phone, but no one cares that the OP got robbed and roughed up? What's wrong with you people?
LOL
OP, I'm just glad you are OK and not in the hospital or worse. A phone can always be replaced...
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Click to collapse
Lol your right, glad they are ok!
Sent from my G-Note beast on XDA Premium 0_o
slix71 said:
I didn't have to pay a deductible, they just made me swap it out through the warranty dept as it was covered under warranty for the bad speaker. They made me do it that way since it was past the original 30 days from the sale. No biggie to me, I didn't pay, just had to wait a day.
Sent from my G-Note beast on XDA Premium 0_o
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Click to collapse
Cool man. Glad to hear it. I get really fired up when these carriers screw their customers over. I also can't stand the fact that every store policy is different. Everyone should be treated the same.
Sent from Galaxy Note
Well the battery indicator is still white. The phone didn't get completely water logged thanks to the case. Its working as of now so how would i be able to exchange it anyway. I guess ill end up doing the warranty when or if things act up. There's only one water damage indicator?
I didn't get roughed up luckily. This sounds crazy but I convinced them that what they were doing was wrong and they were only doing it cause they could cause im a little man. I also did mention i could gps track the phone. Once they threatened violence i told them to do it. Two big guys i told them i wouldn't fight back either if it made them feel better. The one with my phone ended up calling me a humble man throwing my phone in the puddle and told me where my board was so i could leave. Reverse psychology working on an intoxicated person is almost unheard of lol.
I realize i did get very lucky and it could have ended a lot worse.
Sent from my SAMSUNG-SGH-I717 using XDA
tonomon said:
Well the battery indicator is still white. The phone didn't get completely water logged thanks to the case. Its working as of now so how would i be able to exchange it anyway. I guess ill end up doing the warranty when or if things act up. There's only one water damage indicator?
I didn't get roughed up luckily. This sounds crazy but I convinced them that what they were doing was wrong and they were only doing it cause they could cause im a little man. I also did mention i could gps track the phone. Once they threatened violence i told them to do it. Two big guys i told them i wouldn't fight back either if it made them feel better. The one with my phone ended up calling me a humble man throwing my phone in the puddle and told me where my board was so i could leave. Reverse psychology working on an intoxicated person is almost unheard of lol.
I realize i did get very lucky and it could have ended a lot worse.
Sent from my SAMSUNG-SGH-I717 using XDA
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Click to collapse
I am not sure about any additional indicators. Hopefully it will be no issue. I only know of the one. Glad you talked them down from the hostility!
Here in Tampa a group of thugs jumped and beat an off duty Army Soldier when he went to get a dollar out of his wallet because they asked for some help. Glad they caught 2 of them, only a matter of time until they get the other two. Wish they could bring the thugs to his platoon or squad for some military style justice!
---------- Post added at 03:58 PM ---------- Previous post was at 03:56 PM ----------
froidroid said:
Cool man. Glad to hear it. I get really fired up when these carriers screw their customers over. I also can't stand the fact that every store policy is different. Everyone should be treated the same.
Sent from Galaxy Note
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I here you bro, these stores and reps all give a different take, and see if they can get one over on the customer. So much for real customer service anymore.
Im here in Florida too. As the economy worsens more and more bad people will populate the states.
Carrying a firearm can offer protection but has a lot of downfalls to the idea. Especially having to defend yourself in court after merely trying to defend your life.
Sent from my SAMSUNG-SGH-I717 using XDA
glad you are ok man, a phone can always be replaced..
As far as carrying a concealed weapon, hopefully, you are an experienced gun owner/user, because, if not, carrying a weapon that you aren't thoroughly trained and comfortable with can turn out horribly.....for you....
Related
HOMG IT RANDOMLY STARTED WORKING. I'm sorry for your time.
Hello, I would like to start off by saying that I've looked around these forums occasionally after my friend introduced me to it. I have found this site and forums to be very helpful and I have hit a problem and I would like your opinion. If this is in the wrong section or I have done something incorrectly I am EXTREMELY sorry and would appreciate a point in the right direction.
Okay, so it all started when my friend was kind enough to give me his extra bodyguardz phone protector. So I put the cover on after a lot of tedious and fustrating work and allowed the phone to dry for 2 days. When I powered my phone on everything was fine EXCEPT that my touch screen does not work. After careful inspection I realized there seem to be some water stuck under the screen. I then allowed the phone to dry for a couple more days and I noticed the water amount decreased. At one point or another I did need to use my phone and since it worked beside the screen I figured it would dry even if I still kept using it. The amount of water has shrunken to the point where it is about the size of an ant. It has however remained this size for over a week and I dont see it decreasing. Now I have the Total Equipment Protection on my phone, but I realized that the water damage indicator sticker on the phone was gone red. The battery one is still white (I had the battery off the phone as I applied the protector). So what do you guys think I should do in this situation? Since the sticker is red I don't think they'll take the phone back. Should I just call them and say it was stolen and pay the $50?
Sorry for the long winded story and I am looking forward to your help. Everything seems to break on me and its really frustrating. I just got my laptop back after my back light died on me and the repair center forgot to send my battery back and I'm just getting mad at everything. Also had surgery earlier this week, haha aren't I lucky?
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
nosmohtac said:
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
Click to expand...
Click to collapse
So you think they wont fuss over the water detection sticker being red?
OH MY GODDDDDDDDDDDDDDDD! IT RANDOMLY STARTED WORKING AFTER 2-3 WEEKS!
I don't think they will fuss about it. If they do try another rep.
Lemme tell ya about yesterday at the river standing on the dock drinking a beer and watching fireworks. My brother-in-law thought it would be SO funny if I took a little night dip in the marina and gave my slightly intoxicated self a nudge in that direction...yup. I actually thought it was hilarious when I climbed out and was laughing while popping another Bud. But wait, yep, my phone is making some strange noise in my pocket...sounds a bit like its choking! Fished it out, it flickered, then died. Than I punched him in the mouth. No REALLY. Spent today babying it and drying it out and it works except that there is river water in what looks like 3 different layers of the screen. Anyway, he's paying the deductible and my new one is on the way. Ugh, it's killed me to even look at it all day. My girlfriends been very happy and I haven't hit F5 even once in the root threads so I guess thats a plus. Just wanted to share my misery with some like-minded peeps, seems like everyone I know just doesn't understand...
Punch him again.
Sent from my PC36100 using XDA Premium App
And again. With a brick.
-----
Ride to the sound of the guns!
1st Brigade, 2nd Infantry Division
Second to None!
Omg lmfao that sucks due atleast your getting a new phone...
it happens, have a laugh, he's paying your deduct so who cares.
just a phone.
I'll kill a 1000 phones for a good laugh.
Alanmw86 said:
it happens, have a laugh, he's paying your deduct so who cares.
just a phone.
I'll kill a 1000 phones for a good laugh.
Click to expand...
Click to collapse
Lost cause, you're talking about a dude that refreshes by hitting F5.
Sorry to hear of the unfortunateness. Good to hear your getting another courtesy of brother-in-law.
The EVO line of phones seem to be a fairly robust lot. I left my table at a bar to fetch another drink and return to find my 4G in a pool of spilt vodka/sprite. It didnt turn on a first but once I took it apart (completely) and dried it out, it started it up fine. It also had turned (3) moisture indicators pink.
1. One indicator on the battery
2. Second in the battery bay
3. The third on another board inside the phone
Luckily it didnt have any water on the inside screen.
A friend has a 3D and spilled a Taco Bell sweet tea on it. Sticky stuff. Still works...
@event....nice one douche. Should've saved that haymaker for you I imagine. Thanks for the replies everyone else. I'm always happy to get a new phone regardless. Hope everyone had a good 4th...
Sent from another dimension...Evo3D
mattinky11 said:
@event....nice one douche. Should've saved that haymaker for you I imagine. Thanks for the replies everyone else. I'm always happy to get a new phone regardless. Hope everyone had a good 4th...
Sent from another dimension...Evo3D
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Click to collapse
I think he meant it as a compliment, maybe. Being addicted to root is a badge of honor, for some... of us, lol
If you're in KY near water then there's a good chance I'm close enough to come get 3d video of you punching him again, or maybe asking to see his phone then throwing him in for a swim.
That does suck man. I almost had to go back to a bb curve for a few days when I broke my evo, the horror!
a new one? you mean refurbished .. I'd make him buy a BRAND NEW straight from sprint for 500 .. most expensive push ever.
sent from a 3d fone
I've found myself in that situation far too often, I love to go fishing, and sometimes forget I have a phone in my pocket. Well I've gotten into the habit of when I'm gonna be at or near water for awhile I slip my phone in a ziplock in my pocket. lol
Seems stupid but hey I saved my EVO4G a couple times lol
nebenezer said:
I think he meant it as a compliment, maybe. Being addicted to root is a badge of honor, for some... of us, lol
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Click to collapse
Haha, it was only meant to be slightly backhanded, so both of you are right.
Punch your self an take your evo 3d to the dump im returnin mine for being so unreal i get 0.05mb on sprint internet come on now cricket is twice that fast
Sent from my PG86100 using XDA App
i had a bricked mt3g with a vodafone splash screen and went for an exchange from tmobile and didnt wanted them to know that it is bricked by the vodafone spash screen. i took a jug of water and poured into the phone carefully so it didnt mess the indicators and then plugged it in and booted, still worked, then i microwaved it for a few seconds until there were some sparks, took it out again booted, idk what htc puts in their phones but they do survive the utter torchure. I ended up disconnecting a wire on mt3g on the inside so it would short out and didnt boot and finally got an exchange. for my n1 it fell off from 8 feet just a dent, fell off 3 floors onto trampoline nothing, fell off 1 floor another dent, fell of 2 floors on its edge broken screen ( no broken glass just screen ) its survived too much torchure. Have HTC Magic 32a bought it on launch still works perfect =O
charnsingh_online said:
i had a bricked mt3g with a vodafone splash screen and went for an exchange from tmobile and didnt wanted them to know that it is bricked by the vodafone spash screen. i took a jug of water and poured into the phone carefully so it didnt mess the indicators and then plugged it in and booted, still worked, then i microwaved it for a few seconds until there were some sparks, took it out again booted, idk what htc puts in their phones but they do survive the utter torchure. I ended up disconnecting a wire on mt3g on the inside so it would short out and didnt boot and finally got an exchange. for my n1 it fell off from 8 feet just a dent, fell off 3 floors onto trampoline nothing, fell off 1 floor another dent, fell of 2 floors on its edge broken screen ( no broken glass just screen ) its survived too much torchure. Have HTC Magic 32a bought it on launch still works perfect =O
Click to expand...
Click to collapse
I had the same thing on the mytouch, I just mailed it back to them with the voda splash screen and prepared to play dumb if it was ever brought up. They never asked any questions.
since ur already getting a new one. Try putting that one in a bowl of Dry Rice. Might as well see if the rice sucks the water up and you have an extra 3D its worked for me on some phones.
mattinky11 said:
Lemme tell ya about yesterday at the river standing on the dock drinking a beer and watching fireworks. My brother-in-law thought it would be SO funny if I took a little night dip in the marina and gave my slightly intoxicated self a nudge in that direction...yup. I actually thought it was hilarious when I climbed out and was laughing while popping another Bud. But wait, yep, my phone is making some strange noise in my pocket...sounds a bit like its choking! Fished it out, it flickered, then died. Than I punched him in the mouth. No REALLY. Spent today babying it and drying it out and it works except that there is river water in what looks like 3 different layers of the screen. Anyway, he's paying the deductible and my new one is on the way. Ugh, it's killed me to even look at it all day. My girlfriends been very happy and I haven't hit F5 even once in the root threads so I guess thats a plus. Just wanted to share my misery with some like-minded peeps, seems like everyone I know just doesn't understand...
Click to expand...
Click to collapse
LOL i did something like this last month went in to the girlfriends pool and then when i got out. i had not only my phone but her phone both in my pocket totally my fault but i was just like seriously WTF lol. btw both the phones where evos :/.
notown775 said:
a new one? you mean refurbished .. I'd make him buy a BRAND NEW straight from sprint for 500 .. most expensive push ever.
sent from a 3d fone
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Click to collapse
Since the device is so new... the chances of him getting a brand new one is very high... $100 deductible may just send him a brand new phone.
Yeah, I'm hoping the $100 gets a brand new one sent to me. I guess I'll have to wait until tomorrow and see. As far as the rice goes, I let it sit in rice for about 24 hours and though the phone is dry, there are still the three different layers of water inside the screen. One layer of water banding, one layer of large droplets, and another layer of banding running the opposite direction. Really strange to look at...
@event- apologies to you, I'm usually a little more grown-up than the name-calling. Was just in a foul mood last night over this. I do run a firefox addon to auto-refresh xda.
There are not 3 layers of water in your phone, just one, it's a 3D phone remember, it's a feature.
Anyway sorry to hear about killing one already, glad you are getting another.
Sent from my PG86100 using XDA Premium App
Anyone know where the water sensor is? I deep sixed my phone, but I grabbed it out instantly. It does work perfectly fortunately. I want to check to see if the sensor is triggered.
Thanks!
Jeff
The battery has water sensor sticker.
sonysw said:
The battery has water sensor sticker.
Click to expand...
Click to collapse
Really? none in the phone.. Cool.. is it by the contacts? What color is it supposed to be? Mine is red. Probably not good! lol
Thanks
Jeff
newalker91 said:
It's inside of the phone so people stop trying to peel it off and lie to us about whether or not it has gotten wet. I've seen too many phones come in with little red specs and glue residue where there used to be a litmus indicator, then when I ask if they've gotten it wet "Oh no, it's never even been near water!"
If you have a T6 you can open up the phone and check, but if it is removed I can promise you that most techs will automatically refer you to asurion. I'd rather see a slightly pink sticker than a missing one.
EDIT: With your sticker being red, it's been soaked. They'll be sending you to asurion if you step into any tech centers.
Click to expand...
Click to collapse
Ok, If I use my friends battery , will they open the phone anyway for a exchange to see, I want another one?
Thanks
Doesn't matter we sprint techs don't go by the litmus paper anymore anyway. At some point if the liquid corrodes your circuit board, or sits standing somewhere in your phone w/o evaporating, it is then we will deem it Damaged Beyond Repair.
newalker91 said:
They will. Every phone gets completely dismantled before it gets exchanged to inspect for improper use. Red sticker or no sticker, you're pretty much screwed on that.
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Ok, I do have protection from sprint ($8 a month) , should I just claim lost or does it matter? Protection covers water damage too right?
newalker91 said:
Just tell them you sunk it in water. It'll be a $100 deductible that you can place on your bill or pay over the phone. If you say that you lost it they'll black out the ESN on the phone so it'll be of no use anyways. It's cheaper to swing by an electronics store, pick up a T6 screwdriver and a pry tool, get some denatured alcohol from a hardware store, and scrub the phone clean on the inside with a stuff bristle art brush. Denatured alcohol cleans away any corrosion and once its clean your phone will run perfectly fine.
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Click to collapse
+1
10 char
Funny about water damage..i know people that just say it was lost now
Sent from my MB855 using XDA App
In the Atrix the water indicator is on the inside of the back plate, and if you look closely at the breakdown of the Photon in this video below, it seems that at time index 2:00 you also see a red looking water mark below the round disc at the bottom of the back plate.
At time index 2:44 it seems that on the circuit board itself it looks like there are 8 strips, but I can't tell if they are water indicators.
Bottom line, I doubt Sprint Tech would go through all this trouble to dismantle the Photon to see if the water indicator (if that's what those things are) do show any water damage.
(click on image for a bigger full size view)
Mind you the Teardown video is not for the faint of Heart. lol
TS out
newalker91 said:
As best practice, my techs are required to break a phone down completely and rebuild/repair it to try and fix any issues prior to ordering a new one. This may require the customer to wait an hour, but it's best for everyone involved. They won't have to set up a new phone or be exposed to new problems, and it keeps our exchange rate down. In this process they will find anything like that.
(Have to meet a load of ridiculous quotas set by Sprint to make any commission. We're the largest third party dealer in the midwest, yet our techs get minimum wage + commission if they meet Sprint's nearly impossible requirements. It's pretty bogus and get's frustrating when customers throw a ***** fit when we try to protect our paychecks before handing them a new phone on a silver platter.)
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Click to collapse
I am within the 30 days, I wonder if they will tear down the phone. Normally, I got a replacement fast.
I'm going to borrow my friends battery and try.
If they do bomb it out, can I pay the deductible and get a new one right there?
newalker91 said:
As best practice, my techs are required to break a phone down completely and rebuild/repair it to try and fix any issues prior to ordering a new one. This may require the customer to wait an hour, but it's best for everyone involved. They won't have to set up a new phone or be exposed to new problems, and it keeps our exchange rate down. In this process they will find anything like that.
(Have to meet a load of ridiculous quotas set by Sprint to make any commission. We're the largest third party dealer in the midwest, yet our techs get minimum wage + commission if they meet Sprint's nearly impossible requirements. It's pretty bogus and get's frustrating when customers throw a ***** fit when we try to protect our paychecks before handing them a new phone on a silver platter.)
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Click to collapse
I had know Idea that it was like that. I be more aware of that in the future, although I have never thrown a fit over it. Can we have a little more insight on your quotas, just to better understand?
newalker91 said:
Under your 30 days it's worth a shot. Tell them you were having issues with the phone randomly shutting off and it's a known issue.
This budget includes all of the phones that we receive from the factory that are already defective and have to bounce back to order another, which I've been fighting since day one. In addition to this, we also have to main 80% customer satisfaction (random survey calls to customers on a 5 point scale) which is really difficult because they take out their frustrations with Sprint on us regardless of us explaining the survey to them.
In all of this, if we miss our exchange budget 3 months in a row, we go onto a performance plan. Miss it again, you're fired. In order to get paid a bonus, we have to be 10% under our budget, not just hit it. Plus we have to hit our repair rate, 80% CSAT, 75% ReadyNow participation and hit a top profit level. In the end, our commission with all of this being hit is only about $250-300 on top of our minimum wage. For the most part, we only get minimum wage.
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"This budget includes all of the phones that we receive from the factory that are already defective and have to bounce back to order another, which I've been fighting since day one."
Can I get a little more clarification on this?
Do sprint stores go threw techs like theirs no tomorrow? I always give 5*, unless someone from ACS wants to lie to me and said they have taken care of something and it takes talking to 3 others to get it cleared up.
How can techs be held responsible for unrepairable phones. Do you just limit the tickets that are processed for repairs until a tech can determine weather or not the phone can be fixed?
Just curious, been with sprint since 2002, and I feel the more one knows how a company works, the better it is on working with customer service.
Wow. I feel your frustration. Why can't the manufacture/or warehouse be held more responsible for what they ship as a "New or Refurbished Phones". And why are their not more "loner phones" to keep exchange rates down, until a phone can be repaired. I know overhead has to be kept down, but having 50 to 75 loner phones would be ideal, wouldnt it?
Is it possible to have customer service take the hit on these promises that it can be exchanged? And "like for like" phones seems like a waste of resources.
I got a couple of more question but I will just PM you tomorrow. I don't want to change the focus of the thread.
Thank you for the insight.
newalker91 said:
I'm still fighting to get the warehouses to be more responsible, but it's a fruitless battle. Every Sprint store in America faces the issue of lazy refurbishing.
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I feel your pain. We do 7-800 ticket a month with only FT two techs and one part timer. The last thing we need is defective replacements. The joke in my shop is that "Does it work" is not on the checklist.
Lokifish Marz said:
joke in my shop is that "Does it work" is not on the checklist.
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qft! I cant believe how many defective units come in, and my store is only 6 months old - were not super busy but still see a large number of bounces.
newalker91 said:
Under your 30 days it's worth a shot. Tell them you were having issues with the phone randomly shutting off and it's a known issue.
Our quotas are like this: They base it on your number of tickets you process per month, and my store does about 600 tickets per month. There are three types of transactions, triage (fixes that require no parts), repair (parts) and exchanges. Your repair rate must exceed 35%. Your exchanges must not exceed your budget. The budget varies by store, but is normally around 22% of your tickets. My store's budget is 122. This budget includes all of the phones that we receive from the factory that are already defective and have to bounce back to order another, which I've been fighting since day one. In addition to this, we also have to main 80% customer satisfaction (random survey calls to customers on a 5 point scale) which is really difficult because they take out their frustrations with Sprint on us regardless of us explaining the survey to them. We also must have 75% in ReadyNow participation, where we have to set up their phone and teach them features on it. I dislike this greatly as this is something only the sales end should be held accountable for because I don't have time to teach people their phone when I have a line of customers. Most people will say no we didn't do ReadyNow with them on the survey even when I tell them we did. In all of this, if we miss our exchange budget 3 months in a row, we go onto a performance plan. Miss it again, you're fired. In order to get paid a bonus, we have to be 10% under our budget, not just hit it. Plus we have to hit our repair rate, 80% CSAT, 75% ReadyNow participation and hit a top profit level. In the end, our commission with all of this being hit is only about $250-300 on top of our minimum wage. For the most part, we only get minimum wage.
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This is why I'm a tech for a corporate store
We process just as many phones, but our metrics are a little easier. CSAT is only 73%, ReadyNow isn't even a metric as far as techs are concerned, and exchanges aren't budgeted as a gross total, we just can't allow our exchange rate to go above 35%. We also have the Slate diagnostics test, which we have to hit 50% being run on compatible devices.
That being said, I've only been with sprint since the end of june, and I've hit these numbers and then some without really trying. Individually I've worked on about 150 phones this month, and the other two techs are also right around that number, with even better metrics.
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squshy 7 said:
This is why I'm a tech for a corporate store
We process just as many phones, but our metrics are a little easier. CSAT is only 73%, ReadyNow isn't even a metric as far as techs are concerned, and exchanges aren't budgeted as a gross total, we just can't allow our exchange rate to go above 35%. We also have the Slate diagnostics test, which we have to hit 50% being run on compatible devices.
That being said, I've only been with sprint since the end of june, and I've hit these numbers and then some without really trying. Individually I've worked on about 150 phones this month, and the other two techs are also right around that number, with even better metrics.
Sent from my SPH-D700 using XDA Premium App
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Those numbers are changing again. That said, you can only imagine what mine look like at a store like mine that does 2000+ tickets a month, and this is my 7th year, I'm pre-merger Sprint. I amaze myself at keeping my exchange rate under 22% each month. I hit 18% at one point last year...but I harvest like a mad scientist and I still solder things with my lvl 3 cert. And no one gets Lvl 3 certified anymore.
On top of that, we are a Discovery Store, so our direct line of management is about 2 rings under direction of Dan Hesse himself. So you can imagine the programs WE run.
Don't know if your question has truly been answered, but on the Atrix there are 3 water sensors that I personally know of... I took a swim with my phone about 2 months ago... It is working perfectly to this day except for the front facing camera. There is one on the battery. One behind the back cover next to the sim card and memory card... And one on the underside of the motherboard closest to the camera. You have to loosen the motherboard completely to see this one. Hope this helps. I know it is where the Atrix's are located, but may help.
This thread is definitely interesting reading. In fact, it made me pop open the back of my phone for the first time (I've had my phone for about 5 days). I was surprised to see that the battery indicator has red + symbols because the phone is so new and I have not had it anywhere near water (no, really).
It makes me wonder if the other water sensors are also tripped. I purchased the phone at Best Buy and they put it all together for me, otherwise I probably would have noticed it before. Should I ask Best Buy to replace the phone, or just the battery? Not sure where I should go from here. Every thing works perfectly...
Got my truesmart last week. 2nd day in the touchscreen stopped working. Shortly after the screen went all white and wouldn't work at all. Later that day the screen started working again but no touch screen.
Left it alone for a couple days. Started working again. Everything appears to be fine. Only thing I can think of is i accidentally wore it in the shower (I am used to wearing my casio watches in the shower) but it barely got wet as I took it off as soon as I realized. Though this shouldn't matter as the watch is supposed to be water proof/resistant.
I have emailed the service omate email address and have yet to receive any response.
OK. About the "waterproof" thing. IP67 is a static immersion test. This means it is gently put in a 1m deep tank that is already filled with room temp water. The water pressure at 1m is 1.4psi. This is about 1/20th the water pressure in most homes. Even running it under a tap exceeds 1.4psi.
Yep. Selling it as waterproof is very misleading IMO.
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It is and Sammy does it, so does Sony, Moto, pretty much the entire industry. Not saying it's right but at least Omate says they will warranty their stuff, nobody else does.
I love that logic
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Meanwhile i am still waiting for any reponse. Also had waterdamage only a few days after i got mine. Its super if omate give you warranty on this but it sucks to wait for many weeks to even get a response beside we will get back to you in the upcoming days...
Would be oke if they did but still waiting.
Good luck
hus3695 said:
I love that logic
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I'm not saying it's right but I've read countless posts by people giving Omate hell of the use of the term "waterproof" all the while doing it from or owning a device from a manufacturer that doesn't even have a liquid damage warranty.
Then there's the use of the term "waterproof". It's used only once in an image on the KS page yet water resistant is used something like twelve times.
I'm not saying there isn't some QC issues but when put into perspective Sammy would have told users "sucks to be you, go buy another one". That's what they did to me.
Omate got back to me.
They think its the battery not sitting correctly and have instructed me to open the back and put some tape or something on the inside to help the battery sit better.
They also said once they have repair centers set up in my country (Canada) that they will honor any warranty service.
I got a reply for Omate!
Only to bad its not what I hoped. Since I bought my Omate 2nd hand from a seller online they cant give me warranty. They also said they were clear about the avoid warranty with waterdamage.
Now its waiting time for me till they have a repaircenter.
Well, I too seem to have this issue... My screen is mostly white, but you can sort of see. Attached is picture of it. Also, my top right button doesn't work anymore. Could I have gotten water in it, maybe.. But I have not removed anything but the SIM card cover. I will be contacting OMATE, but have low hopes for resolution.
My phone was in a pool of about 3' of water for a few seconds, with all of the ports completely closed. Ever since, the screen hasn't been responsive except for a small portion of the top left. I contacted Sony, who told me to contact Verizon, who told me to contact Sony...and on the 3rd attempt, someone at Verizon finally bridged up someone at Sony and the RMA # was then provided to me.
I sent the phone back to Sony (at my own cost), and just received it back today. They left adhesive sticking out of the gap between the glass and side trim, and left trim off the bottom of the phone, which is nowhere to be found. They also claim to have done a successful pressure test on it, but I am absolutely sure that my ports were closed when the phone entered the water. In fact, I use a Qi charger to ensure that the seals on the ports remain intact.
Here is the document they sent the phone back with.
Adhesive sticking out of the side.
Bottom trim gone.
Long story short, I loved this phone, but it is not waterproof, and don't expect support if it becomes water damaged. Very frustrating, as I am still paying for the phone via Verizon Edge.
Wow.. Looks like a novice did that job. That's horrible. Sorry for your loss!
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Same boat
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
It's unfortunate your experience was terrible, especially with the kind of service they did. The thing is though, not all Z3v's are defective like yours. I've washed mine in the sink, taken it to shower, brought it to several swimming pools, and I've never had any waterproofing problems.
And in any case, I have the $8 insurance with Verizon for any problems such as dropping it or losing it. I'm sure Verizon can do something for you if you did subscribe to that.
abrown325 said:
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
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Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
knivesout said:
Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
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I'm going to neglect to mention the water and see where that gets me...
I had the same experience. I had my Sony in the water with all the ports closed and it got water inside. I contacted Sony and the guy I spoke to told me I had to send it in at my own expense and they would determine if my phone was defective or if it was user error. He also told me not to hold much hope because he said he hasn't seen them replace one yet. I sent it in and they mailed it back saying it passed a pressure test so it must have been my fault. I spent $500 on a waterproof phone that lasted all of two Weeks and broke when it got wet while being used properly. I called Sony to argue my case several times and it was to no avail. I was treated very rudely by one rep and hung up on by another but most of the reps were very nice. I finally got my my case escalated to corporate office and was told sorry there are no exceptions to be made if it passed a pressure test at Sony. I will never buy anything Sony again that's how frustrated the whole process made me.
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
knivesout said:
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
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Just saying again, my phone never had waterproof problems. It's really Verizon who you should contact to get something done.
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You're wrong.
knivesout said:
You're wrong.
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That's cool. Just blatantly say "you're wrong" without any evidence to back it up. It's your money, your choice.
Update on ruined phone
So I contacted Sony and explained to them that my phone's screen was unresponsive and registering Phantom touches. Ileft out that it had been in water, I just told them that the camera had been overheating a lot. The guy on the phone accessed it and had me run the hard reboot. He said he could see that it was trying to run files in the background, but nothing was happening. Since my phone was under the one year warranty, he said it was covered and I was mailed a replacement. I was pretty surprised and impressed by customer service. Just remember to be kind and explain everything youve done to address the issues ( soft and hard reboots, system restore, played in the configuration menu). I'm not surprised to see Sony reverse their stance on waterproofing, but I am very disappointed.
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
knivesout said:
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
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Yeah, I did read it and I was trying to direct you to Verizon since you have no better access to a replacement than them. If that doesn't workout, you may as well just purchase one from eBay since prices of the Z3v are driven down pretty low now in expectation of what's supposed to be the successor's release.
If you don't want my help, that's fine. I've done my fair share on this topic and I've been able to help plenty of others in development as well as achieving root first on a ROM that is still unannounced on its official release.
Good day and good luck finding a solution.
It sounds as though you still haven't read my original post.
Verizon would not do anything for me since I do not have insurance on the phone. Sony inspected it and would not honor the warranty because the board had corrosion on it and the phone tested airtight.
So why are you still here? Also what do you expect us to do, more then the advice that was given? You didn't have insurance , the claim has been denied. Time to take personal responsibility for not having insurance, you have run out of options.
I had something of a similar issue but with a good ending. For a few weeks my charge cover wouldn't close right all of the time because the seal came partly undone from but I could sometimes get it back in flush. One day at work I guess it just wasn't the case because after about a minute in the bottom of a pool, it turned off. Never had water proof issues before( in the shower, other times in the pool, fish petting tank). It took a full 15 business days at there facility in Texas but they replaced the phone so I guess the guys there couldn't get the flap to seal either for the pressure test.
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