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Hi
I have a weird problem...
Sometimes (not always, but like once every two days), my Hero just scrolls to the right in like every app... even on the homescreen
For example:
-on the homescreen, he scrolls to the right, so towards the last homescreen.. I scroll back, but de hero has its own will and scrolls to the right again...
- in the browser the Hero scrolls to every link (like I would scroll with the scrollbal to the right and it jumps from link to link)
- in an app with different tabs (like People) my Hero also scrolls to the tab on the right, so he goes from "all contacts", to "faorites", to 'groups", to "updates and events" etc...
- in messages, when I want to begin typing, the button "send" is selected in green (like I would've scrolled to the right)... when I'm typing, it doesn't occur..only before I've started typing...
also, I've noticed that like in the browser, when I hold my phone horizontally, the problem doesn't occur.. and when I hold it back ertically, the problem is gone (I think....) ...
Anyone who knows this problem ? Pretty weird, I know
Thanks in advance !
greets
PS: maybe it has to do with the G-sensor (cfr. holding horizontally: no problem...)
I guess that your problem is the trackball, it may be a bit loose on one side so that it will roll sometimes to the right.
Mine does this from time to time. I think it is dirt under the trackball. I just sping the trackball round a few times and it goes away.
HTC support instructed me to send the device to warranty repair due to this issue. Haven't done so yet, though.
Same here, also i think that is a only dust.
After re-spining TB it goes back to normal state
This has been demonstrated a common problem with the Hero. They told me to restore the firmware which is bull. Something's broken, hardware or software we don't know but I should think hardware.
Yeah, I'm still not sure whether this issue is software or hardware related. The whole dust thing seems a bit weird. Especially when my Hero accidently did this -right- after I got it out of the box and started it for the first time.
It's annoying though, but a flick of the scrollwheel always fixed it so far. (or reset)
Ah... I posted previously about this- My fault. Looks like a common problem.
Has anyone found a solution that works?
I also have this problem, for a while I thought it was only me...
I have same problem from time to time, not very frequently.
It's not a "dirt" problem, it has something to do with magnetic fields, which affect the trackball's logic. That's why you see this from time to time, at special areas.
Since a couple of days I have a new problem... the automatically scrolling to the right doesn't seem to appear anymore, but now I can't scroll anymore to the right with the trackball... all the other directions work... could this be software-related then (it cannot scroll anymore in the same direction it used to scroll automatically to...) ??
if it is just dirt... nay idea how to clean that? I've tried rolling with the TB a lot in different directions and even tried with a light moist cloth...
Pr0sper said:
It's not a "dirt" problem, it has something to do with magnetic fields, which affect the trackball's logic. That's why you see this from time to time, at special areas.
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Click to collapse
What, the Earth's magnetic fields?!
Actually that would explain a lot! I followed the textbook advice, and re-flashed the ROM. All was ok until this morning, and the screen started leaping left, rather than right!
...So I've reset the device, and downloaded the ROM again, and reflashed.
I have to say, I'd be surprised if it was a "dirt" problem, because every HTC I've ever owned has been very well sealed. (Unlike my Nokias!)
Is there any way to test if it's magnetic? (I guess "with a magnet...")
Ths has been discussed in greater detail here.
http://forum.xda-developers.com/showthread.php?t=546206
Hmmm... no closer to an answer though. I'll see if my re-flashing helps and will let you know.
I'm not sure it's worth returning my unit: sounds like it's a generic defect.
My network definately alters a lot as I travel a great deal. And I'm often in/out of Wireless zones.
Yesterday I tried the simple solution I turned off the device... put it back on.... and everything seems to work properly now even the trackball scrolls great again... don't know about you guys, but this solved the problem for me sometimes, the answer is just around the corner...
It happened on mine today (this morning when I came in to work) but it went away after it warmed up. It was cold this morning (2 degrees C or so).
It's not associated with WiFi, and I've tried resetting, reflashing and even switching off.
The problem keeps coming back though. It's completely random and really annoying...
singing hound said:
It's not associated with WiFi, and I've tried resetting, reflashing and even switching off.
The problem keeps coming back though. It's completely random and really annoying...
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Click to collapse
I am convinced this is a software issue. The problem is easy to reconstruct:
It is as simple as this: If there is data traffic in the background while on Edge network, this happens. I cant see how this could be a hardware problem. I have found this since I am on a train 3 hours every day and has had a lot of time to figure this out.
Sadly I havent found a way to disable edge network.
raskall said:
I am convinced this is a software issue. The problem is easy to reconstruct:
It is as simple as this: If there is data traffic in the background while on Edge network, this happens. I cant see how this could be a hardware problem. I have found this since I am on a train 3 hours every day and has had a lot of time to figure this out.
Sadly I havent found a way to disable edge network.
Click to expand...
Click to collapse
That's useful: I also commute daily and I think yours is a likely solution.
I just wonder if this is a problem with a batch of Heros... otherwise you'd think everyone would be suffering. It sounds like if I exchange my unit, there's every chance the new one would have the same problem.
ok so i have a tmobile tp2 and been having it since the first week it was released.
for the pass couple of days the call, home, and back buttons wont function like they need to.
also when i slide my keyboard up the screen goes completely black even when i close my keyboard, the only way to fix it somewhat is to keep pushing the sleep/wake button untill it turns back on.
my guess is that maybe something like a cable became loose and is causing it to have these problems, and i just wanted to hear what you guys have to say about it, or what you think the problem is and what you would recommend to fix it because i cant afford to buy a new phone for quite awhile.
Posting in the Accessories forum might not be your best shot at an answer.
lilchicano said:
also when i slide my keyboard up the screen goes completely black even when i close my keyboard, the only way to fix it somewhat is to keep pushing the sleep/wake button untill it turns back on.
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Sounds like an app running to me. Even File Explorer (when searching the Windows folder) can cause my phone to hang for a long time. I would check in task manager to see if something is running. You can also try and app called "Clean Ram", it works great. The other option is a hard reset, to ruke out software issues. It could be harware, but I doubt it.
Miami_Son said:
Posting in the Accessories forum might not be your best shot at an answer.
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Click to collapse
Very true.
It's likely a loose cable as you presumed. Hopefully you still have time left on your warranty.
I hate to be the oen to say it, but it sounds like your ribbon cable is going.... My son had the same thing happen on his Kaiser/Tilt (Grandpa to this Phone)... It started like you said... then got worse over the matter of a few weeks... His screen woudl only work when it was closed... the buttongs on the screen housign stopped working properly... then his memorycard reader (it was in teh screen part on that phone) went nuts... got to the point where that phoen was basically useless... I hope that isn;t your problem, but it sounds like it..
Teej53214 said:
I hate to be the oen to say it, but it sounds like your ribbon cable is going.... My son had the same thing happen on his Kaiser/Tilt (Grandpa to this Phone)... It started like you said... then got worse over the matter of a few weeks... His screen woudl only work when it was closed... the buttongs on the screen housign stopped working properly... then his memorycard reader (it was in teh screen part on that phone) went nuts... got to the point where that phoen was basically useless... I hope that isn;t your problem, but it sounds like it..
Click to expand...
Click to collapse
yeah i can pretty much say that it is the cable since i could still slide my keyboard but the screen just looks fuzzy like and when i close it, it takes time to adjust back to normal. so basically now its just an all touch screen phone to me now... sort of sucks since i miss using the keyboard so much.
and yeah the buttons got worst now to a point where none of them worked but somehow the back button started working again so thats the only button that does work now.
and a new problem started occuring in the last few days, the screen would turn on by itself with even a slight bump around where the battery is located, it really sucks for me cause it kills my battery faster and it just starts opening up random apps while its in my pocket.
I would like to hear what finally happened. People don't forget we are using WM phones. So no matter what the problem, hard reset before deciding!
schumifer1 said:
I would like to hear what finally happened. People don't forget we are using WM phones. So no matter what the problem, hard reset before deciding!
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wow super late response to this.
but my final verdict is that it was the flex ribbon cable that is the issue.
my TP2 doesnt even show anything no more, its still functional but you just cant see whats goin on with the screen because its like its turned off.
it stopped working on me on dec 25,2010 (what a great present from the phone, huh?) to how i described it.
so now im using my sisters old HTC dream, but even this one is starting to have an issue with the ribbon cable too! i just get bad luck with these phones now i guess.
edit: oh yeah i still have my Rhod210 just sitting on my desk till i get it fixed... oh how i miss my TP2!
Another late response then
Fixed it yet, have you?
this occasionally happens to my phone too, that it, the screen blanks out sometimes. the cause in my case is pocket lint. since it's hayfever season, i carry tissues in my pocket which kind of disintegrate to confetti after a while. while my tp2 is in my pocket, these tissue particles tend to get in behind the ribbon cable and cause some kind of blockage. by just blowing in around the ribbon cable area, it tends to clear out those fluffy bits and the screen is working again. so don't carry tissues in your pocket with your tp2
schumifer1 said:
Another late response then
Fixed it yet, have you?
Click to expand...
Click to collapse
i actually took the time to open up the touch pro2 all the way today for a full diagnosis on it, and i was right. it was the cable. where the cable is exposed when it tilts, it looks like it sort of got stripped around that area. im not sure how but it left part of the cable exposed which im guessing is whats causing it to have the issue. i was taking a couple of pictures as i was disassembling it, but i forgot to take a picture of the cable itself to show you what i mean. maybe ill disassemble it again tomorrow so i can take a pic! =)
but yeah im still using the g1, and i finally fixed it! (ended up bricking a g1 so i used the other as replacement parts on it) but hopefully not for long cause graduation is tomorrow for me, and i MIGHT end up getting a new HTC phone as a graduation present from the family. so i hope that does happen!
ok so i reopened the touch pro 2 and took a pic of the cable to show you what i ment.
Well it seems I have fallen victim to the trackball issue(s) that cause random screen scrolling. Verizon is sending a replacement, but it's not gonna be here for a few days...long story. I have done a fair amount of searching and of course found the trackball-less recovery. That helped me get back to stock. I also found posts about replacing the trackball which doesn't make any sense if I'm getting a replacement. What I'm left with is a phone I can't really use for a week or so. Some folks have asked about disabling the trackball but I found no real answer. I have to believe there's a driver or some such that can be deleted to actually disable the trackball for the time being. Interestingly enough I found that deleting the rosie scroll folder alleviated the problem for a short while. Any ideas on how to disable the trackball in such a way I can re-enable it to stock right before I ship it back?
I found that sometimes the kernel does this, conaps for example will make your phone scroll to the left during charge, this is a kernel issue and not a phone issue, but yours does seem like a phone issue
androidifyme said:
I found that sometimes the kernel does this, conaps for example will make your phone scroll to the left during charge, this is a kernel issue and not a phone issue, but yours does seem like a phone issue
Click to expand...
Click to collapse
As far as I know, scrolling to the left while charging is a not a kernel issue - it will happen with any kernel if it happens. The cause is due to the fact that the trackball is mounted just above the USB connector. I believe that the theory is that if the connector is rocked up and down at some point, it may be enough to alter the trackball sensors and generate a scroll left signal from that point forward when the connector is plugged in. You'd probably see it if the connection was in the phone but not plugged in to a charger or a computer as well.
And, just to note, I have used Conap's kernels for over a year now and my phone never had the scrolling left issue while it was charging (or not charging.)
Back on topic, unfortunately I do not know of any ROM or kernel that disables the trackball driver. Perhaps there is one that I missed, though.
Had no problems what so ever with my software until i updated to .21, ( others had flickers, signal problems and stuff like that. ).
How ever the last update seem to have given my tablet the "sleep of death" issue, so it seems to be called atleast, after putting it into sleep it wont wake up unless i hold the power button and let it turn off and then power it back up, happen twice and i just recently updated to .21.
have you tried a soft reset to see if it might clear it?
demandarin said:
have you tried a soft reset to see if it might clear it?
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Click to collapse
??
A soft reset is needed just to get the thing working again... It happens again after that, so no, it doesn't really solve anything.
demandarin said:
have you tried a soft reset to see if it might clear it?
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Click to collapse
after paying 900$ for the tablet it should work flawless..., i shouldent have to reinstall everything just cuz the update is faulty..., and it worked just fine before the update and some dont even have the problem at all.
I have yesterday same issus.I make only reset!
Sent from my Transformer Prime TF201 using XDA Premium HD app
DarkShadowSwE said:
after paying 900$ for the tablet it should work flawless..., i shouldent have to reinstall everything just cuz the update is faulty..., and it worked just fine before the update and some dont even have the problem at all.
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Click to collapse
soft reset doesn't mean you have to reinstall everything again. that's a hard/factory reset. soft reset you just stick a paper clip in the little hole underneath the memory card slot.
I don't have that issue at all. I think 2-3 people reported it or from what I've seen so far.
demandarin said:
soft reset doesn't mean you have to reinstall everything again. that's a hard/factory reset. soft reset you just stick a paper clip in the little hole underneath the memory card slot.
I don't have that issue at all. I think 2-3 people reported it or from what I've seen so far.
Click to expand...
Click to collapse
ah, thought soft reset refered to factory reset and hard reset was equalent to nvflash, so just pressing the reset button is wourth a try...
Is this the problem where the screen goes black like usual and when you tap power it doesn't come back on no matter how many times you press power?
This started happening to me after the update, but all I had to do was tap the volume button and then the power button would start responding again.
Hope the fix is that simple for all of you.
punitenshu said:
Is this the problem where the screen goes black like usual and when you tap power it doesn't come back on no matter how many times you press power?
This started happening to me after the update, but all I had to do was tap the volume button and then the power button would start responding again.
Hope the fix is that simple for all of you.
Click to expand...
Click to collapse
Had this happen once..... Used this same method and it got it out of its funk. Have not seen the issue sense
Well, its wourth a try, to bad i didnt read the topic before i used the reset button after this nights black screen...
I'm having the same problem. I'll try the methods described above and report back.
punitenshu said:
Is this the problem where the screen goes black like usual and when you tap power it doesn't come back on no matter how many times you press power?
This started happening to me after the update, but all I had to do was tap the volume button and then the power button would start responding again.
Hope the fix is that simple for all of you.
Click to expand...
Click to collapse
didnt work for me im afraid...
DarkShadowSwE said:
didnt work for me im afraid...
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Click to collapse
It happened to me again and the volume trick didn't work this time. Holding power for about 10 seconds to restart still worked though. Are all Android tablets this unstable? As much as I love the whole idea of Android, the minor to serious kinks I regularly encounter with this thing are pretty aggravating.
It happended twice to me after the upgrade. Had to keep pushing power for like 10 seconds.
punitenshu said:
Are all Android tablets this unstable? As much as I love the whole idea of Android, the minor to serious kinks I regularly encounter with this thing are pretty aggravating.
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Before I had the Galaxy Tab 10.1 and had no problem. Like you said, is pretty aggravating, specially when my wife have an ipad 2 and always is talking about what smooth is her ipad.
Started happening to me as well. Never had any problems with prior updates now I've gone to shutdown 2 times since making an update. The method described above doesn't work for me.
mercedru said:
Before I had the Galaxy Tab 10.1 and had no problem. Like you said, is pretty aggravating, specially when my wife have an ipad 2 and always is talking about what smooth is her ipad.
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Click to collapse
its just a software issue introduced with the latest patch and sins it wasent there before the patch its hopefully removed within the next update.
*edit* - it have happen a couple of times now for me and i tried spaming the crap out of the buttons with no result so the only working method is to hold the power button to it goes off or the soft reset button...
I posted this in another thread, but thought I'd put it here also in case the other one is too far down. This is working for me.
I've been having this since the latest update as well. It happens whether it's on the charger or not. So far I haven't had it out of the dock long enough to know if being docked has anything to do with it, but I do know that removing it from the dock once it happens doesn't clear the issue. However, I did notice that if I go under Settings > ASUS Customized Setting > BATTERY SAVING and uncheck MobileDock Battery saving mode, it doesn't seem to happen. After I did that it didn't happen for about 36 hours, but as soon as I re-checked it to test, it happened the first time it went to sleep. Maybe a coincidence, but prior to that I couldn't make it more than a couple of hours without it happening. Might be worth a try as a work around if you're having this issue. After it happened to me again, I unchecked the setting above again and have had no SoD since.
This has happened to me 3 times now since the update and the only way to get any response on is by holding the power button for 10 seconds. Mine has always been docked and plugged into the charger when this happened.
SimonSaysDie said:
I posted this in another thread, but thought I'd put it here also in case the other one is too far down. This is working for me.
I've been having this since the latest update as well. It happens whether it's on the charger or not. So far I haven't had it out of the dock long enough to know if being docked has anything to do with it, but I do know that removing it from the dock once it happens doesn't clear the issue. However, I did notice that if I go under Settings > ASUS Customized Setting > BATTERY SAVING and uncheck MobileDock Battery saving mode, it doesn't seem to happen. After I did that it didn't happen for about 36 hours, but as soon as I re-checked it to test, it happened the first time it went to sleep. Maybe a coincidence, but prior to that I couldn't make it more than a couple of hours without it happening. Might be worth a try as a work around if you're having this issue. After it happened to me again, I unchecked the setting above again and have had no SoD since.
Click to expand...
Click to collapse
yea, saw this in the other post and tried it to, havent worked for me tho, :/, im gonna undock the tablet this night and ill see if it happens again this morning without the dock, so far it have happpen every morning with and without the charger plugged in, and even while it was a sleep in my bag at work, ( while in the dock ).
I had this happen for the first time today.
I lost about an hour of productivity as it took me ages to work out I had to hold the power button for just over 10 seconds to get it to force a shutdown.
I'm guessing everyone here has a dock who is getting this issue.
Lastnight I enabled the network deep sleeep and dock sleep in asus custom settings.
Anyone using the same? and getting the issue.
My issue has been happening for awhile but its gotten a lot worse lately.
My screen, when on, will randomly start "touching" places. When this happens, it appears as if a phantom finger is pressing various things and it is causing a lot of issues. Also when this happens, the 4 buttons on the bottom stop responding. i have to use the power switch to turn the screen off and then back on again.
any thoughts on how I might be able to fix this?
eldoon said:
My issue has been happening for awhile but its gotten a lot worse lately.
My screen, when on, will randomly start "touching" places. When this happens, it appears as if a phantom finger is pressing various things and it is causing a lot of issues. Also when this happens, the 4 buttons on the bottom stop responding. i have to use the power switch to turn the screen off and then back on again.
any thoughts on how I might be able to fix this?
Click to expand...
Click to collapse
Are you rooted/flashed a rom? If you are you should definitely wipe everything a few times and flash a new rom. If you aren't I would perform a factory reset.
adamsaur said:
Are you rooted/flashed a rom? If you are you should definitely wipe everything a few times and flash a new rom. If you aren't I would perform a factory reset.
Click to expand...
Click to collapse
It has happened across multiple roms. I will try again though.
If nothing else works, try SGS Screen Booster. My Rez has been having the same problem recently, and it's seemed to help quite a bit.
The right below the status bar, there seems to be a gap with what is and what isn't working properly, so I set everything to the max and lowered the response time to be as quick as possible.
Sent from my ADR6425LVW using xda app-developers app
Happens to me also. Do you have a screen protector maybe? That is what I always thought my problem was.
Certain chargers or USB cords with grounding issues can cause these problems. Does it only happen when it's plugged in?
I had one were it would cause the same issue when plugged into the laptop, but only while the laptop was plugged into the wall.
zourn said:
Certain chargers or USB cords with grounding issues can cause these problems. Does it only happen when it's plugged in?
I had one were it would cause the same issue when plugged into the laptop, but only while the laptop was plugged into the wall.
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Click to collapse
+1 for this answer. had it happen when i bought a cheap cable from HK. Went with OEM, and now i dont have this problem
I have seen this charger issue as well
Sent from my ADR6425LVW using Tapatalk 2
The title of this thread would have me more excited if "rezound" was a young hot female.
sorry for the absence.
it happens I'd the phone is plugged in or not.
no screen protector or case on the phone either.
I have done a full wipe multiple times now and different roms as well.
Sent from my ADR6425LVW using xda premium
Eh, mine does this as well. It's been happening more often in the colder weather I get into. So I just turn off the screen and let it sit in my pocket for a minute so the screen can warm up, and then it works. I swear, these Asurion replacements suck.
I'm having the same issues with my Rezound. I also have a lot of issues with the soft keys not working now ( Far more often than the random screen touch issue ). They won't respond at all or they will start randomly start clicking. I also notice that when they stop responding usually I can put the phone to sleep, then wake it back up right away and they will start working about 10-15 seconds later. Even when they are working I often have to hit them multiple times before it takes. This happened with the stock rom. It started happening shortly after I received the most recent OTA update, however I assume that is simply a coincidence and nothing to do with the update. I flashed the phone recently with CM10 hoping it was an issue with the ROM itself but the problem persists. This is a shame too because other than the screen issue it seems that CM10 would have given the phone a new life as it looks and runs so smooth on the hardware. I highly doubt I will ever buy an HTC again, we have had two of them and they both start having hardware issues much faster than they should for what they cost.
Im using the unofficial cm10.1 build with no mods. i went through and wiped everything twice. cache, system, boot, battery settings, rotation settings. i flashed the latest at the time (build from 4/3/13) and now my phone is working properly again. no more hanging up on people caue it preses by itself, no more emergency dialing.
hope that helps anyone who might have the same issue.
Sent from my Transformer Prime TF201 using xda premium