Hi all,
Hopefully one of you out there will be able to help me. I see that there is an update for s3 that helps fix the re-draw issues, adds a brightness toggle and such other things. However when I connect my phone to KIES it tells me I have the latest firmware and I cannot update. I have the latest version of KIES also and it still does not recognise this update?
As well as this within my 'About Device' area of my phone I know that most other devices have a 'Software Update' button situated at the top, yet mine does not have this either, so I cannot check for the update this way? As well as this I understand there is also a software update widget? Yet again my phone does not seem to have this?
None of the standard ways is allowing me to update my phone, I managed to get KIES to update my phone to a particular firmware only to find out that this new firmware was the same as one my mate got already on the phone?
I really want to get this new update so any advice would be appreciated. If it helps I am with orange and upgraded to this phone over the phone.
Thanks again
Ross
Anybody have any idea what the problem is?
Bumping this to the top of threads to see if anyone has an idea why?
I just bought a new SGIII and I'm having a annoying software update problem.
There is a kind of automatic system software update. It says: "Previous update package downloaded. Install update now? (During installation the device cannot de used, not even for emergency calls)"
It gives me the option of install the new update of the option "Later" which let me wait a maximum of 3 hours!!
The notification doesn't stop. Does anybody know how to stop this automatic updates???
Thank you!
since I bought it.it only update twice.and it didn't last to long(10min max). try with wiping the phone
Sent from my GT-I9300 using xda premium
Hi,
I have a Galaxy S3 (I9300), and recently encrypted the device to enable to me to use my employer's exchange email service (NHS.net). The encryption process went without issue and my phone has been working normally since (about 2 weeks). However I have now received a message for a 170Kb OTA firmware update for the phone. When I click "Update now" is says the following:
Unable to update new software. Device is encrypted. Decrypt?
Click to expand...
Click to collapse
If I click OK it takes me to the "Security and lock screen" sub-menu in settings. In here the "Encrypt device" button is greyed out (as expected) and there seems to be nothing more to do. The update does not proceed. If I click cancel the device re-prompts me later anyway.
The problem is that my device keeps on prompting me to update with my only two options either to proceed as above (and get nowhere) OR postpone the update for up to 3 hours and get prompted again.
So now I am trapped in a situation where my device is nagging me to update but gives me no way to do so. As far as I am aware, encryption of an android device is irreversible without a factory reset so I am confused as to why the firmware update even asks for it?
Am I missing something here or is this a crappily designed security update from Samsung? I really don't want to have to factory reset my device then re-download all my software AND re-encrypt my device to use my email for a 170kb update; especially if this will happen again!
Any advice would be much appreciated,
Thanks
MalcontentUK said:
Hi,
I have a Galaxy S3 (I9300), and recently encrypted the device to enable to me to use my employer's exchange email service (NHS.net). The encryption process went without issue and my phone has been working normally since (about 2 weeks). However I have now received a message for a 170Kb OTA firmware update for the phone. When I click "Update now" is says the following:
If I click OK it takes me to the "Security and lock screen" sub-menu in settings. In here the "Encrypt device" button is greyed out (as expected) and there seems to be nothing more to do. The update does not proceed. If I click cancel the device re-prompts me later anyway.
The problem is that my device keeps on prompting me to update with my only two options either to proceed as above (and get nowhere) OR postpone the update for up to 3 hours and get prompted again.
So now I am trapped in a situation where my device is nagging me to update but gives me no way to do so. As far as I am aware, encryption of an android device is irreversible without a factory reset so I am confused as to why the firmware update even asks for it?
Am I missing something here or is this a crappily designed security update from Samsung? I really don't want to have to factory reset my device then re-download all my software AND re-encrypt my device to use my email for a 170kb update; especially if this will happen again!
Any advice would be much appreciated,
Thanks
Click to expand...
Click to collapse
why dont you use kies? maybe that will fix the problem
John Death said:
why dont you use kies? maybe that will fix the problem
Click to expand...
Click to collapse
Hi,
Tried Samsung Kies repeatedly; it downloads the update and then during the "Firmware upgrade in progress" times out after an hour.
Looks like I am the only person experiencing this problem; may have to factory reset the device after all.
MalcontentUK said:
Hi,
Tried Samsung Kies repeatedly; it downloads the update and then during the "Firmware upgrade in progress" times out after an hour.
Looks like I am the only person experiencing this problem; may have to factory reset the device after all.
Click to expand...
Click to collapse
You are not the only one, I am experiencing the exact same problem with encrypted device and not being able to install updates.
So far I have not been able to find a solution.
Manually apply OTA updates is in testing and a few have got it to work: I cant post a link but I did a search on these forums and found a tread about it.
Hope we can find the answer
Encrypted GALAXY S3 update
I am experiencing the exact same problem with encrypted device and not being able to install updates as my device is encrypted due to the Exchange! Hope someone already solved this issue? TIA
FYI
---------------------------------
Update From
IMM76D.I9300BUALE6
to
IMM76D.I9300BUBLG3
Same problem here. I would appreciate any idea. OTA updates usually work fine with my Asus Transformer, so this should be a Samsung related problem.
steinmarder said:
Same problem here. I would appreciate any idea. OTA updates usually work fine with my Asus Transformer, so this should be a Samsung related problem.
Click to expand...
Click to collapse
Update: For my phone, it actually seems possible to decrypt the device via the Security Menu. Samsungs support told me that this has to be done before the update can be installed....
I was also getting this a few weeks ago but when I connected to my pc and ran the update through Kies it updated without having to decrypt first
I've now removed my exchange connection to nhs.net and decrypted so unable to test
Sent from my GT-I9300 using xda app-developers app
neilybealy said:
I was also getting this a few weeks ago but when I connected to my pc and ran the update through Kies it updated without having to decrypt first
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
We too are experiencing this problem despite Samsungs "SAFE" (Samsung Approved For Enterprise) designation on the S III.
What version of KIES did you use? I've tried v2.2 and v2.3
Remove Exchange Email First
Vicntc said:
We too are experiencing this problem despite Samsungs "SAFE" (Samsung Approved For Enterprise) designation on the S III.
What version of KIES did you use? I've tried v2.2 and v2.3
Click to expand...
Click to collapse
I realize this thread is a little old but i'll reply anyway. I've seen on other forums that your enterprise email is causing the issue. You have to remove your enterprise email/exchange acct in order to decrypt the device. Once removed, the option to decrypt should be available. You may then accept the OTA. Your phone is only doing what it's told to do by the exchange server. It might be a ***** to remove the account but i think it would still be easier than a factory reset.
haddy17 said:
I realize this thread is a little old but i'll reply anyway. I've seen on other forums that your enterprise email is causing the issue. You have to remove your enterprise email/exchange acct in order to decrypt the device. Once removed, the option to decrypt should be available. You may then accept the OTA. Your phone is only doing what it's told to do by the exchange server. It might be a ***** to remove the account but i think it would still be easier than a factory reset.
Click to expand...
Click to collapse
Thanks for the post haddy17. We have investigated that option but when you're working with potentially thousands of staff/employees, it's a tad cumbersome to have them remove, upgrade, reconfigure. If it were just me, it would be fine. We're currently trying to get a response from Samsung and while we have made some progress, it's not clear where the end may be...
You are probably using Exchange servers? One way could be to change ActiveSync policy to not require encryption on device. This is selectable feature. Or maybe create two policies and move clients between them from request of user.
There are still shortcomings what comes to corporate security and Android mobiles (well there are issues on other platforms too)
my friend accedentally pressed "cancel" when the ota notification pop up. when she went to settings to check for updates, a small window pop up n shows "access to the software update service is provided to users in the order in which they request it. pls try later"
she tried to reboot her phone but still no luck.
any help?
thanks!:fingers-crossed:
I had this too yesterday when I tried to update from ICS to JB, this morning I tried again and it worked. :cyclops:
Seems that they have some kind of limit for daily updates or something :S
Unfortunately she couldn't get the notification again
When she try to check the update, same thing appears
Any help??
omnia1994 said:
Unfortunately she couldn't get the notification again
When she try to check the update, same thing appears
Any help??
Click to expand...
Click to collapse
I had that all the time....had to do it through KIES in the end
Why don't you just use Odin? One quick download and then flash the phone. If you prefer using the phone and not a computer get Mobile Odin.
Ever since i bought this phone in March, every update is installed Twice! - Once i update any security patch, next day same update is pushed and i have to update it again for the notification to disappear.
Due to this my Phones Motherboard already have been bricked once...
Now - A new patch have been released and i updated. Again today i am getting notification to update phone.
PLEASE ADVISE
So you've replaced the motherboard once I'm assuming? Maybe you should try downloading the last version of the firmware installed and try a clean install?