Does anyone here know how data-hungry Touchdown Exchange is? I just installed it, and recently got a warning about data usage from my network provider for the first time. It could be a coincidence, but it made me curious about whether TOuchdown regularly pulls down large volumes of data (e.g. auto-downloading email attachments).
Does anyone have any knowledge of how Touchdown manages data usage?
We don't automatically download attachments, you have to implicitly choose to download them by default.
There's nothing in TD that would drastically increase your data usage unless you chose to download your entire inbox or something like that. By default, TD only downloads 3 days worth of mail.
I'd watch it for a day or use one of the many bandwidth tools to watch the data usage.
We can check the size of the DB and see if it's really TD causing it. Our support team can walk you though this. You can reach them at [email protected]
Cheers,
Ron Goins
NitroDesk Inc.
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So ive tried a bunch of different email clients and they all experience the same issue when connecting to a corporate exchange server. About once a day, at random times, they will crash and i have to force stop them and reopen the app to get it to receive exchange push email updates.
Clients I have tried are: Improved Email, Enhanced Email, K-9 and the Moxie trial. I cant find any common link as to why they all end up non-responsive. At first i thought it happened when i lose signal (such as when im in the subway) but I havent taken the subway the past few days and it still happens.
Is there something included with the atrix that kills these processes after a certain amount of time?
I manage our corporate exchange servers (2003 and 2010) and have had really good success with the built in Corporate Sync app for the atrix.
Is there something you are syncing that it can't hanfle? The calendar and contacts work great. I haven't tried tasks as I don't use them.
Aside from that, make sure on task manager that the mail clients aren't set to auto kill.
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I wish I could get email from our exchange server, but unfortunately my company isn't going to allow that until Android becomes more secure.
beatphreek said:
I manage our corporate exchange servers (2003 and 2010) and have had really good success with the built in Corporate Sync app for the atrix.
Is there something you are syncing that it can't hanfle? The calendar and contacts work great. I haven't tried tasks as I don't use them.
Aside from that, make sure on task manager that the mail clients aren't set to auto kill.
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
I didnt think i had corporate sync, but i just took a look now and it seems like I do. I didnt think about trying to set it up as a new "account" in the phone.
On the bright side, enhanced email hasnt crashed in a while. I think one of the other email apps processes was killing it. I have uninstalled them all. If it crashes again, I will try the built in Corporate Sync.
Caelan, what doesnt your company like about android? All the exchange clients ive tried allow remote management which i know was a sticking point for a lot of companies when android was newer. Though I'll admit im not really up on the security issues of android... Im kind of lucky because my company lets us bring any device onto the network, and we get to admin our own computers. The benefits of working at a tech company staffed completely with geeks
albinojoe said:
Caelan, what doesnt your company like about android? All the exchange clients ive tried allow remote management which i know was a sticking point for a lot of companies when android was newer. Though I'll admit im not really up on the security issues of android... Im kind of lucky because my company lets us bring any device onto the network, and we get to admin our own computers. The benefits of working at a tech company staffed completely with geeks
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Click to collapse
I am not sure exactly what it is that is a security problem, but I work for a big R&D company. All our laptops, thumb drives, etc. are encrypted, and we use RSA secure tokens to connect to our network externally when OOO. As an example, if you want email access on your iPhone, the company installs security software requiring a lengthy password to even get past the lock screen, and also remote wipe ability so they can wipe your iPhone if you lose it. We have a lot of proprietary R&D documentation which they do not want to lose.
Apparently there are some security holes which should be fixed with 2.3.4, and they may already be testing this at corporate IT.
We also have full admin rights to our laptops, but they are also very secure with full HDD encryption.
Android does meet all the security requirements that Microsoft has in place for Activesync licensing, it forces a passcode to unlock, it encrypts the exchange data, and it does remote wipe.
The only thing I can think would be that due to the ability to easily root the device there are programs that get around the lock screen requirements. They may have other reasons though.
I just got the Photon this week, it is my first Android device (coming from a TP2 w/Energy rom).
At work I use exchange server with lots of folders. Incoming emails are automatically (by rule) moved into their respective folders. With my old phone, I can tell that I have a new email in one of the many folders because that folder will be bold.
With my new Photon, I setup "corporate mail" and I only get notification of new emails in the INBOX only. If I want to check for new emails in one of the folders, I have to click on each folder and check to see what is inside, this is ridiculous b/c I have about 20 folders! The folders do not alert me of new emails within them like my crappy wm 6.5 device used to.
FYI in the folder sync options, I set the folders to "Background, Default" already.
I'm hoping someone can tell me I did something wrong! I particularly chose this phone since its advertised as a "business" phone. Hopefully there is a setting for this email issue... Thanks!!
Depends
Hi, I'm a Sprint Launch Ambassador supporting the Photon. Are the folders that your emails are being moved to on the server or are they offline? If Outlook is automatically moving them to offline subfolders then the mail client on Photon has no way of knowing you have new mail. If the subfolders that Outlook is moving new mail to are online then let me know and I can do some testing on my own device to see if I can duplicate.
If you're a heavy Exchange user, I HIGHLY recommend investing in Touchdown. It's expensive @ $20, but worth every penny. It is the best Exchange e-mail client out there and is extremely powerful. It also allows me to segregate my work e-mail from my personal e-mail (Gmail). Look into it, I believe there's a demo/trial that you can run with for 15 days.
"Incoming emails are automatically (by rule) moved into their respective folders."
mattvalenz, I can confirm that every Android unit i've used has never alerted me for this.
My Sprint HR folder is set up this way. It never hits the inbox, hence no alert. This is an Android thing, but I'm not sure if there is a way to set up syncing properties of that particular folder to alert when the rule is used and it dumps an email there.
It's something I've never really looked into.
Other than that, since all 150+ emails a day from everyone else for me are so different, they all flush to my main inbox so I get an alert.
Beknatok said:
If you're a heavy Exchange user, I HIGHLY recommend investing in Touchdown. It's expensive @ $20, but worth every penny. It is the best Exchange e-mail client out there and is extremely powerful. It also allows me to segregate my work e-mail from my personal e-mail (Gmail). Look into it, I believe there's a demo/trial that you can run with for 15 days.
Click to expand...
Click to collapse
I've never known any Android device to mix Google and Exchange accounts. Even the Photon natively segregates Gmail from the Universal Inbox.
Do you by any chance have your Gmail account set up as POP? That is the only way it would even be conceivable that Gmail would end up in the Universal Inbox. At any rate, HTC Sense keeps all inboxes segregated... I wish the Moto UI allowed for this.
In response to the OP, I can give you this insight: I'm an Exchange administrator, and inbox rules such as you have set up are not supported by Android (or the iPhone for that matter), but Windows Mobile does have the necessary extensions to support Inbox rules. They're both Microsoft products, and proprietary at that
mattvalenz said:
Hi, I'm a Sprint Launch Ambassador supporting the Photon. Are the folders that your emails are being moved to on the server or are they offline? If Outlook is automatically moving them to offline subfolders then the mail client on Photon has no way of knowing you have new mail. If the subfolders that Outlook is moving new mail to are online then let me know and I can do some testing on my own device to see if I can duplicate.
Click to expand...
Click to collapse
They are on the server. If it helps any, my exchange server is hosted online (www.sherweb.com).
As a temporary fix, I changed the rule so that it "placed a copy" of the email into the respective folders. This keeps an email in the inbox, but it defeats the purpose of keeping my inbox clean...
Beknatok said:
If you're a heavy Exchange user, I HIGHLY recommend investing in Touchdown. It's expensive @ $20, but worth every penny. It is the best Exchange e-mail client out there and is extremely powerful. It also allows me to segregate my work e-mail from my personal e-mail (Gmail). Look into it, I believe there's a demo/trial that you can run with for 15 days.
Click to expand...
Click to collapse
Thanks, I'll give it a shot. Doesn't sound promising given the posts regarding the being MS proprietary-ness.
Outer Marker said:
I've never known any Android device to mix Google and Exchange accounts. Even the Photon natively segregates Gmail from the Universal Inbox.
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Click to collapse
You can if you use k9-Mail, but not by default, on which you are correct. My bad for not being clearer.
I'm glad to see that i'm not the only one with this problem.
My email server is comcast. We use cached exchange mode. No idea what the means. But I can use outlook on any network. The rules exist server side. I am able to see the new email in folders but I get no notifications.
Neither Touchdown or K9Mail are a viable solution. Touchdown is too expensive when I only get 5-10 (albeit important) emails a week, and I don't recall it really doing a good job of notifications. I tried K9 but it also does not properly notify, and it is EXTREMELY convoluted and difficult to use, and I'm a power user.
Why can't someone just write an app that watches those folders and notifies the user of email, or better yet why can't google just make their exchange app work right?
My evo used to notify me on subfolders. Not photon though.
Sent from my MB855 using xda app-developers app
I ended up purchasing touchdown. The price didn't bother me as I'm a heavy exchange user for my own business. The principal of the matter bothered me though-- Photon was advertised as a business phone yet it has such a simple yet important feature missing. I really regret purchasing the photon, wish I got an HTC phone instead.
Counting down the days my 2 years is up!
fusQer said:
I ended up purchasing touchdown. The price didn't bother me as I'm a heavy exchange user for my own business. The principal of the matter bothered me though-- Photon was advertised as a business phone yet it has such a simple yet important feature missing. I really regret purchasing the photon, wish I got an HTC phone instead.
Counting down the days my 2 years is up!
Click to expand...
Click to collapse
did u try K-9? open source and free
my sub folders send alerts
http://code.google.com/p/k9mail/downloads/list
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I have searched endlessly for an answer to my question and maybe I am missing something, but my exchange email service is very flaky. I carry two phones (iPhone 4s - work ATT and the Note - personal ATT) and the Note will just stop getting my exchange emails throughout the day. I have tried everything. Currently I am Dag Overclocked Kernel and Saurom RC4a but I went back to stock rom, I exchanged for a new note, and every thing I do the system still fails to deliver mail consistently.
I dont have Juice Defender running, I have no peak scheduling set up, and all power savings are turned off. Does anybody have any ideas? Can it be an exchange server configuration? My iPhone always works, and this is driving me nuts.
Jason
I was going to post this exact same thing. I have my email on my iPhone and my Note, both from the same exchange server. My iPhone consistently gets email long before my Note does.
Are you using office 365/exchange online by any chance?
Sent from my Samsung Galaxy Note
We are using Exchange 2007, and we are in the process of migrating to the latest version. In the meantime, I installed Touchdown for Activesync on my Note, and it seems to be very consistent, in so much that it gets all my emails before any of my other devices, including my desktop at work!
I guess i will license a copy if it makes it through the week with no hiccups. Stupid that it cost 20 bucks to get my mail working correctly. I cant believe the default app on the Note cannot handle my work email needs.
Sounds like you are running an in-house mail server. I didn't ask which version of Exchange you were connecting to but specifically if you were using Microsoft-hosted Exchange as part of the Office 365 or Exchange Online program. They have a server redirection setup that some versions of the Android mail client do not understand, so when they change servers on you on the back end (which happens with alarming frequency) the Samsung mail client is unable to connect to the mail server. iOS devices know how to handle the internal redirection as do some versions of Android mail. But not the version on the AT&T Galaxy Note. ICS is rumored to fix this. Anyway, that's probably not your issue, but it is mine and my symptoms are identical.
I have Touchdown as well; it has a lot of features but I don't love the interface, and there's a lot to be said for having a single email client for multiple accounts. Default Android mail is woeful and has always been so IMHO. Have you looked at Enhanced Email? I would use that except it is very hard to deal with if you have many folders and you try to move messages from your inbox to your nested folders (I've submitted a feature request for them to handle that the way Touchdown does, but I don't think it's a high priority item for them because it's been missing for a long time).
Maybe you can troubleshoot with your Exchange admin when you fail to receive messages and they can look into debug logs.
I am looking for an app that you can install on a phone that will send daily reports of data usage for that phone, specifically data that was used on the cellular network, via email or SMS.
I think something like:
3G Watchdog Pro SMS extension (I cannot post the link, it's in the play store)
although I haven't used that app, as it requires the paid version of 3G Watchdog Pro. I'm not against paying for the app, but I thought I would look for free alternatives first, and I'm not entirely sure it will do what I want.
Certain MVNOs don't provide an online resource for checking data usage. I know that this is part of the cost with using an MVNO versus a top carrier. Being being able to see a report of data usage for accounts, even if it's just a daily report, can help to monitor data usage and activity. It would be easier if I could have all of this information reported to me daily, rather than having to physically review the data usage on each phone.
I'm just wondering if there are any such apps available or if the referenced 3G Watchdog SMS Extension is the only one. And I don't even know what all it reports.
I see that my Gear S is set to automatically backup periodically. When this happens, it significantly drains my battery. is there a way to either disable this backup process or have the Gear S only backup when plugged in?
more questions on back-up & restore
on a semi-related issue - if i buy a new Samsung phone and paired that to my Gear S, (or vice versa), where are all my contacts, diary entries, apps and other stuff?
yeah I understand they get wiped - but is there anyway to save then somewhere - using Kies?? - the sim card ??, a memory card??
After a few trials & errors i decided to save everything to the Samsung account, but for better or worse that doesn't seem to work like say ahem iCloud - should i "backup" to the sim & turn off if possible Gear S backup facility as the OP seems to be asking ---- but there seems to be no facility to bulk change prior entries to "save to sim" or "memory card"
Pairing the watch and the phone over BT or when further away via my samsung account via 3G does seem to be now working very well - thanks to what I've learned here - but what exactly is my samsung account - when I registered initially I was able to add the S4 as a device but not the Gear S - now I'm directed to hot deals on microwaves etc when i log in
I haven't noticed such a battery drain backing up (by BT presumably) but my use case aspirations for the Gear S does involve the hope that the liberation of one device on my wrist (+/- the host phone somewhere else) might significantly reduce my very expensive data usage - disciplining me to restrict checking emails or browsing to wifi at home or at work - so far so good ... but will the downside be having to type in my contacts diary events and re-download the apps every time I change one of the devices or I have to perform a hard reset on the watch-phone to try to overcome some glitch?
thanks
There is no way to enter new contacts on Gear S. It gets whatever your phone get. So, the question is how do you transfer your contacts between your phones. It seems to me you are still living in stone ages. If you use any of the services like GMail or Outlook.com (from MS), you should already save your contacts in one of those cloud services. So no matter what phone you are on, they are always there. I won't trust saving to Samsung account. What happens when you move to a non-Samsung phone? You can't retrieve them anymore. Samsung account only works on Samsung phones.
Seems like my backups are happening around 12 pm. I'd like to schedule them to occur at night when I have the Gear S plugged in.
Is the backup setting for the Gear S linked to another backup setting on my Galaxy Note 4?
Thanks
....I understand I can't enter contacts on the phone
....I still don't understand what my Samsung account is, whether it does save my contacts/calendars somewhere however unreliably - I don't like being "locked in" to anyone but will continue to be locked into Samsung while the Gear S continues to fulfil its promise and exceed expectations (despite the difficult learning curve, deficiencies in the implementation and support and being somewhat underwhelmed by the Galaxy user interface)
....I do still use iCloud for better or worse for personal stuff, (not sure thats relevant here) but would rather avoid Gmail (i did reactivate an old gmail account to play around with some of the services / apps on the Galaxy)
.... ditto - outlook.com - I'd rather not go back there either but would do if it is then relatively easy to sync my outlook contacts and calendar(s) (when in wifi) with the samsung Galaxy apps that sync with the Gear S via Gear Manager
I can use iCloud or my work outlook whenever I'm at my desk or on wifi (or dollar gobbling phone tethering or mobile broadband dongle)
- yes in outback Australia I am kind of living in the stone age - often away from wifi or even a phone signal, having to wait weeks/months whenever i move house / location to transfer over my broadband account, figure out what to do when i travel abroad etc
so yes i have heard of and can use these cloud based services but often not 24/7 365 days a year so I'm still having to consider the best way to get the contacts onto the "master" phone with some degree of preseverence / transferability so that they are physically there on the gear S
sorry if i've missed an obvious point / solution or overcomplicated that -- i just tried creating a new contact and the choices are save to Samsung Account Device SIM or my recently reluctantly reactivated google account
thanks
If privacy is not a big concern for you, I don't see what you don't embrace those cloud services. It is very convenient to sync multiple devices at the same time. You don't need them to be perfectly on 24/7. It only needs to be on when you first sync to your phone. The contacts will remain on your phone even if the service is down afterwards. You can sync them to your phone, tablets and PCs.
The could services allow you to store multiple phone numbers per contact as well as photo, mailing address and email address etc.
Here are pros and cons of what you have listed:
1. SIM cards: only one phone number per entry. Multiple phone numbers for the same contact requires multiple entries. Can store phone numbers only. If SIM card dies, so are all your contacts.
2. iCould: works best with Apple devices. Not so much with others (although you can find work arounds).
3. Google: works best with Android devices. But also works on other platforms like Windows and iOS. If you use Android device, you will have to sign in with a Google account anyway. So you will be synced with Google contacts regardless you use it or not.
4. Outlook: works best with Windows Phone and Windows PC. But also works on other platforms like Android and iOS. If you use Windows devices, you will have to sign in with a Microsoft account anyway and synced with the contacts.
5. Samsung: as far as I know, it only works with Samsung Android phone and Android tablets.
I often use my desktop PC to edit and input contact information and it then syncs to cloud and to the devices. Very convenient.