Related
I'm not on T-Mobile just sharing some news since it involves HTC.
http://www.tmonews.com/2012/05/htc-amaze-4g-t-mobile-com-orders-delayed-due-to-htc-patent-battle/
via Infected 3D.
At least it shows there's still hope for the amaze..
Sent from my HTC_Amaze_4G using XDA
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
mymomma8 said:
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
Click to expand...
Click to collapse
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
ITALIANNYC said:
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
Click to expand...
Click to collapse
True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
There's another article that prevents htc from selling the HTC one X Due to legal battles with Apple that we're just announced today..
Pretty big blow to htc today as far as that's concerned
Sent from my HTC_Amaze_4G using XDA
mymomma8 said:
True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
Click to expand...
Click to collapse
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
ITALIANNYC said:
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
Click to expand...
Click to collapse
I highly doubt they would send him a windows phone. Now a mytouch slide, maybe. The slide isn't a bad phone, actually very nice. Just heavy/bulky due to the slide out keyboard.
If anything and no Amaze, I'd think a S2 would be shipped out.
Sent from my HTC_Amaze_4G using Tapatalk 2
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
They sent you headphones? That's my biggest gripe with this phone is no headphones
Assurion isn't just TMobile it's also att and they send refurbs. When my g2 went out the only thing they offered was that dumbass sidekick...uh no thanks
Sent from my HTC_Amaze_4G using XDA
andy55 said:
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
Click to expand...
Click to collapse
When I made a claim for a broken HD2 very close to the release of the HD2 Asurion sent me a brand new unit in the box with everything, as described above. I'm sure in that time period when a phone model is very new they just don't have refubs available yet. After a few weeks they start to build up an inventory.
Rob
I did a claim on my Cliq and got the Sidekick 4G for my daughter. It was brand new even included a new Sim card... however if they did not have the Amaze if I were to put in a claim I would not want a sidekick LOL
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
Brooklyn8807 said:
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse
Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
WG5516 said:
Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
Click to expand...
Click to collapse
T-Mobile is out of stock of the Amaze. He didnt get that from T-Mobile themselves. First of all, they dont even sell the White amaze anymore. He got it from Asurion. If I were you, id call back up T-Mobile and make them give you the ONE S and make them pay the difference for them not having any left. I know they offered to do that with me last month when I first got the amaze and wanted to sent it back for a new one due to screen bleed.
Even though it was in the box and everything. I still dont think it was new. Even the refurbs come with the stick on the front of the phone etc etc. They just add the unopened accessories in the amaze box.
Even if its not new, if you cant tell a difference and its perfect, no big deal anyway lol
So I was having 4G connectivity issues with my Thunderbolt and after complaining, Verizon gave me a choice of the Razr or the Rezound. I went for the Rezound with the expectation that they'd send me the Beats earbuds as well. To my surprise they said that the earbuds were not included in the replacement.
Has anyone had any similiar experience and gotten different results? Just to be clear, this was a replacement NOT an upgrade.
Hoping I might get some thoughts on whether they were supposed to send me the buds or not.
Thanks.
yatman60 said:
So I was having 4G connectivity issues with my Thunderbolt and after complaining, Verizon gave me a choice of the Razr or the Rezound. I went for the Rezound with the expectation that they'd send me the Beats earbuds as well. To my surprise they said that the earbuds were not included in the replacement.
Has anyone had any similiar experience and gotten different results? Just to be clear, this was a replacement NOT an upgrade.
Hoping I might get some thoughts on whether they were supposed to send me the buds or not.
Thanks.
Click to expand...
Click to collapse
No you're not supposed to get the earbuds
Whenever they replace a rezound, with another, it is just the phone. No sd card, no back, no battery, and no beats. If you get any of these, you are probably lucky. There is even a thread about warranty replacement of the earbuds, and they didn't get beats as a replacement. You might try to get another rep, and see if they will. Best of luck.
Sent from my ADR6425LVW using Tapatalk 2
Nah no beats unless you already had some and are getting those replaced.
Rezzy
Got my Rezound as a warranty replacement for my droid charge. All I received was the phone, battery, and back cover. Everything I've seen indicates there's no chance of getting beats headphones as well.
Sent from my Rezound using XDA-developers app...
yatman60 said:
So I was having 4G connectivity issues with my Thunderbolt and after complaining, Verizon gave me a choice of the Razr or the Rezound. I went for the Rezound with the expectation that they'd send me the Beats earbuds as well. To my surprise they said that the earbuds were not included in the replacement.
Has anyone had any similiar experience and gotten different results? Just to be clear, this was a replacement NOT an upgrade.
Hoping I might get some thoughts on whether they were supposed to send me the buds or not.
Thanks.
Click to expand...
Click to collapse
Same here, got my Samsung Stratosphere replaced with a Rezound and no ear buds, but they are pretty straight-forward about it that you will only get the bare phone, battery and back cover may even come in a seperate shipment. This is normal, you didn't get screwed (well, not just because of lack of earbuds!).
Although, my Rezound for work was brand new and came with iBeats headphones, but work didn't really need them... needless to say, they never made it to the office the day I got the phone.
acejavelin said:
Same here, got my Samsung Stratosphere replaced with a Rezound and no ear buds, but they are pretty straight-forward about it that you will only get the bare phone, battery and back cover may even come in a seperate shipment. This is normal, you didn't get screwed (well, not just because of lack of earbuds!).
Although, my Rezound for work was brand new and came with iBeats headphones, but work didn't really need them... needless to say, they never made it to the office the day I got the phone.
Click to expand...
Click to collapse
What went wrong with your Stratosphere that you got to get a Rezound.....if you don't mind my asking? Was it warranty replacement, or insurance? It's because I need to file a claim for my son's stratosphere, just wanted to see if it was possible to get something else.
Sent from my ADR6425LVW using xda premium
tpulu said:
What went wrong with your Stratosphere that you got to get a Rezound.....if you don't mind my asking? Was it warranty replacement, or insurance? It's because I need to file a claim for my son's stratosphere, just wanted to see if it was possible to get something else.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Warranty replacement, but it is actually a little more complicated than that... I started with an HTC Incredible 2, I loved it and had no issues with it for a long time then all of the sudden it thought it was stuck in the dock all the time meaning every call went to speakerphone. Well, several factory resets and some time at the VZW store yielded a warranty replacement, except they didn't have any Inc2's anymore... anywhere (funny how the local store I was standing in had them though) so I was told I had to take a Samsung Stratosphere or send the device into HTC myself, so I took the Strat.
The Stratosphere worked fine for a couple weeks, then started randomly rebooting in-calls, especially if the far end would disconnect first, it never rebooted any other time but it happened in calls frequently enough that every call I answered or made the first thing I would do is warn the other end we might get disconnected and it was my phone. VZW replaced the SIM, no change. Factory default, no change. So by this time I was really irritated with the Samsung, especially after finding out the Strat wouldn't be updated to ICS like my old phone, so I called tech support again, and after two hours of complaining/whining/*****ing to three different levels of tech support, it got me a Rezound which I have been happy with ever since (I had this phone as a work phone since shortly after launch, so I knew what I was looking for).
So, in short, it was a lot more than just my Stratosphere died and they sent me a Rezound, usually to change phone models with VZW you have have to go through several replacements first.
Thanks for the feedback gang. Guess I feel a little better about not getting the headphones but now I gotta wonder if I made the right choice in taking the Rezound over the Razr. It's working well (even if it is a refurb) and I love the screen so I guess it's not too big a deal.
Honestly, the iBeats earbuds are nice, but other than the name I don't think I would say they are any better than a mid-priced (around $40-$50) set of earbuds from Wal-Mart or Target, grab a pair of Sony, SkullCandy, Sennheiser, iFrogz or whatever your favorite flavor is and you will likely be just as happy.
Although, I just keep a couple $20 pairs around because I know I will ruin them periodically by snagging them on something when I am working, or smashed in my computer bag, dropped in the parking lot, etc. etc. etc... I only use the iBeats when it is relatively "safe".
Assurion replaced my HTC Thunderbolt with a brand new HTC Rezound... which of course included the beats headphones surprisingly. It was a warranty replacement not an insurance replacement so I didn't have to pay any deductible. I guess I got lucky.
treyatl2006 said:
Assurion replaced my HTC Thunderbolt with a brand new HTC Rezound... which of course included the beats headphones surprisingly. It was a warranty replacement not an insurance replacement so I didn't have to pay any deductible. I guess I got lucky.
Click to expand...
Click to collapse
Asurion doesn't handle the warranty exchanges. You probably had a rep order you a new Rezound and a sup approved it. Asurion generally gives brand new in box w/ deductible.
zetsumeikuro said:
Asurion doesn't handle the warranty exchanges. You probably had a rep order you a new Rezound and a sup approved it. Asurion generally gives brand new in box w/ deductible.
Click to expand...
Click to collapse
Dude... I think I know the difference between Assurion and Verizon Wireless. Assurion gives a one year warranty on all of their equipmemt. The Thunderbolt I had was a refurbished Assurion device.
What's going on with my amaze? I got it back from repair unrepaired (hate WIND, thieves) and the stock rom had sound working fine. Flashed nightmare sense, no sound at all, whether through speakers or headphones.
rbaruch said:
What's going on with my amaze? I got it back from repair unrepaired (hate WIND, thieves) and the stock rom had sound working fine. Flashed nightmare sense, no sound at all, whether through speakers or headphones.
Click to expand...
Click to collapse
Also data stopped working on every ROM and so did sound. Starting to think that repair company that WIND sent it too really fkd my phone up
Fifth clean wipe, data works. Sound from speakers is completely gone? Wtf? I just found someone to buy the phone too... for $170...
I got my phone back from the repair company WIND sent it to (Futuretel) and they apparently replaced the entire motherboard without any cost. I also got my $80 dollar deposit back.
As for your current problem, time for an RUU restore?
yo2boy said:
I got my phone back from the repair company WIND sent it to (Futuretel) and they apparently replaced the entire motherboard without any cost. I also got my $80 dollar deposit back.
As for your current problem, time for an RUU restore?
Click to expand...
Click to collapse
Ruu worked, not touching it anymore, selling it at is.
Futuretel apparently didn't even touch my phone, it sent it off to another company that refused the repair. What a joke.
I was excited to get my amaze back, then the awful battery life + heat turned me off again. Getting Nexus 4 probably
rbaruch said:
Ruu worked, not touching it anymore, selling it at is.
Futuretel apparently didn't even touch my phone, it sent it off to another company that refused the repair. What a joke.
I was excited to get my amaze back, then the awful battery life + heat turned me off again. Getting Nexus 4 probably
Click to expand...
Click to collapse
How much are you going to sell your Amaze for? I'm thinking of doing the same so I have enough money to buy the 16GB Nexus 4.
i sold one of my amaze's for 220 last week.. as for the nexus 4, i wanted to buy it from google since everyone ordered them and is now selling them at a ridiculous buy back price...
Please help me on the sound issue... after installation sound is not coming and mic also not working...
I'm glad that I found this great forum! I'm due for an AT&T upgrade now and I have a few questions.
Is the call quality good? I read in some of the reviews that the call sounds a bid muffled. Is that true?
How is the reception?
AT&T is currently selling it for 199 while Amazon and BestBuy sell them for $99. I love Amazon, but since I want to get it from a store where I can test the phone myself, BestBuy is my choice now. I assume when I get the phone at BestBuy, I can test the call quality in the store itself and ask for another phone if the call quality is not good. Is that possible?
Is BestBuy a good choice? I read horror stories in the internet about BestBuy's bad customer service when it comes to returns or replacments of phones.
What are your suggestions?
I apologize for too many questions. Thanks in advance.
I got my phone from BB and wasn't able to test it. I had to get it unboxed but I ended up loving everything about it.
Buying from them would be your best bet because I believe it's either a 2 week or 4 week grace period where you can return the phone if you hate it.
Which you probably won't. (;
In terms of quality, none of my calls have been muffled. Everything is pretty clear aside from being held on hold for 20 minutes and that crappy music. It goes in and down but I assume that's just because it's a little dodgy because its basically being forwarded through the phone.
I bought my phone from BB as well, though there is an AT&T store across the street where I played with it on a prior couple of visits. I've been impressed with the call quality - better than my old I777 GS2, with reception similar to my GS2. My wife has an iphone 4S. Trying to get her to upgrade, but she doesn't like change - probably the reason she is still with me .
ratibars said:
I'm glad that I found this great forum! I'm due for an AT&T upgrade now and I have a few questions.
Is the call quality good? I read in some of the reviews that the call sounds a bid muffled. Is that true?
How is the reception?
AT&T is currently selling it for 199 while Amazon and BestBuy sell them for $99. I love Amazon, but since I want to get it from a store where I can test the phone myself, BestBuy is my choice now. I assume when I get the phone at BestBuy, I can test the call quality in the store itself and ask for another phone if the call quality is not good. Is that possible?
Is BestBuy a good choice? I read horror stories in the internet about BestBuy's bad customer service when it comes to returns or replacments of phones.
What are your suggestions?
I apologize for too many questions. Thanks in advance.
Click to expand...
Click to collapse
If i remember right when i got mine they told me i had 30 days to return and get a different phone if i didn't like it.....but so far everything is pretty nice about it... no muffled sound here i had to turn down my in call volume cause the caller was a bit loud LOL
tony_b1 said:
If i remember right when i got mine they told me i had 30 days to return and get a different phone if i didn't like it.....but so far everything is pretty nice about it... no muffled sound here i had to turn down my in call volume cause the caller was a bit loud LOL
Click to expand...
Click to collapse
Thanks all. Much appreciated.
ratibars said:
Thanks all. Much appreciated.
Click to expand...
Click to collapse
Yeah, compared to my old phone (Sony Xperia X10) the call quality is amazing.
I have not had muffled calls, and in fact the calls are really loud, I can hear the speaker with the phone set down if the room isn't too loud.
You can turn down the in-call volume though if you think it is too loud.
And I would suggest BestBuy.com because of THIS offer. Though, if you buy it in the store they should be able to match the offer.
See THIS thread for more information.
But I highly recommend this phone.
Get it from Best Buy for 100 less than AT&T
____
Sent from my Optimus G-unit
Bare with me on this question.
I've had an iPhone all of my life, so replacing them was entirely easy...
Now I have this phone and it worked for a long time, until recently when I noticed the speakers keep cracking. I don't use the speakers that much, I am only using headphones, but it is the sense that it is still under the one year warranty and I'd love to get it replaced!
I can't find anything on HTC's website about it!
Does the warranty cover this type of thing? Usually, I'd think it would be the users fault for blasting the volume!
How about calling at&t? They sold you the phone after all
Sent from my HTC One using Tapatalk 4
Yea that is under warranty. Call AT&T's customer service and tell them the speakers are effed up. They'll send you out a replacement, or they'll give you a number to call HTC and do a repair / replacement through them.
Sent from my MB860 using xda app-developers app