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So soon after i got my rezound my pair of Ibeats that came with the phone had a problem. One earbud became much quieter than the other and i sent in for a new pair from Verizon as it is under their warranty. They sent me back an official pair of Ibeats and i was pretty happy. Now the same thing happened to me with the new Ibeats and i called again. They said to call Beats because it was their headphones. Beats wouldnt accept them though unless i had the receipt which i didnt keep as the charge was $0. I was then told to call HTC. They replied by saying to call Verizon again. In one last desperate hope i called VZW and got a very nice rep who offered to send the real Ibeats to me again.
LONG STORY SHORT, if you get a replacement pair of official Ibeats, KEEP THE RECEIPT.
Hope this helps
Never had a problem with HTC and replacing the beats they were nice and sent them right away. It's not really covered threw Verizon sometimes you get a nice rep that will send the ibeats but but those don't work with android.
Sent from my ICS Rezound
LakerStar25 said:
Never had a problem with HTC and replacing the beats they were nice and sent them right away. It's not really covered threw Verizon sometimes you get a nice rep that will send the ibeats but but those don't work with android.
Sent from my ICS Rezound
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I had no problems my first time. Personally i like the actual Ibeats better
So I was having 4G connectivity issues with my Thunderbolt and after complaining, Verizon gave me a choice of the Razr or the Rezound. I went for the Rezound with the expectation that they'd send me the Beats earbuds as well. To my surprise they said that the earbuds were not included in the replacement.
Has anyone had any similiar experience and gotten different results? Just to be clear, this was a replacement NOT an upgrade.
Hoping I might get some thoughts on whether they were supposed to send me the buds or not.
Thanks.
yatman60 said:
So I was having 4G connectivity issues with my Thunderbolt and after complaining, Verizon gave me a choice of the Razr or the Rezound. I went for the Rezound with the expectation that they'd send me the Beats earbuds as well. To my surprise they said that the earbuds were not included in the replacement.
Has anyone had any similiar experience and gotten different results? Just to be clear, this was a replacement NOT an upgrade.
Hoping I might get some thoughts on whether they were supposed to send me the buds or not.
Thanks.
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No you're not supposed to get the earbuds
Whenever they replace a rezound, with another, it is just the phone. No sd card, no back, no battery, and no beats. If you get any of these, you are probably lucky. There is even a thread about warranty replacement of the earbuds, and they didn't get beats as a replacement. You might try to get another rep, and see if they will. Best of luck.
Sent from my ADR6425LVW using Tapatalk 2
Nah no beats unless you already had some and are getting those replaced.
Rezzy
Got my Rezound as a warranty replacement for my droid charge. All I received was the phone, battery, and back cover. Everything I've seen indicates there's no chance of getting beats headphones as well.
Sent from my Rezound using XDA-developers app...
yatman60 said:
So I was having 4G connectivity issues with my Thunderbolt and after complaining, Verizon gave me a choice of the Razr or the Rezound. I went for the Rezound with the expectation that they'd send me the Beats earbuds as well. To my surprise they said that the earbuds were not included in the replacement.
Has anyone had any similiar experience and gotten different results? Just to be clear, this was a replacement NOT an upgrade.
Hoping I might get some thoughts on whether they were supposed to send me the buds or not.
Thanks.
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Same here, got my Samsung Stratosphere replaced with a Rezound and no ear buds, but they are pretty straight-forward about it that you will only get the bare phone, battery and back cover may even come in a seperate shipment. This is normal, you didn't get screwed (well, not just because of lack of earbuds!).
Although, my Rezound for work was brand new and came with iBeats headphones, but work didn't really need them... needless to say, they never made it to the office the day I got the phone.
acejavelin said:
Same here, got my Samsung Stratosphere replaced with a Rezound and no ear buds, but they are pretty straight-forward about it that you will only get the bare phone, battery and back cover may even come in a seperate shipment. This is normal, you didn't get screwed (well, not just because of lack of earbuds!).
Although, my Rezound for work was brand new and came with iBeats headphones, but work didn't really need them... needless to say, they never made it to the office the day I got the phone.
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What went wrong with your Stratosphere that you got to get a Rezound.....if you don't mind my asking? Was it warranty replacement, or insurance? It's because I need to file a claim for my son's stratosphere, just wanted to see if it was possible to get something else.
Sent from my ADR6425LVW using xda premium
tpulu said:
What went wrong with your Stratosphere that you got to get a Rezound.....if you don't mind my asking? Was it warranty replacement, or insurance? It's because I need to file a claim for my son's stratosphere, just wanted to see if it was possible to get something else.
Sent from my ADR6425LVW using xda premium
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Warranty replacement, but it is actually a little more complicated than that... I started with an HTC Incredible 2, I loved it and had no issues with it for a long time then all of the sudden it thought it was stuck in the dock all the time meaning every call went to speakerphone. Well, several factory resets and some time at the VZW store yielded a warranty replacement, except they didn't have any Inc2's anymore... anywhere (funny how the local store I was standing in had them though) so I was told I had to take a Samsung Stratosphere or send the device into HTC myself, so I took the Strat.
The Stratosphere worked fine for a couple weeks, then started randomly rebooting in-calls, especially if the far end would disconnect first, it never rebooted any other time but it happened in calls frequently enough that every call I answered or made the first thing I would do is warn the other end we might get disconnected and it was my phone. VZW replaced the SIM, no change. Factory default, no change. So by this time I was really irritated with the Samsung, especially after finding out the Strat wouldn't be updated to ICS like my old phone, so I called tech support again, and after two hours of complaining/whining/*****ing to three different levels of tech support, it got me a Rezound which I have been happy with ever since (I had this phone as a work phone since shortly after launch, so I knew what I was looking for).
So, in short, it was a lot more than just my Stratosphere died and they sent me a Rezound, usually to change phone models with VZW you have have to go through several replacements first.
Thanks for the feedback gang. Guess I feel a little better about not getting the headphones but now I gotta wonder if I made the right choice in taking the Rezound over the Razr. It's working well (even if it is a refurb) and I love the screen so I guess it's not too big a deal.
Honestly, the iBeats earbuds are nice, but other than the name I don't think I would say they are any better than a mid-priced (around $40-$50) set of earbuds from Wal-Mart or Target, grab a pair of Sony, SkullCandy, Sennheiser, iFrogz or whatever your favorite flavor is and you will likely be just as happy.
Although, I just keep a couple $20 pairs around because I know I will ruin them periodically by snagging them on something when I am working, or smashed in my computer bag, dropped in the parking lot, etc. etc. etc... I only use the iBeats when it is relatively "safe".
Assurion replaced my HTC Thunderbolt with a brand new HTC Rezound... which of course included the beats headphones surprisingly. It was a warranty replacement not an insurance replacement so I didn't have to pay any deductible. I guess I got lucky.
treyatl2006 said:
Assurion replaced my HTC Thunderbolt with a brand new HTC Rezound... which of course included the beats headphones surprisingly. It was a warranty replacement not an insurance replacement so I didn't have to pay any deductible. I guess I got lucky.
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Asurion doesn't handle the warranty exchanges. You probably had a rep order you a new Rezound and a sup approved it. Asurion generally gives brand new in box w/ deductible.
zetsumeikuro said:
Asurion doesn't handle the warranty exchanges. You probably had a rep order you a new Rezound and a sup approved it. Asurion generally gives brand new in box w/ deductible.
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Dude... I think I know the difference between Assurion and Verizon Wireless. Assurion gives a one year warranty on all of their equipmemt. The Thunderbolt I had was a refurbished Assurion device.
I sent in my lte for repair for screen lift. The phone was in immaculate condition besides the lift . Well I get a email fron htc saying my phone was damaged beyond repair and I was out of warranty because of that . Im sooo pissed off right now . Either they dropped it or shipping damaged it , htc is going to try to find pictures of the packaging . I guess to everyone that reads this TAKE PHOTOS OF YOUR DEVICE BEFORE SENDING ,I didnt and regret it. Here are some pics htc sent me . The phone looked brand new before I sent it to htc .
Sent from my SPH-L710 using Tapatalk 2
Why did you use your warranty & not see a local corporate Sprint store? Sprint TEP fixes this & if they can't = another EVO / similarly spec-ed android.
Sent from my EVO using xda premium
i agree, i always go to sprint store and they always replace it for me
Genjinaro said:
Why did you use your warranty & not see a local corporate Sprint store? Sprint TEP fixes this & if they can't = another EVO / similarly spec-ed android.
Sent from my EVO using xda premium
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I did ,sprint told me they couldnt fix it and they said the screen lift was a manufacturer defect . They also said they couldnt replace it because it didnt affect the use of the phone . The rep acknowledge the screen lift but said he couldn't do anything .
Sent from my SPH-L710 using Tapatalk 2
parmend said:
I did ,sprint told me they couldnt fix it and they said the screen lift was a manufacturer defect . They also said they couldnt replace it because it didnt affect the use of the phone . The rep acknowledge the screen lift but said he couldn't do anything .
Sent from my SPH-L710 using Tapatalk 2
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Manufacture defects are under sprints warranty, and HTC's warranty, which is 1 year from purchase. You should of tried another sprint store.
You should also b**ch at HTC for s**t pictures.
roids87 said:
Manufacture defects are under sprints warranty, and HTC's warranty, which is 1 year from purchase. You should of tried another sprint store.
You should also b**ch at HTC for s**t pictures.
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They were using an iphone.....lol
So for a phone to be fixed under manufacturer's warranty, it must be in immaculate condition and show absolutely no sign of everyday wear and tear. Right...
Did you pack it well enough? Well, either way there's no recourse now since you don't have pictures of pre-shipment. For all you know, that tech who took the pics could have dropped it! Should just get it back and repair it yourself now (unless you have TEP).
neoshi said:
Did you pack it well enough? Well, either way there's no recourse now since you don't have pictures of pre-shipment. For all you know, that tech who took the pics could have dropped it! Should just get it back and repair it yourself now (unless you have TEP).
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Yeah I packed it well . Im thinking the tech dropped it . Its dinged up on the side I said the screen lift was on . Oh well I guess I try to fix it myself .
Sent from my SPH-L710 using xda premium
HTC warranty repair seems pretty bad to me thus far. I sent mine in for a yellow tint on the bottom of the screen + screen rippling. 3 Sprint stores had told me that they do not cover that, and 4 phone calls to Sprint customer support yielded the same answer. I figured switching back to my Hero for a week or two would be okay, but HTC shipped the phone back with the exact same issues. They had even told me they replaced the screen + bezel.
I had to ship it back to them at my own expense to get them to look at it again. Hopefully when I get it back it will actually be fixed this time, but I won't hold my breath.
respectagain said:
HTC warranty repair seems pretty bad to me thus far. I sent mine in for a yellow tint on the bottom of the screen + screen rippling. 3 Sprint stores had told me that they do not cover that, and 4 phone calls to Sprint customer support yielded the same answer. I figured switching back to my Hero for a week or two would be okay, but HTC shipped the phone back with the exact same issues. They had even told me they replaced the screen + bezel.
I had to ship it back to them at my own expense to get them to look at it again. Hopefully when I get it back it will actually be fixed this time, but I won't hold my breath.
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At that point I would purposely damage the phone in a way that would look like it's HTC's fault. I've done this with ****ty warranties before.
I sent mine in because of a dead section on the screen. I got it back and now when I slide my finger on it for scrolling pages, playing games, etc it skips around all jittery.
It's great!
Grrr
Lesson learned, always take pictures of defective device before shipping. Send them through email to HTC as attachments, hell print then out mail then to yourself, keep unopened package of uncompromised pictures in a sealed postmarked envelope if you have to, damn....
I had a good experience with their warranty. I bricked my lte but knew they had the tools to flash the correct files (I could even see the device at least being recognized in Linux)
Fixed it and sent it back within 5 days.
Sucks about the damage. If only pictures had been taken before.
Sent from my EVO using Tapatalk 2
Yeah I want to DDT myself for not taking pics. I found the housing for pretty cheap http://item.mobileweb.ebay.com/viewitem?itemId=251182139653&index=21&nav=SEARCH&nid=20810907073
Sent from my SPH-L710 using xda premium
00dahc said:
I sent mine in because of a dead section on the screen. I got it back and now when I slide my finger on it for scrolling pages, playing games, etc it skips around all jittery.
It's great!
Grrr
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Hey I had this exact scenario happen after they fixed my screen. I am not sure if this is what causes it but when I looked at the firmware it didn't match the hboot or radios. I noticed it when I had to choose a ruu for running crazy raccoon (or whatever it's called) for s-off. When I ran the ruu it fixed the screen jitters for me. Hope that helps!
Sent from my EVO using xda app-developers app
Hi guys I have done something really bad , just purchased my One a week ago and everything was fine until I had to fly to Cancun mexico for a performance ( I'm a dj for an urban singer ) the problem is that I dropped my phone and broke the LCD , is there anyway to replace it ? This phone is built in a unibody style so I really doubt it but just wanted to make sure.
any help?
I believe your only good option would be to send it into HTC for repair. I remember reading a thread about someone already cracking the screen and it was around $200 or so for repair..
Assuming you do not have insurance on it?
Sent from my HTC One using xda premium
born_fisherman said:
I believe your only good option would be to send it into HTC for repair. I remember reading a thread about someone already cracking the screen and it was around $200 or so for repair..
Assuming you do not have insurance on it?
Sent from my HTC One using xda premium
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I also just recently dropped mine and since I didn't purchase it thru AT&T (I bought it locally through an indivdual) my AT&T Insurance won't cover it. Since iFixit gave this phone a repair-ability rating of 1 out of 10 - the One is damn near impossible to repair. So, I called HTC and asked for an estimate to repair the cracked LCD. They quoted me a cost of 'up to $180' without looking at it. I sent it in to them, they received it today and now I'm waiting for them to call me with an actual quote. I will post here with my findings if anyone cares to know.
Ok, so HTC quoted me $180.00 to repair the broken LCD. Not too bad, in my opinion. Better than selling a broken device and losing hundreds.
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
Since you didn't get the phone from AT&T, I doubt they will give you anything on warranty. HTC warrants the phone for one year from purchase or 15 months from manufacture. The serial number of the phone identifies the manufacture date. If you call HTC, I wouldn't tell them any information they don't ask for. Also, if you send it back to HTC, make sure it is in full stock form. No unlocked boot loader and stock Rom. Remove all evidence of tampering with the device or they will deny warranty.
Sent from my SGH-I777 using xda app-developers app
GhastlyTT said:
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
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What kind of warranty did the business give you on purchasing it from them? If it's a shop worth their salt, it's at least 30 days. Can you take it up with them? If not, I would call HTC and talk to them about it. Just as dborgo states, don't mention that it was used and you should be fine. One user on here got caught up by volunteering info he shouldn't have and it cost him money for repairs. Simple Yes or No answers with a few vague responses SHOULD get you what you want.
PM packer2058. He might have a few ideas for you about deceiving, cheating, lying and/or defrauding at&t into giving you 6 replacement phones.
Sent from my HTC One using Tapatalk 2
side808 said:
PM packer2058. He might have a few ideas for you about deceiving, cheating, lying and/or defrauding at&t into giving you 6 replacement phones.
Sent from my HTC One using Tapatalk 2
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Harsh that is bro. Not cool.
mjwitt2 said:
Harsh that is bro. Not cool.
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Doesn't sound too good when I put it that way huh ... Actually I would like to see what happens if he tires to claim warranty on that phone. According to packer2058 it isn't unethical to do that.
Sent from my HTC One using Tapatalk 2
I bought a One off CL and contacted att when I found a defect with the back camera. They sent me a new one with no issues. They had even asked where I purchased the phone and I told them off of a third party. I used the online chat. If you don't get the answer you want on the first call/chat just hang up and contact them right back. You will get through to a person who is helpful. Good luck
Sent from my HTC One using Tapatalk 4 Beta
The official HTC Warranty
I took a picture of the warranty card that came with my One, since HTC's website is quite obtuse and the info was impossible to find. Basically, the HTC warranty goes to the original purchaser and is not transferable to a third party. That isn't to say that they won't work something out with you, but you should also be prepared to pay for the repairs if they find out.
GhastlyTT said:
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
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Click to collapse
I would guess your best bet is to go through AT&T. They are pretty good about warranties on the devices they sell. If they show your line using a ONE it shouldn't be a problem. If asked where it was purchased just tell them it was a 3rd party wireless retailer. Worst case scenario, I'm sure HTC will fix it for you but more than likely they will charge you at least 100 bucks. At that point you mine as well return it and buy a new one directly from HTC.
Let us know!
Sent from my HTC One using xda app-developers app