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To start, I am a prepaid customer using a vibrant bought at a off contract price. Ok, so my phone starts having numerous problems (very low volume earpiece, poor reception in a good area, etc.) and I get a replacement order. Catch is, I have to send the phone in first. Great, I send it in and they tell me to wait 10 business days. Tomorrow is the 10th day, and guess what, no status on the replacement shipment. I know tmobile has received my phone as by the UPS tracking site, yet no shipment info. I have filed a Handset Research Form already and the reps know nothing about whether or not the vibrant is on backorder. What should I do, call and complain to customer loyalty?
(I have talked to customer loyalty and they transfered me back to the prepaid reps, for something completely unrelated to accounts and refills. )
Call them, and explain your situation, and if some rep starts saying "we can't know for sure" or something, bring your game on, be angry.
Tmobile loves angry costumers.
I once asked for a replacement nicely, then they told me some bullcrap, so i got pissed, and told them i want my replacement NOW and if i don't get it, i'm going to come over to a tmobile store, steal one off their show-case and put the broken one on there and leave. She told me "sir your crazy" so i kept getting pissed, eventually after 20 minutes i got a replacement order done
xriderx66 said:
Call them, and explain your situation, and if some rep starts saying "we can't know for sure" or something, bring your game on, be angry.
Tmobile loves angry costumers.
I once asked for a replacement nicely, then they told me some bullcrap, so i got pissed, and told them i want my replacement NOW and if i don't get it, i'm going to come over to a tmobile store, steal one off their show-case and put the broken one on there and leave. She told me "sir your crazy" so i kept getting pissed, eventually after 20 minutes i got a replacement order done
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hahaha sir you are harrilious
Sent from my SGH-T959 using Tapatalk
Oh, believe me, I have had plenty of occasions where the F word or s- word came up in both live chat and telephone call.
Live chat: "Sir, please restrain from using profane language in live chat."
Telephone service: Beep, beep, beep, beep, beep.
XPLANE9 said:
Oh, believe me, I have had plenty of occasions where the F word or s- word came up in both live chat and telephone call.
Live chat: "Sir, please restrain from using profane language in live chat."
Telephone service: Beep, beep, beep, beep, beep.
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Hahahaha...... cancelling ur line with them always get u some discounts.
*** Sent from my Samsung Vibrant (Bionix V) using xda app
Its a rule of thumb In retail the nice customer doesnt get jack crap. The loud mouth ahole gets all kinds of discounts and his butt kissed for a few reasons.
1 The person you are talking to doesnt really wanna hear your mouth.
2 Its bad press for them. Everyone always remembers the bad services.
3 If you ***** enough corporate will hear it and make you do it anyway because they do not want to deal with. Then you look like the total ass for not doing it in the first place.
These are all reasons why people in my store get free ****. ( no you cant come yell at me because I dont work for t-mobile)
If you don't get any info soon, try emailing [email protected] Explain what is going on in the email and a number they can reach you at. They respond pretty quick. I had a call back within 4 hours on a sunday. They work for the office of the president of tmoble and have the power to get things taken care of.
They are actually the ones that got me hooked on Android. Had issues with the BB that the wife and I had and I esculated the promblem to them. Ended up getting two Cliqs delived the day they were released and 2 months free on the bill.
hazard99 said:
Its a rule of thumb In retail the nice customer doesnt get jack crap. The loud mouth ahole gets all kinds of discounts and his butt kissed for a few reasons.
1 The person you are talking to doesnt really wanna hear your mouth.
2 Its bad press for them. Everyone always remembers the bad services.
3 If you ***** enough corporate will hear it and make you do it anyway because they do not want to deal with. Then you look like the total ass for not doing it in the first place.
These are all reasons why people in my store get free ****. ( no you cant come yell at me because I dont work for t-mobile)
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Exactly.
Being nice doesnt work. Get tough. Btw my story was real. U need to call them out and curse em too maybe not too much but just the right amount
Start slow and be nice at first. be prepared to make multiple calls(thats if you have another phone handy) In the span of an hour.
Dont disrespect the person themselves! They will not help you if you do.
hazard99 said:
Start slow and be nice at first. be prepared to make multiple calls(thats if you have another phone handy) In the span of an hour.
Dont disrespect the person themselves! They will not help you if you do.
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+1 Before I switched to Walmarts Family Mobile (uses TMobiles towers) I always gave TMobile 5 chances on the phone to get what ever problem I had fixed. Never got rude or anything. If by then the problem wasn't resoved, I would email the ExecutiveResponse team and it was handled almost always in the first call that they made to me.
Thanks guys, emailed executive response. Waiting for a response.
Any word back from them yet?
richmc73 said:
Any word back from them yet?
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Nope, still waiting. I expect a delay of a day or two.
Who here thinks I can get through a request for a vibrant and free hd2 along with it to reimburse for my inconveniences?
LOL I don't think that will happen but you may get a new Vibrant out of it. Just remember when they call to be nice and calm.
Any response yet?
They never called me but I got an email for ME to call them. Wish me luck today!
Good luck bro, Hope to hear some good news soon.
just tweet them @TMOBILE
you'll have a response the same day.
also, just go into the chat, warranty/replacement, when it asks if you are flex, just hit no. Tell them you had a replacemnt order, and have not received it yet and are wondering the status.
They were able to look up my Wifes order, and tell me the tracking number, that it was delivered to the office the day after I placed the order...(They must know me) lol
The day I contacted them was the 6th day after I placed the order, (great front office huh?)
So yeah, just be nice. If anything, they will overnight you one.
Trust me, they arent on backorder.
Agree that they are not on back order. Two guys I work with just had thier MyTough Fenders bricked by the ota they just released for it and TMobile is relpacing with Virbrants.
Moved of: Samsung Vibrant > Vibrant General
To: Samsung Vibrant > Vibrant Q&A
Please put your questions to: Vibrant Q&A
The reviews which are online seem to be VERY conflicting when it comes to call quality. Phone arena says its great and CNET says its bad. Anyone with the phone have any thoughts on call quality?
Links:
http://reviews.cnet.com/smartphones/htc-rezound-verizon-wireless/4505-6452_7-35023866.html
http://www.phonearena.com/reviews/HTC-Rezound-Review_id2894/page/4
jdmba said:
The reviews which are online seem to be VERY conflicting when it comes to call quality. Phone arena says its great and CNET says its bad. Anyone with the phone have any thoughts on call quality?
Links:
http://reviews.cnet.com/smartphones/htc-rezound-verizon-wireless/4505-6452_7-35023866.html
http://www.phonearena.com/reviews/HTC-Rezound-Review_id2894/page/4
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Heh, this is going to sound weird, but I have only received one phone call since getting the phone on Friday. I had no problems with that call, but probably do not have near enough experience to give comprehensive feedback. I'll get back to you on my impressions after making a call or two today.
I took a call while pulling 4g then drove around till I hit 3g, it was seamless. Call quality better than my X2.
Sent from my Rezound using Tapatalk
i just took a phone call and i thought it sounded rather good..better than my incredible!
I live in the first "mutli city" launch area, and there are some patches the towers don't reach, like my house. I live in a STRONG 3G area, but just 5 minutes out of 4G in every direction, lol. Call quality on both has been exceptional for me!
Hi, all.
I'm a recent Galaxy Note convert. Migrated from years of glitchy and crap service from Sprint, and also a defective HTC EVO 3D. I absolutely LOVE my Note in ceramic white. However, I have had a couple of initial teething issues that I don't know are actual "problems," or just what to expect with a new Android device.
My Note is pretty much flawless most of the time, but there are instances where I've had random reboots, prolonged freezing up of the device (like when selecting certain live wallpapers and customizing their effects), and other times when transitioning from one program to the homescreen, and my phone will lag up and the icons will disappear off the screen and slowly reload a few icons at a time until everything is there, again. Also, I just realized that sometimes when I have alarms set to go off, they won't wakeup my screen. The alarm will go off but the screen will remain off. Other times the alarm will wakeup my device and turn the screen on.
So, my question is... should I be concerned and demand a new phone from Best Buy Mobile, or are these normal issues and nothing to really worry about? When I went to Best Buy, yesterday, to try and get a new phone, they were really apprehensive about it. They told me that AT&T would not allow them to replace the phone if the issues couldn't be replicated in the store (of course!). The rep did say some valid things to me about what could be causing the issues, but the whole random rebooting thing is what really has me concerned. He told me the phone was so new and that software updates have really came out yet to address any type of initial issues. Do you all agree or should I really try to get a new device??
Thanks in advance for any help.
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
No random reboots or freezing on mine.
Sent from my SAMSUNG-SGH-I717 using xda premium
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Thanks for the advice. Yes, I am running stock ROM. So now it seems like I'm having two problems... the first being that literally no store in my immediate area has anymore ceramic white Notes in-stock and the second being the unwillingness of BB Mobile reps to replace the phone. Today ends my 14-day trial with AT& (even though I have 30-days to make a final decision) and I'm limited on how much I can do today due to an engagement I must attend, tonight. Does anyone have anymore suggestions on what I can or should do? Thanks for much for helping me sort through this. I knew that random reboots didn't sound right.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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When u overclock do you notice the phone grtig hotter than when you don't?
Sent from my SAMSUNG-SGH-I717 using XDA
keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
ryandelman said:
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
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Thanks. There's no more to the story. Haven't really played around with the phone much or modified anything. Anything modifications I've done have been 100% stock. I guess I'll have to try and get the black/blue Note and before my 30-days or up, hope to swap it out for another ceramic white. Considering this wasn't my fault and BB gave me the run-a-round.
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Chief Geek said:
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
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Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
Dr. Evo said:
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
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I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
Chief Geek said:
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
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Thanks again for all of your help. I was actually thinking about calling AT&T and saying what you suggested. I think I'll give them a call when I'm done with my engagement. Again, I appreciate all of your help and suggestions.
Sent from my SAMSUNG-SGH-I717 using xda premium
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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A little off topic, but what did you undervolt to? I am running at 1.83ghz right now, and am curious what you undervolted to. Anything to save a little heat from forming and battery life for this thing
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
Dr. Evo said:
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
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Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
keilbaca said:
Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
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Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Dr. Evo said:
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
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Sent from my SAMSUNG-SGH-I717 using XDA App
00mred00 said:
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Sent from my SAMSUNG-SGH-I717 using XDA App
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Hiya! Thanks for remembering moi lol. AT&T wasn't at all flattered that BB tried to throw them under the bus. I was fully expecting AT&T to confirm what BB had told me, but to my surprise, they said I was entitled to a new phone and should have been given one. I ended up going to a Best Buy Mobile outlet and an actual Best Buy Store. They all claimed they were fresh out of any Notes. One of them told me they had one in-stock, but when I got there, I was immediately told that was incorrect and they had no more. Called another BB in my area, they were supposedly fresh out, too. If there's any good news from all of this, it's that the Note must apparently be extremely popular! Either that or Samsung shipped very limited quantities. At any rate, I can't wait til BB customer service center opens, so I can cancel my insurance with them. I'm also taking back my Galaxy Tab to BB. I've barely used it since getting the Note. If I do decide I need a tablet, I'll see what the Galaxy Note 10.1 is all about.
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Chief Geek said:
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
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I hope you get this sorted out. Discounts are a huge thing. I don't even know if I qualify for any discounts. With Sprint, they made it sort of obvious to find out what discounts I was eligible for. Doesn't appear to be the same with AT&T. I guess I'd have to do my own homework.
So I was having 4G connectivity issues with my Thunderbolt and after complaining, Verizon gave me a choice of the Razr or the Rezound. I went for the Rezound with the expectation that they'd send me the Beats earbuds as well. To my surprise they said that the earbuds were not included in the replacement.
Has anyone had any similiar experience and gotten different results? Just to be clear, this was a replacement NOT an upgrade.
Hoping I might get some thoughts on whether they were supposed to send me the buds or not.
Thanks.
yatman60 said:
So I was having 4G connectivity issues with my Thunderbolt and after complaining, Verizon gave me a choice of the Razr or the Rezound. I went for the Rezound with the expectation that they'd send me the Beats earbuds as well. To my surprise they said that the earbuds were not included in the replacement.
Has anyone had any similiar experience and gotten different results? Just to be clear, this was a replacement NOT an upgrade.
Hoping I might get some thoughts on whether they were supposed to send me the buds or not.
Thanks.
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No you're not supposed to get the earbuds
Whenever they replace a rezound, with another, it is just the phone. No sd card, no back, no battery, and no beats. If you get any of these, you are probably lucky. There is even a thread about warranty replacement of the earbuds, and they didn't get beats as a replacement. You might try to get another rep, and see if they will. Best of luck.
Sent from my ADR6425LVW using Tapatalk 2
Nah no beats unless you already had some and are getting those replaced.
Rezzy
Got my Rezound as a warranty replacement for my droid charge. All I received was the phone, battery, and back cover. Everything I've seen indicates there's no chance of getting beats headphones as well.
Sent from my Rezound using XDA-developers app...
yatman60 said:
So I was having 4G connectivity issues with my Thunderbolt and after complaining, Verizon gave me a choice of the Razr or the Rezound. I went for the Rezound with the expectation that they'd send me the Beats earbuds as well. To my surprise they said that the earbuds were not included in the replacement.
Has anyone had any similiar experience and gotten different results? Just to be clear, this was a replacement NOT an upgrade.
Hoping I might get some thoughts on whether they were supposed to send me the buds or not.
Thanks.
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Same here, got my Samsung Stratosphere replaced with a Rezound and no ear buds, but they are pretty straight-forward about it that you will only get the bare phone, battery and back cover may even come in a seperate shipment. This is normal, you didn't get screwed (well, not just because of lack of earbuds!).
Although, my Rezound for work was brand new and came with iBeats headphones, but work didn't really need them... needless to say, they never made it to the office the day I got the phone.
acejavelin said:
Same here, got my Samsung Stratosphere replaced with a Rezound and no ear buds, but they are pretty straight-forward about it that you will only get the bare phone, battery and back cover may even come in a seperate shipment. This is normal, you didn't get screwed (well, not just because of lack of earbuds!).
Although, my Rezound for work was brand new and came with iBeats headphones, but work didn't really need them... needless to say, they never made it to the office the day I got the phone.
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What went wrong with your Stratosphere that you got to get a Rezound.....if you don't mind my asking? Was it warranty replacement, or insurance? It's because I need to file a claim for my son's stratosphere, just wanted to see if it was possible to get something else.
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tpulu said:
What went wrong with your Stratosphere that you got to get a Rezound.....if you don't mind my asking? Was it warranty replacement, or insurance? It's because I need to file a claim for my son's stratosphere, just wanted to see if it was possible to get something else.
Sent from my ADR6425LVW using xda premium
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Warranty replacement, but it is actually a little more complicated than that... I started with an HTC Incredible 2, I loved it and had no issues with it for a long time then all of the sudden it thought it was stuck in the dock all the time meaning every call went to speakerphone. Well, several factory resets and some time at the VZW store yielded a warranty replacement, except they didn't have any Inc2's anymore... anywhere (funny how the local store I was standing in had them though) so I was told I had to take a Samsung Stratosphere or send the device into HTC myself, so I took the Strat.
The Stratosphere worked fine for a couple weeks, then started randomly rebooting in-calls, especially if the far end would disconnect first, it never rebooted any other time but it happened in calls frequently enough that every call I answered or made the first thing I would do is warn the other end we might get disconnected and it was my phone. VZW replaced the SIM, no change. Factory default, no change. So by this time I was really irritated with the Samsung, especially after finding out the Strat wouldn't be updated to ICS like my old phone, so I called tech support again, and after two hours of complaining/whining/*****ing to three different levels of tech support, it got me a Rezound which I have been happy with ever since (I had this phone as a work phone since shortly after launch, so I knew what I was looking for).
So, in short, it was a lot more than just my Stratosphere died and they sent me a Rezound, usually to change phone models with VZW you have have to go through several replacements first.
Thanks for the feedback gang. Guess I feel a little better about not getting the headphones but now I gotta wonder if I made the right choice in taking the Rezound over the Razr. It's working well (even if it is a refurb) and I love the screen so I guess it's not too big a deal.
Honestly, the iBeats earbuds are nice, but other than the name I don't think I would say they are any better than a mid-priced (around $40-$50) set of earbuds from Wal-Mart or Target, grab a pair of Sony, SkullCandy, Sennheiser, iFrogz or whatever your favorite flavor is and you will likely be just as happy.
Although, I just keep a couple $20 pairs around because I know I will ruin them periodically by snagging them on something when I am working, or smashed in my computer bag, dropped in the parking lot, etc. etc. etc... I only use the iBeats when it is relatively "safe".
Assurion replaced my HTC Thunderbolt with a brand new HTC Rezound... which of course included the beats headphones surprisingly. It was a warranty replacement not an insurance replacement so I didn't have to pay any deductible. I guess I got lucky.
treyatl2006 said:
Assurion replaced my HTC Thunderbolt with a brand new HTC Rezound... which of course included the beats headphones surprisingly. It was a warranty replacement not an insurance replacement so I didn't have to pay any deductible. I guess I got lucky.
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Asurion doesn't handle the warranty exchanges. You probably had a rep order you a new Rezound and a sup approved it. Asurion generally gives brand new in box w/ deductible.
zetsumeikuro said:
Asurion doesn't handle the warranty exchanges. You probably had a rep order you a new Rezound and a sup approved it. Asurion generally gives brand new in box w/ deductible.
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Dude... I think I know the difference between Assurion and Verizon Wireless. Assurion gives a one year warranty on all of their equipmemt. The Thunderbolt I had was a refurbished Assurion device.
My friend bought a Droid DNA with a dead pixel in the screen. I told her that she should exchange it because that it is not normal. She went to the Verizon store and they said that it was not a big enough of a deal so they would not exchange it for the same phone but only exchange it for a different phone with a 35 dollar restocking fee. So she ended up getting a Samsung Note 2 which costs more, she does not really like, and has a yellow screen tint issue. Any suggestions?
Yeah, call Verizon and tell them how awful the experience was, and that you bought a cutting edge device that is not 100% functional. You aren't dissatisfied with the phone - you're dissatisfied with this model's bad screen.
They couldn't restock the one you have now anyway, because it's faulty.
Not to argue, but most companies have an "exceptable tolerance" for dead pixels on a screen, i.e. there has to x amount dead within a given space ( size of a dime for instance).
Sent from my HTC6435LVW using Tapatalk 2
Could you actually see one dead pixel on this screen? Not being sarcastic, just curious.
Best bet is to call customer service. Since she accepted the Note for a replacement it might be a little difficult to get a new DNA back. It could take talking with a supervisor because she is on her second phone but I think if she explains the situation they'll work with her. It just depends on who you get on the line.
Agreed. Call customer service and express how ANGRY and Disappointed she is that she didn't get a phone she REALLY wanted in perfect working order. And that she didn't really want the Note2 that was pushed on her by the (unscrupulous) salesperson. If the initial contact doesn't do what you want, escalate it to a supervisor. Can't hurt!
Do exactly what rfarrarh said. I have several VZW employees that are my friends (including my best friend and daughters god father) and they are floored at this experience of yours. Make sure to say that the salesman pushed her to the Note 2. And, as always, threaten to leave VZW for another carrier. One dead pixel is enough to return the phone as a faulty device covered by the warranty (not to be confused with the insurance). Just complaining about poor customer service as well should be enough to get this situation resolved.
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Verizon is one of the worst companies I have ever dealt with. Keep calling CS until you get a rep that helps you. I have had to call in three or four times before getting someone to actually help me.
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
greekmanx said:
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
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Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
flaring afro said:
Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
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yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
greekmanx said:
yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
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This thread doesn't seem to have much Verizon hate in it in my opinion. I'm lucky to have a Verizon store where are all the employees are nice. And if I'm correct I believe that was AT&T who was just rated as having the worst customer service for phone carriers for the second year in a row.
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Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
I believe the standard procedure at a Verizon store is to first try to talk you out of your request. In your example by claiming that a dead pixel is not a big deal. All you have to do is simply insist that for you it is a big deal and you want the phone exchanged. After that they say that although they still disagree about the dead pixel, they will exchange the phone anyway because of their satisfaction guaranteed type policy.
I went through this four times (yes, it was somewhat painful) last week. Basically went to one store to exchange my wife's phone, they did not have the DNA, went to the store where I bought it, they just ran out of DNA's, finally got it done at the third store. The next day I exchanged my own phone also at that same store (with the same clerk). So maybe it counts as three times.
My wife's phone made a popping sound with the back cover if you pressed it, that bothered me. Did not bother any of the Verizon reps, some even claimed they could not hear it. After some pondering, and my insistence that regardless of what they thought or heard, I was not happy with the phone, all agreed to exchange it (and in two cases sent me to the next store to get that new phone).
My phone had a *really* recessed power button. I almost had to use a finger nail to press it. My wife's, as a point of reference, was much better. Same story with the VZ rep. He thought the button was fine, but I told him that it definitely was not fine for me. Got it exchanged. He looked almost offended the entire time he was swapping the phones, the second time now, but got it done nevertheless. After I thanked him he even made the point that this was not a big deal, as long as it makes me, the customer, happy.
Given the number of tries here, a trend has clearly developed. Hope this helps people deal with the exchanges.
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isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
nrfitchett4 said:
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
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You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
If your friend was within the 14 day period, the employees at the store can't tell her ****. Your friend got screwed, and I would file a complaint right away!
I too found a dead pixel, but honestly its not that big of a deal, and nobody other than me would ever notice it and I only notice it when I look for it. Think about it, its literally 1 in 2,073,600 pixels, I think ill get over it.
adrynalyne said:
You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
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That's why she has to say that she was pushed into the Note 2 by the sales Rep (which is what sounds like happened). The Note 2 is $100 more, which looks really bad on the reps part. My VZW friends tell me that if she talks to a supervisor it will be fixed. Especially if she files a complaint. I mean you buy this new product that's top of the line and you find a defect in it and they won't replace it. By pushing the higher price device taking advantage of a persons desperation.
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str8upx said:
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
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I think that might be more regional than anything else. Where I'm at, it's the complete opposite. It's the Verizon guys that give you attitude while the Sprint guys are polite and understanding.