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I wanted to see if this is a common issue. My Touch Pro has done this a few times so I know it has to be some sort of glitch and not just a one time fluke. I wake up to find my phone with the ring lit up solid (indicating full charge), but the phone will not turn on so I have to reset it. This is a problem because I use it as my alarm clock and it is just freezing at random. It does not freeze at all throughout the day.
Any help or enlightenment on this problem is greatly appreciated!
Are you using something like G-Alarm or the standard alarm on the phone? Also are you using S2U2? If so could be a setting in there.
my phone does this occasionally too without any alarms or anything set...
I have s2u2 installed, but not in use. I use Klaxon for the alarm which also sets the standard alarm for the phone. I use it every night, but it only freezes on occassion.
afed2005 said:
I have s2u2 installed, but not in use. I use Klaxon for the alarm which also sets the standard alarm for the phone. I use it every night, but it only freezes on occassion.
Click to expand...
Click to collapse
Not too familar with that one, I use G-alarm which is pretty nice and it works with the standard alarm too and is pretty friendly with the HTC Touch Pro and Diamond IMO. I have never had my TP freeze using this alarm.
Mine does that if there is a bluetooth capable pc on in the same room at night. Strange thing. I just disable bluetooth on my pc and my phone stopped freezing.
Thanks, I'll try switching alarms and see if that helps. I doubt it will do much since I use Klaxon every night and it does not freeze that often.
Hmmm...the bluetooth thing is definitely weird. I rarely have bluetooth turned on on my phone, and I always shut down my computer at night. Did your phone do this even when bt was not on?
Mine does it also and I don't even use the alarm. (Verizon TP)
me too
i have had this happen and so has my girlfriend both sprint touch pro.
she uses the stock alarm i dont use the alarm at all
its only when charging overnight and only about once every 2 months
also we both dont have blue tooth active
i always assumed it was a random wm error
same issue with 6800
I had the same issue with my 6800 (I get the 6850 next week). It turns out that it was some conflict with my podcast software. When it was plugged in and trying to do an auto download it would freeze. I changed settings on how often it checked the net and bingo, the problem stopped.
I think some people have resolved this issue, by going into Today settings and under the Items tab unchecking the Today timeout.
Thanks, I have changed the setting. I will give it a little while and see if the problem persists. Thanks again for your help.
Ive heard of this happening on my ROM as well. It happaned to me once.... And it was on a stock ROM when it did. Dont know if there is a fix.
well so far so good....changed the today timeout under today screen settings, and the phone has not had the issue yet. I will update again after a little more time passes.
I also have this problem on the Verizon TP. I use G-alarm. The problem first happened after I set Sprite for automatic backup at 3 AM, so I thought it was related to that. I stopped automatic backup and went two weeks without a night time freeze, but this morning it happened again. I have just unchecked the Today timeout as suggested here, hopefully that helps. Does anybody have any more to report on the effectiveness of this fix?
No luck with the Today timeout check box. I unchecked on May 8, I once again had the TouchPro freeze while on charge overnight last night. Worked fine for 6 days then the problem recurred. Any other ideas?
this happened to me as i woke up this morning. i am using a far from stock setup with the rom thats listed in my sig & a bunch of other things. i would have a real hard time narrowing this down with all the extras i have going. but i would def like to figure it out. so i'm bumping this to keep people posted.
thanks guys
TP freeze
I am having the same freezing issue. It mostly happens over night while charging but it has happened during the day as well. hopefully someone finds the issue.
having the same problem here. Sprint on MightyRom 4.1x.
I only charge the phone from the AC brick. About once every couple weeks I come downstairs to a locked up phone.
I have an HTC Rezound running Android 4.0.1, and I notice that it very rarely enters sleep mode, even after the screen has been off for a very long period of time.
Is there any way I can determine which apps are keeping the phone from entering sleep mode? ..or which app is waking it up constantly, whichever the case may actually be?
I have tried doing a logcat and just let it run for a while after turning the screen off, but I'm not quite sure what to look for in the results..
any help?
BUMP
Nobody knows?
look for the app Betterbatterystats, there are also tutorials on how to set it up here on XDA, i can't really tell you how to use it bec. Im not familiar with the app, i have it but rarely use it.
Recently I disabled the best wi-fi performance option (I enabled it on accident while messing around with settings on launch day) which obviously increased my battery life dramatically by actually allowing my phone to go into deep sleep. But now I hit a new issue.
Before I go on, I want to state that I DID apply the SmartSync fix and that my data IS working while my phone is in deep sleep.
New emails I receive with Gmail app do not get pushed to my phone as they should. They are anywhere from 5-15 minutes late if they even show up at all. If I happen to turn my screen on, automatically I get the notification of new emails.
Is anyone else having this issue with Gmail or any other app? I find it strange that while I have data (wi-fi/3g) enabled and working with the screen off, emails still come in delayed.
Any help would be appreciated. I have searched around and most of the answers I came up with (regarding HTC devices like the One X) had to do with SmartSync messing up the connection or someone not having the notifications enabled. I'm at a loss 0.0
EDIT: I tested this with Google Talk had my main account up in Gmail and in another browser windows my other Gmail account. Added both of them, talked to my self, if my device screen was off, I would either get it 1-2 minutes late or not at all. Once I turned my screen back on, the notifications poured in. I also tried the same scenario with my main Gmail account logged off (in case it was canceling out the messages to my phone, which it wasn't) and I had the same outcome. I edited the title to reflect that this isn't a Gmail only issue.
EDIT 2: Did more tests, I tried turning Wi-Fi off completely and running the same tests as above to my surprise everything worked as expected. I initially thought it might be because of my 5Ghz Wi-Fi band, so I tried it all again on my 2.4Ghz channel -- had the same problems as before. Somehow the issue pertains to your screen being off and Wi-Fi being on.
EDIT 3: I just tried streaming Pandora and shutting the screen off (maybe WiFi WAS somehow shutting off) Pandora kept playing no problem. I messaged myself on Talk, got the notification right away. This is very bizarre 0.0 But it might confirm this only happens when the phone is in deep sleep mode... Still doesn't answer why it doesn't happen on 3G or why notifications sometimes still come through.
EDIT 4: Still no fix but I have discovered that for some reason if the screen is off ANY data doesn't go through. Let me explain better:
If I have some thing like Pandora running then it will continue to run once I shut my screen off. But if WiFi isn't being used and I turn my screen off and then lets say I try to connect to it with Cerberus or ping it from my PC or something it will not even though the router reports it as connected.
Very strange behavior.
This is interesting...maybe the wifi performance toggle is associated to the smartsync, and all?.....I will say that with it unchecked I am getting some really really good battery life here compared to previous phones....but I also notice at times when emails are not pushed till I wake the screen during the day....Also the fact my wifi doesn't automatically reconnect to my house when I get back from work till I wake the screen...little things like that...
Havent messed with the best performance setting but will try it today now...
Racer Of All said:
Recently I disabled the best wi-fi performance option (I enabled it on accident while messing around with settings on launch day) which obviously increased my battery life dramatically by actually allowing my phone to go into deep sleep. But now I hit a new issue.
Before I go on, I want to state that I DID apply the SmartSync fix and that my data IS working while my phone is in deep sleep.
New emails I receive with Gmail app do not get pushed to my phone as they should. They are anywhere from 5-15 minutes late if they even show up at all. If I happen to turn my screen on, automatically I get the notification of new emails.
Is anyone else having this issue with Gmail or any other app? I find it strange that while I have data (wi-fi/3g) enabled and working with the screen off, emails still come in delayed.
Any help would be appreciated. I have searched around and most of the answers I came up with (regarding HTC devices like the One X) had to do with SmartSync messing up the connection or someone not having the notifications enabled. I'm at a loss 0.0
EDIT: I tested this with Google Talk had my main account up in Gmail and in another browser windows my other Gmail account. Added both of them, talked to my self, if my device screen was off, I would either get it 1-2 minutes late or not at all. Once I turned my screen back on, the notifications poured in. I also tried the same scenario with my main Gmail account logged off (in case it was canceling out the messages to my phone, which it wasn't) and I had the same outcome. I edited the title to reflect that this isn't a Gmail only issue.
EDIT 2: Did more tests, I tried turning Wi-Fi off completely and running the same tests as above to my surprise everything worked as expected. I initially thought it might be because of my 5Ghz Wi-Fi band, so I tried it all again on my 2.4Ghz channel -- had the same problems as before. Somehow the issue pertains to your screen being off and Wi-Fi being on.
Click to expand...
Click to collapse
Try installing this https://play.google.com/store/apps/details?id=com.logicvoid.powersaversettings&hl=en and unchecking "put data connection to sleep." It may not solve the issue but its worth a shot.
Okay, I just tried streaming Pandora and shutting the screen off (maybe WiFi WAS somehow shutting off) Pandora kept playing no problem. I messaged myself on Talk, got the notification right away. This is very bizarre 0.0 But it might confirm this only happens when the phone is in deep sleep mode... Still doesn't answer why it doesn't happen on 3G or why notifications sometimes still come through.
njfoses said:
Try installing this https://play.google.com/store/apps/details?id=com.logicvoid.powersaversettings&hl=en and unchecking "put data connection to sleep." It may not solve the issue but its worth a shot.
Click to expand...
Click to collapse
Have it, and it is unchecked. That's the weird thing, wi fi doesn't actually turn all the way off because SOMETIMES I do get the push notifications (late, however).
sgt. slaughter said:
This is interesting...maybe the wifi performance toggle is associated to the smartsync, and all?.....I will say that with it unchecked I am getting some really really good battery life here compared to previous phones....but I also notice at times when emails are not pushed till I wake the screen during the day....Also the fact my wifi doesn't automatically reconnect to my house when I get back from work till I wake the screen...little things like that...
Havent messed with the best performance setting but will try it today now...
Click to expand...
Click to collapse
Let me know if that works, if so at least I know I'm not the only one xD
Racer Of All said:
I DID apply the SmartSync fix
Click to expand...
Click to collapse
what is the smart sync fix?
When I installed this app, my cpu reduction and frame rate reduction was enabled. Does that mean this is standard with this phone. Does using this app to disable those setting improve the performance?
Issue continued overnight, tried various other things and nothing seems to fix it. I want to get my notifications but I don't want to destroy my battery life xD is anyone else having this issue?
djscissorhands said:
what is the smart sync fix?
Click to expand...
Click to collapse
This one:
http://forum.xda-developers.com/showthread.php?t=1697375&highlight=smartsync
I have the same problem on my 2nd evo as well after returning the 1st. Going to try a rom with the fix tomorrow. I'll report back with what I find. Hopefully I won't have to return again....
Sent from my EVO using xda premium
AardvarkAttack said:
I have the same problem on my 2nd evo as well after returning the 1st. Going to try a rom with the fix tomorrow. I'll report back with what I find. Hopefully I won't have to return again....
Sent from my EVO using xda premium
Click to expand...
Click to collapse
It's definitely not a hardware problem because if that was the case the phone wouldn't work with wi fi almost at all. My wi-fi connection is rock solid even when the screen is off, just for some reason it won't notify I have the messages until the screen gets turned on.
I did some tests on my gf's stock phone and she's having the same issues, I told her to do some tests on her parents wi-fi when she goes there. I wonder if sgt slaughter has any news.
Btw if you definitely need them on time and need to be on wi fi but don't care about battery life that much just enable best wi fi performance.
djscissorhands said:
what is the smart sync fix?
Click to expand...
Click to collapse
Actually more like a Smart Sync break ... The built in settings/app put your data connections to sleep when your phone goes to deep sleep; this is done to save battery when phone not in use for extended period.
Some folks hate losing the data connections so a flashable "fix" is available for the "problem" ... Look around; you'll find it
Sent from my EVO using XDA
its a sense problem, there's a thread in the one x forums on how to fix it. I'll post when I get home if I can find it. it shuts down to a 'power save' mode after a while plus after midnight or 11 or something.
Just wanted to update that I installed a custom rom that contains the WiFi fix mentioned and although my WiFi doesn't seem to drop how it did before (at least after one day) my notifications are anywhere between 4-10 minutes late on average through WiFi. This seems to be across the board for Exchange email, Gmail & Google Voice.
AardvarkAttack said:
Just wanted to update that I installed a custom rom that contains the WiFi fix mentioned and although my WiFi doesn't seem to drop how it did before (at least after one day) my notifications are anywhere between 4-10 minutes late on average through WiFi. This seems to be across the board for Exchange email, Gmail & Google Voice.
Click to expand...
Click to collapse
Yes my setup also had the wi-fi fix, I can even see my phone connected to the router when the screen is off, the connection is strong.
I had a suspicion it was probably the basic transfer rate of the browser and for some reason I could not adjust this on my fancy 100 dollar router with dd-wrt flashed onto it so I set up a repeater with my older router on stock settings. It seems like the notifications are coming through better now (albeit not instantly) but at least I don't have to turn my screen on every time. It might be a placebo effect or just luck (because at times it does work even with my other router).
EDIT: Ignore the italicized sentence. It was just a stroke of luck, the problem came back.
I'm out of ideas at this point xD
I am having a similar issue as well.
I am rooted and running Fresh Evo LTE 5.1.1 which has the "Disabled SmartSync deep sleep mode" already installed. I also leave my WiFi off (for the same reason as the OP outlines - messages are just plain not arriving or if they do it's after I turn the screen on).
I use gtalk as my primary form of communication on my phone and what seems to be happening is messages from my two closest friends are never arriving. It's hit or miss but seems to be ~45mins after my screen turns off that they send a message and I never get it. One is on Sprint on my family plan and the other is on Verizon. The weird thing is that if I look in my gmail > conversations the messages aren't there either.
I haven't been able to verify any SMS messages that I haven't received but I have noticed that my email notifications seemed a bit wonky but this issue may be fixed with changing my "push" hours (which is retarded to have factory set to only push email between 8am - 8pm).
Question for the smart kids in the class: When does the phone reach "deep sleep"? Is it around ~45mins after the screen turns off?
batgrrlx said:
I am having a similar issue as well.
I am rooted and running Fresh Evo LTE 5.1.1 which has the "Disabled SmartSync deep sleep mode" already installed. I also leave my WiFi off (for the same reason as the OP outlines - messages are just plain not arriving or if they do it's after I turn the screen on).
I use gtalk as my primary form of communication on my phone and what seems to be happening is messages from my two closest friends are never arriving. It's hit or miss but seems to be ~45mins after my screen turns off that they send a message and I never get it. One is on Sprint on my family plan and the other is on Verizon. The weird thing is that if I look in my gmail > conversations the messages aren't there either.
I haven't been able to verify any SMS messages that I haven't received but I have noticed that my email notifications seemed a bit wonky but this issue may be fixed with changing my "push" hours (which is retarded to have factory set to only push email between 8am - 8pm).
Question for the smart kids in the class: When does the phone reach "deep sleep"? Is it around ~45mins after the screen turns off?
Click to expand...
Click to collapse
I also have the dual core mod which I BELIEVE sets my deep sleep right away which is probably why I have the problem more often than you do. One question just so we can start gathering facts large scale, if you're on 3G do you have the problem still? What if you turn 'best wi-fi performance'?
Racer Of All said:
I also have the dual core mod which I BELIEVE sets my deep sleep right away which is probably why I have the problem more often than you do. One question just so we can start gathering facts large scale, if you're on 3G do you have the problem still? What if you turn 'best wi-fi performance'?
Click to expand...
Click to collapse
Correct - I have this problem on 3G. I run on only 3G because the problem is more prevalent on WiFi, but still very common on only 3G.
Currently I have "best wifi performance" turned off. Do you want me to test with it on or off?
batgrrlx said:
Correct - I have this problem on 3G. I run on only 3G because the problem is more prevalent on WiFi, but still very common on only 3G.
Currently I have "best wifi performance" turned off. Do you want me to test with it on or off?
Click to expand...
Click to collapse
On. When I turn it on it pretty much eliminates the issue, it acts just like 3G. But for me 3G is almost perfect (a couple seconds of delay but I can deal with that). Remember though that if you leave it ticked on it will destroy your battery life.
WiFi is on, best WiFi performance is on as well.. I'll run it this way a couple of days and see if I can replicate the problem.
I just wanted to say that I've been having similar issues. I have tried turning on best wifi performance, but I don't think that is helping. For one thing, when I have that turned on, when I wake the phone, the wifi is often times not connected, and it shows 3G. Then it will connect to wifi shortly after I wake the phone. On top of that, I'm still not getting notifications on time. I was notified of an email when I woke the phone that actually came in 10 minutes earlier. Hopefully HTC/Sprint is aware and working on a fix.
Still no fix but I have discovered that for some reason if the screen is off ANY data doesn't go through. Let me explain better:
If I have some thing like Pandora running then it will continue to run once I shut my screen off. But if WiFi isn't being used and I turn my screen off and then lets say I try to connect to it with Cerberus or ping it from my PC or something it will not even though the router reports it as connected.
Very strange behavior.
I dont know if it's just something i am doing or this is a problem no one noticed. Using .28 and i noticed the Asus customiuzed settings arent holding as soon as you exit that dialog and come back. Example: ASUS Customized Settings, go to the bottom and select disconnect network during sleep, it will allow it to be checked, but as soon as you go back to it (i noticed this because the unit wasnt sleeping good) it's not checked anymore. Same with WIFI on during sleep, intermidently this changes to NEVER, then i reset it back to only when plugged in..
Someone else try this and let me know if this is something on mine or everyone has this
Thanks!
Mine does the exact same thing. It started after the. 28 update. I use Juice Defender instead now and it does a nice job of keeping everything off when it's in sleep.
ReaderLee said:
Mine does the exact same thing. It started after the. 28 update. I use Juice Defender instead now and it does a nice job of keeping everything off when it's in sleep.
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Click to collapse
I dont understand why no one else noticed this battery hogging bug!
PS. What version of JD are you using, i tried it but i started to have problems where it didnt detect the wifi signal after starting up.
I'm using the paid JD and I have the same problem with it sometimes failing to reconnect. I can usually fix it by opening the app and tapping the force wifi reconnect button and then rebooting. Annoying but better than my battery draining when I'm not using it.
Someone started a thread a while back on this, but I wanted to start my own hoping that this issue may get a little more attention, and keep a detailed thread for future use. I love this phone, but this is the one significant issue that I have.
I spend most of my day and evening on wifi since I have it available at work and home. I've noticed since day one that I wasn't getting my notifications on time specifically in Gtalk, and still exists to this day after the latest 2.13 OTA update. When I hear my phone get a notification, I will check it, and the notification has a timestamp in the notification drop down, so I know I got it just then, but then in gtalk the timestamp on my message is several minutes earlier. I have seen it as much as 45 minutes late. It is very noticeable whenever I turn on the screen that instantly I get a notification. The issue exists with all push notifications. Gmail notifications will arrive late as well as exchange notifications. I've seen reports about it happening with WhatsApp messenger. It has been theorized on other forums that the wifi radio goes too deep into sleep for the notification to wake the phone up.
My wifi policy is set to stay on always. I've tried factory resetting. I know that the wifi stays connected while it is sleeping and is not disconnecting. I've tried multiple wireless networks. I've tried 2.4ghz vs 5ghz. It has nothing to do with smart sync disabling data as this is happening during the day and not between the hours of 12am and 7am.
I have done a lot of searching on Google about this issue, and I've determined that it is an issue with the entire line of HTC One series phones. People have reported this issue on the One X (International and ATT), the One S, Incredible 4g, and of course many other reports on the Evo LTE.
I have compiled many of these reports in a thread I opened on HTCs support forum site here: http://community.htc.com/na/htc-forums/android/f/222/p/15183/62995.aspx#62995
Please feel free to test this yourself. Connect to wifi, turn your screen off, send yourself a gtalk message from a separate account. If it comes in on time, wait about a minute and try again. If it doesn't come in, wait as long as you can stand or just turn the screen on, and see your notification come in. I tested this on a friend's Evo LTE who insisted he wasn't having the issue, and I was able to duplicate this. It seems that most people must not use wifi as much as I do, and maybe just haven't noticed.
Current solutions / workarounds:
Turn on Best Wifi Performance in the advanced wifi settings - kills battery
The best solution that someone found on another forum was to use an app called REGPON Wifi KeepAlive. It is an app that puts a partial wakelock on the phone in order to keep it from going into deep sleep. Check both boxes included in the app. The first starts the process, and the second will turn it off when wifi is disconnected. This doesn't have a huge effect on battery as I thought it would since it is putting a wakelock on the phone. I actually get very good battery life still, and can last through the day with heavy usage. It's nowhere near the significant drain that you get with the Best Wifi Performance option.
What if you set wifi to sleep when the screen goes off?
Sent from my EVO using xda premium
Quis89 said:
What if you set wifi to sleep when the screen goes off?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
That could be considered a workaround, and I have tried it, but wifi doesn't go to sleep until after several minutes after you turn the screen off when you use that setting. Then of course mobile data kicks in and notifications come in on time.