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Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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Click to collapse
I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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Click to collapse
Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
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so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
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Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
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I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
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Click to collapse
Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium
So last night my phone was stolen
Reason this is goodbye is because the TMO store I went to unfortunately didnt have any Amazes left, I actually did like the Amaze, it was a fun trip seeing the development and drama the Amaze forums brought. Anyways I got stuck with a SGS2, cant say Im too bummed because its a nice phone n all but Im no Samsung guy..oh well
Anyways nice to meet some of you, those that helped but considering Im primarily a lurker most probably dont know me
I'll be lurking in the Amaze sections once in awhile, as I might get another Amaze down the road.
RXDriv3r said:
So last night my phone was stolen
Reason this is goodbye is because the TMO store I went to unfortunately didnt have any Amazes left, I actually did like the Amaze, it was a fun trip seeing the development and drama the Amaze forums brought. Anyways I got stuck with a SGS2, cant say Im too bummed because its a nice phone n all but Im no Samsung guy..oh well
Anyways nice to meet some of you, those that helped but considering Im primarily a lurker most probably dont know me
I'll be lurking in the Amaze sections once in awhile, as I might get another Amaze down the road.
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should be covered under PHP (Premium Handset Protection) if you have that feature added to your plan and you only have to pay $5 bucks to replace stolen/lost device.
I have the insurance you pay 4.99 a month for, through Asurion. I already went through all that this morning, though the deductible for stolen/lost replacement is 125$ not 5$
Bummer man, sucks to have something like that stolen
Sent from my HTC_Amaze_4G using Xparent Green Tapatalk 2
Any thoughts of using a locating app? Like Plan B by lookout? My niece had her apple phone stolen and had a locating app on it. Some low life in the hotel we stayed at had "picked it up with plans on returning it".
I agree with eggy - bummer on the stolen phone.
b33j7030 said:
should be covered under PHP (Premium Handset Protection) if you have that feature added to your plan and you only have to pay $5 bucks to replace stolen/lost device.
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Click to collapse
Lol, 5 dollars is only the monthly fee. It's $130 for insurance replacement.
vinniej said:
Any thoughts of using a locating app? Like Plan B by lookout? My niece had her apple phone stolen and had a locating app on it. Some low life in the hotel we stayed at had "picked it up with plans on returning it".
I agree with eggy - bummer on the stolen phone.
Click to expand...
Click to collapse
Plan b is definately worth a try but if the phone is turned off, or the person is smart enough to do a factory reset, then its useless.
Sorry to hear bout your phone man
sent from my NRGized Amaze,
powered by faux kernel v.11
Trade sgs2 for amaze and some cash
Too bad you didn't have lookout on your phone. Thought it came tom phones?
Anyways lookout and other like minded aps can trace your phone reset and wipe info....all remotely.
Sorry about your phone ...sucks.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
wait i'm a lil confused... Tmo just recently added a PHP feature on my account ($7.99) when i had my device replaced due to a hardware damaged... So Asurion is the insurer?? Obviously I'm a lil noobish when it comes to this insurance crap but i don't mean to veer off on the subject - is it worth it paying for PHP? If someone could explain how this insurance thing work - i sure greatly appreciate it.
asurion is a third party company, so if you pay your monthly fee for it, and something were to happen, then you would deal with asurion, not t-mo, and you pay them 130 and they send you a phone. the monthly fee goes to t-mo, all they do is collect your money.
andy55 said:
asurion is a third party company, so if you pay your monthly fee for it, and something were to happen, then you would deal with asurion, not t-mo, and you pay them 130 and they send you a phone. the monthly fee goes to t-mo, all they do is collect your money.
Click to expand...
Click to collapse
oh ok - but how come some of you guys only pay 5 bucks for it? lol.. mines 8... weird.
---------- Post added at 02:15 PM ---------- Previous post was at 02:10 PM ----------
andy55 said:
asurion is a third party company, so if you pay your monthly fee for it, and something were to happen, then you would deal with asurion, not t-mo, and you pay them 130 and they send you a phone. the monthly fee goes to t-mo, all they do is collect your money.
Click to expand...
Click to collapse
well here's what i forgot to mention... reason why i paid $20 bucks for my replacement is because it was still under warranty since i just got the device almost a month ago.. now the rep says that i could've only been charged $5 if i had the PHP which i did not have at that time of transaction. Sounds like Asurion is an extended warranty insurance.
well, they warranty everything. You could put a bullet through your phone and they'll send you a new one. They'll only cover your phone for a max. 2 replacements a year, that's it. But yes, it is like an extended warranty, you could have a 3 yr old phone and still be covered, but what you get in return may not be what you had, or want.
Block his imei hopefully he is not a techy ha
Sent from my HTC_Amaze_4G using xda premium
As soon as I noticed the bag with the phone was gone I called from a friend's phone and the phone was already off, I only had that lookout app as a trial and when I rooted n debloated took it off anyway. It really is a bummer because I liked the Amaze but to be honest the screen was already cracked due to a stupid accident, and I needed to get it replaced so I probably would've still ended with a SGS2 since T Mo is out of stock on the Amaze(atleast here in PR from what the rep told me).
But I will be honest with you guys, as much as I love my Amaze and have a dislike for Samsung, I cant really complain because their dev section is full, I'm already running CM9 which is what I really wanted on the Amaze since my personal preference is AOSP Android especially ICS. I fell in love ever since I got a beta AOSP ICS Rom on my old HD2. Im a flash whore when it comes to AOSP roms and **** they already got an alpha release for CM10 which Im thinking of flashing but not yet.
I miss my Amaze mostly for the fact that I LOVED the damn camera, sure the SGS2 also has a 8mp camera but I dunno the Amaze pictures were just that..Amazing lol.
Oh yea Invisiblefire101: I think that T Mo does that as soon as the phone is reported stolen.
@b33j7030 Im not sure man last time I was on the T Mo website I saw some ad on the side about a PHP insurance but I thought that was the same thing, maybe try calling a T Mo rep and asking what the difference is? I know a few around here are T Mo reps so they'll probably chime in with the info.
b33j7030 said:
oh ok - but how come some of you guys only pay 5 bucks for it? lol.. mines 8... weird.
.
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Click to collapse
I believe it was 4.99 before, then because they added a feature it went up to 7.99. Excuse to charge more basically
sent from my NRGized Amaze,
powered by faux kernel v.11
aj_2423 said:
I believe it was 4.99 before, then because they added a feature it went up to 7.99. Excuse to charge more basically
sent from my NRGized Amaze,
powered by faux kernel v.11
Click to expand...
Click to collapse
Reading that made me want to look at my latest bill and look at this:
Insurance Protection by CAPIC
$9.99
Lol...now Im just confused.
RXDriv3r said:
Reading that made me want to look at my latest bill and look at this:
Insurance Protection by CAPIC
$9.99
Lol...now Im just confused.
Click to expand...
Click to collapse
Lol wth! I'll get online in a bit and look at my bill
sent from my NRGized Amaze,
powered by faux kernel v.12
b33j7030 said:
oh ok - but how come some of you guys only pay 5 bucks for it? lol.. mines 8... weird.
---------- Post added at 02:15 PM ---------- Previous post was at 02:10 PM ----------
well here's what i forgot to mention... reason why i paid $20 bucks for my replacement is because it was still under warranty since i just got the device almost a month ago.. now the rep says that i could've only been charged $5 if i had the PHP which i did not have at that time of transaction. Sounds like Asurion is an extended warranty insurance.
Click to expand...
Click to collapse
The 5$ plan does not cover the bulk of the shipping and if u want overnight it will cost you quite a bit. With the 7.99$ plan you get 5$ overnight shipping.
Debel said:
Trade sgs2 for amaze and some cash
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Click to collapse
Are you making deals outside of marketplace?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice
Sent from my HTC One X, using XDA Premium
http://forum.xda-developers.com/announcement.php?a=81
PeartFan40 said:
Are you making deals outside of marketplace?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice
Sent from my HTC One X, using XDA Premium
http://forum.xda-developers.com/announcement.php?a=81
Click to expand...
Click to collapse
Nope he has a sgs2 I said
Trade sgs2 for amaze plus cash I have an amaze.
I've tinkered with a sgs2
Hahno
So my E3D went south on me. In Developer Options I turned on the touch tracer and could see the phantom touches that were opening apps, dialing contacts, whatever shortcut was under the spot when it fired. Crazy.
So I unrooted, loaded the current RUU, and headed to the Sprint repair location by my house.
They looked at it and confirmed the problem. Dude said, "Well, we have replacement parts so we can replace the screen. Or, if you want, we can swap it for the Evo4g LTE." I didn't think I heard him right, so I paraphrased it back to him. Yup. Incredible. Sprint was really getting on my nerves, but they won my heart back with that move.
Just wanted to share my experience - I hope everyone gets similar treatment when the time comes.
That's lucky! I took mine in last month and they replaced the screen. But, I like my 3D and LTE is not online here yet, so maybe it's better that I kept my 3D anyway.
Must be nice.. I've been through like 7 or 8 3ds and their only offer is another crappy refurb or a downgrade.
Sent from my PG86100
Same thing happened to me! Except it was a list given to me. The last phone was the EVOLTE and my face lit up!
I'm loving the LTE. I miss the Evo 3D only cuz aside from the digitizer issues it was a good phone to me.
The screen and battery on this is a huge improvement. I can upgrade again in July but will probably wait till end of the year or maybe next year.
Whoever had digitizer problems just keep trying. I know it helps if you have insurance.
Sent from my EVO using xda app-developers app
My 3d has been having problems keeping a consistent wifi or 3g connection the past few weeks. Sprint has sent me 6 replacements, all have been broken (one bad screen, one wouldnt turn on, one the digitizer didnt work etc). I got tired of having to take each one into the store just to have them verify that it was broken. I told them I wanted a new phone, not a refurbished crap phone. The guy checked his computer, and said they could offer me a Galaxy S2 (yes, a 2) or an evo 4g (the old one, not the LTE). I told him there is no way they are giving me a phone that's over 2 years old. He talked to his manager, and he said the same thing, that's all they could offer me.
I called Customer care to see what they would offer, even threatened to cancel my account. They told me I would have to contact Asurion and pay the deductible to get another replacement (and it would be a refurb). I can't believe Sprint is turning me to them to handle their business, since they can't do their jobs themselves. AND trying to make me PAY to get a warranty replacement.
I actually bought my EVO 3D with a bad screen for $20 and replaced it with a good quality screen for $30. Funny thing is, the EVO 4G LTE went on sale for the price of free (2year contract) 2 days later here. I snagged one for my wife but decided to hang on to the 3D. I'll honestly say the only improvement i care about on the LTE is the battery. It's nice that it's light, and the screen is slightly bigger but i think I'll wait till they put out the next evo or HTC phone that has a quad core or something much better.
And this was for free?? or through asurion, I've got two 3vo's that are broken right now, Mine has digitizer problems and my lady's has a shattered screen. Will asurion replace the broken screen one for the hundred bucks with the 4g lte?
And is there a chance mine will be replaced with a 4g lte for free?
---------- Post added at 03:28 PM ---------- Previous post was at 03:27 PM ----------
And who has the ICS 2.89 RUU, I can't find it for ****.
Can't_Live_Without_My_Evo said:
And this was for free?? or through asurion, I've got two 3vo's that are broken right now, Mine has digitizer problems and my lady's has a shattered screen. Will asurion replace the broken screen one for the hundred bucks with the 4g lte?
And is there a chance mine will be replaced with a 4g lte for free?
---------- Post added at 03:28 PM ---------- Previous post was at 03:27 PM ----------
And who has the ICS 2.89 RUU, I can't find it for ****.
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Click to collapse
I guarantee you will get a refurb 3d. I just called Asurion today and according to them, they have "tons" of refurbed 3d's.
I took mine into a sprint store for the digitizer and had just dumped a sock rom on it but still had the unlocked bootloader and everything. They replaced the digitizer and even replaced the entire shell. They basically put my board into a new phone. Even joked with me about my boot up screen(android pissing on an apple)
Sent from my Evo 3D CDMA using xda premium
akin175 said:
I actually bought my EVO 3D with a bad screen for $20 and replaced it with a good quality screen for $30. Funny thing is, the EVO 4G LTE went on sale for the price of free (2year contract) 2 days later here. I snagged one for my wife but decided to hang on to the 3D. I'll honestly say the only improvement i care about on the LTE is the battery. It's nice that it's light, and the screen is slightly bigger but i think I'll wait till they put out the next evo or HTC phone that has a quad core or something much better.
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http://www.intomobile.com/2012/12/0...s4-pro-13mp-camera-and-unibody-aluminum-case/
My upgrade is in June so I'll definitely be getting one of these.
It seems like HTC is switching to Q1 and Q3 launches to beat out Samsung.
Oh and OP gratz on getting an EVO LTE!
o0adam0o said:
Whoever had digitizer problems just keep trying. I know it helps if you have insurance.
Sent from my EVO using xda app-developers app
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Click to collapse
I have tep coverage.... They don't seem to care. And the list of phones they were offering was horrible for me. Evo 4g, Evo shift, epic, and conquer... All if which came out before the 3d, have lower resolution, half the ram, single core processors, and.. oh yeah no 3d obviously but I don't really mind losing 3d if its a capable device. I asked about a gs2 and they wouldn't budge on that even. Been a customer for a decade and have 3 lines of service...
The latest refurb has horrid light bleed and the screen actually makes a sound when I press it back into the casing because it doesnt sit properly.
Hmmm. Looks like in off to download another ROM while roaming lol.
Sent from my PG86100
I have a bad digitizer too, so i went in to sprint with the vague hope of getting the LTE also. No luck, theyre sending me a replacement. But if i dont like it for any reason im just gonna keep mine...
Sent from 3D A.W.E.S.O.M-O
Threads give me hope that when my EVO's digitizer finally gives in (it's getting really close to not working at all) I may be able to not roll the dice on a refurb EVO3d. I just don't want to go into refub hell, the unknown.... been there for a Moment lololololol. Although, couldn't they at least offer the Photon in lieu of a 3d? Damn.
jdawglx01 said:
Threads give me hope that when my EVO's digitizer finally gives in (it's getting really close to not working at all) I may be able to not roll the dice on a refurb EVO3d. I just don't want to go into refub hell, the unknown.... been there for a Moment lololololol. Although, couldn't they at least offer the Photon in lieu of a 3d? Damn.
Click to expand...
Click to collapse
You would think they could.... But no. And seriously..... I haven't gotten what I would call a good quality refurb yet.
Every single one the screen has been loose, jacked up power buttons, cases literally bulging apart... And all they wanna do is send another pos or downgrade me. I used to brag about how great they were and in all honesty I've been telling people to stay away since they started treating me like this.... Their customer service used to be what kept me in lieu of their ****ty coverage and slow network speeds.
Sent from my PG86100
By the way of additional information - when I scheduled my appointment online with the Sprint repair center, I included information that my phone was critical for my job (which is true) so, possibly, that played into their decision to upgrade my phone.
Hope this information is useful to someone.
I'll give that a shot... My digitizer started acting up today ironically..... Phantom touches and I have to power cycle it occasionally just to get a response.
Sent from my PG86100
Sprint doesn't really care about the rooted phone... When I was a tech for them, I still did the repair and or replacement. I just wanted the customer to be honest with me. Either case its their job they have to repair it. TEP is not effected by root.
Sent from my KFTT using xda app-developers app
kiewee3 said:
http://www.intomobile.com/2012/12/0...s4-pro-13mp-camera-and-unibody-aluminum-case/
My upgrade is in June so I'll definitely be getting one of these.
It seems like HTC is switching to Q1 and Q3 launches to beat out Samsung.
Oh and OP gratz on getting an EVO LTE!
Click to expand...
Click to collapse
Now that's what I'm talking about Q1 is right around the corner and for sure be worth waiting for.
Well my digitizer has become much worse over the last couple days so I had to do something :-/
So I called customer service and was told that they'd replace my EVO3d... But it'll be 5-7 days on back order. The rep said she had to offer an EVO but acknowledged that it is not an even trade. They wouldn't give me other options. I have insurance but so I figured this is the cheapest way out for now. They waived the $35 fee, or so they said. Last time I did this with a Moment, they said the same thing about being back ordered and a box arrived early with a shiny Transform... So we'll see. My contract is up in 6 months, almost made it!
jdawglx01 said:
Well my digitizer has become much worse over the last couple days so I had to do something :-/
So I called customer service and was told that they'd replace my EVO3d... But it'll be 5-7 days on back order. The rep said she had to offer an EVO but acknowledged that it is not an even trade. They wouldn't give me other options. I have insurance but so I figured this is the cheapest way out for now. They waived the $35 fee, or so they said. Last time I did this with a Moment, they said the same thing about being back ordered and a box arrived early with a shiny Transform... So we'll see. My contract is up in 6 months, almost made it!
Click to expand...
Click to collapse
Let me know what they do for you.... I'm really curious because I'm about to make that same call (again)
Sent from my PG86100
One thing to rememebr if you need insurance get it within 14 days of your purchase date ,apparently people who got the phone before it has been exclusive to all stores which should be may 1st I was told by two reputable sources have no insurance option on" PREPAID plan ONLY"
It's because it hasn't made It into tmobiles system as a option for prepaid plans yet ...even tho every other phone is ,it will pop up the day it's released in all stores .....so make sure you go back and get it if you were wanting it and told u can't ,if you was one of the many who got it before launch..
Sent from my HTC One using xda app-developers app
lojak29 said:
One thing to rememebr if you need insurance get it within 14 days of your purchase date ,apparently people who got the phone before it has been exclusive to all stores which should be may 1st I was told by two reputable sources have no insurance option on" PREPAID plan ONLY"
It's because it hasn't made It into tmobiles system as a option for prepaid plans yet ...even tho every other phone is ,it will pop up the day it's released in all stores .....so make sure you go back and get it if you were wanting it and told u can't ,if you was one of the many who got it before launch..
Sent from my HTC One using xda app-developers app
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you can get the Full PHP which is the insurance and lifetime warranty right now in any T-Mo store as well as with Customer Care. the T-Mo rep has to call in to Customer Care for your and ask that they put on the $11.99 bundle. I have had to do it since the 24th when the phone was put out in the T-Mo store i would in, but yes. You have 14 days to get PHP if you want it. You just have to make sure you don't do anything to the phone in that 14 days you have it.
Prod1702 said:
you can get the Full PHP which is the insurance and lifetime warranty right now in any T-Mo store as well as with Customer Care. the T-Mo rep has to call in to Customer Care for your and ask that they put on the $11.99 bundle. I have had to do it since the 24th when the phone was put out in the T-Mo store i would in, but yes. You have 14 days to get PHP if you want it. You just have to make sure you don't do anything to the phone in that 14 days you have it.
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12 bucks a month?! 8 is a rip off as it is!
EtherealRemnant said:
12 bucks a month?! 8 is a rip off as it is!
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I would agree to a point. some people out there have a high chance they will drop and break the phone. That means you pay $175 for a replacement instead of $580 again. Also remember that part of that 12 is a lifetime warranty. ppl that might want to keep this phone for a long will be able to change the phone out when the battery goes out for whatever reason. also not everyone knows how to flash roms and such so it is for the avg person that knows nothing. Trust i would never pay it but some people get it because of the risk of breaking the phone. Why do ppl get car insurance. Its because you have a chance to F up their car and want it fixed. Its the same idea. it all depends on the person. I have seen people come into my T-Mo Store 2 times within the 1st year because their kid throw their phone or their kid dropped it in water. That would mean they now paid 350 for 2 new phones instead of 1160 on top of the phone they already paid for. Its got its good points and bad points.
Prod1702 said:
I would agree to a point. some people out there have a high chance they will drop and break the phone. That means you pay $175 for a replacement instead of $580 again. Also remember that part of that 12 is a lifetime warranty. ppl that might want to keep this phone for a long will be able to change the phone out when the battery goes out for whatever reason. also not everyone knows how to flash roms and such so it is for the avg person that knows nothing. Trust i would never pay it but some people get it because of the risk of breaking the phone. Why do ppl get car insurance. Its because you have a chance to F up their car and want it fixed. Its the same idea. it all depends on the person. I have seen people come into my T-Mo Store 2 times within the 1st year because their kid throw their phone or their kid dropped it in water. That would mean they now paid 350 for 2 new phones instead of 1160 on top of the phone they already paid for. Its got its good points and bad points.
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People get car insurance because its illegal not to carry it lol but I get your point. I guess I'm just careful with my phones... I broke the Hero (the LCD cracked internally, the external glass was fine... really weird) and I broke a Sony Ericsson T300 by throwing it on the ground in a fit of rage... Then again, I always put my phones in a case right off the bat (except for my Blackberries - never had to worry about those).
Then again, this is HTC... And I've had issues with EVERY HTC device I've ever had so maybe its worth it.
My guy said it wouldn't give the option In system when I paid outright price .. he said it could have been because it's not yet out fficially in all stores , what he did was scan a s3 for me and separately added the Insurance on my prepaid 70$ account and then told me once I activate the htc one it would just show that as my Device on my line and that the insurance would Carry over to the new phone .
It was a tricky way to do it but works , I only made the topic to help safeguard the option if others were noticing this issue on an outright purchase for this phone in particular
befote
Sent from my HTC One using xda app-developers app
lojak29 said:
My guy said it wouldn't give the option In system when I paid outright price .. he said it could have been because it's not yet out fficially in all stores , what he did was scan a s3 for me and separately added the Insurance on my prepaid 70$ account and then told me once I activate the htc one it would just show that as my Device on my line and that the insurance would Carry over to the new phone .
It was a tricky way to do it but works , I only made the topic to help safeguard the option if others were noticing this issue on an outright purchase for this phone in particular
befote
Sent from my HTC One using xda app-developers app
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Yea there is two ways we can ring a phone out in our system at the store. The fast way which is a system called POS and the slower way which is called CHIU. if you go through POS, they haven't made it yet so we can add the $11.99 one, but if you go though CHIU it does it for you. This was a problem when the Iphone was put out as well. In the end if you have the $7.99, it will auto change to the $11.99 when the system sees you are using a phone that needs the $11.99 one.
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EtherealRemnant said:
People get car insurance because its illegal not to carry it lol but I get your point. I guess I'm just careful with my phones... I broke the Hero (the LCD cracked internally, the external glass was fine... really weird) and I broke a Sony Ericsson T300 by throwing it on the ground in a fit of rage... Then again, I always put my phones in a case right off the bat (except for my Blackberries - never had to worry about those).
Then again, this is HTC... And I've had issues with EVERY HTC device I've ever had so maybe its worth it.
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Not every state makes you have car insurance. Some states its your choice. Not i think that is more down south then up north, but i am not sure. A little fact or being off topic.
Prod1702 said:
Yea there is two ways we can ring a phone out in our system at the store. The fast way which is a system called POS and the slower way which is called CHIU. if you go through POS, they haven't made it yet so we can add the $11.99 one, but if you go though CHIU it does it for you. This was a problem when the Iphone was put out as well. In the end if you have the $7.99, it will auto change to the $11.99 when the system sees you are using a phone that needs the $11.99 one.
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Not every state makes you have car insurance. Some states its your choice. Not i think that is more down south then up north, but i am not sure. A little fact or being off topic.
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Wait, what? Which state would that be?
I personally have thought about dropping the insurance from tmobile as when I got my Note 2 they changed my 7.99 plan to 11.99. That is basically 5 more bucks a month, which equates to 60 more a year. I have it on two phones now... So 120 a year. Ridiculous!
Going to shop around before dropping it, but how much higher can things keep going until enough is enough!
Tmobile does away with contracts to save people money, but find ways to raise other parts of your contract still, only if you have a tier E device though.....
Fancy pants Note ||
Wth, the rep and order shows 7.99 insurance and $150 deductible. No way in hell would I keep insurance if it is 12 and 175, that is Sprint level ;p. Definitely will go squaretrade then or keep my old phone on sprint.
Sent from my HTC One using Tapatalk 2
I posted a few weeks ago about my defective camera on my HTC One. I sent it to HTC who just flashed a ROM and sent it right back to me. That didn't fix a thing. I escalated it to Tier 2 and had the name of one person in T2 support. I called her daily once I sent it back in again, insisting that something was wrong with the hardware. We left on Friday morning for a trip to Vegas and I made a deal with HTC...I'd pay to overnight the phone to them in advance of my trip if they promised to overnight it back to me for delivery on Thursday (prior to us leaving).
No promises were made on HTCs part, but I did call them daily to check the status. I was told that a software update would fix everything (.29). I strongly disagreed since I've seen photos from .27 phones that looked much better than the ones coming out of my phone. I emailed them many examples of the poor photos from my phone to support my case.
In the end, sure enough, HTC not only overnighted my phone back for delivery on Thursday, they completely replaced it (it's brand new, no refurb!). In all, I was without a phone for over 3 weeks - annoying for sure, but at least they made it right! The photos from the new one are crystal clear!
TL;DR: HTC replaced my defective phone after I stayed on top of them - was calm, firm and professional. I'm happy!
We hear to many stories of how manufacturers fail, or carriers fail with customer support. Its nice to hear a happy ending.
Thanks for sharing that with us.
Jesus 3 weeks?!
Thanks for sharing that with us.
Thanks for sharing that with us.
ericshmerick said:
I posted a few weeks ago about my defective camera on my HTC One. I sent it to HTC who just flashed a ROM and sent it right back to me. That didn't fix a thing. I escalated it to Tier 2 and had the name of one person in T2 support. I called her daily once I sent it back in again, insisting that something was wrong with the hardware. We left on Friday morning for a trip to Vegas and I made a deal with HTC...I'd pay to overnight the phone to them in advance of my trip if they promised to overnight it back to me for delivery on Thursday (prior to us leaving).
No promises were made on HTCs part, but I did call them daily to check the status. I was told that a software update would fix everything (.29). I strongly disagreed since I've seen photos from .27 phones that looked much better than the ones coming out of my phone. I emailed them many examples of the poor photos from my phone to support my case.
In the end, sure enough, HTC not only overnighted my phone back for delivery on Thursday, they completely replaced it (it's brand new, no refurb!). In all, I was without a phone for over 3 weeks - annoying for sure, but at least they made it right! The photos from the new one are crystal clear!
TL;DR: HTC replaced my defective phone after I stayed on top of them - was calm, firm and professional. I'm happy!
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---------- Post added at 01:53 PM ---------- Previous post was at 01:42 PM ----------
dual SIMcard one from china is a very popular device.
OP,
Can you post those pictures you emailed them?
I like my One, but my camera is letting me down. I want to see if my picture quality is similar to the ones you used to convince HTC your camera was bad.
Thanks
Sent from my HTC One using xda premium
I have to say if the camera is not amazing to you then something is wrong with the phone.
Sent from my HTC One using xda premium
It never fails, happens to my friend a lot with HTC. Lol he usually has to wait for weeks as well. Lucky for you, you didn't have to send it right back because the other or "fixed" phone was damaged.
Sent from my HTC One using Tapatalk 2
Have a business account with T-Mobile. Took my phone in to a store because my mic went out on my HTC One. Explained my situation to the guy, no questions asked. He didn't even bother to test or check my phone. Placed an order for a replacement phone shipped over night. Got it the next day. Life is good.
+1 T-Mobile customer service