Hi all,
Need some help please.
Phone was working perfectly up until yesterday. Last night I installed JKay's Deluxe Framework for the SGS2, SGS3 Icon pack for SGS2 and Siyah Kernel. Was all working fine and battery was about 80% when i went to bed.
Woke up this morning and the phone was off. I thought the phone may have crashed / frozen so took the battery out for a few mins, inserted it and tried to switch it on without any joy. Tried this about 3 / 4 times. So thought that the battery may be dead, so connected the charger to it. I dont even the the battery charging icon showing. its like the phone is totally dead. It just wont switch on. i cant get to download mode / recovery or anything!!!
Please can someone help / give suggestions of other things I may be able to try?
THanks
No download mode or other signs of life, try a jig. Jig doesn't work - service center or possibly JTAG repair by 3rd party. You could try leaving it plugged into a charger overnight & see if you can get anything out of it. Could also try another battery I guess but I don't like your chances tbh. Unfortunately there isn't a great deal anyone can suggest in situations like this.
Service center for me. Battery icon should still appear when you plug it in using a charger and unfortunately, you cannot move forward unless you can go to the recovery and download modes.
my worry is that as the phone is rooted the warranty will be void. Samsung phones have a 2 year warranty so technically the phone is still under warranty. ive left it plugged in for the last 2 hours and still no signs of life. the phone and battery are stone cold. ive just gone out and bought a genuine second battery, and again no signs of life on the phone. am so gutted.
Cross your fingers that whomever fixes it either can't tell it's been messed with or doesn't care. Experience on here that I've seen over the past 7-8 months with similar situations (unable to go back to stock/reset flash counter before sending phone in for warranty service) seems to be about 50/50.
Not a lot you can do about it, so don't stress ;-) If they tell you it's going to cost you to have it fixed, ask them for a quote. Then you can maybe decide whether it's worth having it JTAG repaired (if possible) by a 3rd party which may well end up being cheaper.
But I digress, you haven't reached that point yet. So yeah, see how you go.
jutler123 said:
my worry is that as the phone is rooted the warranty will be void. Samsung phones have a 2 year warranty so technically the phone is still under warranty. ive left it plugged in for the last 2 hours and still no signs of life. the phone and battery are stone cold. ive just gone out and bought a genuine second battery, and again no signs of life on the phone. am so gutted.
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Click to collapse
thanks for the info. keeping my fingers crossed. Just called samsung and have booked it in under warranty repair. Guess i can only wait now back to my Nokia 6300 for now then
Do you guys think that it could possibly be anything to do with the siyah kernel or JKay deluxe framework that could've done anything to the phone?
Related
So it was the day after I flashed entropy's 12/08 kernel, when I turned off my phone, and tried to turn it back on it wouldnt turn on. It just shows the battery charging icon and will not turn on. its weird it still says charging with the usb cable unplugged, if I hold down the volume buttons it goes into download mode, even without the cable unplugged. what can I do?
Seems like more and more people are getting sgsii's with bad usb ports.
http://forum.xda-developers.com/showthread.php?t=1384825
Flash it back to stock, if possible, and see if it's still doing it. If it is still messing up see about exchanging it or sending it into samsung for warranty repair.
Sent from my páhhōniē
I had the same issue. I noticed that my phone would not deep sleep. And the only way I could get it to turn back on was to enter download mode and flash through Odin. Flashed back to stock and did a warranty exchange. See a similar thread below.
http://forum.xda-developers.com/showthread.php?t=1369647
gr8hairy1 said:
Seems like more and more people are getting sgsii's with bad usb ports.
http://forum.xda-developers.com/showthread.php?t=1384825
Flash it back to stock, if possible, and see if it's still doing it. If it is still messing up see about exchanging it or sending it into samsung for warranty repair.
Sent from my páhhōniē
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Click to collapse
Ive had it for about a month and was fine until yesterday. since it wouldnt turn on but I could get into download mode, I odined back to stock. Everything worked great until I turned it off, then it wouldnt turn on again still the battery charging loop. I got it off craigslist like a month ago so no warranty, am i just screwed?
Man I am sorry to hear that. I had mine for roughly a month with no issue till about a week ago. I believe its faulty hardware.
armyms25 said:
Ive had it for about a month and was fine until yesterday. since it wouldnt turn on but I could get into download mode, I odined back to stock. Everything worked great until I turned it off, then it wouldnt turn on again still the battery charging loop. I got it off craigslist like a month ago so no warranty, am i just screwed?
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Click to collapse
You always have a warranty, just take it to an AT&T warranty center or if you can't you contact Samsung directly. All devices have a 1 year warranty that typically isn't voided by sale, just might have to work for the warranty that's all.
armyms25 said:
Ive had it for about a month and was fine until yesterday. since it wouldnt turn on but I could get into download mode, I odined back to stock. Everything worked great until I turned it off, then it wouldnt turn on again still the battery charging loop. I got it off craigslist like a month ago so no warranty, am i just screwed?
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Click to collapse
I think you can't go to AT&T for warranty, but can't you send it to Samsung under warranty? I'm not sure their rules, but you might check into it.
creepyncrawly said:
I think you can't go to AT&T for warranty, but can't you send it to Samsung under warranty? I'm not sure their rules, but you might check into it.
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Click to collapse
Should be able to still got to AT&T for warranty, they can pull up the original warranty without a receipt. It's tied to the phone, and they know people sell theirs. I've given my phones away and people have gotten warranty replacements. I gave my dad my old Bold 9700 and he was on a different account, AT&T swapped under warranty with no issues. Same thing with my old Bold 9000, gave that to a buddy of mine, he had an issue, went to AT&T and got a warranty exchange.
check your connections for lint
here is something a lot of people don't think to check, i though i had a bad usb port about 2 weeks ago it just started suddenly on night when i plugged it in to charge it kept switching from charging to not charging every second, unplugging it and plunging it back in did not help, final i decided to inspect both the charge plug and usb socket and guess what i found in both a tiny bit of lint almost invisible, a can of air got the lit out and all is still well, problem gone.
now this may not be your case but it is something to check befor calling fowl on the hardware.
rurigokou said:
here is something a lot of people don't think to check, i though i had a bad usb port about 2 weeks ago it just started suddenly on night when i plugged it in to charge it kept switching from charging to not charging every second, unplugging it and plunging it back in did not help, final i decided to inspect both the charge plug and usb socket and guess what i found in both a tiny bit of lint almost invisible, a can of air got the lit out and all is still well, problem gone.
now this may not be your case but it is something to check befor calling fowl on the hardware.
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Click to collapse
That is pretty similar to how mine behaved...i hit it with canned air numerous times to no avail though.
There do seem to be an increasing number of apparently bad usb ports though...
Sent from my GT-I9100 using XDA App
Same thing happened to me. Luckily I was still in my 30 day period, so I took it back to best buy. The guy at best buy uninstalled my launcher pro for stock launcher, and that seemed to temporarily fix the issue. I didn't trust that as a permanent fix, so I had them exchange it. If you're running a different launcher you could try changing it. I personally think it's a hardware issue, but it's worth a shot.
Sent from my SAMSUNG-SGH-I777 using XDA App
My SGS2 died on me yesterday. was working all day as usual but at the afternoon when i where to make a call it wouldn't wake. Had 50% or more left on the bats for sure at the moment.
The phone where running the CM9 development rom wich has been running on it since beginning of january Last time i updated it was about a week ago. (Don't think this problem is related to the rom though)
Symptoms:
The phone is totaly dead, no signs of life on the screen. Cannot get in to download or do normal boot.
When I charge nothing happens on the screen, but after a little while the phone begins to get hot betwheen the camera and the battery (where the simcard is)
This video is not mine, but our phone seems to have the exact same symptoms.
I have tried:
Re-attaching the battery, and leaving it whitout bat for a few hours
Starting it with charger in with and whitout a battery
Tried a bettery of a friends SGS2
Pluging it to the computer, no sign of life (my computer does not react at all)
Nothing works
My thought is that this is a hardware related issue. But please correct me if I am wrong.
I haven't tried a JIG yet, will see if I have correct resistors at work tomorrow and make one. But i hardly believe it will work.
Is there any chance the JIG can reset the counter even if I wont get any life from it? or is it first after the flash to stock with JTAG the counter resets?
barreth said:
My thought is that this is a hardware related issue. But please correct me if I am wrong.
I haven't tried a JTAG jet, will see if I have correct resistors at work tomorrow and make one. But i hardly believe it will work.
Is there any chance the JTAG can reset the counter even if I wont get any life from it? or is it first after the flash to stock with JTAG the counter resets?
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Click to collapse
You're confusing JTAG with USB jig, but it's extremely unlikely to do anything. Considering the phone isn't responding to anything anyway, I also doubt the custom binary counter matters much.
oinkylicious said:
You're confusing JTAG with USB jig, but it's extremely unlikely to do anything. Considering the phone isn't responding to anything anyway, I also doubt the custom binary counter matters much.
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Click to collapse
Yeah you ar right, i was confusing them. But I'll try if I have the materials. And if no one else have any good advice for a fix I'll just send in the phone to Samsung tomorrow.
Thanks for your reply
mine doing the same but after a failed flash with odin
barreth said:
Yeah you ar right, i was confusing them. But I'll try if I have the materials. And if no one else have any good advice for a fix I'll just send in the phone to Samsung tomorrow.
Thanks for your reply
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Click to collapse
So I figure this is a hard brick tried everything u did and a jig gonna send it to Mobiletech videos for jtag fix after i get paid and hope that works.
any news?
My phone did the same last night.
cm9..
Totally dead, cannot charge. Please any advice would be great. thanks.
You could try a jig, but as per the above unlikely to work. Needs to be JTAG'd/repaired either by Samsung or a 3rd party repairer. Hopefully if you send it to Samsung they won't be able to tell the phone has had non-stock firmware on it as per Oinky's post & fix it under warranty (they may not tho).
This is going to sound odd but check you're display.
Wipe it clean and hold it at an angle against a bright lamp. Look for any small cracks or black lines.
Could the phone be water damaged?
The backup battery on the motherboard also can leak and cause problems like this
I work on the Samsung team at a service center in Norway and these are some common reasons for a dead phone like this
Could maybe be the battery on the motherboard that has leaked, but i guess i won't find out until it comes back from service.
Strange though.. Phone has been fine, just all of a sudden this. Exactly as the op describes..
I put it on the charger last night, had around 20% battery left. In the morning it was completely dead, and a bit hot. Plugged in the charger again, and the charging symbol comes up for a few seconds, disappears, comes back etc a few times, then it gets rather hot around the camera, and on the front side (screen side) and stays completely dead (no charging symbol), until it has been unplugged and let to cool down a bit.
Every time i plug it in, the same thing happens.
I'm traveling, and wont be able to send it on service until after a month's time.
alas, phone free holiday
Hi everyone, I appologize in advance if this has been posted and resolved, but I couldn't seem to find anything after numerous searches.
I have a Samsung Galaxy S2 that I have had for JUST over a year (i think June 30th) Everything has been fine, no problems and today I was on it, working fine and then all of a sudden it shut off and then started to reboot. Only when it powered back on, it showed the black SAMSUNG GALAXY SII powered by Tmobile start up screen, then went black, then the startup screen appeared again, then went black...repeat.
I did a battery pull for 2 minutes, same thing. Did a battery, sim card and memory card pull for 1 hour, same, I left it on the chargert for 4 hours and while on charger kept blinking on and off but now only the grey battery (still flashing "dead" battery now off the charger)
It has never been rooted, or updated or anything like that. Factory settings other than downloaded apps. haven't downloaded anything in weeks
There is no water damage at all.
I have a wall charger for the battery only and an extra battery and have tried charging both batteries with that and still no luck.
I have also tried plugging it into my computer to see if it would boot up that way and nope. Still just the on and off dead battery, not even the startup screen.
I tried holding the power, home and volume (tried up and down both) and nothing happens, just keeps blinking the "dead" battery, even tho it's fully charged
HELP PLEASE!?
Given it's you haven't rooted the phone/run non-stock firmware or messed with it in any way, you'd be silly to try anything like that to try and fix it now (not that anything like that would work anyways by the sound of things).
Send it in for warranty service, assuming it's still covered by warranty. If not, have it repaired by Samsung/a Samsung authorised repairer or a mobile repair shop.
I think they only come with a 1 year warrenty I believe, I can't remember and if I have one its through Tmobile and not samsung. I got the phone a year ago, I believe on June 30th! GO FIGURE RIGHT!?
And, I don't think anything is going to be open today at all given it's Independence day.
Take it to a local mobile repair shop in that case. Will probably be cheaper than an out of warranty repair by Samsung/authorised repairer. If you bought it through your carrier, call them in the first instance & ask them what the go is re: warranty.
TamiKakes said:
I think they only come with a 1 year warrenty I believe, I can't remember and if I have one its through Tmobile and not samsung. I got the phone a year ago, I believe on June 30th! GO FIGURE RIGHT!?
And, I don't think anything is going to be open today at all given it's Independence day.
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Click to collapse
I was affraid of that. I just wish I knew what possibly happened!?
Just sucks it's a holiday and I have to wait til Thursday.
Without opening up the phone & having a look, who knows what/why happened (irrelevant anyways). Wait till holidays are over & contact your carrier re: warranty, if no warranty go to local mobile repair shop.
I was driving and my phone was in my pocket. There is no way it was hit or got wet, I was driving whole time. Next time I took my phone, it was off. I tried to press power button and also hold it, nothing happened. I though my phone was stuck (never did it before) so I pulled out my battery, waited 10 minutes, put it back in and tried again. Nothing. I also had charger in my car and tried with that, nothing happened. No LED light, no screenlight, no vibration, nothing.
Now few hours after I am home and started to check whats wrong with my phone. I tried with original charger, nothing. My girlfriend also has S3 so I tried with her battery, nothing. She put my battery into her phone and noticed that it didn't go on. Funny thing is that I took my phone off charge this morning and phone was on for maybe 4 hours before this "death" happened. I took my multimeter and checked voltage. It was 0. Not 0.4 or 2.1 but 0.000. I checked my girlfriends battery also if my meter was broken but I got normal value from her battery. I plugged my charger into my phone and left it for 15 minutes. I tried to check voltage again and it was still 0.
Question is, did my MB broke and created short circuit resulting emptying my battery completely or did my battery flip and broke my phone at the same time? Also, are both cases under normal warranty and will Samsung still repair/replace my phone even if I had it rooted and installed MIUI? Reason I ask this is that my phone won't be sent to samsung for nothing and that they won't ask me to pay for shipping and investigating problem (I don't even want to know their hour wages for this).
try a different battery first
salsal was
Glebun said:
try a different battery first
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Click to collapse
Thanks for your reply. I did try it and also stated this on my post. Sorry if it was hard to read.
Broken motherboard suggests physical damage = no warranty.
Rooted and custom rom = no warranty
Will Samsung see its been rooted ??
Boots to download mode ??
jje
JJEgan said:
Broken motherboard suggests physical damage = no warranty.
Rooted and custom rom = no warranty
Will Samsung see its been rooted ??
Boots to download mode ??
jje
Click to expand...
Click to collapse
But funny thing is that my phone didn't take any physical damage, it has never falled from big height (maybe something like 10-20cm and always to soft surface like carpet). It was working when I put it into my pocket and was broken when I took it. I was in the car whole time, not moving from drivers seat.
I'm not sure if Samsung will see if it is rooted since phone doesn't boot at all (tried with working battery). No vibration, no LED light, no screenlight. It's like trying without battery.
Do you think I should try and send it to Samsung or just throw it to trashcan?
If the motherboard is DOA then they won't try to fix it, just replace it and your battery (if the battery is under six months old). Well worth sending for warranty, at worse you'll pay the postage and refuse the repair if they try to charge you.
send it in, only option
Agree suck it and see .
jje
My phone and battery are over 1 year old so no warranty for my battery. I just though maybe problem is at on/off switch but then again it doesn't explain my empty battery. I am now charging my battery on my girlfriends S3 and seems like it is charging so I guess problem is on my phone only. I will take my phone to local shop and they will send it tomorrow to Samsung. Thank you all for fast answer, lets hope best that they will switch whole motherboard and wont notice rooted phone.
JJEgan said:
suck it and see
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Click to collapse
wha?
Glebun said:
wha?
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Click to collapse
http://www.urbandictionary.com/define.php?term=suck it and see
Sent from my GT-I9300 using Tapatalk 4 Beta
huh, TIL
Today a technician changed whole MB and updated software.
Thank you all for replies.
kaskii said:
Today a technician changed whole MB and updated software.
Thank you all for replies.
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Click to collapse
Hello,
I am experiencing the same issue as well with my phone. I have left it on charge overnight and the phone stopped working. I have tried all the steps above but without any luck. If I take the phone for repair as you advise, are there any charges involved? And if they are, how much is the average cost for me to be ready for it and avoid getting a heart attack.
Thank you in advance for any replies.
If covered by warranty then there should be no charge, SDS is due to Samsung problem.
But if warranty is not available then allow £200 for a new motherboard.
boomboomer said:
If covered by warranty then there should be no charge, SDS is due to Samsung problem.
But if warranty is not available then allow £200 for a new motherboard.
Click to expand...
Click to collapse
Well with the situation that I have with the phone at the moment, is it even possible to detect the root?
If the motherboard is completely dead then no, they won't find root (root alone doesn't invalidate warranty in the EU). The only problem might be if JTAG restores bootloader and flashed counter.
boomboomer said:
If the motherboard is completely dead then no, they won't find root (root alone doesn't invalidate warranty in the EU). The only problem might be if JTAG restores bootloader and flashed counter.
Click to expand...
Click to collapse
Thanks for the help on this, will try to sort this with the provider from where the phone was purchased. "Take my Thanks"!!!
Had that same situation last march the problem is bootloader got deleted or erased. I did is I replaced the motherboard with a new one. Buy an s4 instead haha.
DroidVoid said:
Had that same situation last march the problem is bootloader got deleted or erased. I did is I replaced the motherboard with a new one. Buy an s4 instead haha.
Click to expand...
Click to collapse
Well my poor S3 is under repair at the moment...
i've been using my phone since last year and last month it died.
i put it on the table, went to bed, then in the morning it was dead.
i've tried to boot it(didn't boot,no download no recovery), charge it(wall charger,usb charger no charging), different button combos(soft reset?),different batteries; tried to clean the usb port etc.it didn't responed to anything.completely dead.
it was running a cm nightly(june maybe), no oc or uv or anything out of casual.no eMMC bug, no software change(inc. apps).
after i left it in charging couple hours, i sent it to samsung.after a week they said "motherboard issue,liquid damaged;so no warranty".
funny thing is,there wasn't any water near the phone that night.
i asked "did you replace anything in the phone" they said no and i left.
then i got home,plugged the phone, nothing.no sign of life.
and without anything to lose i hit the power button and,and IT'S ALIVE,IT'S ALIVE IT'S ALIVE!!!!
it was a emotional indeed.it brought back to life.
everything was there as i left(messages, call log, candy crush everything, also recovery and download).
a lot of questions popped in my head.but i thought samsung fixed it but forgot to bill me.
after i used it for couple hours battery got low.so i plugged it left it for couple hours then checked it back and it didn't charged.i plugged it to my laptop and nothing changed,just nothing happend.
i called the samsung, asked about my phone they said that they didn't do anything(didn't replaced any part or software).
phone can boot but cannot charge(and no usb recognition).everything else works normal.
every once on a while i call my phone back from death with a fully charged battery for a little fun,i use it like 12 hours then the phone dies again.
i don't know what happend in that service center maybe they did some sick satanic ritual,or voodoo on my phone.
maybe it'll kill me i don't know...
did any of you heard anything like this.
(
note:this is a sudden death case but it's different than others.the phone booted but couldn't charged.i don't think it's a software issue could be hardware but can't say for sure.my warranty is ended so i can't take it to samsung for free.
motherboard costs a lot of money and i wont buy it.
now some say it could be damaged because of humidity or sweat or rain or tears ...
but i want more from that, i want a solution from you people.
it's a cliche but "sory fo my englis"
)
udfv said:
i've been using my phone since last year and last month it died.
i put it on the table, went to bed, then in the morning it was dead.
i've tried to boot it(didn't boot,no download no recovery), charge it(wall charger,usb charger no charging), different button combos(soft reset?),different batteries; tried to clean the usb port etc.it didn't responed to anything.completely dead.
it was running a cm nightly(june maybe), no oc or uv or anything out of casual.no eMMC bug, no software change(inc. apps).
after i left it in charging couple hours, i sent it to samsung.after a week they said "motherboard issue,liquid damaged;so no warranty".
funny thing is,there wasn't any water near the phone that night.
i asked "did you replace anything in the phone" they said no and i left.
then i got home,plugged the phone, nothing.no sign of life.
and without anything to lose i hit the power button and,and IT'S ALIVE,IT'S ALIVE IT'S ALIVE!!!!
it was a emotional indeed.it brought back to life.
everything was there as i left(messages, call log, candy crush everything, also recovery and download).
a lot of questions popped in my head.but i thought samsung fixed it but forgot to bill me.
after i used it for couple hours battery got low.so i plugged it left it for couple hours then checked it back and it didn't charged.i plugged it to my laptop and nothing changed,just nothing happend.
i called the samsung, asked about my phone they said that they didn't do anything(didn't replaced any part or software).
phone can boot but cannot charge(and no usb recognition).everything else works normal.
every once on a while i call my phone back from death with a fully charged battery for a little fun,i use it like 12 hours then the phone dies again.
i don't know what happend in that service center maybe they did some sick satanic ritual,or voodoo on my phone.
maybe it'll kill me i don't know...
did any of you heard anything like this.
(
note:this is a sudden death case but it's different than others.the phone booted but couldn't charged.i don't think it's a software issue could be hardware but can't say for sure.my warranty is ended so i can't take it to samsung for free.
motherboard costs a lot of money and i wont buy it.
now some say it could be damaged because of humidity or sweat or rain or tears ...
but i want more from that, i want a solution from you people.
it's a cliche but "sory fo my englis"
)
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Click to collapse
Check on eBay for usb connector board, it's about ten bucks and easy to replace, you got nothing to loose..
Good luck!
Tapatalked from my Galaxy SII
Karpfenhai said:
Check on eBay for usb connector board, it's about ten bucks and easy to replace, you got nothing to loose..
Good luck!
Tapatalked from my Galaxy SII
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Click to collapse
thx for the suggestion.I already ordered one two days ago.I just hope i won't need any sorcery.
btw do you have any idea about how can this happen.
Phones don't have to be exposed to ' obvious water' (drop it in the toilet, spill a drink over it, etc) to be moisture damaged. People either don't notice or forget the time 12 mths ago they checked their text messages & a bit of rain got on the screen, or the time they had it in their pocket in the bathroom half an hour after they had a shower. It doesn't take much, and it almost always takes a long time for problems to manifest.
As Karpfenhai said, if you're lucky it's just the USB board/port, but don't be surprised if the problems reoccur intermittently again after a while; in that case, you're probably better off getting another phone than going down the motherboard replacement route.