Hi everyone, I appologize in advance if this has been posted and resolved, but I couldn't seem to find anything after numerous searches.
I have a Samsung Galaxy S2 that I have had for JUST over a year (i think June 30th) Everything has been fine, no problems and today I was on it, working fine and then all of a sudden it shut off and then started to reboot. Only when it powered back on, it showed the black SAMSUNG GALAXY SII powered by Tmobile start up screen, then went black, then the startup screen appeared again, then went black...repeat.
I did a battery pull for 2 minutes, same thing. Did a battery, sim card and memory card pull for 1 hour, same, I left it on the chargert for 4 hours and while on charger kept blinking on and off but now only the grey battery (still flashing "dead" battery now off the charger)
It has never been rooted, or updated or anything like that. Factory settings other than downloaded apps. haven't downloaded anything in weeks
There is no water damage at all.
I have a wall charger for the battery only and an extra battery and have tried charging both batteries with that and still no luck.
I have also tried plugging it into my computer to see if it would boot up that way and nope. Still just the on and off dead battery, not even the startup screen.
I tried holding the power, home and volume (tried up and down both) and nothing happens, just keeps blinking the "dead" battery, even tho it's fully charged
HELP PLEASE!?
Given it's you haven't rooted the phone/run non-stock firmware or messed with it in any way, you'd be silly to try anything like that to try and fix it now (not that anything like that would work anyways by the sound of things).
Send it in for warranty service, assuming it's still covered by warranty. If not, have it repaired by Samsung/a Samsung authorised repairer or a mobile repair shop.
I think they only come with a 1 year warrenty I believe, I can't remember and if I have one its through Tmobile and not samsung. I got the phone a year ago, I believe on June 30th! GO FIGURE RIGHT!?
And, I don't think anything is going to be open today at all given it's Independence day.
Take it to a local mobile repair shop in that case. Will probably be cheaper than an out of warranty repair by Samsung/authorised repairer. If you bought it through your carrier, call them in the first instance & ask them what the go is re: warranty.
TamiKakes said:
I think they only come with a 1 year warrenty I believe, I can't remember and if I have one its through Tmobile and not samsung. I got the phone a year ago, I believe on June 30th! GO FIGURE RIGHT!?
And, I don't think anything is going to be open today at all given it's Independence day.
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I was affraid of that. I just wish I knew what possibly happened!?
Just sucks it's a holiday and I have to wait til Thursday.
Without opening up the phone & having a look, who knows what/why happened (irrelevant anyways). Wait till holidays are over & contact your carrier re: warranty, if no warranty go to local mobile repair shop.
Related
So it was the day after I flashed entropy's 12/08 kernel, when I turned off my phone, and tried to turn it back on it wouldnt turn on. It just shows the battery charging icon and will not turn on. its weird it still says charging with the usb cable unplugged, if I hold down the volume buttons it goes into download mode, even without the cable unplugged. what can I do?
Seems like more and more people are getting sgsii's with bad usb ports.
http://forum.xda-developers.com/showthread.php?t=1384825
Flash it back to stock, if possible, and see if it's still doing it. If it is still messing up see about exchanging it or sending it into samsung for warranty repair.
Sent from my páhhōniē
I had the same issue. I noticed that my phone would not deep sleep. And the only way I could get it to turn back on was to enter download mode and flash through Odin. Flashed back to stock and did a warranty exchange. See a similar thread below.
http://forum.xda-developers.com/showthread.php?t=1369647
gr8hairy1 said:
Seems like more and more people are getting sgsii's with bad usb ports.
http://forum.xda-developers.com/showthread.php?t=1384825
Flash it back to stock, if possible, and see if it's still doing it. If it is still messing up see about exchanging it or sending it into samsung for warranty repair.
Sent from my páhhōniē
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Ive had it for about a month and was fine until yesterday. since it wouldnt turn on but I could get into download mode, I odined back to stock. Everything worked great until I turned it off, then it wouldnt turn on again still the battery charging loop. I got it off craigslist like a month ago so no warranty, am i just screwed?
Man I am sorry to hear that. I had mine for roughly a month with no issue till about a week ago. I believe its faulty hardware.
armyms25 said:
Ive had it for about a month and was fine until yesterday. since it wouldnt turn on but I could get into download mode, I odined back to stock. Everything worked great until I turned it off, then it wouldnt turn on again still the battery charging loop. I got it off craigslist like a month ago so no warranty, am i just screwed?
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Click to collapse
You always have a warranty, just take it to an AT&T warranty center or if you can't you contact Samsung directly. All devices have a 1 year warranty that typically isn't voided by sale, just might have to work for the warranty that's all.
armyms25 said:
Ive had it for about a month and was fine until yesterday. since it wouldnt turn on but I could get into download mode, I odined back to stock. Everything worked great until I turned it off, then it wouldnt turn on again still the battery charging loop. I got it off craigslist like a month ago so no warranty, am i just screwed?
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Click to collapse
I think you can't go to AT&T for warranty, but can't you send it to Samsung under warranty? I'm not sure their rules, but you might check into it.
creepyncrawly said:
I think you can't go to AT&T for warranty, but can't you send it to Samsung under warranty? I'm not sure their rules, but you might check into it.
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Click to collapse
Should be able to still got to AT&T for warranty, they can pull up the original warranty without a receipt. It's tied to the phone, and they know people sell theirs. I've given my phones away and people have gotten warranty replacements. I gave my dad my old Bold 9700 and he was on a different account, AT&T swapped under warranty with no issues. Same thing with my old Bold 9000, gave that to a buddy of mine, he had an issue, went to AT&T and got a warranty exchange.
check your connections for lint
here is something a lot of people don't think to check, i though i had a bad usb port about 2 weeks ago it just started suddenly on night when i plugged it in to charge it kept switching from charging to not charging every second, unplugging it and plunging it back in did not help, final i decided to inspect both the charge plug and usb socket and guess what i found in both a tiny bit of lint almost invisible, a can of air got the lit out and all is still well, problem gone.
now this may not be your case but it is something to check befor calling fowl on the hardware.
rurigokou said:
here is something a lot of people don't think to check, i though i had a bad usb port about 2 weeks ago it just started suddenly on night when i plugged it in to charge it kept switching from charging to not charging every second, unplugging it and plunging it back in did not help, final i decided to inspect both the charge plug and usb socket and guess what i found in both a tiny bit of lint almost invisible, a can of air got the lit out and all is still well, problem gone.
now this may not be your case but it is something to check befor calling fowl on the hardware.
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That is pretty similar to how mine behaved...i hit it with canned air numerous times to no avail though.
There do seem to be an increasing number of apparently bad usb ports though...
Sent from my GT-I9100 using XDA App
Same thing happened to me. Luckily I was still in my 30 day period, so I took it back to best buy. The guy at best buy uninstalled my launcher pro for stock launcher, and that seemed to temporarily fix the issue. I didn't trust that as a permanent fix, so I had them exchange it. If you're running a different launcher you could try changing it. I personally think it's a hardware issue, but it's worth a shot.
Sent from my SAMSUNG-SGH-I777 using XDA App
Hi all,
Need some help please.
Phone was working perfectly up until yesterday. Last night I installed JKay's Deluxe Framework for the SGS2, SGS3 Icon pack for SGS2 and Siyah Kernel. Was all working fine and battery was about 80% when i went to bed.
Woke up this morning and the phone was off. I thought the phone may have crashed / frozen so took the battery out for a few mins, inserted it and tried to switch it on without any joy. Tried this about 3 / 4 times. So thought that the battery may be dead, so connected the charger to it. I dont even the the battery charging icon showing. its like the phone is totally dead. It just wont switch on. i cant get to download mode / recovery or anything!!!
Please can someone help / give suggestions of other things I may be able to try?
THanks
No download mode or other signs of life, try a jig. Jig doesn't work - service center or possibly JTAG repair by 3rd party. You could try leaving it plugged into a charger overnight & see if you can get anything out of it. Could also try another battery I guess but I don't like your chances tbh. Unfortunately there isn't a great deal anyone can suggest in situations like this.
Service center for me. Battery icon should still appear when you plug it in using a charger and unfortunately, you cannot move forward unless you can go to the recovery and download modes.
my worry is that as the phone is rooted the warranty will be void. Samsung phones have a 2 year warranty so technically the phone is still under warranty. ive left it plugged in for the last 2 hours and still no signs of life. the phone and battery are stone cold. ive just gone out and bought a genuine second battery, and again no signs of life on the phone. am so gutted.
Cross your fingers that whomever fixes it either can't tell it's been messed with or doesn't care. Experience on here that I've seen over the past 7-8 months with similar situations (unable to go back to stock/reset flash counter before sending phone in for warranty service) seems to be about 50/50.
Not a lot you can do about it, so don't stress ;-) If they tell you it's going to cost you to have it fixed, ask them for a quote. Then you can maybe decide whether it's worth having it JTAG repaired (if possible) by a 3rd party which may well end up being cheaper.
But I digress, you haven't reached that point yet. So yeah, see how you go.
jutler123 said:
my worry is that as the phone is rooted the warranty will be void. Samsung phones have a 2 year warranty so technically the phone is still under warranty. ive left it plugged in for the last 2 hours and still no signs of life. the phone and battery are stone cold. ive just gone out and bought a genuine second battery, and again no signs of life on the phone. am so gutted.
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Click to collapse
thanks for the info. keeping my fingers crossed. Just called samsung and have booked it in under warranty repair. Guess i can only wait now back to my Nokia 6300 for now then
Do you guys think that it could possibly be anything to do with the siyah kernel or JKay deluxe framework that could've done anything to the phone?
Hi,
today my I9100 froze while in the browser. It didn't respond to any touch or button activity. So I removed the battery and reinserted it, but the phone didn't boot up. There was nothing, a black screen, no matter which buttons I pressed.
I tried the Download Mode, Pushing the Volume-Up/Down while plugging in the USB cable. The battery is fine, I tested it on another phone.
The phone was rooted with cm-10.1-20130606-NIGHTLY-i9100. It does not matter if a SIM is placed or not, still no response from the phone.
One odd thing tough: The phone gets warm in the right corner, near the flashlight when the battery is inserted for a while.
Can I do something or is it dead?
Replace motherboard; service centre - new motherboard (most expensive option), source 2nd hand motherboard from 'donor' phone (with a broken screen, etc; search online) & either replace it yourself or pay a local mobile repair shop to do it (cheaper option).
And if your warranty is good, you could always take it to a service centre & play dumb (obviously they're under no obligation to repair or replace it under warranty tho given you've voided it).
Herbert Heaheye
Wouldn't it be have to repaired in order to determine if a custom ROM was used? The phone is not showing any reaction at all, so I guess the only way finding out is reading the flash chip itself, is that possible or is this the normal case?
Anyway I purchased a USB JIG, just to be sure before I give it into repairs.
They might be able to tell. You might get warranty service. These things are never guaranteed either way. Take it to a service centre & find out.
Edit - Jig has 0.00000001% chance of working, but try it anyways. Heat around camera & no life = dead components on MB.
Similar or probably the same issue
fspro said:
Wouldn't it be have to repaired in order to determine if a custom ROM was used? The phone is not showing any reaction at all, so I guess the only way finding out is reading the flash chip itself, is that possible or is this the normal case?
Anyway I purchased a USB JIG, just to be sure before I give it into repairs.
Click to expand...
Click to collapse
My phone is a I9100, rooted, running CM 10.1 Nightly (I don't remember which exact version but definitely not the latest nightly). My phone was in my backpack along with my laptop. When I tried to use it, it remained unresponsive so I turned it off by holding the power button and then turned it on again. It showed the "Samsung Galaxy SII" boot logo and was stuck.
So I pulled the battery out, waited for about 15 secs, put the battery back in and turned it on - no reaction. The phone won't turn on, my computer doesn't detect, not charging. The service center says that my Mobo needs to be replaced.
I have ordered an USB Jig but I'm not sure if it will work. Did you try the Jig? Did it work?
My phone does get heated up near the rear camera even before it died. So not sure if it really is a fried mobo and bootloader failure.
If a service centre has told you its a dead MB, a jig ain't working. Save your time & have it repaired now.
MistahBungle said:
If a service centre has told you its a dead MB, a jig ain't working. Save your time & have it repaired now.
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Click to collapse
He could maybe try the jig 6 times a day for 6 months to see.
He either didnt read your earlier post or doesnt want to accept reality.
theunderling said:
He could maybe try the jig 6 times a day for 6 months to see.
He either didnt read your earlier post or doesnt want to accept reality.
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I know the reality. I have ordered a Jig and just wanted to know if it worked for the other person who had a similar problem. Thanks anyway for the time to respond!
Motherboard Replaced!
subbarao.t said:
I know the reality. I have ordered a Jig and just wanted to know if it worked for the other person who had a similar problem. Thanks anyway for the time to respond!
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Click to collapse
Got the motherboard replaced and phone back to usage. Thanks!
i've been using my phone since last year and last month it died.
i put it on the table, went to bed, then in the morning it was dead.
i've tried to boot it(didn't boot,no download no recovery), charge it(wall charger,usb charger no charging), different button combos(soft reset?),different batteries; tried to clean the usb port etc.it didn't responed to anything.completely dead.
it was running a cm nightly(june maybe), no oc or uv or anything out of casual.no eMMC bug, no software change(inc. apps).
after i left it in charging couple hours, i sent it to samsung.after a week they said "motherboard issue,liquid damaged;so no warranty".
funny thing is,there wasn't any water near the phone that night.
i asked "did you replace anything in the phone" they said no and i left.
then i got home,plugged the phone, nothing.no sign of life.
and without anything to lose i hit the power button and,and IT'S ALIVE,IT'S ALIVE IT'S ALIVE!!!!
it was a emotional indeed.it brought back to life.
everything was there as i left(messages, call log, candy crush everything, also recovery and download).
a lot of questions popped in my head.but i thought samsung fixed it but forgot to bill me.
after i used it for couple hours battery got low.so i plugged it left it for couple hours then checked it back and it didn't charged.i plugged it to my laptop and nothing changed,just nothing happend.
i called the samsung, asked about my phone they said that they didn't do anything(didn't replaced any part or software).
phone can boot but cannot charge(and no usb recognition).everything else works normal.
every once on a while i call my phone back from death with a fully charged battery for a little fun,i use it like 12 hours then the phone dies again.
i don't know what happend in that service center maybe they did some sick satanic ritual,or voodoo on my phone.
maybe it'll kill me i don't know...
did any of you heard anything like this.
(
note:this is a sudden death case but it's different than others.the phone booted but couldn't charged.i don't think it's a software issue could be hardware but can't say for sure.my warranty is ended so i can't take it to samsung for free.
motherboard costs a lot of money and i wont buy it.
now some say it could be damaged because of humidity or sweat or rain or tears ...
but i want more from that, i want a solution from you people.
it's a cliche but "sory fo my englis"
)
udfv said:
i've been using my phone since last year and last month it died.
i put it on the table, went to bed, then in the morning it was dead.
i've tried to boot it(didn't boot,no download no recovery), charge it(wall charger,usb charger no charging), different button combos(soft reset?),different batteries; tried to clean the usb port etc.it didn't responed to anything.completely dead.
it was running a cm nightly(june maybe), no oc or uv or anything out of casual.no eMMC bug, no software change(inc. apps).
after i left it in charging couple hours, i sent it to samsung.after a week they said "motherboard issue,liquid damaged;so no warranty".
funny thing is,there wasn't any water near the phone that night.
i asked "did you replace anything in the phone" they said no and i left.
then i got home,plugged the phone, nothing.no sign of life.
and without anything to lose i hit the power button and,and IT'S ALIVE,IT'S ALIVE IT'S ALIVE!!!!
it was a emotional indeed.it brought back to life.
everything was there as i left(messages, call log, candy crush everything, also recovery and download).
a lot of questions popped in my head.but i thought samsung fixed it but forgot to bill me.
after i used it for couple hours battery got low.so i plugged it left it for couple hours then checked it back and it didn't charged.i plugged it to my laptop and nothing changed,just nothing happend.
i called the samsung, asked about my phone they said that they didn't do anything(didn't replaced any part or software).
phone can boot but cannot charge(and no usb recognition).everything else works normal.
every once on a while i call my phone back from death with a fully charged battery for a little fun,i use it like 12 hours then the phone dies again.
i don't know what happend in that service center maybe they did some sick satanic ritual,or voodoo on my phone.
maybe it'll kill me i don't know...
did any of you heard anything like this.
(
note:this is a sudden death case but it's different than others.the phone booted but couldn't charged.i don't think it's a software issue could be hardware but can't say for sure.my warranty is ended so i can't take it to samsung for free.
motherboard costs a lot of money and i wont buy it.
now some say it could be damaged because of humidity or sweat or rain or tears ...
but i want more from that, i want a solution from you people.
it's a cliche but "sory fo my englis"
)
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Click to collapse
Check on eBay for usb connector board, it's about ten bucks and easy to replace, you got nothing to loose..
Good luck!
Tapatalked from my Galaxy SII
Karpfenhai said:
Check on eBay for usb connector board, it's about ten bucks and easy to replace, you got nothing to loose..
Good luck!
Tapatalked from my Galaxy SII
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Click to collapse
thx for the suggestion.I already ordered one two days ago.I just hope i won't need any sorcery.
btw do you have any idea about how can this happen.
Phones don't have to be exposed to ' obvious water' (drop it in the toilet, spill a drink over it, etc) to be moisture damaged. People either don't notice or forget the time 12 mths ago they checked their text messages & a bit of rain got on the screen, or the time they had it in their pocket in the bathroom half an hour after they had a shower. It doesn't take much, and it almost always takes a long time for problems to manifest.
As Karpfenhai said, if you're lucky it's just the USB board/port, but don't be surprised if the problems reoccur intermittently again after a while; in that case, you're probably better off getting another phone than going down the motherboard replacement route.
Hi All,
I was using my phone normally about 2 days ago, then put it back into my loose shirt pocket. When I took it out a few minutes later, I realised that the phone was off. I turned it back on, and while it was on the "Samsung Galaxy S II" logo, I placed it back in my pocket to give it time to boot.
I kind forgot about it later, and when I took it out about half an hour later, I realised it was still on the same screen. Thinking that my phone has frozen, I tried to depress the power button for about 5-10 to shut it off, to no avail. I did a battery pull, replaced the battery but found that I was unable to boot the phone at all.
Thinking that maybe the battery is flat, I tried another 2 more original Samsung batteries that I had with me, both fully charged. Nothing worked. I even tried entering recovery and download modes to no avail. I also tried several other methods described in XDA including plugging in the battery while doing the keypress for download mode, both volume buttons while without a battery and sticking in a connected USB cable, and even my old USB jig. Nothing. No boot screen, nothing on the capacity buttons.
Oddly though, if I plugged in my battery and press and hold the power button for 5 seconds, then leave the phone aside for a while, I noticed that it gets warmer. If I pull the battery out, it cools down. So it seems like turning on the power does "something", but the phone wouldn't boot. Plugging it into to computer doesn't recognise it either. Neither can Odin 3 see it.
Is my phone truly dead? Or is there any possibility of fixing it?
Thanks.
Replace motherboard - Samsung service centre (expensive option), or source a 2nd hand board online & either replace yourself or pay a local mobile repair shop (not Samsung service centre) to do the replacement for you (cheaper option), or new phone.
MistahBungle said:
Replace motherboard - Samsung service centre (expensive option), or source a 2nd hand board online & either replace yourself or pay a local mobile repair shop (not Samsung service centre) to do the replacement for you (cheaper option), or new phone.
Click to expand...
Click to collapse
So it sounds like a defective mainboard to you? Mm.. If so I'd probably go for the 2nd or third option. Already bought a new phone, but I do have 2 SIM cards (one issued at work without a phone) and I would like to be able to use my S2 (currently using and aging Motorola Q9H). Plus there's some data I had in the internal memory and the phone does have some sentimental value.
I'll go source for a board I guess... But the flash memory will be lost with a new board wouldn't it?
Thanks for the advice!
Given the majority of components that would cause a phone to simply die like that are located on the motherboard, that's the fix. As to what component(s) specifically died, nobody here could tell you that because we don't have the phone open in front of us with the gear to diagnose.
Some repairers in some countries have been flogging a 'we can just replace the individual component(s)' fix lately (as evidenced by people making threads here saying they've been offered these fixes), but this is a very tricky job that not even Samsung service centres attempt; basically, if you want it fixed guaranteed first time without the risk of potentially double paying (for the first fix that doesn't work), you replace the board.
Yes, you'll lose whatever data is in the NAND on the existing board, that's not really recoverable, but a company which specialises in recovery of data from dead HDD's may be able to help (I haven't seen a single thread on here in 2+ yrs where someone has been able to get this done though), expect this to be very expensive if it is possible.
I see...
Worth a shot I guess. Samsung's CSC aren't really an option here past warranty, and the professional recovery firms here charges sky-high rates. I'm looking at motherboard replacement guides for the i9100 for now, may look for a 3rd party repair shop if all else fails. Pity, it was a great little tool. I had it running on a smooth JellyBean 4.2.2 =\
I had this exact problem, what my case was that the battery died completely.
I bought a new 1800mah battery and it works fine. I can't boot with the original old one anymore, it is 100% dead (still has some juice in it)
but if you can't use other batteries (that work with the s2), then I guess your nand is dead.
GreekBlood said:
but if you can't use other batteries (that work with the s2), then I guess your nand is dead.
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Damn. I have 3 working batteries, one was in the phone. Two fully charged, none worked. =(
Sent from my SM-N9005 using Tapatalk