First off... I LOVE the new phone! It's amazing, and the camera is awesome!
Now, I am having two issues and I was wondering if I was alone. First, I'm having random reboots. I bought the phone about 4 days ago on vacation (still there) so I have not done any mods, no unlocking or rooting. My phone seems to rebooting for no reason, about 7-8 times over 4 days of pretty heavy use. It seems to occur the most on the lock screen or when i push the power button to turn the screen on to see the lock screen. Any ideas on how to troubleshoot that? Anyone else seen this?
The other issue is randomly losing 3g even when it still says I am in 3g. Seems odd, but sometimes the phone will be on 3g, solid 3g and I will be unable to connect to anything that requires data. After a minute (or less) the data comes back with no issues. Any ideas?
Overall I am pretty impressed with the phone. Much better than my old 4g and 3d. Love it!
well if you have a case on it the case will pinch the power button.
par05is said:
well if you have a case on it the case will pinch the power button.
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I do have a case (the Best Buy version). hmm... wonder if that's the issue. I'll keep an eye out for that next time around. Thanks for the info!
wasnt said:
I do have a case (the Best Buy version). hmm... wonder if that's the issue. I'll keep an eye out for that next time around. Thanks for the info!
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i know my case from sprint pinches the lock key all i did was take it off and align it back and it worked perfect
Related
ok so i have a tmobile tp2 and been having it since the first week it was released.
for the pass couple of days the call, home, and back buttons wont function like they need to.
also when i slide my keyboard up the screen goes completely black even when i close my keyboard, the only way to fix it somewhat is to keep pushing the sleep/wake button untill it turns back on.
my guess is that maybe something like a cable became loose and is causing it to have these problems, and i just wanted to hear what you guys have to say about it, or what you think the problem is and what you would recommend to fix it because i cant afford to buy a new phone for quite awhile.
Posting in the Accessories forum might not be your best shot at an answer.
lilchicano said:
also when i slide my keyboard up the screen goes completely black even when i close my keyboard, the only way to fix it somewhat is to keep pushing the sleep/wake button untill it turns back on.
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Sounds like an app running to me. Even File Explorer (when searching the Windows folder) can cause my phone to hang for a long time. I would check in task manager to see if something is running. You can also try and app called "Clean Ram", it works great. The other option is a hard reset, to ruke out software issues. It could be harware, but I doubt it.
Miami_Son said:
Posting in the Accessories forum might not be your best shot at an answer.
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Very true.
It's likely a loose cable as you presumed. Hopefully you still have time left on your warranty.
I hate to be the oen to say it, but it sounds like your ribbon cable is going.... My son had the same thing happen on his Kaiser/Tilt (Grandpa to this Phone)... It started like you said... then got worse over the matter of a few weeks... His screen woudl only work when it was closed... the buttongs on the screen housign stopped working properly... then his memorycard reader (it was in teh screen part on that phone) went nuts... got to the point where that phoen was basically useless... I hope that isn;t your problem, but it sounds like it..
Teej53214 said:
I hate to be the oen to say it, but it sounds like your ribbon cable is going.... My son had the same thing happen on his Kaiser/Tilt (Grandpa to this Phone)... It started like you said... then got worse over the matter of a few weeks... His screen woudl only work when it was closed... the buttongs on the screen housign stopped working properly... then his memorycard reader (it was in teh screen part on that phone) went nuts... got to the point where that phoen was basically useless... I hope that isn;t your problem, but it sounds like it..
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yeah i can pretty much say that it is the cable since i could still slide my keyboard but the screen just looks fuzzy like and when i close it, it takes time to adjust back to normal. so basically now its just an all touch screen phone to me now... sort of sucks since i miss using the keyboard so much.
and yeah the buttons got worst now to a point where none of them worked but somehow the back button started working again so thats the only button that does work now.
and a new problem started occuring in the last few days, the screen would turn on by itself with even a slight bump around where the battery is located, it really sucks for me cause it kills my battery faster and it just starts opening up random apps while its in my pocket.
I would like to hear what finally happened. People don't forget we are using WM phones. So no matter what the problem, hard reset before deciding!
schumifer1 said:
I would like to hear what finally happened. People don't forget we are using WM phones. So no matter what the problem, hard reset before deciding!
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wow super late response to this.
but my final verdict is that it was the flex ribbon cable that is the issue.
my TP2 doesnt even show anything no more, its still functional but you just cant see whats goin on with the screen because its like its turned off.
it stopped working on me on dec 25,2010 (what a great present from the phone, huh?) to how i described it.
so now im using my sisters old HTC dream, but even this one is starting to have an issue with the ribbon cable too! i just get bad luck with these phones now i guess.
edit: oh yeah i still have my Rhod210 just sitting on my desk till i get it fixed... oh how i miss my TP2!
Another late response then
Fixed it yet, have you?
this occasionally happens to my phone too, that it, the screen blanks out sometimes. the cause in my case is pocket lint. since it's hayfever season, i carry tissues in my pocket which kind of disintegrate to confetti after a while. while my tp2 is in my pocket, these tissue particles tend to get in behind the ribbon cable and cause some kind of blockage. by just blowing in around the ribbon cable area, it tends to clear out those fluffy bits and the screen is working again. so don't carry tissues in your pocket with your tp2
schumifer1 said:
Another late response then
Fixed it yet, have you?
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i actually took the time to open up the touch pro2 all the way today for a full diagnosis on it, and i was right. it was the cable. where the cable is exposed when it tilts, it looks like it sort of got stripped around that area. im not sure how but it left part of the cable exposed which im guessing is whats causing it to have the issue. i was taking a couple of pictures as i was disassembling it, but i forgot to take a picture of the cable itself to show you what i mean. maybe ill disassemble it again tomorrow so i can take a pic! =)
but yeah im still using the g1, and i finally fixed it! (ended up bricking a g1 so i used the other as replacement parts on it) but hopefully not for long cause graduation is tomorrow for me, and i MIGHT end up getting a new HTC phone as a graduation present from the family. so i hope that does happen!
ok so i reopened the touch pro 2 and took a pic of the cable to show you what i ment.
Is off twice this day and I had to send the report to htc.
Does anyone has passed this, I just want advice?
Troyman said:
Is off twice this day and I had to send the report to htc.
Does anyone has passed this, I just want advice?
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I have had no shutdowns or restarts myself. Maybe a rogue app causing your issues?
I've had about 4 random reboots since I received my phone early Thursday ... While in my belt clip and case. Get phone off blt and it's rebooting. Not rooted yet, so that's not it. Just installing all the apps I had on my 3d.
If I can't figure it out and still happening by Sunday I'm requesting a replacement.
Sent from my EVO using Tapatalk 2
Same here...
Same here. except my issue seems much worse. Whenever i receive a text message, or actually send one, toggle the volume in either direction, try to play any music file, play youtube videos, or take pictures. She freezes up, then reboots. internet works fine, browser runs fine, can navigate menus fine. phone calls only mess up like every third call or so. lock screen is fine too.
the only apps i have downloaded are GO SMS Pro, Netflix (which played a show just fine) and Zedge.
I've done 2 Factory resets and still no luck.
Took it up to sprint earlier and they werent able to help because they dont have any EVO LTEs in the store yet. Since they couldnt help, i'm contemplating rooting to see if it'll do anything different. Doesnt make sense to me cuz I cant install a custom ROM, but neither does the phone acting up like it is while its purely stock.
Oh well, I'll keep checking and keep you all posted on what happens.
I've had some restarts myself. I believe it is the seidio surface case and holster doing it. This phone will do a restart from the lock screen if you hold the power button down for 5 seconds. That starts a 3 countdown to restart. I just took the plastic piece over the pwr btn off.... hope that works.
Their has to be a way to turn that power option off! Not sure if I should get a new case or if my power button is to sensitive.
mrshades812 said:
I've had some restarts myself. I believe it is the seidio surface case and holster doing it. This phone will do a restart from the lock screen if you hold the power button down for 5 seconds. That starts a 3 countdown to restart. I just took the plastic piece over the pwr btn off.... hope that works.
Their has to be a way to turn that power option off! Not sure if I should get a new case or if my power button is to sensitive.
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The reason being that this does that is because of the non-removable battery. They had to make a fail-safe because you can't do a battery pull like before
Sent from my EVO using xda premium
imex99 said:
I've had about 4 random reboots since I received my phone early Thursday ... While in my belt clip and case. Get phone off blt and it's rebooting. Not rooted yet, so that's not it. Just installing all the apps I had on my 3d.
If I can't figure it out and still happening by Sunday I'm requesting a replacement.
Sent from my EVO using Tapatalk 2
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whenever you install apps from an old device, make sure you dont restore data. It has been know to cause conflicts in different devices
Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
jimmyg41 said:
Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
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stop dropping your phone. problem solved.
Spyderekz said:
stop dropping your phone. problem solved.
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Great insight, tell me more. Why even waste the time to post this?
you are right, ill tell you what you want to know.
" the phone probably has a loose cable inside of it, and should be replaced. you can either show a sprint rep in store by banging it hard on your hand or calling the insurance and telling them its a faulty replacement, i had a similar issue with a display that would flicker in and out at times as if it was off. "
Thank you for your reply. Maybe I worded my question weirdly. I was just asking if the issues that I stated would be enough for you to go exchange the phone. I know I can get a new one, no big deal. Everyone is a bit different on their tolerance of issues.
When you go in pick the weakest or dumbest looking rep and be forceful about what you want. tell them you KNOW the problem and it shouldnt be happening. i got my phone replaced recently due to a graphic flicker when playing games. they didnt want to exchange it at first but i won in the end. because i KNOW cellphones and how they should work
Did you get a new phone or a refurbished phone? I know the reps at the Sprint store by my house, they'll give me a new (to me, but still refurbished) phone. Just wondering if it's even worth it since my issues are minimal.
I took my phone into the Sprint store today and was told they've never seen this before, so I'm turning to this forum for help before I go back on Wednesday to have them look at it again with the hope of solving this mystery screen on my phone.
Every day (at least once - usually when my battery is fully charged in the morning), I get the screen below (and attached). The user flow usually goes like this:
Alarm goes off on the phone (using native alarm app) > I pick up the phone to see the below image > I hit the power button a few times so I can actually unlock my phone and turn off the alarm​
Has anyone ever seen this screen before and do you know how to fix it? It's unbelievably annoying as sometimes I have to hit the power button multiple times for it to go away. If it helps, the phone is stock and I took a screen capture of the screen while it was acting up one time and when I went to my gallery to see the image, it showed the phone looking perfectly normal...so the image is taken from another phone while it was acting up.
Any help is greatly appreciated and if there are any questions, let me know!
Thanks!
I'd have it replaced
Awesome man, I'd love to have that as a screensaver. Your phone is unique, I'd keep it. Too bad the screenshot didn't work.
om4 said:
I'd have it replaced
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Thanks. I'll bring it into Sprint tomorrow and see if they'll replace it or what their diagnosis is
Yea that definitely looks like hardware failure.
Just got back from Sprint who told me the issue has to do with the live screensaver I have on the phone and how it's conflicting with the alarm. Pretty sure that's not the case as this phone has been doing this ever since unboxing it, but will try to hard reset the thing and see if that fixes the screen.
Dont think so. Looks like hardware failure,...a lot.
from my flying AOKP'd Evo LTE and xda premium
I believe you more than the Sprint rep at this point, but figure I'll do the hard reset, then when it happens again tomorrow, go ask for a new phone.
Try just changing to a static wallpaper and see if it happens. Easy way to test the reps theory. You never know even a broken close is right twice a day.
Sent from my EVO using Tapatalk 2
Looks beautiful from an artistic standpoint, it would make an awesome wallpaper
Thanks @syaoran68. I'll try this, but seeing as how it was a static wallpaper when I got the phone out of the box and it was still doing this, it seems to me to be an overheating hardware issue. But I'll try it.
@om4: It's true. If only it ran in the background BEHIND my apps, it'd make for a cool live wallpaper...
I really don't recall dropping my evo 3d, maybe ive done it once or twice. But I am on Dirt Jelly Bean V 3.5.2 Rom and I have an extended battery (3500MHZ) Well occasionally , the touch screen can be un-responsive to icons / apps/ or settings that are more in the middle of the phone. Like if i go to settings and go something in the middle, it will highlight the above or below setting which is not what i wanted to chose. in order to select that setting, i have to rotate my phone to landscape and it will be clickable. Also occasionally i will get the possessed evo, where if you turn it on it will random click apps and on home screen randomly move left to right to left to right. i have to turn screen off and literally hit the phone to get it back to normal. Part of me says get a new phone but i am holding out til my upgrade in april
I had that happen quite recently (last week). It started off randomly doing something similar every now and then. Finally one day I had to keep turning off and on my phone just to be able to use the screen for about 5 seconds.
Conclusion: Bad screen.
I took mine into the Sprint store (i have the insurance). They took it right away and replaced the screen within 30 minutes. No charge to me, and it has been working like new since.
I would suggest backing up your rom and flashing to another to see if that helps (mine would press things while in touch recoveries, so i knew it was fubar). Try putting in the original battery because i have heard batteries can do weird things. But most likely you have a bad screen. There are videos on how to replace and i'm sure eBay has some for cheap.
Good luck
NinjaPenguin said:
I had that happen quite recently (last week). It started off randomly doing something similar every now and then. Finally one day I had to keep turning off and on my phone just to be able to use the screen for about 5 seconds.
Conclusion: Bad screen.
I took mine into the Sprint store (i have the insurance). They took it right away and replaced the screen within 30 minutes. No charge to me, and it has been working like new since.
I would suggest backing up your rom and flashing to another to see if that helps (mine would press things while in touch recoveries, so i knew it was fubar). Try putting in the original battery because i have heard batteries can do weird things. But most likely you have a bad screen. There are videos on how to replace and i'm sure eBay has some for cheap.
Good luck
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^^^ This is probably the case. It's a well documented problem with these phones, and one that I experience myself to a lesser degree. One thing NinjaPenguin didn't mention and is often overlooked is; make sure your screen is clean. I know it sounds silly, maybe even obvious, but a dirty screen can also cause phantom and misaligned button presses.