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Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Nope.
Try pulling the battery and putting it back. Do not power up. Connect to charger and let it full charge. Disconnect charger and boot it
If it is super hot during any of that take it back.
DanManners said:
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Click to expand...
Click to collapse
I watched that video. I have NEVER seen anything like that and I have seen some weird stuff on my phone trying some weird modifications. (I have gotten massive screen tear and other stuff but that is due to the things I have done).
I would suggest returning the phone and getting a new one. I imagine that one is a lemon. You could try restoring the phone via the RUU in the shipped rom thread in the developement section but I think you should just return that one.
Unless you have messed with it aside from what you have told us (I doubt it though) I would return that one.
Easy
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
jdmba said:
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
Click to expand...
Click to collapse
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
DanManners said:
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
Click to expand...
Click to collapse
Just show him that video haha. That convinced me immediately. If it is really getting that hot there is a real problem and I would be getting it out of my hands ASAP.
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Mine gets fairly warm, especially when working while being plugged.
My first phone had a problem with the bezel coming apart, but it also ran warmer then the second one I have, it was always warm in my pocket, the new one isn't.
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
AtLemacks said:
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
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Click to collapse
I always leave it off, LTE really is overrated. A wonderful nicety, but I don't NEED it.
...
With total and complete respect for the immediately preceding couple of posters, I CANNOT STRESS THIS ENOUGH ... do not use tricks to cool your phone down.
You do not want to wind up on the other side of the 14 days with a phone which otherwise overheats from general use. DO NOT FOLLOW ADVICE SUCH AS TURNING OFF LTE.
Sure, if you have a working phone, and you think that will help your battery, then go for it. If you have thermal issues do NOT use bandaids.
(This has been a public service announcement).
LOL. I'm watching this very closely.
If the device isn't currently overheating turning LTE off isn't going to hurt it, lmao. They wouldn't bake in a feature that is going to make your phone melt down. Now, if you have problems CURRENTLY then you should warranty replace it. But 14 days doesn't have anything to do with it, you can call and warranty your phone anytime in the first year, 2 if you have the extended warranty. So it is NOT bad advice to turn it off if it is of no use to you. Don't scare people into killing their batteries just because they don't currently have an issue.
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
voxigenboy said:
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Click to expand...
Click to collapse
Why don't you go in and calibrate the keyboard if it's off?
OP
I think you should have added a "None of the above" as a selection for your poll. would have a lot more than 2 people.
My first phone and my second phone are set up the same, both factory reset both with LTE on and the second one makes little to no heat when idle, the first was warm all the time.
zeroxg4 said:
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
Click to expand...
Click to collapse
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
DanManners said:
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
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Click to collapse
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
zeroxg4 said:
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
Click to expand...
Click to collapse
Corporate allocation and stock is different than the consumer market.
I'll try to make this brief. I bought my phone back in early December. I've had overheating and battery issues from day 1.
Overheating: My phone will constantly get to the "overheat" status through normal usage (not on charger) when I'm on the phone or just browsing the Internet. It gets hot.
Battery life: I understand that smartphones don't have great battery life. I've owned a lot of them. I sometimes unplug at 6:30 AM and end up in the red zone at 3-4 PM. It just sits on my desk. Sometimes I don't even use the phone for anything. This is unacceptable standby time.
I went through the troubleshooting process with Verizon (new battery and charger) and now they are sending me out a replacement phone.
1: I want a new phone, not a replacement. What am I doing wrong? Why won't they give me this?
2: I also asked for a different model phone (Nexus for example, but anything really) and they won't work with me on that either.
Advice?
1. What do you mean, a new phone? They don't send out "new" phones, ever. They send out CLNRs.
2. They won't give you a Nexus. Period. They'll give you something else, but only if you've been through a lot of phones.
tekhna said:
1. What do you mean, a new phone? They don't send out "new" phones, ever. They send out CLNRs.
2. They won't give you a Nexus. Period. They'll give you something else, but only if you've been through a lot of phones.
Click to expand...
Click to collapse
Thanks. That answers all my questions actually. I would of expected more from them since I bought the phone brand new recently and switched from Sprint just to get the phone, but whatever. Anyone else have different advice?
FWIW: I just had to get a Certified Like-New Device....
It is hands down better than my original... and I thought my original was good! this ones got the really red soft keys... no dead pixels...
you could get lucky too..
Camp said:
Thanks. That answers all my questions actually. I would of expected more from them since I bought the phone brand new recently and switched from Sprint just to get the phone, but whatever. Anyone else have different advice?
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Click to collapse
The only time you can return a new phone for a different new phone is during the initial trial period (which is I believe 14 days now) and when you do that you will have to pay a restocking fee. After that period you will only get Certified Like New Refurbished phones. Welcome to the world of Verizon. LOL
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thatsricci said:
FWIW: I just had to get a Certified Like-New Device....
It is hands down better than my original... and I thought my original was good! this ones got the really red soft keys... no dead pixels...
you could get lucky too..
Click to expand...
Click to collapse
If you ever get charged for turning in a unlocked (out of warranty) device under warranty PLEASE let us know.
thatsricci said:
FWIW: I just had to get a Certified Like-New Device....
It is hands down better than my original... and I thought my original was good! this ones got the really red soft keys... no dead pixels...
you could get lucky too..
Click to expand...
Click to collapse
Thanks. That gives me hope. This phone sucks.
Yeah no new phones outside of 14 days. My best Inc2 was a CLNR because the rest had bad speakers or the ugly circle soft keys. CLNRs now a days are actually not as bad as they used to be. New shells and no look of damage. When I worked for AT&T they gave out phones lightly refurbished but still had small dings.
I went through 4 Rezounds within the 14 day period and finally have one that doesn't have pink keys or over heating issues. They were all brand new out of the box. They tried 3 in store and all had pink keys so I didn't even count those.
My keys have always looked a little pink in the right light. But in daytime, or for most of the time, they're pretty red. That's the color of the plastic that covers the LED. It's just not a solid red. They're all like that.
4g and other wireless activity overheats the phone (on your hands) because the cover is the antenna (something that gets really hot during this time).
If you download a 400mb file on 4g (at a high speed), the phone will overheat. Not just so it's 'hot'. But so hot that you can't touch it.
Un-ventilated phones are not yet ready for 4g. Either new, very cool battery and SoC technology needs to come around, or these phones need ventilation. Not going to happen any time soon, for either case.
If your phone flashes red/green alternating for the status light, it's really overheating. If it's just 'hot' to hold, it's not overheating.
Hot for a person is NOT hot for a phone, necessarily.
and to save battery (if you're really not touching it all day), turn off Internet (Mobile Network). Just make a widget, and turn it off on your homescreen. You can still call and text.
My phone will last 6-8 hours (since I have 3 email accounts, facebook, twitter, and everything else syncing at least periodically) with internet on.
With internet off, if I have very few texts and calls, 2 days is not a problem. The phone loses Between 1 and 2 % per hour, roughly, of battery.
Try turning internet off.
I also (at this point) got the extended 2750 battery ($45ish on amazon.com). The phone still fits in my HTC desk cradle (HTC planned ahead, it fits great) and is even more ergonomic in my hand. And the case doesn't 'creek' as much as the original.
70% more battery life = all day. Give it a shot.
Yes, green and orange alternating lights is what I got. And. Yes my lights are dark red. I've had 7 total phones, mixture of pink, light pink, fuschia, white/light pink, I've had a mixture of pink and a couple dark.. It's not as cut and dry as you think. Overheating and turning off is legitimate. I'm not saying "owie its warm in my fingers!"
i recently had a bionic. kept having issues with data dropping & weird clicking sound during calls. they confirmed the data drop was a known issue and replaced it twice. the 3rd time they tried sending me a thunderbolt and i got so pissed & threatened to cancel service. they then offered the rezound and even included the extended battery.
no headphones though(but i didnt like them anyway the 1st time i had them)
Nice. Saw the light and and came over. Love this phone it feels solid. Too bad it'll only be used for three months
I did search for my problem followed many of the steps and still clueless
Summary: I got my htc amaze around 5 days ago from craigslist phone looked great almost in perfect shape, I did notice that the battery was going down to quickly so I did a factory reset, battery seemed a little better.
I did the following:
-factory reset (somewhat better)
-charged battery to 100% then went to 4EXT and wipe dalvik cache + cache and wipe battery stats (just did this)
phone seemed better yesterday when I did the wipe but it was 100% before I went to sleep and in the morning it was at 91%, and when I used it for 5m it began to drop to almost 80%
here is a pic of my battery status overnight with the 5m of wifi I used right now
I bet you have an Anker battery.
I don't stock battery
Sent from my HTC_Amaze_4G using xda app-developers app
Call HTC (866-449-8358). You'll need to give them the phone's serial number (Settings->About Phone->Phone Identity->Device serial number). Tell them your phone is randomly shutting off and that you get a battery error notification after charging and turning it back on (even if this isn't happening to you, it likely will soon).
They should offer to send you a new battery, if not, steer the conversation that way. When asked, tell them that you have indeed factory reset the phone, etc. Of course, don't tell them anything about wiping battery stats, or that you are running a custom ROM, or are rooted, if you are, and don't tell them that the phone is used (the warranty only applies to the first owner -- so hopefully they didn't call HTC as well). You'll need a credit card for ~$40 authorization, and you'll need to pay shipping of your old battery back after you receive the new battery. You'll not be charged $40 if you return your old battery.
Sending the old battery back seems to be a new thing for HTC. The first 2 batteries I replaced through them didn't require me to send the old one back, or have a $40 authorization. #3 and #4 did.
I have not had good luck with Anker batteries in my Amaze. They hold a great charge at first, but then die far more quickly than the OEM batteries from HTC, to the point of holding no charge at all.
brainbone said:
Call HTC (866-449-8358). You'll need to give them the phone's serial number (Settings->About Phone->Phone Identity->Device serial number). Tell them your phone is randomly shutting off and that you get a battery error notification after charging and turning it back on (even if this isn't happening to you, it likely will soon).
They should offer to send you a new battery, if not, steer the conversation that way. When asked, tell them that you have indeed factory reset the phone, etc. Of course, don't tell them anything about wiping battery stats, or that you are running a custom ROM, or are rooted, if you are, and don't tell them that the phone is used (the warranty only applies to the first owner -- so hopefully they didn't call HTC as well). You'll need a credit card for ~$40 authorization, and you'll need to pay shipping of your old battery back after you receive the new battery. You'll not be charged $40 if you return your old battery.
Sending the old battery back seems to be a new thing for HTC. The first 2 batteries I replaced through them didn't require me to send the old one back, or have a $40 authorization. #3 and #4 did.
I have not had good luck with Anker batteries in my Amaze. They hold a great charge at first, but then die far more quickly than the OEM batteries from HTC, to the point of holding no charge at all.
Click to expand...
Click to collapse
I want to know first if its not something that is causing this, because even if I get a new battery and it continues to do this than that means the battery is just going to "help" me but not fix the problem
juanperez1 said:
I want to know first if its not something that is causing this, because even if I get a new battery and it continues to do this than that means the battery is just going to "help" me but not fix the problem
Click to expand...
Click to collapse
If you've factory reset, your phone is stock (not rooted), and you're running the official ICS delivered over the air (OTA), then you are likely experiencing "normal" Amaze battery draw. With a weak battery, it is just more apparent.
I would start by replacing the battery. If you still see the problem after that, then it's time to look elsewhere. That elsewhere may be a call back to HTC.
If your Amaze is under warranty, but not purchased from T-Mobile, HTC is the best place to resolve these issues. Reporting the battery problem to HTC is a good way to check the warranty status of your phone.
brainbone said:
If you've factory reset, your phone is stock (not rooted), and you're running the official ICS delivered over the air (OTA), then you are likely experiencing "normal" Amaze battery draw. With a weak battery, it is just more apparent.
I would start by replacing the battery. If you still see the problem after that, then it's time to look elsewhere. That elsewhere may be a call back to HTC.
If your Amaze is under warranty, but not purchased from T-Mobile, HTC is the best place to resolve these issues. Reporting the battery problem to HTC is a good way to check the warranty status of your phone.
Click to expand...
Click to collapse
well I just checked an its an official ICS rom but its rooted since I rooted it myself, good call since I did buy if off craigslist Ill see if its under warranty which Im pretty sure guy said he bought it in February so lets hope and I get a a new battery
Having the same issue. Was on stock ics after receiving a refurb from T-Mobile since my original amaze camera burnt out. Replacement was doing great until a couple weeks ago after having it for a few months.I had a feeling it was the battery. Seems to be a common problem based on people I know who also have an amaze. Yet I'm still a fan of HTC... I just like this phone too much right now. I probably won't even get it fixed. I just turn my phone right back on after it randomly shuts off or charge it up whenever the battery decides to drop %5 while quickly checking the weather smh.
howhi50 said:
Having the same issue. Was on stock ics after receiving a refurb from T-Mobile since my original amaze camera burnt out. Replacement was doing great until a couple weeks ago after having it for a few months.I had a feeling it was the battery. Seems to be a common problem based on people I know who also have an amaze. Yet I'm still a fan of HTC... I just like this phone too much right now. I probably won't even get it fixed. I just turn my phone right back on after it randomly shuts off or charge it up whenever the battery decides to drop %5 while quickly checking the weather smh.
Click to expand...
Click to collapse
exactly like mine I already ordered a new battery and back cover ill see if it gets better I also flashed the energy rom and seems to be better but not quite good
Please... someone help me as I have bought this phone without a warranty and likewise have no insurance.. and I JUST bought the phone maybe a month ago!!!!/B]
My phone won't keep a charge, it charges only to a certain point while on the charger (that is any charger, inc. the one that came with the phone), but will die within about 15-20 mins after taking it off of the charger, and if I use it while on the charger it will drain the battery the same way as if it was off of the charger, and die within 10-15 mins! Likewise, it started doing this funky vibrating stuff just an hour ago and will not boot up while on the charger at all anymore! I did a little research and found different opinions.. the most relevant being a need to replace the charger port and the other to change the battery. This is crazy as my phone as well as the accompanying accessories such as the battery and the charger were bought brand spanking new and SHOULD NOT be going crazy like this!
Signed,
One p.o'd Miss
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
Response
Agoattamer said:
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
Click to expand...
Click to collapse
No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
Response
i717 said:
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
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Click to collapse
Thank you very much for the quick response. I figured that the battery was the issue. I had a Samsung Galaxy 3 prior to purchasing the Note and it had the exact same issue,.. well not the same exact symptoms, but the need for a new battery due to not taking a charge, and I hadn't had that particular phone more than 6 months! Perhaps it is a Samsung manufacturing issue with faulty batteries, similar to car manufacturers who have massive recalls on their vehicles due to faulty engine or other car parts. My physician told me that I needed to switch to an IPhone, lol... better quality I assume. Perhaps he is right.. ???
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MommaHoney said:
No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
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Oh.. I forgot, yes the phone is 100% stock as you assumed. Terrible that it is doing what it is doing! Guess I need to get that battery then... ho hum.. more moola out of my darn pockets!
Your carrier (AT&T, T-Mobil, etc) store would at least put in a known good battery to see if that is all it is. And if so, then a new the cost of a new battery is next.
And as far as the iPhone......been down that road, and I could never go back to the iPhone. It was good for it's purpose and reliable. But NO more reliable than any Android phone I've owned. (3 of them).
And should the battery die in the iPhone, you will need to take it or send it back to an iPhone repair center. You don't just pull the back of it off, and replace the battery. At least in my 2 - iPhone 3G versions anyway.
And then there is rooting...cant hack an iPhone. You can jail break them, but that is not the same thing, and you still have no control over the OS.
JMO on the apple stuff.. Good, but VERY limited.
Keep your Note, it's better IMO, and has a huge screen.
Hi,
My wife's been complaining about her sgs3, i9300a phone a lot lately, so I've been taking some time of to have a long hard look at it.
the phone in itself works quite well, it is somewhat guarded (she tends to drop it a lot but most of the time it's actually in it's case) and we've switched the screen once (well, not the screen, the top half of the phone to be exact)
the phone used to have a stock 4.1.3 (I think) samsung rom on it for the past year, it's been working well untill a couple of months ago I think and it does still function properly on light use
so what is the issue?
if you'll start a game, or anything that'll cause the phone to heat up - the screen would flicker a bit (not always) and the battery will suddenly report to be down to 0%, shutting down the device right after.
this sudden discharge is obviously not real, as the minute I connect it to a charger and boot up the phone it shows it's last charge before the phone was shut down - however the issue keeps on repeating itself over and over again.
If the phone is connected to a wall charger (or a pc via USB cable) this doesn't happen.
I've been trying to install a kitkat on the device (it have been working slowly so she needed an upgrade) yet the issue persists.
I've been reading around the Internet, some claim it's a faulty battery issue so I'm ordering one from eBay, however - I can't shake the feeling it might some other faulty hardware, perhaps a memory chip gone bad? as I can't see the connection between a bad battery and a flickering screen.
Truth to be told - I'm not a fan of android, or samsung, so I don't know much of the history of problems with it (if there is any) and I've been hoping that there is someone around here who might encountered (or heard) about my issue and would be able to shed some light for me.
thanks in advance!
Change the battery first, replacing the motherboard isn't worth it.
boomboomer said:
Change the battery first, replacing the motherboard isn't worth it.
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Yeah... I'm planning on stealing my boss S3's battery for some testing later on today if he'll ever decide to show up...
perhaps shouldn't have told him that beforehand
I did hope someone encountered and fixed/learned about this problem as the device has 2 years of history at least...
if it'll come to motherboard switching I'll just force the little lady to switch to a real phone such as an HTC, or maybe go to WP
It was the battery..
Perhaps I should've guessed it by the fact it was REALLY hard closing the case... but it was only after I saw a normal battery that I noticed the real difference.
so for future reference to whomever might meet the same behavior - my battery was about 1.5 the size of what it should be and was quite round,
better call those Samsung representatives and get a replacement before it explodes
Anyone has experience with those 4200Mhz batteries? worth the money or should I just get a genuine one (it cost about the same in here, like 4$ more), the reviews are quite mixed.