On 3 way with verizon and motorola about ics! - Motorola Droid RAZR

to make the long story short i called verizon on 6/10/12 who ended up calling motorola on 3 way to get me a new phone, not a refurbished. (i have white bars when using anything that requires the internet). Before the verizon lady called moto (which also has a razr) we had a convo about our razr's and how great they are. i told her i herd the ics update was coming out on the 12th and she had no idea about the update release date. So after talking to the moto rep for about 5 minutes about my data signal issues. the verizon rep says "so when will the ics software be released" and i was like "yea, i herd it was comin out on the 12th". The moto guys says hold on and i can hear some typing on the computer. Then the moto rep says "there is no official release date for the ics software. it shows that it is in the planning stages" So with that said i dont believe that it wil be out today. unless its some kind of secret or something. i know that ive seen it say "in development phase" on the moto website. i jus left it alone. Moto didnt want to send me a new phone, he jus offered to repair it for free which wasnt help cause he asked the verizon rep if she could get me a loaner phone. she told him that we (verizon) can just send me another refurbished phone and ill send back the one im having problems with. Moto was of no help at all. i hope that helps anyone out thats expecting the update to come out today. I really hope that I am wrong but I just wanted to share my phone convo with verizon and moto while on 3 way a couple of days ago.

nigezee said:
Sent from my DROID RAZR using xda premium
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be sure and use plenty of lube, LOL.

What? Lol.
Sent from my XT910 using XDA

be sure and use plenty of lube, LOL.
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Sheesh I couldn't imagine, it takes quite a bit just talking to Verizon...

I was holding off flashing till I knew if the update was coming or not. Fast boot here we come
Sent from my XT910 using xda premium

MarkyG82 said:
I was holding off flashing till I knew if the update was coming or not. Fast boot here we come
Sent from my XT910 using xda premium
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me too but i had problems with every phone i rooted. i always had signal issues. ima jus wait it out. there are apps for everything that u would want a rooted phone to do. all the ics leaks are not 100% ready like camera funtions and not able to receive updates. i say jus leave it alone for now. it will come eventually. i may be wrong about it coming out today, or it might come out tomorrow. good things comes to those who waits.
Sent from my DROID RAZR using xda premium

Not that I believe the update will release today, tomorrow, or next week, but you do have to consider who you're talking to. You were speaking to someone in service. Only a hand full of departments know actual release dates of updates/new products. The company I work for is the same way. We keep new product releases *hush* *hush* until just before launch. Then we flood our company with info just a week or so before launch and ask that they keep quiet until launch date.
In short, the release probably wont happen today. But you were talking to the wrong person to find out. The fact that they requested you send your phone in for service instead of making the call for a replacement tells me that they're probably not high enough on the ladder to know much in terms of releases.
Sent from my DROID RAZR using Tapatalk

Related

Thank you all - goodnight!

Just got a Droid 2 as a warranty exchange for my Eris - I wanted to thank al the devs and other smart folks who helped make that phone rock - I hope i'll be just as lucky over in the D2 forums - thanks again and keep up the good work
Sent from my DROID2 using XDA App
Good luck.
Sent from my nonsensikal froyo using XDA App
woah, how'd you manage that?
Sooo how did you get a droid 2 as a warranty exchange? what was wrong with the original phone? I have the trackball issue on my wife's phone and was considering talking to verizon about getting her a new phone.
Jacklad said:
Just got a Droid 2 as a warranty exchange for my Eris - I wanted to thank al the devs and other smart folks who helped make that phone rock - I hope i'll be just as lucky over in the D2 forums - thanks again and keep up the good work
Sent from my DROID2 using XDA App
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what a *****. i want one!
Good luck and have fun with your new phone!
Sent from my xtrSENSE Eris using XDA App
mjb413 said:
Sooo how did you get a droid 2 as a warranty exchange? what was wrong with the original phone? I have the trackball issue on my wife's phone and was considering talking to verizon about getting her a new phone.
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I had this issue and they gave me a refurbished Eris on the spot. I wouldn't hold your breath for a D2, haha.
I had a total of 5 Eris phones - the last two had hardware issues (bad volume rocker, broken speaker) - I very calmly requested some sort of replacement phone as I had tried so many of the Eris with no luck - the operator I got was very helpful - I asked if the Droid 1 was a candidate, thinking that since it has been discontinued they would have some refurbs in stock - when she looked for it, she came up with a Droid 2 - they had to send the battery & back separately, but I'm pretty sure the phone itself was new (no refurb date sticker on the back) - she knew there were a lot of issues with the Eris, and again I wasn't angry or combative with he and all worked out -I am due for my New Every Two upgrade this month, but wasn't really set on which phone I wanted (x is huge, incredible seems less well built and maybe old news) - funny I never considered the Droid 2 as a candidate, but his thing is really nice - don't overlook it when considering your next phone - I may end up keeping it for a while until the next round of Android phones hits VZW -
Jacklad said:
funny I never considered the Droid 2 as a candidate, but his thing is really nice - don't overlook it when considering your next phone - I may end up keeping it for a while until the next round of Android phones hits VZW -
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Thanks for the recommendation. Good to hear!
Sent from my xtrSENSE Eris using XDA App
I went round and round with verizon all night about this stupid crap with silent calls my last eris gets them all the time. So I finally called in complained tech support wanted to t/s with stuff I've already done factory reset reboot. Guy told me he could send out another eris that was double checked blah blah blah. I asked if there was anything else that could be done because I have already read up and its a common problem I've found online after the Eris received the 2.1 update. He wouldnt do anything else after pleading my case said there were no other refurbs.
So I got of the phone with him and called back and got over to a retention agent told them I was going to cancel my plans because the last person did not help etc. She was polite and acted like she was helping when in reality I think she just put me on hold hoping I would hang up at one point I was on hold for over 7 minutes without her coming back. She came back and gave me a pity story on how she wished she could send out another phone like the incredible or droid 2 but they just dont have all the parts and it would be to hard to find. She acted like should would be packing the damn box which I know is not the case. I asked if it was possible they had a first Gen Moto droid and she said they no longer carry those because they are getting ready to be discontinued as well.
So last thing I did was send a pretty long email to verizon hoping to hear back some time this morning will post the results. Its crazy they act like the silent bug and trackball scrolling are not issues when I have read about it multiple times throughout other forums and even have owned 2 phones with trackball scrolling issue. My newest phone will even some how type letters when its laid face down or face up on most surfaces.
edgeupgx said:
I went round and round with verizon all night about this stupid crap with silent calls my last eris gets them all the time. So I finally called in complained tech support wanted to t/s with stuff I've already done factory reset reboot. Guy told me he could send out another eris that was double checked blah blah blah. I asked if there was anything else that could be done because I have already read up and its a common problem I've found online after the Eris received the 2.1 update. He wouldnt do anything else after pleading my case said there were no other refurbs.
So I got of the phone with him and called back and got over to a retention agent told them I was going to cancel my plans because the last person did not help etc. She was polite and acted like she was helping when in reality I think she just put me on hold hoping I would hang up at one point I was on hold for over 7 minutes without her coming back. She came back and gave me a pity story on how she wished she could send out another phone like the incredible or droid 2 but they just dont have all the parts and it would be to hard to find. She acted like should would be packing the damn box which I know is not the case. I asked if it was possible they had a first Gen Moto droid and she said they no longer carry those because they are getting ready to be discontinued as well.
So last thing I did was send a pretty long email to verizon hoping to hear back some time this morning will post the results. Its crazy they act like the silent bug and trackball scrolling are not issues when I have read about it multiple times throughout other forums and even have owned 2 phones with trackball scrolling issue. My newest phone will even some how type letters when its laid face down or face up on most surfaces.
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thats weird , i called cause i was haven issues and i talked them into just renewing my contract and got a droid x and i had a yr left on my contract
So you guys, Tazz and Jack, still had to pay a discounted price for this replacement right? Not just given to you out of the goodness of Verizon's heart?
I think it depends on who you get on the phone with. I am on phone number 5 now. The previous phone came bad out of the box and the previous 3 all had the mute call problem. When I called to get this one I asked very politely if there was any way I could get a different phone since the Eris, while a great phone when it works, has been plagued with too many hardware issues. The tech I was speaking to got very rude with me and told me flat out that the only (he pretty much yelled when he said that word) options I had were to either accept a refurb Eris or pay for a brand new phone at retail price.
I figured I got someone who has dealt with a lot of folks trying to get a new phone by complaining about device defects so I just let it slide. My supervisor, on the other hand, called in when his started randomly rebooting and they sent him out a Droid Incredible. First phone replacement and he gets an upgrade.
The sad part is that this phone is now starting to have the trackball issue. Fun stuff, huh?
chicken59 said:
So you guys, Tazz and Jack, still had to pay a discounted price for this replacement right? Not just given to you out of the goodness of Verizon's heart?
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i paid 100 bux the difference between the droid x and the eris lol ,, even tho i got the eris for free
chicken59 said:
So you guys, Tazz and Jack, still had to pay a discounted price for this replacement right? Not just given to you out of the goodness of Verizon's heart?
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I didn't have to pay a thing - they swapped out the phones and I still preserved my New Every Two upgrade for later - I do pay the $1.99 extra per month for the extended warranty - don't know if that's why i didn't have to pay anything - it seems like you get a little further with a lower key approach instead of the loud, you owe me approach - I do believe that the operator you get does help determine how they'll handle the problem - I've always had pretty good luck with them -
Hmm I paid that 2.99 a month warranty with my last phone, vastly inferior LG Dare lol, and had to deal with a separate company named Asurion(sp?). After paying that stupid charge for over a year, they were still very reluctant to send me any kind of upgraded phone. So I didn't purchase it with this phone.
Anyway enjoy the greener pastures, Droid 2 looks pretty sweet.
Yeah I tried calling Verizon and getting a replacement for my Eris (I have silent bug and broken trackball). But all they would offer me was another Eris. When I got tech support and I told him a couple of my friends which had Eris' with problems got incredibles and D2's as replacements for free, explained that that's a lie and they probably used they're new every two because Verizon doesn't just do that. Then when I talked to a customer service operator and told her the same story she explained that, that may have happened if the tech support was out of Eris'.
So I'm thinking its just who you get from tech support, luck of the draw that they're out of Eris', and it may help if you've received a couple replacement Eris' and continued yo have issues.
Sent from my FroyoEris using XDA App
I think for the most part verizon is full of crap when it comes to replacing phones. I pay 200 dollars a month and they wont even send out a moto droid first gen. I was talking to a retention agent and they were like well I would like to send out an incredible or droid 2 but we just dont have all the parts some dont have backs or batterys others dont have chargers. Weird thing was I had said nothing about wanting a newer phone at all. All I had said I would like to continue on with the android exp. I will take anyphone but the eris of course I was hoping they didnt offer the ally. I was pretty polite on the phone just getting the same story everyone I have talked to is doing pretty well when it comes to sticking to their guns currently.
Hey boys,
just got off the phone with verizon and they gave me a new droid 2 for free, but I just went through four erises in the last 3 days and the last one has a battery drain issue so they are overnighting it to me.
I just wanna thank kaos for his awesome froyo rom, since that is what got me started on rooting my phone in the first place.
Night!
ccoop said:
Hey boys,
just got off the phone with verizon and they gave me a new droid 2 for free, but I just went through four erises in the last 3 days and the last one has a battery drain issue so they are overnighting it to me.
I just wanna thank kaos for his awesome froyo rom, since that is what got me started on rooting my phone in the first place.
Night!
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Congrats and have fun! I may be getting a free Incredible from a friend soon.

Sending in another Eris, help convincing verizon???

So i went and talked to verizon about my defective eris, they took a look at it. Sent me a new one. Now i havent even got to send back my first one and the new one is having the same problem....
Its got the trackball bug, scrolling to the left. Now seeing as this only happens when i NEED to use my phone im assuming when i take it in it's going to make me look stupid in front of verizon. Now is there anything i can do to convince them this one is defective and i need a new phone??? Preferably a phone that isnt the Eris?
I don't think so man. Everyone has had different experiences, some good some bad. You just have to find the right Verizon rep apparently. Try to be polite but ask to speak to a supervisor. Talk about switching to AT&T if you get another Eris. Talk about the Eris being defective and how many people you know with trackball problems. There is some poor soul on here who is on his 6th or 7th Eris so don't feel too bad if it doesn't work. Let us know how it goes.
Sent from my nonsensikal froyo using XDA App
I'm on my third and almost sent that one back in as the usb port is screwed up. I've heard of people getting offered a different phone on the fourth one but also of people on their fifth Eris. So I have no clue how to get a different phone, I asked the last time but got a no. But was told in December I could do an early upgrade, 1 year into a 2 year contract.
Zerox8610 said:
So i went and talked to verizon about my defective eris, they took a look at it. Sent me a new one. Now i havent even got to send back my first one and the new one is having the same problem....
Its got the trackball bug, scrolling to the left. Now seeing as this only happens when i NEED to use my phone im assuming when i take it in it's going to make me look stupid in front of verizon. Now is there anything i can do to convince them this one is defective and i need a new phone??? Preferably a phone that isnt the Eris?
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The trackball issue is due to the USB being too close to the track ball on the pcb. Basically when the usb cable is jiggled, you may recover trackball usage. It is just a design flaw. My trackball is only operable when you make it worse by ****ing with it but generally the problem is inevitable. The new phone you got is actually a refurb that verizon failed at testing. You may even be able to use this consistency to get discounts, credits, etc for a new droid 2 or something.
I had that issue, it wasn't a problem. I told them it happened occasionally.
When i had my enV1 it had battery issues, on my 4th they gave me the enV2.
Push the issue, but be nice.
Just say, I wish there was a phone *ahem*dinc*ahem* that was similar in formfactor as my eris but had a way of inputting that didn't use a ball. *ahem*dinc*ahem*
dinc??????????
I think dinc is a Droid Incredible.
Well they called it a dinc on Android forums and figured that was sort of a standard in the community.
Stonent said:
Well they called it a dinc on Android forums and figured that was sort of a standard in the community.
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hello
flash the ruu from hboot and your good
DS36 said:
hello
flash the ruu from hboot and your good
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Wrong thread?
Call technical support, don't go to a store. Tell them you'd upgrade if you could. You hate eris, blah blah blah. I got two incredibles this way and paid nothing
Sent from my ADR6300 using XDA App

Problem solved question answered! Thanks. ****MODS PLEASE CLOSE****

I have been having some issues with my fascinate ever since I had to swap out ESN'S to get my signal back. It seems like I've been missing alot of calls. I have been dealing with the issues without much complaint.
Today my wife called me 3X and my phone didnt even ring 1X. I decided it was time to call verizon.
The rep I spoke to gave me 2 choices for a replacement. The choices are a DROID X2 and DROID INCREDIBLE 2 or another fascinate.
My question is which phone should I take Droid X2, Droid Incredible 2 or another fascinate. Thanks all!
Sent from my SCH-I500 using XDA App
I think either would be good choices to be honest. I am curious though, how did you convince the rep to give you one of the newer phones? I would like to take advantage of this.
vagely said:
I think either would be good choices to be honest. I am curious though, how did you convince the rep to give you one of the newer phones? I would like to take advantage of this.
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I didnt, I simply told her what was going on with my phone and those were my choices for replacement. I told her I wanted another samsung phone in hopes that she would spit back the charge but she spit back a refurbished fascinate. She said the choices were not hers. The computer gives her choices based on the type of phone you currently have.
Sent from my SCH-I500 using XDA App
I was given the option of Droid X2, Incredible 2, or Charge.
Although I would like charge due to 4G, it doesnt seem like there are a lot of devs there. (At least compared to Fascinate)
I would only think of taking the Charge, the Fascinate beats out the Dinc2 and X2 IMO... went into a vz store today and the guy there told me that they know about the Fascinate issues and there is a big "update" coming at the end of the month, whether this is gingerbread or a froyo patch he didn't know... as for a new phone he said they are absolutely not supposed to offer anything but another Fascinate or MAYBE a Dinc2
tapatalked from my GINGERBANGED Fascinate
GrainOsand said:
I have been having some issues with my fascinate ever since I had to swap out ESN'S to get my signal back. It seems like I've been missing alot of calls. I have been dealing with the issues without much complaint.
Today my wife called me 3X and my phone didnt even ring 1X. I decided it was time to call verizon.
The rep I spoke to gave me 2 choices for a replacement. The choices are a DROID X2 and DROID INCREDIBLE 2 or another fascinate.
My question is which phone should I take Droid X2, Droid Incredible 2 or another fascinate. Thanks all!
Sent from my SCH-I500 using XDA App
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i 100% wouldnt take a droidx2...but i hate motorola with a passion and its locked down
im not really up on the dinc2, i think its a device that should have launched last thanksgiving...but thats w/e
either the dinc2 or fascinate replacement i guess would be ok
nitsuj17 said:
i 100% wouldnt take a droidx2...but i hate motorola with a passion and its locked down
im not really up on the dinc2, i think its a device that should have launched last thanksgiving...but thats w/e
either the dinc2 or fascinate replacement i guess would be ok
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Would you recommend a Charge instead of a Fascinate?
Also to people having trouble with getting verizon store employee to change your phone, here is something from their forum.
On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate. Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately. Not that it's excusable, but it happens from time to time.
If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy. I cannot post the policy because I could get canned, but I can post how to get to the policy.
Where is this policy? There are 2 ways to get there:
1) Open up InfoManager. In the search box, type in: "Samsung Fascinate Not Receiving Calls." This will bring up several search results. It's the first result that shows up.
2) There is an OST article number for this information. The OST that can also be typed in the Infomanager search box is 70946. This will bring up several search results as well. It's the first option.
Things to note: This missed call issue is intermittent.
**There is no fix for it. It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot. It does NOT need to be duplicated in-store for a replacement as it is intermittent. Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **
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Kaze105 said:
Would you recommend a Charge instead of a Fascinate?
Also to people having trouble with getting verizon store employee to change your phone, here is something from their forum.
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as for the charge as a replacement...if you live in a 4g area or are soon to get 4g, then yes
if not, then from a development stand point, no i wouldnt
I just got my device replaced with a Dinc 2. I feel that 4" is the perfect screen size. I am just really hoping I don't get one that has Gingerbread on it, because the S-Off exploit has been patched with the update.
The nice thing is that this doesn't renew your contract. So when it is up, you are still able to upgrade. I am actually able to upgrade right now (main line on a family share plan) but am holding off until some more phones (and hopefully the new Nexus, but I'm not holding my breath) come out
beenz said:
I just got my device replaced with a Dinc 2. I feel that 4" is the perfect screen size. I am just really hoping I don't get one that has Gingerbread on it, because the S-Off exploit has been patched with the update.
The nice thing is that this doesn't renew your contract. So when it is up, you are still able to upgrade. I am actually able to upgrade right now (main line on a family share plan) but am holding off until some more phones (and hopefully the new Nexus, but I'm not holding my breath) come out
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i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
nitsuj17 said:
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
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They still sell them, so I wouldn't think you will have a problem getting another Fascinate. It's good to hear that you will be keeping it for awhile longer (or at least until/if the Galaxy S II comes to VZW), as you and only a handful of other people are huge assets to the Fascinate community
Same dilemma for me. My account has notes allowing me to get Charge, DX2 or DI2 without any arguing (thanks to Mike from vzw forums) but yesterday I played a little bit with Charge and I didn't like it. It's too bulky and physical buttons instead of touch keys is no go for me. 4G speeds are tempting though. I think I will wait some more for fix.
Does anyone have the number I could call to get this replacement? My fascinate has been rebooting constantly, locking up, and not ringing during calls.
nitsuj17 said:
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
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We do need a Dinc2 themer! Im telling ya, its not a bad phone. Not better than a sf, but no worse either. Come to the Dinc2 nitsuj!
Sent from my Dinc2.
nitsuj17 said:
i actually have to try and take my fascinate in this weekend as the speaker is sporadically not working...hopefully i can just replace it with another as im not in the mood to deal with a different phone (amongst the choices for replacements)
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Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge. I didnt even have to change my data plan im still at $30 unlimited. Should be here next week. Thanks for your advice....
Sent from my SCH-I500 using XDA App
GrainOsand said:
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge. I didnt even have to change my data plan im still at $30 unlimited. Should be here next week. Thanks for your advice....
Sent from my SCH-I500 using XDA App
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seems to be its hit or miss on whether they have fascinates or not for replacement
my concern is i know im going to get the sgs2 (or equavilent) when it launches (hopefully within 2 months) so i dont feel the need or desire to get something radically different....as i cant own a device and not work on it
and the charge doesnt appeal to me for a few reasons as i dont have 4g and i really doubt i lack the ability to port all of the com rom stuff to it on my own w/o way too much effort (just to ultimately fail)...and dont want to use anyone elses roms (unless aosp was more imminent)
the dx2 isnt happening either (locked phone, no development)
the dinc2 would be appealing only for the use of aosp in the meantime and id be able to resell it and cover the cost of my next on contract phone easily
honestly the only phone id really take as a replacement besides another i500 would be the thunderbolt...despite my misgivings about the phone and its issues i could at least use bamf roms or aosp and still (probably) cover next phone with resale
/end rambling
GrainOsand said:
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge. I didnt even have to change my data plan im still at $30 unlimited. Should be here next week. Thanks for your advice....
Sent from my SCH-I500 using XDA App
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So did you bring your Fascinate back to stock before you went in the store? i usually try to not go in to the store b/c most of them people are morons.
If it helps,
My wife has the Dinc2 and LOVES it. She is not in to modding at all, so the fact that limited dev support is not a big deal. She went from a D2G to the Dinc2 so she's never really had a dev supported phone.
A friend of mine has a Dx2 and says the dual core processor doesnt quite make up for having stock running.. While quadrant doesnt mean jack for the most part, he gets around 1600 and my fascinate breaks 2k on CM7.
The charge is a phone i wouldn't mind having.. i would consider trading my fascinate for a charge, but the phone im really waiting for (and hoping actually comes to the US) is Galaxy S II.
nitsuj17 said:
seems to be its hit or miss on whether they have fascinates or not for replacement
my concern is i know im going to get the sgs2 (or equavilent) when it launches (hopefully within 2 months) so i dont feel the need or desire to get something radically different....as i cant own a device and not work on it
and the charge doesnt appeal to me for a few reasons as i dont have 4g and i really doubt i lack the ability to port all of the com rom stuff to it on my own w/o way too much effort (just to ultimately fail)...and dont want to use anyone elses roms (unless aosp was more imminent)
the dx2 isnt happening either (locked phone, no development)
the dinc2 would be appealing only for the use of aosp in the meantime and id be able to resell it and cover the cost of my next on contract phone easily
honestly the only phone id really take as a replacement besides another i500 would be the thunderbolt...despite my misgivings about the phone and its issues i could at least use bamf roms or aosp and still (probably) cover next phone with resale
/end rambling
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Click to collapse
Yeah, at first they told me I could get anothet fassy, then when I went to store they said it was no longer available for warranty replacement. Not sure what happened in the 4 hours between. I chose the charge for a few reasons but in the end It really doesnt matter my contact is up in 5months so at the very least I got a new toy to play with til then. Im sure ill be able to sell it and recoup more than my fascinate would fetch when the time comes especially to someone who doesnt want to lose their unlimited data plan... Thanks again
Sent from my SCH-I500 using XDA App
GrainOsand said:
Hey Justin, just to give you a little update. I just left the VZW. No more fascinates for exchange, so I was told either a dinc2 or a X2 after a little bit of belly aching I am getting a refurbished Charge.
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Click to collapse
I went on Tuesday to our corporate store with mine (flashed unrooted stock Froyo Odin first) and they overnighted me a replacement.
I wonder if this one has problems if they will offer a different model. I really like my fassy...

[Q] Can someone explain the steps to getting a free replacement?

I've just become aware of the new replacement program for problem Fascinates. I've been reading the forums but it wasn't completely clear EXACTLY what i need to do in order to be offered a replacement. I bought my Fascinate on eBay like 3 months ago (pre-rooted with a Blackhole ROM i believe) and while i do like it, it does have it's share of issues. i get the phantom button press a lot, GPS is VERY slow to lock at times, i occasionally get random voicemails from calls i didn't know i missed, my screen timeout setting is constantly changing back to 15 secs when i set it to 2 minutes, and MMS rarely works.
so yea, from what i've read so far, it seems like i'm prime for a replacement. but i need to know first off, do i need to flash a stock rom or will it not matter? will i need to take it in and prove it's not working because it only has these issues sometimes and i may not be able to replicate on the spot? also what exactly do i need to say (and who do i call) in order to prompt them to offer me a new device? thanks in advance for the help and i apologize if this is explained somewhere already. i've looked and it just seems to mostly be people talking about their new phones and not how they actually got them.
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
superchunkwii said:
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
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Click to collapse
seriously, i would like to know how to get this free upgrade.
Just act stupid and say your phone doesnt work right and yes u should change everythin to stock couz root voids your warranty. But sometimes they still replace even if i did it. But change back to be safe
Sent from my MB860 using XDA Premium App
You may have a problem because you didn't get the phone directly from vzw & they can find that out. Also, they're getting hammered right now with people trying everything to get this deal whether they need it or not. Seems like they're becoming a little more stringent with their criteria. But I think the real problem for you is where you got the phone.
Sent from my DROID X2 using XDA Premium App
B1gC72 said:
seriously, i would like to know how to get this free upgrade.
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Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
I wish I could tell you good news, but I've been down this road before. My hub bought a phone off ebay and found out something was wrong with it that same day it came in the mail. He went to Verizon and asked them if they could do anything and they said since he bought it from ebay they can't do anything. They are going to look into your account and know that you didn't get it from them, so I don't think you have any hopes at all getting it replaced.
You could however flash it back to stock and try...if you don't succeed...keep it stock and put it back on ebay. The fassy's are still selling for quite a bit and use that to purchase new phone.
well thanks for all the help. some people seem really offended but the only reason i even asked is because people on other forums said they traded in their eBay Fascinates and got the deal. i don't know if the warranty is transferable or not, but it's still been out less than a year and should be covered. also, there is no way they can tell i bought it on eBay either. the most they should be able to see is when i activated it and maybe track the ESN back to the original owner, still doesn't say i bought it on eBay. i didn't buy it directly from Verizon but the guy i bought it from did. people were even having success with phones bought from Best Buy.
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
chopper the dog said:
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
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Do you think it only has to be from an authorized retailer? I bought mine from Best Buy and they never even asked me where I got my phone. So maybe they can somehow tell if it was either bought from them OR an authorized dealer OR maybe the reps that I worked with didn't care.
They probably won't be doing swaps anymore because ED05 is official and ready.
times_infinity said:
They probably won't be doing swaps anymore because ED05 is official and ready.
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For sure the swap ended yesterday due to the new ED05 update. Right now, they're only offering replacement Fassys. I was however, able to talk them to giving me an early upgrade for the trouble since I REALLY hate this phone. Better than nothing, and they were real cool.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
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Click to collapse
i understand perfectly. and don't you think your being a little extreme? it's not like my phone doesn't have issues. it WAS bought from Verizon and it has a warranty. so I didn't personally buy it from Verizon but what the hell difference does it make? if it's messing up and under warranty, they should fix it or give me a replacement. did you even read my original post? i said what was wrong with the phone so it's not like i'm making stuff up, i just wanted to know what they were listening for in order to qualify for the upgrade replacement since i have more than one issue. don't make me out to be the bad guy, read on other forums where people are just saying they have issues to get the upgrade when their phones work fine. i even saw one story where a store manager encouraged someone to say they were missing calls to get a Charge for free when the guy said he was saving money to replace his Fascinate. so it really falls on the reps to do their jobs anyway since they are supposed to actually check for issues, so isn't it their fault if they don't? i ended up not even calling anyway, so get off your high horse guy.
and no, i don't think they can tell where i bought it. they can most likely tell where it was originally purchased and see when and where it was activated and deactivated but how can they possibly know more than that? stop spreading propaganda.
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
fordee11 said:
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
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Click to collapse
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
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Click to collapse
I love the holier than thou forum white knights. I swear you relative moralists leave no forum untouched with your auto-ego stroking.
Listen, everyone who owns a Fascinate and went through the OTA update process had the same issue with missed calls and texts. Furthermore, even custom ROMs (CM7 included) experienced this issue. Until now, there was no work around and not everyone is an XDA daily driver and knows that ED05 has been released. We all went through the exact same run around waiting for Froyo, I know I for one wasn't about to sit back and wait for this release to be pushed back 4-5 times. I took the free upgrade and I don't feel the least bit bad about it. I even posted the script that worked for me on the first try, because at the time ED05 had no firm release date and I feel like everyone pumping out $200 for a phone and $100+ a month deserves a product that won't cause them huge issues like the Fascinate caused for me. I lost thousands in sales because I missed calls and the Google Voice missed notification wouldn't show up for 15-20 minutes.
Bottom line is, don't try to crucify everyone that asks for help with this situation. Odds are they don't know about ED05 being released and they probably don't trust Samsung to get an update out on time because they never have. The only reason this one came so fast is because Verizon/Samsung were losing their asses on replacement costs.
TLDR: Don't be a ****.
B1gC72 said:
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
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Click to collapse
+1 and I also would enjoy the better camera and front facing as well.
Sent from my SCH-I500 using XDA App
Tell them you lost it somewhere where there is a high volume of people coming and going i.e the mall, hospital etc. if you have insurance on your phone you should be able to get a new one
Sent from my I500 using Tapatalk
If you think you can call Verizon and say your phone is defective and expect them to send you something different then it wont happen.
1. You bought the phone off eBay, thus you no longer have a one year manufacture warranty.
2. Without the manufacture warranty they cant send you a replacement phone.
3. Your best option is to see if you have an upgrade or go through your insurance and see what kind of phone they will send you. You never know sometimes they send you UPGRADED phones!
To the people WHO ACTUALLY GOT THERE PHONE THROUGH VERIZON. If you are within a year and your phone is "defective" then you can call them and make it clear that you have done a full factory reset and everything you try doesn't work. They will then send you a replacement, it might be the same phone or you might get lucky and get an upgraded phone.
I work for Verizon and I've had customers come in with a Droid and manufacture sent them a Droid Three.

So I went and did what I said I'd never do again...

and bought another Motorola phone. I really didn't want to but I had purchased a HTC Rezound and while it was a really nice phone, it wasn't a Moto. I really wanted to keep it but the bottom line is, when I got home with it, I couldn't receive any calls. Well, not really ANY calls but in the couple days I had it I probably got 1 out of every 4 calls. I realized this when a friend called me on my land line and asked why I didn't answer my cell. He said he'd called me 4 times and, even though my phone was always close at that time, and it was on, it never rang once. I started experimenting by calling it using my land line phone and the result wasn't pretty. Like I said, about 1 out of every 4 calls. I think I missed more phone calls in the 2 days I had that phone than in the entire time I owned my DX and DX2 (yeah, it rings a lot ).
Anyway, when I purchased the Rezound, the guy at the store tried to talk me out of it. He said he had sold 3 of them to people who live in the town I live in and they all came back because they didn't work very well where I'm at. He tried to talk me into a Razr or Razr Maxx. Said they had the best radios of the bunch. I wasn't going to let him talk me into that though so I took the Rezound. Well, bottom line is I've had all Motos up until now and never had one bit of trouble at home. The cell tower is a mile out of town so that shouldn't be a problem. I looked at the signal on my X2 and the signal on the Rezound and the Rezound's signal was always 15-20 dbm higher than my X2. I thought about returning it for a Nexus but I've read to much negative stuff about the radios in them. So, I decided I wasn't going to fight it. Once again, bottom line is that it is a phone, first and foremost and if it doesn't do that, well, it's worthless to me.
So, I just decided to live with the locked bootloader and ordered a Razr Maxx. There's a few roms available for it and some good devs working on it. Nitro, Hashcode, kholk and more. kholk is working on kexec for it and I see he posted today that he's had it up and running on another kernel using kexec so it probably isn't far away. Just that it isn't using both cpu cores at the moment and he wanted to get that working. Anyway, like I said, I did what I said I'd never do again and bought another Moto. The Rezound was nice but I hate to say it, but, it wasn't a Moto. Didn't feel as solid, let alone it not working like any of the Motos I've owned. I found the old saying isn't always true. The grass isn't always greener on the other side.
Well I've been looking at phones too and the razr and maxx are really nice. They look and feel high quality. Isnt it sad that we can't have the best of both worlds and have the nice hardware with Motorola and have an unlocked bootloader as well? The radio, battery, and speaker volume on the nexus scares me. I have a promo upgrade I've been itching to pull the trigger on. I too looked at the rezound, but never bought one. HTC sense has way too much going on. And I'm embarrassed to say I'm back to stock in my phone and actually like the simplicity of blur, just not the speed.
Sent from my DROID X2 using Tapatalk
Welcome back. "Moto sucks but it's still the best phone"
I've run across a couple of folks with the Razr and would agree it is a well built phone that feels very nice in the hand. I'm about 6 months out from my next upgrade but if I had to do it now the raxr would likely be my choice. And it sounds like its getting some dev love so I think you made a good choice.
Sent via Tapatalk on my CM7'ed DX2
My friend has a razor and yes it does look nice I just dont know about a phone that you can not take out the battery.
Gongrats on the phone and good job showing moto where u stand as far as there continued service..
Sent from my MB870 using XDA
We gotta stand firm guys...
Sent from my MB870 using XDA
I shall not waiver...come 2013, when I can get an upgrade
king..kranium said:
We gotta stand firm guys...
Sent from my MB870 using XDA
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I get what you're saying, but if he can't make phone calls, what should he do? Doubt a new device justifies how good the games look on it.
It is a pickle, I hope I don't have this issue. I'd be crabby.
Sent from my MB870 using XDA

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