I downloaded the new firmware, said install, and the device reboot.
I got the Android guy with the spinning box in his chest and then it reboot again and I got the blue line going across. All normal so far. Then before the line got all the way done the screen went black. So I waited, and waited, for about 15 minutes and got nothing.
Plugged tablet into power, the light in the power button came on red for a couple minutes then turned green as the battery was fully charged when I did the update.
PC doesn't recognize it when I plug it in to USB either.
So I pushed power button - nothing.
I held power in for a couple seconds like doing a cold boot- nothing.
Held power in for 10 seconds - got a vibrate but nothing else.
Held vol down + power for 10 seconds, same thing, vibrate only.
Tried little reset button on side - nothing.
Tried doing all of the above again only holding everything longer - same results.
So, does anyone have any suggestions on what to try before calling Asus?
Edit: My PC does recognize it. I checked in Devices and Printers and it's listed as APX. Still not sure how to proceed though.
Edit 2: It's the same issue as here http://forum.xda-developers.com/showthread.php?t=1492551
Also, I installed the APX drivers from here http://forum.xda-developers.com/showthread.php?t=1426502
and now it shows up in device manager as Asus Ttansformer Prime APX Interface.
Edit 3: Well it looks like I might have to try waiting for the battery to die, at least according to http://www.transformerforums.com/forum/transformer-prime-general-discussions/12209-possible-bricked-update-solution.html
Wonder how long that will take with a full charge?
Wow I could have wrote your text. Virtually the exact same thing that happened to me. I hope someone has an answer that fixes our problem.
I read the info on the one link about letting the battery drain. Pretty tough to do when your unit won't even turn on. What will it take 2 weeks or so to drain? maybe a month. This is ridiculous!
robkllight said:
Wow I could have wrote your text. Virtually the exact same thing that happened to me. I hope someone has an answer that fixes our problem.
I read the info on the one link about letting the battery drain. Pretty tough to do when your unit won't even turn on. What will it take 2 weeks or so to drain? maybe a month. This is ridiculous!
Click to expand...
Click to collapse
call up asus. and ask them for the factory image you can flash via APX mode... that can help you fix things...
Well I called Asus and explained what happened. They had me do the Vol down+power thing, and when that didn't work all they could do was set up an RMA. The guy didn't know what APX mode was.
Had the same problem. Followed the hard reset procedure by pressing Vol Down key and then holding down Power key. Held them for a good 20 to 30 seconds and nothing was on the screen. Let go and a few seconds later the Wipe Data option appeared.
I let it timeout w/o choosing to wipe data and then the device when into a normal boot cycle and is operating fine now.
rrhutch said:
Had the same problem. Followed the hard reset procedure by pressing Vol Down key and then holding down Power key. Held them for a good 20 to 30 seconds and nothing was on the screen. Let go and a few seconds later the Wipe Data option appeared.
I let it timeout w/o choosing to wipe data and then the device when into a normal boot cycle and is operating fine now.
Click to expand...
Click to collapse
I've tried that several times with no results, other than a vibrate. I've held it until the vibrate and let go, for 30 seconds and let go, for a minute, 2 minutes...
Maybe our updates failed at different steps. I'll give it a few more days then RMA it.
I've had this thing for a good month or two and its ran like a champ. Never had issues really. Never Rooted, its basically stock and its been nothing but great to me.
This brings me to this evening. I decided to record my 2 year old dance and really havnt used the camcorder before. Gave it a go, recorded him, and as soon as I hit the STOP button on the camcorder, the tablet basically froze on me. Couldn't do **** for whatever reason.
So I figured ok, I'll shutdown by holding the power button. As soon as I fired it back up, I get a Encryption Unsuccessful message. It basically tells me my data is corrupt, can't be restored unless I do a factory reset. It gives me a button to reset and I push it.
It basically reboots and comes back to the same dam screen. I have no idea what the hell to do. I'm so screwed....
press and hold volume down and power. When the tablet reboots, keep holding both buttons until you see writing in upper left corner of boot screen, let go of buttons. Now press volume down and it should bring you to a menu with some options. Press volume down( I believe) to select factory reset/wipe date, then press volume up to select it.
If this doesn't work, and your boot loader is still locked, try to manually update the tablet(put factory Asus update on external SD). If that don't work, you may be screwed.
Its fixable with an unlocked boot loader.
I can try to help you. But first, lets document some things.
Where you on the latest version of ICS? (.15)
What were you doing when this happened: Already stated that
Do you have an SD card in your Prime:
Also, let's accept right now your data is lost, and is most likely not recoverable. Basically, this screwed up the /data and /sdcard folder. If you RMA the Prime, you will most likely get a new device, as it is not bricked, but beyond software fixing it. Someone please tell me I'm wrong, but I have gotten this before, I had no way of recovering, and had to get a new Galaxy Nexus.
But try these steps:
Turn the Prime off. Hold down both the Power and Volume Down.
Once you see text in the top cornor of the screen, press volume down.
Select Factory Data Rest, and hit the Volume Up confirm the change.
Let me know if that works.
Good luck!
I was still on the .13 build. I dont have an SD card either. Like I said, this **** happened outta nowhere and I'm dumbfounded right now.
Please tell me I don't have to F'in factory reset and wipe? UGH!
chugger93 said:
I was still on the .13 build. I dont have an SD card either. Like I said, this **** happened outta nowhere and I'm dumbfounded right now.
Please tell me I don't have to F'in factory reset and wipe? UGH!
Click to expand...
Click to collapse
Try these steps for me
Turn the Prime off. Hold down both the Power and Volume Down.
Once you see text in the top cornor of the screen, press volume down.
Select Factory Data Rest, and hit the Volume Up confirm the change.
Let me know if that works.
Losing all your data right now, unfortunately, is the least of your worries. This is also something that needs to be reported to ASUS ASAP.
If you are getting to a screen, you are most definitely NOT bricked. If you see a light on, if you plug it on and the light comes on...you are not bricked.
Try the steps mentioned to get you into the menu where you manually select the options.
Good luck
---------- Post added at 07:29 PM ---------- Previous post was at 07:22 PM ----------
chugger93 said:
I was still on the .13 build. I dont have an SD card either. Like I said, this **** happened outta nowhere and I'm dumbfounded right now.
Please tell me I don't have to F'in factory reset and wipe? UGH!
Click to expand...
Click to collapse
Oh yea, least of your worries for sure. Hopefully most of your important stuff syncs to the cloud or you have a recent backup. Resetting your personal settings, screens, etc will be a huge relief when/if you get it up and going.
chugger93 said:
Please tell me I don't have to F'in factory reset and wipe? UGH!
Click to expand...
Click to collapse
I know what you mean..lol hate having to set everything up again. but its needed though to bring back your tablet. once it gets back to normal I'd suggest updating to latest update .15. has most of old bugs fixed and more stable. plus you might get an updated camera firmware also.
good luck n post back how things went.
Well I would love to try all these steps guys, but now the F**cker wont turn on. Just vibrates. Tried plugging the charger in, same thing. Wont even turn on.... !
chugger93 said:
Well I would love to try all these steps guys, but now the F**cker wont turn on. Just vibrates. Tried plugging the charger in, same thing. Wont even turn on.... !
Click to expand...
Click to collapse
try plugging your prime up to t.v. through HDMI connection. see if prime might actually still be on but the screen is off. if you can see prime screen then if it lets you, try a factory reset that way by going into settings then backup/factory reset.
demandarin said:
try plugging your prime up to t.v. through HDMI connection. see if prime might actually still be on but the screen is off. if you can see prime screen then if it lets you, try a factory reset that way by going into settings then backup/factory reset.
Click to expand...
Click to collapse
Well I wouldn't be able to go to settings and factory reset, because I can't get into ICS...we've established that. When I get home, I'll try my hdmi cable I guess.
chugger93 said:
Well I wouldn't be able to go to settings and factory reset, because I can't get into ICS...we've established that. When I get home, I'll try my hdmi cable I guess.
Click to expand...
Click to collapse
that was when your prime was on and you could see the screen. could be possible the reboots stopped but now the screen doesn't want to come on..worth a shot.
No matter what screen your prime is on, whether the prime is turned off or on, press and hold volume down and power. What does that do? Keep holding it until something happens.
Tried the HDMI cable, nothing came up either.
When I hold down volume and power, it vibrates after about 8-10 seconds. Then nothing. I havn't held it down much longer than that.
tried holding it down for a minute after that...still black screen.
How does a friggin tablet BRICK itself, STOCK? Please enlighten me!
Guess I'll leave it on the charger all night just for hells sake
I've seen this situation here before. your best bet might be to keep doing what you doing to make it vibrate and drain the battery somehow. once its dead or doesn't vibrate anymore, let it charge up till the led light is green at full capacity. then try cutting it on. that has worked for a few members who seemed tl have same issue as you.
The led light doesn't come on tho at all when plugged in. Should it? Or only when it's fully charged?
it should at least be on and be a red color to indicate it's charging. a green color to indicate its fully charged.
is it still vibrating when you attempt to put it in recovery mode? if not then the power might be drained already. sometimes when battery is really dead, indicator light will not cut on until it has a decent enough charge. like some people who received their prime couldn't get it to cut on even plugged up. their battery was that dead and needed to charge for a while before it finally cut on.
constantly rebooting tablet does drain battery. maybe you already drained it, especially if it no longer vibrates anymore.
Naw it still vibrates just no led indication whatsoever. Holding down the power button only makes it vibrate and that's it, no display. I coulda swore I had like 50 percent right before I used my camcorder...weird.
I'll let it sit on a charge for a bit and see what happens. If I get this fired up I need to decide on rmaing it or not. Argh.
Thanks for the help....and to all...
chugger93 said:
Naw it still vibrates just no led indication whatsoever. Holding down the power button only makes it vibrate and that's it, no display. I coulda swore I had like 50 percent right before I used my camcorder...weird.
I'll let it sit on a charge for a bit and see what happens. If I get this fired up I need to decide on rmaing it or not. Argh.
Thanks for the help....and to all...
Click to expand...
Click to collapse
no problem. it might be best just to RMA it anyways. so you won't have to deal with the risk of this happening again. plus chances are good they will send a replacement unit if they can't fix it. good luck!
chugger93 said:
Naw it still vibrates just no led indication whatsoever. Holding down the power button only makes it vibrate and that's it, no display. I coulda swore I had like 50 percent right before I used my camcorder...weird.
I'll let it sit on a charge for a bit and see what happens. If I get this fired up I need to decide on rmaing it or not. Argh.
Thanks for the help....and to all...
Click to expand...
Click to collapse
No big deal, you were just out of battery and your charger is not working. Put you charger in a freezer for 2 hours and recharge your ATP 2 hours with It. problem will be solved after that.
I let someone sublet me for me. When I got the apartment it was a mess. The whole place wasn't cleaned in weeks and it was a nightmare. (He left the faucets running and flooded the carpets)
I tried to find him but apparently he skipped town.
In his garbage I found an Edge. It was in excellent condition.
Tried to plug it in but the power didn't work. Broken?
I walked down the street and bought a factory plug. It would boot but stuck at 0%
I did some casual Googling and I was able to get into the boot menu (Volume Up, Home, Power). Reboot and got to his lock screen.
Repeated the above step but this time, did a factory reset.
It worked. Set up my account and was in the phone proper. I liked it, but still can't charge past 0% (need to stay plugged in)
Tried to do a factory reset but from the phone's menu this time. I forget the exact wording but error said it couldn't perform the reset and to use Smart Switch
Thought it was odd so I downloaded SuperSU and sure enough, confirmed it was previous rooted.
I assumed this explains the power problem and why I couldn't factory reset.
Waited to get home. Forget the name of Smart Switch so I decided to prompt the error again. However, when I went back to try to factor reset via phones menu, it reset without issue.
Now I am getting: “DM-VERITY VERIFICATION FAILED” ERROR
(thedroidguy.com)I looked into it and apparently I'm soft bricked.
I have the phone plugged into my computer now and got into Download mode (Volume Down, Home, Power).
It flashes for a second and my computer acknowledges that something is plugged in. Smart Switch says I'm using an Unsupported Device.
If I plug directly into power I can get to the download screen and hit up but have nothing happens.
Please help. I am staying in a hoste. I am wet, cold, and want to fix this problem to sell this phone and make my hard earned money back!
Any help can be great!
I found a youtube video by Rootjunky.com (/YJi_w5c0KyE) but I can't figure out what the firmware is since I"m in a boot loop. Worried about picking the wrong one..
Hi I'm really hoping someone can help me. I received a Sony z2 tablet spg521. I was told it was new but it would not power on or charge, and the charge light would sometimes blink red. Well I got the fixed or so I thought by doing a soft reset and then pc companion...sounded simple but spent a couple days trying to be successful. Sometimes my computer would recognize it sometimes it wouldn't.... Any way I finally got it out the blue dont know what the difference was I was just happy it finally worked... I then fully charged...yadayada and used it flawlessly for about a week... It would turn on and off, battery held charge like its supposed to, everything seemed to work.....then I went to power off but hit the restart by mistake....no there is no power again and this time it will not do a soft reboot.....no light ever....computer will not recognize ever....I have been trying off and on for a few days.....among-est my research to try to correct it seems like this is very common....when i shut it off the battery was over 50%..so how can something work fine then just die like this??? Ive seen that sometimes with sony if you disconnect the battery and the reconnect this will work... does anyone know? does anyone have any advice before I take apart this cherry tablet to try the battery thing???
I would really appreciate any insight as I have fixed many of my own problems and for others from advice on this site. Have a wonderful day and thank you!!! :silly:
ok today i tried to use flash-tool that Ive read about on this site....when it asked to plug n device computer recognized it and red light came on, but flash-tool did not recognize it....torn between letting it set and seeing what happens or trying to get the flash-tool to work, I chose the flash-tool...bad mistake when I went to try to reconnect and see if the FT would see it..it was no longer recognized by the computer and no light but computer did say USB device not recognized and not installed correctly.....now I already have the right drives so now Im really confused..tried a couple more times with same results and then once again nothing...no light no soft reset no recognized at all by computer not even not recognize USB....so disappointing loved the tab but this is insane that sony does this as its not user error but sony error and they dont even man-up and try to make it like you dumb or something....will try again..when i calm...
reset the device by pressing power+volume(up or down) for several seconds. It seems like a toasted one, possibly caused by putting magnetic charger on wrong polarity.
Thank you yes Ive tried all kinds of resets I have found...I agree seems fried but I would not know how. I have not used a magnetic charger...only the regular sony one that came with it....
So last few days I have tried off and on again....now computer recognizes by making noise when connected and disconnected but does not show up...PCC does not recognize it.....flashtool says its connected in log but when it asks for it to be plugged in it never leaves the screen telling you how to connect....when I try to connect the charge light comes on for about 4-5 secs then turns off....still no vibrate when try to reset still no light when plugged to a charger.....I want to get another one but I am scared this will happen again....gonna chuck this one as if time is money then I have well exceed the worth in time... I only got this because some time ago a sony z1 came my way and I so love it...i recently upgraded to z3.....i have a lg pad but screen got broke so I got the sony tab....maybe Ill just fix the lg
perrytallirico said:
So last few days I have tried off and on again....now computer recognizes by making noise when connected and disconnected but does not show up...PCC does not recognize it.....flashtool says its connected in log but when it asks for it to be plugged in it never leaves the screen telling you how to connect....when I try to connect the charge light comes on for about 4-5 secs then turns off....still no vibrate when try to reset still no light when plugged to a charger.....I want to get another one but I am scared this will happen again....gonna chuck this one as if time is money then I have well exceed the worth in time... I only got this because some time ago a sony z1 came my way and I so love it...i recently upgraded to z3.....i have a lg pad but screen got broke so I got the sony tab....maybe Ill just fix the lg
Click to expand...
Click to collapse
Mine is kinda toasted and this is how it works. Whenever I have a problem, I have to reset by pressing power + volume up, as soon as I hear three vibrations, I turn it on by pressing power button. Otherwise this tablet will just repeat sony logo and no boot. If you have bought one "NEW" make sure to return or replace it. If you want to enter fastboot mode, repeat the resetting routine and pressing power button to turn on, but also right after that or even simultaneously press volume up to enter fastboot mode with usb cable inserted, or volume down to enter flash mode. either way, your unit is toasted and sony sucks.
Well, I have the same problem, and isn't fun. Just very extreme rare cases it turns on the screen charging the battery, but doesn't turn on sadly
I did a happy boot today after 3-4 months off with several times trying turn it on, and did all the tricks from all treats about SOD
Last weekend I did a full charge from deep red to green light and battery animation on screen at start, but no luck.
I put it back in the box
This weekend I got some visitors, one of them asked about the tab, told him it didn't work and showed to him
Pressed the power button and to my WERY BIG surprise, it vibrate and turned on as nothing was wrong
The battery was only 54% after one week off. it received a update (264) and I installed as normal, turned off and on again as normal and happy I was
Sent from my SGP521 using XDA Free mobile app
DDz_1888 said:
Mine is kinda toasted and this is how it works. Whenever I have a problem, I have to reset by pressing power + volume up, as soon as I hear three vibrations, I turn it on by pressing power button. Otherwise this tablet will just repeat sony logo and no boot. If you have bought one "NEW" make sure to return or replace it. If you want to enter fastboot mode, repeat the resetting routine and pressing power button to turn on, but also right after that or even simultaneously press volume up to enter fastboot mode with usb cable inserted, or volume down to enter flash mode. either way, your unit is toasted and sony sucks.
Click to expand...
Click to collapse
thank you
As the title suggests I have an old Z2 tablet that has been an absolute work horse for many years. I was using it one night and the Android OS prompted me that the device hadn't been rebooted in 28 days. So after I was done using it for the night I rebooted it. Only, it didn't reboot it just stayed off. I tinkered with it for a while and got it to show the Sony logo but then it just went dark again. The device is rooted and I have TWRP on it. So when I got it to turn on again I booted it into the TWRP recovery. I proceeded to clear the cache and also attempted to make a current backup. However, the backup would fail after running for several minutes. I decided to try backing up to an external OTG USB drive but the device needed to be rebooted to detect that the OTG USB drive was attached. So from TWRP I selected "reboot recovery".
Unfortunately that was the last time it worked. The screen will not come at all. When I hold volume+ and power it vibrates 3 times but still doesn't boot. I plugged it into the charger even though the battery charge last showed at 85%, but with the cable connected the charge light doesn't even come on. I tried plugging it into my computer but it doesn't detect the device has been connects and adb devices doesn't show anything in the list.
I read on a forum to try drying it out with a hair dryer and while the device hasn't ever gotten wet it has been humid here so I figured what the heck. Unfortunately that also hasn't resolved the issue.
Pretty much everything I've tried hasn't worked. Even the red reset button under the top panel just causes it to vibrate 3 times.
The device has been in this state for a week now. I was hoping maybe the battery would die and then I could recharge it, but since it still vibrates 3 times I'm guessing the battery still has a charge.
One thought I had is that maybe the internal storage is either dead or corrupted.
At this point I'm wondering if the device is a lost cause and I should just let it rest in peace or if there's any other solution. Even if there was a way to factory reset it from it's current state that would be better than having it be a paper weight.
Any suggestions beyond what I've already tried would be greatly appreciated. And, yes, I may look into seeing if I can get it serviced however there's definitely no warranty and I don't really want to poor money into it since it's probably time for an upgrade anyway.
Why is my phone vibrating 3 times and won't turn on? - Sony Xperia Z5
When I try to turn my phone on it just vibrates 3 times and does nothing after that, just wondering what the problem could be?? - Sony Xperia Z5
www.ifixit.com
The device vibrated 3 times, that's good, then it is off.
"Sony writes: This is how you force the device to turn off:
Press and hold the power button and the volume (+) button simultaneously until the device vibrates three times."
Did you try to put the device into flash mode after that? I think only a complete flash will bring the device back to life.