Hello all my name is Kurtis I am the lead service technician at the st Clair shores store in Michigan. Lately there have been some major tower outages within scs and surrounding cities. I assume its 3g capacity upgrades and lte installation, but being a preferred retailer sprint doesn't tell us squat.
I'm here to formally apologize to all our customers who have been experiencing the notorious robot voice and blocked calls (not dropped, but blocked). Truthfully if I was a network vision engineer we would have had 4g since '10.
I suppose I'm reaching out in hopes someone here light have some insight into when these issues might be resolved.
...thanks...I think?
Look up your zip code on network.sprint.com to see what's going on in your area. Could be upgrades....
Sent from my EVO using xda premium
droiddawg said:
Look up your zip code on network.sprint.com to see what's going on in your area. Could be upgrades....
Sent from my EVO using xda premium
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Thanks for the reply. I have checked that site religiously for 2 years. I can assure you it has sat at "6 upgrade in the next 6 months" for damn near 20 months lol.
To make it all worse these outages aren't being reported in service render or network events so customer care is constantly telling our customers there is no network issue and that its an issue with their device.
Icing on the cake.
StormMcCloud said:
...thanks...I think?
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You are most certainly welcome...I think?
Might be time to get in touch with corporate then kurtis. Give them a call and keep having them escalate you until you get like a level 7 tech support supervisor.
I have no idea how high the tiers are....so, 7 was a number that came to find. That, or email Dan Hesse. There was a list on google of all of the "head honchos" emails. Email them and keep resending until you get a humanly response.
Sent from my EVO using xda premium
droiddawg said:
Might be time to get in touch with corporate then kurtis. Give them a call and keep having them escalate you until you get like a level 7 tech support supervisor.
I have no idea how high the tiers are....so, 7 was a number that came to find. That, or email Dan Hesse. There was a list on google of all of the "head honchos" emails. Email them and keep resending until you get a humanly response.
Sent from my EVO using xda premium
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My only issue with this is our store tends to be rather busy, constantly. I usually work 60+ hours a week so calling on my own time is not an option. Because I'm lead, and this point in time the ONLY tech, there is no time in my work day to reach out.
An email is jot a bad idea...but my gut is telling me I would only get some scripted regurgitation in response. I suppose its worth a try.
Alas, working for sprint you might think I have some amazing contacts. Reaching out to my dm or srss has yielded no results.
In the past 5 days I have had at least a dozen people come in and cancel on one of our demo phones because they are unable to cancel their account with their own phone in their own house. Has this jot raised a red flag with corporate??
I work for a preferred company in Cleveland. The best suggestion I can give is make one call to care to submit a network ticket. A network engineer will contact you within 72 hours. Discuss the issues with them and that you need some answers for your customers. They have been very helpful to us in Cleveland. They will tell you straight up what they are working on and timelines for your area. Also just keep communicating network vision with your s&r customers. Network vision is a real thing and its up to us on the front line to keep our customers informed. If they don't understand what's changing on their network then they will be upset.
The biggest thing to consider is that as cell sites are being updated you will have a loss in coverage and capacity BUT it will be better for us all when everythings done.
You say you don't have time to call but if your a tech lead then you need to do whatever it takes to get answers and be truthful to your customers.
Sent from my EVO using Tapatalk 2
kurtiskobain said:
Thanks for the reply. I have checked that site religiously for 2 years. I can assure you it has sat at "6 upgrade in the next 6 months" for damn near 20 months lol.
To make it all worse these outages aren't being reported in service render or network events so customer care is constantly telling our customers there is no network issue and that its an issue with their device.
Icing on the cake.
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Same here dang thing never changes since they launched it.
Sent from my GT-I9300 ro.cdma.home.operator.alpha using Tapatalk 2
lookout4theyeti said:
I work for a preferred company in Cleveland. The best suggestion I can give is make one call to care to submit a network ticket. A network engineer will contact you within 72 hours. Discuss the issues with them and that you need some answers for your customers. They have been very helpful to us in Cleveland. They will tell you straight up what they are working on and timelines for your area. Also just keep communicating network vision with your s&r customers. Network vision is a real thing and its up to us on the front line to keep our customers informed. If they don't understand what's changing on their network then they will be upset.
The biggest thing to consider is that as cell sites are being updated you will have a loss in coverage and capacity BUT it will be better for us all when everythings done.
You say you don't have time to call but if your a tech lead then you need to do whatever it takes to get answers and be truthful to your customers.
Sent from my EVO using Tapatalk 2
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I guess my point was I feel as if all my upper management knows about the issue, why should it be my responsibility to to get this ticket opened for our area. I suppose that's the nature of PCs experts.
However, I do care about my customers, and having seen so many cancellations in front of my own eyes, I certainly have no problem taking on the responsibility. So your saying all I need to do is call care and they can get a network ticket opened? Or should I call advanced tech support? If this ticket is opened will care be able to see it and relay this to the customers? I gotta say that's my biggest gripe
Yes if you just call and request a network ticket for your self, they have a network engineer personally call you. Then just talk to them about the issues and they'll give you some details for your area. I can tell you with any PR company upper management cares about store performance. Its up to your store to find the answers.. That's just how it is :/ your corporate service and repair rep will be useless as well. They always are lol
Sent from my EVO using Tapatalk 2
lookout4theyeti said:
Yes if you just call and request a network ticket for your self, they have a network engineer personally call you. Then just talk to them about the issues and they'll give you some details for your area. I can tell you with any PR company upper management cares about store performance. Its up to your store to find the answers.. That's just how it is :/ your corporate service and repair rep will be useless as well. They always are lol
Sent from my EVO using Tapatalk 2
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I'm struggling to keep my csats above goal BC of these issues. Its hard to get the customer to understand its not our fault, and giving us a bad review will not help their case. As of late I have taken to not even putting people in eticket. NASC has suffered needless to say. I really appreciate your replies and advice...
Its a sad day when fellow nerds on xda are more help than corporate sprint themselves. Then again, perhaps that's a lesson I should've learned long ago.
pm me and I can help you with csat. I maintained above goal csat in s&r for over a year while I was managing an s&r store. I just recently moved to a non s&r store and got their csat from a 60% 90 day average to above 86%.
Sent from my EVO using Tapatalk 2
Oh ya and I don't know if your aware but eticket can generate a survey now just by accessing someones account. You don't even need to submit a ticket, so just be sure to tell everyone about the survey if you access the account through eticket even if you don't do anything. Luckily snap still requires a change to the account to generate a survey
Sent from my EVO using Tapatalk 2
You should reach out to your local RF or net ops team and build a relationship with them. This would help both you and them find issues and troubleshoot them (this would provide the customers with a better experience).
This is only a suggestion but hopefully you follow through with it....
Sent from my EVO
lookout4theyeti said:
Oh ya and I don't know if your aware but eticket can generate a survey now just by accessing someones account. You don't even need to submit a ticket, so just be sure to tell everyone about the survey if you access the account through eticket even if you don't do anything. Luckily snap still requires a change to the account to generate a survey
Sent from my EVO using Tapatalk 2
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Whoa when did this start?
Not to be a jerk but what does this thread have anything to do with the Evo?
Back on topic......
I know thr op is frustrated in this thread but if the wrong person from sprint sees this you will likely be getting your wish and looking to work at Verizon. Just some kinds thoughts from someone who has seen it all before.
In case you haven't noticed Sprint is fledgling to survive and the ones they will cut first are the ones that are not behind them 100%.
With that said I wish you the best. I know what its like to feel helpless when your really 100% behind them ans desperate to make the customer happy.
Think this thread has reached its potential here guys....OP has gotten some advice and I dont want this to turn into a Sprint sucks, or VZ vs Sprint ranting thread either...
Related
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
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just get the sero premium. sprint usually has some of the best service. you can't keep that old plan forever mate
lol OWNED by sprint customer service..
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
rugedraw said:
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
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Agree, op is overreacting to some representative in a few bad mood
jessejames111981 said:
Agree, op is overreacting to some representative in a few bad mood
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This
...and the grass isn't greener anywhere else, where ya going to run too? the more exspensive att? verizon? or tmobile soon to be att?
some representatives suck for any company, call and try again, and again until someone is cool and works out a deal, i 've been told to screw off by tmobile, only to get sent to a loyalty group a phone call later and ending up with a sweet deal
a csr getting paid 11 bucks an hour was getting over it...hang up...say what an asshole put a smile back on and call again and get it done.
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
So I'm just gonna throw this out there... Hey OP, have you ever had a bad day? Maybe overreacted to someone elses comments or mood? I sure have, and it sounds like that "mean lady" did too. FWIW, I almost never call sprint anymore, the online chat is quicker, more effective, and you can save the transcripts
sounds like a rep with bad mood, just call again. I had the best experience with sprint the last time I called.
You'll never get an Android or any new smart phone on a free and clear plan unless they do like they did with sero (doubtful since they did that was done so long ago with no news of other legacy plans being 'premium'). You'll be stuck with touch pro 2 era phones unless you change plans.
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
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http://articles.moneycentral.msn.co...l-of-shame-companies-2010.aspx?slide-number=7
They were #1 here. I also here recently had to deal with the BS of having to jump through hoops and talk to multiple people before you guys would do what you said you would. Your customer service may be getting better but it's still nothing to brag about...
Sent from my PC36100 using XDA Premium App
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst..
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I must say 90% of my dealings with T-Mobile for the past 6 or so years has been amazing.
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
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Doubt anyone can make that happen for you.
Have you tried converting your plan to SERO-PREMIUM?
Hello,
I have been with Sprint for just over 12 Years. During which time I must say they have actually helped out a great deal on the whole. Indeed, if you are getting nowhere with a particular CSR, hangup and try again.
Due to being with them for so long and because I have always had the flagship Sprint Phone (for many years that was an oxymoron) and Data Plan, I get same price as New Customer Discounts every year. However, I only added the EVO in September going from a Palm Pre.
With the EVO 3D about to be released, I decided I wanted to try and get the Promotional Price now so that I did not have to wait until September for the 3D. The first person I spoke to in Retention was On Hold trying to get approval only for the call to be disconnected. I called right back and was flat out denied and told September 1st would be the earliest. I immediately called back and got the right person and lo and behold I will now be able to get a 3D at Launch Day at the $199 price.
Now that Sprint is no longer doing the Mail in Rebate (oh hells yeah) as of 2 Months ago and the fact that they offer 150 Dollars Trade In for the 4G that the 3D is only going to cost 50 Dollars plus Tax.
It definitely helps to have a good Payment History and to have been there a long time, but I really do think Sprint's Customer Service has been greatly improved over the past few years.
Cheers,
JJ
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
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There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
So how do i go about switching to sero premium?
b0r0b said:
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
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You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
I don't think you will get it changed to sero-p.
From what I have read you should try and get it changed to the F&C3000 indirect employee plan.
I don't know anything about the plans but this is from a brief search. Also you need to keep trying until you find a rep that is familiar with the plan.
http://www.sprintusers.com/forum/showthread.php?t=207732&page=14
wasupwithuman said:
You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
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you aren't going to get them to give you the premium 4g data charge for free. Best you can do is get a sero premium plan
edit: email them here and ask:
[email protected]
WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol
Not we. I use more messages, more data and pay half that. Verizon wouldn't be an option even if I wanted to.
I don't really think Sprint needed to market the ET4g, everyone and their mother knew that phone was coming to Sprint.
Sent from my Photon.
And why the hell is this thread in the PHOTON forum? Smfh...where is a mod when you need one......
Sent from my MoPho using XDA Premium.
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
I'm team Android all the way, but let's be honest...Apple users aren't nearly as discerning as we are, because they dont have a choice. Therefore if you want one of their phones there is but one launch day, hence a partial explanation for the need of a pre-order.
Sent from my MB855 using xda premium
even still not having preorders on one of sprints flagship phones (wether they know it is or not) is still poor choice. i mean hell i preordered my ns4g and that was a year too little too late
Thank you for sharing OP.... Now beat it.
Man for a second I thought I was in the wrong forum! Lol!
R2DeeTard said:
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
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bitter....what would I be bitter about poor service through out the NY metro area, and getting no help but run around. Missing important calls and finding out about it hours and days later. This has to change and I am not the only one having connection issues around the states.
I have touted Sprint for 15 years buddy, so get a grip. But, now they seem to be reverting back to the early 2000 era when they fell off the 60 stock high....rofl.
I know I should be ecstatic for my paltry cash that I got **** service with no real explanation for the last 4 months. If it doesn't change by the time a the Prime launches on Verizon I ll be gone. This is not being bitter it's called paying for service, and expecting to get it every day in the areas that I normally have service rather than when they decide to fix it and then lie about it. A few of the major tech sites has made this same issue of service alert in their blogs, and to Sprint about this issue. Sprint has told them in mid September they are working on it , and yet tell me there is no know issue. When I tell them its all over the Sprint forums, and and tech sites they then say oh yeah we are working on it and don't know when this issue will be fixed. Not to mention that because they recognize there is a issue they even opted to let me out of my contract. Let me tell you if the Prime was on Verizon I'd be gone.
Please Big Red bring out the Prime so the Photon owners can have our forum back.
Thought I'd give AT&T a call to complain about the battery issue since the firmware update. My thought being that if they don't get enough people complaining about it, they won't push any fixes from Samsung to the devices...
I ended up talking to someone at an obviously out-sourced call center. I told him that since the firmware update, I've had horrible battery life AND that I've had dropped calls more often than before...
After having me sing, dance, pray to the moon, and do strange (and almost sexual) things to my phone, he decided that I should get a replacement battery. (Nevermind that the issue started from a firmware update, that my battery is in PERFECT physical shape, etc) He also managed to insult me when he first asked about moisture exposure, and then had me check the moisture indicators (they were white.)
He then checked into the dropped calls, and tells me that I might be getting dropped calls because I'm not staying perfectly still when on the phone. (I guess tower hand-off is no longer supported with AT&T wireless.) He then claims that I, in the last 2 days, had two phone calls: one for 16 minutes and one for 137 minutes. That's obviously NOT calls I've made. I then read off my call log to him (including the dropped calls.) He, without any warning, then (I guess) puts me on hold. 44 minutes later (I was timing it), I hear a click and fast busy.
It's no wonder that AT&T was rated among the worst for customer service among wireless carriers.
Gary
I know exactly what you mean. I've had similar experiences dealing with their tech support. You get put on hold for huge amounts of time, then out of nowhere, they hang up. I remember one day, I was calling about a warranty replacement for one of my older phones, I was hung up on 4 times. It wasn't a dropped call, each person I asked said the call wasn't dropped but was hanged up, (plus I have never had a dropped call). They really need to step their game up.
If only there were some way to get those damn Wireshark caps of BT-AMP going nuts to someone with a clue...
I've given up hope.
LOL! I think that's how they trained their reps. Either said that "We have no problem with ###." Or hang up if the rep cannot find the answer in the scripts on CD. LOL!
Yeah I jist got off phone with att warranty replacement. I don't know if I'm happy yet.the good news is they are sending me a replacement. Bad new is its refurbished. I told them that I didn't pay $98 for a used phone. Argument didn't get me too far so we shall see what happens. She called it a rare condition Phone. My problem was the defective screen.with black splotches
Sent from my SAMSUNG-SGH-I777 using xda premium
BeenAndroidized said:
LOL! I think that's how they trained their reps. Either said that "We have no problem with ###." Or hang up if the rep cannot find the answer in the scripts on CD. LOL!
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Lol! I worked for an AT&T call center a while back. You just gave me a flashback lol.
Simba501 said:
Lol! I worked for an AT&T call center a while back. You just gave me a flashback lol.
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U r welcome. It must be true then. ROFLOL.
Sent from my SAMSUNG-SGH-I777 using XDA App
Simba501 said:
I worked for an AT&T call center a while back.
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Oh. I'm so very sorry. Did it hurt? I'm glad to see you recovered from what must have been a low point in your life. You know, we all hit rock bottom at times, but as long as we get up, wipe off the dirt, and push on - everything will work out.
Gary
I used to work at an AT&T call center and can recommend the following when dealing with them...always call back if you don't get what you want (within reason), never wait on hold for more than 10 min at a time (it's against co. policy to not check in every 5 min), be as courteous as possible given your circumstances. As a personal choice, I never speak to guys because they never help me--I always hang up and call back. If you get someone on the line that's difficult to understand, you can always "request an American agent." The outsourced agents have to try to help you, but if you insist, they have to transfer you. I hope this was at least mildly useful to someone reading this...
Sent from my SAMSUNG-SGH-I777 using xda premium
ONE of the reasons I'm moving to Verizon in a few months. Piss poor customer service. Thanks for sharing Gary!
sent from my Galaxy SII
lo-fi_engineer said:
The outsourced agents have to try to help you, but if you insist, they have to transfer you. I hope this was at least mildly useful to someone reading this...
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Click to collapse
Really? That IS good to know. I have a conductive hearing loss, and its VERY VERY difficult for me to understand heavy or fast accents. Especially male accents (my loss is at the lower frequencies.)
Then again, half the outsourced agents insist they are in the US (but for some reason, only the ones actually in the US will tell me what state they are in.)
Very good information! Thank you!
Oh, and I'm glad to see that you survived your experience at AT&T. I hear employees at that company are starting to learn from Foxconn employees on how to leave a job. (jump off the roof of the building.)
ATT CS can be quite helpful. You just have to know how to talk and not waste time on an unhelpful agent.
Premier CS has always been American, helpful and always got me what I want/needed.
Red5 said:
Premier CS has always been American, helpful and always got me what I want/needed.
Click to expand...
Click to collapse
What's premier CS? Extra customer service that you have to pay for?
If so that's kinda silly. Everyone gets CS, BUT if you want good CS, you need to pay extra ..LOL
sent from my Galaxy SII
No. I have a Premier account (tied in with my company corporate account) so when I call and the system runs my number, it sees that and automatically transfers me to Premier customer support... which has always been American, helpful and knowledgeable. I pay nothing extra.
Hmm good to know. (I've got a corporate FAN applied, so have a Premier account.)
That said, when I have an issue, I just go into a corporate store. My experience is that corporate-owned stores have superior technical support.
I'm wondering if there's a way I can bring the evidence against UCKK6 I've collected into a store and actually have it get somewhere useful...
Red5 said:
No. I have a Premier account (tied in with my company corporate account) so when I call and the system runs my number, it sees that and automatically transfers me to Premier customer support... which has always been American, helpful and knowledgeable. I pay nothing extra.
Click to expand...
Click to collapse
ah .. I don't have a premier account which explains the sh*tty customer service.
Well I'm a COR rep at an AT&T store, and I can tell you from experience that AT&T is a horrible company is so many ways.
I won't go into how bad they are to work for, and how horrible they treat their employees. They worry about the dumbrst stuff with their reps instead of worrying about what really counts in this company.
That aside. It's bad enough they treat us bad, but what's worse is they treat the customers bad.
Calling into Warranty is a nightmare, and I always suggest just driving to a Warranty center, which will be muich easier to get your phone replaced with minimal trouble.
Our deposit requirements are higher than any other Cell company. Yes we do have stricter credit requirements than Verizon. I've had customer who've had a few lines for years and never had an original deposit or late on their bills. You go to add a line and it hit's their credit and BOOM, it wants a deposit.
I could go on for an hour about all the crap, but I don't to depress anyone. LOL
The only reason I still work for AT&T is because I have been there so long that I'd hate to start out at the bottom with another company. But there are days I get close to putting in my resume at Verizon, which I think it is much better company in many ways.
On the phone with them now...
me: "My phone is less than 2 months old! I don't want it replaced with a refurbished phone. I want a new replacement."
them: "Sir, it won't be refurbished. it will be reconditioned."
me: "Please explain to me the difference."
them: "Sir, your phone is days more than 30 old, so it has to be reconditioned".
me: "Please explain to me the difference between refurbished and reconditioned. As far as I'm aware, they are the same."
them: "I told you that you have to have reconditioned replacement."
me: "I'd like to speak with an American Agent."
them: "I have no way to transfer you."
me: "I happen to know you can. Please transfer me to an american agent"
them: "there is nothing I can do transfer you."
me: "I'd like to speak with your supervisor"
them: "will you hold for 3-4 minutes while I get supervisor?"
me: "yes"
(5 minutes later)
them: "all supervisors are busy engaging in another calls. will you want to hold 3 4 more minutes?"
me: "yes"
...
(I hung up.)
Rather than mobility, I worked for AT&T/ Bell South's DSL division. It was rough at times, but all customer service is rough. You can't pick your customers (especially not the technologically illiterate) and when handling service-related calls, you often have to clean up after sales agents who lied to customers just to make their quota. It wouldn't be so bad, but corporate was complicit in encouraging that kind of behavior and the people that suffer are the customers and the tech & service suppport agents that they get irate with. I worked the system to keep my metrics in spec because corporate was more interested in how long I spent on a call than whether or not I actually fixed their problem. My opinion was that my primary goals were customer retention and connecting people with things they can actually use instead of worthless upgrades that they couldn't. Needless to say, I was the tier 2 agent you wanted to get bc I treated rules & processes like they were written in sand instead of stone:-D
My manager didn't like it, but his boss's boss liked my effectiveness so it was all good. As far as the job goes, it paid well, the benefits were good, and with such high turnover I got seniority for schedules in <6 months
Sent from my SAMSUNG-SGH-I777 using xda premium
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
Click to expand...
Click to collapse
Seems to me you were fed a line. Call back and see if the answer changes. If it doesn't, your are entitled to a credit. No questions asked.
roids87 said:
Seems to me you were fed a line. Call back and see if the answer changes. If it doesn't, your are entitled to a credit. No questions asked.
Click to expand...
Click to collapse
Yeah, they gave me a $10 credit, if that ain't a joke.
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
Click to expand...
Click to collapse
Sounds fishy... It's hard to believe that a carrier would just deny services and continue to charge for them. I assume this would mean no service for anyone in the ft worth area since you're not the only one who uses those towers. I don't think Sprint would risk the class action lawsuit.
Sent from my EVO LTE
premo15 said:
Sounds fishy... It's hard to believe that a carrier would just deny services and continue to charge for them. I assume this would mean no service for anyone in the ft worth area since you're not the only one who uses those towers. I don't think Sprint would risk the class action lawsuit.
Sent from my EVO LTE
Click to expand...
Click to collapse
No arguments there. I'll probably call back in a few days to see if they have anything better for me. Right now I'm sick and lost my voice, so I just don't want to deal with it. But once I get my voice back, I'll see if I can't get anything better out of them. Especially since I'm still paying for when I can't even use my phone which is kind of stupid.
NoClemency said:
No arguments there. I'll probably call back in a few days to see if they have anything better for me. Right now I'm sick and lost my voice, so I just don't want to deal with it. But once I get my voice back, I'll see if I can't get anything better out of them. Especially since I'm still paying for when I can't even use my phone which is kind of stupid.
Click to expand...
Click to collapse
Why would you call back in a few days? I would all over them about this if it were me and I wouldn't let up until I had a real explanation. Tell them to fix your **** or let you out of your contract (as not providing service to you while I assume you are in good standing and not violation the TOS on their part)
However, there are at least 3 sides to every situation what you say, what sprint says, and what really going on. Not calling you a liar it just seems like there is more to the story.
That's my 2 cents.
Sent from my EVO using xda premium
NoClemency said:
Just got off the phone with Sprint, and they said I won't be able to make a phone call, receive phone calls, or even text messages until October 14th because they are in the process of upgrading their towers to the new LTE network in the Fort Worth area. It's weird to own a phone that I can't use for the most basic features. GO Sprint GO.
P.S. Any recommendations on how to make a phone call or text over data so I can still make calls/text?
Click to expand...
Click to collapse
Sounds like a load of BS to me. I haven't had a problem with service around the area... I haven't actually been into "Fort Worth" in a few days, but I live pretty damn close. There is no way they could just shut off all services like that for almost two months. That rep must have been new or lied or something, because that doesn't even SOUND reasonable.
lol if they couldnt provide me service until Oct. 14th i would have just said i want to cancel without a fee immediately because i do business with my phone. and they can't really do squat because i pay for a service and they don't even let me do the most basic of functions.
OP needs to call back and get clarification. Only thing I have found:
https://www.sprint.net/maint_view.php
I might try to call again tonight once I get off of work. But again I'm not entirely sure what to say. Plus right now, I've lost my voice, so I can barely talk, as a result, I can't even show anger in my voice, so getting made isn't much of an option. I'm still not sure what I'm going to do yet.
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
Same here. Today is day 5 for me as well. But according to Sprint, I still have a lot of days left in front of me since the tower won't be back on until October 14th.
sobaked2921 said:
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Send me a pm. I am in dfw, work for sprint and glad to take a look at what's going on.
Pm me your number and some random addresses where you are having issues
Sent from my EVO using xda app-developers app
sobaked2921 said:
I'm like on day 5 of this **** it reallllly sucks. I live in Irving an have been having everything except the "can't make calls". Sprint needs to give a free month or something better.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
You should see if you can get an Airrave which makes your phone work over wifi... that really sucks tho. That only works at home tho...maybe they can send you a 2nd one for work.
5t
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
NoClemency said:
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
Click to expand...
Click to collapse
I will try and pull up that area today
Sent from my EVO using xda app-developers app
NoClemency said:
I just got off the phone with the a Sprint manager last night, who then connected me to her EVO specialist. She was also unable to solve the problem, so she told me that she will get the towers in the area looked at and try to determine what is going on in the area and give me a call back within 72 hours. That said, they said they were going to do this once before 5 days ago now, but I still haven't got a call back from then. However, one good thing that I got out of it all is that they are crediting my account for the past 6 days and how ever many days more it takes to get my phone back on the network. So at the very least, now I'm not paying for phone service that I'm not getting, so that makes me happy. I'm sure they will figure something soon with the towers if not maybe they can give me Airrave so I can at least make phone calls while I'm at home which would make things more liveable. I'll keep everyone posted on what they discover and what they decide to do.
In addition, my location is the TCU campus in Fort Worth. I live close by and go to school there. In both areas I get no cell service. But once I drive about 5 miles away I have no problems. Let me know if anyone else in the area is experience the problems on XDA. The sprint store nearby between Berry and Hulen St. said they have had a few customers coming the past few days with the same problem, but I was curious if anyone on here was also experiencing my pain.
Click to expand...
Click to collapse
No problems here in the Arlington/Mansfield/Kennedale area so far... I guess if that changes I will be reporting on here and raising hell with Sprint as well.
00mred00 said:
Send me a pm. I am in dfw, work for sprint and glad to take a look at what's going on.
Pm me your number and some random addresses where you are having issues
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
sobaked2921 said:
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
If that is the case it is either a provisioning error, phone isn't set to cdma only or bad phone.
Sent from my EVO using xda app-developers app
sobaked2921 said:
Pm sent. I've been all around north dallas to Arlington an I still havin issues. Any help would be great man. I'm thinkin this is only for LTE phones cuz my brother is on my line an he use an epic touch with no problems
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I don't think you have the same problem that I do, because if I leave my area my phone works, fine. I'm only having trouble when I'm at TCU or at my house which is right next to TCU. But who knows, maybe they are related.
P.S. I've already changed my phone to CDMA only to see if it would help but got no change. Plus I've already taken it into the Sprint store, and they said everything was fine with the phone and factory reset it and everything, but saw no problems because their building is outside of my tower radius, as a result the phone worked perfectly there.
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
Can you please keep this thread updated with any new information you receive? I am having these sound problems as well and would definitely keep an eye on this if you would keep us informed. Thanks alot, have a good day.
EDIT** Just going to add a few links to other sites where people can see what others are saying
http://www.androidorigin.com/sprint...xperiencing-garbled-distorted-audio-in-calls/
http://www.androidpolice.com/2013/1...ng-and-just-all-around-terrible-call-quality/
seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
My Sprint rep called me today and told me his store was informed today of the issue and said that no sprint store is supposed to swap these phones out for the sound issue and that a fix is being worked on. Told him I think my battery is acting up, he told me I could come in and get a couple batteries from the returned notes tomorrow lol. So hopefully one of the few I grab will work better than this battery.
Sent from my SM-N900P using xda app-developers app
The coming fix better not be PRL 2000, like on the Sprint Note 2! (I don't know for sure if the issues are the same)
seoulbrova said:
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
pcmanager said:
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
Click to expand...
Click to collapse
This garbled noise is no myth. I'm experiencing it big time with this phone and it's annoying the crap out of me!
Radio Silence
phyba said:
My Sprint rep called me today and told me his store was informed today of the issue and said that no sprint store is supposed to swap these phones out for the sound issue and that a fix is being worked on. Told him I think my battery is acting up, he told me I could come in and get a couple batteries from the returned notes tomorrow lol. So hopefully one of the few I grab will work better than this battery.
Sent from my SM-N900P using xda app-developers app
Click to expand...
Click to collapse
I just got my Note 3 on Monday. It had call issues. It was so bad it was unusable. I called my company account rep and they sent me a new one on Tuesday. It has the same issue. I have a co worker that just bought the phone on his personal account. He said the more he used the phone the worse the issue became. He decided to tough it out. Sent one back today and still have one more to send back. I am hoping that they fix the problem. By the way I asked if the price changed by the time the problem was fixed would I be able to get the phone for the current price. I was told they cant really say. Thanks Sprint.
Since the deletion of the "product ambassador" statement I have noticed that the original Social Care Specialist Shannon_DE there have been no chatter from Sprint. Are they busy working or hoping we all go away.
pcmanager said:
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
Click to expand...
Click to collapse
Sprint took down the page.
However, notice that the same Ambassador just posted this today:
https://community.sprint.com/baw/co...ors-top-apps-for-your-samsung-galaxy-note-iii
It doesn't address any of the call issues that we're having and in fact, you can't even reply to the thread. I was going to write something along the lines of, "We know the phone is great, we want to know what's being done to resolve the issue."
In any case, it's the same ambassador and it's pretty upsetting that instead of responding to our concerns, they post some useless garbage like that.
I REALLY hope people are registering and posting on the Sprint forum. The louder we get about it, the better our chances at getting this resolved IMHO.
seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
I am curious to why you ended up getting the phone when you said you skip this version? I ask because I know a few folks who are on the fence etc. They have different providers other than Sprint...
grifter9931 said:
I am curious to why you ended up getting the phone when you said you skip this version? I ask because I know a few folks who are on the fence etc. They have different providers other than Sprint...
Click to expand...
Click to collapse
I was going to skip it because of the tri band issue...But seeing as how I had the original Evo and never got wimax in those two years I felt if I upgraded now i'd have an upgrade available sooner than later. In other words I don't think having a tri band phone will make much difference in the next year or so.
seoulbrova said:
I was going to skip it because of the tri band issue...But seeing as how I had the original Evo and never got wimax in those two years I felt if I upgraded now if have an upgrade available sooner than later. In other words I don't think having a tri band phone will make much difference in the next year or so.
Click to expand...
Click to collapse
That was my feeling as well, however do you mind if I copy and paste the Sprint.com thread from earlier that was deleted?
grifter9931 said:
That was my feeling as well, however do you mind if I copy and paste the Sprint.com thread from earlier that was deleted?
Click to expand...
Click to collapse
nope...go for it. I'm hoping the word gets out on this so Sprint and Samsung feel some pressure. I'm going to post about it on the Sprint "review" on Amazon, Best Buy, etc
Just the fact that their ambassador had the audacity to post today about some nonsense while ignoring the real concerns screams, "screw the consumer." Notice on his thread on the Sprint forum that there is no option to reply...I wonder why that is.
note 3
I have the same problem...
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
nolimit06 said:
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
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I don't have this problem on my Note 2, my son's one or my wifes SIII. It could be a software issue? But there is an issue phone related.
Sent from my SM-N900P using Tapatalk 4
I wonder what the root of the cause could be to trigger this into happening..I driver all over Florida from Jacksonville to Tampa to Melbourne to Miami.Ive talked to my wife for hours and never heard crackling or popping or any kind of robotic voice sound.Just the typical dropped call and can you hear me now moments between tower changes while driving.
Sent from my SM-N900P using XDA Premium 4 mobile app
nolimit06 said:
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
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Ive said in numerous posts that it must be software or network related, but until SPRINT verifies that we don't know for sure.
I had the S2 known as the Epic Touch on Sprint. It could never find your location off GPS and that was supposed to be an "easy fix" as well but it never came.
I had to literally reset the phone everytime I wanted to use the GPS.
BrianBaker said:
I wonder what the root of the cause could be to trigger this into happening..I driver all over Florida from Jacksonville to Tampa to Melbourne to Miami.Ive talked to my wife for hours and never heard crackling or popping or any kind of robotic voice sound.Just the typical dropped call and can you hear me now moments between tower changes while driving.
Sent from my SM-N900P using XDA Premium 4 mobile app
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Same here in Oklahoma. Got the phone on day of release and not once have I heard any crackling or poppling. Sound is nice and clear.
Wonder if there is a bad batch out there?
I'm using hardware version 900p.12 and no crackling or garbled audio. Just got it a few days ago.
Sent from my SM-N900P using xda app-developers app
skippyg said:
I'm using hardware version 900p.12 and no crackling or garbled audio. Just got it a few days ago.
Sent from my SM-N900P using xda app-developers app
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I have the hardware version 900p.12 and my voice calls are all messed up. It's driving me nuts I got the phone at bestbuy on day one
Sent from my SM-N900P using xda app-developers app