Note 3 AUDIO problem and Sprint's Response - Sprint Samsung Galaxy Note 3

So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador

seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
Can you please keep this thread updated with any new information you receive? I am having these sound problems as well and would definitely keep an eye on this if you would keep us informed. Thanks alot, have a good day.
EDIT** Just going to add a few links to other sites where people can see what others are saying
http://www.androidorigin.com/sprint...xperiencing-garbled-distorted-audio-in-calls/
http://www.androidpolice.com/2013/1...ng-and-just-all-around-terrible-call-quality/

seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
My Sprint rep called me today and told me his store was informed today of the issue and said that no sprint store is supposed to swap these phones out for the sound issue and that a fix is being worked on. Told him I think my battery is acting up, he told me I could come in and get a couple batteries from the returned notes tomorrow lol. So hopefully one of the few I grab will work better than this battery.
Sent from my SM-N900P using xda app-developers app

The coming fix better not be PRL 2000, like on the Sprint Note 2! (I don't know for sure if the issues are the same)

seoulbrova said:
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free

pcmanager said:
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
Click to expand...
Click to collapse
This garbled noise is no myth. I'm experiencing it big time with this phone and it's annoying the crap out of me!

Radio Silence
phyba said:
My Sprint rep called me today and told me his store was informed today of the issue and said that no sprint store is supposed to swap these phones out for the sound issue and that a fix is being worked on. Told him I think my battery is acting up, he told me I could come in and get a couple batteries from the returned notes tomorrow lol. So hopefully one of the few I grab will work better than this battery.
Sent from my SM-N900P using xda app-developers app
Click to expand...
Click to collapse
I just got my Note 3 on Monday. It had call issues. It was so bad it was unusable. I called my company account rep and they sent me a new one on Tuesday. It has the same issue. I have a co worker that just bought the phone on his personal account. He said the more he used the phone the worse the issue became. He decided to tough it out. Sent one back today and still have one more to send back. I am hoping that they fix the problem. By the way I asked if the price changed by the time the problem was fixed would I be able to get the phone for the current price. I was told they cant really say. Thanks Sprint.
Since the deletion of the "product ambassador" statement I have noticed that the original Social Care Specialist Shannon_DE there have been no chatter from Sprint. Are they busy working or hoping we all go away.

pcmanager said:
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
Click to expand...
Click to collapse
Sprint took down the page.
However, notice that the same Ambassador just posted this today:
https://community.sprint.com/baw/co...ors-top-apps-for-your-samsung-galaxy-note-iii
It doesn't address any of the call issues that we're having and in fact, you can't even reply to the thread. I was going to write something along the lines of, "We know the phone is great, we want to know what's being done to resolve the issue."
In any case, it's the same ambassador and it's pretty upsetting that instead of responding to our concerns, they post some useless garbage like that.
I REALLY hope people are registering and posting on the Sprint forum. The louder we get about it, the better our chances at getting this resolved IMHO.

seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
I am curious to why you ended up getting the phone when you said you skip this version? I ask because I know a few folks who are on the fence etc. They have different providers other than Sprint...

grifter9931 said:
I am curious to why you ended up getting the phone when you said you skip this version? I ask because I know a few folks who are on the fence etc. They have different providers other than Sprint...
Click to expand...
Click to collapse
I was going to skip it because of the tri band issue...But seeing as how I had the original Evo and never got wimax in those two years I felt if I upgraded now i'd have an upgrade available sooner than later. In other words I don't think having a tri band phone will make much difference in the next year or so.

seoulbrova said:
I was going to skip it because of the tri band issue...But seeing as how I had the original Evo and never got wimax in those two years I felt if I upgraded now if have an upgrade available sooner than later. In other words I don't think having a tri band phone will make much difference in the next year or so.
Click to expand...
Click to collapse
That was my feeling as well, however do you mind if I copy and paste the Sprint.com thread from earlier that was deleted?

grifter9931 said:
That was my feeling as well, however do you mind if I copy and paste the Sprint.com thread from earlier that was deleted?
Click to expand...
Click to collapse
nope...go for it. I'm hoping the word gets out on this so Sprint and Samsung feel some pressure. I'm going to post about it on the Sprint "review" on Amazon, Best Buy, etc
Just the fact that their ambassador had the audacity to post today about some nonsense while ignoring the real concerns screams, "screw the consumer." Notice on his thread on the Sprint forum that there is no option to reply...I wonder why that is.

note 3
I have the same problem...

Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4

nolimit06 said:
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
Click to expand...
Click to collapse
I don't have this problem on my Note 2, my son's one or my wifes SIII. It could be a software issue? But there is an issue phone related.
Sent from my SM-N900P using Tapatalk 4

I wonder what the root of the cause could be to trigger this into happening..I driver all over Florida from Jacksonville to Tampa to Melbourne to Miami.Ive talked to my wife for hours and never heard crackling or popping or any kind of robotic voice sound.Just the typical dropped call and can you hear me now moments between tower changes while driving.
Sent from my SM-N900P using XDA Premium 4 mobile app

nolimit06 said:
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
Click to expand...
Click to collapse
Ive said in numerous posts that it must be software or network related, but until SPRINT verifies that we don't know for sure.
I had the S2 known as the Epic Touch on Sprint. It could never find your location off GPS and that was supposed to be an "easy fix" as well but it never came.
I had to literally reset the phone everytime I wanted to use the GPS.

BrianBaker said:
I wonder what the root of the cause could be to trigger this into happening..I driver all over Florida from Jacksonville to Tampa to Melbourne to Miami.Ive talked to my wife for hours and never heard crackling or popping or any kind of robotic voice sound.Just the typical dropped call and can you hear me now moments between tower changes while driving.
Sent from my SM-N900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Same here in Oklahoma. Got the phone on day of release and not once have I heard any crackling or poppling. Sound is nice and clear.
Wonder if there is a bad batch out there?

I'm using hardware version 900p.12 and no crackling or garbled audio. Just got it a few days ago.
Sent from my SM-N900P using xda app-developers app

skippyg said:
I'm using hardware version 900p.12 and no crackling or garbled audio. Just got it a few days ago.
Sent from my SM-N900P using xda app-developers app
Click to expand...
Click to collapse
I have the hardware version 900p.12 and my voice calls are all messed up. It's driving me nuts I got the phone at bestbuy on day one
Sent from my SM-N900P using xda app-developers app

Related

Very poor 3G speeds

So, Thursday started a terrible issue with my 3VO. My 3G speeds have been maxing at 40kbs. On Saturday, I couldn't get over 9kps. I've called Sprint and they had me reset all of the settings, but it didn't help. I purchased an app that looks at apps internet usage and can't find an app that is maxing anything out. I'm not having any issues with Wifi. There isn't any 4G in my area to test.
Is anyone else having this issue? If so, are there any fixes?
Thank you in advance for any help.
LD
What rom are you on?
Did you ask Sprint how their network is there? Tech guy I talked to gave me the info on this area, retention canceled my contract. No ETF for me get to keep the phones.
Yes I too have this issue. Best suggestion is to keep calling Sprint and get everyone you know having similar issues to call in as well so they do something about it.
The infrastructure has become heavily saturated in the past 6 months. A lot of people are having similar issues with this across the country. I get 10-20 kbps, and Sprint told me that's acceptable and nothing is guaranteed, which is true, but they should still maintain some level of service if they expect us to pay hundreds per month.
My 3G is unusable. If I am not on 4G or WiFi I pretty much can't use the internet. Sucks -_-
Did you temp root prior to running the full root program? If so did you delete all of the temp root stuff before full root?
I had the same issue. I believe it had something to do with the root process. If 3g is unusable you should be able to get a warranty replacement from Sprint. That's what I ended up having to do...
I don't know what to say because its the exact opposite for me which is weird because with my OG EVO I would have terrible speeds but with my 3D I seem to top 1Mbps every speed test.
Sent from my Shooter.
My 3g speeds have been horrible too. I get like 20-50kps downtown by my work when I used to get like 300-600. But, by my house I get 300-600 because I'm close to a tower.
I really feel like it started after I rooted, and I never did the temp root.
dustinmatthews87 said:
What rom are you on?
Click to expand...
Click to collapse
I haven't rooted the phone, so I am stock.
vinterchaos said:
Did you ask Sprint how their network is there? Tech guy I talked to gave me the info on this area, retention canceled my contract. No ETF for me get to keep the phones.
Click to expand...
Click to collapse
Yes. The guy I spoke with checked it out. He said that there were several outages last week, but all of them should be fixed.
ReinMaker said:
Yes I too have this issue. Best suggestion is to keep calling Sprint and get everyone you know having similar issues to call in as well so they do something about it.
The infrastructure has become heavily saturated in the past 6 months. A lot of people are having similar issues with this across the country. I get 10-20 kbps, and Sprint told me that's acceptable and nothing is guaranteed, which is true, but they should still maintain some level of service if they expect us to pay hundreds per month.
Click to expand...
Click to collapse
They gave me a ticket to return the phone to the store, but warned me that the store may replace it with a refurb.
As for your issue, this guy told me that the poor speed was unacceptable and they would do their best to get it fixed. He also put in tickets to have the network examined. I wouldn't take that from them, so you shouldn't either. I've been with Sprint for 7 years and have had my ups-and-downs. Yet, they have been really good lately. Hell, if you want, I will even call them with you. That is just not right!
fmedina2 said:
My 3G is unusable. If I am not on 4G or WiFi I pretty much can't use the internet. Sucks -_-
Click to expand...
Click to collapse
I am glad that I am not alone, but this isn't good that we are all having this issue.
GadgetMonger said:
Did you temp root prior to running the full root program? If so did you delete all of the temp root stuff before full root?
I had the same issue. I believe it had something to do with the root process. If 3g is unusable you should be able to get a warranty replacement from Sprint. That's what I ended up having to do...
Click to expand...
Click to collapse
I haven't rooted because I have been having so many issues with the phone. Once I get it replaced with a good one -- is there a good one? -- then I will root. I've been looking at some of the benchmark scores from some of these ROMs being in the 4000+ range and am drooling. MAJOR DROOLING!
DoctorComrade said:
I don't know what to say because its the exact opposite for me which is weird because with my OG EVO I would have terrible speeds but with my 3D I seem to top 1Mbps every speed test.
Sent from my Shooter.
Click to expand...
Click to collapse
Thank you. Glad to hear that some people are having positive upgrades with the EVO3D over the EVO4G.
MILTOWN said:
My 3g speeds have been horrible too. I get like 20-50kps downtown by my work when I used to get like 300-600. But, by my house I get 300-600 because I'm close to a tower.
I really feel like it started after I rooted, and I never did the temp root.
Click to expand...
Click to collapse
Well, let's keep this thread going and see if we can get some of these issues figured out. Hopefully, we will be able to figure them out.
Oh, one of my biggest issues with the phone is that I sound like I am talking through a tin can to the caller on the other side. Is anyone else having this issue?
LordDavon said:
They gave me a ticket to return the phone to the store, but warned me that the store may replace it with a refurb.
As for your issue, this guy told me that the poor speed was unacceptable and they would do their best to get it fixed. He also put in tickets to have the network examined. I wouldn't take that from them, so you shouldn't either. I've been with Sprint for 7 years and have had my ups-and-downs. Yet, they have been really good lately. Hell, if you want, I will even call them with you. That is just not right!
Click to expand...
Click to collapse
I tried to get tickets put in but they kept telling me that the previous ticket is closed (when I had no service, no calls, text and 3g). I tried pleading with several supervisors and the "upper escalation supervisor" said "sorry, speeds are not guaranteed".
I told the guy that at that speed, even if I used it 24/7 for a month straight, I won't hit 2 GB, so why do they advertise unlimited 3G, and he was like "well I'll look into it". I got no response. I've been on the phone with them for the past 3 days, and they just keep telling me, "we're working on it". One person says there are no outages, another says there is. I ask for supervisors, and they just magically "cut off" and I'm not even rude with them. I don't like getting loud and rude over the phone (I have to use an iPhone to call them because how bad service is around here to begin with)
ReinMaker said:
I tried to get tickets put in but they kept telling me that the previous ticket is closed (when I had no service, no calls, text and 3g). I tried pleading with several supervisors and the "upper escalation supervisor" said "sorry, speeds are not guaranteed".
I told the guy that at that speed, even if I used it 24/7 for a month straight, I won't hit 2 GB, so why do they advertise unlimited 3G, and he was like "well I'll look into it". I got no response. I've been on the phone with them for the past 3 days, and they just keep telling me, "we're working on it". One person says there are no outages, another says there is. I ask for supervisors, and they just magically "cut off" and I'm not even rude with them. I don't like getting loud and rude over the phone (I have to use an iPhone to call them because how bad service is around here to begin with)
Click to expand...
Click to collapse
You're not going to get anywhere over the phone. Go in to a Sprint store and talk to someone face to face. The guy I talked to had the OG EVO. I had him set the phones side by side and load the same video from youtube. His og loaded right up while my 3d wouldn't load at all. Also did the same thing downloading an app from the market. OG blew 3D away. I pointed out mine had a dual core processor and he couldn't deny there was a problem with the 3D.... Warranty replacement baby. When it came in we tried the same test and my new 3D loaded up before his og... Not by much, but the difference was obvious.
Well, while I was posting earlier, I was on the phone with Sprint. I was just trying to get an update on the ticket they put into the network people. The CSR kept telling me that he couldn't find a ticket from earlier and that he would put on in. I hung up shortly after.
About an hour later, my data rates went from 10kbs to 800kbs down. So, I am thinking that there was something wrong on the Sprint side of things. Now, I am going to wait a few days and see if they stay where they are. If they stay, and there is a fix for the call quality issue, I am rooting it.
This also means that your issue could be on their side also. I agree with the above poster too. Get into the store and talk to them. You shouldn't give in to what they're telling you either. You pay an additional $10 for premium 3G and 4G. Not for 1x speeds.
GadgetMonger said:
You're not going to get anywhere over the phone. Go in to a Sprint store and talk to someone face to face. The guy I talked to had the OG EVO. I had him set the phones side by side and load the same video from youtube. His og loaded right up while my 3d wouldn't load at all. Also did the same thing downloading an app from the market. OG blew 3D away. I pointed out mine had a dual core processor and he couldn't deny there was a problem with the 3D.... Warranty replacement baby. When it came in we tried the same test and my new 3D loaded up before his og... Not by much, but the difference was obvious.
Click to expand...
Click to collapse
Well the problem with mine is with all 5 lines, which are the: LG Optimus, EVO 3D, two EVO 4Gs and an EVO Shift. All have the same issues. I too had the EVO4G when the issues started 2 months ago. I brought it into the store back then, and they just kept replacing it. I got I think 3 replacements. I finally gave in an bought the EVO 3D instead. Same issue. It seems for me at least, its the just the general coverage area, and not because of the phone. The only thing this phone does more is drop calls and aside from the network issues, has to do with the placement of the antenna.
Other than that, the 3G speeds are the same on all 5 phones. 10-20, and maybe 50-70 (kbps, not kb, like 56kbps dialup) past midnight.
EDIT: BTW this occurs with everyone's phone around my area, but they're too lazy to call in. Only one of my friends (who is in the zip code over) is also calling in and getting nowhere as well.
UPDATE: So I got through to a supervisor in retentions, he finally said they can't do anything about it. His first offer was a $10 credit, and I'm like seriously? We argued back and forth and after 2 hours he says "Ok fine, your contract ends today for line XXXX and we will waive your ETF, please return your phone to where you purchased it".
So I ask him what about the other lines and he says no only this line. At that point I just gave up because I don't think he got the point that all phones are experiencing the same thing. I mean I'm not gonna switch with just one line and keep the other 4 on Sprint, especially if they all suffer the same dial up speeds. That will be a ****load of money. Then I got another speech about how service is not guaranteed and a bunch of BS, and I told him "Alright good night" and hung up.
Anybody got a current number to the Executive Department? Last number I found rerouted me to retentions. I don't think they'll be fixing anything anytime soon. He even admit two towers are down in my area and then later said it's probably my phones. If they let all of us out, I'm gone.
Sorry for the threadjack OP.

No data, calls or text?

Is Sprint having outages that i don't know about? At least 5 times a week (past 3 weeks) my 3G icon goes away and my signal bars turn gray and i cant call, text or use data. Its extremely frustrating! Its not my bill/service as im always on time and ive NEVER been late or missed a payment so that's not the problem. I just dont get it. Ive reset my phone a million times! What is going on? When i make calls it just says "your account cannot be validated" and all text get rejected. After a couple of hours the 3G comes back and i can make calls. Sprint you're already horrible please dont make me pay cancellation fees because i will.
Anyone else experience this?
Sounds like a tower issue, happened to me months ago, call and complain, got a credit when doing so myself. Worse case scenario they make you hard reset, it doesn't work, they send a tech to the tower and they figure our there is a problem
Sent from one focused MoPho
Rabidmechanic05 said:
Sounds like a tower issue, happened to me months ago, call and complain, got a credit when doing so myself. Worse case scenario they make you hard reset, it doesn't work, they send a tech to the tower and they figure our there is a problem
Sent from one focused MoPho
Click to expand...
Click to collapse
Thanks for response man. I thought about tower issues but its been happening way too much so i started believing it was my actual phone.
If you go to the official sprint forums you will see many posts with these same problems, so its not the phone. http://community.sprint.com/baw/community/buzzaboutwireless/network-and-coverage
Lancerz said:
If you go to the official sprint forums you will see many posts with these same problems, so its not the phone. http://community.sprint.com/baw/community/buzzaboutwireless/network-and-coverage
Click to expand...
Click to collapse
Yeah you're right, i browsed around and its a few people with same issue. My phone is working (for now) but im sure it will happen again. I called sprint and they said my area was experiencing technical difficulties lol, i said "for the past 3 weeks" the rep got silent. Im looking into the big red screw sprint.
kennypow3rs said:
Yeah you're right, i browsed around and its a few people with same issue. My phone is working (for now) but im sure it will happen again. I called sprint and they said my area was experiencing technical difficulties lol, i said "for the past 3 weeks" the rep got silent. Im looking into the big red screw sprint.
Click to expand...
Click to collapse
Just call for a credit, remember, you can't use unlimited data on Big Red, and if they won't give you most of your bill back, try speaking to a manager and demanding your money back as you were not getting the required service specified in the contract.
EDIT: Remember, go up the chain of commands if needed, and be persistent.
Sent from my MB855 using xda premium

heres to wishing i worked for verizon instead

Hello all my name is Kurtis I am the lead service technician at the st Clair shores store in Michigan. Lately there have been some major tower outages within scs and surrounding cities. I assume its 3g capacity upgrades and lte installation, but being a preferred retailer sprint doesn't tell us squat.
I'm here to formally apologize to all our customers who have been experiencing the notorious robot voice and blocked calls (not dropped, but blocked). Truthfully if I was a network vision engineer we would have had 4g since '10.
I suppose I'm reaching out in hopes someone here light have some insight into when these issues might be resolved.
...thanks...I think?
Look up your zip code on network.sprint.com to see what's going on in your area. Could be upgrades....
Sent from my EVO using xda premium
droiddawg said:
Look up your zip code on network.sprint.com to see what's going on in your area. Could be upgrades....
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Thanks for the reply. I have checked that site religiously for 2 years. I can assure you it has sat at "6 upgrade in the next 6 months" for damn near 20 months lol.
To make it all worse these outages aren't being reported in service render or network events so customer care is constantly telling our customers there is no network issue and that its an issue with their device.
Icing on the cake.
StormMcCloud said:
...thanks...I think?
Click to expand...
Click to collapse
You are most certainly welcome...I think?
Might be time to get in touch with corporate then kurtis. Give them a call and keep having them escalate you until you get like a level 7 tech support supervisor.
I have no idea how high the tiers are....so, 7 was a number that came to find. That, or email Dan Hesse. There was a list on google of all of the "head honchos" emails. Email them and keep resending until you get a humanly response.
Sent from my EVO using xda premium
droiddawg said:
Might be time to get in touch with corporate then kurtis. Give them a call and keep having them escalate you until you get like a level 7 tech support supervisor.
I have no idea how high the tiers are....so, 7 was a number that came to find. That, or email Dan Hesse. There was a list on google of all of the "head honchos" emails. Email them and keep resending until you get a humanly response.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
My only issue with this is our store tends to be rather busy, constantly. I usually work 60+ hours a week so calling on my own time is not an option. Because I'm lead, and this point in time the ONLY tech, there is no time in my work day to reach out.
An email is jot a bad idea...but my gut is telling me I would only get some scripted regurgitation in response. I suppose its worth a try.
Alas, working for sprint you might think I have some amazing contacts. Reaching out to my dm or srss has yielded no results.
In the past 5 days I have had at least a dozen people come in and cancel on one of our demo phones because they are unable to cancel their account with their own phone in their own house. Has this jot raised a red flag with corporate??
I work for a preferred company in Cleveland. The best suggestion I can give is make one call to care to submit a network ticket. A network engineer will contact you within 72 hours. Discuss the issues with them and that you need some answers for your customers. They have been very helpful to us in Cleveland. They will tell you straight up what they are working on and timelines for your area. Also just keep communicating network vision with your s&r customers. Network vision is a real thing and its up to us on the front line to keep our customers informed. If they don't understand what's changing on their network then they will be upset.
The biggest thing to consider is that as cell sites are being updated you will have a loss in coverage and capacity BUT it will be better for us all when everythings done.
You say you don't have time to call but if your a tech lead then you need to do whatever it takes to get answers and be truthful to your customers.
Sent from my EVO using Tapatalk 2
kurtiskobain said:
Thanks for the reply. I have checked that site religiously for 2 years. I can assure you it has sat at "6 upgrade in the next 6 months" for damn near 20 months lol.
To make it all worse these outages aren't being reported in service render or network events so customer care is constantly telling our customers there is no network issue and that its an issue with their device.
Icing on the cake.
Click to expand...
Click to collapse
Same here dang thing never changes since they launched it.
Sent from my GT-I9300 ro.cdma.home.operator.alpha using Tapatalk 2
lookout4theyeti said:
I work for a preferred company in Cleveland. The best suggestion I can give is make one call to care to submit a network ticket. A network engineer will contact you within 72 hours. Discuss the issues with them and that you need some answers for your customers. They have been very helpful to us in Cleveland. They will tell you straight up what they are working on and timelines for your area. Also just keep communicating network vision with your s&r customers. Network vision is a real thing and its up to us on the front line to keep our customers informed. If they don't understand what's changing on their network then they will be upset.
The biggest thing to consider is that as cell sites are being updated you will have a loss in coverage and capacity BUT it will be better for us all when everythings done.
You say you don't have time to call but if your a tech lead then you need to do whatever it takes to get answers and be truthful to your customers.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I guess my point was I feel as if all my upper management knows about the issue, why should it be my responsibility to to get this ticket opened for our area. I suppose that's the nature of PCs experts.
However, I do care about my customers, and having seen so many cancellations in front of my own eyes, I certainly have no problem taking on the responsibility. So your saying all I need to do is call care and they can get a network ticket opened? Or should I call advanced tech support? If this ticket is opened will care be able to see it and relay this to the customers? I gotta say that's my biggest gripe
Yes if you just call and request a network ticket for your self, they have a network engineer personally call you. Then just talk to them about the issues and they'll give you some details for your area. I can tell you with any PR company upper management cares about store performance. Its up to your store to find the answers.. That's just how it is :/ your corporate service and repair rep will be useless as well. They always are lol
Sent from my EVO using Tapatalk 2
lookout4theyeti said:
Yes if you just call and request a network ticket for your self, they have a network engineer personally call you. Then just talk to them about the issues and they'll give you some details for your area. I can tell you with any PR company upper management cares about store performance. Its up to your store to find the answers.. That's just how it is :/ your corporate service and repair rep will be useless as well. They always are lol
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I'm struggling to keep my csats above goal BC of these issues. Its hard to get the customer to understand its not our fault, and giving us a bad review will not help their case. As of late I have taken to not even putting people in eticket. NASC has suffered needless to say. I really appreciate your replies and advice...
Its a sad day when fellow nerds on xda are more help than corporate sprint themselves. Then again, perhaps that's a lesson I should've learned long ago.
pm me and I can help you with csat. I maintained above goal csat in s&r for over a year while I was managing an s&r store. I just recently moved to a non s&r store and got their csat from a 60% 90 day average to above 86%.
Sent from my EVO using Tapatalk 2
Oh ya and I don't know if your aware but eticket can generate a survey now just by accessing someones account. You don't even need to submit a ticket, so just be sure to tell everyone about the survey if you access the account through eticket even if you don't do anything. Luckily snap still requires a change to the account to generate a survey
Sent from my EVO using Tapatalk 2
You should reach out to your local RF or net ops team and build a relationship with them. This would help both you and them find issues and troubleshoot them (this would provide the customers with a better experience).
This is only a suggestion but hopefully you follow through with it....
Sent from my EVO
lookout4theyeti said:
Oh ya and I don't know if your aware but eticket can generate a survey now just by accessing someones account. You don't even need to submit a ticket, so just be sure to tell everyone about the survey if you access the account through eticket even if you don't do anything. Luckily snap still requires a change to the account to generate a survey
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Whoa when did this start?
Not to be a jerk but what does this thread have anything to do with the Evo?
Back on topic......
I know thr op is frustrated in this thread but if the wrong person from sprint sees this you will likely be getting your wish and looking to work at Verizon. Just some kinds thoughts from someone who has seen it all before.
In case you haven't noticed Sprint is fledgling to survive and the ones they will cut first are the ones that are not behind them 100%.
With that said I wish you the best. I know what its like to feel helpless when your really 100% behind them ans desperate to make the customer happy.
Think this thread has reached its potential here guys....OP has gotten some advice and I dont want this to turn into a Sprint sucks, or VZ vs Sprint ranting thread either...

Call quality

Is anyone having issues with call quality? The other person sounds muffled at times and cuts in and out. Very annoying
anth75 said:
Is anyone having issues with call quality? The other person sounds muffled at times and cuts in and out. Very annoying
Click to expand...
Click to collapse
I personaly have only encountered that once with this phone and that was when i only had 1 bar of service.
onemanruler said:
I personaly have only encountered that once with this phone and that was when i only had 1 bar of service.
Click to expand...
Click to collapse
No matter if it's 3G or LTE, it still cuts out the other person. I hope I don't have to return it because I tripped know but what are the odds they check it at the sprint store?
anth75 said:
No matter if it's 3G or LTE, it still cuts out the other person. I hope I don't have to return it because I tripped know but what are the odds they check it at the sprint store?
Click to expand...
Click to collapse
Try following the instructions here
http://forum.xda-developers.com/showthread.php?p=16177583
http://swappa.com/listing/ZZV485/view
note 2 for sale
call quality
Call quality on the Note 3 has been poor from the get-go. The Sprint Community forum has people across America posing their voice popping, crackling, high pitched squeaking, and dropped calls.
It's big and it's widespread.
Sprint claims an update is coming out the end of October. Many have returned/exchanged their phones without resolve.
We'll have to see how the update resolves this call quality issue.
Many are experiencing Wi-Fi connect issues, screen interface lagging, SNote buggy interface, and incompatibility to transfer your native phone calendar entries from the Note 2 to the Note 3. KIES and the Smartswitch app are not compatible for restoring Note 2 over to Note 3. There's Supporting Community forum info on that too.
A fix is due out. The wait is hard.
John
jonscudder said:
Call quality on the Note 3 has been poor from the get-go. The Sprint Community forum has people across America posing their voice popping, crackling, high pitched squeaking, and dropped calls.
It's big and it's widespread.
Sprint claims an update is coming out the end of October. Many have returned/exchanged their phones without resolve.
We'll have to see how the update resolves this call quality issue.
Many are experiencing Wi-Fi connect issues, screen interface lagging, SNote buggy interface, and incompatibility to transfer your native phone calendar entries from the Note 2 to the Note 3. KIES and the Smartswitch app are not compatible for restoring Note 2 over to Note 3. There's Supporting Community forum info on that too.
A fix is due out. The wait is hard.
John
Click to expand...
Click to collapse
Wow... Just went through a few pages on sprint community. I thought it was just me and was ready to return my phone. It's really bad and can't even talk to someone for more than 2 minutes. Only problem is I'm rooted and can't get updates but I'm sure jellybomb will be updated with sprints fix... I hope
Note 3 issues
anth75 said:
Wow... Just went through a few pages on sprint community. I thought it was just me and was ready to return my phone. It's really bad and can't even talk to someone for more than 2 minutes. Only problem is I'm rooted and can't get updates but I'm sure jellybomb will be updated with sprints fix... I hope
Click to expand...
Click to collapse
You're not alone my friend. Regarding returning the phone... I understand you're rooted, but if you happened to follow the procedure which saved you from tripping the KNOX security app, perhaps you can return your phone to stock and return it. I've been with Sprint a long time, and not all Galaxy phones get fixed (as in the galaxy S2 fiasco). If you are within 14 days (day of sale counts as day one!), returning the phone resets your upgrade status.
It would be a major bummer if you kept the Note 3 (which has many issues), and the "fix" they "say" is coming out doesn't "fix" the problem (or creates new ones). You know how that goes.
Good luck.
John
jonscudder said:
You're not alone my friend. Regarding returning the phone... I understand you're rooted, but if you happened to follow the procedure which saved you from tripping the KNOX security app, perhaps you can return your phone to stock and return it. I've been with Sprint a long time, and not all Galaxy phones get fixed (as in the galaxy S2 fiasco). If you are within 14 days (day of sale counts as day one!), returning the phone resets your upgrade status.
It would be a major bummer if you kept the Note 3 (which has many issues), and the "fix" they "say" is coming out doesn't "fix" the problem (or creates new ones). You know how that goes.
Good luck.
John
Click to expand...
Click to collapse
I know exactly how that goes! LOL... Who knows if there will ever be a fix. I did trip knox but what are the odds they check for that? I will return it to stock and cross my fingers that they don't check. I'll try and get the 400. I paid and go to best buy were they are apparently matching amazon for 250. I jut can't deal with how bad it is. Has anyone heard of them checking for knox being tripped? I've had the phone only 4 days so I hope they don't check
Note 3 Issues
anth75 said:
I know exactly how that goes! LOL... Who knows if there will ever be a fix. I did trip knox but what are the odds they check for that? I will return it to stock and cross my fingers that they don't check. I'll try and get the 400. I paid and go to best buy were they are apparently matching amazon for 250. I jut can't deal with how bad it is. Has anyone heard of them checking for knox being tripped? I've had the phone only 4 days so I hope they don't check
Click to expand...
Click to collapse
There's a couple of thoughts on this.
1. Turn the phone in. If they take it, you haven't been dishonest. It's their responsibility to accept/reject returns.
2. Mentioning a technical reason for returning the phone will surely cause their tech department to verify the stated problem, which will cause more scrutiny than relaying another possible (and true) non-technical reason. "My wife states it's too big" (jokes aside).
3. If you go when they are real busy, hectic even, there's less opportunity for... you know.
4. Get a female to help you. I'm not making any capability statements. Percentage of chance, there's probably more nerdy males that know what "rooting" is than females. This is a guess.
5. Pay some crazy person to create a distraction the whole time you're there, requiring multiple employees to aide that individual.
6. Pray.
Those are pretty much your options.
John
---------- Post added at 03:15 AM ---------- Previous post was at 02:49 AM ----------
I guess I should put this out there...
If you are returning a Sprint Galaxy Note 3, for any reason (mostly it's been the voice snap, crackle, pop issue nation wide), you should be aware of this:
If it's a Sprint Corporate Retail store...
You have 3 days to return the phone to avoid any fees. Day of sale is day #1, so count 2 from purchase date. BEFORE YOU LEAVE THE STORE, MAKE SURE THAT THEY NOTE YOUR ACCOUNT FOR REVERSAL OF YOUR ACTIVATION FEE, AND RESET YOUR UPGRADE STATUS (if you used an upgrade). You will be happy you did this, because getting this stuff reversed after the fact requires a Sprint CS who knows what they're doing. Not all Sprint reps are created equal. It took me 1.5 weeks to get 2 returns within 3 days ($72) returned/credited to me).
If you return the phone after the 3 days, but within 14 days, you week pay BOTH a restocking fee, and an activation/upgrade fee. However, because it was within 14 days, you get your purchase price back, and, just as important, you reset your upgrade. MAKE SURE THEY REVERSE YOUR UPGRADE ON THE SPOT.
All Sprint fees are negotiable. It really does depend on who you get at CS. I did better with women CS representatives for some reason. Maybe it was all the clean wife jokes (if there is such a thing) I tell during the transaction.
Best Buy has no restocking fee. Some Best Buy stores state that after the 3rd return, you can only exchange after that.
Please note: Only completely returning your phone and resetting your upgrade (if applicable) starts that 14 day grace period over again with another (or same) phone. Exchanges DO NOT stop the 14 Day clock concerning your Sprint upgrade reversal nor return policy. Best Buy will exchange within 14 days, and that starts your Best Buy 14 days over again, but not regarding how Sprint views upgrade reset and return ability.
If you are trying to return a phone for the same one, do a complete return, not exchange. With an exchange, your 14 day clock keeps ticking. Remember, day of sale is day one.
Hope this helps.
John
Note 3 Call Quality
anth75 said:
Is anyone having issues with call quality? The other person sounds muffled at times and cuts in and out. Very annoying
Click to expand...
Click to collapse
Hello again.
I just got a call today from Sprint Technical Support regarding the ticket on the voice call quality issue on the Galaxy NOTE 3.
"Jennifer" verified that there is indeed an issue, and that it's a software issue because "all Sprint Note 3 users are experiencing the issue". Jennifer went over the issues I had with the call quality on all three of the Note 3 phones I purchased, then returned. Jennifer stated that Sprint put in an order for Samsung to fix the issue, and that Samsung was due to have an update out "next week".
I asked her if Sprint would be helping us out with the activation fees, as I was going to purchase the phone again as soon as it was fixed, but didn't want to incur yet another activation fee for a phone I've already paid to activate (stating that especially since it's a hands free activation process).
Jennifer was very kind, and stated that Sprint might do something, but that they would wait to see if the update actually fixed the problem :silly:.
That last sentence of hers made me glad I had returned the phone and WAITED for the fix to work, rather than keep the phone and pray a fix worked. I did mention to her how the Galaxy S2 had issues that never did get fixed.
All in all, Sprint is addressing this in pretty much a quick manner, and that being thanks to the enormous response of Sprint Note 3 users nationwide. You can find more info on this and other Note 3 issues on the Sprint Community message board. Just search for "Note 3 voice issues".
Take care...
John
I am wondering if those of you that are determined to return the phone until it is "fixed" have at least tried the Vocoder solution that is mentioned in this thread and in other threads in this forum?
I am personally not having the issue so I don't believe it is a software issue. If it was, I too would be having the same problem. There are others that also don't have the problem. It seems more like a local network/tower issue which would explain why some doen't experience the problem. And, it seems that those that do solve it by changing the Vocoder settings on their phone.
I wonder if the "fix" that Samsung will be releasing next week doesn't just change the Vocoder settings on everyone's phone?
Note 3 Return/Repurchase
anth75 said:
Is anyone having issues with call quality? The other person sounds muffled at times and cuts in and out. Very annoying
Click to expand...
Click to collapse
Amazon is selling the Note 3 for $249.99 (with contact/upgrade). Best Buy will match that.That means, if the reported UPDATE fixes the voice corruption problem, everyone who returned their phone, having paid $349.99, can then go back and purchase it for $100 cheaper.I would recommend that everyone who has purchased their Note 3 at Best Buy, call them to see if they can reimburse you $100 on a price match with Amazon. If you are within your 14 days, they will most likely do it. If you're past 15 days, it's worth a try.Enjoy!
John
---------- Post added at 05:09 AM ---------- Previous post was at 04:57 AM ----------
mvansomeren said:
I am wondering if those of you that are determined to return the phone until it is "fixed" have at least tried the Vocoder solution that is mentioned in this thread and in other threads in this forum?
I am personally not having the issue so I don't believe it is a software issue. If it was, I too would be having the same problem. There are others that also don't have the problem. It seems more like a local network/tower issue which would explain why some doen't experience the problem. And, it seems that those that do solve it by changing the Vocoder settings on their phone.
I wonder if the "fix" that Samsung will be releasing next week doesn't just change the Vocoder settings on everyone's phone?
Click to expand...
Click to collapse
The Sprint Community Forum has about 10k views and approx 300 messagesof Sprint users nationwide with the same problem.
The Sprint representative that called me today on a Ticket a Sprint rep submitted affirmed that the issue is "widespread". She stated it was a software issue, and that Samsung was contacted by Sprint for a fix, which will "come out next week".
Your are lucky to not be experiencing this issue as many are.
Do you have that link to the Vocoder reference? I'd like to look over it.
Thanks, and good luck.
John
johnscudder said:
Amazon is selling the Note 3 for $249.99 (with contact/upgrade). Best Buy will match that.That means, if the reported UPDATE fixes the voice corruption problem, everyone who returned their phone, having paid $349.99, can then go back and purchase it for $100 cheaper.I would recommend that everyone who has purchased their Note 3 at Best Buy, call them to see if they can reimburse you $100 on a price match with Amazon. If you are within your 14 days, they will most likely do it. If you're past 15 days, it's worth a try.Enjoy!
John
---------- Post added at 05:09 AM ---------- Previous post was at 04:57 AM ----------
The Sprint Community Forum has about 10k views and approx 300 messagesof Sprint users nationwide with the same problem.
The Sprint representative that called me today on a Ticket a Sprint rep submitted affirmed that the issue is "widespread". She stated it was a software issue, and that Samsung was contacted by Sprint for a fix, which will "come out next week".
Your are lucky to not be experiencing this issue as many are.
Do you have that link to the Vocoder reference? I'd like to look over it.
Thanks, and good luck.
John
Click to expand...
Click to collapse
Here is the link: http://forum.xda-developers.com/showthread.php?p=16177583 Please let us know if this solves your audio issue.
I take what Sprint representatives say with a grain of salt. You can talk to 5 different reps and get 5 different answers. I'd be more inclined to believe a Sprint or Samsung engineer. The fact that there is even one (and there are tons more) that are not having the audio issues proves that it's not a phone software issue. If it was, EVERYONE would have the same issue and that is Just not the case. Of course people with issues will message more about it simply because people without those issues have no reason to post about it.
I don't know for certain that it is a network/tower issue, but having dealt with those type of issues with our technician's field devices, I would believe that before a software issue. I truly believe that if an update does actually come out, it will just be changing a setting on the phone. But all of this is just speculation on my part.
Vocoder reference
mvansoeren said:
Here is the link: http://forum.xda-developers.com/showthread.php?p=16177583 Please let us know if this solves your audio issue.
I take what Sprint representatives say with a grain of salt. You can talk to 5 different reps and get 5 different answers. I'd be more inclined to believe a Sprint or Samsung engineer. The fact that there is even one (and there are tons more) that are not having the audio issues proves that it's not a phone software issue. If it was, EVERYONE would have the same issue and that is Just not the case. Of course people with issues will message more about it simply because people without those issues have no reason to post about it.
I don't know for certain that it is a network/tower issue, but having dealt with those type of issues with our technician's field devices, I would believe that before a software issue. I truly believe that if an update does actually come out, it will just be changing a setting on the phone. But all of this is just speculation on my part.
Click to expand...
Click to collapse
I do agree: not all Sprint representatives are created equal.
Regarding the Vocoder reference, I read over this. Thank you.
I don't have the Note 3 anymore; not yet anyway. When the fix actually fixes the issues, I'll get it at $100 cheaper than my original purchase.
What would be interesting is for someone with an issue free Note 3 to see if those settings are, for whatever reason, set correctly in their working phone. If the settings in an issue free Note 3 as they are in a Note 3 with issues, that procedures might not be the clue to a fix.
Do you know anyone with a Note 3 that can verify these settings'
In the link you provided, it seemed a few had difficulty with their signal completely dropping after the steps listed.
I didn't sees what I was hoping for, and that was an overwhelming response that the procedure corrected the Samsung Note 3 specific issue .
I do appreciate your information. I wish I had more knowledge of the meaning of the procedure (what changing the values actually does). Perhaps with a bit of study.
Thank you again
John
johnscudder said:
I do agree: not all Sprint representatives are created equal.
Regarding the Vocoder reference, I read over this. Thank you.
I don't have the Note 3 anymore; not yet anyway. When the fix actually fixes the issues, I'll get it at $100 cheaper than my original purchase.
What would be interesting is for someone with an issue free Note 3 to see if those settings are, for whatever reason, set correctly in their working phone. If the settings in an issue free Note 3 as they are in a Note 3 with issues, that procedures might not be the clue to a fix.
Do you know anyone with a Note 3 that can verify these settings'
In the link you provided, it seemed a few had difficulty with their signal completely dropping after the steps listed.
I didn't sees what I was hoping for, and that was an overwhelming response that the procedure corrected the Samsung Note 3 specific issue .
I do appreciate your information. I wish I had more knowledge of the meaning of the procedure (what changing the values actually does). Perhaps with a bit of study.
Thank you again
John
Click to expand...
Click to collapse
After you make changes to that section of the phone, it has to reboot. Those that lost the audio had it restored once the phone rebooted. There are at least a few in this tread and other threads in this forum that have tried this and it fixed their issue. If you scan this thread, you'll see at least a couple of them. The only reall issue in following these steps is that you need your MSL to be able to edit the settings. Sprint can be difficult when it comes to getting that info. I think that is one of the reasons you don't see overwhelming response..that and, like you, people just don't know about the fix.
I remember when I got the EVO 3D, there was an issue with the Vocoder where some people had trouble when trying to make calls using an Airave. Changing a setting to an older Codex fixed that issue as well.
mvansomeren said:
After you make changes to that section of the phone, it has to reboot. Those that lost the audio had it restored once the phone rebooted. There are at least a few in this tread and other threads in this forum that have tried this and it fixed their issue. If you scan this thread, you'll see at least a couple of them. The only reall issue in following these steps is that you need your MSL to be able to edit the settings. Sprint can be difficult when it comes to getting that info. I think that is one of the reasons you don't see overwhelming response..that and, like you, people just don't know about the fix.
I remember when I got the EVO 3D, there was an issue with the Vocoder where some people had trouble when trying to make calls using an Airave. Changing a setting to an older Codex fixed that issue as well.
Click to expand...
Click to collapse
I tried the Vocoder thing but under home and roam there's no option to change to evrc-b. Only what it's on(evrc) and 13k and 4gv options. Has anyone tried this? If so, what option did you use?
Vocoder Fix?
mvansomeren said:
After you make changes to that section of the phone, it has to reboot. Those that lost the audio had it restored once the phone rebooted. There are at least a few in this tread and other threads in this forum that have tried this and it fixed their issue. If you scan this thread, you'll see at least a couple of them. The only reall issue in following these steps is that you need your MSL to be able to edit the settings. Sprint can be difficult when it comes to getting that info. I think that is one of the reasons you don't see overwhelming response..that and, like you, people just don't know about the fix.
I remember when I got the EVO 3D, there was an issue with the Vocoder where some people had trouble when trying to make calls using an Airave. Changing a setting to an older Codex fixed that issue as well.
Click to expand...
Click to collapse
I put the info, it's link, your input, and my disclaimer regarding this possible fix on the "Galaxy Note 3 voice garbled, popping, morphed, etc during calls?" Sprint Community forum. Your input there might prove invaluable. If someone there wants to try it, the fix (and/or its failure) will be "out there" now.
Thank you
John
anth75 said:
I tried the Vocoder thing but under home and roam there's no option to change to evrc-b. Only what it's on(evrc) and 13k and 4gv options. Has anyone tried this? If so, what option did you use?
Click to expand...
Click to collapse
I see the same options, no ERVC-B in the other menus
sjr19 said:
I see the same options, no ERVC-B in the other menus
Click to expand...
Click to collapse
Change them to 13k. I made 1 call and didn't notice any noises. Try that and let us know how it worked
anth75 said:
Change them to 13k. I made 1 call and didn't notice any noises. Try that and let us know how it worked
Click to expand...
Click to collapse
Man I have preaching this for 2 weeks.. Finally someone is listening
Sent from my SM-N900P using Xparent Purple Tapatalk 2

A Sad Reality

In October 2014, I enthusiastically purchased my Sony Z3v at full price. There is no question in my mind that it was and still is an outstanding device. But this does not excuse the fact that many of us purchased this device with the understanding that Lollipop was imminent by end of year 2014 and simultaneous voice and data would be available shortly thereafter. It doesn't matter if there are hacks available or not. My purchase was predicated on the fact these things were imminent, that Verizon would be enabling and updating these features.
Since then, along with many of you, I have contacted Verizon several times over the last 17 months and each time Verizon representatives have told me to be patient, that the updates were imminent. As a consumer, I had no recourse but to trust what they promised......its not as if I had any options and could sell the device back to Verizon for full value without losing money.
I use my device for work and have suffered loss due to the fact I could not receive data while on calls etc.
This has been such a complete joke. I don't know if a class action suit would even be fruitful. But what I can tell you is that I will never purchase a device or any accessories from Verizon ever again.
So sad.
I completely understand your frustration and sympathize with you on this. Verizon's "policies" makes my blood boil, but only if I associate the device directly with them. (I know, I know... They brand the snot out of everything they sell so you always have their logo to remind you...)
However, I've come to absolutely love this device despite Verizon's broken promises, and actually am now (tonight) buying a second new handset so I may continue to enjoy the Z3V for a few more years to come.
I admit I'm a bit odd; old, set in my ways, don't like change, etc. I went from Droid 1 to iPhone s4 to z3V ever since the Droid came out. But I see handset technology slowing down now. Carriers AND manufacturers are starting to offer less (no SD slots -WTF?!)... I've found a device that suits all my needs and I'm gambling I'll be happy with it for a few years to come. (This thing is twice as powerful as my last laptop and has a 200Gb SD card with a 21MP camera! And a friggin FM radio in it!!)
Granted, you mention a particular need (voice plus simultaneous data), but you knew the handset didn't have that when you bought it and you never really were certain when you did buy it when that feature was supposed to be added. You never got it. Is that a reason to be pissed at the carrier? Yes, most certainly, especially if your livelihood depends partially on it. But the device, well, in my opinion, it's the closest thing to Apple build quality sporting Android that I've seen so far.
My biased, crazy opinion. Afterall, I'm buying a second one to keep in a drawer. LOL!
If I didn't think it would be a total loss, but I'd go grab the Z5/Z5 Premium and go use it on Straight Talk. This is the only way I'd see myself upgrade to a Sony only route.
If I did, I'll buy whatever accessories to keep the phone in top condition since I won't have assurance of a guarantee that I could just warranty my problems if something happened. It's why I'm grateful that having insurance from Verizon on my phone that I could easily get it replaced. :/
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
AddictedToGlass said:
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
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Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
OTA on the way
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
GigaSPX said:
Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
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Limited in the sense that this model is becoming difficult to find in new condition.
---------- Post added at 06:24 AM ---------- Previous post was at 06:21 AM ----------
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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I'm sorry dude, but you have just joined yesterday and this is your one and only post?
You smell funny, so Ima get the big guy to pull yer post (and this one) so we can keep an on topic discussion that doesn't go down this same road yet again.
I'd like to be able to discuss stuff without the thread getting closed down!
---------- Post added at 06:53 AM ---------- Previous post was at 06:24 AM ----------
No worries, mate. GREG BRADLEY says you're not a dupe account, so carry on screwing up this thread with your unsubstantiated claim. -Even though such claims draws arguments like maggots on crap. LOL!
Welp, the moderator has spoken.
Anyhow, I wouldn't care so much if it was new or used as long as its in fine, not banged up, and working condition. It's just knowing how long until it would be I can get the most out of the Z3v though...
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
linuxxnut said:
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
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I am pleased with my Z3v and will probably use it until the battery starts failing. It would be nice to have an unlocked bootloader but I don't ROM-up phones like I used to and as long as it is rooted and I can use certain root-required apps I like then it is livable.
Unfortunately here in the Nashville, TN area where I live the Verizon network is second to none in quality and coverage, the only viable option if you don't live in an urban area is a Straight Talk phone using the Verizon network. The term "the hills of Tennessee" isn't a glib comment. I have been in situations where friends using other carriers have one or no bars and my Verizon phone had a solid three bars. Also my work occasionally sends me up to southern Kentucky where it is literally a choice between Verizon or nothing. Now there is growing resistance to any new cell towers being erected so it has grown much more difficult for a carrier to improve their network.
I hear ya on that one, Komet1. Verizon is the only carrier that works well in my area too. So this definitely factors into the equation of just how much I can tolerate regarding Verizon's BS policies.
Me as well... Verizon is the only reliable service I can use. So they get my business there by default but that's where I draw the line. So while I am forced to pay monthly for their towers and spectrum I will never buy a phone from them or any accessories from them again. I know it won't make much a difference to them but it's the principle of the matter for me. I can't support their practices in light of my Z3v fiasco with the three Z3v's I have on my account.
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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Anyone seen any evidence of this happening or do we have a troll in our midst?
Komet1 said:
Anyone seen any evidence of this happening or do we have a troll in our midst?
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I dunno. He Pmed me a link, but I didn't bother checking it out as I was in a hurry. Guess I'll bite, but I don't hold my breath on any of these leaked reports. I find it just a bit curious that he/she had only one post and by date given, seemed to have registered JUST to post that.
Edit: I just checked the link silentswarm sent me via PM and all it is is a screenshot, supposedly of his phone, with a text from Verizon stating, "Free Verizon Msg: The Xperia update to Lollipop is expected to rollout by the end of February. Thanks for your patience."
That's about as weak as I've seen as far as "proof" this far.
I'll eat my words and apologize to silentswarm if he is found to be correct.
I just checked the Verizon forums, one would think if this was legit they would be on fire but no, all is quiet. I'll calling this one bogus.
silentswarm PMed me after the first post this morning with a link to the same screenie, I just spotted it. Granted it looks real.
He said he was a bit of a lurker, I can relate to that, I've been hanging around Reddit for several years and still don't have an account. I guess it was my lack of trust that Verizon will do anything that makes me suspicious.
Why has no one shared of said image for everyone to view on here? :v
GigaSPX said:
Why has no one shared of said image for everyone to view on here? :v
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LOL... didn't you know this rumor is TOP SECRET?
Shhhhh! Don't tell a n y b o d y!
heh, never thought about it despite silentswarm's OK. I stop thinking Friday afternoon and don't really start again until Monday morning when I merge into the disaster named I-40 Westbound...here ya go
silentswarm said:
I follow the forums pretty often just never needed to create a account cause I had nothing to add. Here is text I received from version after I chatted with network support.
http://postimg.org/image/tuxfyslid
Feel free to share it I don't have enough posts to share links or pictures yet
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I guess that's pretty legit enough being sent through text message. Although this is the first time I ever saw a carrier would send out an update announcement through text.

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