Is anyone having issues with call quality? The other person sounds muffled at times and cuts in and out. Very annoying
anth75 said:
Is anyone having issues with call quality? The other person sounds muffled at times and cuts in and out. Very annoying
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I personaly have only encountered that once with this phone and that was when i only had 1 bar of service.
onemanruler said:
I personaly have only encountered that once with this phone and that was when i only had 1 bar of service.
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No matter if it's 3G or LTE, it still cuts out the other person. I hope I don't have to return it because I tripped know but what are the odds they check it at the sprint store?
anth75 said:
No matter if it's 3G or LTE, it still cuts out the other person. I hope I don't have to return it because I tripped know but what are the odds they check it at the sprint store?
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Try following the instructions here
http://forum.xda-developers.com/showthread.php?p=16177583
http://swappa.com/listing/ZZV485/view
note 2 for sale
call quality
Call quality on the Note 3 has been poor from the get-go. The Sprint Community forum has people across America posing their voice popping, crackling, high pitched squeaking, and dropped calls.
It's big and it's widespread.
Sprint claims an update is coming out the end of October. Many have returned/exchanged their phones without resolve.
We'll have to see how the update resolves this call quality issue.
Many are experiencing Wi-Fi connect issues, screen interface lagging, SNote buggy interface, and incompatibility to transfer your native phone calendar entries from the Note 2 to the Note 3. KIES and the Smartswitch app are not compatible for restoring Note 2 over to Note 3. There's Supporting Community forum info on that too.
A fix is due out. The wait is hard.
John
jonscudder said:
Call quality on the Note 3 has been poor from the get-go. The Sprint Community forum has people across America posing their voice popping, crackling, high pitched squeaking, and dropped calls.
It's big and it's widespread.
Sprint claims an update is coming out the end of October. Many have returned/exchanged their phones without resolve.
We'll have to see how the update resolves this call quality issue.
Many are experiencing Wi-Fi connect issues, screen interface lagging, SNote buggy interface, and incompatibility to transfer your native phone calendar entries from the Note 2 to the Note 3. KIES and the Smartswitch app are not compatible for restoring Note 2 over to Note 3. There's Supporting Community forum info on that too.
A fix is due out. The wait is hard.
John
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Wow... Just went through a few pages on sprint community. I thought it was just me and was ready to return my phone. It's really bad and can't even talk to someone for more than 2 minutes. Only problem is I'm rooted and can't get updates but I'm sure jellybomb will be updated with sprints fix... I hope
Note 3 issues
anth75 said:
Wow... Just went through a few pages on sprint community. I thought it was just me and was ready to return my phone. It's really bad and can't even talk to someone for more than 2 minutes. Only problem is I'm rooted and can't get updates but I'm sure jellybomb will be updated with sprints fix... I hope
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You're not alone my friend. Regarding returning the phone... I understand you're rooted, but if you happened to follow the procedure which saved you from tripping the KNOX security app, perhaps you can return your phone to stock and return it. I've been with Sprint a long time, and not all Galaxy phones get fixed (as in the galaxy S2 fiasco). If you are within 14 days (day of sale counts as day one!), returning the phone resets your upgrade status.
It would be a major bummer if you kept the Note 3 (which has many issues), and the "fix" they "say" is coming out doesn't "fix" the problem (or creates new ones). You know how that goes.
Good luck.
John
jonscudder said:
You're not alone my friend. Regarding returning the phone... I understand you're rooted, but if you happened to follow the procedure which saved you from tripping the KNOX security app, perhaps you can return your phone to stock and return it. I've been with Sprint a long time, and not all Galaxy phones get fixed (as in the galaxy S2 fiasco). If you are within 14 days (day of sale counts as day one!), returning the phone resets your upgrade status.
It would be a major bummer if you kept the Note 3 (which has many issues), and the "fix" they "say" is coming out doesn't "fix" the problem (or creates new ones). You know how that goes.
Good luck.
John
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I know exactly how that goes! LOL... Who knows if there will ever be a fix. I did trip knox but what are the odds they check for that? I will return it to stock and cross my fingers that they don't check. I'll try and get the 400. I paid and go to best buy were they are apparently matching amazon for 250. I jut can't deal with how bad it is. Has anyone heard of them checking for knox being tripped? I've had the phone only 4 days so I hope they don't check
Note 3 Issues
anth75 said:
I know exactly how that goes! LOL... Who knows if there will ever be a fix. I did trip knox but what are the odds they check for that? I will return it to stock and cross my fingers that they don't check. I'll try and get the 400. I paid and go to best buy were they are apparently matching amazon for 250. I jut can't deal with how bad it is. Has anyone heard of them checking for knox being tripped? I've had the phone only 4 days so I hope they don't check
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There's a couple of thoughts on this.
1. Turn the phone in. If they take it, you haven't been dishonest. It's their responsibility to accept/reject returns.
2. Mentioning a technical reason for returning the phone will surely cause their tech department to verify the stated problem, which will cause more scrutiny than relaying another possible (and true) non-technical reason. "My wife states it's too big" (jokes aside).
3. If you go when they are real busy, hectic even, there's less opportunity for... you know.
4. Get a female to help you. I'm not making any capability statements. Percentage of chance, there's probably more nerdy males that know what "rooting" is than females. This is a guess.
5. Pay some crazy person to create a distraction the whole time you're there, requiring multiple employees to aide that individual.
6. Pray.
Those are pretty much your options.
John
---------- Post added at 03:15 AM ---------- Previous post was at 02:49 AM ----------
I guess I should put this out there...
If you are returning a Sprint Galaxy Note 3, for any reason (mostly it's been the voice snap, crackle, pop issue nation wide), you should be aware of this:
If it's a Sprint Corporate Retail store...
You have 3 days to return the phone to avoid any fees. Day of sale is day #1, so count 2 from purchase date. BEFORE YOU LEAVE THE STORE, MAKE SURE THAT THEY NOTE YOUR ACCOUNT FOR REVERSAL OF YOUR ACTIVATION FEE, AND RESET YOUR UPGRADE STATUS (if you used an upgrade). You will be happy you did this, because getting this stuff reversed after the fact requires a Sprint CS who knows what they're doing. Not all Sprint reps are created equal. It took me 1.5 weeks to get 2 returns within 3 days ($72) returned/credited to me).
If you return the phone after the 3 days, but within 14 days, you week pay BOTH a restocking fee, and an activation/upgrade fee. However, because it was within 14 days, you get your purchase price back, and, just as important, you reset your upgrade. MAKE SURE THEY REVERSE YOUR UPGRADE ON THE SPOT.
All Sprint fees are negotiable. It really does depend on who you get at CS. I did better with women CS representatives for some reason. Maybe it was all the clean wife jokes (if there is such a thing) I tell during the transaction.
Best Buy has no restocking fee. Some Best Buy stores state that after the 3rd return, you can only exchange after that.
Please note: Only completely returning your phone and resetting your upgrade (if applicable) starts that 14 day grace period over again with another (or same) phone. Exchanges DO NOT stop the 14 Day clock concerning your Sprint upgrade reversal nor return policy. Best Buy will exchange within 14 days, and that starts your Best Buy 14 days over again, but not regarding how Sprint views upgrade reset and return ability.
If you are trying to return a phone for the same one, do a complete return, not exchange. With an exchange, your 14 day clock keeps ticking. Remember, day of sale is day one.
Hope this helps.
John
Note 3 Call Quality
anth75 said:
Is anyone having issues with call quality? The other person sounds muffled at times and cuts in and out. Very annoying
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Hello again.
I just got a call today from Sprint Technical Support regarding the ticket on the voice call quality issue on the Galaxy NOTE 3.
"Jennifer" verified that there is indeed an issue, and that it's a software issue because "all Sprint Note 3 users are experiencing the issue". Jennifer went over the issues I had with the call quality on all three of the Note 3 phones I purchased, then returned. Jennifer stated that Sprint put in an order for Samsung to fix the issue, and that Samsung was due to have an update out "next week".
I asked her if Sprint would be helping us out with the activation fees, as I was going to purchase the phone again as soon as it was fixed, but didn't want to incur yet another activation fee for a phone I've already paid to activate (stating that especially since it's a hands free activation process).
Jennifer was very kind, and stated that Sprint might do something, but that they would wait to see if the update actually fixed the problem :silly:.
That last sentence of hers made me glad I had returned the phone and WAITED for the fix to work, rather than keep the phone and pray a fix worked. I did mention to her how the Galaxy S2 had issues that never did get fixed.
All in all, Sprint is addressing this in pretty much a quick manner, and that being thanks to the enormous response of Sprint Note 3 users nationwide. You can find more info on this and other Note 3 issues on the Sprint Community message board. Just search for "Note 3 voice issues".
Take care...
John
I am wondering if those of you that are determined to return the phone until it is "fixed" have at least tried the Vocoder solution that is mentioned in this thread and in other threads in this forum?
I am personally not having the issue so I don't believe it is a software issue. If it was, I too would be having the same problem. There are others that also don't have the problem. It seems more like a local network/tower issue which would explain why some doen't experience the problem. And, it seems that those that do solve it by changing the Vocoder settings on their phone.
I wonder if the "fix" that Samsung will be releasing next week doesn't just change the Vocoder settings on everyone's phone?
Note 3 Return/Repurchase
anth75 said:
Is anyone having issues with call quality? The other person sounds muffled at times and cuts in and out. Very annoying
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Amazon is selling the Note 3 for $249.99 (with contact/upgrade). Best Buy will match that.That means, if the reported UPDATE fixes the voice corruption problem, everyone who returned their phone, having paid $349.99, can then go back and purchase it for $100 cheaper.I would recommend that everyone who has purchased their Note 3 at Best Buy, call them to see if they can reimburse you $100 on a price match with Amazon. If you are within your 14 days, they will most likely do it. If you're past 15 days, it's worth a try.Enjoy!
John
---------- Post added at 05:09 AM ---------- Previous post was at 04:57 AM ----------
mvansomeren said:
I am wondering if those of you that are determined to return the phone until it is "fixed" have at least tried the Vocoder solution that is mentioned in this thread and in other threads in this forum?
I am personally not having the issue so I don't believe it is a software issue. If it was, I too would be having the same problem. There are others that also don't have the problem. It seems more like a local network/tower issue which would explain why some doen't experience the problem. And, it seems that those that do solve it by changing the Vocoder settings on their phone.
I wonder if the "fix" that Samsung will be releasing next week doesn't just change the Vocoder settings on everyone's phone?
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Click to collapse
The Sprint Community Forum has about 10k views and approx 300 messagesof Sprint users nationwide with the same problem.
The Sprint representative that called me today on a Ticket a Sprint rep submitted affirmed that the issue is "widespread". She stated it was a software issue, and that Samsung was contacted by Sprint for a fix, which will "come out next week".
Your are lucky to not be experiencing this issue as many are.
Do you have that link to the Vocoder reference? I'd like to look over it.
Thanks, and good luck.
John
johnscudder said:
Amazon is selling the Note 3 for $249.99 (with contact/upgrade). Best Buy will match that.That means, if the reported UPDATE fixes the voice corruption problem, everyone who returned their phone, having paid $349.99, can then go back and purchase it for $100 cheaper.I would recommend that everyone who has purchased their Note 3 at Best Buy, call them to see if they can reimburse you $100 on a price match with Amazon. If you are within your 14 days, they will most likely do it. If you're past 15 days, it's worth a try.Enjoy!
John
---------- Post added at 05:09 AM ---------- Previous post was at 04:57 AM ----------
The Sprint Community Forum has about 10k views and approx 300 messagesof Sprint users nationwide with the same problem.
The Sprint representative that called me today on a Ticket a Sprint rep submitted affirmed that the issue is "widespread". She stated it was a software issue, and that Samsung was contacted by Sprint for a fix, which will "come out next week".
Your are lucky to not be experiencing this issue as many are.
Do you have that link to the Vocoder reference? I'd like to look over it.
Thanks, and good luck.
John
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Here is the link: http://forum.xda-developers.com/showthread.php?p=16177583 Please let us know if this solves your audio issue.
I take what Sprint representatives say with a grain of salt. You can talk to 5 different reps and get 5 different answers. I'd be more inclined to believe a Sprint or Samsung engineer. The fact that there is even one (and there are tons more) that are not having the audio issues proves that it's not a phone software issue. If it was, EVERYONE would have the same issue and that is Just not the case. Of course people with issues will message more about it simply because people without those issues have no reason to post about it.
I don't know for certain that it is a network/tower issue, but having dealt with those type of issues with our technician's field devices, I would believe that before a software issue. I truly believe that if an update does actually come out, it will just be changing a setting on the phone. But all of this is just speculation on my part.
Vocoder reference
mvansoeren said:
Here is the link: http://forum.xda-developers.com/showthread.php?p=16177583 Please let us know if this solves your audio issue.
I take what Sprint representatives say with a grain of salt. You can talk to 5 different reps and get 5 different answers. I'd be more inclined to believe a Sprint or Samsung engineer. The fact that there is even one (and there are tons more) that are not having the audio issues proves that it's not a phone software issue. If it was, EVERYONE would have the same issue and that is Just not the case. Of course people with issues will message more about it simply because people without those issues have no reason to post about it.
I don't know for certain that it is a network/tower issue, but having dealt with those type of issues with our technician's field devices, I would believe that before a software issue. I truly believe that if an update does actually come out, it will just be changing a setting on the phone. But all of this is just speculation on my part.
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Click to collapse
I do agree: not all Sprint representatives are created equal.
Regarding the Vocoder reference, I read over this. Thank you.
I don't have the Note 3 anymore; not yet anyway. When the fix actually fixes the issues, I'll get it at $100 cheaper than my original purchase.
What would be interesting is for someone with an issue free Note 3 to see if those settings are, for whatever reason, set correctly in their working phone. If the settings in an issue free Note 3 as they are in a Note 3 with issues, that procedures might not be the clue to a fix.
Do you know anyone with a Note 3 that can verify these settings'
In the link you provided, it seemed a few had difficulty with their signal completely dropping after the steps listed.
I didn't sees what I was hoping for, and that was an overwhelming response that the procedure corrected the Samsung Note 3 specific issue .
I do appreciate your information. I wish I had more knowledge of the meaning of the procedure (what changing the values actually does). Perhaps with a bit of study.
Thank you again
John
johnscudder said:
I do agree: not all Sprint representatives are created equal.
Regarding the Vocoder reference, I read over this. Thank you.
I don't have the Note 3 anymore; not yet anyway. When the fix actually fixes the issues, I'll get it at $100 cheaper than my original purchase.
What would be interesting is for someone with an issue free Note 3 to see if those settings are, for whatever reason, set correctly in their working phone. If the settings in an issue free Note 3 as they are in a Note 3 with issues, that procedures might not be the clue to a fix.
Do you know anyone with a Note 3 that can verify these settings'
In the link you provided, it seemed a few had difficulty with their signal completely dropping after the steps listed.
I didn't sees what I was hoping for, and that was an overwhelming response that the procedure corrected the Samsung Note 3 specific issue .
I do appreciate your information. I wish I had more knowledge of the meaning of the procedure (what changing the values actually does). Perhaps with a bit of study.
Thank you again
John
Click to expand...
Click to collapse
After you make changes to that section of the phone, it has to reboot. Those that lost the audio had it restored once the phone rebooted. There are at least a few in this tread and other threads in this forum that have tried this and it fixed their issue. If you scan this thread, you'll see at least a couple of them. The only reall issue in following these steps is that you need your MSL to be able to edit the settings. Sprint can be difficult when it comes to getting that info. I think that is one of the reasons you don't see overwhelming response..that and, like you, people just don't know about the fix.
I remember when I got the EVO 3D, there was an issue with the Vocoder where some people had trouble when trying to make calls using an Airave. Changing a setting to an older Codex fixed that issue as well.
mvansomeren said:
After you make changes to that section of the phone, it has to reboot. Those that lost the audio had it restored once the phone rebooted. There are at least a few in this tread and other threads in this forum that have tried this and it fixed their issue. If you scan this thread, you'll see at least a couple of them. The only reall issue in following these steps is that you need your MSL to be able to edit the settings. Sprint can be difficult when it comes to getting that info. I think that is one of the reasons you don't see overwhelming response..that and, like you, people just don't know about the fix.
I remember when I got the EVO 3D, there was an issue with the Vocoder where some people had trouble when trying to make calls using an Airave. Changing a setting to an older Codex fixed that issue as well.
Click to expand...
Click to collapse
I tried the Vocoder thing but under home and roam there's no option to change to evrc-b. Only what it's on(evrc) and 13k and 4gv options. Has anyone tried this? If so, what option did you use?
Vocoder Fix?
mvansomeren said:
After you make changes to that section of the phone, it has to reboot. Those that lost the audio had it restored once the phone rebooted. There are at least a few in this tread and other threads in this forum that have tried this and it fixed their issue. If you scan this thread, you'll see at least a couple of them. The only reall issue in following these steps is that you need your MSL to be able to edit the settings. Sprint can be difficult when it comes to getting that info. I think that is one of the reasons you don't see overwhelming response..that and, like you, people just don't know about the fix.
I remember when I got the EVO 3D, there was an issue with the Vocoder where some people had trouble when trying to make calls using an Airave. Changing a setting to an older Codex fixed that issue as well.
Click to expand...
Click to collapse
I put the info, it's link, your input, and my disclaimer regarding this possible fix on the "Galaxy Note 3 voice garbled, popping, morphed, etc during calls?" Sprint Community forum. Your input there might prove invaluable. If someone there wants to try it, the fix (and/or its failure) will be "out there" now.
Thank you
John
anth75 said:
I tried the Vocoder thing but under home and roam there's no option to change to evrc-b. Only what it's on(evrc) and 13k and 4gv options. Has anyone tried this? If so, what option did you use?
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I see the same options, no ERVC-B in the other menus
sjr19 said:
I see the same options, no ERVC-B in the other menus
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Change them to 13k. I made 1 call and didn't notice any noises. Try that and let us know how it worked
anth75 said:
Change them to 13k. I made 1 call and didn't notice any noises. Try that and let us know how it worked
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Man I have preaching this for 2 weeks.. Finally someone is listening
Sent from my SM-N900P using Xparent Purple Tapatalk 2
Related
Hi, all.
I'm a recent Galaxy Note convert. Migrated from years of glitchy and crap service from Sprint, and also a defective HTC EVO 3D. I absolutely LOVE my Note in ceramic white. However, I have had a couple of initial teething issues that I don't know are actual "problems," or just what to expect with a new Android device.
My Note is pretty much flawless most of the time, but there are instances where I've had random reboots, prolonged freezing up of the device (like when selecting certain live wallpapers and customizing their effects), and other times when transitioning from one program to the homescreen, and my phone will lag up and the icons will disappear off the screen and slowly reload a few icons at a time until everything is there, again. Also, I just realized that sometimes when I have alarms set to go off, they won't wakeup my screen. The alarm will go off but the screen will remain off. Other times the alarm will wakeup my device and turn the screen on.
So, my question is... should I be concerned and demand a new phone from Best Buy Mobile, or are these normal issues and nothing to really worry about? When I went to Best Buy, yesterday, to try and get a new phone, they were really apprehensive about it. They told me that AT&T would not allow them to replace the phone if the issues couldn't be replicated in the store (of course!). The rep did say some valid things to me about what could be causing the issues, but the whole random rebooting thing is what really has me concerned. He told me the phone was so new and that software updates have really came out yet to address any type of initial issues. Do you all agree or should I really try to get a new device??
Thanks in advance for any help.
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
No random reboots or freezing on mine.
Sent from my SAMSUNG-SGH-I717 using xda premium
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Click to collapse
Thanks for the advice. Yes, I am running stock ROM. So now it seems like I'm having two problems... the first being that literally no store in my immediate area has anymore ceramic white Notes in-stock and the second being the unwillingness of BB Mobile reps to replace the phone. Today ends my 14-day trial with AT& (even though I have 30-days to make a final decision) and I'm limited on how much I can do today due to an engagement I must attend, tonight. Does anyone have anymore suggestions on what I can or should do? Thanks for much for helping me sort through this. I knew that random reboots didn't sound right.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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Click to collapse
When u overclock do you notice the phone grtig hotter than when you don't?
Sent from my SAMSUNG-SGH-I717 using XDA
keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
Click to expand...
Click to collapse
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
ryandelman said:
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
Click to expand...
Click to collapse
Thanks. There's no more to the story. Haven't really played around with the phone much or modified anything. Anything modifications I've done have been 100% stock. I guess I'll have to try and get the black/blue Note and before my 30-days or up, hope to swap it out for another ceramic white. Considering this wasn't my fault and BB gave me the run-a-round.
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Chief Geek said:
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Click to expand...
Click to collapse
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
Dr. Evo said:
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
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Click to collapse
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
Chief Geek said:
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
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Click to collapse
Thanks again for all of your help. I was actually thinking about calling AT&T and saying what you suggested. I think I'll give them a call when I'm done with my engagement. Again, I appreciate all of your help and suggestions.
Sent from my SAMSUNG-SGH-I717 using xda premium
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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A little off topic, but what did you undervolt to? I am running at 1.83ghz right now, and am curious what you undervolted to. Anything to save a little heat from forming and battery life for this thing
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
Dr. Evo said:
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
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Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
keilbaca said:
Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
Click to expand...
Click to collapse
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Dr. Evo said:
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
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Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
00mred00 said:
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Sent from my SAMSUNG-SGH-I717 using XDA App
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Click to collapse
Hiya! Thanks for remembering moi lol. AT&T wasn't at all flattered that BB tried to throw them under the bus. I was fully expecting AT&T to confirm what BB had told me, but to my surprise, they said I was entitled to a new phone and should have been given one. I ended up going to a Best Buy Mobile outlet and an actual Best Buy Store. They all claimed they were fresh out of any Notes. One of them told me they had one in-stock, but when I got there, I was immediately told that was incorrect and they had no more. Called another BB in my area, they were supposedly fresh out, too. If there's any good news from all of this, it's that the Note must apparently be extremely popular! Either that or Samsung shipped very limited quantities. At any rate, I can't wait til BB customer service center opens, so I can cancel my insurance with them. I'm also taking back my Galaxy Tab to BB. I've barely used it since getting the Note. If I do decide I need a tablet, I'll see what the Galaxy Note 10.1 is all about.
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Chief Geek said:
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
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I hope you get this sorted out. Discounts are a huge thing. I don't even know if I qualify for any discounts. With Sprint, they made it sort of obvious to find out what discounts I was eligible for. Doesn't appear to be the same with AT&T. I guess I'd have to do my own homework.
My friend bought a Droid DNA with a dead pixel in the screen. I told her that she should exchange it because that it is not normal. She went to the Verizon store and they said that it was not a big enough of a deal so they would not exchange it for the same phone but only exchange it for a different phone with a 35 dollar restocking fee. So she ended up getting a Samsung Note 2 which costs more, she does not really like, and has a yellow screen tint issue. Any suggestions?
Yeah, call Verizon and tell them how awful the experience was, and that you bought a cutting edge device that is not 100% functional. You aren't dissatisfied with the phone - you're dissatisfied with this model's bad screen.
They couldn't restock the one you have now anyway, because it's faulty.
Not to argue, but most companies have an "exceptable tolerance" for dead pixels on a screen, i.e. there has to x amount dead within a given space ( size of a dime for instance).
Sent from my HTC6435LVW using Tapatalk 2
Could you actually see one dead pixel on this screen? Not being sarcastic, just curious.
Best bet is to call customer service. Since she accepted the Note for a replacement it might be a little difficult to get a new DNA back. It could take talking with a supervisor because she is on her second phone but I think if she explains the situation they'll work with her. It just depends on who you get on the line.
Agreed. Call customer service and express how ANGRY and Disappointed she is that she didn't get a phone she REALLY wanted in perfect working order. And that she didn't really want the Note2 that was pushed on her by the (unscrupulous) salesperson. If the initial contact doesn't do what you want, escalate it to a supervisor. Can't hurt!
Do exactly what rfarrarh said. I have several VZW employees that are my friends (including my best friend and daughters god father) and they are floored at this experience of yours. Make sure to say that the salesman pushed her to the Note 2. And, as always, threaten to leave VZW for another carrier. One dead pixel is enough to return the phone as a faulty device covered by the warranty (not to be confused with the insurance). Just complaining about poor customer service as well should be enough to get this situation resolved.
Sent from my HTC6435LVW using xda premium
Verizon is one of the worst companies I have ever dealt with. Keep calling CS until you get a rep that helps you. I have had to call in three or four times before getting someone to actually help me.
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
greekmanx said:
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
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Click to collapse
Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
flaring afro said:
Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
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Click to collapse
yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
greekmanx said:
yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
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Click to collapse
This thread doesn't seem to have much Verizon hate in it in my opinion. I'm lucky to have a Verizon store where are all the employees are nice. And if I'm correct I believe that was AT&T who was just rated as having the worst customer service for phone carriers for the second year in a row.
Sent from my HTC6435LVW using xda premium
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
I believe the standard procedure at a Verizon store is to first try to talk you out of your request. In your example by claiming that a dead pixel is not a big deal. All you have to do is simply insist that for you it is a big deal and you want the phone exchanged. After that they say that although they still disagree about the dead pixel, they will exchange the phone anyway because of their satisfaction guaranteed type policy.
I went through this four times (yes, it was somewhat painful) last week. Basically went to one store to exchange my wife's phone, they did not have the DNA, went to the store where I bought it, they just ran out of DNA's, finally got it done at the third store. The next day I exchanged my own phone also at that same store (with the same clerk). So maybe it counts as three times.
My wife's phone made a popping sound with the back cover if you pressed it, that bothered me. Did not bother any of the Verizon reps, some even claimed they could not hear it. After some pondering, and my insistence that regardless of what they thought or heard, I was not happy with the phone, all agreed to exchange it (and in two cases sent me to the next store to get that new phone).
My phone had a *really* recessed power button. I almost had to use a finger nail to press it. My wife's, as a point of reference, was much better. Same story with the VZ rep. He thought the button was fine, but I told him that it definitely was not fine for me. Got it exchanged. He looked almost offended the entire time he was swapping the phones, the second time now, but got it done nevertheless. After I thanked him he even made the point that this was not a big deal, as long as it makes me, the customer, happy.
Given the number of tries here, a trend has clearly developed. Hope this helps people deal with the exchanges.
Sent from my HTC6435LVW using Tapatalk 2
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
nrfitchett4 said:
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
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Click to collapse
You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
If your friend was within the 14 day period, the employees at the store can't tell her ****. Your friend got screwed, and I would file a complaint right away!
I too found a dead pixel, but honestly its not that big of a deal, and nobody other than me would ever notice it and I only notice it when I look for it. Think about it, its literally 1 in 2,073,600 pixels, I think ill get over it.
adrynalyne said:
You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
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That's why she has to say that she was pushed into the Note 2 by the sales Rep (which is what sounds like happened). The Note 2 is $100 more, which looks really bad on the reps part. My VZW friends tell me that if she talks to a supervisor it will be fixed. Especially if she files a complaint. I mean you buy this new product that's top of the line and you find a defect in it and they won't replace it. By pushing the higher price device taking advantage of a persons desperation.
Sent from my Nexus 7 using Tapatalk 2
str8upx said:
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
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I think that might be more regional than anything else. Where I'm at, it's the complete opposite. It's the Verizon guys that give you attitude while the Sprint guys are polite and understanding.
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
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Click to collapse
Can you please keep this thread updated with any new information you receive? I am having these sound problems as well and would definitely keep an eye on this if you would keep us informed. Thanks alot, have a good day.
EDIT** Just going to add a few links to other sites where people can see what others are saying
http://www.androidorigin.com/sprint...xperiencing-garbled-distorted-audio-in-calls/
http://www.androidpolice.com/2013/1...ng-and-just-all-around-terrible-call-quality/
seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
My Sprint rep called me today and told me his store was informed today of the issue and said that no sprint store is supposed to swap these phones out for the sound issue and that a fix is being worked on. Told him I think my battery is acting up, he told me I could come in and get a couple batteries from the returned notes tomorrow lol. So hopefully one of the few I grab will work better than this battery.
Sent from my SM-N900P using xda app-developers app
The coming fix better not be PRL 2000, like on the Sprint Note 2! (I don't know for sure if the issues are the same)
seoulbrova said:
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
pcmanager said:
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
Click to expand...
Click to collapse
This garbled noise is no myth. I'm experiencing it big time with this phone and it's annoying the crap out of me!
Radio Silence
phyba said:
My Sprint rep called me today and told me his store was informed today of the issue and said that no sprint store is supposed to swap these phones out for the sound issue and that a fix is being worked on. Told him I think my battery is acting up, he told me I could come in and get a couple batteries from the returned notes tomorrow lol. So hopefully one of the few I grab will work better than this battery.
Sent from my SM-N900P using xda app-developers app
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Click to collapse
I just got my Note 3 on Monday. It had call issues. It was so bad it was unusable. I called my company account rep and they sent me a new one on Tuesday. It has the same issue. I have a co worker that just bought the phone on his personal account. He said the more he used the phone the worse the issue became. He decided to tough it out. Sent one back today and still have one more to send back. I am hoping that they fix the problem. By the way I asked if the price changed by the time the problem was fixed would I be able to get the phone for the current price. I was told they cant really say. Thanks Sprint.
Since the deletion of the "product ambassador" statement I have noticed that the original Social Care Specialist Shannon_DE there have been no chatter from Sprint. Are they busy working or hoping we all go away.
pcmanager said:
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
Click to expand...
Click to collapse
Sprint took down the page.
However, notice that the same Ambassador just posted this today:
https://community.sprint.com/baw/co...ors-top-apps-for-your-samsung-galaxy-note-iii
It doesn't address any of the call issues that we're having and in fact, you can't even reply to the thread. I was going to write something along the lines of, "We know the phone is great, we want to know what's being done to resolve the issue."
In any case, it's the same ambassador and it's pretty upsetting that instead of responding to our concerns, they post some useless garbage like that.
I REALLY hope people are registering and posting on the Sprint forum. The louder we get about it, the better our chances at getting this resolved IMHO.
seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
I am curious to why you ended up getting the phone when you said you skip this version? I ask because I know a few folks who are on the fence etc. They have different providers other than Sprint...
grifter9931 said:
I am curious to why you ended up getting the phone when you said you skip this version? I ask because I know a few folks who are on the fence etc. They have different providers other than Sprint...
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Click to collapse
I was going to skip it because of the tri band issue...But seeing as how I had the original Evo and never got wimax in those two years I felt if I upgraded now i'd have an upgrade available sooner than later. In other words I don't think having a tri band phone will make much difference in the next year or so.
seoulbrova said:
I was going to skip it because of the tri band issue...But seeing as how I had the original Evo and never got wimax in those two years I felt if I upgraded now if have an upgrade available sooner than later. In other words I don't think having a tri band phone will make much difference in the next year or so.
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Click to collapse
That was my feeling as well, however do you mind if I copy and paste the Sprint.com thread from earlier that was deleted?
grifter9931 said:
That was my feeling as well, however do you mind if I copy and paste the Sprint.com thread from earlier that was deleted?
Click to expand...
Click to collapse
nope...go for it. I'm hoping the word gets out on this so Sprint and Samsung feel some pressure. I'm going to post about it on the Sprint "review" on Amazon, Best Buy, etc
Just the fact that their ambassador had the audacity to post today about some nonsense while ignoring the real concerns screams, "screw the consumer." Notice on his thread on the Sprint forum that there is no option to reply...I wonder why that is.
note 3
I have the same problem...
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
nolimit06 said:
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
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Click to collapse
I don't have this problem on my Note 2, my son's one or my wifes SIII. It could be a software issue? But there is an issue phone related.
Sent from my SM-N900P using Tapatalk 4
I wonder what the root of the cause could be to trigger this into happening..I driver all over Florida from Jacksonville to Tampa to Melbourne to Miami.Ive talked to my wife for hours and never heard crackling or popping or any kind of robotic voice sound.Just the typical dropped call and can you hear me now moments between tower changes while driving.
Sent from my SM-N900P using XDA Premium 4 mobile app
nolimit06 said:
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
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Ive said in numerous posts that it must be software or network related, but until SPRINT verifies that we don't know for sure.
I had the S2 known as the Epic Touch on Sprint. It could never find your location off GPS and that was supposed to be an "easy fix" as well but it never came.
I had to literally reset the phone everytime I wanted to use the GPS.
BrianBaker said:
I wonder what the root of the cause could be to trigger this into happening..I driver all over Florida from Jacksonville to Tampa to Melbourne to Miami.Ive talked to my wife for hours and never heard crackling or popping or any kind of robotic voice sound.Just the typical dropped call and can you hear me now moments between tower changes while driving.
Sent from my SM-N900P using XDA Premium 4 mobile app
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Same here in Oklahoma. Got the phone on day of release and not once have I heard any crackling or poppling. Sound is nice and clear.
Wonder if there is a bad batch out there?
I'm using hardware version 900p.12 and no crackling or garbled audio. Just got it a few days ago.
Sent from my SM-N900P using xda app-developers app
skippyg said:
I'm using hardware version 900p.12 and no crackling or garbled audio. Just got it a few days ago.
Sent from my SM-N900P using xda app-developers app
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I have the hardware version 900p.12 and my voice calls are all messed up. It's driving me nuts I got the phone at bestbuy on day one
Sent from my SM-N900P using xda app-developers app
Ok Mods if this needs moved then do so :good:
Ok so we all know that the signal sucks on the Note 3 for some. I recently moved and contacted Verizon several times regarding the signal and tier 2 "sent" a technician out. Ive constantly been running -111 to -115dbms. Well after talking about the signal issues trying to get a replacement the tech said she hadnt heard about issues so she would do research and she then said that 10 days ago Samsung sent Verizon a replacement statement telling them that if customers are having signal issues on the Note 3 to replace it with a Note 3 or S5. They will allow you to try the Note 3 1st and if that doesnt work they will send a S5. She said that it has more than a 2% data or traffic loss or something like that. She said it was the 1st time she heard of it or saw the memo. So I am now waiting for my replacement Note 3 to come tomorrow.
UPDATE: So I got my replacement phone and it came with NC4 out the box. My signal is WAY better. My dbm now fluctuates between -89 and -94dbm.
neopolotin75 said:
Ok Mods if this needs moved then do so :good:
Ok so we all know that the signal sucks on the Note 3 for some. I recently moved and contacted Verizon several times regarding the signal and tier 2 "sent" a technician out. Ive constantly been running -111 to -115dbms. Well after talking about the signal issues trying to get a replacement the tech said she hadnt heard about issues so she would do research and she then said that 10 days ago Samsung sent Verizon a replacement statement telling them that if customers are having signal issues on the Note 3 to replace it with a Note 3 or S5. They will allow you to try the Note 3 1st and if that doesnt work they will send a S5. She said that it has more than a 2% data or traffic loss or something like that. She said it was the 1st time she heard of it or saw the memo. So I am now waiting for my replacement Note 3 to come tomorrow.
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What do you think the process is for us to go through for replacement? Did you think through a Verizon store or do you think you have to actually have a tech come out?
Dumaru said:
What do you think the process is for us to go through for replacement? Did you think through a Verizon store or do you think you have to actually have a tech come out?
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Well I had already called them before about it several times. After seeing the other thread where people had gotten better signal I figured Id try and get a replacement. Once she told me about Verizon getting a authorization from Samsung themselves to replace the Note 3 with another Note 3 or S5 I thought Id post this for information. Id call them then when they bump you up to tier 2 explain you are having signal issues etc and ask for a replacement. Remember she didnt even know about it until she searched and she said they got that memo 10 days ago so they all may not be up on it yet. Good luck!
Still a "like new" replacement?
Somewhat related, my old Note 3 (NC2) screen shattered and I got an insurance replacement Note 3 w/ NC4 on it and the signal is exactly the same. Strong, but same.
From note 3 to note 4
So after calling Big Red about my note 3 they sent me out a replacement the replacement had the same issue a bad data connection, so I quickly sent it back within 24 hour a Verizon's tech informed me that samsung has admitted that the note 3 has the issue of data connection problems and said I could have a galaxy S5 but the tech advised me and said if I was him I should wait for the note 4 because of samsungs 3 rules replacement, how it works is as long as you are under there 1year warrenty after 3 attempts of repair they have to give you a phone that is similar to what you have and so I would get the note 4 but just remember you have to deal with samsung not Big Red for your replacement phone and you have to have sent it to them for all of your 3 repairs good luck to anyone that is having the same issue with this pos phone. P.s.almost forgot the first replacement phone they sent me was a galaxy S5 so it is true samsung did notify Big Red about the data problem in took all blame on the note 3 issue.
going to call during lunch then
tech 2 guy I got said there was no replacement program giving an S5 for data connection issues, but alluded that if my issue was dropped calls AND data then I could get the S5
either way I didn't want an S5 I wanted a replacement 3 and that is what I got
I wonder if I could convince them to let me "downgrade" to the Note 2 due to the ability to bootloader unlock. My signal typically hovers around if I'm lucky -105dB most of the day and it dips to -120dB at times too. My Note 3 is from right around launch day as well.
I would like to do this as my note 3 has had terrible reception in my home. No other phone has been this bad in my home. Now you mentioned going through Samsung for the replacement. So I shouldn't call Verizon?
I'm currently rooted so should I restore to stock before I call?
Any other tips to insure I get a note 4 in exchange?
samcook2003 said:
So after calling Big Red about my note 3 they sent me out a replacement the replacement had the same issue a bad data connection, so I quickly sent it back within 24 hour a Verizon's tech informed me that samsung has admitted that the note 3 has the issue of data connection problems and said I could have a galaxy S5 but the tech advised me and said if I was him I should wait for the note 4 because of samsungs 3 rules replacement, how it works is as long as you are under there 1year warrenty after 3 attempts of repair they have to give you a phone that is similar to what you have and so I would get the note 4 but just remember you have to deal with samsung not Big Red for your replacement phone and you have to have sent it to them for all of your 3 repairs good luck to anyone that is having the same issue with this pos phone. P.s.almost forgot the first replacement phone they sent me was a galaxy S5 so it is true samsung did notify Big Red about the data problem in took all blame on the note 3 issue.
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Oh boy my time to shine. I am one of the "tier 2" tech reps (It's just tech support, customer service acts as "tier 1" tech support when normal tech has a queue but otherwise its just 1 actual tech department for phones and such). So this replacement process is valid and is in one of our not commonly used device forums that shows that if you are dropping data 3% or higher OR you are dropping calls 3% or higher and there are some other criteria met you can get an S5 as a replacement, personally I wouldn't want an S5 but if you do want an S5 you'll have to call in and have a replacement done at least once to ensure it just wasn't one bad note 3. The S5 order has to be done as a COMPLETE manager override due to the way the system works so you might get push back on it by the reps but if you say "look in the device forums for the note 3" there is a PINNED article on this issue and if they are still idiots ask to speak with a supervisor. Anyways as far as any other replacement goes to the note 4 or note 2 as another rep mentioned, verizon will NOT do that at all, we USED to have the ability to do alternate CLNRs (Certified Like New Replacement, these are all of the warranty phones, most are good some are junk I will admit) but due to posts such as these online people were abusing it so it is removed, now when a rep does the order we select what the problem device is and it checks to see if we have stock, if we do, thats what you get, the field is completely greyed out and we cant touch it and a supervisor will not do **** to help you with that. Even if you say you will pay extra money or even opt to downgrade it will not be done, this note 3 to s5 program is very unique. Anyways as far as going with samsung, thats a completely different ball game, we have no access to their systems and the rep may have just straight lied to you about samsung changing you to a note 4 just so that he could pass the survey that you might get. And if the phone is over 1 year old samsung will tell you to go through verizon as the extended warranty that you either pay $3, $8, or $10 / month for is verizon only. Also when dealing with samsung you will have to send your phone to them and they attempt a repair before they give you a replacement, so good ****ing luck on that. As far as sending techs goes, we have an escalation process for any network issues where we fill out the address and problem and such and send it to people who actually manager cell towers but 90% of the time they just do a remote check on all the towers in the area and if they show as ok they tell you that you're in a "marginal coverage" area which means the service may be bad, this does qualify you to cancel any lines in that area with no ETF though so if you're really pissed feel free to do that. Feel free to either reply here or private message me any questions about any verizon tech support policies or whatever
Thanks for this. I've been dealing with a subpar signal from this phone for many months. You're information was extremely helpful and saved me time with Verizon tech support.
Xproplayer said:
Oh boy my time to shine. I am one of the "tier 2" tech reps (It's just tech support, customer service acts as "tier 1" tech support when normal tech has a queue but otherwise its just 1 actual tech department for phones and such). So this replacement process is valid and is in one of our not commonly used device forums that shows that if you are dropping data 3% or higher OR you are dropping calls 3% or higher and there are some other criteria met you can get an S5 as a replacement, personally I wouldn't want an S5 but if you do want an S5 you'll have to call in and have a replacement done at least once to ensure it just wasn't one bad note 3. The S5 order has to be done as a COMPLETE manager override due to the way the system works so you might get push back on it by the reps but if you say "look in the device forums for the note 3" there is a PINNED article on this issue and if they are still idiots ask to speak with a supervisor. Anyways as far as any other replacement goes to the note 4 or note 2 as another rep mentioned, verizon will NOT do that at all, we USED to have the ability to do alternate CLNRs (Certified Like New Replacement, these are all of the warranty phones, most are good some are junk I will admit) but due to posts such as these online people were abusing it so it is removed, now when a rep does the order we select what the problem device is and it checks to see if we have stock, if we do, thats what you get, the field is completely greyed out and we cant touch it and a supervisor will not do **** to help you with that. Even if you say you will pay extra money or even opt to downgrade it will not be done, this note 3 to s5 program is very unique. Anyways as far as going with samsung, thats a completely different ball game, we have no access to their systems and the rep may have just straight lied to you about samsung changing you to a note 4 just so that he could pass the survey that you might get. And if the phone is over 1 year old samsung will tell you to go through verizon as the extended warranty that you either pay $3, $8, or $10 / month for is verizon only. Also when dealing with samsung you will have to send your phone to them and they attempt a repair before they give you a replacement, so good ****ing luck on that. As far as sending techs goes, we have an escalation process for any network issues where we fill out the address and problem and such and send it to people who actually manager cell towers but 90% of the time they just do a remote check on all the towers in the area and if they show as ok they tell you that you're in a "marginal coverage" area which means the service may be bad, this does qualify you to cancel any lines in that area with no ETF though so if you're really pissed feel free to do that. Feel free to either reply here or private message me any questions about any verizon tech support policies or whatever
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My new "replacement" phone is on it's way and i'm waiting to get the towers checked in my area. i think i'm gonna record the conversation. Is there a link or point of reference i can use in our contracts that says we can get out of our etfs? And after i'm told that i live in a marginal area, who gives the ok for the ETF being waived? Escalations?i'm gonna have to ask for a note to be added/pinned to my account regarding the ETF also huh?? Thanks alot!
ebuechler3 said:
My new "replacement" phone is on it's way and i'm waiting to get the towers checked in my area. i think i'm gonna record the conversation. Is there a link or point of reference i can use in our contracts that says we can get out of our etfs? And after i'm told that i live in a marginal area, who gives the ok for the ETF being waived? Escalations?i'm gonna have to ask for a note to be added/pinned to my account regarding the ETF also huh?? Thanks alot!
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For starters if you record it make sure not to say so because reps aren't allowed to let you record. The only department that can see that ticket and apply credits is tech support so they are the only people who can credit it, no special escalation needed just the normal rep, if you port out your number though you have to have the ETF applied to the account by the porting center then call tech support right after the port request starts to have them waive it.
OP neopolotin75 post #11
I've had some issues with my LG G3. So are you saying that even after several replacement G3's, there is no chance that Verizon would send me a different phone(like the Note 4)? I have insurance if that matters. Thanks!
In October 2014, I enthusiastically purchased my Sony Z3v at full price. There is no question in my mind that it was and still is an outstanding device. But this does not excuse the fact that many of us purchased this device with the understanding that Lollipop was imminent by end of year 2014 and simultaneous voice and data would be available shortly thereafter. It doesn't matter if there are hacks available or not. My purchase was predicated on the fact these things were imminent, that Verizon would be enabling and updating these features.
Since then, along with many of you, I have contacted Verizon several times over the last 17 months and each time Verizon representatives have told me to be patient, that the updates were imminent. As a consumer, I had no recourse but to trust what they promised......its not as if I had any options and could sell the device back to Verizon for full value without losing money.
I use my device for work and have suffered loss due to the fact I could not receive data while on calls etc.
This has been such a complete joke. I don't know if a class action suit would even be fruitful. But what I can tell you is that I will never purchase a device or any accessories from Verizon ever again.
So sad.
I completely understand your frustration and sympathize with you on this. Verizon's "policies" makes my blood boil, but only if I associate the device directly with them. (I know, I know... They brand the snot out of everything they sell so you always have their logo to remind you...)
However, I've come to absolutely love this device despite Verizon's broken promises, and actually am now (tonight) buying a second new handset so I may continue to enjoy the Z3V for a few more years to come.
I admit I'm a bit odd; old, set in my ways, don't like change, etc. I went from Droid 1 to iPhone s4 to z3V ever since the Droid came out. But I see handset technology slowing down now. Carriers AND manufacturers are starting to offer less (no SD slots -WTF?!)... I've found a device that suits all my needs and I'm gambling I'll be happy with it for a few years to come. (This thing is twice as powerful as my last laptop and has a 200Gb SD card with a 21MP camera! And a friggin FM radio in it!!)
Granted, you mention a particular need (voice plus simultaneous data), but you knew the handset didn't have that when you bought it and you never really were certain when you did buy it when that feature was supposed to be added. You never got it. Is that a reason to be pissed at the carrier? Yes, most certainly, especially if your livelihood depends partially on it. But the device, well, in my opinion, it's the closest thing to Apple build quality sporting Android that I've seen so far.
My biased, crazy opinion. Afterall, I'm buying a second one to keep in a drawer. LOL!
If I didn't think it would be a total loss, but I'd go grab the Z5/Z5 Premium and go use it on Straight Talk. This is the only way I'd see myself upgrade to a Sony only route.
If I did, I'll buy whatever accessories to keep the phone in top condition since I won't have assurance of a guarantee that I could just warranty my problems if something happened. It's why I'm grateful that having insurance from Verizon on my phone that I could easily get it replaced. :/
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
AddictedToGlass said:
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
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Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
OTA on the way
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
GigaSPX said:
Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
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Limited in the sense that this model is becoming difficult to find in new condition.
---------- Post added at 06:24 AM ---------- Previous post was at 06:21 AM ----------
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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I'm sorry dude, but you have just joined yesterday and this is your one and only post?
You smell funny, so Ima get the big guy to pull yer post (and this one) so we can keep an on topic discussion that doesn't go down this same road yet again.
I'd like to be able to discuss stuff without the thread getting closed down!
---------- Post added at 06:53 AM ---------- Previous post was at 06:24 AM ----------
No worries, mate. GREG BRADLEY says you're not a dupe account, so carry on screwing up this thread with your unsubstantiated claim. -Even though such claims draws arguments like maggots on crap. LOL!
Welp, the moderator has spoken.
Anyhow, I wouldn't care so much if it was new or used as long as its in fine, not banged up, and working condition. It's just knowing how long until it would be I can get the most out of the Z3v though...
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
linuxxnut said:
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
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I am pleased with my Z3v and will probably use it until the battery starts failing. It would be nice to have an unlocked bootloader but I don't ROM-up phones like I used to and as long as it is rooted and I can use certain root-required apps I like then it is livable.
Unfortunately here in the Nashville, TN area where I live the Verizon network is second to none in quality and coverage, the only viable option if you don't live in an urban area is a Straight Talk phone using the Verizon network. The term "the hills of Tennessee" isn't a glib comment. I have been in situations where friends using other carriers have one or no bars and my Verizon phone had a solid three bars. Also my work occasionally sends me up to southern Kentucky where it is literally a choice between Verizon or nothing. Now there is growing resistance to any new cell towers being erected so it has grown much more difficult for a carrier to improve their network.
I hear ya on that one, Komet1. Verizon is the only carrier that works well in my area too. So this definitely factors into the equation of just how much I can tolerate regarding Verizon's BS policies.
Me as well... Verizon is the only reliable service I can use. So they get my business there by default but that's where I draw the line. So while I am forced to pay monthly for their towers and spectrum I will never buy a phone from them or any accessories from them again. I know it won't make much a difference to them but it's the principle of the matter for me. I can't support their practices in light of my Z3v fiasco with the three Z3v's I have on my account.
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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Anyone seen any evidence of this happening or do we have a troll in our midst?
Komet1 said:
Anyone seen any evidence of this happening or do we have a troll in our midst?
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I dunno. He Pmed me a link, but I didn't bother checking it out as I was in a hurry. Guess I'll bite, but I don't hold my breath on any of these leaked reports. I find it just a bit curious that he/she had only one post and by date given, seemed to have registered JUST to post that.
Edit: I just checked the link silentswarm sent me via PM and all it is is a screenshot, supposedly of his phone, with a text from Verizon stating, "Free Verizon Msg: The Xperia update to Lollipop is expected to rollout by the end of February. Thanks for your patience."
That's about as weak as I've seen as far as "proof" this far.
I'll eat my words and apologize to silentswarm if he is found to be correct.
I just checked the Verizon forums, one would think if this was legit they would be on fire but no, all is quiet. I'll calling this one bogus.
silentswarm PMed me after the first post this morning with a link to the same screenie, I just spotted it. Granted it looks real.
He said he was a bit of a lurker, I can relate to that, I've been hanging around Reddit for several years and still don't have an account. I guess it was my lack of trust that Verizon will do anything that makes me suspicious.
Why has no one shared of said image for everyone to view on here? :v
GigaSPX said:
Why has no one shared of said image for everyone to view on here? :v
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LOL... didn't you know this rumor is TOP SECRET?
Shhhhh! Don't tell a n y b o d y!
heh, never thought about it despite silentswarm's OK. I stop thinking Friday afternoon and don't really start again until Monday morning when I merge into the disaster named I-40 Westbound...here ya go
silentswarm said:
I follow the forums pretty often just never needed to create a account cause I had nothing to add. Here is text I received from version after I chatted with network support.
http://postimg.org/image/tuxfyslid
Feel free to share it I don't have enough posts to share links or pictures yet
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I guess that's pretty legit enough being sent through text message. Although this is the first time I ever saw a carrier would send out an update announcement through text.