Ok apologise if this has been covered before.
I upgraded my desire a few days ago to the S3 on orange UK network who i've been with for over 10 years.
Only to find the the option to check/update to the latest firmware has been removed by orange bloatware!!!!!!!!!!!!!!!!!!!!
Settings-about decive - no option there .
Seems others are not happy too
www.google.co.uk/url?sa=t&rct=j&q=&...s7wRPF5qYHrixZC1Q&sig2=AIJcwv2gY3T4k1NTj_eW-g
Anyone here having the same issue.
Apparently a lot of people have sent it back and demanded an unbranded model. They've been successful in getting one by citing that the orange branded version is missing an imperative feature.
Sent from my GT-I9300 using Tapatalk 2
matttye said:
Apparently a lot of people have sent it back and demanded an unbranded model. They've been successful in getting one by citing that the orange branded version is missing an imperative feature.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Thanks mattye , iv'e been on to them already but got through twice to a call centre out of the country if you know what i mean , after 30 minutes on each call trying to explain i gave up .
Will try again later .
Motogp1 said:
Thanks mattye , iv'e been on to them already but got through twice to a call centre out of the country if you know what i mean , after 30 minutes on each call trying to explain i gave up .
Will try again later .
Click to expand...
Click to collapse
Ask to speak to retentions. Also, don't be afraid to ask for somebody else if you can't understand what the person is saying. You're a paying customer with a problem that needs to be resolved.
Sent from my GT-I9300 using Tapatalk 2
matttye said:
Ask to speak to retentions. Also, don't be afraid to ask for somebody else if you can't understand what the person is saying. You're a paying customer with a problem that needs to be resolved.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
been on the phone for 2 hours to orange , they are telling me that all orange phones do not have the software update option which i know is bulls**t as iv'e seen them on here and in the flesh , he said he personally agreed with me in that it should not be removed and he's reported it as a complaint and passed on.
I have an Orange UK i9300, and I too don't have the upgrade option. I did plug in to Kies yesterday and got an update though. Had to root again after, but no big deal.
I don't really understand what your problem is with it not being there, you're on XDA forums! Why don't you just flash an unbranded stock ROM on to it if you're really that bothered?
krs360 said:
I have an Orange UK i9300, and I too don't have the upgrade option. I did plug in to Kies yesterday and got an update though. Had to root again after, but no big deal.
I don't really understand what your problem is with it not being there, you're on XDA forums! Why don't you just flash an unbranded stock ROM on to it if you're really that bothered?
Click to expand...
Click to collapse
Yes there is an update through kies but its minimal , I work away a lot and don't have my laptop all the time with me
So I can't update.
I have ask many times in other threads about installing a stock un branded Rom with odin will it
Void warrany.
Increase flash counter
Will I get ota updates and if so from who.
Never been answered .
Motogp1 said:
Yes there is an update through kies but its minimal , I work away a lot and don't have my laptop all the time with me
So I can't update.
I have ask many times in other threads about installing a stock in branded Rom with odin will it
Void warrany.
Increase flash counter
Will I get ota updates and if so from who.
Never been answered .
Click to expand...
Click to collapse
Just install CWM and do a nandroid backup of your current ROM, then flash any ROM you like (stock or not).
Then if you ever need to call on warranty you can restore your backup and use Triangle Away to get the flash counter down to 0.
Regarding OTA updates, they would be Orange branded anyway if the upgrade option was there, so you'd be back to square one. If you had an unbranded ROM, you would get Samsung updates.
Thanks for that , yes i understand i can do all that , my point is why has it been removed on some orange phones and not others , it should of been left on there in the first place so i have a choice of using either ota or kies even the orange technician totally agreed with me, no other network has done this .
:good:
Maybe Orange wanted to prevent everyone from downloading a ~100MB per phone update through their network.
However in that case they should at least send an Sms and tell customers that they could get a free firmware upgrada at any Orange shop...
Flashing an original Rom will not increase the flash counter since it's Samsung-signed.
The part about voiding warranty is rater complicated. Manufacturers want you to believe that the warranty is void when flashing custom stuff, but they also want to make you believe that opening a computer's case voids the warranty.
Usually that is even true, but note that there is a difference between the optional warranty the manufacturers offer at their own terms and the warranty as required by law which has completely different terms in each country.
Sent from my GT-I9300 using xda premium
so was you successful in getting your s3 exchanged from orange. I will be flashing an unbranded rom but i want to back up the useless orange rom just incase i have to ever send it back. Just cant figure out how to back up the orange rom at the moment.
Related
Whats the best thing i can do, turns out my rebooting issues are ram related fault with a bad badge of boards. Changed the default.prop values to upgrade to the Nordic FW, was originally orange FW then debranded UK 026. Not sure whats best to do assuming SE wont like the fact it has the nordic 2.1 update! Never made a backup of the orange FW didnt think it would matter UK generic should be fine for them i'd imagine! dont know whats best to do, wait for the UK 2.1 generic update to come out and flash it? then send it away un rooted. Rther than try go back to 1.6
I'd wait for the 2.1 update and flash that if you can.
I had one that was doing that and it got swapped anyway.
Where are you sending it for repair? I sent my x1 with a custom Rom for repair at cpw when the screen went and they made no mention.
Sent from my X10i using Tapatalk
No idea they just said it would need to go in for repair for 5 days [and no replacement in the meantime]! dont have any other spare phones very annoying!
She also said theres a 2yr warranty with its hardware. sure the booklet said 1!
go3asy said:
She also said theres a 2yr warranty with its hardware. sure the booklet said 1!
Click to expand...
Click to collapse
Doesn't matter what the booklet says. EU-law: 2-year minimum.
Page 7:
http://ec.europa.eu/publications/booklets/move/64/index_en.htm
Also see the conditions in the logitech warranty:
http://www.logitech.com/en-us/footer/terms-of-use/&id=3101
Warranty Periods
Please note that in the European Union, any warranty period less than two years shall be increased to two years.
Click to expand...
Click to collapse
Hey I've been looking through all the other threads for the past few days and nothing has helped. My normal network is orange but a few days ago i believe it was after i flashed neat ROM i couldn't connect to my network i tried a few different sim cards in there but some worked and some didn't, now today i flashed Miui android and the sim cards that used to work don't now.. I've contacted orange and they are sending me a new sim card. I've tried flashing stock ics and gingerbread also stock orange firmware, IMEI is the same as under the battery.
Is it..
Blacklisted?
Hardware?
EFS?
Thanks in advance
Did you try this already?
Yeah, sorry should have said, this was the first thing i tried
Before contacting Orange, Did you try your sim in another phone or try reinstalling Original Orange firmware.
Going from one custom rom to another custom rom because of the problems you were getting, will more than likely create more problems.
From recovery, data/factory reset. advanced wipe delvik cache. Mounts and Storage format system and data.
Use Odin to reinstall latest firmware or the original firmware that came with your phone.
Then make a nandroid backup. Plus backup your EFS.
Once its all working.. Then and only then.. try a custom rom.
Thanks for helping, but that has not worked, i also got my new sim in the post just now and that has not worked either.. :/
cashisback said:
Thanks for helping, but that has not worked, i also got my new sim in the post just now and that has not worked either.. :/
Click to expand...
Click to collapse
Sorry to hear that. If you have already tried original firmware and your imei is correct then it looks like it may have to go in for service.
Dont forget to use triangle away if your still on ICS to remove any binary counts or use USB jig with old bootloader. Then flash your original firmware back to your phone before sending it in though.
Sent from my GT-I9100 using Tapatalk 2
bored_stupid said:
Sorry to hear that. If you have already tried original firmware and your imei is correct then it looks like it may have to go in for service.
Dont forget to use triangle away if your still on ICS to remove any binary counts or use USB jig with old bootloader. Then flash your original firmware back to your phone before sending it in though.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
I will not surrender yet! :L yeah i phoned orange again and they said my IMEI is blacklisted then said to phone t mobile and they said the same but to phone the place i bought it. thanks for your help though guys. hopefully they will unblock the IMEI or i reckon a refund is at hand!
cashisback said:
Hey I've been looking through all the other threads for the past few days and nothing has helped. My normal network is orange but a few days ago i believe it was after i flashed neat ROM i couldn't connect to my network i tried a few different sim cards in there but some worked and some didn't, now today i flashed Miui android and the sim cards that used to work don't now.. I've contacted orange and they are sending me a new sim card. I've tried flashing stock ics and gingerbread also stock orange firmware, IMEI is the same as under the battery.
Is it..
Blacklisted?
Hardware?
EFS?
Thanks in advance
Click to expand...
Click to collapse
Blacklisted surely Orange would have told you .
EFA unlikely if you have correct IMEI you can always restore your backed up EFS folder .
Hardware possible but as you have messed with roms my guess would be you have wrong CSC and not entered network settings manually .
jje
cashisback said:
yeah i phoned orange again and they said my IMEI is blacklisted then said to phone t mobile and they said the same but to phone the place i bought it. thanks for your help though guys. hopefully they will unblock the IMEI or i reckon a refund is at hand!
Click to expand...
Click to collapse
Sounds like you already had an idea that the IMEI was blocked from your first post. Sugesting that you have a fair idea that it was stolen. If not, I hope you get your money back. If on the other hand you knew!!, I and I imagine all the other members of this site wil help you no further. And I hope you get what you deserve!!!
Sent from my GT-I9100 using Tapatalk 2
If it was stolen it wasn't my fault it was CEX's fault for selling it to me, i reckon someone sold it to CEX either to claim insurance or it was stolen and then sold to CEX then me. I would rather get the IMEI unblocked instead of a refund do you know if they have the power to do that?
cashisback said:
If it was stolen it wasn't my fault it was CEX's fault for selling it to me, i reckon someone sold it to CEX either to claim insurance or it was stolen and then sold to CEX then me. I would rather get the IMEI unblocked instead of a refund do you know if they have the power to do that?
Click to expand...
Click to collapse
No they will not have the power to do that," that would make it a criminal offence, if it already is'nt ". Take your receipt back to the shop along with the phone and demand your money back.
Sent from my GT-I9100 using Tapatalk 2
bored_stupid said:
No they will not have the power to do that," that would make it a criminal offence, if it already is'nt ". Take your receipt back to the shop along with the phone and demand your money back.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Okay, thank you, will do, if i get money i may just have to invest in the GS3 in a couple of days. thank you for your help
I got my SGS3 from T-Mobile (UK) and there is no option to check for an update. Why is this?
Sent from my Samsung Galaxy S3 using XDA Premium
Orange and t mobile have decided to remove it with there bloatware on some released models. mine is the same on Orange , you can update through kies when Samsung release an update , this will be 10x faster that waiting for t mobilel/orange to release ota updates which this option is used for .
Sent from my HTC Desire using xda premium
Ok thanks for that
Sent from my Samsung Galaxy S3 using XDA Premium
Mines on t-mobile and has the option to check for updating
Sent from my GT-I9300 using xda app-developers app
curls1 said:
Mines on t-mobile and has the option to check for updating
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Yours probably isn't branded then
Sent from my Samsung Galaxy S3 using XDA Premium
Finally I have found others with the same issue.
I have recently switched to T mobile UK mainly for the unlimited data and the lack of it on o2. I have got 2 galaxy s3's one is for my girlfriend. Both of which are missing the update option in about phone. I noticed this straight away and contacted t mobile. The first 2 calls went nowhere and was told Samsung don't do OTA updates and it's only via kies, the 1st call I was told I need kies air! I knew the ota part was not true and on my third call I got through to someone that cared. But had not heard of this issue, I have given them my build number and csc etc and they are speaking to relative departments in t mobile and Samsung, I mentioned it had to be t mobile that have disabled ethos option and that other t mobile users have this option and have had the small update. Via kies it says it's up to date on le4 firmware. T mobile have extended my dsr period until they get to the bottom of the issue, but I am concerned as it's been 2 weeks now with no real progress and I have not even taken the phone out of the house or transferred my old number encased of returning or replacing the handsets.
I see not having the ota update option as quite a big disadvantage, especially with how unstable kies seems to be.
Please could you with and without the option let me know if your phone was from t mobile or 3rd party and wether it was through a store or the website as they have asked me this and should help me sort this out.
Thanks in advance
twistedskater68 said:
Finally I have found others with the same issue.
I have recently switched to T mobile UK mainly for the unlimited data and the lack of it on o2. I have got 2 galaxy s3's one is for my girlfriend. Both of which are missing the update option in about phone. I noticed this straight away and contacted t mobile. The first 2 calls went nowhere and was told Samsung don't do OTA updates and it's only via kies, the 1st call I was told I need kies air! I knew the ota part was not true and on my third call I got through to someone that cared. But had not heard of this issue, I have given them my build number and csc etc and they are speaking to relative departments in t mobile and Samsung, I mentioned it had to be t mobile that have disabled ethos option and that other t mobile users have this option and have had the small update. Via kies it says it's up to date on le4 firmware. T mobile have extended my dsr period until they get to the bottom of the issue, but I am concerned as it's been 2 weeks now with no real progress and I have not even taken the phone out of the house or transferred my old number encased of returning or replacing the handsets.
I see not having the ota update option as quite a big disadvantage, especially with how unstable kies seems to be.
Please could you with and without the option let me know if your phone was from t mobile or 3rd party and wether it was through a store or the website as they have asked me this and should help me sort this out.
Thanks in advance
Click to expand...
Click to collapse
I believe it was a case of getting units out to the public some got missed. I'm on orange and don't have the option but others on orange do.
I was a annoyed about this at first but after a searching and reading I'm actually not bothered.
The reason is when Samsung release and update it will be available straight away through kies ( I've not had any issues with kies) , waiting for the networks to get that updated then playing about with it and adding bloatware and taking out things will a) take forever and b) be ruined, from experience orange are the worst at this and as they are all one company now t mobile will be no better.
IMHO.
To unroot and return your galaxy S3 to stock for warranty watch this. http://www.youtube.com/watch?v=_8Tga_yKywc&feature=youtube_gdata_player
Hi Motogp1,
I get what you are saying but surely even if we had this option it would still also be possible to update via kies.
Have you already had an update? As I have not and although it's a small update , it is reported to free up some ram and on my last phone it massively cut down battery usage.
With regards to kies, I had to install and uninstall it 5 times before it finally worked and now it works (kind of) but I get a "server busy" error message every time I start my pc. I checked in task manager and it was kies causing it.
It just does not sit right with me, as you are effectively paying full price for the phone over the contract. If I had £500 I would have got the phone swim free and gone sim only with t mobile.
Never had any of them problems with kies and I connect without fail every time. My point Is the update from T mobile will be a long way behind kies and full of there bloatware.
It doesn't really bother me as I'd prefer to go through kies than orange/t mobile.
I think it's personal choice, plenty of people have returned there phone and got another one for this reason so if if really not happy send it back.
To unroot and return your galaxy S3 to stock for warranty watch this. http://www.youtube.com/watch?v=_8Tga_yKywc&feature=youtube_gdata_player
Before I start I should probably say straight away that I have scoured the forums for this and haven't found anything enlightening, though I have seen a few people have the same problem.
Anyway, I have a GS3 and I'm on t-mobile (UK). I noticed that my phone doesn't have an option to "check for updates" under settings > about phone as others do, which is odd, but other posts from people have informed me that some t-mobile (and orange too?) locked handsets have had this option removed for whatever reason. So this is a bit annoying, but I'm over it.
The problem is that I want to update to the latest firmware (XXBLFB or something) and the absence of this button means I can't check for updates. So I plug my phone into Kies, and Kies doesn't think there's an update available either. So I'm just wondering whether anyone else on t-mobile has received the update at all - via kies or via OTA?
I realise that xda isn't the best place to ask this as most people on this forum will just flash the latest firmware using odin, but I'm not prepared to do that at the moment!
I dont think all carriers release new updates at the same time.
So its just a waiting game. Unless u step up to kies big brother odin
Sent from my GT-I9300 using xda premium
revolvingsoul said:
Before I start I should probably say straight away that I have scoured the forums for this and haven't found anything enlightening, though I have seen a few people have the same problem.
Anyway, I have a GS3 and I'm on t-mobile (UK). I noticed that my phone doesn't have an option to "check for updates" under settings > about phone as others do, which is odd, but other posts from people have informed me that some t-mobile (and orange too?) locked handsets have had this option removed for whatever reason. So this is a bit annoying, but I'm over it.
The problem is that I want to update to the latest firmware (XXBLFB or something) and the absence of this button means I can't check for updates. So I plug my phone into Kies, and Kies doesn't think there's an update available either. So I'm just wondering whether anyone else on t-mobile has received the update at all - via kies or via OTA?
I realise that xda isn't the best place to ask this as most people on this forum will just flash the latest firmware using odin, but I'm not prepared to do that at the moment!
Click to expand...
Click to collapse
Did you get the phone from a T Mobile store, or CPW, or Phones4U? If it's T Mobile, they can be a bit slow. CPW and P4U are generally open fw as the phones are unlocked.
oops should have read all of it sorry.
I'm on T mobile but my phone's unlocked (CPW).
Have you tried connecting it to Kies? Does it say anything about firmware?
Why don't you just flash the United kingdom unbranded version of xxblfb(BTU). I'm with t-mobile and that's what i did. The advantage is it doesn't come with all the bloatware and you'll probably have a better chance of getting the latest updates quicker via kies.
Sent from my GT-I9300 using xda premium
projectsome said:
Have you tried connecting it to Kies? Does it say anything about firmware?
Click to expand...
Click to collapse
Lol he said that too
Sent from my GT-I9300 using xda premium
Yeah, when I connect to Kies it says I have the latest firmware, so I'm assuming that t-mobile just haven't decided to roll their version of the firmware out yet. It just seemed strange to me since other networks seem to have got the update quite a while ago and it's not even that big an update - with the jump from gingerbread to ICS on the galaxy S2, the gap was only a couple of weeks between networks.
scomat said:
Why don't you just flash the United kingdom unbranded version of xxblfb(BTU). I'm with t-mobile and that's what i did. The advantage is it doesn't come with all the bloatware and you'll probably have a better chance of getting the latest updates quicker via kies.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Yeah I am considering it, but to be honest odin scares me a bit! Does the t-mobile version have much in the way of bloatware? I was pleasantly surprised, apart from being locked to t-mobile I couldn't find a single bit of t-mobile branding, not even the startup screen!
I'm also worried that if I flash to an unbranded version then should something go wrong with the phone and I need to replace it, I won't be able to get the t-mobile branded firmware back which might cause warranty issues?
Id hold out for official jelly bean.
Ive had problems since the update. Ur not missing much ATALL to be honest
Sent from my GT-I9300 using xda premium
revolvingsoul said:
Yeah I am considering it, but to be honest odin scares me a bit! Does the t-mobile version have much in the way of bloatware? I was pleasantly surprised, apart from being locked to t-mobile I couldn't find a single bit of t-mobile branding, not even the startup screen!
I'm also worried that if I flash to an unbranded version then should something go wrong with the phone and I need to replace it, I won't be able to get the t-mobile branded firmware back which might cause warranty issues?
Click to expand...
Click to collapse
Personally I think Odin is safer than kies but I'm only saying that because I've had a couple of problems with botched upgrades via kies and I feel Odin is more secure. Sorry.. just remembered I bought my phone SIM free as I wasn't due an upgrade from t-mobile for another year but from what I recall with the s2 it came with a load of bloatware. I got the before mentioned firmware update via kies about a week after the phone arriving which was relatively quick considering some other networks still haven't released their version. You could always download the t-mobile firmware from Sam mobile and keep it as a back up but really it's entirely up to you as I wouldn't want to be responsible for jeopardizing your warranty mate.
Sent from my GT-I9300 using xda premium
Anyone know or have a rough guestamate when they will be releasing the 4.3 update or in fact any update? Just i read a while back there was an update due, not official I think but we've had nothing for ages , im getting kinda bored.
I was in the o2 shop is Edinburgh the other day playing with the Galaxy Note 3, saying this is nice and quick and responsive, it had written next to it the samsung mega with no price or info, I'd never heard of so I checked system info and it said Galaxy Note 3, so I thought i'll get some coin together after a week or 2 and get one cos it was gonna be my next new phone anyway, I got home and checked every where online and they aint even released yet, in fact they don't even know the full spec of them, if i'd have know I would of stayed and dug out all the info, DAMN if I was on here more often I would of known.
I do remember it was on 4.2.2 and was really responsive but thats all, shame on me
Kickasskev said:
Anyone know or have a rough guestamate when they will be releasing the 4.3 update
Click to expand...
Click to collapse
No. Trust me, if any one of us knew, everyone would know. This forum would be flooded with info.
I read on google some were that 4.2.2 is defo scrapped for 4.3 and thats not coming out till early 2014. Little after the nexus5 comes out. Nexus should be out nov/dec time.
I9300/neatrom 4.2.2
andrewwright said:
I read on google some were that 4.2.2 is defo scrapped for 4.3
Click to expand...
Click to collapse
Yeah but it's all rumours and 95% of them turn out to not be true. We'll know when we know.
4.2.2 is binned. Networks have chosen to wait for 4.3
I9100/I9300
andrewwright said:
4.2.2 is binned. Networks have chosen to wait for 4.3
Click to expand...
Click to collapse
Not all S3's are tied to Networks, so it's not completely their call.
Edit> so what I am saying is even if "networks" are waiting for 4.3, it doesn't mean Samsung aren't releasing 4.2.2 - Many of our S3's get updates directly from sasmung. That's what owning an unbranded handset means. There's a leak of 4.2.2 so they definitely worked on it. They may indeed skip it but they have not officially announced that, ergo it is nothing more than a rumour.
When the big ones make there move the other follow. Orange and o2 run the uk. If they pick not to do something other follow them. As most piggy bk of them.
I9100/I9300
andrewwright said:
When the big ones make there move the other follow. Orange and o2 run the uk. If they pick not to do something other follow them. As most piggy bk of them.
I9100/I9300
Click to expand...
Click to collapse
EE and O2 send out their own updates OTA. Unbranded handsets are network independent and get their updates directly from Samsung. Piggy-Back networks do not pass out OTA updates. All Piggy Back networks use unbranded, Samsung managed handsets. They have no choice in what happens.
So if your on giffgaff which is run on o2 you have it from sam and not o2?
I9100/I9300
andrewwright said:
So if your on giffgaff which is run on o2 you have it from sam and not o2?
I9100/I9300
Click to expand...
Click to collapse
Yep thats' right.
When you buy a phone from O2 directly, you get an O2 branded handset which recieves updates from O2.
If you buy a phone from Carphone warehouse on O2, it will be unbranded. Essentially, CPW will give you the exact same phone no matter what network you go with. Giff Gaff do not even supply phones so, chances are if you buy a handset from somewhere ( a shop) it will be unbranded.
On top of this, if you have an Orange phone on O2, it will still get updates from Orange. It doesn't matter what SIM card you have on the phone. It's to do with the software that's on the phone. If I put an O2 SIM in my Three phone, my updates will continue to come from Three.
So what happends if you change software. Were do you get it then? Nice info btw:thumbup:
I9100/I9300
andrewwright said:
So what happends if you change software. Were do you get it then? Nice info btw:thumbup:
Click to expand...
Click to collapse
Well I have over simplified it. It is more to do with the CSC set within the phone, but it is all part of the software none-the-less.
If you have an O2 branded phone (O2 CSC) and flash Three UK ROM (Official) you will then get your updates from Three. If you Flash UK Unbranded official (BTU CSC) you would get updates from Samsung.
However, if you are in the UK and flash an Indian official ROM (with Indian CSC) you are unlikely to get updates in the UK. KIES would recognise your CSC does not match your geographical area too, so it would refuse you updates. So As long as you Have an official ROM (CSC) from your country, you will get updates from that provided / Samsung.
Thank for that info mate. I learn some thing new every day. You full of good info. :thumbup: thanks to what you have put about the mg4 imei problem iv flashed neat 4.2.2 and yes I lost my imei but only for a few mins.
I9100/I9300
andrewwright said:
Thank for that info mate. I learn some thing new every day. You full of good info. :thumbup: thanks to what you have put about the mg4 imei problem iv flashed neat 4.2.2 and yes I lost my imei but only for a few mins.
I9100/I9300
Click to expand...
Click to collapse
Now it's "enjoy" time!