If my HTC EVO LTE was a human being and it had died the way it did, you bet your techie bottom that CSI and possibly Mulder and Scully from X Files would have been involved.
So with that being said:
It was a regular day. Woke up in the morning. Kissed my wife good morning, and grabbed my EVO to play around a bit. Then we headed to my in-laws business, of which we are in charge in the weekend. I usually take my laptop, so as I always do, I got easy tether going and proceeded to plug in my phone into my laptop. I have an application called droid wallet, which allows me to keep track of my finances. I intended to log something onto droid wallet, but I did not want to undo my tethering connection, so I simply reached behind the laptop without unplugging the phone and turned on the screen. I did so clumsily, and I accidentally turned the phone screen back off. When I attempted to turn it back on, it simply did not. I suddenly went, wtf? I kept on clicking the power button repeatedly, to no avail. I proceeded to unplug my phone from the computer. At this point, I realized the phone was not responding. I did long power button press, many short presses, everything I could think of. When I plugged it back into the charger, the charging light no longer triggered on. I hurried it to my local best buy (I got black tie protection) and they told me the phone was done for, and proceeded to give me a new one.
It was too late when i realized....at some point during the beginning of my vacation, my phone automatically switched to storing everything onto phone memory , and a whole trip's worth of pics and videos of a very meaningful vacation with my wife was completely gone.
Things like this are common with crappy build phones like samsung, as it has happened to most people. But HTC? They have never failed me like this. Do you guys have any idea wtf happened??
no comment on what might have happenned, but you should look into the picture auto-upload capabilities. I use the one from dropbox, but I think you can do it with google+ also.
this is the SAME issue that happened to my EVO YESTERDAY!!! the screen would jsut go off when i made a call, i couldnt power it back on and now i get NO charger light!!! ahh!
im going to the sprint store today to get a new one hopefully.
I think you screwed up and did it wrong. Maybe if you kissed your phone good morning and played around with your wife you wouldn't be having problems.
Saneless One said:
I think you screwed up and did it wrong. Maybe if you kissed your phone good morning and played around with your wife you wouldn't be having problems.
Click to expand...
Click to collapse
LMAO :good::good:
Did you try the power button plus the vol + and - buttons at the same time trick? The charger light wouldn't come on if it froze.
Sent from my EVO
fr0st420 said:
Did you try the power button plus the vol + and - buttons at the same time trick? The charger light wouldn't come on if it froze.
Sent from my EVO
Click to expand...
Click to collapse
i didnt try that, but i think its a bit too late now. i have my new Evo and best buy kept the old one. I never tried that trick, but it was my understanding that that combination of buttons was to take a snapshot of the screen? or am i wrong?
And about the whole samsung vs HTC thing, let's just agree to disagree. No amount of arguing is going to convince me that Samsung is a better product, nor is it going to convince you that HTC is a better product. What I said I said based on personal experiences, and very extensive research. Im sure you have your reasons too. Im not a Samsung hater, either. I love their TVs and I have owned 2 of them. I just dont trust their phones. BUt I digress. Lets stay on topic, please, everyone.
darkleafar said:
i didnt try that, but i think its a bit too late now. i have my new Evo and best buy kept the old one. I never tried that trick, but it was my understanding that that combination of buttons was to take a snapshot of the screen? or am i wrong?
And about the whole samsung vs HTC thing, let's just agree to disagree. No amount of arguing is going to convince me that Samsung is a better product, nor is it going to convince you that HTC is a better product. What I said I said based on personal experiences, and very extensive research. Im sure you have your reasons too. Im not a Samsung hater, either. I love their TVs and I have owned 2 of them. I just dont trust their phones. BUt I digress. Lets stay on topic, please, everyone.
Click to expand...
Click to collapse
you're right, no one can argue that. Hope the issue at hand is isolated to very few devices.
Sent from my SPH-D710 using Tapatalk 2
you should enable dropbox or google + auto upload that way you never going to lose ur pix and vids ever again ....every pic and video i take from my phones is backed up to my dropbox... always
hakeem0996 said:
you should enable dropbox or google + auto upload that way you never going to lose ur pix and vids ever again ....every pic and video i take from my phones is backed up to my dropbox... always
Click to expand...
Click to collapse
I dont have google + nor I plan to get one. ANyway to do auto upload without it?
And everyone please, as the OP, I think I have the right to say please STFU already. No more Samsung vs HTC debates, I thought I was clear in my previous posts. I intended this thread as a troubleshooting thread, not a debate one about manufacturer reliability. I do apologize, because I did bring it up in the first place, but I also quickly shot it down. What I said in my OP post about was not meant to troll. It was just meant to express my disbelief in HTC failing me, as personally, it has never done so before.
with the above being said, I do have an important development:
One of the things i disliked about this phone in the two first weeks I had it is that it became really hot on my ear when I used it for more than five miutes. To the point that I had to pull it away and set it to speaker mode for a little while for it to cool off. I thought it was a common EVO LTE thing, but surpirse surprise, my brand new EVO does not have this heating issue at all. It called directv today to haggle down prices (successfully, if i might add) and I was on the phone with them for at least one hour +. No heating at all. THere was another poster on here (first page I think) who said they had the exact same thing happened to them. I would love to confirm if the "burning your ear in less than 10 min" issue is directly related to sudden deaths of this device??
with the above being said, I do have an important development:
One of the things i disliked about this phone in the two first weeks I had it is that it became really hot on my ear when I used it for more than five miutes. To the point that I had to pull it away and set it to speaker mode for a little while for it to cool off. I thought it was a common EVO LTE thing, but surpirse surprise, my brand new EVO does not have this heating issue at all. I called directv today to haggle down prices (successfully, if i might add) and I was on the phone with them for at least one hour +. No heating at all. THere was another poster on here (first page I think) who said they had the exact same thing happen to them. I would love to confirm if the "burning your ear in less than 10 min" issue is directly related to sudden deaths of this device??
FWIW, I work at a repair store and I had one of these returned EVO LTE's to work one. Phone was completely DOA, could not power on, no indication of charging when plugged in, triage laptop didn't react when it was plugged in, pressing and holding power button for 60 seconds didn't work, lights on four capacitive buttons didn't flash, etc etc.
I had another known good EVO LTE that was returned because of buyer's remorse so I popped it open, disconnected the battery (which I knew for sure had at least 50% charge), and swapped it into the dead LTE and same deal-- phone still refused to power on.
hayabusa1300cc said:
Bring it.
Click to expand...
Click to collapse
You rang?
Hi, this is your invitation to leave and go to the sgs3 section, from your friendly neighborhood Evo LTE moderator.
I'm going to allow this thread to stay open for the moment, on the chances that the trolling and flaming ends. Fair warning everyone, go away now.
@OP - sorry your thread has devolved into childish bickering. Hopefully this straightens things up.
garion521 said:
FWIW, I work at a repair store and I had one of these returned EVO LTE's to work one. Phone was completely DOA, could not power on, no indication of charging when plugged in, triage laptop didn't react when it was plugged in, pressing and holding power button for 60 seconds didn't work, lights on four capacitive buttons didn't flash, etc etc.
I had another known good EVO LTE that was returned because of buyer's remorse so I popped it open, disconnected the battery (which I knew for sure had at least 50% charge), and swapped it into the dead LTE and same deal-- phone still refused to power on.
Click to expand...
Click to collapse
OK first let me apologize for any side tracking of the thread. Sorry!
How do you pop it open? I'd love to be able to take the battery out.
---------- Post added at 06:21 AM ---------- Previous post was at 06:12 AM ----------
darkleafar said:
with the above being said, I do have an important development:
One of the things i disliked about this phone in the two first weeks I had it is that it became really hot on my ear when I used it for more than five miutes. To the point that I had to pull it away and set it to speaker mode for a little while for it to cool off. I thought it was a common EVO LTE thing, but surpirse surprise, my brand new EVO does not have this heating issue at all. I called directv today to haggle down prices (successfully, if i might add) and I was on the phone with them for at least one hour +. No heating at all. THere was another poster on here (first page I think) who said they had the exact same thing happen to them. I would love to confirm if the "burning your ear in less than 10 min" issue is directly related to sudden deaths of this device??
Click to expand...
Click to collapse
Looked at a dead one "personal experience", under a lighted magnifier.
What I saw was a pin tip sized drop of solder, near the sdsocket. Seemed like an overheating issue, with what I assumed was a fuse. Though it could just have been a bad assembly which tested marginally with reduced burn in time. Just saying.
darkleafar said:
I dont have google + nor I plan to get one. ANyway to do auto upload?
Click to expand...
Click to collapse
As mentionr earlier, Dropbox is the way to go. It's free or 2GB and easy to increase your free space. Enable auto upload and pictures and videos automatically upload to a "camera upload" folder. You specify if upload only on wi-fi or either wi-fi or 3G. It s SO convenient and definitely worth a look.
Go to dropbox.com or use http://db.tt/WYZmyfxT and I'll get free referral space.
Had this just happen to me... Was on the phone and it completely died on me. No charging light, power button hit long and short. Nothing worked.
But... The holding the volume and the power buttons at the same time trick worked. I am now back on and ready to go. Thank god, I just got this damn thing set up the way I like.
---------- Post added at 08:45 PM ---------- Previous post was at 08:36 PM ----------
DCLocal said:
As mentionr earlier, Dropbox is the way to go. It's free or 2GB and easy to increase your free space. Enable auto upload and pictures and videos automatically upload to a "camera upload" folder. You specify if upload only on wi-fi or either wi-fi or 3G. It s SO convenient and definitely worth a look.
Go to dropbox.com or use http://db.tt/WYZmyfxT and I'll get free referral space.
Click to expand...
Click to collapse
I got a free 25gb for buying this phone. So dropbox is really the way to go.
duce, i love it when you use the FORCE!!!!
roflz
Had the issue Seems my fix was rapid plug/unplug while holding power. weird it was during a call
darkleafar said:
I dont have google + nor I plan to get one. ANyway to do auto upload without it?
And everyone please, as the OP, I think I have the right to say please STFU already. No more Samsung vs HTC debates, I thought I was clear in my previous posts. I intended this thread as a troubleshooting thread, not a debate one about manufacturer reliability. I do apologize, because I did bring it up in the first place, but I also quickly shot it down. What I said in my OP post about was not meant to troll. It was just meant to express my disbelief in HTC failing me, as personally, it has never done so before.
Click to expand...
Click to collapse
If you have a Google account you have a google+ account its all tied into one big Web. Just DL the Google+ app. Doesn't require registration since you already have a Google account
Shifted from Outer Space
Related
Any ideas?
I was in TWRP at the main menu, instead of clicking power off, I pulled the battery to replace the sd card with another. Now it will not power up, when I plug it in..no red light?
Thanks in advance...Jim
rollrsk8ter said:
Any ideas?
I was in TWRP at the main menu, instead of clicking power off, I pulled the battery to replace the sd card with another. Now it will not power up, when I plug it in..no red light?
Thanks in advance...Jim
Click to expand...
Click to collapse
See if you have any luck trying to boot without an sd card in there. Also, try holding down on the power button for at least ten seconds
Sent from my PG86100 using Tapatalk
k2buckley said:
See if you have any luck trying to boot without an sd card in there. Also, try holding down on the power button for at least ten seconds
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Neither helped...
have no sd card in it now
holding power button for 20 seconds doesn't do anything.
Let it charge for about 10-20 minutes then try again
BrianBaker said:
Let it charge for about 10-20 minutes then try again
Click to expand...
Click to collapse
This happened to me about a week ago. Charging it was what fixed it.
If charge it doesn't fix go to a sprint store and let them charged the battery the did the trick for.my EVO 4G once the happened, for.some reason the battery seems dead when is nor really dead
MGS on my iPad
Maybe check the battery connectors dood. I know some htc models have problems with those.
Coz i just saw it in 3D with the Shooter!
mines not powering up either.. Never turned it off, woke up this morning & it was off. Not powering up. been on charger all night
happens all the time to me. i know its a flaw, but ive learned to NEVER let my battery go all the way dead. If i see it get around 5-10% ill just put in on airplane mode til i can get to a charger. Also if you battery is very low, turning it off or pulling the battery will cause it to get an attidude and not turn back on for 15-20 min
Yeah, I have been having lots of "attitude" from my battery or power button or on/off code or whatever is making these things not want to power on reliably.... Not to mention the random charge-light-on-wont-turn-on antics. Has been happening more and more frequently and nothing i do works reliably so I just try them all until one works.
I can't have this. This morning I woke up to a locked phone, screen off, green light on, won't turn on.... And totally dead battery while plugged in? Good thing my nook is so reliable as an alarm clock or I might have been in deep **** at work.
It's not the rom or kernel... I've tested everything. I think it's deeper than that. I might not be able to wait for the nexus-prime.... Sgs2 might have to do.
Sent from my PG86100 using XDA App
I've seen a lot of these posts. I usually never let mine get in the amber even but I recently flashed viper rom so i wanted to do a battery calibration...meaning..reset stats from full charge..then use it till it dies. After reading these posts I realized mine hadnt died on me any yet. After 16 hours of heavy abuse (12 hours of normal music streaming, calls, text, web surfing etc...and 4 hours of just playing youtube video's with all radio's on trying to kill the damn thing) it finally croaked. Worked just fine though.
Maybe something to do with certain shipments. I've seen a lot of posts on htis but no one ever puts out a batch number or anything. Perhaps all the ones having issues came from a similar batch...and have some designation of affiliation with said batch. Just a though..if we could discover some trend in this...perhaps they'd consider acknowledging it and helping users with issues...or at least help new comers to the thread avoid particular troublesome ones.
daneurysm said:
Yeah, I have been having lots of "attitude" from my battery or power button or on/off code or whatever is making these things not want to power on reliably.... Not to mention the random charge-light-on-wont-turn-on antics. Has been happening more and more frequently and nothing i do works reliably so I just try them all until one works.
I can't have this. This morning I woke up to a locked phone, screen off, green light on, won't turn on.... And totally dead battery while plugged in? Good thing my nook is so reliable as an alarm clock or I might have been in deep **** at work.
It's not the rom or kernel... I've tested everything. I think it's deeper than that. I might not be able to wait for the nexus-prime.... Sgs2 might have to do.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
i think it has something to do with the non HTC s-off method. But im right with you. As soon as Sprint releases the s2 this 3D is going straight to ebay. I love it, but the signal weakness and power problems are MAJOR things that I cant take much longer
Success100 said:
i think it has something to do with the non HTC s-off method. But im right with you. As soon as Sprint releases the s2 this 3D is going straight to ebay. I love it, but the signal weakness and power problems are MAJOR things that I cant take much longer
Click to expand...
Click to collapse
It did this before I did s-off.... Admittedly not as much, but it also hadn't done it any more afterwards.... Until a week or so ago, and it just seems to be getting worse. I have an unmodified eng hboot and radio, I doubt that there are remnants of revolutionary that would get progressively worse over time....but I have no idea honestly.
Sent from my PG86100 using XDA App
daneurysm said:
It did this before I did s-off.... Admittedly not as much, but it also hadn't done it any more afterwards.... Until a week or so ago, and it just seems to be getting worse. I have an unmodified eng hboot and radio, I doubt that there are remnants of revolutionary that would get progressively worse over time....but I have no idea honestly.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
gotcha..
no matter how we cut the cake its still unacceptable for a flagship device. Idk how they missed something huge liike this in testing before it released
Success100 said:
gotcha..
no matter how we cut the cake its still unacceptable for a flagship device. Idk how they missed something huge liike this in testing before it released
Click to expand...
Click to collapse
Agreed. I stopped into my local radio Shack two days before release to play with their demo unit.... Turned on... Played with 3D... Turned off... Never came back on again, ever. Tried everything.
Sucks cuz I do love htc build quality. It just feels good in the hand. LOVE qHD, definitely gonna miss that. But this is bad and getting what worse.... And that's without mentioning the awful signal strength..... We'll see...
Sent from my PG86100 using XDA App
daneurysm said:
Agreed. I stopped into my local radio Shack two days before release to play with their demo unit.... Turned on... Played with 3D... Turned off... Never came back on again, ever. Tried everything.
Sucks cuz I do love htc build quality. It just feels good in the hand. LOVE qHD, definitely gonna miss that. But this is bad and getting what worse.... And that's without mentioning the awful signal strength..... We'll see...
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
AWFUL signal strength. actually, worse Ive ever had on a phone.
my EVO never came back. I was at 60% batt life when I put on charge last night & was dead ass hell this morning.. no life at at.. Sprint tech took it apart it said the phone apears like new, just lifeless. swapped battery with 3 others, no good. So I figured it would be a long shot but I took it back to the store I got it from 36 days ago.. & Explained what happen.. Swapped me out with another one right then & there!..
BTW this is my 5th NEW Evo3D. thats sad...
I just received my new Incredible and am very excited as it is a huge upgrade from my trusty old Eris. I have one very annoying issue though. The phone randomly turns off on its own, and I have to press and hold the power button multiple times for it to restart. Has anyone else experienced this?
Also, does anyone know how to turn off the annoying 'DROID' noise at startup? I tried the Silent Boot app, but it doesn't seem to work on this device.
Thanks!
cycledude02 said:
I just received my new Incredible and am very excited as it is a huge upgrade from my trusty old Eris. I have one very annoying issue though. The phone randomly turns off on its own, and I have to press and hold the power button multiple times for it to restart. Has anyone else experienced this?
Also, does anyone know how to turn off the annoying 'DROID' noise at startup? I tried the Silent Boot app, but it doesn't seem to work on this device.
Thanks!
Click to expand...
Click to collapse
Not normal. Make sure a program you installed isn't causing the issue first then think about returning it.
Sent from my ADR6410LVW using Tapatalk 2
Definitely not normal. Perhaps your battery cover is loose?
I used to have to do something really ghetto to my original Incredible while it was near the end of its life. I put a folded business card between the battery and cover so it wouldn't jar itself loose and shut off the phone.
However, does not seem normal at all for a new phone.
The same thing happened to mine a few times. I think the power button is very sensitive. Just a small amount of pressure is needed to close the circuit and if its held that way for over 1 second then phone thinks your trying to initiate a shut-down so it does so.
Just thinking out loud here, not totally sure....
JDMpire said:
The same thing happened to mine a few times. I think the power button is very sensitive. Just a small amount of pressure is needed to close the circuit and if its held that way for over 1 second then phone thinks your trying to initiate a shut-down so it does so.
Just thinking out loud here, not totally sure....
Click to expand...
Click to collapse
That should pop up the shut down menu though and it sounds as if the OP isn't seeing that. Unless I missed something.
Yea, your absolutely right, I forgot about that.... Hmmm.
anyone else notice how long it takes to turn the phone one??
I have to hold the power button for what seems like doubt the time for my old rez,inc1,inc1,eris, ect.
kinda annoying lol, feels like its not working or something.
not really a complaint, but just a comment.
also if my phone were rebooting I'd go to store before that 14 day and get a NEW phone before Verizon trys to pull that crap and give you a refurb!
BS
andybones said:
anyone else notice how long it takes to turn the phone one??
I have to hold the power button for what seems like doubt the time for my old rez,inc1,inc1,eris, ect.
kinda annoying lol, feels like its not working or something.
not really a complaint, but just a comment.
also if my phone were rebooting I'd go to store before that 14 day and get a NEW phone before Verizon trys to pull that crap and give you a refurb!
BS
Click to expand...
Click to collapse
Yes I've noticed it takes a little longer comparing from my Thunderbolt. I can hold pwr button down, count to ten and it starts booting up. But with the Dinc4G, it does take a little longer holding down but it may be a quicker boot up time overall. This from just the two times or so how it seems to me ...I just got it so still acclimating and had already thoughts that the extended battery may be nice to just give me a little more to hang on to .
cycledude02 said:
I just received my new Incredible and am very excited as it is a huge upgrade from my trusty old Eris. I have one very annoying issue though. The phone randomly turns off on its own, and I have to press and hold the power button multiple times for it to restart. Has anyone else experienced this?
Also, does anyone know how to turn off the annoying 'DROID' noise at startup? I tried the Silent Boot app, but it doesn't seem to work on this device.
Thanks!
Click to expand...
Click to collapse
What apps do you have? I have looked at my phone realized it was not on. I was like wtf. This has happened twice in the past two days. Maybe we can see what apps we have in common?
---------- Post added at 06:42 PM ---------- Previous post was at 06:33 PM ----------
cycledude02 said:
I just received my new Incredible and am very excited as it is a huge upgrade from my trusty old Eris. I have one very annoying issue though. The phone randomly turns off on its own, and I have to press and hold the power button multiple times for it to restart. Has anyone else experienced this?
Also, does anyone know how to turn off the annoying 'DROID' noise at startup? I tried the Silent Boot app, but it doesn't seem to work on this device.
Thanks!
Click to expand...
Click to collapse
I have:
google play music
ringdroid
twitter
adobe flash player 11
astro file manager/browser
battery widget (geekyouup)
circle battery widget (cedric depoortere) <--- might be this, i recently installed it
chrome
critical strike portable
directv
ds audio
ds cam
ds file
ds photo
e!online (don't judge)
facebook
gmail
google chrome to phone <-- just recently installed as well
google currents
google playbooks
google play
google +
hbo go
here i am 2
iheartradio
lte onoff-htc thunderbolt
maps
movies by flixster
my verizon
netflix
opensignal maps
photobucket
picsay pro
quadrant standard
shadowgun
slacker
sms popup
speedtest.net
temple run
tmz
wifi onoff (curvefish)
youtube
turn down your "media volume"
I think that controls the boot up sound level iirc
Happened to my friend on the evo lte I think it might have to do with the ROM. R u on a custom ROM or still stock
Sent from my ADR6400L using xda premium
I received a warranty replacement that did that (randomly turning off). Was irreconcilable after talking with tech support.
My recommendation is to perform factory reset if you can, remove sd card, and see if it works properly.
If not you most likely have a hardware defect of some kind. Return or replace.
Sent from my ADR6410LVW using Tapatalk 2
devinhfox said:
I received a warranty replacement that did that (randomly turning off). Was irreconcilable after talking with tech support.
My recommendation is to perform factory reset if you can, remove sd card, and see if it works properly.
If not you most likely have a hardware defect of some kind. Return or replace.
Sent from my ADR6410LVW using Tapatalk 2
Click to expand...
Click to collapse
I did a factory reset and it still does it randomly. And it only does it when its in my pocket. I thought it was my case (i have the otter box commuter) so I cut it around the power button. Still it happened to me today. About getting a replacement, since it happens randomly far inbetween, there is no way for me to prove there is a problem.
devinhfox said:
I received a warranty replacement that did that (randomly turning off). Was irreconcilable after talking with tech support.
My recommendation is to perform factory reset if you can, remove sd card, and see if it works properly.
If not you most likely have a hardware defect of some kind. Return or replace.
Sent from my ADR6410LVW using Tapatalk 2
Click to expand...
Click to collapse
Did you go through Verizon tech support or HTC tech support. Did u do the return through Verizon store or how did you do it?
Verizon tech support.
Did it over mail with Verizon.
Sent from my ADR6410LVW using Tapatalk 2
andybones said:
turn down your "media volume"
I think that controls the boot up sound level iirc
Click to expand...
Click to collapse
No boot-up sound at all if phone is set to vibrate prior to shutdown/restart.
Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
jimmyg41 said:
Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
Click to expand...
Click to collapse
stop dropping your phone. problem solved.
Spyderekz said:
stop dropping your phone. problem solved.
Click to expand...
Click to collapse
Great insight, tell me more. Why even waste the time to post this?
you are right, ill tell you what you want to know.
" the phone probably has a loose cable inside of it, and should be replaced. you can either show a sprint rep in store by banging it hard on your hand or calling the insurance and telling them its a faulty replacement, i had a similar issue with a display that would flicker in and out at times as if it was off. "
Thank you for your reply. Maybe I worded my question weirdly. I was just asking if the issues that I stated would be enough for you to go exchange the phone. I know I can get a new one, no big deal. Everyone is a bit different on their tolerance of issues.
When you go in pick the weakest or dumbest looking rep and be forceful about what you want. tell them you KNOW the problem and it shouldnt be happening. i got my phone replaced recently due to a graphic flicker when playing games. they didnt want to exchange it at first but i won in the end. because i KNOW cellphones and how they should work
Did you get a new phone or a refurbished phone? I know the reps at the Sprint store by my house, they'll give me a new (to me, but still refurbished) phone. Just wondering if it's even worth it since my issues are minimal.
I have the TEP from Sprint. My screen is messed up. Over the past couple weeks it's sometimes unresponsive, sometimes doing phantom button presses. I can literally turn the screen on sometimes and watch it as it moves the notification bar down, or attempts to swap screens. It even does random button presses in TWRP or CWM recoveries.
I'm going to be taking it in, my question is.. does anybody know whether or not they are giving refurb'd Evo3D for warranty claims? Or is it another phone completely? When i had my original Evo, i had warranty work done and they gave me the 3D because they didn't have anymore Evo's left. Has anybody done warranty work lately?
Thanks.
NinjaPenguin said:
I have the TEP from Sprint. My screen is messed up. Over the past couple weeks it's sometimes unresponsive, sometimes doing phantom button presses. I can literally turn the screen on sometimes and watch it as it moves the notification bar down, or attempts to swap screens. It even does random button presses in TWRP or CWM recoveries.
I'm going to be taking it in, my question is.. does anybody know whether or not they are giving refurb'd Evo3D for warranty claims? Or is it another phone completely? When i had my original Evo, i had warranty work done and they gave me the 3D because they didn't have anymore Evo's left. Has anybody done warranty work lately?
Thanks.
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Yeah they've got Refurbs out the ass right now, I literally begged on the phone for a evo 4g lte because I read a few places that people got lucky, I even hung up and called again many times lol, Evantually the lady explained that they ran out of 3vo's for a while so they had to give better phones.
And they will replace it as long as the screen isn't shattered, Digitizer is their problem (Although the digitizer and screen are the same thing... Their kinda stupid...) I'm on my 3rd 3vo, And I'm literally about to go to a sprint store in a half hour to see about another replacement, I dropped my phone and destroyed the mother board, It don't do ****. lol, At all. nothing. Gone. lmao:laugh:
Can't_Live_Without_My_Evo said:
Yeah they've got Refurbs out the ass right now, I literally begged on the phone for a evo 4g lte because I read a few places that people got lucky, I even hung up and called again many times lol, Evantually the lady explained that they ran out of 3vo's for a while so they had to give better phones.
And they will replace it as long as the screen isn't shattered, Digitizer is their problem (Although the digitizer and screen are the same thing... Their kinda stupid...) I'm on my 3rd 3vo, And I'm literally about to go to a sprint store in a half hour to see about another replacement, I dropped my phone and destroyed the mother board, It don't do ****. lol, At all. nothing. Gone. lmao:laugh:
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Thanks for the fast response!
Also, do they typically have these on hand at the repair centers now? Or is it something that needs to be shipped via asurion?
NinjaPenguin said:
Thanks for the fast response!
Also, do they typically have these on hand at the repair centers now? Or is it something that needs to be shipped via asurion?
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Asurion deals with the insurance, Which you'll be charged $100 for.
Sprint deals with warranty, And most likely they'll check out your phone, and put in a new order and have you come back 3 to 5 days or so later to switch out for the new phone, they "Might" have it on hand, But i've never had this, And the 3vo is getting pretty old so they'll almost definitely have to order one.
And the phone will come without an SD or Battery, So make sure you charge up your battery.
Edit: Thanks button?? No?? lol.
Edit Edit: Hell yeah! lol. Got a new thanks.
Can't_Live_Without_My_Evo said:
And the phone will come without an SD or Battery, So make sure you charge up your battery.
Edit: Thanks button?? No??
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Well.. that is pretty cheap.. Oh well though, thanks.
NinjaPenguin said:
Well.. that is pretty cheap.. Oh well though, thanks.
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Yeah I KNOW! The first time I was pissed, I didn't charge that damn brick to bring it to em' and I get stuck with a new (dead) phone on my hour long trip home, Pissed I tell ya.
If you ever have to go through Asurion (100 damned dollars.) They give you a new 8 GB card and a new battery, I've been through it all lol, 3 Refurbs, and 2 insurance claims (Me and my wife have the same phone, I've broke both of em LMAO)
NinjaPenguin said:
I have the TEP from Sprint. My screen is messed up. Over the past couple weeks it's sometimes unresponsive, sometimes doing phantom button presses. I can literally turn the screen on sometimes and watch it as it moves the notification bar down, or attempts to swap screens. It even does random button presses in TWRP or CWM recoveries.
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Mine's the same. Depending on when your contracts up and whether or not you're able to deal with it. (Mine's worst when I'm outside in the cold, but generally passable indoors with occasional lock ups, button presses, etc). You may just want to sit tight and see what is officially announced for a spring release.
Sent from my PG86100 using Tapatalk 2
hockeyfamily737 said:
Mine's the same. Depending on when your contracts up and whether or not you're able to deal with it. (Mine's worst when I'm outside in the cold, but generally passable indoors with occasional lock ups, button presses, etc). You may just want to sit tight and see what is officially announced for a spring release.
Sent from my PG86100 using Tapatalk 2
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Well.. I took it to the sprint store because it became almost unusable. I could turn the screen on and have about 7 seconds until it froze or started randomly opening, moving stuff around. Flashed back to stock (from CM 10.1, didn't want them to know i voided all warranties) and took it in. They saw i had the TEP and said to give them a half hour, and they would have it fixed. They replaced the screen for me in minutes. Now everything is good as new.
I've never had that good of customer service with Sprint.
NinjaPenguin said:
Well.. I took it to the sprint store because it became almost unusable. I could turn the screen on and have about 7 seconds until it froze or started randomly opening, moving stuff around. Flashed back to stock (from CM 10.1, didn't want them to know i voided all warranties) and took it in. They saw i had the TEP and said to give them a half hour, and they would have it fixed. They replaced the screen for me in minutes. Now everything is good as new.
I've never had that good of customer service with Sprint.
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Glad to hear, I'm waiting on a call on whether my device has arrived or not.
Screens are super dooper easy to replace for next time, and pretty damn cheap too.
Note: They only last a little while in most cases lol, So don't be too excited.
My sprint store has lots of evo 3d parts than evo phones..
Took it yesterday & got a new battery, housing, screen , & motherboard.
Feels bran new.
So I have seen several threads on this. Need your guys help.
This is what I had before **** hit the fan.
Droid DNA
Rooted/S-Off/Unlocked
CM 10.2 Nightlies
In working condition when I went to sleep....
So what happen, who knows. I was playing D.O.T before hitting the sack. Battery was at 48% before locking the screen. Thought about charging my phone but decided that my HTC One needed to be charged first. Fast forward 6hrs later, HTC One giving me the green light that its good to go but my Droid is not tuning on. NO CHARGE Light, NO USB CONNETION, NO LIFE. I thought that maybe phone must have died. Bit weird though as it was only 6 hrs and I have never seen any of my phones die in 6hrs and screen off.
I did all of the available troubleshooting as I can think of.
Hold Volume - & Power Button - 30 Secs NO GO
Hold Volume + & Power Button - 30 Secs NO GO
Hold Volume +&- / Power Button - 2 mins NO GO
No go... thought maybe system may have been stuck or super deep sleep.
Apparently i dont have warranty with Best Buy. they scammed me, screw them, for another topic... So
Pulled back battery cover...
Unscrewed the screws that hold battery cable. Pulled out and waited 10 min before replugging it back in. NO GO.....
Took apart phone, took MOBO out, USB chip, top chip that hold the SIM, left everything out for about 12hrs, took a break and put everything together NO GO
So I consolidated with some friends and they had some success on their about this matter.....
Connect USB into Computer for 10 min then battery reset by Volume -+ and Power Button for 2 min NO GO
Charged for 12rhs Via Computer and did above NO GO
Charged for 12hrs via Power outlet NO GO
At this point Im leaning towards hard brick but idk how, didnt really do anything last night. Just sat there next to my other phones. No auto updates or anything that would require system reboot of anything of the sort.
At this time I have no charge light, no sign of life, and im about out of options at this time. I would send out to JTAG team to get it fixed but I dont have the cash to send out. My concern is that I recently bought the phone back in July and now Im bummed that it deosnt work. Money well spent but now a brick. Reverted back to my Note 2 and Moto X for the time being but would like to have her back up and running as I personally liked the phone.
Anyone recommend any option that I havet listed above or is there a way I can JTAG the sucker at home?
Also, as you can imagine from the the above, I have no way to adb and try to force something in it if software related....
*sigh....
http://forum.xda-developers.com/showthread.php?t=2458112
Sounds like its becoming a normal......
Tell verizon your charger port just stopped working and you tried multiple chargers and it still won't charge until it powered off. They'll replace it.
Sent from my HTC6435LVW using xda app-developers app
Wow, you've got an HTC One, Moto X, Droid DNA AND a Note 2?
Sorry, not helping.
Sounds like the board possibly took a dump... Just speculation...
Sent from my HTC6435LVW using XDA Premium HD app
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
Try a different battery. Maybe in those 6 hours the battery the battery discharged below the "point of no return". No battery, no nothing... Even a super bricked DNA will light the led when charging... But take out the battery and you dont get anything...
Sent from my HTC6435LVW using Tapatalk 4
masterchiefb117 said:
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
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I have had similar issues. This has happened to me at least twice with the same dna I have. When I tried to charge it the orange light would not even come on.
My solution was to open it up and unplug the battery. If you have not done this yet you probably should. There are two tiny screws holding it onto the motherboard, take those off and pop the ribbon off the motherboard. After that, put it back together and try to turn it on. Make sure your power button gets lined up correctly. If you need to, check some tutorials on youtube on how to take the dna apart.
masterchiefb117 said:
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
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might try to PM @Zarboz .. beens is you fix stuff and he has a JTAG service maybe youll can work something out or if you read his profile he will do it for free with some conditions ... sorry .... and good luck
i have taken the phone apart already, down to the last bolt and sticker in there. nothing..... I tried a different battery from another DNA, no dice. So I can rule out that battery didnt past it point of no return but also means Im still stuck with a brick phone.....bwaaaaaaaa
To anyone who has this problem
I've repaired my DNA two times for this reason. I've try everything, I've taken it apart completely and reassembled and nothing. I end up buy one with a broken screen to salvage the motherboard and BINGO. Got it back to life. (about a year ago)
The second time I got the same problem and just ordered a salvaged motherboard from EBAY. Got it working back again (this was 3 or 4 months ago).
Today guess what happend again??... It died yet again. Same thing... No life whatsoever.
After this I'm pretty sure this is the same fault over and over again. Just a poor quality motherboard, it just dies after some time. For me it took from 1 year to 3 or 4 months. Every time the only component that I swapped was the mainboard, nothing else.
I'm tired of spending money on a phone that by now I'm sure i'll die again. :crying:
This is very sad because I love this phone too much just to let it collect dust on the bottom of a drawer. It reminds me of my old HD2.
I will probably try and find yet another board for it on EBAY.
I know it's stupid to fix something that will almost inevitably die again. But thats love I guess.....
This is just my personal experience with this issue. Please try every other solutions before you buy a replacement board.
PS: sorry about my english. It is not my primary language.
Its sad how common ive seen this issue around the Internet and still no straight forward fix or reason. Just casjy playing some og angry birds and my DNA just decides to turn off. RIP I guess, it was a good run.
My dna died today.
I have not taken it apart yet, but I guess I have tried all the other alternatives.