I have the TEP from Sprint. My screen is messed up. Over the past couple weeks it's sometimes unresponsive, sometimes doing phantom button presses. I can literally turn the screen on sometimes and watch it as it moves the notification bar down, or attempts to swap screens. It even does random button presses in TWRP or CWM recoveries.
I'm going to be taking it in, my question is.. does anybody know whether or not they are giving refurb'd Evo3D for warranty claims? Or is it another phone completely? When i had my original Evo, i had warranty work done and they gave me the 3D because they didn't have anymore Evo's left. Has anybody done warranty work lately?
Thanks.
NinjaPenguin said:
I have the TEP from Sprint. My screen is messed up. Over the past couple weeks it's sometimes unresponsive, sometimes doing phantom button presses. I can literally turn the screen on sometimes and watch it as it moves the notification bar down, or attempts to swap screens. It even does random button presses in TWRP or CWM recoveries.
I'm going to be taking it in, my question is.. does anybody know whether or not they are giving refurb'd Evo3D for warranty claims? Or is it another phone completely? When i had my original Evo, i had warranty work done and they gave me the 3D because they didn't have anymore Evo's left. Has anybody done warranty work lately?
Thanks.
Click to expand...
Click to collapse
Yeah they've got Refurbs out the ass right now, I literally begged on the phone for a evo 4g lte because I read a few places that people got lucky, I even hung up and called again many times lol, Evantually the lady explained that they ran out of 3vo's for a while so they had to give better phones.
And they will replace it as long as the screen isn't shattered, Digitizer is their problem (Although the digitizer and screen are the same thing... Their kinda stupid...) I'm on my 3rd 3vo, And I'm literally about to go to a sprint store in a half hour to see about another replacement, I dropped my phone and destroyed the mother board, It don't do ****. lol, At all. nothing. Gone. lmao:laugh:
Can't_Live_Without_My_Evo said:
Yeah they've got Refurbs out the ass right now, I literally begged on the phone for a evo 4g lte because I read a few places that people got lucky, I even hung up and called again many times lol, Evantually the lady explained that they ran out of 3vo's for a while so they had to give better phones.
And they will replace it as long as the screen isn't shattered, Digitizer is their problem (Although the digitizer and screen are the same thing... Their kinda stupid...) I'm on my 3rd 3vo, And I'm literally about to go to a sprint store in a half hour to see about another replacement, I dropped my phone and destroyed the mother board, It don't do ****. lol, At all. nothing. Gone. lmao:laugh:
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Click to collapse
Thanks for the fast response!
Also, do they typically have these on hand at the repair centers now? Or is it something that needs to be shipped via asurion?
NinjaPenguin said:
Thanks for the fast response!
Also, do they typically have these on hand at the repair centers now? Or is it something that needs to be shipped via asurion?
Click to expand...
Click to collapse
Asurion deals with the insurance, Which you'll be charged $100 for.
Sprint deals with warranty, And most likely they'll check out your phone, and put in a new order and have you come back 3 to 5 days or so later to switch out for the new phone, they "Might" have it on hand, But i've never had this, And the 3vo is getting pretty old so they'll almost definitely have to order one.
And the phone will come without an SD or Battery, So make sure you charge up your battery.
Edit: Thanks button?? No?? lol.
Edit Edit: Hell yeah! lol. Got a new thanks.
Can't_Live_Without_My_Evo said:
And the phone will come without an SD or Battery, So make sure you charge up your battery.
Edit: Thanks button?? No??
Click to expand...
Click to collapse
Well.. that is pretty cheap.. Oh well though, thanks.
NinjaPenguin said:
Well.. that is pretty cheap.. Oh well though, thanks.
Click to expand...
Click to collapse
Yeah I KNOW! The first time I was pissed, I didn't charge that damn brick to bring it to em' and I get stuck with a new (dead) phone on my hour long trip home, Pissed I tell ya.
If you ever have to go through Asurion (100 damned dollars.) They give you a new 8 GB card and a new battery, I've been through it all lol, 3 Refurbs, and 2 insurance claims (Me and my wife have the same phone, I've broke both of em LMAO)
NinjaPenguin said:
I have the TEP from Sprint. My screen is messed up. Over the past couple weeks it's sometimes unresponsive, sometimes doing phantom button presses. I can literally turn the screen on sometimes and watch it as it moves the notification bar down, or attempts to swap screens. It even does random button presses in TWRP or CWM recoveries.
Click to expand...
Click to collapse
Mine's the same. Depending on when your contracts up and whether or not you're able to deal with it. (Mine's worst when I'm outside in the cold, but generally passable indoors with occasional lock ups, button presses, etc). You may just want to sit tight and see what is officially announced for a spring release.
Sent from my PG86100 using Tapatalk 2
hockeyfamily737 said:
Mine's the same. Depending on when your contracts up and whether or not you're able to deal with it. (Mine's worst when I'm outside in the cold, but generally passable indoors with occasional lock ups, button presses, etc). You may just want to sit tight and see what is officially announced for a spring release.
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
Well.. I took it to the sprint store because it became almost unusable. I could turn the screen on and have about 7 seconds until it froze or started randomly opening, moving stuff around. Flashed back to stock (from CM 10.1, didn't want them to know i voided all warranties) and took it in. They saw i had the TEP and said to give them a half hour, and they would have it fixed. They replaced the screen for me in minutes. Now everything is good as new.
I've never had that good of customer service with Sprint.
NinjaPenguin said:
Well.. I took it to the sprint store because it became almost unusable. I could turn the screen on and have about 7 seconds until it froze or started randomly opening, moving stuff around. Flashed back to stock (from CM 10.1, didn't want them to know i voided all warranties) and took it in. They saw i had the TEP and said to give them a half hour, and they would have it fixed. They replaced the screen for me in minutes. Now everything is good as new.
I've never had that good of customer service with Sprint.
Click to expand...
Click to collapse
Glad to hear, I'm waiting on a call on whether my device has arrived or not.
Screens are super dooper easy to replace for next time, and pretty damn cheap too.
Note: They only last a little while in most cases lol, So don't be too excited.
My sprint store has lots of evo 3d parts than evo phones..
Took it yesterday & got a new battery, housing, screen , & motherboard.
Feels bran new.
Related
Well, I have had the 3D since launch. After the first couple of days I started seeing phantom touches. After 1 week I started to notice this was getting far worse and that the display/digitizer was registering touches when nothing was near the device.
Called Sprint walked through a full wipe of the OS and reinstall. That was a no go and wasted nearly 2 hours of my time on the phone... However the Level 2 tech agreed that it appeared to be a failure of the device and advised that I return it to the Sprint store.
Got to sprint and showed them the video I had made of what the phone was doing. They also agreed that something was wrong with the phone and replaced it immediately.
Just in case I am not the only one that is having this problem I am uploading the video to youtube... I will share that link with you as soon as it is done uploading.
This is a video showing the issue using the "draw" application:
If you run into similar issues let me know!
I've seen some strange things happen but I figured it was the Otterbox Defender case or humidity here in Florida.
Will watch more closely now. Thanks for the report!
I've also been having strange issues, where touches are appearing out of nowhere. Had to turn off the pattern lock as a result, since I nearly got locked out of my device since it wouldn't register my pattern properly. It seems to 'reset' itself after a couple reboots, but starts acting up again at a later random time. Between the poor GPS performance and this issue, I'm starting to wonder if I upgraded from my Evo 4G a bit too early...
Same thing happens to mine while texting I would click a letter but it would click another one. It just did it once tho
never discount the existence of a true phantom pressing those screens ;p
I have heard of several people with the issue. Kinda makes me nervous. Already swapped 1 due to bad camera.
Sent from my PG86100 using Tapatalk
Same thing happens to my e3d
My touchscreen is having issues lately too. It'll work fine for several hours, then the screen will either be unresponsive or register phantom movements. Sometimes it won't register the lockpattern as I move my fingers, and other times it refuses to swipe left or right between screens. I've been trying to figure out if it's some kind of software or hardware issue, but no luck. I'd hate to return it(since it's my 2nd 3D) but if it continues for the rest of the week, it's going back. I made a video clip of it jumping screens randomly just in case the Sprint store ask any questions.
*update
I installed the paint program like OP did and had similar things happen on mine with the random lines and unresponsive screens. I guess I'll return tonight for 3D #3....
Mine just started doin the same thing lately, any of you have results yet? Did you turn in your phone or did they repair it? I really dont wanna go to the sprint store and turn mine in because i dont want a refurbished unit. 9/10 in the past when ive went through insurance, the phone they send me is broken as well and then it goes round and round. Sometimes my phone will just stop responding to touch, it will have phantom touches and/or on the htc_ime mod keyboard on compact qwerty; the ui, jk, m, . column up and down wont work at all. strange to say the least, never had this happen to any of my phones before.
My launch day EVO 3D is being replaced also due to this issue. She be back up and running with my new phone Wednesday.
Sent from my PG86100 using xda premium
Well mine developed this problem a few days ago.
The top inch or so of the screen and when I get this problem the touch sensitive buttons also dont work sometimes.
My problem and my question is that, I dont have insurance on the phone, I bought it on Amazon from a private party after my EVO 4G was stollen.
If I take it to Sprint can they just replace the digitizer, since this is a defect of the phone and would that even fix this problem?
If you don't have insurance on the phone then you need to go on ebay and search for evo 3d lcd digitizer housing. Yesterday, I paid $50 shipped from usa.
If you cant find a good listing then u can buy the lcd + digitizer (or just the digitizer) without housing. But it's hard work to do these two because those things are glued and painful to disassemble. It will definitely look jacked up after all your hard work. Just get it with the housing (front black plastic)
Here is a usa seller with what i'm talking about but he as no feedback so i didnt buy from him.
http://www.ebay.com/itm/HTC-EVO-3D-...ultDomain_0&hash=item1c20adc044#ht_2172wt_286
There is a hi res disassembly video on youtube.
I've been experiencing this issue lately as well. I've had this phone since the month it was released and it only started acting up as of a couple weeks ago. It started off as the touch screen not registering any touches, not even the capacitive buttons. Then this week it started it started doing the crazy phantom touch thing. In order to get it working, I simply shut off the screen then turn it back on again. It seems to happen less if I'm lighter on the screen. Thank gawd I'm not the only one experiencing this.
Sent from my PG86100 using XDA App
I called a sprint store and they told me that they would either replace the digitizer or the phone for a fee of 35 dollars, since I did not have insurance.
So, I took my phone in and they had another screen that was from another phone that had a different problem.
After they replaced it, he did not charge me
I was happy until I started to drive home and I was checking it some more and realized that the new screen also had the same digitizer problem.
I guess im headed back to Sprint tomorrow hopefully they give me another phone. and I will happily pay the 35 dollars.
Wow thats a real good deal. I never considered taking it for repair. I thought it must be cheaper to do it myself. I hope they can get you a working one. I'm sure they won't try to charge you for it when you go back.
I'm having trouble with my Evo as well, not sure if its the same issue or not.. for about the past week my notification bar will be intermittently unusable, I can't pull it down at all.. then sometimes it'll work. Unfortunately the times I've been near a sprint store it's working fine.. UGH. Also it's been giving me some random letters occasionally when texting, or the most aggravating is when it "clicks" the backspace button and that sticks and it erases whatever text I just wrote. Sounds like a similar issue.. I just wish mine was consistent, sometimes it works perfect.
Call me an idiot but whats the app that you were using!?
Edit:nvm found it haha
Well today i paid the 35 dollars and will be getting another phone
A really good app for testing screen problems is call "touch test"
http://www.appbrain.com/app/touch-test/org.hermit.touchtest
Mine seem to get worse when i had more then one finger on the screen. and it got really bad with just a little bit of preasure on the screen.
I'm having a similar problem but it is only with the capacitative soft keys.
I have problems from time to time. It gets so annoying on Swype because it will leave breaks while I'm Swyping and instead of one word I'll get like four weird words instead. Very cumbersome.
Sent from my PG86100 using Tapatalk
Like many with the 3d I was having touch screen issues. Ghost touching and inaccurate touches. At first it was infrequent and random but started getting worse and to the point where it became unusable today. I have tep but no stores around here had a digitizer in stock. My phone was useless so in a desperate shot in the dark, I tried putting it in the freezer.
That's right.
I took the battery out, put it inside two ziplock bags and froze it for a few hours. The I took it out. Left it in the bags to return to room temp and then powered it on. I've been using it for a few hours now and haven't had one issue yet.
Please note this might somehow kill your phone and don't try it unless you are desperate.
Sent from my PG86100 using xda premium
My Phone just started acting up bad. I'm looking at replacing the digitizer.
HVAC Wars said:
My Phone just started acting up bad. I'm looking at replacing the digitizer.
Click to expand...
Click to collapse
Mine usually does this when its cold. I have thought about replacing the digitizer but its not frequent enough and locking and unlocking a couple of times fixes it. I would rather deal with it then get the hboot 1.5 crap...
Sent from my PG86100 using xda premium
Mine was fine until last night. Now I can hardly use it. Landscape works somewhat, the only problem is not all apps support it. I found a digitizer+lcd with the full housing for $55 so I jumped on that.
xavier86 said:
Mine usually does this when its cold. I have thought about replacing the digitizer but its not frequent enough and locking and unlocking a couple of times fixes it. I would rather deal with it then get the hboot 1.5 crap...
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Odd, I always have had some sort of problem with my digitizer when I go outside for a cig. I live in WI, so it's about 0 degrees out right now or colder lol (actually tonight it's rather warm outside but meh)
Anyway, About an inch below the top of my phone to about an inch and 1/4 my screen is dead, I could post a screenshot of it if someone wants. I've been thinking about brining it back to sprint but I don't want to risk them updating the hboot to 1.5 lol
It did seem to temporarily fix the device but came back the next day.
They did it to me I hnow have 1.5....they agreed my phone needed to be replaced...then said the 3D is on back order... They asked if i would take a photon...I said yes....that was a week ago....I called today and they said 'oh, the photon is on back order too' that was a 3rd party retailer....
So I called Sprint and there is actually a corporate store close to me....I'm going to get a new phone tomorrow, I hope! Any suggestions on a replacement if they still don't have a 3d!?
I had the same problem. One of the guys at best buy was tryin to say I probably dropped it... I'm like fk u, I got it like this... The other guy checked it out and said,"ive never seen this happen, but looks fine, physically I guess". Checked it for water damage and just replaced it since it hadn't been 30 days. Then I'm seeing more people with the same problem. If u have insurance with sprint, it should be somethin they take in and give u a refurbished one at no charge. At a Sprint repair store
Sent from my PG86100 using XDA App
I got a call today that my replacement 3D was ready to pick up....I was expecting a photon....guess I need to find a tutorial about root w 1.5 and software 2.08
Sent from my PG86100 using XDA App
I am an EVO 3d GSM user for a week.I don't have any problems with ghost touching etc
Is this a problem only for the CDMA users? Some of my friends also got the GSM version and also they don't have any problems.
My digitizer has been acting up lately as well. I may take it into a sprint store and see what they can do with it..... I don't want them to replace my phone with one that has hboot 1.5 or update my hboot to 1.5.
Be careful....when I brought mine in they tried to say "the touch screen is fine, it looks like a software issue..." And despite saying in advance, I left w 1.5 and the promise of a replacement which also came w 1.5
...just my experience....
Sent from my 3VO
I take great care of my phone and this bs started happening to me.
Well, sort of.
My phone will register touches on the screen randomly if I smack the back of the phone (not hard or anything, just a quick smack, like sitting it down on a desk type deal) and it will randomly stop registering touches at all until press the power button to put it in standby, then again to turn it on.
What kind of crap is this? God I can't stand HTC's terrible quality control. I don't have a single mark on my phone. It has NEVER been dropped. It is in flawless condition.
So mad right now.
I feel ya bud.... I am hoping to ride out this replacement till my upgrade in June....
Sent from my 3VO
If I had to take a stab at it, that cold weather means cold fingers, which means no touch screen.... Which means it will appear to be an issue when in fact your fingers r just cold..... Try it out, hold onto a cold drink, let your fingers get nice and cold and touch your screen... No response.... But what do I know... I'm in Florida where its 80 degrees outside
I do know our phones do have issues and I'm not saying the cold is the cause of everyone's issue... Just looking at the big picture... Or trying to. Hope everyone gets it worked out.
Shot from my sharp shooter in 3d
Yeah.....it is a tad colder here in Boston...
Sent from my 3VO
hitman4274 said:
If I had to take a stab at it, that cold weather means cold fingers, which means no touch screen.... Which means it will appear to be an issue when in fact your fingers r just cold..... Try it out, hold onto a cold drink, let your fingers get nice and cold and touch your screen... No response.... But what do I know... I'm in Florida where its 80 degrees outside
I do know our phones do have issues and I'm not saying the cold is the cause of everyone's issue... Just looking at the big picture... Or trying to. Hope everyone gets it worked out.
Shot from my sharp shooter in 3d
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Click to collapse
A friend of mine has the EVO 3D (it's GSM, not CDMA - and I'm seeing a lot of you having the CDMA versions) and I am a Desire HD owner. Both touch screens are great! Also, I can use them with gloves (well, the place where the finger tips are, the material got somewhat rare). In any case, we are not experiencing any problems with his touch screen, and it's -5 to -15 Centigrades outside .
I'd say it's because of the CDMA?! I also heard that some Galaxy S (I9000) users were having troubles with their phones bought from the EU, then brought to US. Screen displaying colours/bars like crazy etc...
I'd say the network pretty much interferes with the internals of the phone. That's just my opinion...
Both the Desire HD and EVO 3D touch screens DO act strange, but that's when it's snowing outside, so the screen gets a bit wet and... you know... it's making it too horny to focus on the touches anymore... he wants more than just a touch... XD
This is an HTC issue, I believe HTC should almost have like a recall for this. Fix it for free. Not by us paying money to get it fixed. I'm dropping HTC phones and going elsewhere for a phone.
sorry wrong thread
FIX~~maybe
Ok so after 24 hours of testing I got ghost touches only 2 times.anyway my phone used to have ghost touches every like 2 min...
Solution: search for "pimp my rom" in the market.(it requires root access btw)
After you install it go to tweaks->touch screen and display and set min. Velocity to 2500 and max velocity to 4500. For your phone the values may differ.so feel free to test other values till you get the best results. Also max events per sec should be at 60. After ur done just apply your settings.top left check Mark.
If this didn't work it could be a hardware issue.but for me it did the trick.I still get some ghost touches so they are not gone forever but its way better now.
Hope this helps peeps.
:laugh:
okay so iv had the evo since day 1 and its been great. I am NOT rooted or anything. At random times my phone will SHUT off and it WONT turn back on AT ALL no matter what i do. the only way it turns on is that i let the phone sit for like 30 minutes without touching it and then i can power it back on.
wtf is going on
it seems that when ever i make a PHONE call the phone will just turn off!!
i was jsut on the phone for about 20 seconds and it shut off again...
only this time the phone wont even have a RED charge light when i plug it in to charge it, looks like my evo is TOAST!
Wont turn on AT ALL!
RIP LTEvo
Wow seems like this been happening quite often lately. I think this is like the 4th one with the same exact symptoms.
Sent from my EVO using XDA
It's broken, take it in and have it fixed.
shook187 said:
Wow seems like this been happening quite often lately. I think this is like the 4th one with the same exact symptoms.
Sent from my EVO using XDA
Click to expand...
Click to collapse
im not the only one with this issue?!?
wow!
has anyone else found a solution to fix this? if not imma have to go to sprint tm
if i bring it to sprint am i gonna have to pay the 100 dollar fee?
Warrior 3000 said:
if i bring it to sprint am i gonna have to pay the 100 dollar fee?
Click to expand...
Click to collapse
In this case you wouldn't have to pay anything. It would be considered a warranty repair/ replacement. Only time you pay is for insurance repairs/ replacement i.e. dropped phone or water damage.
Sent from my PC36100 using XDA
oh okay good! ugh now i just gotta go the entire night with no phone =/
my evo 4g lte is defective too, been waiting on replacement for 5 days already
My phone was doing the same thing but that was because my power button was sticking due to a tight case. Could that be your issue?
Sent from my recently paroled EVO X Con
hurricanefloyd41 said:
My phone was doing the same thing but that was because my power button was sticking due to a tight case. Could that be your issue?
Sent from my recently paroled EVO X Con
Click to expand...
Click to collapse
no thats not it...i took off my case and it still does this.
I have the same issue, I contacted HTC support and they say that holding the power down for 60 seconds is similar to popping out the battery.
Just hold the power in for a minute then release. After about 5-10 seconds the phone should turn on.
No idea why it loses power though.... very concerning.
I'd say take it in sounds like a bad dud sprint will replace it for free. Something may be wrong with the processor or battery connection.
Sent from my EVO using xda premium
holding the power for 60 seconds did nothing.
the phone wont even get a red charge light when i plug it into the charger, looks like my evo is toast.
going to go to sprint tm to see what they can do for me. =/
so after being at sprint for almost 3 hours they replaced my phone with no charge and said its about the 10th one with this issue they have seen. =/
PlatinumPenguin said:
In this case you wouldn't have to pay anything. It would be considered a warranty repair/ replacement. Only time you pay is for insurance repairs/ replacement i.e. dropped phone or water damage.
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
I think this is only if you have TEP. If you are after the 30 day device exchange policy and you don't have TEP, then you can't do anything but return it to HTC for repair.
when i went in i told them my issue and the sales guy kept asking me if i was within the 14 day period, i told him no. he looked at the phone and saw the issue and took it to his manager. he then told me he was going to replace simply because i wouldnt even turn on or get a charge light.
he said that about 10 people with this issue have came to them about it. he said that HTC hasnt given them a solution to it so they just replace it free of charge
Warrior 3000 said:
he said that about 10 people with this issue have came to them about it.
Click to expand...
Click to collapse
Yikes! That's not good.
once it happened to me i noticed a ton of people on XDA have had this issue.
Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
jimmyg41 said:
Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
Click to expand...
Click to collapse
stop dropping your phone. problem solved.
Spyderekz said:
stop dropping your phone. problem solved.
Click to expand...
Click to collapse
Great insight, tell me more. Why even waste the time to post this?
you are right, ill tell you what you want to know.
" the phone probably has a loose cable inside of it, and should be replaced. you can either show a sprint rep in store by banging it hard on your hand or calling the insurance and telling them its a faulty replacement, i had a similar issue with a display that would flicker in and out at times as if it was off. "
Thank you for your reply. Maybe I worded my question weirdly. I was just asking if the issues that I stated would be enough for you to go exchange the phone. I know I can get a new one, no big deal. Everyone is a bit different on their tolerance of issues.
When you go in pick the weakest or dumbest looking rep and be forceful about what you want. tell them you KNOW the problem and it shouldnt be happening. i got my phone replaced recently due to a graphic flicker when playing games. they didnt want to exchange it at first but i won in the end. because i KNOW cellphones and how they should work
Did you get a new phone or a refurbished phone? I know the reps at the Sprint store by my house, they'll give me a new (to me, but still refurbished) phone. Just wondering if it's even worth it since my issues are minimal.
My phone appears to be shot. Is this a hardware issue? When plugged into the computer, it recognizes the phone, but I can't access any files.
Here is a picture of what the screen looks like. Is this phone shot, or fixable?
Superman22x said:
My phone appears to be shot. Is this a hardware issue? When plugged into the computer, it recognizes the phone, but I can't access any files.
Here is a picture of what the screen looks like. Is this phone shot, or fixable?
Click to expand...
Click to collapse
Just happened to mine.. Sprint just gave me a new one.. If you hold the power button down and reset it a few times it might come back. But it will not stay.
Bad touch screen .
Sent from my EVO using Tapatalk 2
:what: Wow. Just happened to 2 people. Wonder if we'll see a rash more suddenly
Sent from my EVO using XDA Premium 4 mobile app
Out of curiosity, did the two phones that did this have the recent OTA update installed?
Nope, I have not done an OTA update in months. It's been working temperamentally all night. I was able to recover and flash a new ROM, and still, same problem. Guessing it's a hardware problem, not a software problem.
ahecht said:
Out of curiosity, did the two phones that did this have the recent OTA update installed?
Click to expand...
Click to collapse
No mine happened last Friday. I have a thread in here where someone linked me to the same problem where its in the cable that goes to the screen..
Sent from my cat riding a dinosaur chasing a UFO!!
hondafreak513 said:
No mine happened last Friday. I have a thread in here where someone linked me to the same problem where its in the cable that goes to the screen..
Sent from my cat riding a dinosaur chasing a UFO!!
Click to expand...
Click to collapse
Anyway to get at that cable in this phone?
That exact thing happened to my device about 3 weeks ago. Sprint replaced the screen for $50. When I powered it up the screen was unresponsive. Turned out that I had an older twrp with a new touch panel. Even though the screen was all full of snow the touch panel was working and I ended up
wiping my system. What an ordeal! My device is working perfect now, it's definitely your screen. Good luck!
Sent from my EVO using xda app-developers app
Superman22x said:
Anyway to get at that cable in this phone?
Click to expand...
Click to collapse
If you know how to take the phone apart.. but it would be best to take to sprint.. you will need to try to get the screen back on to run a ruu to unroot the phone..
Sent from my cat riding a dinosaur chasing a UFO!!
Not hard to take the phone apart but, for $50 bucks they said if it wasn't the screen they would give me a new device. They won't know it's rooted till they fire it up. The guy that helped me didn't care that it was rooted, it's hardware failure. His EVO was rooted lol
Sent from my EVO using xda app-developers app
Nearest sprint store is 200 miles away from my school... I called and they said to call HTC, it will be covered by them, not by Sprint.
Pressing in the lower left of the screen usually gets it to come back on though.
Superman22x said:
Nearest sprint store is 200 miles away from my school... I called and they said to call HTC, it will be covered by them, not by Sprint.
Pressing in the lower left of the screen usually gets it to come back on though.
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If you have tep insurance they can't refuse to replace it unless it got wet
Sent from inside my mkv
I do not have insurance...
I had this issue. Give it time and it should go back . I was at the Sprint store and then the screen came back. Is your phone hot?
Sent from my EVO using xda premium
Id say it is your touch screen drivers. I have had the same issue when they first dropped. I doubt your LCD would be doing that. If it does fix the issue, then you got a different model touchscreen/lcd.
EDIT: Just read your post about it returning to normal by pressing on the screen. So it does sound like there are some issues, and probably need to get the screen replaced. See what options you have with sprint as it is probably out of warranty with htc anyways. Most shops would charge 100-150 to replace it probably.
I believe it is standard policy for Sprint to charge $50 to fix or replace the device if it can't be fixed. It's not a bad deal, my gf's device had a dead spot and they replaced the screen for $50. You will pay about that for a screen on the internet if you replace it your self. Your only problem is the distance to travel and in my case they had to order the screen so I activated my OG till the part came in. The $50 will guarantee you will get a working device.
Sent from my EVO using xda app-developers app
HTC will replace it for free, I bought the phone from Sprint in March, so it's still in the 1 year warranty even though it was actually manufactured in August.
The strange thing I'm noticing now, is that sometimes the screen goes static, but when I press in that corner, the screen comes back, but it is frozen. The phone seems to freeze a lot now as well.
HTC will replace it for free, I bought the phone from Sprint in March, so it's still in the 1 year warranty even though it was actually manufactured in August. Annoying thing is it takes a minimum of 2 weeks, and I am waiting on a few important calls in the next few weeks. I'm going to buy a used phone on ebay, and then sell it when I'm done.
The strange thing I'm noticing now, is that sometimes the screen goes static, but when I press in that corner, the screen comes back, but it is frozen. The phone seems to freeze a lot now as well. When it's frozen, if I turn the screen off then back on, the static is back. Which almost seems software related. Strange problem.
Update. HTC says the phone is out of warranty and quoted me $290 for repair. I'm guessing this is because I left it S-off? Even though it is clearly a hardware issue...
My next question, is it worth buying a screen online and replacing that, or does the fault go deeper? I can handle the screen replacement, but if there is more wrong, then that is $50 wasted.