My phone appears to be shot. Is this a hardware issue? When plugged into the computer, it recognizes the phone, but I can't access any files.
Here is a picture of what the screen looks like. Is this phone shot, or fixable?
Superman22x said:
My phone appears to be shot. Is this a hardware issue? When plugged into the computer, it recognizes the phone, but I can't access any files.
Here is a picture of what the screen looks like. Is this phone shot, or fixable?
Click to expand...
Click to collapse
Just happened to mine.. Sprint just gave me a new one.. If you hold the power button down and reset it a few times it might come back. But it will not stay.
Bad touch screen .
Sent from my EVO using Tapatalk 2
:what: Wow. Just happened to 2 people. Wonder if we'll see a rash more suddenly
Sent from my EVO using XDA Premium 4 mobile app
Out of curiosity, did the two phones that did this have the recent OTA update installed?
Nope, I have not done an OTA update in months. It's been working temperamentally all night. I was able to recover and flash a new ROM, and still, same problem. Guessing it's a hardware problem, not a software problem.
ahecht said:
Out of curiosity, did the two phones that did this have the recent OTA update installed?
Click to expand...
Click to collapse
No mine happened last Friday. I have a thread in here where someone linked me to the same problem where its in the cable that goes to the screen..
Sent from my cat riding a dinosaur chasing a UFO!!
hondafreak513 said:
No mine happened last Friday. I have a thread in here where someone linked me to the same problem where its in the cable that goes to the screen..
Sent from my cat riding a dinosaur chasing a UFO!!
Click to expand...
Click to collapse
Anyway to get at that cable in this phone?
That exact thing happened to my device about 3 weeks ago. Sprint replaced the screen for $50. When I powered it up the screen was unresponsive. Turned out that I had an older twrp with a new touch panel. Even though the screen was all full of snow the touch panel was working and I ended up
wiping my system. What an ordeal! My device is working perfect now, it's definitely your screen. Good luck!
Sent from my EVO using xda app-developers app
Superman22x said:
Anyway to get at that cable in this phone?
Click to expand...
Click to collapse
If you know how to take the phone apart.. but it would be best to take to sprint.. you will need to try to get the screen back on to run a ruu to unroot the phone..
Sent from my cat riding a dinosaur chasing a UFO!!
Not hard to take the phone apart but, for $50 bucks they said if it wasn't the screen they would give me a new device. They won't know it's rooted till they fire it up. The guy that helped me didn't care that it was rooted, it's hardware failure. His EVO was rooted lol
Sent from my EVO using xda app-developers app
Nearest sprint store is 200 miles away from my school... I called and they said to call HTC, it will be covered by them, not by Sprint.
Pressing in the lower left of the screen usually gets it to come back on though.
Superman22x said:
Nearest sprint store is 200 miles away from my school... I called and they said to call HTC, it will be covered by them, not by Sprint.
Pressing in the lower left of the screen usually gets it to come back on though.
Click to expand...
Click to collapse
If you have tep insurance they can't refuse to replace it unless it got wet
Sent from inside my mkv
I do not have insurance...
I had this issue. Give it time and it should go back . I was at the Sprint store and then the screen came back. Is your phone hot?
Sent from my EVO using xda premium
Id say it is your touch screen drivers. I have had the same issue when they first dropped. I doubt your LCD would be doing that. If it does fix the issue, then you got a different model touchscreen/lcd.
EDIT: Just read your post about it returning to normal by pressing on the screen. So it does sound like there are some issues, and probably need to get the screen replaced. See what options you have with sprint as it is probably out of warranty with htc anyways. Most shops would charge 100-150 to replace it probably.
I believe it is standard policy for Sprint to charge $50 to fix or replace the device if it can't be fixed. It's not a bad deal, my gf's device had a dead spot and they replaced the screen for $50. You will pay about that for a screen on the internet if you replace it your self. Your only problem is the distance to travel and in my case they had to order the screen so I activated my OG till the part came in. The $50 will guarantee you will get a working device.
Sent from my EVO using xda app-developers app
HTC will replace it for free, I bought the phone from Sprint in March, so it's still in the 1 year warranty even though it was actually manufactured in August.
The strange thing I'm noticing now, is that sometimes the screen goes static, but when I press in that corner, the screen comes back, but it is frozen. The phone seems to freeze a lot now as well.
HTC will replace it for free, I bought the phone from Sprint in March, so it's still in the 1 year warranty even though it was actually manufactured in August. Annoying thing is it takes a minimum of 2 weeks, and I am waiting on a few important calls in the next few weeks. I'm going to buy a used phone on ebay, and then sell it when I'm done.
The strange thing I'm noticing now, is that sometimes the screen goes static, but when I press in that corner, the screen comes back, but it is frozen. The phone seems to freeze a lot now as well. When it's frozen, if I turn the screen off then back on, the static is back. Which almost seems software related. Strange problem.
Update. HTC says the phone is out of warranty and quoted me $290 for repair. I'm guessing this is because I left it S-off? Even though it is clearly a hardware issue...
My next question, is it worth buying a screen online and replacing that, or does the fault go deeper? I can handle the screen replacement, but if there is more wrong, then that is $50 wasted.
Related
okay so iv had the evo since day 1 and its been great. I am NOT rooted or anything. At random times my phone will SHUT off and it WONT turn back on AT ALL no matter what i do. the only way it turns on is that i let the phone sit for like 30 minutes without touching it and then i can power it back on.
wtf is going on
it seems that when ever i make a PHONE call the phone will just turn off!!
i was jsut on the phone for about 20 seconds and it shut off again...
only this time the phone wont even have a RED charge light when i plug it in to charge it, looks like my evo is TOAST!
Wont turn on AT ALL!
RIP LTEvo
Wow seems like this been happening quite often lately. I think this is like the 4th one with the same exact symptoms.
Sent from my EVO using XDA
It's broken, take it in and have it fixed.
shook187 said:
Wow seems like this been happening quite often lately. I think this is like the 4th one with the same exact symptoms.
Sent from my EVO using XDA
Click to expand...
Click to collapse
im not the only one with this issue?!?
wow!
has anyone else found a solution to fix this? if not imma have to go to sprint tm
if i bring it to sprint am i gonna have to pay the 100 dollar fee?
Warrior 3000 said:
if i bring it to sprint am i gonna have to pay the 100 dollar fee?
Click to expand...
Click to collapse
In this case you wouldn't have to pay anything. It would be considered a warranty repair/ replacement. Only time you pay is for insurance repairs/ replacement i.e. dropped phone or water damage.
Sent from my PC36100 using XDA
oh okay good! ugh now i just gotta go the entire night with no phone =/
my evo 4g lte is defective too, been waiting on replacement for 5 days already
My phone was doing the same thing but that was because my power button was sticking due to a tight case. Could that be your issue?
Sent from my recently paroled EVO X Con
hurricanefloyd41 said:
My phone was doing the same thing but that was because my power button was sticking due to a tight case. Could that be your issue?
Sent from my recently paroled EVO X Con
Click to expand...
Click to collapse
no thats not it...i took off my case and it still does this.
I have the same issue, I contacted HTC support and they say that holding the power down for 60 seconds is similar to popping out the battery.
Just hold the power in for a minute then release. After about 5-10 seconds the phone should turn on.
No idea why it loses power though.... very concerning.
I'd say take it in sounds like a bad dud sprint will replace it for free. Something may be wrong with the processor or battery connection.
Sent from my EVO using xda premium
holding the power for 60 seconds did nothing.
the phone wont even get a red charge light when i plug it into the charger, looks like my evo is toast.
going to go to sprint tm to see what they can do for me. =/
so after being at sprint for almost 3 hours they replaced my phone with no charge and said its about the 10th one with this issue they have seen. =/
PlatinumPenguin said:
In this case you wouldn't have to pay anything. It would be considered a warranty repair/ replacement. Only time you pay is for insurance repairs/ replacement i.e. dropped phone or water damage.
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
I think this is only if you have TEP. If you are after the 30 day device exchange policy and you don't have TEP, then you can't do anything but return it to HTC for repair.
when i went in i told them my issue and the sales guy kept asking me if i was within the 14 day period, i told him no. he looked at the phone and saw the issue and took it to his manager. he then told me he was going to replace simply because i wouldnt even turn on or get a charge light.
he said that about 10 people with this issue have came to them about it. he said that HTC hasnt given them a solution to it so they just replace it free of charge
Warrior 3000 said:
he said that about 10 people with this issue have came to them about it.
Click to expand...
Click to collapse
Yikes! That's not good.
once it happened to me i noticed a ton of people on XDA have had this issue.
hey guys.
I gifted my mom my Evo 3D a bit over a month ago. It was in perfect condition after a year of use. she says she hasn't sat on it. no screen cracks, no indications of any physical abuse.
we first thought it was the keyboard. and she had been telling me of so many issues she was having. so I updated her to freeza's 5.5 rom, sense 3.6 version (how come I didn't see any JB roms?! I've been on JB for a while...).
same thing kept happening. i started looking into it. turned on the pointer touches thing in developer options...turns out, the screen keeps pressing itself exactly in the middle horizontally, and about 85% of the way down vertically.
sometimes it keeps pressing so when it's a keyboard up, it presses the letter v continuously. but it presses everywhere. so it makes phone calls, selects things in market, selects in root explorer, etc. sometimes it gets "stuck" on pressing down, so nothing else works. you can see the pointer is stuck as if it was being pressed.
in TWRP i couldn't select the last item in the list (the one i was trying to flash!) but all other "lines" could be selected.
there are other issues (since we're on MetroPCS) but I can figure that out after the screen issue. since it happens across roms and in TWRP, I'm fairly confident this is not a software issue?
what can I do? is replacing the digitizer a sound idea? how much would that run me? how difficult is it to do? i'm trying to wonder if it's just a better idea for her to get a new phone....
any help with this is highly welcome. this is WEIRD!
id say the digitalizer. around 80,-, google. since you flashed another rom, it's highly unlikely its software..
Mine also does that. Rarely though. I thought it was because of protective film. Turning screen off and on fixes this.
I also have the same problem when typing with wet fingers.
Sent from my Evo 3D GSM using xda app-developers app
Your digitizers are dying
My advice is to keep a stuck ruu in your phone's sdcard in case of scenerios like this one because we all know that sprint techs may not even touch the phone if they discover your rooted and s-off. So, getting back on stock with "locked" bootloader is your next move. Thankfully that procedure doesn't involve using the touchscreen.
Take off any screen protectors, and make sure you are using the default HTC lock screen - HTC hard coded the calibration for the screen into the lock screen. If still problems, then yeah, you need the digitiEr
Sent from my PG86100 using Tapatalk 2
Jsparta26 said:
My advice is to keep a stuck ruu in your phone's sdcard in case of scenerios like this one because we all know that sprint techs may not even touch the phone if they discover your rooted and s-off. So, getting back on stock with "locked" bootloader is your next move. Thankfully that procedure doesn't involve using the touchscreen.
Click to expand...
Click to collapse
you missed the boat there. i'm on MetroPCS and so is that Evo 3D...not to mention this phone is 1.5 years old and has had its warranty voided multiple times
danaff37 said:
Take off any screen protectors, and make sure you are using the default HTC lock screen - HTC hard coded the calibration for the screen into the lock screen. If still problems, then yeah, you need the digitiEr
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
that was my first thought. to remove the old screen protector. but no, it's definitely messed up
no problems. the same store I bought that phone from and my other Evo 3D and the two Galaxy S3s from does repairs and they replace the lcd and the digitizer for $80. i've dealt with them for years now so I trust them.
Max_Pain said:
you missed the boat there. i'm on MetroPCS and so is that Evo 3D...not to mention this phone is 1.5 years old and has had its warranty voided multiple times
that was my first thought. to remove the old screen protector. but no, it's definitely messed up
no problems. the same store I bought that phone from and my other Evo 3D and the two Galaxy S3s from does repairs and they replace the lcd and the digitizer for $80. i've dealt with them for years now so I trust them.
Click to expand...
Click to collapse
Uhm... the digitizer for our phone costs about $10 or so... and from what you said your LCD is just fine... so I really wouldn't trust a store that's offering a $10 fix for $80... so bottom line just check if they can just replace the digitizer as it's the exact same procedure...
well looking online it looked like the whole thing was $60-100. on this thread i was told about $80.
that's not the issue though, problem is putting it together. I watched the video of the step by step, and there's way too many ways I can mess it up, and then my mom is out of a phone, instead of spending $80 for guaranteed work.
On my iphone I had a dead spot in the middle where you could see the digitizer was discolored if you looked at it at an angle.
I had a screen protector(or clear plastic, etc) placed between the LCD glass and the digitizer and it fixed the problem.
I guess it kept even pressure between the glass and the digitizer.
Worth a try if you don't mind experimenting but YMMV.
Don't risk it if you aren't confident though... I did it to my iphone because I hated it, lol.
Good luck.
well this is weird.
i'm supposed to take the phone to be repaired tomorrow morning (Thursday) so I decided to beforehand update everything on her phone.
I did a superwipe, installed the latest TWRP, flashed the ICS firmware, including Hboot 1.58 (i'm still S-OFF, thank goodness), flashed Cool ICS 12a...
and the phone is behaving like new. no screen pressing, no difficulty typing, over the last two hours of setting it up for my mom...it's as if it was brand new.
so now i'm wondering if somehow it got fixed and we can save ourselves the expense, or if this is a temporary fix and it'll go back to messing up...
I'm GSM, rom is without sense. But sense rom had the same issue.
Is it possible to calibrate screen without sense?
Sent from my Evo 3D GSM using xda app-developers app
I found this
Hey guys I just found this http://forum.xda-developers.com/showthread.php?t=1401365
I haven't tried it yet but it might work.
I have the TEP from Sprint. My screen is messed up. Over the past couple weeks it's sometimes unresponsive, sometimes doing phantom button presses. I can literally turn the screen on sometimes and watch it as it moves the notification bar down, or attempts to swap screens. It even does random button presses in TWRP or CWM recoveries.
I'm going to be taking it in, my question is.. does anybody know whether or not they are giving refurb'd Evo3D for warranty claims? Or is it another phone completely? When i had my original Evo, i had warranty work done and they gave me the 3D because they didn't have anymore Evo's left. Has anybody done warranty work lately?
Thanks.
NinjaPenguin said:
I have the TEP from Sprint. My screen is messed up. Over the past couple weeks it's sometimes unresponsive, sometimes doing phantom button presses. I can literally turn the screen on sometimes and watch it as it moves the notification bar down, or attempts to swap screens. It even does random button presses in TWRP or CWM recoveries.
I'm going to be taking it in, my question is.. does anybody know whether or not they are giving refurb'd Evo3D for warranty claims? Or is it another phone completely? When i had my original Evo, i had warranty work done and they gave me the 3D because they didn't have anymore Evo's left. Has anybody done warranty work lately?
Thanks.
Click to expand...
Click to collapse
Yeah they've got Refurbs out the ass right now, I literally begged on the phone for a evo 4g lte because I read a few places that people got lucky, I even hung up and called again many times lol, Evantually the lady explained that they ran out of 3vo's for a while so they had to give better phones.
And they will replace it as long as the screen isn't shattered, Digitizer is their problem (Although the digitizer and screen are the same thing... Their kinda stupid...) I'm on my 3rd 3vo, And I'm literally about to go to a sprint store in a half hour to see about another replacement, I dropped my phone and destroyed the mother board, It don't do ****. lol, At all. nothing. Gone. lmao:laugh:
Can't_Live_Without_My_Evo said:
Yeah they've got Refurbs out the ass right now, I literally begged on the phone for a evo 4g lte because I read a few places that people got lucky, I even hung up and called again many times lol, Evantually the lady explained that they ran out of 3vo's for a while so they had to give better phones.
And they will replace it as long as the screen isn't shattered, Digitizer is their problem (Although the digitizer and screen are the same thing... Their kinda stupid...) I'm on my 3rd 3vo, And I'm literally about to go to a sprint store in a half hour to see about another replacement, I dropped my phone and destroyed the mother board, It don't do ****. lol, At all. nothing. Gone. lmao:laugh:
Click to expand...
Click to collapse
Thanks for the fast response!
Also, do they typically have these on hand at the repair centers now? Or is it something that needs to be shipped via asurion?
NinjaPenguin said:
Thanks for the fast response!
Also, do they typically have these on hand at the repair centers now? Or is it something that needs to be shipped via asurion?
Click to expand...
Click to collapse
Asurion deals with the insurance, Which you'll be charged $100 for.
Sprint deals with warranty, And most likely they'll check out your phone, and put in a new order and have you come back 3 to 5 days or so later to switch out for the new phone, they "Might" have it on hand, But i've never had this, And the 3vo is getting pretty old so they'll almost definitely have to order one.
And the phone will come without an SD or Battery, So make sure you charge up your battery.
Edit: Thanks button?? No?? lol.
Edit Edit: Hell yeah! lol. Got a new thanks.
Can't_Live_Without_My_Evo said:
And the phone will come without an SD or Battery, So make sure you charge up your battery.
Edit: Thanks button?? No??
Click to expand...
Click to collapse
Well.. that is pretty cheap.. Oh well though, thanks.
NinjaPenguin said:
Well.. that is pretty cheap.. Oh well though, thanks.
Click to expand...
Click to collapse
Yeah I KNOW! The first time I was pissed, I didn't charge that damn brick to bring it to em' and I get stuck with a new (dead) phone on my hour long trip home, Pissed I tell ya.
If you ever have to go through Asurion (100 damned dollars.) They give you a new 8 GB card and a new battery, I've been through it all lol, 3 Refurbs, and 2 insurance claims (Me and my wife have the same phone, I've broke both of em LMAO)
NinjaPenguin said:
I have the TEP from Sprint. My screen is messed up. Over the past couple weeks it's sometimes unresponsive, sometimes doing phantom button presses. I can literally turn the screen on sometimes and watch it as it moves the notification bar down, or attempts to swap screens. It even does random button presses in TWRP or CWM recoveries.
Click to expand...
Click to collapse
Mine's the same. Depending on when your contracts up and whether or not you're able to deal with it. (Mine's worst when I'm outside in the cold, but generally passable indoors with occasional lock ups, button presses, etc). You may just want to sit tight and see what is officially announced for a spring release.
Sent from my PG86100 using Tapatalk 2
hockeyfamily737 said:
Mine's the same. Depending on when your contracts up and whether or not you're able to deal with it. (Mine's worst when I'm outside in the cold, but generally passable indoors with occasional lock ups, button presses, etc). You may just want to sit tight and see what is officially announced for a spring release.
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
Well.. I took it to the sprint store because it became almost unusable. I could turn the screen on and have about 7 seconds until it froze or started randomly opening, moving stuff around. Flashed back to stock (from CM 10.1, didn't want them to know i voided all warranties) and took it in. They saw i had the TEP and said to give them a half hour, and they would have it fixed. They replaced the screen for me in minutes. Now everything is good as new.
I've never had that good of customer service with Sprint.
NinjaPenguin said:
Well.. I took it to the sprint store because it became almost unusable. I could turn the screen on and have about 7 seconds until it froze or started randomly opening, moving stuff around. Flashed back to stock (from CM 10.1, didn't want them to know i voided all warranties) and took it in. They saw i had the TEP and said to give them a half hour, and they would have it fixed. They replaced the screen for me in minutes. Now everything is good as new.
I've never had that good of customer service with Sprint.
Click to expand...
Click to collapse
Glad to hear, I'm waiting on a call on whether my device has arrived or not.
Screens are super dooper easy to replace for next time, and pretty damn cheap too.
Note: They only last a little while in most cases lol, So don't be too excited.
My sprint store has lots of evo 3d parts than evo phones..
Took it yesterday & got a new battery, housing, screen , & motherboard.
Feels bran new.
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You
I would lime to apologize for how long this thread is, please read the whole thing, thanks
I droped my DNA about 1 month ago and the screen cracked, luckily the digitizer was fine but the glass was cracked bad. Then a week later I guess I was to "rough" with my DNA and I screwed up the digitizer. Al I could see was a black screen with some green and purple lines going on it. So I needed to get it replaced, it would cost me around $150. Everything was working, even the screen, I could still feel the vibrations of me trying to put in my passcode, in other words, it could still recognize me puting in touch inputs but I could couldn't see what I was touching. I put in my head phones to listen to music, and it was fine, the sound was clear and everything. 2 weeks later I go to the repair shop to get it fixed, they put on a new screen and it looks brand new. I get home and I notice the side of the screen is messed up because when I try and press the q button on the keyboard it types the lettet w. So as hard as I try to type the letter q, it won't work. Sadly, I didn't test out my earpiece or the headphone jack. Now I take it back and they order a new LCD and digitizer. I come back in a couple of days so they can put it on the screen works fine. The next day I try to call one of my friends but I notice there was a problem. When I call the screen goes as normal, but when I take the phone away from my head, the screen doesn't come back on. No matter how hard I tried to get it back on, it would get back on. Worst, the earpiece didn't work. I couldn't hear anyone in a call, they could here me but I couldn't here them. I take it back to the repair place, they order like 10 earpieces but it didn't fix the issue. Now they are saying that the problem is my motherboard. So at this point, the only things that don't work are the proximity sensor, the camera because I get an error (cannot connect to camera error), the earpiece, and the headphone jack because its all staticy when I try to watch youtube videos. Yes I have tried many many headphones but the problem keeps persisting. I forgot to mention that my doubletap2wake doesn't work or my sweep2wake. A couple of days later the guy who owns the shop says the problem is the motherboard. I try to get my money back but I had no luck. What do guys have to say? I came in for one problem to get fixed, then I get another. Worst of all my phone just shuts off at like 50%. I can't restart it or anything, I have to connect it to a charger in order to turn it on? What do you guys have to say? They said that when you open up the phone, the pins that holding things in place break off and people get these issues. Sorry for this being so long.
mattking45 said:
I would lime to apologize for how long this thread is, please read the whole thing, thanks
I droped my DNA about 1 month ago and the screen cracked, luckily the digitizer was fine but the glass was cracked bad. Then a week later I guess I was to "rough" with my DNA and I screwed up the digitizer. Al I could see was a black screen with some green and purple lines going on it. So I needed to get it replaced, it would cost me around $150. Everything was working, even the screen, I could still feel the vibrations of me trying to put in my passcode, in other words, it could still recognize me puting in touch inputs but I could couldn't see what I was touching. I put in my head phones to listen to music, and it was fine, the sound was clear and everything. 2 weeks later I go to the repair shop to get it fixed, they put on a new screen and it looks brand new. I get home and I notice the side of the screen is messed up because when I try and press the q button on the keyboard it types the lettet w. So as hard as I try to type the letter q, it won't work. Sadly, I didn't test out my earpiece or the headphone jack. Now I take it back and they order a new LCD and digitizer. I come back in a couple of days so they can put it on the screen works fine. The next day I try to call one of my friends but I notice there was a problem. When I call the screen goes as normal, but when I take the phone away from my head, the screen doesn't come back on. No matter how hard I tried to get it back on, it would get back on. Worst, the earpiece didn't work. I couldn't hear anyone in a call, they could here me but I couldn't here them. I take it back to the repair place, they order like 10 earpieces but it didn't fix the issue. Now they are saying that the problem is my motherboard. So at this point, the only things that don't work are the proximity sensor, the camera because I get an error (cannot connect to camera error), the earpiece, and the headphone jack because its all staticy when I try to watch youtube videos. Yes I have tried many many headphones but the problem keeps persisting. I forgot to mention that my doubletap2wake doesn't work or my sweep2wake. A couple of days later the guy who owns the shop says the problem is the motherboard. I try to get my money back but I had no luck. What do guys have to say? I came in for one problem to get fixed, then I get another. Worst of all my phone just shuts off at like 50%. I can't restart it or anything, I have to connect it to a charger in order to turn it on? What do you guys have to say? They said that when you open up the phone, the pins that holding things in place break off and people get these issues. Sorry for this being so long.
Click to expand...
Click to collapse
I think you should get a new phone.
mattking45 said:
I would lime to apologize for how long this thread is, please read the whole thing, thanks
I droped my DNA about 1 month ago and the screen cracked, luckily the digitizer was fine but the glass was cracked bad. Then a week later I guess I was to "rough" with my DNA and I screwed up the digitizer. Al I could see was a black screen with some green and purple lines going on it. So I needed to get it replaced, it would cost me around $150. Everything was working, even the screen, I could still feel the vibrations of me trying to put in my passcode, in other words, it could still recognize me puting in touch inputs but I could couldn't see what I was touching. I put in my head phones to listen to music, and it was fine, the sound was clear and everything. 2 weeks later I go to the repair shop to get it fixed, they put on a new screen and it looks brand new. I get home and I notice the side of the screen is messed up because when I try and press the q button on the keyboard it types the lettet w. So as hard as I try to type the letter q, it won't work. Sadly, I didn't test out my earpiece or the headphone jack. Now I take it back and they order a new LCD and digitizer. I come back in a couple of days so they can put it on the screen works fine. The next day I try to call one of my friends but I notice there was a problem. When I call the screen goes as normal, but when I take the phone away from my head, the screen doesn't come back on. No matter how hard I tried to get it back on, it would get back on. Worst, the earpiece didn't work. I couldn't hear anyone in a call, they could here me but I couldn't here them. I take it back to the repair place, they order like 10 earpieces but it didn't fix the issue. Now they are saying that the problem is my motherboard. So at this point, the only things that don't work are the proximity sensor, the camera because I get an error (cannot connect to camera error), the earpiece, and the headphone jack because its all staticy when I try to watch youtube videos. Yes I have tried many many headphones but the problem keeps persisting. I forgot to mention that my doubletap2wake doesn't work or my sweep2wake. A couple of days later the guy who owns the shop says the problem is the motherboard. I try to get my money back but I had no luck. What do guys have to say? I came in for one problem to get fixed, then I get another. Worst of all my phone just shuts off at like 50%. I can't restart it or anything, I have to connect it to a charger in order to turn it on? What do you guys have to say? They said that when you open up the phone, the pins that holding things in place break off and people get these issues. Sorry for this being so long.
Click to expand...
Click to collapse
Sounds like they messed it up bad when they put it back together. What repair service did you use. It might not even be worth bothering with the phone anymore it sounds like they messed it up when they were in there fixing it. Make them fix the entire thing or make them get you a new phone. Judging by how many problems are present you may as well just get a new phone.
Please press the thanks button if I have helped you in anyway.
Jaggar345 said:
Sounds like they messed it up bad when they put it back together. What repair service did you use. It might not even be worth bothering with the phone anymore it sounds like they messed it up when they were in there fixing it. Make them fix the entire thing or make them get you a new phone. Judging by how many problems are present you may as well just get a new phone.
Please press the thanks button if I have helped you in anyway.
Click to expand...
Click to collapse
I do agree it is time to move on to a new phone. Although as much as we want to MAKE THEM get us a new phone because they missed it more then it was already messed up. Not going to happen. I have the HTC one max and I would recommend that and or you could go after the latest HTC device the famous M8
Sent from my HTC6600LVW using XDA Premium 4 mobile app
thayl0 said:
I do agree it is time to move on to a new phone. Although as much as we want to MAKE THEM get us a new phone because they missed it more then it was already messed up. Not going to happen. I have the HTC one max and I would recommend that and or you could go after the latest HTC device the famous M8
Sent from my HTC6600LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I tried to get a refurbished phone but they are like $300 and my mom doesn't want to buy one cause we already put in $150 into this phone.
mattking45 said:
I tried to get a refurbished phone but they are like $300 and my mom doesn't want to buy one cause we already put in $150 into this phone.
Click to expand...
Click to collapse
Are you under warranty?
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Jaggar345 said:
Are you under warranty?
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Nope, warranty expired a couple of months ago. The weird thing is, my friend stepped on my phone at school, then when I turned it over, it wasn't cracked and what is more bazzar, everything was working fine, the dt2w, the s2w, the earpiece, the proximity sensor, the camera. Then an hour later, those things were back to not working again.
mattking45 said:
Nope, warranty expired a couple of months ago. The weird thing is, my friend stepped on my phone at school, then when I turned it over, it wasn't cracked and what is more bazzar, everything was working fine, the dt2w, the s2w, the earpiece, the proximity sensor, the camera. Then an hour later, those things were back to not working again.
Click to expand...
Click to collapse
Sounds like lose connections.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
mattking45 said:
I tried to get a refurbished phone but they are like $300 and my mom doesn't want to buy one cause we already put in $150 into this phone.
Click to expand...
Click to collapse
When are you due for an upgrade?
mattking45 said:
Nope, warranty expired a couple of months ago. The weird thing is, my friend stepped on my phone at school, then when I turned it over, it wasn't cracked and what is more bazzar, everything was working fine, the dt2w, the s2w, the earpiece, the proximity sensor, the camera. Then an hour later, those things were back to not working again.
Click to expand...
Click to collapse
Here is what I would do in this situation. Sell this phone as a phone that is not working and can be used for parts on eBay. Then with whatever money you can get try and buy a new phone.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Jaggar345 said:
Here is what I would do in this situation. Sell this phone as a phone that is not working and can be used for parts on eBay. Then with whatever money you can get try and buy a new phone.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Agreed... You should be able to find a DNA on eBay or craigslist for way less than $300.
Sent from my Droid DNA using Tapatalk
jamiethemorris said:
Agreed... You should be able to find a DNA on eBay or craigslist for way less than $300.
Sent from my Droid DNA using Tapatalk
Click to expand...
Click to collapse
I just got my DNA from a friend who bought it for $100 used. The only reason he didn't want it is he didn't realize he wouldn't get LTE on AT&T..It's near mint condition...so, they're out there.
Sent from my living room
The cool thing is that there's more and more great phones for cheap, especially with craigslist!
X2
thayl0 said:
I think you should get a new phone.
Click to expand...
Click to collapse
Sorry ^^^Agreed^^^
its your main board. but you can get a new DNA off ebay for 150$ or less. or buy one with a cracked screen for about 70 bucks and take the mother board out