I just noticed today that I have a dead pixel I have the pixel fixer app how log should I leave it go for?
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You can leave that app running all day and it won't do sh!t for your screen. I had the same issue with the SGS2 and tried every similar app out there with nothing worthless results.. Your best bet is to swap out the phone if your still within the time frame, because this will bother the hell out of you as it did to me.
Good luck...
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Well I got it June 21 am I still gud to swap it out I pre ordered it?
edit just got back from the sprint store im getting a new sgs 3
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If you purchased from Customer service online can you return to any coporate store ?
What if your second phone has a defect can you exchange at different coparate store or send to cs for an exchange ?
It appears that at the stores it is a quick exchange with a possible hassle from the store reps where as the cs is a slower exchange with no hassle from the reps.
redsoxticket said:
If you purchased from Customer service online can you return to any coporate store ?
What if your second phone has a defect can you exchange at different coparate store or send to cs for an exchange ?
It appears that at the stores it is a quick exchange with a possible hassle from the store reps where as the cs is a slower exchange with no hassle from the reps.
Click to expand...
Click to collapse
Well in this rare instance I had to go through corporate store to make the exchange with cs because the gs3 Is no new and so many people ordered it its on back order so bad that Samsung can't get it into the stores yet
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Try gently pressing on the screen and massaging out. This worked once on a monitor I had with a dead pixel
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hathetran said:
Try gently pressing on the screen and massaging out. This worked once on a monitor I had with a dead pixel
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Click to expand...
Click to collapse
Haha ur monitor was prolly plastic we have gorilla glass there's no way I cud get the screen to flex without breaking my finger , or the phone
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Related
Took my phone in cause it wouldn't stop heating up and screen won't time out.... Hard reset everything works fine but after a few hours it started again so I took it to a cooperate store she said come back in a hour they are going to do a test and make sure our not battery related the and asked for my permission to factory rest it I have it to them pickled it up and notice no factory reset just a damn software update I was holding out from updating now I'm pissed the phone is still heating up man
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Fix that **** before 30 days mate.
What he said ^
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In going to call sprint in the a.m. before work
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Where did you get it from?
chrischoi said:
Where did you get it from?
Click to expand...
Click to collapse
Sprint premier early release online
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Got a new one out the box with the new software
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3rd
I am on 3rd, 2nd phone on Monday 18th lastef two days that one after tech sayung my home was in hole in signial area. Owbing own business I am all over town, git 3rd after tech said 2nd was not gwtting signal. Why is this pgone so bugy? I have never had to keeo chaging phones to get one to work. This ones volume is better even thuo its hardware 002.
The one I got is perfect but I think I can notice the screen tilt but it doesn't bother me I have to do a pixel test
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Maybe you guys can give me suggestions on getting mine replaced. I bought mine from a Sprint rep, not at his store. Evidently he bought it cheap by adding a line of service, then turned around and sold the phone to me. I've been having crappy 3G service, went through tech support over the phone w/no success, also took to a Sprint store and they ran diagnostics for a couple of hours, still same issues. They recommended taking the phone back where I purchased it to get a replacement (I do have TEP). Well, can't reach the guy I got the phone from. Shouldn't I be able to take to any Sprint store to get it replaced since I've only had the phone for a couple of weeks? I don't want to file a claim.
877 875 4886 call sprint retention let them know that you keep having to take the phone back due to the same problem and your really upset about it but you have been trying to bear with it but its not acceptable to spend all that money on a phone and its giving you trouble already. They will then set up an appointment at your nearest cooperate store and put a not on your account for them to swap out your phone
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I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
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You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
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The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
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Delldorado said:
Well at the store you can check.it before you leave..
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Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
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Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
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All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
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Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
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Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
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Any HELP WOULD be greatly appreciate!!!!
4 days ago me and my wife bought notes. I recently discovered today that some spots on my phone do not work with the s pen. So i decided i need to take it back and exchange for a new one. But right before taking the phone back my phone was dropped and received hardly noticeable dents/scratches on the phones side on the metal. You have to be shown most likely before you even realize it has dents/scratches.
Will i still be able to return it or hope they just dont notice it?
Thanks for your feedback!!
Sent from my SAMSUNG-SGH-I717 using xda premium
Was the purchase made at a corporate or dealer store, or ordered online? It'll be inspected at a corporate store, probably not inspected at a dealer store, and if it was an online purchase, the warranty department will try to get you to put a hold on a credit card till yours is shipped back because they seem to try hard as hell to not do their job. At all. You might be able to appeal to the manager of that store to let you swap it. Can you post pics of the "damage"?
Thanx for the quick response and to answer ur question. Yes it was at corporate store. But i don't want to return it just want to exchange it.
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Can't post picture right now cuz I have nothing to take it With at the moment
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Yeah, I got that much. It shouldn't be a problem if the damage isn't too noticeable, but it's iffy. There's a certain amount of discretion given to managers so you may luck out. Please post pics when you can...I'll try my best to give you an honest evaluation of your chances.
Actually hold on a sec ill get some
EDIT..... NEVER MIND CENT TILL TOM
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Safest way to do this is.......exchange for different color.dont tell them about defect it had.then they will blame on u. because u droped it.
Let's wait for the pics before we make any call like that. I say that as a current AT&T RSC and former third-party sales rep.
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
powdered_donuts said:
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
Click to expand...
Click to collapse
Not exactly the best way. If the damage is too extensive, or a grumpy person inspects the phone when they receive it, his account will be charge for the full price of a phone, and there's not much you can do about it without a lot of hassle.
The best thing for him to do is post pics on here of the damage, because we have many AT&T employees on here who could probably make a fair assessment of the damage based on AT&T's stipulations, as I'm sure they've had to deal with returns like this before.
That being said, to the OP: you should be fine unless the case is deformed or there is a huge scratch through the paint. I once returned my old Captivate due to a faulty external speaker, and i had scraped the paint off of the front speaker grill so it was silver, and I had a gouge on one of the corners that was still noticeable but I had smoothed out with a little very fine grained sandpaper followed by steel wool. Sanding it out will probably not work for you on the chrome-ish border of the Note however.
Here is the pic
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Here is a pic
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TheMrRoxtar said:
Here is a pic
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Click to expand...
Click to collapse
Could you maybe get one without a light reflection directly on the damage? It's a little hard to tell how bad that is. Your best bet either way is probably to go into an AT&T store, and see what they think about getting it replaced. If you have a device service center in your area, they can do an exchange on the spot for some devices, depending if they have it in stock.
The Note's too new. DSCs won't have any in stock and the only reasonable alternative is to exchange it in store.
As was said, if you can get a few more pics that don't focus directly on the damage, it might give us a better idea of what we're looking at.
This same thing happened to my phone and I never even dropped it. Right in the same exact corner. I pull it out of my pocket one day and bam the silver paint is gone.
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
Sent from my SAMSUNG-SGH-I717 using xda premium
I'm very happy that it all worked out for you.
lJesseCusterl said:
I'm very happy that it all worked out for you.
Click to expand...
Click to collapse
Thank you!
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TheMrRoxtar said:
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Awesome! Honesty pays off. Glad that they were willing to work with you.
LOL the internet allows people to worry too much...
Is there any off name that will work with the att version that is white and not 30 bucks?
Would AT&T replace it? Since day one , 1 tab will not stay
if its less than 30 days, they should replace it no problem
wase4711 said:
if its less than 30 days, they should replace it no problem
Click to expand...
Click to collapse
No , Its passed 30 days
well, unless you get a sympathetic service person, I doubt they will do anything after 30 days, unless you bought the insurance...
Maybe this one from Amazon for $10?
zphelj said:
Maybe this one from Amazon for $10?
Click to expand...
Click to collapse
hes talking about the battery cover not the actual battery
Call up 611 or find a service center they will replace the phone since its a manufacture defect. Service center is different than a retail store but they can point you in the right direction.
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alexige said:
Call up 611 or find a service center they will replace the phone since its a manufacture defect. Service center is different than a retail store but they can point you in the right direction.
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Click to expand...
Click to collapse
I highly dought a service center would be possible. Closest AT&T Store is already an hour away and its a corp
hyelton said:
I highly dought a service center would be possible. Closest AT&T Store is already an hour away and its a corp
Click to expand...
Click to collapse
Possible to find or let you replace? I think your best best is 611 can't see them giving you trouble for a defect, even though there a pain to deal with.
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I once heard someone say that AT&T would replace back coves of phones for free. This was maybe a year ago or so and how true this is, I do not know
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Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a very pleasant experience earlier today too. My situation is different cause I've only had my phone for a few days, but I had some stuck pixels & they exchanged it for a flawless one cheerfully & with no questions asked. Very impressed with AT&T so far, especially after all the bad things I've heard about them
21productionz said:
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
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Click to expand...
Click to collapse
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
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Pretty sure it's non transferable. Good luck.
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btswein said:
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
Click to expand...
Click to collapse
I downloaded a stock rooted rom, flashed it, and viola. The lady knew it was still rooted, and said she would take care of the rest.
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I am lucky to have a service center close to my house. I've been there a dozen times over the last few years. They are top notch when it comes to customer service. I've never been disappointed. Always be sure to complete the customer service survey if asked.
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I've been with AT&T since before they were Cingular, lol. Always had great experience with their customer service!
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shaokang said:
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
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Click to expand...
Click to collapse
Warranty isn't transferable
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kiltedthrower said:
Warranty isn't transferable
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Click to expand...
Click to collapse
Most the time they don't ask if u purchased the phone. Atleadt haven't with me. Just call and tell them u need an exchange and 9/10 times they will as long as there is no water damage.
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They just denied Me service cause I'm not with att any more gotta call Samsung
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Does that surprise you? Makes sense to me that you don't have service with them!
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Hey I had hope lol.
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Never hurts to ask right? =D
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Asked them to swap out my i717 because the GPS was not functioning correctly.
They sent a what looks like a new phone. Had all the clear plastic on the camera and sides.
Very happy with them.
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I had a USB port problem on my wife's phone and I called the Att warranty and a replacement arrived the next day. Along with that I noticed the black clipping issue is substantial. As her new screen is more vivid compared to mine....Thinking about replacing mine now.
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Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
ladyhaylin said:
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
Click to expand...
Click to collapse
They replaced mine for the cracks, then the next two for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
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00mred00 said:
They replaced mine for the cracks, then the next teo for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
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Click to expand...
Click to collapse
Thank you very much you just made my day
the second star to the right