I bought my Xperia neo V 2 months back and is now facing a touchscreen swipe issue. It takes 4-5 times for me to unlock my lock screen, even if it unlock sooner the touch becomes ghostly. I click on some application, but a different one opens. I and the service centre had tried every possible thing ranging from hard reset to firmware re-flashing.
Now the phone is in service centre for touchscreen replacement. I have experienced that any repaired thing always cause some problems in future. I don't want to accept any repairs, can I ask for a full phone replacement/refund/upgrade from Sony?
New Delhi, India
aqshyt said:
I bought my Xperia neo V 2 months back and is now facing a touchscreen swipe issue. It takes 4-5 times for me to unlock my lock screen, even if it unlock sooner the touch becomes ghostly. I click on some application, but a different one opens. I and the service centre had tried every possible thing ranging from hard reset to firmware re-flashing.
Now the phone is in service centre for touchscreen replacement. I have experienced that any repaired thing always cause some problems in future. I don't want to accept any repairs, can I ask for a full phone replacement/refund/upgrade from Sony?
New Delhi, India
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Click to collapse
i faced the same problem
gave it to service centre and they repaired it 12 days
it's now working fine!!!
EDIT:if at the time getting the phone back
if its working fine then u have to accept it
if not then u can ask for replacement.
Frustrated
I had sent a mail 4 days ago to the company and still no reply
The response of the company would probably be.
You should visit the nearest repair service in order to fix your phone.
For further assistance reply to this e-mail.
bro i am also facing the same problem but with an extension that i am also not able to enter fastmode or flashmode and i am having an unlocked bootloader and a custom rom . To retain warranty an lock the bootloader i need to get into flashmode .Please can anyone help.
Related
Hi, I found an Xperia Mini Pro a couple months back and while owning a HTC Legend, I am quite fond of this mobile.
However the previous owner didn't put much info such as home number or something similar for me to return It so I kept it.
Now one month after that I was unable to make/receive calls or send text messages on that Xperia X10 mini pro. Due to not having some kind of an insurance for the phone, I took it to 3 Mobile shops that claimed that they could "open" the phone and remove this lock.
The prices were different but It didn't matter but none of them were able to fix the phone.
One claimed that the phone was open for two days and fully functional but when I retrieved it, the shop clerk told me that It got disabled again.
So now months later and this phone in my drawer collecting dust, Is there any way to fix this phone?
Custom roms don't seem to do the trick.
I have tried to change the sms communications settings via a hidden menu but nothing.
I still have the old sim card from when I first found it, If it can be of any use now.
Thanks for reading and I hope there is a way to fix this phone.
Seems that your phone IMEI is blacklisted on your operator (maybe due to a request by original owner).
Since there's no easy (and legally) way to change IMEI and you don't have the bill of sale, I don't think you can put your phone online again.
Call your operator and inform you found a phone. Maybe they can find the owner for you and you'll make someone happy.
Regards
pankaka said:
Hi, I found an Xperia Mini Pro a couple months back and while owning a HTC Legend, I am quite fond of this mobile.
However the previous owner didn't put much info such as home number or something similar for me to return It so I kept it.
Now one month after that I was unable to make/receive calls or send text messages on that Xperia X10 mini pro. Due to not having some kind of an insurance for the phone, I took it to 3 Mobile shops that claimed that they could "open" the phone and remove this lock.
The prices were different but It didn't matter but none of them were able to fix the phone.
One claimed that the phone was open for two days and fully functional but when I retrieved it, the shop clerk told me that It got disabled again.
So now months later and this phone in my drawer collecting dust, Is there any way to fix this phone?
Custom roms don't seem to do the trick.
I have tried to change the sms communications settings via a hidden menu but nothing.
I still have the old sim card from when I first found it, If it can be of any use now.
Thanks for reading and I hope there is a way to fix this phone.
Click to expand...
Click to collapse
so.... let me get this straight.....
u FOUND a phone that wasnt yours?? and you just... started using it????
Did you happen to think "hmmmm maybe someone's lookin for this baby somewhere...." ??
Call the operator and try to return the phone.. after that, bury ur head in shame!
EDIT: and u had the nerve to ask xda for help!
anyone have any recent experience with sbe? they have my phone for the last week, and there is no sign of them returning it. i spoke to them this morning, but was told the same as i was told last thrusday another 7-10working days, its doing my nut really think about dumping the xperia because of this, cant be doing with another week without a phone.
It's not the reply you want, but mine took about 3 weeks. 1 week from sending it until it finally showed up on their system, a week of 'Awaiting replacement part' until they finally seemed to give in and changed it to 'Phone exchanged'. I got it maybe 4, 5 days later. On the plus side, it was at no cost to me, and I had a functional enough back up phone. Annoyed they didn't just switch it instantly though.
Lol - 3 fixed my screen and posted it back same day. Problem is they broke the illuminated bar and vol down button while they were at it. Sent it back to get those fixed and they did a 'software upgrade', which of course did nothing to fix the hardware issues!
Currently doing battle with them as I'm not interested in sending back for repair after they failed to fix it last time. At a minimum I want a new phone.
sent mine back & got a replacement direct from sony 2 weeks later!
Mine took just under two weeks -
Monday: I confirmed with Sony that they had plenty of parts, so posted phone
Wednesday: showed up as arrived at SBE, status with engineer
Friday evening: status changed to awaiting components
Tuesday: still awaiting components, complained to Sony that they'd told me they had parts which is why I sent it
Wednesday: status changed to exchanged, under testing
Friday: new phone arrived
Only problem I have is I sent them a sim unlocked O2 branded phone, and they sent me back a sim locked one so having to wait for O2 to give me a new unlock code :-(
Si
even when i log into the sbe tracking system nothing comes up. Been onto them yesterday and they said i would have to wait 7-10 working days yet they had my handset last tuesday. phoned sony then up to complain but they said it was out of their control as the engineer was still accessing the device......
I got a placement handset in just under a month. It may have been longer but I called up to find out what the delay was and they sent it the next day.
Sent from my LT26i using xda app-developers app
i sent mine in at the end of april
arrived at the beginning of june
the casing wasn't fitted correctly had to send it back
it arrived a week later
and now its got the yellow tint again :crying:
Few weeks ago I sent it to SBE to fix the issue. I got the phone back just over a week later and did a stress test on the screen, got it quite hot and seemed to be fine! Then I noticed the damage done to the device...
Similar to Rabangus by the look of it. There was a massive scratch out of the Illumination Bar and dents in the volume and camera buttons. My phone was perfect/new condition when I sent it.
Both white casings had been replaced, no idea why. Either they dropped it while repairing it or gave me a refurb phone and replaced the casing (but didn't see the damage to the buttons). The scratch on the bar is almost certainly when they tried to remove the bottom casing in either of these cases.
Its still under investigation but sent the phone off on Friday after they promised a full cosmetic repair job and the case is now 'VIP' (It has priority once they receive it, as they damaged it) Have asked them to ring me once they receive the phone. I know they are waiting for it to arrive as the repair department phoned me on the same Friday asking which colour I have. (They don't have black casing replacement parts, if it helps anyone. Lucky I have a white one)
My advice, check the phone before sending it, take pictures if necessary (not that they were needed for me) you never know!
Rabangus said:
Lol - 3 fixed my screen and posted it back same day. Problem is they broke the illuminated bar and vol down button while they were at it. Sent it back to get those fixed and they did a 'software upgrade', which of course did nothing to fix the hardware issues!
Currently doing battle with them as I'm not interested in sending back for repair after they failed to fix it last time. At a minimum I want a new phone.
Click to expand...
Click to collapse
can you send me ur firmware file i dont have three firmware and need to send my phone for repair to sony
badboybiky said:
can you send me ur firmware file i dont have three firmware and need to send my phone for repair to sony
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Click to collapse
I will if you tell me how to do it! My phone isn't rooted though, so not sure I would be able to?
If you're with 3, shouldn't you get your phone repaired through them? You run the risk of having your phone vandalised by their repair monkeys like mine was, but there is another thread where it seems Sony are commonly taking over a month to repair phones, whereas 3 mostly seem to take a couple of days...
Emailed their customer service yesterday and got a reply, stating they are waiting on the new yellow tint free screens, and new handset containing this new screen. If the new screen comes first it will be repaired and if the new units come in first it will be a new handset. The way it’s looking it’s going to be another 3 weeks. Not happy, love the phone but hate the customer service, shows a real lack of care on Sony’s part. They knew about the problem, yet its took them three months to properly fix the problem (if they actually have).
To the guys who had a new phone sent out to them, did you guys just get a phone sent out or a phone in a new box and accessories?
Cheers
wah007 said:
To the guys who had a new phone sent out to them, did you guys just get a phone sent out or a phone in a new box and accessories?
Cheers
Click to expand...
Click to collapse
Just got a phone in a box, no accessories or anything - exactly what I sent them in the first place.
Si
i was without mine for 21 days (although the jubilee weekend didn't help) it was awaiting parts for most of the time.
the bad news is that it's still not completely "cured" and it's going back tomorrow it's a lot better than it was, it was almost going brown, but it's still not "white" around the edges on a white screen test
simonf7 said:
Just got a phone in a box, no accessories or anything - exactly what I sent them in the first place.
Si
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Click to collapse
Ah right, thanks.
2 weeks snd i'm still waiting
they are hopefully resending mine back some point this week unfixed, spending that sort of money on a phone, and having poor customer service and repairs is bad. One dont know what the other is doing, with regards to parts, etc. I think this will be the last sony phone ill buy, if it was htc they would of had the device back alot sooner.
Can we still send our Xperia s with the yellow tint back once we have our bootlooader unlocked? Mine has just started with the yellow tint and ny bootlooader is unlocked. I remember seeing a while back that we could but I'm not sure. Does any one have the phone number for the UK Sony Xperia s? Thanks
Sent from my LT26i using xda premium
danlivesey said:
Can we still send our Xperia s with the yellow tint back once we have our bootlooader unlocked? Mine has just started with the yellow tint and ny bootlooader is unlocked. I remember seeing a while back that we could but I'm not sure. Does any one have the phone number for the UK Sony Xperia s? Thanks
Sent from my LT26i using xda premium
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Click to collapse
Yes, mine was unlocked and since this is a manufacture problem it shouldn't matter at all.
To update this thread, after the second time of sending my phone back (because they damaged my phone) it went in for a full cosmetic repair, although I wrote a long letter and pretty much suggesting I should get a new phone....
I have a new undamaged phone with no tint problem!
Problem isn't the Sony customer support, they are the best support team I've used. The problem is with SBE....
Thanks il get a number for them and give them a ring, it's getting on my nerves now.
Sent from my LT26i using xda premium
My phone doesn't boot up. This has been happening since the last 2 days.
The first time it happened, i updated the firmware to the new 4.1.B.0.587. The phone restarted normally after the update but the phone was very laggy. And after sometime, the same issue popped up. The phone would start up to the black screen. Again I used Update Service to do a factory reset and reinstall the new firmware. Formatted the memory card too.
Again this issue is there.
I googled for this issue, but only users who have rooted have faced this issue. Does anyone seem to know what could be the issue? :crying:
Its a rare issue. U should claim a warranty.
Sent from my Nokia 3310 using Tapatalk 2
Time to grab the collars of the Sony Service Center...
You should definitely claim for warranty... If its still under an year...
I hope you haven't unlocked your phone bootloader... As it voids warranty
Sent via Smultron
Yes.. It is still under an year.. But i bought the phone over ebay. And it was mentioned seller warranty for 1 year...!!! So, don't know if i can claim official warranty...
PREDATOR95 said:
Time to grab the collars of the Sony Service Center...
You should definitely claim for warranty... If its still under an year...
I hope you haven't unlocked your phone bootloader... As it voids warranty
Sent via Smultron
Click to expand...
Click to collapse
jits1988 said:
Yes.. It is still under an year.. But i bought the phone over ebay. And it was mentioned seller warranty for 1 year...!!! So, don't know if i can claim official warranty...
Click to expand...
Click to collapse
http://talk.sonymobile.com/community/support
Try asking here...
Sent via Smultron
i am using sony xperia s and my brother have xperia p.i bought both from ebay,yesterday xperia p shutdown it self while using it.then i turned on it,,after loading it shows preparing for internal storage,then suddenly goes off,no sign of showing shutdown or anything,then i removed sim card then tried now its working fine,then i tried to install another sim that i using on my xperia s,but problem still occurs,then i removed sim card and tried to factory reset,then reinserted sim card,still problem exists.then i updated to jb,and tried again unfortunately problem still exists..i am a die hard sony fan,this is the first time i got big disappointment with sony. please help me,i am sure it would be a hardware problem,i contacted service center they told me need to change the board.it costs almost 10000.i bought this phone for 15000 just before three months..what will i do?
jamshadinho said:
i am using sony xperia s and my brother have xperia p.i bought both from ebay,yesterday xperia p shutdown it self while using it.then i turned on it,,after loading it shows preparing for internal storage,then suddenly goes off,no sign of showing shutdown or anything,then i removed sim card then tried now its working fine,then i tried to install another sim that i using on my xperia s,but problem still occurs,then i removed sim card and tried to factory reset,then reinserted sim card,still problem exists.then i updated to jb,and tried again unfortunately problem still exists..i am a die hard sony fan,this is the first time i got big disappointment with sony. please help me,i am sure it would be a hardware problem,i contacted service center they told me need to change the board.it costs almost 10000.i bought this phone for 15000 just before three months..what will i do?
Click to expand...
Click to collapse
Well, try repairing it with SUS. I would recommend not to buy electronics from eBay. No doubt, it's one of the greatest selling sites but now I think the sellers are not trustworthy any more. Anyways, repair it using SUS or flash back to GB. If it don't solve the problem, contact SONY.
moli2398 said:
Well, try repairing it with SUS. I would recommend not to buy electronics from eBay. No doubt, it's one of the greatest selling sites but now I think the sellers are not trustworthy any more. Anyways, repair it using SUS or flash back to GB. If it don't solve the problem, contact SONY.
Click to expand...
Click to collapse
i tried but no use.it still acting as same.i contacted sony service center they make me sad.they told me that needs to replace the board and it will costs almost 10000 rupees.big disappointment.they told me that the problem is with sim card slot.it can't replace,so need to replace the board.oh god i am dead...now i am playing games and listening music on this device..few times used for taking some photos.no way to use for calls,
jamshadinho said:
i tried but no use.it still acting as same.i contacted sony service center they make me sad.they told me that needs to replace the board and it will costs almost 10000 rupees.big disappointment.they told me that the problem is with sim card slot.it can't replace,so need to replace the board.oh god i am dead...now i am playing games and listening music on this device..few times used for taking some photos.no way to use for calls,
Click to expand...
Click to collapse
Well, my Xperia P Sim Slot was also damaged. I went to the SONY repair center and they asked me for Rs. 6000. I refused and checked on the net. You can the buy the part here:-
http://www.sunsky-online.com/product/default!view.do?subject.id=287330
http://www.eforchina.com/view/14318...r-Sony-Xperia-P---LT22i--Xperia-S---LT28i.htm
But then you will have to repair it yourself or contact a mobile repair person. he will charge you some money around Rs. 500-1000 but will get your work done. I didn't hava a PayPal account so I contact a local mobile repair shop and the repaired it for me for Rs. 2500. Now it's working good. If you have a PayPal account go for the above method or contact a local repair person. Hope I helped.
Hello friends
3 days ago I had a fight with my girl friend.
Ultimately she blocked me on Whatsapp
Now we are back to normal again and she couldnt unblock me again because she is having a HTC Desire C with a damaged display.
Her mobile is defective for past 3 months since she dropped it on the floor. Ever since the touch is not responding on the center region of the display. She is managing to use it.
Now to unblock me, the unblock button comes perfectly at the region where the screen is irresponsible.
Suggest some way or trick to unblock me ...
NOT USEFUL WAYS:
1. Not in a situation to service or repair the defective touch screen.
2. Couldnt afford a new mobile
Thanks in advance
cselva007 said:
Hello friends
3 days ago I had a fight with my girl friend.
Ultimately she blocked me on Whatsapp
Now we are back to normal again and she couldnt unblock me again because she is having a HTC Desire C with a damaged display.
Her mobile is defective for past 3 months since she dropped it on the floor. Ever since the touch is not responding on the center region of the display. She is managing to use it.
Now to unblock me, the unblock button comes perfectly at the region where the screen is irresponsible.
Suggest some way or trick to unblock me ...
NOT USEFUL WAYS:
1. Not in a situation to service or repair the defective touch screen.
2. Couldnt afford a new mobile
Thanks in advance
Click to expand...
Click to collapse
open her account in another phone and unblock youself
I want to unblock my account from my friend contact...help me if there is any trick.
FIX
cselva007 said:
Hello friends
3 days ago I had a fight with my girl friend.
Ultimately she blocked me on Whatsapp
Now we are back to normal again and she couldnt unblock me again because she is having a HTC Desire C with a damaged display.
Her mobile is defective for past 3 months since she dropped it on the floor. Ever since the touch is not responding on the center region of the display. She is managing to use it.
Now to unblock me, the unblock button comes perfectly at the region where the screen is irresponsible.
Suggest some way or trick to unblock me ...
NOT USEFUL WAYS:
1. Not in a situation to service or repair the defective touch screen.
2. Couldnt afford a new mobile
Thanks in advance
Click to expand...
Click to collapse
TRY THIS!!
1. go to web.whatsapp.com (type this in the URL bar) ON A PC
2.Connect your GF's phone as displayed in the site.
3.Click the three dots and click blocked contacts..VOILA! :good:
Rotate screen then press the unblock button