Seems I no longer receive inbound calls or sms messages after yesterday's update. Of all the issues this update has caused, I don't see anyone else.having this specific issue. Any of you guru's have a clue on what might be causing this, or how to resolve it?
Sent from my EVO using xda premium
ultra d said:
Seems I no longer receive inbound calls or sms messages after yesterday's update. Of all the issues this update has caused, I don't see anyone else.having this specific issue. Any of you guru's have a clue on what might be causing this, or how to resolve it?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Profile UPdate, reboot, Profile Update, Reboot.
I had the same issue after I ran LazyPanda, and this fixed it then.
I also had the same thing after LazyPanda. Incoming calls would go straight to VM and no text messages, but once I made a call out everything started working again.
Sent from my EVO using Tapatalk 2
Called Sprint tech support, they pushed the profile and did some other hocus pocus, which resolved this particular issue... now why is the battery draining so fast? hmmm
I have been having this problem since day one. Multiple called to sprint still has not fixed it. Phone works fine in the mornings then by 12 - 1PM I can't get calls/txt. Today's call with sprint the guy said leaving the LTE/CDMA checked in a non LTE area can cause problems. They had me set it to CDMA only as NorCal LTE is not active.
Sent from my EVO-LTE via Tapatalk
problems
same problems as OP, although i was rooted, with a locked bootloader (just used SuperSU for things like titanium and astro) once the OTA came thru, my phone stopped receiving incoming calls or txt. if i dial out, all my txts start piling in at once. phone calls/vm doesnt. if i goto profile or PRL updates, they start, then i get a vDMClient has stopped working error and closes. if i take it to sprint, they will just deny it b/c its been rooted. any help here? can i get PRL or profile updates that i can put on my SD card and execute that way? also cannot get it to successfully RUU, even back to the same software version 1.22.613
haloseven said:
same problems as OP, although i was rooted, with a locked bootloader (just used SuperSU for things like titanium and astro) once the OTA came thru, my phone stopped receiving incoming calls or txt. if i dial out, all my txts start piling in at once. phone calls/vm doesnt. if i goto profile or PRL updates, they start, then i get a vDMClient has stopped working error and closes. if i take it to sprint, they will just deny it b/c its been rooted. any help here? can i get PRL or profile updates that i can put on my SD card and execute that way? also cannot get it to successfully RUU, even back to the same software version 1.22.613
Click to expand...
Click to collapse
I had to reset my phone completely back to stock...eh I left S-Off...and then I had to go into ##786# and reset the phone in this menu. Once I did that I stopped getting the vDM message. This happened to me at 1am I figured it all out the hard way. You will need your msl#, but you can download msl reader from the play store.
Sent from my EVO using xda premium
I lost data, calling, and texting after a profile update. I've gotten data and calls back but I still don't get texts.
Best part? EPST doesn't work. At all. I've tried it with my phone stock, with it rooted, and multiple apks from multiple sources with not an ounce of luck.
Sent from my EVO using xda premium
SoraX64 said:
I lost data, calling, and texting after a profile update. I've gotten data and calls back but I still don't get texts.
Best part? EPST doesn't work. At all. I've tried it with my phone stock, with it rooted, and multiple apks from multiple sources with not an ounce of luck.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Yep. Same thing here. My epst would only work when I cleared the data for it and I couldn't make any edit so I reset the Damn phone that way and it magically word 100% after that. I had the problems too after a profile update
Sent from my EVO using xda premium
brandonmaze said:
Yep. Same thing here. My epst would only work when I cleared the data for it and I couldn't make any edit so I reset the Damn phone that way and it magically word 100% after that. I had the problems too after a profile update
Sent from my EVO using xda premium
Click to expand...
Click to collapse
How did you clear data for EPST?
Sent from my EVO using xda premium
Long press mobile network on settings ,sub menu comes up make sure domestic voice and data are checked on.
im s-on according to my bootloader. when i dial ##786# the address book goes away, thinks for a second, then comes back. it doesnt bring up any menu. any advice there? also - my domestic data and voice are checked on.
now, i finally got the RUU to work - i had to fresh install windows 7 and after that, it flashed fine. checked bootloader - s-on and no TAMPERED. which is nice. now its not my problem - this things going back to sprint
haloseven said:
im s-on according to my bootloader. when i dial ##786# the address book goes away, thinks for a second, then comes back. it doesnt bring up any menu. any advice there? also - my domestic data and voice are checked on.
Click to expand...
Click to collapse
That's the exact problem that I'm having. The Sprint Tech I talked to had no idea why it was happening. By any chance, when you go to Settings -> About -> Phone Identity, is username blank?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my EVO using xda premium
SoraX64 said:
That's the exact problem that I'm having. The Sprint Tech I talked to had no idea why it was happening. By any chance, when you go to Settings -> About -> Phone Identity, is username blank?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
yes just like that.
i sent it to the sprint repair store. they said 'yep, the update broke your phone, we cant fix it. but we can replace it. give me $35'
i then asked them, if your forced software upgrade broke my phone, WHY do i have to pay you to get a new unit? HTC offered to repair it, if i spend my money mailing it to them, and waiting two-three weeks.
I am totally done with both sprint and htc. once this is fixed, im selling it, cancelling my contracts and buying a samsung on another carrier. its been an entire week of bull**** from both these aweful companies. no one wants to either exchange it, or offer advance exchange. ****ing. stupid.
I had this problem today. The solution is to do a data reset with Sprint tech support with ** and some numbers (didn't write them down) entered from the dialer keypad. It puts you into the info screen where they give you the password to do the reset. Once you reboot the phone it comes up with "hands free activation" message. It will update PRL and /or profile and you will start getting all of the texts that you haven't gotten since the problem began. This process reprovisions the phone. In my case, I did the reset while booted on the most current stock rooted ROM, not sure if you can enter the codes on the dialer when running MeanROM. So....nandroid, factory reset wipe, flash stock rooted, reset data with sprint tech support, provision/activate, boot twrp recovery, restore nandroid or flash your choice of custom ROM. The ROM flash or restore won't overwrite PRL or Profile that you just fixed.
Related
Couple of weird things I've noticed lately. First off, I never use the standard messaging Android app, I use Handcent. I also installed Voice and got it configured. I have 2 main questions, both of which are text related. First off, ever since installing Voice, Voice also now keeps tracks of my text messages. Is there any way to stop this? I have it configured now so that I dont get notifications from Voice, but if I go into the app to check a VM I see all my texts, and that's annoying.
Also, before when I would used to get an MMS (picture, video, whatever), it would connect to 3G to download it, even if I was connect to Wi-Fi. My phone no longer does that. Now if I get an MMS, even something small like 50kb, it takes like almost a whole minuet to download it because I'm pretty sure it's downloaded over 1x (doesn't show the 3G symbol anymore). Anyone know how to change this? I may have changed a setting somewhere, but I can't remember, and this is driving me nuts.
I used the G-Voice app on the 4G but I decided not to install it on the 3D. Using the stock message app is alot easier and have no issues with MMS. I dont get visual voicemail which kinda sucks but I still like it better then opening an app just to get to my texts.
Unless you disabled 3g manually you can just turn your phone on airplane mode and then back off airplane mode, or restart the phone... That's strange though, I'm pretty sure my messages download on 3g and i get them in like 15 seconds...
vulcZ said:
Couple of weird things I've noticed lately. First off, I never use the standard messaging Android app, I use Handcent. I also installed Voice and got it configured. I have 2 main questions, both of which are text related. First off, ever since installing Voice, Voice also now keeps tracks of my text messages. Is there any way to stop this? I have it configured now so that I dont get notifications from Voice, but if I go into the app to check a VM I see all my texts, and that's annoying.
Also, before when I would used to get an MMS (picture, video, whatever), it would connect to 3G to download it, even if I was connect to Wi-Fi. My phone no longer does that. Now if I get an MMS, even something small like 50kb, it takes like almost a whole minuet to download it because I'm pretty sure it's downloaded over 1x (doesn't show the 3G symbol anymore). Anyone know how to change this? I may have changed a setting somewhere, but I can't remember, and this is driving me nuts.
Click to expand...
Click to collapse
Go to your Google account in your desktop or mobile browser and disable text messaging from your voice settings. And the whole 3G MMS thing is a known issue I've always had using handcent, especially on my 3D. I never use stock app but since its so reliable because of compatibility issues with the 3VO being so new, it would be wise to go stock until app developers update their apps to support our phones.
Sent from my PG86100 using XDA App
navymoss35 said:
Go to your Google account in your desktop or mobile browser and disable text messaging from your voice settings. And the whole 3G MMS thing is a known issue I've always had using handcent, especially on my 3D. I never use stock app but since its so reliable because of compatibility issues with the 3VO being so new, it would be wise to go stock until app developers update their apps to support our phones.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
For the life of me I cannot figure out how to change it. I've checked everywhere on my Google Voice settings (browser and mobile browser) and I can't find a place to disable Google Voice handling SMS messages.
vulcZ said:
Also, before when I would used to get an MMS (picture, video, whatever), it would connect to 3G to download it, even if I was connect to Wi-Fi. My phone no longer does that. Now if I get an MMS, even something small like 50kb, it takes like almost a whole minuet to download it because I'm pretty sure it's downloaded over 1x (doesn't show the 3G symbol anymore). Anyone know how to change this? I may have changed a setting somewhere, but I can't remember, and this is driving me nuts.
Click to expand...
Click to collapse
I was able to verify that something is in fact screwy with my networks. I like the fact that if I'm connected to WiFi my 3G is disabled since it helps conserve battery, but I dislike the fact that this also means that MMS messages are forced to use 1x instead of 3G. I disabled WiFi and tried sending a picture over MMS and it sent just fine over 3G, but as soon as I reconnect to a WiFi network it forces any MMS's to use 1x instead of 3G so they take FOREVER to send/receive. Anyone know if there's a way to change this? I remember on my original EVO running CM6 I never had this problem. 3G remained disabled if WiFi was connected, except it would kick on for MMS messages. Sigh.
you have to uninstall google voice then reinstall. this time when it asks if you want to integrate say no then choose to use just for voicemail on the next screen
http://forum.xda-developers.com/showthread.php?t=1144674
Sent from my PG86100 using XDA Premium App
Thanks for the help guys. I just spend the last hour trying to get this setup the way I wanted and in the end I decided to completely remove Voice and stick to Sprint's voicemail for now, lol. I'll go back to Voice when we have CM for the 3VO
Still trying to figure out my 3G/MMS problem though Can any of you try it on your phones? While connected to a home/office WiFi network try to send an MMS (picture or whatever) and tell me if 3G comes on to send the message, or if it takes forever to send it.
Further testing: the exact same thing happens if I'm connected to 4G! Damn this sucks! So it's like, if I'm connected to a faster network (Wi-Fi or 4G) then 3G refuses to come on no matter what I do. Makes sense if you want to optimize battery life, but shouldn't it come on if it needs to do something that REQUIRES 3G? Such as send an MMS? -_-
Sorry if this is an ignorant comment, but why would the phone need to switch to 3G or 1X if you're connected via 4G? That seems really wonky to me.
-mb
vulcZ said:
Further testing: the exact same thing happens if I'm connected to 4G! Damn this sucks! So it's like, if I'm connected to a faster network (Wi-Fi or 4G) then 3G refuses to come on no matter what I do. Makes sense if you want to optimize battery life, but shouldn't it come on if it needs to do something that REQUIRES 3G? Such as send an MMS? -_-
Click to expand...
Click to collapse
if you watch on the notification toggle page, when you turn on 4g/wifi it actually turns off "mobile network" ie 3g. pretty dumb if you ask me.
mbuchholz said:
Sorry if this is an ignorant comment, but why would the phone need to switch to 3G or 1X if you're connected via 4G? That seems really wonky to me.
-mb
Click to expand...
Click to collapse
i believe its a sprint thing.
mbuchholz said:
Sorry if this is an ignorant comment, but why would the phone need to switch to 3G or 1X if you're connected via 4G? That seems really wonky to me.
-mb
Click to expand...
Click to collapse
I think all CDMA networks are like this, but the reason it needs to switch is because SMS/MMS messages can't be sent through WiFi or 4G.
DomSim said:
if you watch on the notification toggle page, when you turn on 4g/wifi it actually turns off "mobile network" ie 3g. pretty dumb if you ask me.
Click to expand...
Click to collapse
That's interesting because I actually don't have this problem. If I have 4G or WiFi enabled it still has Mobile network and checked and enabled.
So is it safe to assume that you have the same issue with this phone? Where your MMS messages take forever to send/receive if you're on WiFi or 4G? I swear it never did this when I first got it, but now I'm starting to question that too...
navymoss35 said:
Go to your Google account in your desktop or mobile browser and disable text messaging from your voice settings.
Click to expand...
Click to collapse
Yes, it's possible to have Voice JUST for voicemails without it interfering with SMS or MMS and STILL keep your number, here's how:
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"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
about GV.. i was having similar issues.. it kept showing as my default text app, and no matter what i did with the GV settings, it wouldnt change a thing..
so i started comparing the GV in my phone with my wifes hero.. and when lookin at the version i realized that after i reinstalled all my apps on my phone i updated GV.. bad mistake.. i deleted that version and reinstalled my previous version and all has been well since..
if u want to go back to using GV without the issues, let me know and i can send u the version i have that will work the way u want..
Racer Of All said:
Yes, it's possible to have Voice JUST for voicemails without it interfering with SMS or MMS and STILL keep your number, here's how:
Click to expand...
Click to collapse
Awesome, thanks for this!
Still going to keep trying to fix this MMS issue though since it's driving me CRAZY! I like the fact that 3G turns off when I'm on WiFi or 4G, but it should turn on briefly to send/receive MMS so I'm not stuck waiting forever while they send/receive over 1x. I'm going to delete Handcent just in case it's what's screwing everything up, but somehow I doubt it.
Anyone have success configuring google voice using the google voice app? When i login into google voice app and then say configure the app force closes.
I also don't see Voicemail settings under settings so that i can change my voicemail number from att to google voice.
Any ideas?
I have the same problem... always fc
majik8ball said:
I have the same problem... always fc
Click to expand...
Click to collapse
The weird thing is that I can't find the voicemail settings on this phone :-(
Sent from my GT-I9300 using Tapatalk 2
I am having the same problem...
The settings are located under the dialer and I was able to set GV as my voicemail.
Inbound calls work fine.
Outbound....
This has been a bit frustrating. If I set "Use Google Voice To Make All Calls" under GV settings and then try and make a call it does not do anything. Not even an error (although I assume there is one occurring)
However if I change it to "ask Me every time" then I am able to make outbound calls with my GV number.
I tried other dialers and have had the same experience.
Will keep experimenting for now
palo.clare said:
I am having the same problem...
The settings are located under the dialer and I was able to set GV as my voicemail.
Inbound calls work fine.
Outbound....
This has been a bit frustrating. If I set "Use Google Voice To Make All Calls" under GV settings and then try and make a call it does not do anything. Not even an error (although I assume there is one occurring)
However if I change it to "ask Me every time" then I am able to make outbound calls with my GV number.
I tried other dialers and have had the same experience.
Will keep experimenting for now
Click to expand...
Click to collapse
Ahh thanks I could now set the voicemail to use Google voice... It is kind of crazy they hid that setting under dialer
Sent from my GT-I9300 using Tapatalk 2
kirdroid said:
Ahh thanks I could now set the voicemail to use Google voice... It is kind of crazy they hid that setting under dialer
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Cool. Any luck with using GV for all calls? This is the first phone I have had trouble getting GV working properly.
Hi,
I've been experiencing the exact same issue and found this thread- am using Omega 5.0 but it sounds like it's a rom independent issue.
Have you made any progress? I am also only able to call if I select "ask each time".
I'm having the same issue. I just flashed to the latest LF2 firmware and it's still happening. With the number of Galaxy S3s sold, I'm surprised that more people aren't complaining about this.
Even when I have the app set to "Ask me every time.." the call is still placed with my carrier number. It's a pain in the butt because now people think that I've changed my number and are starting to text my carrier number.
I had no issues with my S2 (Gingerbread or ICS)
My only suggestion is to post a review in the Market explaining this problem. If you see another review that is also having a problem, mark it as helpful.
EDIT: I tried this and it appears to be working!
CharleySimmons said:
OK, did a little more testing - and stumbled across something looks like only 7 digit dialing is affected. 10 digit dialing does indeed use google voice. Frankly, I'm not sure if this was the case in stock GB or not - with out a way to roll back, I can't test.
Click to expand...
Click to collapse
Sent from my GT-I9300 using XDA
Well I am still struggling with this one.
I do not think it is a GV + ICS issue because it worked fine on the HTC One X for the two whole weeks I had one.
I feel that it is more likely and issue between the GS3 ROM and GV but I have no idea how to make Samsung aware of it. Especially since GV is only in the US and the phone is international.
I have the Sprint version coming in this week hopefully and I will be able to find some things out.
For now if you have not tried it, I highly recommend checking out GrooVe IP. It works really well I was quite surprised.
Yes, I think it is actually a long standing issue with 7 digit numbers, however it isn't working for me with 10 digit numbers either! Except strangely, if I type a random garbage number it will work, but not work on my existing contact numbers- I've even tried to delete the contact and phone manually and no luck either... do you mind telling me which rom you're using?
I think you two are correct. ICS isn't the problem, it's the GS3 firmware. My Galaxy S2 was running ICS and GV with no problems. And to clarify, with the i9300, we seem to be having two issues:
1. Some people are unable to configure GV for voicemail and,
2. Many of us are unable to make outbound calls using GV
For the first issue, I have had luck by either a) skipping the voicemail portion of the setup and adding voicemail settings manually or b) Installing a backup of GV from my GS2 using Titanium Backup
For the outbound calling issue, I think I fixed it by using the Country code + 10 digit number. So, I guess "11" digit dialing might be a better description for us USA owners.
312-555-1212 FAILS but 1-312-555-1212 is working for me.
Give that a try?
Sent from my GT-I9300 using XDA
It's actually an issue with the Google Voice app and the SGS3 Dialer. It used to be that when you configure the Voice mail, it brings up the Phone configuration page in the settings, where you could set it, but in SGS3, the GV app can't bring it up, so you will need to do it manually.
Go into the Dialer and click on the Menu Button, go into Call settings, and there you can configure your Voicemail setting.
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"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I tried to add a 1 or a +1 prefix but still no go. To give more description to the bug, if I reboot the phone, and under "always use GV", the first time I dial, it will create a "call not sent" prompt, but the call will actually go through via GV and function correctly. The second time however, it just fails to respond without any prompt.
Edit: I'm on ZNLE9, XXALF2 built.
gametheorist said:
I tried to add a 1 or a +1 prefix but still no go. To give more description to the bug, if I reboot the phone, and under "always use GV", the first time I dial, it will create a "call not sent" prompt, but the call will actually go through via GV and function correctly. The second time however, it just fails to respond without any prompt.
Edit: I'm on ZNLE9, XXALF2 built.
Click to expand...
Click to collapse
Have you tried "Ask every time...." with the 1 added to the phone number?
Sent from my GT-I9300 using XDA
I have no problems with 10 digits if I use the "ask me everytime" option- I'm only trying to figure out how to get it working under "use GV everytime". So it's just a bit tedious atm but not gamebreaking I guess.
gametheorist said:
I have no problems with 10 digits if I use the "ask me everytime" option- I'm only trying to figure out how to get it working under "use GV everytime". So it's just a bit tedious atm but not gamebreaking I guess.
Click to expand...
Click to collapse
Yes. Same problem here.
I have also found that if I just dial a random number that I have not called before that it will actually work the FIRST time and fail every time after.
Just use youmail. It works great and not a pita to set uo
Sent from my Galaxy Nexus using XDA
Me too...
I'm also running into the "Make all calls" issue. "Ask every time" works perfectly.
I recall a few MIUI roms where out-of-the-box, the dialer app did not allow any third party access and this same issue would happen until you dug around in the call settings to allow access to other apps. Again, the "Ask every time" option worked, but "Make all calls" didn't until that setting was changed.
So, I'm assuming it is indeed an issue with the stock SGS3 rom's dialer application, for the GT-I9300 at least. Hopefully a fix will come soon.
I'm curious to see if "Make all calls" works after flashing a CM9 nightly. Trouble is, I just got this thing and wanna play around for a while before I root it.
I can confirm the same issue, as well. "Ask me everytime" works, but "Use for all calls" doesn't. This is on stock and Omega 5.0 roms.
Has anyone tried CM9 nightly to see if this issue goes away or any other suggestions?
I'm S-Off
I was on the 8/20 CM10 build when I randomly stopped being able to send/receive texts. They don't go through. I nandroided back to a sense rom, and according to Sprint Zone there was a problem with the data radio, but I could make calls fine and had a strong 3g connection.
So far I've done (in this order)
Wipe on cm10
Update cm10
update radio
nandroid
wipe a few more times
update radio
wipe some more
call sprint
Did
PRL update
Profile Update
Service Update
Got an escalated engineer ticket
RUU'ed
Updated profile/prl
Tried reactivation
Tried messing with the ##3282# menu
Still nothing.
If I send it'll just hang on the sending then I'll get a pop up saying it couldn't be sent... Any more ideas?
I had a similar issue, it stemmed from Google voice. Ended up being a problem with provisioning and I had to escalate twice to get to someone who could "refresh" my line (her words) and that fixed it. Do you have your number ported to Google Voice?
Sent from my EVO using Tapatalk 2
HTCotta said:
I had a similar issue, it stemmed from Google voice. Ended up being a problem with provisioning and I had to escalate twice to get to someone who could "refresh" my line (her words) and that fixed it. Do you have your number ported to Google Voice?
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Yes, but I don't have the gvoice app on my phone.
When you dial *2 does the voice test in sprint zone fail? If it does you might have the same problem and the only way to fix it is to have them do this "refresh". I tried everything else, completely returned my phone to stock but it didn't matter because it was "corruption in provisioning" I believe the rep said.
Sent from my EVO using Tapatalk 2
HTCotta said:
When you dial *2 does the voice test in sprint zone fail? If it does you might have the same problem and the only way to fix it is to have them do this "refresh". I tried everything else, completely returned my phone to stock but it didn't matter because it was "corruption in provisioning" I believe the rep said.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
That's exactly what I noticed when I first flashed back to a sense rom. I'ma call them tomorrow and ask them to do that thanks!
Hey all. For about a month or so now my phone won't download voicemail messages to the Sprint VM app. I have cleared the cache and even reset the device with no luck. I even upgraded to the 4.3 rom from Mo and it still doesn't work. I chatted with Sprint yesteday about the issue. They reset my voicemail on their side and again, no luck. They said I need to take it into a repair center and have them look at it because it seems to be hardware. I don't understand how it can be hardware. I can send and receive calls just fine. I can call my VM box and hear messages just fine. Any ideas? Thanks.
guitarman584 said:
Hey all. For about a month or so now my phone won't download voicemail messages to the Sprint VM app. I have cleared the cache and even reset the device with no luck. I even upgraded to the 4.3 rom from Mo and it still doesn't work. I chatted with Sprint yesteday about the issue. They reset my voicemail on their side and again, no luck. They said I need to take it into a repair center and have them look at it because it seems to be hardware. I don't understand how it can be hardware. I can send and receive calls just fine. I can call my VM box and hear messages just fine. Any ideas? Thanks.
Click to expand...
Click to collapse
Try this
No Voicemail Notifications
If Visual Voicemail is not functioning properly on your device, consider the following options:
Make sure there are no third party applications that are conflicting with Visual Voicemail. Go SMS and Handcent are two applications that cause issues.
● *If Go SMS is installed, you will need to disable the Disable other text notifications option.
● *If Handcent is installed, you will need to navigate that application's menu as follows: Settings > Application Settings > Default Messaging Applications and select Disable.
Once you have confirmed that there are no third party applications conflicting with Visual Voicemail, follow these steps:
1. **Using your device keypad, press *38 and then Talk to cancel any call forwarding.
2. **Shut down your device, remove and replace the battery, then turn the device back on.
3. **Update your profile by navigating the menu as follows: Settings > System Updates > Update profile.
4. **Confirm that Visual Voicemail is working properly.
If the recommended steps above do not resolve your issue, dial *2 (for Sprint) or dial 611 (for prepaid customers) to talk to a Customer Care Representative.
For further Visual Voicemail support, go to the customer care page on your service provider's web site.
Sent from my HTC EVO LTE (Sense5-4.1.2 Y14 Aroma) using xda app
yankees2450 said:
Try this
No Voicemail Notifications
If Visual Voicemail is not functioning properly on your device, consider the following options:
Make sure there are no third party applications that are conflicting with Visual Voicemail. Go SMS and Handcent are two applications that cause issues.
● *If Go SMS is installed, you will need to disable the Disable other text notifications option.
● *If Handcent is installed, you will need to navigate that application's menu as follows: Settings > Application Settings > Default Messaging Applications and select Disable.
Once you have confirmed that there are no third party applications conflicting with Visual Voicemail, follow these steps:
1. **Using your device keypad, press *38 and then Talk to cancel any call forwarding.
2. **Shut down your device, remove and replace the battery, then turn the device back on.
3. **Update your profile by navigating the menu as follows: Settings > System Updates > Update profile.
4. **Confirm that Visual Voicemail is working properly.
If the recommended steps above do not resolve your issue, dial *2 (for Sprint) or dial 611 (for prepaid customers) to talk to a Customer Care Representative.
For further Visual Voicemail support, go to the customer care page on your service provider's web site.
Sent from my HTC EVO LTE (Sense5-4.1.2 Y14 Aroma) using xda app
Click to expand...
Click to collapse
Well those steps didn't work so I guess I'll go the *2 route. Thanks for the suggestion.
yankees2450 said:
2. **Shut down your device, remove and replace the battery, then turn the device back on.
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Mine goes out occasionally as well, but since I updated to the official HTC 4.3 build via RUU it stops working daily. I can reset it and get it to work, but then it stops working several hours later - perhaps when I switch off of WiFi and/or switch cell towers.
Here is what I do to get it to work:
1. Clear the data for the VMM app
2. Launch app and let it do it's thing (reprovision itself making sure I agree to the data consent during setup
3. Update my profile via settings
4. send [email protected] a voicemail at least 1:30 minutes in length (using the Microphone icon in the VMM app)
5. leave myself a voicemail and ensure I get it
Note: try the steps above in a different order if it doesn't work the first time
Handcent seems to make no difference if it is selected as the default app for messaging or not.
The fact that it's failing to deliver voicemails less than 24 hours after re-setting everything up leads me to believe this Mo 4.3 HTC build still has plenty of issues to be ironed out (lack of data roaming, lost connectivity notification causing settings to crash when clicking on the notification, etc.) - however I am getting about 30-32 hours on battery with light usage now which is about double what I got before.
edit: just tried the hands free activation method ( ##72786#) and it's working again - will post again if it stops working
OK, so after resetting everything in my steps outlined in my previous post, and doing a hands free activation - my VMM worked for about 3 solid days.
Starting yesterday morning, with no changes on my end to my phone what so ever, messages started to just sit in my sprint voicemail (had to call my voicemail to retrieve) with VMM not notifying me of new voicemails nor downloading the VMM to my phone locally.
I had to do the hands free activation method a little over a month ago because I wasn't receiving texts. Maybe I should try that again for the vvm.
Saw this on the Sprint community forums related to this issue:
"I eventually talked to a higher up tech support in OK City. They were able to see my voicemail stuck in the Sprint system pending delivery, and after discussing it with the senior tech, they said it sounds a lot like my issue is related to a "market wide outage" that has been open for a few months now (which lines up with when I first started having issues).
I explained that my girlfriend who has the same phone with Sprint (but on a different plan) and my parents who are on the same plan but with different phones (and different location) don't have this issue. They said this issue depends on how your particular number gets routed through the system, so it is possible I would have the problem but the others would not.
Here's the kicker. The expected resolution of this ticket is for JUNE 30TH!!!!!!! That means that if this is indeed my problem, I will have suffered through it for 6 months before it is resolved. And that is IF this is my problem. If not, I have to wait 3.5 more months just to find that out.
I'm not even sure what I'm paying for anymore."
https://community.sprint.com/baw/message/749280#749280
Just got a new z5c - I'm in the US on AT&T. This didn't seem to be a problem until last night, but now I'm having messages take between 5 minutes and 2 hours to come into my phone. People are still getting my sent messages instantly. Never experienced this problem on my old phone (2013 Moto X using same sim card), so I'm guessing it's not the carrier but the phone itself.
Also, restarting my phone seems to cause all the backed up messages to come in at once. Really annoying problem, wondering if anyone can help.
I switched my sim card back to my old phone and a bunch of messages came flooding in. Asked friends to test texting me with sim card in each phone - texts came instantly on old phone and way delayed on z5c. Already disabled iMessage. I've tried using Textra, the messenger app that comes with the phone, and Google messaging and all have the same outcome.
ul49 said:
Just got a new z5c - I'm in the US on AT&T. This didn't seem to be a problem until last night, but now I'm having messages take between 5 minutes and 2 hours to come into my phone. People are still getting my sent messages instantly. Never experienced this problem on my old phone (2013 Moto X using same sim card), so I'm guessing it's not the carrier but the phone itself.
Also, restarting my phone seems to cause all the backed up messages to come in at once. Really annoying problem, wondering if anyone can help.
I switched my sim card back to my old phone and a bunch of messages came flooding in. Asked friends to test texting me with sim card in each phone - texts came instantly on old phone and way delayed on z5c. Already disabled iMessage. I've tried using Textra, the messenger app that comes with the phone, and Google messaging and all have the same outcome.
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Click to collapse
Odd. I'm on AT&T as well and have not experienced this. Are you sure your apn is correct?
Sent from my E5823 using Tapatalk
phositadc said:
Odd. I'm on AT&T as well and have not experienced this. Are you sure your apn is correct?
Sent from my E5823 using Tapatalk
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Click to collapse
I'm using the auto-APN detected by Textra:
http://mmsc.mobile.att.net
proxy.mobile.att.net
port 80
Is this different from yours? Also, wouldn't the APN only affect MMS, not SMS?
ul49 said:
I'm using the auto-APN detected by Textra:
http://mmsc.mobile.att.net
proxy.mobile.att.net
port 80
Is this different from yours? Also, wouldn't the APN only affect MMS, not SMS?
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Click to collapse
I set my apn in phone settings, not the app.
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I had a similar problem, then I noticed the "queue background data" setting in power management was turned on by default. Turning that off fixed it for me.
ul49 said:
Just got a new z5c - I'm in the US on AT&T. This didn't seem to be a problem until last night, but now I'm having messages take between 5 minutes and 2 hours to come into my phone. People are still getting my sent messages instantly. Never experienced this problem on my old phone (2013 Moto X using same sim card), so I'm guessing it's not the carrier but the phone itself.
Also, restarting my phone seems to cause all the backed up messages to come in at once. Really annoying problem, wondering if anyone can help.
I switched my sim card back to my old phone and a bunch of messages came flooding in. Asked friends to test texting me with sim card in each phone - texts came instantly on old phone and way delayed on z5c. Already disabled iMessage. I've tried using Textra, the messenger app that comes with the phone, and Google messaging and all have the same outcome.
Click to expand...
Click to collapse
Did you ever get this figured out? My wife is having a similar problem with her phone (MMS won't send) and I can't figure it out. Her LTE works fine and SMS messages send and receive like normal. But she can't send or receive picture MMS messages.
I remember someone posting they had to modify the settings (don't remember if it's apn or something else) to allow ONLY ipv4 (not both or IPv6)..that resolved the issue.
yubeie said:
I remember someone posting they had to modify the settings (don't remember if it's apn or something else) to allow ONLY ipv4 (not both or IPv6)..that resolved the issue.
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I tried that too. Someone mentioned it in another thread so I gave it a go. No dice.
I solved my issue by doing a factory reset - apparently there's a problem with importing messages from an older phone.
It doesn't sound like the same problem you're experiencing though.
Hi! I just wanna ask you guys if your z5 compact is displaying LTE on the signal bars on ATT. I have a z5 compact and i only get 4g. My device is registered as lte capable device.
All international versions display 4g instead of lte. So the 4g should indeed be lte speeds.
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