Sprint VM app not downloading - Sprint HTC EVO 4G LTE

Hey all. For about a month or so now my phone won't download voicemail messages to the Sprint VM app. I have cleared the cache and even reset the device with no luck. I even upgraded to the 4.3 rom from Mo and it still doesn't work. I chatted with Sprint yesteday about the issue. They reset my voicemail on their side and again, no luck. They said I need to take it into a repair center and have them look at it because it seems to be hardware. I don't understand how it can be hardware. I can send and receive calls just fine. I can call my VM box and hear messages just fine. Any ideas? Thanks.

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guitarman584 said:
Hey all. For about a month or so now my phone won't download voicemail messages to the Sprint VM app. I have cleared the cache and even reset the device with no luck. I even upgraded to the 4.3 rom from Mo and it still doesn't work. I chatted with Sprint yesteday about the issue. They reset my voicemail on their side and again, no luck. They said I need to take it into a repair center and have them look at it because it seems to be hardware. I don't understand how it can be hardware. I can send and receive calls just fine. I can call my VM box and hear messages just fine. Any ideas? Thanks.
Click to expand...
Click to collapse
Try this
No Voicemail Notifications
If Visual Voicemail is not functioning properly on your device, consider the following options:
Make sure there are no third party applications that are conflicting with Visual Voicemail. Go SMS and Handcent are two applications that cause issues.
● *If Go SMS is installed, you will need to disable the Disable other text notifications option.
● *If Handcent is installed, you will need to navigate that application's menu as follows: Settings > Application Settings > Default Messaging Applications and select Disable.
Once you have confirmed that there are no third party applications conflicting with Visual Voicemail, follow these steps:
1. **Using your device keypad, press *38 and then Talk to cancel any call forwarding.
2. **Shut down your device, remove and replace the battery, then turn the device back on.
3. **Update your profile by navigating the menu as follows: Settings > System Updates > Update profile.
4. **Confirm that Visual Voicemail is working properly.
If the recommended steps above do not resolve your issue, dial *2 (for Sprint) or dial 611 (for prepaid customers) to talk to a Customer Care Representative.
For further Visual Voicemail support, go to the customer care page on your service provider's web site.
Sent from my HTC EVO LTE (Sense5-4.1.2 Y14 Aroma) using xda app

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yankees2450 said:
Try this
No Voicemail Notifications
If Visual Voicemail is not functioning properly on your device, consider the following options:
Make sure there are no third party applications that are conflicting with Visual Voicemail. Go SMS and Handcent are two applications that cause issues.
● *If Go SMS is installed, you will need to disable the Disable other text notifications option.
● *If Handcent is installed, you will need to navigate that application's menu as follows: Settings > Application Settings > Default Messaging Applications and select Disable.
Once you have confirmed that there are no third party applications conflicting with Visual Voicemail, follow these steps:
1. **Using your device keypad, press *38 and then Talk to cancel any call forwarding.
2. **Shut down your device, remove and replace the battery, then turn the device back on.
3. **Update your profile by navigating the menu as follows: Settings > System Updates > Update profile.
4. **Confirm that Visual Voicemail is working properly.
If the recommended steps above do not resolve your issue, dial *2 (for Sprint) or dial 611 (for prepaid customers) to talk to a Customer Care Representative.
For further Visual Voicemail support, go to the customer care page on your service provider's web site.
Sent from my HTC EVO LTE (Sense5-4.1.2 Y14 Aroma) using xda app
Click to expand...
Click to collapse
Well those steps didn't work so I guess I'll go the *2 route. Thanks for the suggestion.

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yankees2450 said:
2. **Shut down your device, remove and replace the battery, then turn the device back on.
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Mine goes out occasionally as well, but since I updated to the official HTC 4.3 build via RUU it stops working daily. I can reset it and get it to work, but then it stops working several hours later - perhaps when I switch off of WiFi and/or switch cell towers.
Here is what I do to get it to work:
1. Clear the data for the VMM app
2. Launch app and let it do it's thing (reprovision itself making sure I agree to the data consent during setup
3. Update my profile via settings
4. send [email protected] a voicemail at least 1:30 minutes in length (using the Microphone icon in the VMM app)
5. leave myself a voicemail and ensure I get it
Note: try the steps above in a different order if it doesn't work the first time
Handcent seems to make no difference if it is selected as the default app for messaging or not.
The fact that it's failing to deliver voicemails less than 24 hours after re-setting everything up leads me to believe this Mo 4.3 HTC build still has plenty of issues to be ironed out (lack of data roaming, lost connectivity notification causing settings to crash when clicking on the notification, etc.) - however I am getting about 30-32 hours on battery with light usage now which is about double what I got before.
edit: just tried the hands free activation method ( ##72786#) and it's working again - will post again if it stops working

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OK, so after resetting everything in my steps outlined in my previous post, and doing a hands free activation - my VMM worked for about 3 solid days.
Starting yesterday morning, with no changes on my end to my phone what so ever, messages started to just sit in my sprint voicemail (had to call my voicemail to retrieve) with VMM not notifying me of new voicemails nor downloading the VMM to my phone locally.

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I had to do the hands free activation method a little over a month ago because I wasn't receiving texts. Maybe I should try that again for the vvm.

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Saw this on the Sprint community forums related to this issue:
"I eventually talked to a higher up tech support in OK City. They were able to see my voicemail stuck in the Sprint system pending delivery, and after discussing it with the senior tech, they said it sounds a lot like my issue is related to a "market wide outage" that has been open for a few months now (which lines up with when I first started having issues).
I explained that my girlfriend who has the same phone with Sprint (but on a different plan) and my parents who are on the same plan but with different phones (and different location) don't have this issue. They said this issue depends on how your particular number gets routed through the system, so it is possible I would have the problem but the others would not.
Here's the kicker. The expected resolution of this ticket is for JUNE 30TH!!!!!!! That means that if this is indeed my problem, I will have suffered through it for 6 months before it is resolved. And that is IF this is my problem. If not, I have to wait 3.5 more months just to find that out.
I'm not even sure what I'm paying for anymore."
https://community.sprint.com/baw/message/749280#749280