I must admit, I don't know much about HTC devices. I've been on Moto devices for years. Unfortunately for me, when a co-worker screws their phone they come to me shouting "you hacked your phone, fix mine!"
This particular case is a doozy and I've never seen any problems like this before. I've searched the forums quite a bit but only found semi-similar problems with devices being rooted and such.
The scenario is apparently she was playing a game on her stock, unrooted, HTC Evo 4G LTE when the phone rebooted for no reason. When it restarted, it would only go to a white splash screen with the following information:
*** LOCKED ***
JEWEL PVT SHIP S-ON RL
HBOOT-1.19.0000
RADIO-1.12.11.0809
OpenDSP-v29.1.0.45.0622
eMMC-boot
Aug 9 2012, 15:14:25
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
This whole screen is a new experience for me and the catch is, I cannot make a selection. I can press the power button all I want at any of the options, and the darn thing will not do anything.
The only thing I can do at the moment is turn it back off and let it charge.
A few days ago when she first brought it to my attention, I ran threw some trouble shooting scenarios that Motorola users should go through, the first of which being make sure the darn thing is charged. We did so at work, and when she tried to boot it again, it gave some errors about trying to load a .img file as well as a .zip file under the information screen posted above.
I assumed that this was the phone trying to boot from a system image that was corrupt or not there. Unfortunately I don't have the exact information as I cannot replicate the error right now.
I was hoping that I could bring it home and either put an "update.zip" file in it and have it "repair" the system files, or push a stock system onto the device through a Windows app, but I'm not coming up with anything in my searches.
Can anyone shed some light on this situation for me?
I'm positive it was unrooted and stock. She removed the SD car before letting me take it, however, I do have a spare I can use to put any files on it should I get the options to work.
Go get the RUU zip file from http://unlimited.io (choose S-off exploits > Dirty Racun > Evo 4G LTE > then on the right side is the RUU.zip download and then put it on the sdcard as "PJ75IMG.zip" minus "" and the caps matters in this case.
Thanks for the info. So far I've been able to replicate the previous error message which was stating it was missing the exact image file you pointed me to.
I put the .ZIP file into the root of my spare SD card and slapped it in. The phone started loading it automatically, and stops once reaches "Parsing... [SD ZIP]" with a number of options (1-19)
The only button that does anything, maybe helped by the fact that the Volume down button is apparently not working, is the volume up button. If I hold it, it will ask if I want to load the .ZIP file. If I let go of the button at all, it immediately tells me: "Cancel update! Press power to reboot"
The same thing happens if I just press the volume up button at that same screen.
After this, I figured out how to boot into safe mode, but don't know where to go from there as a normal boot is still impossible, and I need to get the pattern to unlock it from her later today...
I thought the ruu was ran from fast boot USB from your pc
Sent from my EVO 4G LTE using xda premium
RUU is run through fast boot and on board the device. You need to delete the game app if you can get in through safe mode.
If your in safe mode when you get the unlock pattern. Go into settings/sd-card/factory reset. Remember to export her contacts to the SD card because if you don't they will be deleted unless she already synced her contacts via google.
#Root-Hack_Mod*Always=LTE
Okay. So far I've been able to export everything from the phone onto my SD card and my computer. Managed a factory reset, but in the end, it's the same results. Safe mode seems to work, but when I boot normally, without the SD card in, I only get the white screen, (Hboot? Bootloader? I dunno) and when I have the SD card in, it tries to load the image files, but won't let me because of this bug with the volume up button.
Did you select factory reset from within the phone itself or threw the boot loader also when you say white screen, is there any kind of errors or information on the screen ??
#Root-Hack_Mod*Always=LTE
I did it through the phone it's self in safe mode. I took my SD card out and rebooted before I did so.
The white screen is same one from my first post. An all white screen, the skate boarding android's at the bottom, and this info in different colors:
*** LOCKED ***
JEWEL PVT SHIP S-ON RL
HBOOT-1.19.0000
RADIO-1.12.11.0809
OpenDSP-v29.1.0.45.0622
eMMC-boot
Aug 9 2012, 15:14:25
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
I can move to select them through the volume up button, but the volume down doesn't work, and the power button does nothing unless held for several seconds.
Get into fast boot USB mode (select fast boot) and then fastboot erase userdata
Sent from my hidden jewel
psychot3ch said:
I did it through the phone it's self in safe mode. I took my SD card out and rebooted before I did so.
The white screen is same one from my first post. An all white screen, the skate boarding android's at the bottom, and this info in different colors:
*** LOCKED ***
JEWEL PVT SHIP S-ON RL
HBOOT-1.19.0000
RADIO-1.12.11.0809
OpenDSP-v29.1.0.45.0622
eMMC-boot
Aug 9 2012, 15:14:25
HBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
SHOW BARCODE
I can move to select them through the volume up button, but the volume down doesn't work, and the power button does nothing unless held for several seconds.
Click to expand...
Click to collapse
Pm sent
#Root-Hack_Mod*Always=LTE
Indirect said:
Get into fast boot USB mode (select fast boot) and then fastboot erase userdata
Sent from my hidden jewel
Click to expand...
Click to collapse
That's just the thing. I can't actually make a selection. If there was a way to initiate it at the computers end like I can with my Spyder, I don't think I'd have a problem. I don't have any software or drivers though for the Jewel.
Sorry for a late response. Got a bunch of double shifts lately.
Just another angle to attack this issue....the volume down button isn't stuck in the pressed position is it? From how I read your OP, it sounded like it was behaving as if volume down is being held down during bootup which would keep getting stuck at bootloader....if its been verified not to be stuck then I apologize for the tangent...hope you get it figured out...
Sent from my EVO using xda app-developers app
I understand the confusion about the button.
It isn't actually stuck in the pressed position to my knowledge. It seems like it just doesn't register anything when you press the button. I have removed the rocker for an idea for a test, but still got the same result.
I can't be completely sure it isn't stuck past the button though. The actual mechanism clicks like it's supposed to at least.
Hey Friends,
i Purchased HTC Rhyme almost 2 years ago in Kathmandu Nepal. It was not locked to some carrier. I have been using this phone then. But 2 days ago my phone got locked and boot screen shows locked state only.
I haven't Rooted device not done any thing like changing some ROM... It was running in Ginger Bread 3.4 .
When i encounter this problem then, I tried with some factory reset procedure:
1. Turn off phone
2. Press Volume button and Power button at the same time.
3. Try to do factory reset .
But i doesn't go well. Again its haulted in same place.
The Screen is seen something like this:
---------------------------------------------------------
***LOCKED***
BLISS PVT SHIP S-ON RL
HBOOT-1. 30. 0004
RADIO-3822. 09. 00. 08_M
eMMC-boot
Sep 29 2011, 14:51:11
HBOOT
<VOL UP>to previous item
<VOL DOWN> to next item
<POWER> to select time
FASTBOOT
RECOVERY
FACTORY RESET
SIMLOCK
HBOOT USB
IMAGE CRC
------------------------------------------------------------
Please help me to recover this problem.
hi every one a few days ago i was taliking on the phone and low battery come up and then it died, i then put it on charge and it was frozen on the htc start up screen so i tried to reboot it then this comes up on the screen.
i have tried all the reboot options and factory reset options and it just keeps bring me back to this stage ive also tried changing battery
please help me :'(
*** LOCKED ***
A3_UL PVT SHIP S-ON
HBOOT-3.18.0.0000
RADIO-INVALID_VER_INFO
OpenDSP-INVALID_VER_INFO
OS-1.31.401.4
eMMC-boot 1024MB
Aug 10 2015, 14:01:31.0
FASTBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
HBOOT
RAMDUMP
REBOOT
REBOOT FASTBOOT
POWERDOWN
----------------------------------------
Hboot ->
FASTBOOT
RECOVERY
FACTORY RESET
SIMLOCK
CHECK SMARTSD
IMAGE CRC
SHOW BARCODE
Well, Thats a first. Try downloading the stock ROM online and flash it through adb
MGfusion said:
Well, Thats a first. Try downloading the stock ROM online and flash it through adb
Click to expand...
Click to collapse
thanks for the reply i forgot to mention my phone isnt recognized as a devise when its plugged into the pc
Did you switch to fastboot then plug in? If it doesn't work you may have a broken charging port on the tx/Rx pins or a faulty cable
If it shows in fast boot, follow the thread for s-off and TWRP recovery, then try flashing slimkat ROM . Good luck
I Have searched all over the internet for the solution of My Problem and had not found anything Legit
I have an HTC Sensation Z710e that keeps on booting and shutting down (Just after the Home Screen the mobile shuts down)
i got this phone from my brother i don't know if it's rooted or Boot Loader is unlocked or what
I am left with few Option like i can access the Boot Menu (pressing volume down and Power Key)
It shows
PYRAMID PVT SHIP S-OFF RL
HBOOT-1.17.0006
RADIO-10.11.9007.09_M2
eMMC-boot
May 10 2011,01:54:34
HBOOT
_____
FastBoot
Recovery
Factory Reset
SIMLOCK
IMAGE CRC
_____
What i have tried:
when i click on Recovery Mode then it shows a Mobile logo with attention sign and screen just stop there
--------
I have seen people getting their problem fixed and some of you guys are so able
i will be looking forward to you to help me get it fixed
I Just want my phone Alive
No One Helps Here I Guess
Hi, m htc one max keeps rebooting so it is not detected by PC. when i press power and volume down button it shows this:
***LOCKED***
T6UL PVT SHIP S-ON RH
HBOOT-2.49.0000
RADIO-4T.36.3218.06
OpenDSP-V33.120.274_T6.0829
QSC-
OS-4.14.401.10
eMMC-BOOT 2048MB
Dont know if this will help but need your support to get my htc back alive...