Return phone for warranty work. - Galaxy S III Q&A, (US Carriers)

So I am thinking about exchanging my phone (would have to do it through samsung, because the place i bought it the time limit expired) because the pictures are horrible, I really think there is something wrong with the phone.
My question is, I am rooted, and have flashed a few roms. Can I just odin back to stock? Or is there some kind of flash counter that needs to be reset?
Thanks

Yes you can just flash back to stock but as far as resetting the counter ...I don't think there's a way yet.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

d_bot said:
So I am thinking about exchanging my phone (would have to do it through samsung, because the place i bought it the time limit expired) because the pictures are horrible, I really think there is something wrong with the phone.
My question is, I am rooted, and have flashed a few roms. Can I just odin back to stock? Or is there some kind of flash counter that needs to be reset?
Thanks
Click to expand...
Click to collapse
This is the guide I used. It has all the files you need. http://galaxys3root.com/galaxy-s3-unroot/how-to-unroot-t-mobile-galaxy-s3-sgh-t999/
Depending on the method you used to root, your counter will most likely be non-Zero. Since triangle reset does not yet support the T999, your out of luck. If you bought the phone in a non Tmobile store, they normally don't check the boot loader. So your best bet is to restore stock, then do a factory reset and leave the phone on for the return, so they don't think you have messed with it. I returned mine for an exchange to a Walmart and they didn't check the boot loader. YMMV.

sfsilicon said:
This is the guide I used. It has all the files you need. http://galaxys3root.com/galaxy-s3-unroot/how-to-unroot-t-mobile-galaxy-s3-sgh-t999/
Depending on the method you used to root, your counter will most likely be non-Zero. Since triangle reset does not yet support the T999, your out of luck. If you bought the phone in a non Tmobile store, they normally don't check the boot loader. So your best bet is to restore stock, then do a factory reset and leave the phone on for the return, so they don't think you have messed with it. I returned mine for an exchange to a Walmart and they didn't check the boot loader. YMMV.
Click to expand...
Click to collapse
yeah I bought mine at walmart, but it is past the 15 days dont know what to do now.....
Thanks guys

Don't worry about the counter thing... I have returned 2 android phones that were heavily modded and nothing ever happened. I did a warranty exchange with my T- mobile SGS2 about 6 months ago. I just made sure to flash it back to stock and get rid of any evidence that would make someone think I modded. Do you really think that Samsung checks every phone they get back for warranty replacement? Do you have any idea how many phones they get returned? I don't know, but I'm sure it's a butt-load! Personally, I wouldn't worry about it. FYI. This has been my experience. I cannot guarantee the same for others.
Sent from my SGH-T999 using xda premium

dave2metz said:
Don't worry about the counter thing... I have returned 2 android phones that were heavily modded and nothing ever happened. I did a warranty exchange with my T- mobile SGS2 about 6 months ago. I just made sure to flash it back to stock and get rid of any evidence that would make someone think I modded. Do you really think that Samsung checks every phone they get back for warranty replacement? Do you have any idea how many phones they get returned? I don't know, but I'm sure it's a butt-load! Personally, I wouldn't worry about it. FYI. This has been my experience. I cannot guarantee the same for others.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Thanks.
Also, for future readers, the Counter Flasher Reset (Triangle Away) now supports US versions.
Go to the thread here:
http://forum.xda-developers.com/showthread.php?t=1494114

Related

[Q] - Does rooting permavoid your warranty?

Haven't found this. Is rooting this device reversible in such a way as ATT cannot tell you ever rooted it and warranty/insurance would cover it if something comes up with the phone?
Rooting is reversible. You can use Odin and return the phone back to stock.
Sent from my SPH-D700 using XDA App
orangekid said:
Haven't found this. Is rooting this device reversible in such a way as ATT cannot tell you ever rooted it and warranty/insurance would cover it if something comes up with the phone?
Click to expand...
Click to collapse
I tripped the flash counter on my ATT SGS2 and it even had the big triangle with exclamation point come up on boot after the counter was triggered. I had a problem with calls dropping and they could not determine the cause and I was able to swap it out for a new one in store even with a custom rom and the counter tripped. The guy at the ATT store didnt even pay attention when it booted up with the big triangle on the screen. I don't know if this guy just missed this or if ATT just doesnt care all together.
I think if you are really worried about your warranty then I would wait until a solution comes around to either reset the counter or root without tripping it in the first place just to be safe. Because when I got my replacement SGS2 they had already come up with another method that did not trip the flash counter.
adelmundo said:
Rooting is reversible. You can use Odin and return the phone back to stock.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I know that much, but can they tell you ever flashed Odin in the first place?
Unfortunately atm rooting will trigger your flash counter and there is no way of resetting it, if im not mistaken.
adelmundo said:
Rooting is reversible. You can use Odin and return the phone back to stock.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
This is true but the flash counter will not be reset.
Romee74 said:
I tripped the flash counter on my ATT SGS2 and it even had the big triangle with exclamation point come up on boot after the counter was triggered. I had a problem with calls dropping and they could not determine the cause and I was able to swap it out for a new one in store even with a custom rom and the counter tripped. The guy at the ATT store didnt even pay attention when it booted up with the big triangle on the screen. I don't know if this guy just missed this or if ATT just doesnt care all together.
I think if you are really worried about your warranty then I would wait until a solution comes around to either reset the counter or root without tripping it in the first place just to be safe. Because when I got my replacement SGS2 they had already come up with another method that did not trip the flash counter.
Click to expand...
Click to collapse
that's what I was looking for. Thanks!
Picking up this bad boy today. I wanted to root it first thing for no ads and to use mybackuproot to restore all my apps from my old HD2, but I guess I'll wait. If I get a bad screen or something I don't want them to say "well you tripped the flash counter, so we can't do **** for you"
if its a hardware problem they still have to replace it weather you rooted it or not. bad hardware is bad hardware. i have had people atleast on sprint return devices that had custom roms for what ever reason and as long as its a true hardware issue it would play no difference on the return
drksilenc said:
if its a hardware problem they still have to replace it weather you rooted it or not. bad hardware is bad hardware. i have had people atleast on sprint return devices that had custom roms for what ever reason and as long as its a true hardware issue it would play no difference on the return
Click to expand...
Click to collapse
are you sure about that, I thought rooting violates all warranty claims.
depends on how you root. rooting a phone wont do much of anything. messing with your kernel will. kernel is what gets you in trouble most of the time.
drksilenc said:
depends on how you root. rooting a phone wont do much of anything. messing with your kernel will. kernel is what gets you in trouble most of the time.
Click to expand...
Click to collapse
I mean the carrier can say "no" to everything even if obviously the root didn't cause the problem because technically rooting voids the warranty. I've known Sprint to do this.
I'm not talking about what they "should" do or if rooting does anything bad, I'm talking about what ATT ACTUALLY does in these cases.
Buy a USB download jig. It resets your flash counter back to 0.
http://www.ebay.com/itm/UNBrick-Samsung-Galaxy-S2-i9100-Download-Mode-USB-Jig-/270805686806
Sent from my SPH-D700 using XDA App
well if you root without changing your counter. just delete the su app using command line and your good none the wiser on there part.
adelmundo said:
Buy a USB download jig. It resets your flash counter back to 0.
http://www.ebay.com/itm/UNBrick-Samsung-Galaxy-S2-i9100-Download-Mode-USB-Jig-/270805686806
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Read the forums. People have already tested and said multiple times that the jigs don't work on the Note due to a new bootloader.
I'm just curious as I'm new to this.
Not being a negative thinker here, but is there a chance that there will NEVER be a method that will reset the counters back to 0? Jig or what other methods can be used?
I love the Note and I was really excited on all this rooting stuff until I found out about this one. I have bad luck with gadgets as they fail on me most of the time even before the contract is up. It would be a pain that if it happens, Samsung will deny me the warranty because of that after paying $299.
Or could this "New Bootloader" be the new "Locked bootloader" (Like the Atrix when it was lauched?)
Thanks
drksilenc said:
well if you root without changing your counter. just delete the su app using command line and your good none the wiser on there part.
Click to expand...
Click to collapse
but that's not possible is it?
keplenk said:
I'm just curious as I'm new to this.
Not being a negative thinker here, but is there a chance that there will NEVER be a method that will reset the counters back to 0? Jig or what other methods can be used?
I love the Note and I was really excited on all this rooting stuff until I found out about this one. I have bad luck with gadgets as they fail on me most of the time even before the contract is up. It would be a pain that if it happens, Samsung will deny me the warranty because of that after paying $299.
Or could this "New Bootloader" be the new "Locked bootloader" (Like the Atrix when it was lauched?)
Thanks
Click to expand...
Click to collapse
It's not a locked bootloader because it's already been rooted. But it is a new bootloader that apparently really wants to count flashes.
maxh said:
Read the forums. People have already tested and said multiple times that the jigs don't work on the Note due to a new bootloader.
Click to expand...
Click to collapse
Yes I have read the forums.
It does work on the new bootloader (been tested and done on 2.3.6). For reference see this:
http://forum.xda-developers.com/showthread.php?t=1354888
However on the AT&T version it has not been tested yet. Only on the Int'l version. I would wait for confirmation to see if and when the AT&T version has been tested.
Another way to do it, once ICS 4.0 comes on this phone, is to use Chainfire's app called TriangleAway (have to be rooted) and you can reset the counter back to 0 as well. Someone did it on their Int'l Note by flashing the ICS 4.0 leak and then using TriangleAway. Then using Odin to put on another ROM.8
So basically the questions are
1) can you flash something which does not trip the counter which can be fully restored to stock that roots your phone?
2) Is there a way to bring the trip counter back to zero?
adelmundo said:
Yes I have read the forums.
It does work on the new bootloader (been tested and done on 2.3.6). For reference see this:
http://forum.xda-developers.com/showthread.php?t=1354888
However on the AT&T version it has not been tested yet. Only on the Int'l version. I would wait for confirmation to see if and when the AT&T version has been tested.
Another way to do it, once ICS 4.0 comes on this phone, is to use Chainfire's app called TriangleAway (have to be rooted) and you can reset the counter back to 0 as well. Someone did it on their Int'l Note by flashing the ICS 4.0 leak and then using TriangleAway. Then using Odin to put on another ROM.8
Click to expand...
Click to collapse
International bootloader =/= AT&T Bootloader. The different SoC's and build dates along with other factors mean that we can't use the jig method right now. There is no downgrade bootloader for use to use, even. We're stuck.

Galaxy Note repaired with an upped flash counter

I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
sealcouch said:
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
Click to expand...
Click to collapse
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
deeken said:
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
Click to expand...
Click to collapse
Yeah. I wouldn't recommend it. I feel like if I sent my phone in for some sort of software issue I would be out of luck.
I will update this thread when I actually get the phone back.
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
flintdragon said:
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
Click to expand...
Click to collapse
Makes me wonder if they just gave you a different phone? Or you memorized the hardware numbers? I agree with you being a hardware issue, they are probably not going to care about the flash counter. If you sent them a boot looping device that had the flash counter up high, then i would suspect they might say something.
No real worries guys. I had to send my phone in to Sammy for a screen issue a couple days before braway released the counter reset. They repaired it with no issues, wiped the ROM and reset the counter for me lol. This was back in late March.
Edit- in my case, they gave me the same phone because the Bluetooth physical address was the same. They replaced the screen including the front glass, so I didn't get my screen protector back.
Im pretty sure the techs there get paid by the hour and Im also sure that they themselves(techs) flash custom software on their devices. If I worked in that dept, I would spend the extra time resetting your flash counters and reverting you to stock, only to make my day go by quicker... I wouldn't recommend betting the farm on that. IMHO
dcfella said:
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
Click to expand...
Click to collapse
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
erick161 said:
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
So people wouldn't recommend it, but who here has actually been denied service with an upped counter?
Traditionally, going all the way back to my Nexus One, the phone manufacturers don't care about root/s-off/flash counter if it's a clear hardware issue. If your button stops working or your screen doesn't respond anymore or your phone doesn't charge, they generally fix it.
sealcouch said:
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
Click to expand...
Click to collapse
Of course its best to have a backup, but at the time I didn't. I didn't expect a loaner, but when the CSR on the phone said I'd get one...then the store says no...well, we have problems.
Sent from my SAMSUNG-SGH-I717 using XDA

Used triangleaway app and it hard bricked my phone

I'm not new to these forums, but this is the first time I'm posting anything. I wanted to get rid of the yellow triangle on my phone in case i needed to send it in for any warranty issues. I found the triangle away app and it was compatible with the i777. I was on shostock ics either 3.1.1 or 4.1.1, i don't remember but it worked, i restarted the phone and everything worked just fine. I set it down and went back on it 10 minutes later, and it was frozen. I could get it into download mode but odin wouldn't load anything to the phone. After a few tries, the phone screen went black and wouldn't turn on. also when I plugged it in it started getting hot. I sent it out to someone on ebay that offered jtag service to repair a hard brick galaxy s2. He is sending it back to me unfixed, saying it was unresponsive. I don't know if anyone else has posted this problem, but I seem to be the only idiot who has completely bricked there phone using this. Is there anyone else that has had this problem and have you gotten it fixed? thanks for your replies in advance.
Your phone is dead. REVOKED
Sent from my SGH-I777
This might help
Download a international rom
Then install and unlock the phone
Now format and wipe.....
If it works thank me
mobilecrackers said:
This might help
Download a international rom
Then install and unlock the phone
Now format and wipe.....
If it works thank me
Click to expand...
Click to collapse
Are you trolling. He just said his phone is hard bricked no odin
Sent from my SGH-I777
122ninjas said:
Are you trolling. He just said his phone is hard bricked no odin
Sent from my SGH-I777
Click to expand...
Click to collapse
He meant the Odin in his minds eye.
Sent from my SAMSUNG-SGH-I777 using Tapatalk 2
reolwolf, better send it to warranty as 122ninjas suggested and don't do anything funny on that phone anymore.
EDITED
Thanks ninja!
reolwolf said:
I'm not new to these forums, but this is the first time I'm posting anything. I wanted to get rid of the yellow triangle on my phone in case i needed to send it in for any warranty issues. I found the triangle away app and it was compatible with the i777. I was on shostock ics either 3.1.1 or 4.1.1, i don't remember but it worked, i restarted the phone and everything worked just fine. I set it down and went back on it 10 minutes later, and it was frozen. I could get it into download mode but odin wouldn't load anything to the phone. After a few tries, the phone screen went black and wouldn't turn on. also when I plugged it in it started getting hot. I sent it out to someone on ebay that offered jtag service to repair a hard brick galaxy s2. He is sending it back to me unfixed, saying it was unresponsive. I don't know if anyone else has posted this problem, but I seem to be the only idiot who has completely bricked there phone using this. Is there anyone else that has had this problem and have you gotten it fixed? thanks for your replies in advance.
Click to expand...
Click to collapse
Based on your post, it doesn't sound like anything you did. It definitely wasn't the app that bricked your phone. If the phone was running fine and then just quit, I would warranty it. Just leave out the rooting/custom rom part when telling them what happened. If the phone is completely FUBAR they'll never know it was rooted. And again, I only suggest this because it sounds like this happened through no fault of your own.
mobilecrackers said:
This might help
Download a international rom
Then install and unlock the phone
Now format and wipe.....
If it works thank me
Click to expand...
Click to collapse
Who the **** are these people? Why do they ask for thanks?
Sent from my SGH-I777 using xda app-developers app
Didn't we learn with moneyover that sending a phone in for warranty for something that happened while modding the phone is not okay?
Sent from team Pirate! Using Tapatalk 2
Nick281051 said:
Didn't we learn with moneyover that sending a phone in for warranty for something that happened while modding the phone is not okay?
Sent from team Pirate! Using Tapatalk 2
Click to expand...
Click to collapse
I thought we had, but sadly....
Anyway, as much as you may hate AT&T, XDA does not condone fraud; please keep such suggestions to yourselves in the future...
I don't think it was anything that the op has done. When I first upgraded to the GS2 I was trying to go the refurb route. The first refurb I received was totally unresponsive and it got hot when trying to charge. I called the Death Star and had them send another. It too did the same thing. I returned it and went to Sam's Club and bought a new one. Sounds to me like a hardware failure and you need to call and see about a replacement.
I'm going to agree with everyone else that it sounds more like a hardware vs software issue.
If he sends it in for warranty and they can fix it and see custom Roms and.rooting they may send him a bill.
Sent from my SAMSUNG-SGH-I777 using Tapatalk 2
Someone of you are missing the point I think....Regardless of hardware or software. The phones warranty was voided from a custom rom. As moto said if they some how fix it and find shoshock on there. They won't be happy....
Sent from my HTC One XL using xda premium
Deleted. Rant was over the top
That aside, odds of them finding it was rooted if this is a hard brick are slim to none. First thing they're going to do if it doesn't turn on is try to restore it to a factory state.
And stop with the moral police. This guy didn't brick his phone modding it. It was already rooted/rom'd. This happened while the phone was just sitting around. There's a difference, warranty be damned. It's like a car manufacturer trying to void your warranty for changing your muffler...
CallMeAria said:
Some people are trying to play moral police here like the dude is trying to commit fraud. And maybe he is. But based on his post he did nothing wrong to cause this to happen to his phone, so anyone crying fraud is making that claim based on their own assumption. The title of the thread is misleading. We have plenty of people who return their phones to stock for exchanges/returns because of failures not related to custom roms/rooting. Nothing wrong with that. This sounds like a hardware failure which would have nothing to do with what he says he did. In addition if this is a hard brick then there is no way they will ever know he flashed anything. Even if they can get the phone operating it won't be in the state its in now. It will be wiped in am attempt to restore functionality.
I'm sorry but I'm intelligent enough to know that rooting my phone had absolutely no negative impact on its hardware. And if something stops working you're Damn right ill return it to stock to have it replaced. There's nothing wrong with that.
This isn't some cases of "I tried to flash the wrong firmware and then unplugged my phone while loading bootloaders and now it's borked how can I cheat the system?"
Click to expand...
Click to collapse
Correct me if I'm wrong but didn't he say that he couldn't boot it into anything so that he can set it back to stock. If you send it back like that it's still committing fraud whether he meant to do it or wants to do it or not.
Sent from team Pirate! Using Tapatalk 2
Nick281051 said:
Correct me if I'm wrong but didn't he say that he couldn't boot it into anything so that he can set it back to stock. If you send it back like that it's still committing fraud whether he meant to do it or wants to do it or not.
Sent from team Pirate! Using Tapatalk 2
Click to expand...
Click to collapse
Lol got me before I could delete that rant
I don't see that as committing fraud anymore than someone reverting back to stock over a broken usb port. Had nothing to do with the rom but technically the warranty was voided. It's a pretty Grey area. Like I said in edited post, it's like voiding a car warranty over changing a muffler. It's BS.
CallMeAria said:
I don't see that as committing fraud anymore than someone reverting back to stock over a broken usb port. Had nothing to do with the rom but technically the warranty was voided. It's a pretty Grey area. Like I said in edited post, it's like voiding a car warranty over changing a muffler. It's BS.
Click to expand...
Click to collapse
way different. OP states that the application bricked his device. When you brick your phone, after doing something to it. Thats your fault. Not at&t's. Nothing like changing a muffler, more like flashing computer or installing a chip.
My USB was bad, and has been for months. Thats a factory defect, or a warranty matter. there are no grey areas in this case.
MotoMudder77 said:
way different. OP states that the application bricked his device. When you brick your phone, after doing something to it. Thats your fault. Not at&t's. Nothing like changing a muffler, more like flashing computer or installing a chip.
My USB was bad, and has been for months. Thats a factory defect, or a warranty matter. there are no grey areas in this case.
Click to expand...
Click to collapse
Re-read that first post. The title is a bit misleading. Op says he used the app and phone was working fine. Came back to it later and it wasn't working anymore. That's not the app. That's not bricking from flashing, sorry. That's something else. Too many people jumping to conclusions here without actually reading with comprehension.

[Q] Will Verizon know I rooted?

My S4 suddenly stopped charging the other day, and my immediate response was to unroot and take it to Verizon to see what is up. I never installed a custom rom, but had TWRP recovery installed. I used the No Wipe Stock unrooted image in Odin to put my phone back and Verizon had me to a factory reset. Apparently that is necessary before doing a warranty claim. Now, the guy at the store said that if it was previously rooted, or currently rooted they would reject it and I would be on the hook for several hundred dollars. Is there anyway they can tell that I did root it before?
Will they know you rooted? Not necessarily. However, I'd be surprised if the S4 didn't have a flash counter. Assuming it does, they'd know (at minimum) that *something* was flashed to your phone and how many times something was flashed.
brownbeardthepirate said:
My S4 suddenly stopped charging the other day, and my immediate response was to unroot and take it to Verizon to see what is up. I never installed a custom rom, but had TWRP recovery installed. I used the No Wipe Stock unrooted image in Odin to put my phone back and Verizon had me to a factory reset. Apparently that is necessary before doing a warranty claim. Now, the guy at the store said that if it was previously rooted, or currently rooted they would reject it and I would be on the hook for several hundred dollars. Is there anyway they can tell that I did root it before?
Click to expand...
Click to collapse
When you boot it up the first screen that comes on....does it say custom?
Sent from my Blazing Fast Galaxy S4
hogowner said:
When you boot it up the first screen that comes on....does it say custom?
Sent from my Blazing Fast Galaxy S4
Click to expand...
Click to collapse
Nope, doesnt say custom. And the device status says official. I am pretty skeptical they will see anything, and the only things I flashed through ODIN were the MD2 and MDK kernels. I just want to make sure I have all my bases covered.
I think you'll be okay. Most likely what they'll do is turn it on to see whether or not it says custom, plug it in to see if it charges or not, ten hand you a brand new device,
lSUPERFLYl said:
I think you'll be okay. Most likely what they'll do is turn it on to see whether or not it says custom, plug it in to see if it charges or not, ten hand you a brand new device,
Click to expand...
Click to collapse
Well I already got the replacement device in the mail today. Now I have to send my defective one off. Its there where they will check on the phone.
I returned my phone to best buy after rooting and flashing multiple roms to it and got a new one within first fourteen days and they never knew that I had unrooted it. I know that's different circumstances but just letting you know my experience
Sent from my SCH-I545 using xda app-developers app
They may come repo your phone..better hide it.
Sent from my SAMSUNG-SGH-I337 using xda premium
Best buy doesn't care.
Sent from my SCH-I545 using Tapatalk 4 Beta
brownbeardthepirate said:
Well I already got the replacement device in the mail today. Now I have to send my defective one off. Its there where they will check on the phone.
Click to expand...
Click to collapse
I mailed back devices rooted and rommed and never had an issue. I don't even think they check.
Sent from my SCH-I545 using Tapatalk 2

I recovered my Note2. Do I accept the replacement Verizon is sending?

Hi folks.
I softbricked my note2. I recovered it from the dreaded yellow triangle of death.
But, not before I stopped in at my local Verizon store. The are sending me a re-conditioned Note2.
I was told that if V determines I had 'Unauthorized Software' on the returned device, V would charge me the full out of contract purchase price.
I haven't looked yet but I am sure my flash counter is 1 or 2 and that it will show a custom kernel. Oh, and the device is indeed working.
My note2 is fine. It's rooted with Casual. Only one small booboo top left corner. TWRP is installed. Full system backup in tact. Opened bootloader. Frozen SDM-1 w Titanium Backup. Flawless screen.
I want to see what baseband the one they send me is so I can determine if it's rootable.
But then, mine is working fine so my gut tells me leave the new one alone, send it back and stay with mine.
What would you do?
Sent from my SCH-I605 using xda app-developers app
ciniob said:
Hi folks.
I softbricked my note2. I recovered it from the dreaded yellow triangle of death.
But, not before I stopped in at my local Verizon store. The are sending me a re-conditioned Note2.
I was told that if V determines I had 'Unauthorized Software' on the returned device, V would charge me the full out of contract purchase price.
I haven't looked yet but I am sure my flash counter is 1 or 2 and that it will show a custom kernel. Oh, and the device is indeed working.
My note2 is fine. It's rooted with Casual. Only one small booboo top left corner. TWRP is installed. Full system backup in tact. Opened bootloader. Frozen SDM-1 w Titanium Backup. Flawless screen.
I want to see what baseband the one they send me is so I can determine if it's rootable.
But then, mine is working fine so my gut tells me leave the new one alone, send it back and stay with mine.
What would you do?
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
You could start the bootloader unlock process over again and unplug while it's running. That will crash the bootloader bricking the phone. But since the phone is damaged, you may get charged anyway. Seems like it's a judgement call and what you have on your insurance.
ciniob said:
Hi folks.
I softbricked my note2. I recovered it from the dreaded yellow triangle of death.
But, not before I stopped in at my local Verizon store. The are sending me a re-conditioned Note2.
I was told that if V determines I had 'Unauthorized Software' on the returned device, V would charge me the full out of contract purchase price.
I haven't looked yet but I am sure my flash counter is 1 or 2 and that it will show a custom kernel. Oh, and the device is indeed working.
My note2 is fine. It's rooted with Casual. Only one small booboo top left corner. TWRP is installed. Full system backup in tact. Opened bootloader. Frozen SDM-1 w Titanium Backup. Flawless screen.
I want to see what baseband the one they send me is so I can determine if it's rootable.
But then, mine is working fine so my gut tells me leave the new one alone, send it back and stay with mine.
What would you do?
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
If the screens good then keep your phone.
Sent from my SCH-I605 using Xparent Skyblue Tapatalk 2
Keep your phone. It works. Don't risk it.
Just send the reconditioned phone back to them.
Sent from my SCH-I605 using XDA Premium 4 mobile app
Keep it...reconditioned phones are usually junk. Also please revert to these forums before ordering a replacement. 90% of the time the device is not bricked. The yellow triangle means you didnt follow directions before flashing...Step your game up and start reading the stickies. Read twice Flash once!
droidstyle said:
Keep it...reconditioned phones are usually junk. Also please revert to these forums before ordering a replacement. 90% of the time the device is not bricked. The yellow triangle means you didnt follow directions before flashing...Step your game up and start reading the stickies. Read twice Flash once!
Click to expand...
Click to collapse
I'm with @droidstyle here. i infact did brick my previous n2, not soft bricked but bricked, paperweight, bricked. so i went the vzw way and got a "like new" one. needless to say im not new to flashing, but first phone i bricked. so in this tl;dr paragraph, I'm reiterating what droid said above, read twice, flash once. pretty much if you send the one you softbricked back, you'll get charged the full amount, if you send the one they sent you back, no harm, no foul. keep the old one!
This brings up a lingering question I have had for a while.
If Ciniob did decide to keep the new phone, for whatever reason, couldn't he reset his flash counter with Triangle Away and then Odin the stock VRAMC3 ? Wouldn't that cover his tracks and make the old phone just like new? Wouldn't this procedure prevent VZW from knowing it was ever flashed in the first place?
I would appreciate it if someone would clear this up.
Thanks
droidstyle said:
Keep it...reconditioned phones are usually junk. Also please revert to these forums before ordering a replacement. 90% of the time the device is not bricked. The yellow triangle means you didnt follow directions before flashing...Step your game up and start reading the stickies. Read twice Flash once!
Click to expand...
Click to collapse
Thank you for the advice about read 2x. For the record, I searched hi and low for a solution. And, just as u said, the solution was here. Thank G those who know far more than I post solutions. Because of this, I was able to un-softbrick my Note.
I was struggling to get i605vramc3 to be noticed by Odin. I posted this in another conversation in this forum. Unable to find the answer, I chose to visit Verizon.
None of the V store people had a clue about what to do other then order a repacement.
I pulled an all nighter brainstorming what to do an finally figured out how to get Odin to see the file.
How do u explain to the wife you just turned a beautifully working Note into road kill? Hence the all nighter.
I will keep the Note that i've had all along. I know I run the risk of bricking it when I mod it. (I may have bricked my BBQ10 trying to load andriod apk's). As I thought about it, it became clear that it was my fault that I soft bricked it. I believe now it would be wrong to hold V responsible. So per the advice of forum members, I will keep my note and return the refirb to V.
Sent from my SCH-I605 using xda app-developers app
droidstyle said:
Keep it...reconditioned phones are usually junk. Also please revert to these forums before ordering a replacement. 90% of the time the device is not bricked. The yellow triangle means you didnt follow directions before flashing...Step your game up and start reading the stickies. Read twice Flash once!
Click to expand...
Click to collapse
Ok, what happened is that I loaded Goo Manager. Then I loaded TWRP. The TeamWin splash screen appeared briefly then the phone went to the triagle.
When I loaded vramc3 that I got from sammobile (downloaded onto the windows7 pc) I was able to recover, and create a back up on Twrp.
Was my bootloader locked earlier? I know the flash counter said 1 and the binary showed 'custom' the first go round.
As long as I don't plug my note in usb, can I put it in Odin mode to see what my flash counter say's now and if my binary displays 'custom'?
Sent from my SCH-I605 using xda app-developers app
Rootabaga said:
This brings up a lingering question I have had for a while.
If Ciniob did decide to keep the new phone, for whatever reason, couldn't he reset his flash counter with Triangle Away and then Odin the stock VRAMC3 ? Wouldn't that cover his tracks and make the old phone just like new? Wouldn't this procedure prevent VZW from knowing it was ever flashed in the first place?
I would appreciate it if someone would clear this up.
Thanks
Click to expand...
Click to collapse
I did that. Flash the alternate restore because you have updates and such. Then let it update, then removed root and then fdr to remove the modified flag.
TonikJDK said:
I did that. Flash the alternate restore because you have updates and such. Then let it update, then removed root and then fdr to remove the modified flag.
Click to expand...
Click to collapse
Thanks for your reply.
When you say, "alternate restore" do you mean to flash back to 4.1.1 and then take the OTA to 4.1.2?
I wasn't aware that a factory data reset would clear the flash counter. Does that really work? Nice.
Just curious, did you root/unlock using Casual/No You Verizon?
Thanks again.
TonikJDK said:
I did that. Flash the alternate restore because you have updates and such. Then let it update, then removed root and then fdr to remove the modified flag.
Click to expand...
Click to collapse
FDR?
Sent from my SCH-I605 using xda app-developers app
Craleb said:
FDR?
Sent from my SCH-I605 using xda app-developers app
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Factory Data Reset. You get rid of the flash counter with triangle away, flash the alternate restore which leaves you rooted. That shows up in the menu as 'modified'. After you unroot you have to do an FDR to clear that.

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