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Hi, I need urgent help!!
I have buy a new Xperia Neo (for about 300 euro) , the phone perfectly works, but wen I try to update it with Pc companion and SEUS, it says me that the phone have a modified SW.
I'm sure I haven't do nothing like flash, root,..
I go to the shop were I buy it and they send my phone at the Sony assistence.
The assistance find a problem: that the software was bad modified, and says me that for repair it I have to change the all motherboard, because it's damaged and they can't repair it.
But they want 180 euro, the shop says me after a looooong talk that they haven't do nothing at the phone and maybe is a virus, and can help me paying an half,so i have to pay "only" 90 euro.
The question is it's possible damage the motherbord with a SW or a virus??
And what I have to do??
Pay 90 euro also if I haven't damaged it or use the phone like it is(it says me that is damaged and don't know for how much time it works)??
Thanks for help!!
Well looks like someone used that phone before, and looks like unlocked bootloader via official way(hence PC Companion or SEUS wont work), I can't think of another reason.
I wouldn't pay anything. I heard stories that people bought "brand new" phone from store, which have images on it from vacations..
Not sure how you will prove that you didn't do it.
They (Sony Ericsson) should have your IMEI, mail, name if someone unlocked BL official way: http://unlockbootloader.sonyericsson.com/instructions
If they say that you unlocked BL tell them to prove you, to show you info from above.
If they can't prove you, demand free fix, as you bought it new.
If they show you that, ether accept that device and go back here on XDA to relock your BL and use SEUS or PC Companion. Or ask/talk to shop to get you new device, which I doubt they will do As you can't prove that you didn't unlocked it.
few software modifications can do damage to the hardware in rare cases like extreme overclocking , extreme overvolting ....
first check if your phone is bootloader locked or not , try using flashtool software (of XDA) to flash latest firmware of your device & see if it changes anything ...
Before sending the phone to assistance I controlled and the bootloader was Unlooked,
but today the shop call me and they say that the assistance have tryied the phone and don't know the date of unlooking, and it's not for the official way.
After I tell that I'm sure, I'haven't do nothing.. they tell me that probably I have a virus, but have a virus apears to me a very very difficult probability, also for the use I have done with the phone. And I don't know if a virus can unlook the bootloader.
The problem is that I don't know how to prove the unlooking was before.
vimjam said:
few software modifications can do damage to the hardware in rare cases like extreme overclocking , extreme overvolting ....
first check if your phone is bootloader locked or not , try using flashtool software (of XDA) to flash latest firmware of your device & see if it changes anything ...
Click to expand...
Click to collapse
Yes.. but I think it's hard my phone is damaged for this reasons, I don't know..
It's possible that the motherboard is ok, but the assistance doesn't wont repair it and says me I have to change it??
The phone is unlooked I've seen it before sending to assistance, I haven't the phone now to try, it's in assistance, I have to decide if pay half for a reparacion (90 euro instead 180) or not..
If phone was just bought, just demand for a new unit. Maybe someone bought it from the store, unlocked it, then sent it back. When I got my neo new, my son stepped on it so LCD was busted. I had to return it aftr only 10 days of use. At first they refused to replace it but after some discussions, they did.
And honestly... Thats the first time I heard of a virus destroying a hardware -instantly I mean... But im no tech guru so how do I know.
Sent from my MT11i
Urban legend, software does not kill hardware instantly, it can shorten the life by straining it using it in a way it wasn't designed for but cannot cause instant death. Most of these myths come from old propriety software users, where a virus has damaged a driver or key library then the hardware stops working, stoopid then takes hardware to practitioner of dark arts (monkey who knows a little) who when asked states problem was a virus, stoopid then thinks virus broke hardware, monkey doesn't explain to perpetuate the myth that he can do magic, so that stoopid takes back to monkey when it next breaks.
Sent from my MT11i using Tapatalk
Your phone is a used one probably,if pc companion says it got modified fw(due to bootloader being unlocked on official method I guess) and you haven't done anything to it big chance its earlier used one.Demand a new unit from the shop.
>>The question is it's possible damage the motherbord with a SW or a virus??
very rare,but sometimesyes I guess.I remember reading in Neo forums about some battery sensor getting killed when updating android to 2.2 to 2.3.4
Wasn't that downgrading, not upgrading. More a case of missing drivers than physical damage, the battery still worked....
Sent from my MT11i using Tapatalk
there is nothing called 'damaged by a virus' specially on 'android' , so yea basically any talk about virus damage is just the guys at the store which sold this phone to you are bullshitting !!
Thilina said:
>>The question is it's possible damage the motherbord with a SW or a virus??
very rare,but sometimesyes I guess.I remember reading in Neo forums about some battery sensor getting killed when updating android to 2.2 to 2.3.4
Click to expand...
Click to collapse
mpiekp said:
Wasn't that downgrading, not upgrading. More a case of missing drivers than physical damage, the battery still worked....
Click to expand...
Click to collapse
Yup, it is when downgrading. From 2.3.4 to 2.3.2. And it was for all Xperias2011, which started before 2.3.4.
Yup battery still working, but phone is not detecting juice from it
Still, until today noone(of course appart SE guys) knows what exactly killed it. And they(SE) replace entire mbo when you give them phone with that problem.
skyboyextreme said:
there is nothing called 'damaged by a virus' specially on 'android' , so yea basically any talk about virus damage is just the guys at the store which sold this phone to you are bullshitting !!
Click to expand...
Click to collapse
Don't be so sure. Yes they can. Regardless if this is the case or not with his phone.
@pioloo: did you bought that phone in some locale phone store, or at some tele operator shop?
Anw, we can all guess now and tell you what we would do. It's up to you. If you are 100% sure you didn't do anything to it, demand new phone, or repairing on THEIR cost, or money return. Don't know how are laws in your country.
Madfysh said:
@pioloo: did you bought that phone in some locale phone store, or at some tele operator shop?
Anw, we can all guess now and tell you what we would do. It's up to you. If you are 100% sure you didn't do anything to it, demand new phone, or repairing on THEIR cost, or money return. Don't know how are laws in your country.
Click to expand...
Click to collapse
I bought it in a big chain fisical shop, in Italy.
Yes, I'm sure I haven't do nothing, and a virus, in the few days i had it, appears to me very very difficult.
But the problem is that I have no proof..
The shop tolds me that the motherboard is broken, and it's possible that a virus can have canged some registers...
But I can't understand how a virus can broke a moderboard like this... How it's possible????
Also because the phone works perfectly when I send in assistance!
And why, with a flashing you can't have the originals registers??
pioloo said:
The shop tolds me that the motherboard is broken, and it's possible that a virus can have canged some registers...
But I can't understand how a virus can broke a moderboard like this... How it's possible????
Also because the phone works perfectly when I send in assistance!
And why, with a flashing you can't have the originals registers??
Click to expand...
Click to collapse
You just answered your question.
Flashing new fw can restore old registry...unless you have unlocked bootloader. Search the forums here how to repair damaged bootloader. Maybe it can fix your problem.
Honestly, I have no faith in the skills of SE repair techs. The fact that they could not tell if my phone was previously rooted when I sent it for.repairs was proof enough for me.
Sent from my MT11i
Right OK lets help this guy here. Can you please tell me where you got it from? So shop name also where and what country? Did you buy it NEW? Or Second Hand? Have you got proof of purchase? Eg invoice or sales note?
Sent from my MT11i using xda premium
ssimmmo said:
Right OK lets help this guy here. Can you please tell me where you got it from? So shop name also where and what country? Did you buy it NEW? Or Second Hand? Have you got proof of purchase? Eg invoice or sales note?
Sent from my MT11i using xda premium
Click to expand...
Click to collapse
After a looong looong talk with the shop finally I solved it!
They said, they change me the all motherboard of the phone for free!
But I had to insist a lot that I don't wanna pay ANYTHING! The offers me to pay only an half, after only 50 euros. But I refuse all! Because I know what I have done with the phone and a virus appears to me something almost impossible, knowning how a virus can work and how I used the phone!
I said I don't wanna pay if they don't have any proof the phone was modified after my buying date, and I asked to have the phone back as it was.
After this calls they call me and say me they pay for the reparation!
I bought it new with the receipt! In Italy in a big shop chain.
It was the last model in the shop and it was not sealed because they said me it was in exposition, but no one used it, and when I open it there was the full battery and the first android configuration, so I belive it and I buy it however.
A suspicion that someone had modified the software I would never have thought.
I don't know if this had happened to someone else who believed in the history of the virus or did not want to waste time discussing would pay a lot of money by no means.
Yes, also my think is the assistance don't want to loose time repairing it, they prefer change the all motherboard in this cases, and say it's impossible to repair.
Thanks to all for the precious help!!
Hey,
If you bought it with unlocked bootloader why dont you try to flash Stock rom via CWM ?
Jozinek created an Update zip of stock rom
http://forum.xda-developers.com/showthread.php?t=1518151
So basically you could try to flash a Kernel with CWM and then flash via CWM stock rom.
Pät said:
Hey,
If you bought it with unlocked bootloader why dont you try to flash Stock rom via CWM ?
Jozinek created an Update zip of stock rom
http://forum.xda-developers.com/showthread.php?t=1518151
So basically you could try to flash a Kernel with CWM and then flash via CWM stock rom.
Click to expand...
Click to collapse
Yes, I thougth about flashing, but before trying everything I tried to have the phone perfectly new, that I paid for!
Because I don't know how was used from who flashed it, and also I don't wanna pay a modified phone like a new one..
Fortunely I solved it! And now I think I wanna save the guarantee at least to the exit of ICS and usefull mods for ICS!
pioloo said:
After a looong looong talk with the shop finally I solved it!
They said, they change me the all motherboard of the phone for free!
But I had to insist a lot that I don't wanna pay ANYTHING! The offers me to pay only an half, after only 50 euros. But I refuse all! Because I know what I have done with the phone and a virus appears to me something almost impossible, knowning how a virus can work and how I used the phone!
I said I don't wanna pay if they don't have any proof the phone was modified after my buying date, and I asked to have the phone back as it was.
After this calls they call me and say me they pay for the reparation!
I bought it new with the receipt! In Italy in a big shop chain.
It was the last model in the shop and it was not sealed because they said me it was in exposition, but no one used it, and when I open it there was the full battery and the first android configuration, so I belive it and I buy it however.
A suspicion that someone had modified the software I would never have thought.
I don't know if this had happened to someone else who believed in the history of the virus or did not want to waste time discussing would pay a lot of money by no means.
Yes, also my think is the assistance don't want to loose time repairing it, they prefer change the all motherboard in this cases, and say it's impossible to repair.
Thanks to all for the precious help!!
Click to expand...
Click to collapse
Good to see finally they repaired it for free.I think your phone was used one with fw flashed again before selling to you,you should've demanded a new phone or threatening them you will go to police or sue the shop,glad to say here we have laws that can make shop owner go to jail for like 6-12 months if he cheats the customer
Hi
I have been using it for about ten months and my phone just died all of a sudden.
I tried everything but it doesn't work.
I currently have cm9 mod installed so the phone is rooted and unlocked.
However its not like I bricked ot while installing new firmware or anything.
I've sent it in for repair with samsung canada (thankfully still under one yr) but do u think they'll be able to find out that the phone's been rooted? I was thinking that since it doesn't even turn on they will have to replace the mainboard or something and won't be able to figure out but I'm a bit worried. Maybe I should've microwaved it for a bit before sending it off lol jks.
Anybody have experiences with this?
mayamo said:
Hi
I have been using it for about ten months and my phone just died all of a sudden.
I tried everything but it doesn't work.
I currently have cm9 mod installed so the phone is rooted and unlocked.
However its not like I bricked ot while installing new firmware or anything.
I've sent it in for repair with samsung canada (thankfully still under one yr) but do u think they'll be able to find out that the phone's been rooted? I was thinking that since it doesn't even turn on they will have to replace the mainboard or something and won't be able to figure out but I'm a bit worried. Maybe I should've microwaved it for a bit before sending it off lol jks.
Anybody have experiences with this?
Click to expand...
Click to collapse
You have CM9 installed as your operating system, Got a feeling they will know its not a Samsung standard firmware," unless Stevie Wonder is repairing it ". Good luck but i think they will charge you..
Sent from my GT-I9100 using Tapatalk 2
bored_stupid said:
You have CM9 installed as your operating system, Got a feeling they will know its not a Samsung standard firmware," unless Stevie Wonder is repairing it ". Good luck but i think they will charge you..
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Sig'd for the lolz.
Depending on what's wrong with the phone, you might get lucky. I've seen a few posts on here about people sending phones in with custom firmwares that had bricked and getting them replaced under warranty.
Depends how bad it is - if they can't boot the phone themselves due to a hardware failure then there's no simple way for them to know you've voided the warranty.
Could you get the phone into download mode? If so then you probably could've fixed it yourself with Odin. If they can boot it into download mode then the first thing they'll see is the counter showing how many ROMs you've flashed over USB (doesn't count CWM flashing, mind).
Whatever happens, when you get the phone back maybe try Chainfire's Triangle Away, it resets your counter and gets rid of that pesky warning triangle. It's risky stuff mind and not for the faint-hearted - I'll admit I haven't run it yet XD
another one when your phone returned
most kernals now come with root and no yellow triangle eg siyah kernal etc etc
mayamo said:
Hi
I have been using it for about ten months and my phone just died all of a sudden.
I tried everything but it doesn't work.
I currently have cm9 mod installed so the phone is rooted and unlocked.
However its not like I bricked ot while installing new firmware or anything.
I've sent it in for repair with samsung canada (thankfully still under one yr) but do u think they'll be able to find out that the phone's been rooted? I was thinking that since it doesn't even turn on they will have to replace the mainboard or something and won't be able to figure out but I'm a bit worried. Maybe I should've microwaved it for a bit before sending it off lol jks.
Anybody have experiences with this?
Click to expand...
Click to collapse
Did you tried to remove and insert a battery ?
so i've sent off the phone last week and according to the person at the repair centre, it's with the quality control folks right now to make sure that there's nothing wrong with it after the repair.
i was told that the 'mainboard' was replaced and that they've updated the os to the latest ics.
so does this mean that they never found out about the cm7 rom that was installed?
that's what a dead mainboard means right?
anxiously waiting for the phone to be shipped back now
If they haven't charged you for it, it's either that or they don't care. Either way you win.
Here is a story from real life...
Okay so I have a Xperia S. That I unlocked bootloader on. And installed root on. (i only used root to copy some data from games on my arc to my xperia s) then noticed the yellow tint on the screen. Sony have official announced they will fix yellow tint free of charge. So I decide to send the phone to get repaired. I flash a clean .ftf before I send it and wipe all data. But I didn’t relock bootloader.
So few days later I get a mail that the workshop won’t repair it because of the warranty has been broken with unauthorized software. And I have to pay the service bill before I can get the phone back. So I call Sony support and tell them this. He tells me that since this is a hardware problem know by Sony it shouldn’t have anything to do with the software I used. However he is not sure. And he has to check with his boss. So I wait and wait. And call him many times. And after two weeks he tells me there is nothing to do. They won’t pay my repair bill and they won’t fix the yellow tint.
So I pay the repair bill and decide to sell the phone and buy something else. But when I got I back it had new problems. There is no audio on. I can hear ringtones and alarm but not media or music. When somebody calls me I have to turn on speakers to hear them. Also the light at the bottom bar is only lighting up the “back” button, not the other 2.
The phone was working fine before I send it to workshop it was only the yellow tint. So I can only conclude they did something to my phone to mess it up.
So I call Sony support again. And they still state they won’t fix this new problem either because of the illegal software. Even tho it’s not my fault. However he says I can try to call the workshop.
I tried to fix the phone myself with no success. I tried everything. I relocked the bootloader and repaired via pc companion. No success. I repair via SEUS. No success. I tried everything in this post http://talk.sonymobile.com/message/248108 . No success.
And the lightbar is just a mystery.
So I have to wait until tomorrow to call the workshop. But with my luck they probably just blow me off. It’s my word against theirs that they broke my phone. As I can understand they can still see the phone has been unlocked even tho I relocked it again?
I don’t realy feel like send it in again only to get another bill. And I can’t sell it now because of the audio problem.
Anyone got any comments?
As far as I know, Sony service centers use Emma software and no it cannot show whether it was unlocked in past or not!! Check that you have relocked properly and try sending again!!
Sent from my LT26i using xda-premium
Harsh7689 said:
As far as I know, Sony service centers use Emma software and no it cannot show whether it was unlocked in past or not!! Check that you have relocked properly and try sending again!!
Sent from my LT26i using xda-premium
Click to expand...
Click to collapse
Since i wasn't able to use PC companion or seus before. And i can now it should be relocked right?
If i type *#*#7378423#*# is says "Bootloader unlock allowed says: Yes"
I used this guide: http://www.thespicygadgematics.com/2012/06/unlock-re-lock-sony-xperia-s-and-u.html
But what if they say: "we just had the phone in, and it was unlocked last time"
Maybe i should try another workshop...?
Booomber said:
Since i wasn't able to use PC companion or seus before. And i can now it should be relocked right?
If i type *#*#7378423#*# is says "Bootloader unlock allowed says: Yes"
I used this guide: http://www.thespicygadgematics.com/2012/06/unlock-re-lock-sony-xperia-s-and-u.html
But what if they say: "we just had the phone in, and it was unlocked last time"
Maybe i should try another workshop...?
Click to expand...
Click to collapse
Bingo!! Try a new workshop. And yes if you can use seus or pc studio shows you software info, you have locked it correctly
Use the thanks button if you feel I've helped you
Sent from my LT26i using xda-premium
Sorry to hear that dude.
You would think common sense and logic would be best in this situation, like you said, you only put software on the phone, you did not disassemble the damn thing, so Sony Support are being unreasonable, you did not take the phone apart and mess around with it, the workshop did and all paid repairs or warranty repairs come with a minimum of 3 months warranty to protect the end user, especially if it is an authorised Sony Repair Centre.
Threaten them with legal action, but do a little reasearch on google about your rights and see if they budge. Hope it works out.
Before I return my phone i did a full backup and copy everything on internal storage to pc. Then a system &data format and full wipe! Then relock bootloader and flash official firmware! Next format the whole internal storage to make sure there's no trace of any illegal software like CWM.. ! They got my screen replace without having any ideas that i have unlocked my bootloader.
Sent from my LT26i using xda premium
---------- Post added at 05:50 PM ---------- Previous post was at 05:46 PM ----------
One thing that keep me worried that time is the lost of DRM key which will not allow Walkman music player to download music info! So that's the point which state that u used to unlock ur bootloader! Anw lucky me they are not smart enough to catch me unlocking my bootloader! Then i called it "A perfect Crime".
Sent from my LT26i using xda premium
monivan said:
Before I return my phone i did a full backup and copy everything on internal storage to pc. Then a system &data format and full wipe! Then relock bootloader and flash official firmware! Next format the whole internal storage to make sure there's no trace of any illegal software like CWM.. ! They got my screen replace without having any ideas that i have unlocked my bootloader.
Sent from my LT26i using xda premium
---------- Post added at 05:50 PM ---------- Previous post was at 05:46 PM ----------
One thing that keep me worried that time is the lost of DRM key which will not allow Walkman music player to download music info! So that's the point which state that u used to unlock ur bootloader! Anw lucky me they are not smart enough to catch me unlocking my bootloader! Then i called it "A perfect Crime".
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
does this mean that sony doesn't store the imei numbers of phones that have been unlocked??
Btw, I had a horrible time with the service center too, not as horrible as the OP's though. They gave me a used phone which had previous users msgs in it and looked worn out as a replacement to the yellowish tint issue. And returning that was a challenge too, they just weren't accepting it, even though i showed them sms's in the phone which were a month old, finally got another replacement after a week. Now too scared to unlock bootloader..
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
You can share your experience with Sony here
http://forum.xda-developers.com/showthread.php?t=1847379
Sent from my ST25i using xda premium
monivan said:
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
Click to expand...
Click to collapse
You sure about this, if i relock my bootloader they wont know??
The Sony centre in my country says otherwise. After calling several times, I finally spoke to a person that understood what I meant by unlock bootloader(Yes, most of them had no idea what I was talking about, I even used simple terms such as developer unlock phone officially from Sony website etc)
The person said that they will fix the yellow tint since its a hardware issue. What is NOT covered after unlock bootloader is phone internals such as CPU or motherboard damage. They said they have put me in queue to send my phone in for repairs.
It's been almost 2 months and I am still waiting for my turn to repair my phone.
I called them up 2months ago they said I couldn't send it in now as there was no stock of the screen.and the shipment would be arriving next week. A week later I called and they said still no stock, next shipment in 2 weeks. Well, it's already 2 months and I'm not sure if I will ever get a chance to even repair the tint.
Honestly, poor customer service. Phone technical support staff don't know what is bootloader and they can't get their schedule right on when is the freaking shipment coming in.
imrock said:
You sure about this, if i relock my bootloader they wont know??
Click to expand...
Click to collapse
I think so! When i return my phone for a fix they didn't find out and they are really strict! My friend drop his XS and leave a really small scars near it's corner! They told him that" you have drop your phone and now ur warranty is invalid, pls come and get ur phone back"
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
I talked to the workshop today. And they said they haven't touched the phone. They just found out it had unauthorized software. And packed it again. And charged me 250kr/33 € for the trouble.
So now I have a useless phone. That only had yellow tint. But now have all kinds of problems. The audio and light problem might be software. But it can also be hardware. I Google the audio problem. Many seems to have it after ics update. Its liveware that thinks a headset is plugged in. I can't fix it. Tried every thing.
Im not very interesting in sending it again. Only to be charged 33 € again. I read somewhere else they have my imei number in the system ever since I've used the Sony site to unlock it. Some says they can't see it. So I don't know what to believe.
Sent from my GT-I9300 using xda app-developers app
Booomber said:
I talked to the workshop today. And they said they haven't touched the phone. They just found out it had unauthorized software. And packed it again. And charged me 250kr/33 € for the trouble.
So now I have a useless phone. That only had yellow tint. But now have all kinds of problems. The audio and light problem might be software. But it can also be hardware. I Google the audio problem. Many seems to have it after ics update. Its liveware that thinks a headset is plugged in. I can't fix it. Tried every thing.
Im not very interesting in sending it again. Only to be charged 33 € again. I read somewhere else they have my imei number in the system ever since I've used the Sony site to unlock it. Some says they can't see it. So I don't know what to believe.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I solved the audio thing after watching the video in this post. http://talk.sonymobile.com/message/248108 I tried to fiddle with the jack plug and liveware suddenly disconnected the headphones. So the sound is back now.
Booomber said:
I solved the audio thing after watching the video in this post. http://talk.sonymobile.com/message/248108 I tried to fiddle with the jack plug and liveware suddenly disconnected the headphones. So the sound is back now.
Click to expand...
Click to collapse
Well done buddy!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
monivan said:
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
Click to expand...
Click to collapse
The last digit of the IMEI is the checksum digit. It can be calculated using the first 14 digits. So having the first 14 digit is as good as having 15 digits.
I guess after relocking the bootloader and wipe out all traces, one could argue that he never attempted unlocking the bootloader even if the unlock server has record of the IMEI number, it could be someone entered the wrong IMEI number (as the server didn't ask for the checksum digit, so it is possible to enter the wrong numer to start with).
ken218 said:
The last digit of the IMEI is the checksum digit. It can be calculated using the first 14 digits. So having the first 14 digit is as good as having 15 digits.
I guess after relocking the bootloader and wipe out all traces, one could argue that he never attempted unlocking the bootloader even if the unlock server has record of the IMEI number, it could be someone entered the wrong IMEI number (as the server didn't ask for the checksum digit, so it is possible to enter the wrong numer to start with).
Click to expand...
Click to collapse
No you cannot argue that because they can easily find out that you have lost DRM keys.. You can never get them back once lost by unlocking!!
Use the thank button, it's there for a reason
Sent from my LT26i using xda premium
Hi guys, my phone is flashed so I guess that will make this whole process painful...
But here is the story, I have omega version 12.1 I think (maybe 11 or 13) it has been on my phone for 1 + months now, so I am fairly certain it isn't anything to do with firmware. Phone wont turn on, wont go into download mode or anything. I have tried taking the battery out and leaving it out for 5 minutes, still nothing.
It was working fine before I went to bed, had 10 percent battery and was just on home screen when I put it on charge, not in app or anything. Then seems to be hard bricked after waking up, so happened sometime overnight.
I am not with a carrier, brought it locally outright at my local consumers electronics store (JB-HI-FI)
Since it is hard bricked to the point it wont turn on in download mode does that mean there is no way for them to know it is flashed unless they fix it (in which all is ok)?
Never done a warranty return, do I just take it into store and they send it off? How long will this take?
On top of all this I cut my old sim doown using a cutting template, and it appeared to slide in fine, but after trying to remove it today the push eject isn't working, and tips to get this out, doesn't appear to be enough room to grip it with tweesers.
Thanks.
So as we keep on saying in all posts, the next step u have to make is try with an usb jig.
U know what is that?
xopito_cc said:
So as we keep on saying in all posts, the next step u have to make is try with an usb jig.
U know what is that?
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No, have never heard of one. Just talked to samsung live chat and they said to have a proper diagnostic to take it down to a service centre, would anyone recommend this, or try this jig thing first?
Nicholas68 said:
No, have never heard of one. Just talked to samsung live chat and they said to have a proper diagnostic to take it down to a service centre, would anyone recommend this, or try this jig thing first?
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Since it's already harbricked, i'd say just turn it in and let Samsung fix it for you. It is under warranty, and last time i brought in my i9000 that I bricked, they just replaced the phone. the jig is ok only if you already know where to get one or how to make one, but if you have to go out of your way for it, just use the warranty.
Sent from my LG-LU6200 using xda premium
JiroPrinz8 said:
Since it's already harbricked, i'd say just turn it in and let Samsung fix it for you. It is under warranty, and last time i brought in my i9000 that I bricked, they just replaced the phone. the jig is ok only if you already know where to get one or how to make one, but if you have to go out of your way for it, just use the warranty.
Sent from my LG-LU6200 using xda premium
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Ok, Think that is best, can't really go without phone for 2-3 weeks while waiting for a JIG to arrive.
Just a few questions about the service centre, do you think they will ask me if I have flashed the phone? Cause I'm afraid they will think the brick was caused by that (could be) but probably unlikely since it died during the night a month after its latest flash.
If they do get it working will they go in and check the flash counter? Then what happens?
And lastly, if they ask me if I have flashed it should I lie and say no?
Thanks for the help.
I ordered my jig from ebay from overseas but it arrived in a few days.
I am in Melbourne city btw, pm me if you are too. I can lend you mine.
Sent from my GT-I9300 using xda app-developers app
priyana said:
I ordered my jig from ebay from overseas but it arrived in a few days.
I am in Melbourne city btw, pm me if you are too. I can lend you mine.
Sent from my GT-I9300 using xda app-developers app
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Click to collapse
Nope brisbane here, thanks for the offer though. What would the chances be of a JIG fixing it though, cause I have a feeling the mainboard has died. Kinda wish I didn't turn off the red LED charging light, apparently some others who's phones hardbricked the light still turned on showing some sign of life.
Any suggestions on sorting out the micro sim card issue now, assume I have to get it our before taking it to service centre, or just leave it in for them to fix?
priyana said:
I ordered my jig from ebay from overseas but it arrived in a few days.
I am in Melbourne city btw, pm me if you are too. I can lend you mine.
Sent from my GT-I9300 using xda app-developers app
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Click to collapse
Does the jig work on s3? I have an old one from s2 and if I'm not wrong is not working on s3...
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ceo.mtcl said:
Does the jig work on s3? I have an old one from s2 and if I'm not wrong is not working on s3...
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-it will force the S3 in download mode
BUT
-it will not reset the flash counter like with S2
Got a little bit of good news, this might help other people out with jammed sim cards, NO damage and worked like a treat.
In the top of the sim card holder down the bottom left there is a little circle around one mill wide, got a sharp thumbtack and pushed it gentelly into the sim card, the just applied a little pressure and the sim card started to slide up, was very easy, had a great grip on the sim cad and no damage done trying to grab it with needle nose pliers like I read elsewhere, now to get the phone replaced or unbricked.
Thinking about it more I think it is a hardware fault, cause I had flashed the correct version of omega for international S3, I havn't had any wrong signs like freezing or crashing, been working flawlessly for over a month, then out of the blue completely dead. So I think I will just go into the service centre and tell them I suspect the motherboard has died, or the charger port (didn't charge over night), dont have a spare battery to test with though).
http://lifehacker.com/5940308/save-a-bricked-phone-using-paper-clips-and-pencil-graphite
Just a post tyat i found today..not sure if it ll work or not.
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That video is pretty cool, don't have an old connector to try it, but seeing as my phone didn't hard brick from a flash going wrong while flashing or wrong firmware or anything I have a feeling a JIG or similar wont work. Would try it if I had the connector though.
How often do batterys and charger ports fail, cause that could be another reason I guess.
Nicholas68 said:
Ok, Think that is best, can't really go without phone for 2-3 weeks while waiting for a JIG to arrive.
Just a few questions about the service centre, do you think they will ask me if I have flashed the phone? Cause I'm afraid they will think the brick was caused by that (could be) but probably unlikely since it died during the night a month after its latest flash.
If they do get it working will they go in and check the flash counter? Then what happens?
And lastly, if they ask me if I have flashed it should I lie and say no?
Thanks for the help.
Click to expand...
Click to collapse
Exactly. There were no problems with the flashing part, i think ypu have a hardware issue.
They didn't ask me anything really, just asked what happened prior to the phone dying.
But i was ready to lie my ass off.. lol!
Dont say anything about flashing. They wont even bother trying to flash the phone if they dont get it into download mode.
Sent from my LG-LU6200 using xda premium
JiroPrinz8 said:
Exactly. There were no problems with the flashing part, i think ypu have a hardware issue.
They didn't ask me anything really, just asked what happened prior to the phone dying.
But i was ready to lie my ass off.. lol!
Dont say anything about flashing. They wont even bother trying to flash the phone if they dont get it into download mode.
Sent from my LG-LU6200 using xda premium
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Click to collapse
Ok, thanks for the info, I've tried everything besides a JIG to try get it into a download mode, so I doubt they will get it into download mode, Ive seen a couple of other cases where the S3 has had a mainboard issue, only other thing is in the last week I have been using the wall charger where as I normally use the computer and usb, so not sure if this could link to it though, might have got a power surge, but had no storms in months so unlikely and the fuse box is modern with pretty good protection. Ill just go in and tell them it was working one night, and dead when I woke up the next morning, which is the truth. And if they ask if its flashed, ill miss understand them and say, not the screen wasn't flashing/flickering when it died, I was asleep
Reality is though if they get the phone to a restored point to where they can see the flash counter, then I no longer need their help to fix it.
One more question. At the service centres do they try fix it while I'm there, or do they tell s to come back in a few hours, or do they ring a few days later. And if they can't get it in download mode do they normally give you a replacement there? Or do they ship it off to get parts replaced and then ship it back taking weeks/months?
Thanks
I'd give the jig a chance. Just imho.
Btw it is very likely that the jig would arrive in, like, 24-48 hours if you choose the right seller, while other users already told you it's probably gonna take more then a few days (probably from 2 weeks to a month) for samsung to "close the ticket". In my experience only with apple you'd be up and running in less then a week.
Nicholas68 said:
One more question. At the service centres do they try fix it while I'm there, or do they tell s to come back in a few hours, or do they ring a few days later. And if they can't get it in download mode do they normally give you a replacement there? Or do they ship it off to get parts replaced and then ship it back taking weeks/months?
Thanks
Click to expand...
Click to collapse
I'm sure they will ask you to come back in a few days or even weeks. Don't think they will replace new unit for you. They will just replace the faulty part.
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I have the same issue so thought i would post here rather than starting a new thread.
Here's the story for mine. Working fine on current rom for about a month no issues at all. Today battery got to about 9% then switched off and i haven't been able to get it to turn on again, no download mode,no recovery, no charging led nothing at all.
I had to change my screen a couple of days ago, has been working fine with the broken screen for months, have i now voided my warranty?
A lot of faulty s3 i think... My s3 suddenly died last night. Battery is around 90+. Check the phone and it's not responding. Power button doesn't work. Doesn't even go to download mode or recovery mode. I'm running on stock ICS with root only. Sad part is I don't have any access for a jig right now. So can't test it. Bought this phone in SG and I'm in the Philippines right now. Warranty is good for SG only. Dec would be my next trip back to SG. By then no S3 as of now. For a phone I'm getting depressed LOL!
over the air jellybean brick my phone unrooted unflashed phone
BEWARE EVERYONE!! when updating to jellybean some do go very wrong! not all! but some do!! and it will brick your phone!! i updated over the air.. and for a few days. my phone kept on freezing! and locking up! one night i went to bed woke up and the phone was stuck on the boot screen! i thought thats weird took battery out, put back in, as ya do.. nothing took sim out and back in nothing... so only option was to reapair it through kies. put serial in and model number in it found the sortware. i downloaded it. told me to put phone in recovery mode.. so i did,kies said it was gonna install it to my phone.. but everytime it tryed to install it kept on saying it couldnt find my phone.. i tryed this all day long used different usb ports. different computers. to know avail, so my only option was to take it in for repair.. so i took it back to phones 4 u! they sent it away, i waited over 2 weeks! which was undiscrible it was like i lost my right arm with no phone! as you can imagine.. than the repair center turned round and said that the phone has been rooted! which it hadnt!! and they said this in order to brake the terms and conditions of my warentee so phones 4 u can get out of giving me a new handset. so they all save money!! i wouldnt do that to a 500 pound phone!! the phone does everything you could want from a phone! im launching a full investigation into this matter.. and have writen a formall complaint to phones 4 u headoffice, and will be contacting trading standards, ofcom, watchdog, and the ombudsman, and plaster it on all the forums ,social networking sights i can think of, to give them as much bad press as possible!! untill my problem is resolved and i will restore there name and clear it once they have done the right thing by me
I am afraid I can also report a bricked S3 here.
Rooted two weeks ago, but did not yet install a rom. Didn't Triangleaway yet aswell.
Same problem as described, I was browsing the net, and suddenly, screen went black (off). Could not get it powered on anymore. (nor in download/recovery mode)
So i brought it to the local telecom service center of my office, they could tell me the battery was fine and the buttons were working but they never saw one in this state.
So they are sending it to a samsung repair company.
This was two days ago, heard nothing yet, but I am very curious if I will get repaired or if I need to pay because of the rooting.
Will post the result if I know more.
Does anyone know if this problem also happens to people who did not root?
Having a bricked phone through whatever means is a pain. That's a given. But, are you worried about Sony denying you repair due to certain "modifications" on your phone?
Having bricked my Xperia U at least 4 times now, each repair has gone perfectly. My phone was full of modified software (Custom ROM's, no DRM keys, modified TA partition, etc.) but they still were happy to repair it. My advice to anybody who is sending their Xperia in to Sony Customer Service.
Flash a Stock FTF (If you can). If not, never fear. I've sent in a completely fried phone loaded with CyanogenMod, and they've still had the courtesy to repair it.
Think of a realistic fault, other than "I tried to unlock my bootloader by modifying my TA partition" or whatever. When you're explaining it to the service engineer (Whether they're your provider or Sony directly), state that it's got a "touch screen fault". Come up with an alibi on why your device isn't working, for instance:
I charged my phone overnight. When I turned it on in the morning, it just refused to boot. The red light flashes but that's it.
ACT DUMB. The more tech-savvy they believe you are, the less likely they are to accept you under warranty
Obviously, take this advice with a grain of salt. Whilst lying is horrible and unethical, if it saves you buying a new phone then I believe it's worth it.
Many thanks,
-Toby
The same thing I did last week hahaha! They repaired it
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DavidMKD said:
The same thing I did last week hahaha! They repaired it
Sent from my LT22i using Tapatalk 2
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Haha, awesome news. I only made this thread for people who constantly ask for stock FTF's and such so they can send off for repair
I love the last advice lmao
Thank you for this advice...
R: [ADVICE] Preparation | Sending a bricked handset to Sony
Just say:
"Have you used custom rom?"
"ROM? You mean CD?"
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