Here is a story from real life...
Okay so I have a Xperia S. That I unlocked bootloader on. And installed root on. (i only used root to copy some data from games on my arc to my xperia s) then noticed the yellow tint on the screen. Sony have official announced they will fix yellow tint free of charge. So I decide to send the phone to get repaired. I flash a clean .ftf before I send it and wipe all data. But I didn’t relock bootloader.
So few days later I get a mail that the workshop won’t repair it because of the warranty has been broken with unauthorized software. And I have to pay the service bill before I can get the phone back. So I call Sony support and tell them this. He tells me that since this is a hardware problem know by Sony it shouldn’t have anything to do with the software I used. However he is not sure. And he has to check with his boss. So I wait and wait. And call him many times. And after two weeks he tells me there is nothing to do. They won’t pay my repair bill and they won’t fix the yellow tint.
So I pay the repair bill and decide to sell the phone and buy something else. But when I got I back it had new problems. There is no audio on. I can hear ringtones and alarm but not media or music. When somebody calls me I have to turn on speakers to hear them. Also the light at the bottom bar is only lighting up the “back” button, not the other 2.
The phone was working fine before I send it to workshop it was only the yellow tint. So I can only conclude they did something to my phone to mess it up.
So I call Sony support again. And they still state they won’t fix this new problem either because of the illegal software. Even tho it’s not my fault. However he says I can try to call the workshop.
I tried to fix the phone myself with no success. I tried everything. I relocked the bootloader and repaired via pc companion. No success. I repair via SEUS. No success. I tried everything in this post http://talk.sonymobile.com/message/248108 . No success.
And the lightbar is just a mystery.
So I have to wait until tomorrow to call the workshop. But with my luck they probably just blow me off. It’s my word against theirs that they broke my phone. As I can understand they can still see the phone has been unlocked even tho I relocked it again?
I don’t realy feel like send it in again only to get another bill. And I can’t sell it now because of the audio problem.
Anyone got any comments?
As far as I know, Sony service centers use Emma software and no it cannot show whether it was unlocked in past or not!! Check that you have relocked properly and try sending again!!
Sent from my LT26i using xda-premium
Harsh7689 said:
As far as I know, Sony service centers use Emma software and no it cannot show whether it was unlocked in past or not!! Check that you have relocked properly and try sending again!!
Sent from my LT26i using xda-premium
Click to expand...
Click to collapse
Since i wasn't able to use PC companion or seus before. And i can now it should be relocked right?
If i type *#*#7378423#*# is says "Bootloader unlock allowed says: Yes"
I used this guide: http://www.thespicygadgematics.com/2012/06/unlock-re-lock-sony-xperia-s-and-u.html
But what if they say: "we just had the phone in, and it was unlocked last time"
Maybe i should try another workshop...?
Booomber said:
Since i wasn't able to use PC companion or seus before. And i can now it should be relocked right?
If i type *#*#7378423#*# is says "Bootloader unlock allowed says: Yes"
I used this guide: http://www.thespicygadgematics.com/2012/06/unlock-re-lock-sony-xperia-s-and-u.html
But what if they say: "we just had the phone in, and it was unlocked last time"
Maybe i should try another workshop...?
Click to expand...
Click to collapse
Bingo!! Try a new workshop. And yes if you can use seus or pc studio shows you software info, you have locked it correctly
Use the thanks button if you feel I've helped you
Sent from my LT26i using xda-premium
Sorry to hear that dude.
You would think common sense and logic would be best in this situation, like you said, you only put software on the phone, you did not disassemble the damn thing, so Sony Support are being unreasonable, you did not take the phone apart and mess around with it, the workshop did and all paid repairs or warranty repairs come with a minimum of 3 months warranty to protect the end user, especially if it is an authorised Sony Repair Centre.
Threaten them with legal action, but do a little reasearch on google about your rights and see if they budge. Hope it works out.
Before I return my phone i did a full backup and copy everything on internal storage to pc. Then a system &data format and full wipe! Then relock bootloader and flash official firmware! Next format the whole internal storage to make sure there's no trace of any illegal software like CWM.. ! They got my screen replace without having any ideas that i have unlocked my bootloader.
Sent from my LT26i using xda premium
---------- Post added at 05:50 PM ---------- Previous post was at 05:46 PM ----------
One thing that keep me worried that time is the lost of DRM key which will not allow Walkman music player to download music info! So that's the point which state that u used to unlock ur bootloader! Anw lucky me they are not smart enough to catch me unlocking my bootloader! Then i called it "A perfect Crime".
Sent from my LT26i using xda premium
monivan said:
Before I return my phone i did a full backup and copy everything on internal storage to pc. Then a system &data format and full wipe! Then relock bootloader and flash official firmware! Next format the whole internal storage to make sure there's no trace of any illegal software like CWM.. ! They got my screen replace without having any ideas that i have unlocked my bootloader.
Sent from my LT26i using xda premium
---------- Post added at 05:50 PM ---------- Previous post was at 05:46 PM ----------
One thing that keep me worried that time is the lost of DRM key which will not allow Walkman music player to download music info! So that's the point which state that u used to unlock ur bootloader! Anw lucky me they are not smart enough to catch me unlocking my bootloader! Then i called it "A perfect Crime".
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
does this mean that sony doesn't store the imei numbers of phones that have been unlocked??
Btw, I had a horrible time with the service center too, not as horrible as the OP's though. They gave me a used phone which had previous users msgs in it and looked worn out as a replacement to the yellowish tint issue. And returning that was a challenge too, they just weren't accepting it, even though i showed them sms's in the phone which were a month old, finally got another replacement after a week. Now too scared to unlock bootloader..
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
You can share your experience with Sony here
http://forum.xda-developers.com/showthread.php?t=1847379
Sent from my ST25i using xda premium
monivan said:
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
Click to expand...
Click to collapse
You sure about this, if i relock my bootloader they wont know??
The Sony centre in my country says otherwise. After calling several times, I finally spoke to a person that understood what I meant by unlock bootloader(Yes, most of them had no idea what I was talking about, I even used simple terms such as developer unlock phone officially from Sony website etc)
The person said that they will fix the yellow tint since its a hardware issue. What is NOT covered after unlock bootloader is phone internals such as CPU or motherboard damage. They said they have put me in queue to send my phone in for repairs.
It's been almost 2 months and I am still waiting for my turn to repair my phone.
I called them up 2months ago they said I couldn't send it in now as there was no stock of the screen.and the shipment would be arriving next week. A week later I called and they said still no stock, next shipment in 2 weeks. Well, it's already 2 months and I'm not sure if I will ever get a chance to even repair the tint.
Honestly, poor customer service. Phone technical support staff don't know what is bootloader and they can't get their schedule right on when is the freaking shipment coming in.
imrock said:
You sure about this, if i relock my bootloader they wont know??
Click to expand...
Click to collapse
I think so! When i return my phone for a fix they didn't find out and they are really strict! My friend drop his XS and leave a really small scars near it's corner! They told him that" you have drop your phone and now ur warranty is invalid, pls come and get ur phone back"
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
I talked to the workshop today. And they said they haven't touched the phone. They just found out it had unauthorized software. And packed it again. And charged me 250kr/33 € for the trouble.
So now I have a useless phone. That only had yellow tint. But now have all kinds of problems. The audio and light problem might be software. But it can also be hardware. I Google the audio problem. Many seems to have it after ics update. Its liveware that thinks a headset is plugged in. I can't fix it. Tried every thing.
Im not very interesting in sending it again. Only to be charged 33 € again. I read somewhere else they have my imei number in the system ever since I've used the Sony site to unlock it. Some says they can't see it. So I don't know what to believe.
Sent from my GT-I9300 using xda app-developers app
Booomber said:
I talked to the workshop today. And they said they haven't touched the phone. They just found out it had unauthorized software. And packed it again. And charged me 250kr/33 € for the trouble.
So now I have a useless phone. That only had yellow tint. But now have all kinds of problems. The audio and light problem might be software. But it can also be hardware. I Google the audio problem. Many seems to have it after ics update. Its liveware that thinks a headset is plugged in. I can't fix it. Tried every thing.
Im not very interesting in sending it again. Only to be charged 33 € again. I read somewhere else they have my imei number in the system ever since I've used the Sony site to unlock it. Some says they can't see it. So I don't know what to believe.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I solved the audio thing after watching the video in this post. http://talk.sonymobile.com/message/248108 I tried to fiddle with the jack plug and liveware suddenly disconnected the headphones. So the sound is back now.
Booomber said:
I solved the audio thing after watching the video in this post. http://talk.sonymobile.com/message/248108 I tried to fiddle with the jack plug and liveware suddenly disconnected the headphones. So the sound is back now.
Click to expand...
Click to collapse
Well done buddy!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
monivan said:
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
Click to expand...
Click to collapse
The last digit of the IMEI is the checksum digit. It can be calculated using the first 14 digits. So having the first 14 digit is as good as having 15 digits.
I guess after relocking the bootloader and wipe out all traces, one could argue that he never attempted unlocking the bootloader even if the unlock server has record of the IMEI number, it could be someone entered the wrong IMEI number (as the server didn't ask for the checksum digit, so it is possible to enter the wrong numer to start with).
ken218 said:
The last digit of the IMEI is the checksum digit. It can be calculated using the first 14 digits. So having the first 14 digit is as good as having 15 digits.
I guess after relocking the bootloader and wipe out all traces, one could argue that he never attempted unlocking the bootloader even if the unlock server has record of the IMEI number, it could be someone entered the wrong IMEI number (as the server didn't ask for the checksum digit, so it is possible to enter the wrong numer to start with).
Click to expand...
Click to collapse
No you cannot argue that because they can easily find out that you have lost DRM keys.. You can never get them back once lost by unlocking!!
Use the thank button, it's there for a reason
Sent from my LT26i using xda premium
Related
Well as the title says i rooted the phone a long time ago. I noticed my phone didn't charge yesterday so I started messing with it and realized it would need to be sent back. so I wanted to start unrooting, but I couldn't connect into flash or usb at all. I did manage to start a flash once , but then it lost connection half way through and the phone doesn't turn on at all now. I can't wiggle usb or anything at all to get it to recognize so I imagine the board or something need to b replaced. question is will sony be able to tell my phone is rooted in its condition and if the replace board i'm in the clear right? thanks guys!
breitlingtim said:
Well as the title says i rooted the phone a long time ago. I noticed my phone didn't charge yesterday so I started messing with it and realized it would need to be sent back. so I wanted to start unrooting, but I couldn't connect into flash or usb at all. I did manage to start a flash once , but then it lost connection half way through and the phone doesn't turn on at all now. I can't wiggle usb or anything at all to get it to recognize so I imagine the board or something need to b replaced. question is will sony be able to tell my phone is rooted in its condition and if the replace board i'm in the clear right? thanks guys!
Click to expand...
Click to collapse
i think if it doesnot turn on they dont bother repairing it.it is happen with a printer i giveback to bestbuy and they replace it right away without even plunging to power.
oh yeah when I say doesn't turn on I mean it vibrates as usual when u try to power on, but it goes no where. no sony logo or anything.
Oh no. Just tell them the truth, hopefully they don't care... wish ur phone good luck...
Sent from my X10i using XDA Premium App
Well technically rooting the handset does void the warranty. However, if there's no way for it to turn on, I don't see how they'll be able to tell!
Just use sony ericsson update service
I had the same and it worked for me
EDIT: you can download it on the sony ericsson website
Sent from my X10i TripNMiUI using XDA App
timotuithof said:
Just use sony ericsson update service
I had the same and it worked for me
EDIT: you can download it on the sony ericsson website
Sent from my X10i TripNMiUI using XDA App
Click to expand...
Click to collapse
I have tried the SE update service and the phone won't go into flash mode because it seems that the usb port is faulty and loses connection. I'm just sending it in and hoping it gets by them. If not I will just pay for the repair I guess.
breitlingtim said:
I have tried the SE update service and the phone won't go into flash mode because it seems that the usb port is faulty and loses connection. I'm just sending it in and hoping it gets by them. If not I will just pay for the repair I guess.
Click to expand...
Click to collapse
I hope for you its free
Sent from my X10i TripNMiUI using XDA App
This happened to me too. USB port was faulty, couldn't charge, couldn't flash. Vibrate on power key and red light flash but no Sony logo or anything. I borrowed a friends fully charged battery and got phone turned on. Entered recovery and wiped everything, system, data and cache. Then sent it off for repair as it was then a blank phone. They just sent me a new one
Sent from my X10i using XDA App
Thanks....This eases my mind a little. My wife actually has an x10 as well and I tried her battery as well and it won't go anywhere. It just doesn't work so I am fairly confident that they will jsut be repairing or sending me a new one. It goes out tomorrow so my fingers are crossed. Thanks again for the insight everyone.
Update: I called Sony today for an update on my repair and I was told there was no record of my service request. The support agent I spoke to assured me he would call me back by the end of the day with an update. Well I was waiting and UPS arrives suprising me with my phone The packaging was verrrry bad. It was in a flimsy box wrap in some thin styrofoam wrap thing. The box was dented pretty badly, but the phone seemed to be in working order. The best part is they just sent me a straight replacement. So I put sim in and power her up and it's asking for an unlock code...AHHHHHH!!!!!!!! Spoke to Sony, AT&T and Rogers to try and get them to provide one, but they wouldn't give me one. So now I am waiting for a code to be sent to me from an online company. Hopefully will be up and running within the next 24 hours. I'm just happy it was replaced no questions asked. It actually was sent out to me the same day it was received so that's some quick turn around time.
They can always check for root eeven if it doesnt turn on how? Via the sdcard they take it out and plug it into a sdcard reader then onnpc they check for stuff unusual like superuser app or anything revelant lol
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shahkam said:
They can always check for root eeven if it doesnt turn on how? Via the sdcard they take it out and plug it into a sdcard reader then onnpc they check for stuff unusual like superuser app or anything revelant lol
Sent from my X10i using XDA Premium App
Click to expand...
Click to collapse
Before you send it in they tell you to remove sim, sd card, battery and back cover.
breitlingtim said:
Before you send it in they tell you to remove sim, sd card, battery and back cover.
Click to expand...
Click to collapse
And besides, files related to root are not stored on the SD.
From release notes on emma you can see that from 2.11.4 version they added detection of rooted phones..
So answer is yes, they can detect if phone is rooted, ofc if they are able to read data from phone..
I have tried 3 different unlock companies online and none have been able to generate a unlock code for my new phone. This is unreal. I dodged the rooted phone issue easily since they couldn't power on phone, but they sent me back a locked Rogers phone and no luck getting it unlocked yet. This sucks :-(
Hi to all!
I need some help for a urgent problem!!!!!
I bought 2 weeks ago a new xperia neo in a big chain store. I haven't rooted it, flashed,.. I haven't done nothing like this.
In this days I have tried to do the update at the firmware 0.62 but SEUS and Pc Companion says that I have a modified software and I can't update.
So I think they have sold me an used phone.
With the *#*#7378423#*#* code I have seen that it's write:
Rooting status:
Bootloader unlocked: Yes
So, i have understand that the bootloader is unlooked and the phone is surely used, it's right??
How can I demonstrate that the modifying has done before the date I have bought it?
There is a date of the flashing saved or an other way to demonstrate that the phone is used and it was modified before I bought it???
Please help me because I don't know what to do!!
Thanks.
pioloo said:
Hi to all!
I need some help for a urgent problem!!!!!
I bought 2 weeks ago a new xperia neo in a big chain store. I haven't rooted it, flashed,.. I haven't done nothing like this.
In this days I have tried to do the update at the firmware 0.62 but SEUS and Pc Companion says that I have a modified software and I can't update.
So I think they have sold me an used phone.
With the *#*#7378423#*#* code I have seen that it's write:
Rooting status:
Bootloader unlocked: Yes
So, i have understand that the bootloader is unlooked and the phone is surely used, it's right??
How can I demonstrate that the modifying has done before the date I have bought it?
There is a date of the flashing saved or an other way to demonstrate that the phone is used and it was modified before I bought it???
Please help me because I don't know what to do!!
Thanks.
Click to expand...
Click to collapse
do nothing and thank them they saved you hours of stress
thats great news why complain but if it breaks then your nacked because of warenty void
wasnt the box sealed? does the phone look new? (no scratched, finger prints etc.).
are you sure it says "Bootloader unlocked: Yes"? or is it "Bootloader unlock allowed: Yes"?
if it is the second, it only means the phone was not locked by an operator. mine has the same message and no problems updating with pc companion (went from .42 to .58).
if you want to know if it is rooted, try using an application from market that requires root (droid wall, proxy droid, root explorer etc.)
kormatoes said:
do nothing and thank them they saved you hours of stress
thats great news why complain but if it breaks then your nacked because of warenty void
Click to expand...
Click to collapse
Yes, but I have payd it like a new one and I want to have the guarantee at least up to ICS.
woody.woodpecker said:
wasnt the box sealed? does the phone look new? (no scratched, finger prints etc.).
are you sure it says "Bootloader unlocked: Yes"? or is it "Bootloader unlock allowed: Yes"?
if it is the second, it only means the phone was not locked by an operator. mine has the same message and no problems updating with pc companion (went from .42 to .58).
if you want to know if it is rooted, try using an application from market that requires root (droid wall, proxy droid, root explorer etc.)
Click to expand...
Click to collapse
In the box I haven't seen any seal, but the phone looks new.
Yes, it's "Bootloader unlocked: Yes"
I have tried but I haven't root privileges, maybe they have flashed a stock rom to sell it like new?
Believe me you will get ics
Sent from my MT15i using Tapatalk
pioloo said:
Yes, but I have payd it like a new one and I want to have the guarantee at least up to ICS.
In the box I haven't seen any seal, but the phone looks new.
Yes, it's "Bootloader unlocked: Yes"
I have tried but I haven't root privileges, maybe they have flashed a stock rom to sell it like new?
Click to expand...
Click to collapse
You still get Ics , flashtool my friend ;-)
Sent from my MT15i using xda premium
Well I'd not have paid for this phone, it's obviously used. Would you buy milk that some hairy fat guy opened, took a sip of and then sealed the package? Would you buy a phone for full price that some guy used and did who knows what? You'd really pay for used phone as much as for new phone? You'd really cheer for being cheated?
So for OP, you asked a fair question. The answer is, this phone is used and you're being robbed of your money, unless you paid noticeably less than for new Xperia neo. So do what you will, your money, your responsibility.
I would rather contact Sony Ericsson first and then the shop you got the phone from.
the seal would have to be on the box. you cant open the box until you cut the seal. mine was opened in front of me and the seller had some trouble cutting the seal.
i would guess somebody messed with its software (the company that imported it), but not used the phone per se. some smaller companies import locked phones and unlock them then sell as "unlocked" phone (usually at lower price than official retailers). they replace the original SE seal with their own seal.
if you payed less than usual price, i would say mess with the software yourself and make it suit your needs/wishes.
I'd not be so trusting, this phone could have been in use for a week. I've noticed some reseller shop employees having that mentality "I'll just use it for a week, as long as no one notices I am fine."
It could even be a developer phone, which you get for almost free.
How do you make the difference what is what with such a phone? What if sometime later you need to take it for guarantee repairs and Sony tells you "you messed the phone up, now you got to pay for services"
This "shut up and hope you're lucky" is just silly. It's cheating by a company, isn't that awful already?
Breaking a guarantee provided by company is your choice. It's your phone, your money. This guy didn't have a liberty to even make that choice. So...
Yes, I've paid like for a new one, for this I feel cheated.
So I don't know what to do, sure I'll go to talk with the vendor (that is a big chain, and for this I thought I could trust, but evidently I was wrong)
But at the moment I have no proof if they tell me that I flashed it...
For this I'm looking for everything that can proof that the flash was before the sold date.
Anyone know if it's possible explore the files on the phone memory to see the creation date??
Or other things like this?
and thanks to everyone for the help!!
P.S.: I've looked also for the deleted files on SD but unfortunely it seems new (or formatted very well)
https://market.android.com/details?...sMSwxLDEsImNvbS5lc3Ryb25ncy5hbmRyb2lkLnBvcCJd
install this and try to see the proprieties of system folders, to see system files you need root, but if you want to go talk to them don't root it before.
dioggo92 said:
install this and try to see the proprieties of system folders, to see system files you need root, but if you want to go talk to them don't root it before.
Click to expand...
Click to collapse
Thanks for the great idea!!
I've tried with this but it doesn't shows the internal memory, only shows the SD memory,but I have also tried with "File Expert" and it shows me all the internal memory and there is the date of some files:
- some files are dated 01/jan/1970 "I think the ones of the xperia factory installation"
- some are dated with the date of today
- but there are also some files modified in september / october
now I hope the final question I have to ask you...
Which are the files/directory that you can modifying only flashing/rooting, and not in the normal use??
so they can't say me that they have only opened the phone but is a proof they have modyfied it!!!
If its really a big chain as you say, I doubt they will challenge you on it. People saying "It was like that when I got it" is something I doubt they hear a lot from people who just bought the phone, wanting it exchanged.
People who make warranty claims in such situations, I'm sure they've heard it plenty.
Basically the more time you wait, the more suspicious it will seem. Think about the scenario:
1. Someone buys a new phone.
2. Goes home, discovers its likely been used before.
3. Next days returns it, showing the bootloader was already unlocked.
The alternative explanation for the shop, is that you unlocked it yourself in the first day, and then immediately got cold feet about unlocking the BL and returned it. They are unlikely to push such an unlikely alternate theory.
I know it might not have been just a day, but you see my point: the shorter the time, the less likely you are to be challenged. A reputable shop in this situation will not doubt you (not likely, at the very least).
If they don't accept your story, say you'll to escalate it to a local authority or by contacting SE (e.g. if employees use the phones, the managers will know about this, and would fear it becoming public in an investigation by someone else; if it was unlocked by someone else, they risk exposing less-than-ideal distribution channels).
Also, ignore those who are saying you should be happy with an unlocked BL. The official BL unlock is so simple (which is what it is if SE rejected the device), you would never need someone to do it for you. If you wanted a secondhand preunlocked device, you should pay secondhand price.
Well if it was me I would be happy but where im from this just would not happen "i hope this is the case"anyway but like he said iff you don't return on day one more fool you moral of the story just flash what you want and move on
Sent from my MT15i using Tapatalk
kormatoes said:
Well if it was me I would be happy but where im from this just would not happen "i hope this is the case"anyway but like he said iff you don't return on day one more fool you moral of the story just flash what you want and move on
Sent from my MT15i using Tapatalk
Click to expand...
Click to collapse
same opinion here , just move on man , appreciate what you have got
How was it unlocked, if it was the official way then they will know when the key was requested get that and return the phone to the supplier.
Sent from my MT11i using Tapatalk
mpiekp said:
How was it unlocked, if it was the official way then they will know when the key was requested get that and return the phone to the supplier.
Sent from my MT11i using Tapatalk
Click to expand...
Click to collapse
I hope!
I have talk with the shop and I returned the phone to the Sony reparation center and if they found I haven't modified the phone, the shop said will give me a new phone...
P.S.: I know the Unlock of bootloader is a good thing but maybe the phone was used in wrong ways and damaged in something! I don't know, and sure I haven't the guarantee.
So, if I want isn't too difficult unlock it, but before I have the full guarantee and I'm sure no one has used it.
if I wanted to buy a used phone at least I could save some money!!
Please help read!!
So my HTC amaze died on me about 2 days ago I was listening to my music in my car connected through Bluetooth then a cop passed by and everything shut off haha coincidence haha anyway went home had no service like absolutely nothing thought nothing of it and went to sleep, next morning still nothing and ever since now its dead. Called HTC they said most likely its T-Mobile not the phone but they sent me a replacement back cover (which is cool) because the antennas are on the back anyway I know this isn't the problem because even without the back cover you can still get signal. So I took phone to T-Mobile put new sim tested and nothing so now I know its the phone not T-Mobile. Anyway my question is how can I prepare to send back to T-Mobile I have relocked phone put stock recovery and put leaked ics Rom. So is that bad that it sais relocked and bad if I'm using leaked ics rom I know its voids warrenty when it sais relocked but my software and phone everything works perfect its just the signal so will they fix it? And when I send in could I send phone with a eBay bought battery not HTC one so they could send me a new battery or should I send only HTC battery, phone, and back cover. And also is there any fix for this so I don't have to send in? Please help thanks
You can install official ruu and that will update and install your hboot to locked, which is what tells them if it's locked or relocked. If you don't know how to do this you need to read. Also I've been hearing that ever since s off became available they are considering as voiding warranty not sure if this has taken effect yet or if it matters but just to be sure if your s off read the section that tells you how to s on.
Now before you send have you tried toggling airplane mode on and off ? Still no signal? Flash the official ruu usually fixes these issues. If still no signal then I suggest you send it in.
Sent from my HTC_Amaze_4G using xda premium
fcpelayo said:
You can install official ruu and that will update and install your hboot to locked, which is what tells them if it's locked or relocked. If you don't know how to do this you need to read. Also I've been hearing that ever since s off became available they are considering as voiding warranty not sure if this has taken effect yet or if it matters but just to be sure if your s off read the section that tells you how to s on.
Now before you send have you tried toggling airplane mode on and off ? Still no signal? Flash the official ruu usually fixes these issues. If still no signal then I suggest you send it in.
Sent from my HTC_Amaze_4G using xda premium
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Click to collapse
It's still gonna say relocked, the only way he can get it back to "locked", is if he s-off's the device, once s-off is successful, it automatically puts it as locked all over again, he can leave it as lock, restore a stock ruu, then using, use the command: fastboot writesecureflag 3, that will s-on the device along with everything else being complete stock.
Hmm ya I know how to ruu wich I did but I ruu the ics leak and now everything's stock accept that it sais relocked and want to know if that's gonna be a problem for warrenty when I send it in? It shouldnt since its not software problem? And ya hear how to s off just don't want to try wire trick and all that. And yep tryed turning off and on airplane mode turning off radio taking T-Mobile to change sim cards have original stock Rom tryed *#*#4636#*#* all those tricks but nothing.
Sent from my HTC_Amaze_4G using xda app-developers app
Dark Nightmare said:
It's still gonna say relocked, the only way he can get it back to "locked", is if he s-off's the device, once s-off is successful, it automatically puts it as locked all over again, he can leave it as lock, restore a stock ruu, then using, use the command: fastboot writesecureflag 3, that will s-on the device along with everything else being complete stock.
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Yeah I wasn't sure if he was s off or not but thanks for correcting me.
cast2brian said:
Hmm ya I know how to ruu wich I did but I ruu the ics leak and now everything's stock accept that it sais relocked and want to know if that's gonna be a problem for warrenty when I send it in? It shouldnt since its not software problem? And ya hear how to s off just don't want to try wire trick and all that. And yep tryed turning off and on airplane mode turning off radio taking T-Mobile to change sim cards have original stock Rom tryed *#*#4636#*#* all those tricks but nothing.
Sent from my HTC_Amaze_4G using xda app-developers app
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When you chose to unlock boatloader you voided your warranty. So by saying relocked it tells them you unlocked it. You need to do what dark nightmare says or you run the risk of not warranting your phone. Luckily for me I "lost" my phone so I couldn't send it in.
Sent from my HTC_Amaze_4G using xda premium
fcpelayo said:
Yeah I wasn't sure if he was s off or not but thanks for correcting me.
When you chose to unlock boatloader you voided your warranty. So by saying relocked it tells them you unlocked it. You need to do what dark nightmare says or you run the risk of not warranting your phone. Luckily for me I "lost" my phone so I couldn't send it in.
Sent from my HTC_Amaze_4G using xda premium
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Just trying to help you get that under your hat, no offense meant.
Aw man well hope HTC is cool about it since its not a software problem but just gotta hope for the best!! Ha argh sucks I bought this on craigslist a couple months back for $300 ha I have pre paid
Sent from my HTC_Amaze_4G using xda app-developers app
Aw man well hope HTC is cool about it since its not a software problem but just gotta hope for the best!! Ha argh sucks I bought this on craigslist a couple months back for $300 ha I have pre paid <br />
<br />
Sent from my HTC_Amaze_4G using xda app-developers app
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I've never heard of a warranty exchange get denied for this phone... even rooted. Most issues with this device are hw issues... u will be fine
Sent from my HTC One S using Tapatalk 2
aw glacierguy thanks for the positive attitude! hope everything goes good for my phone!
So update for everyone i called HTC back and told them to cancel my back cover replacement for the Amaze because i know this is not the reason why i have no bars! because without that cover i still had bars and i know the amaze has some more antennas inside the device. Anyway i told them that i want to send the phone in for repairs so now everything set up and just have to send the phone on its way :crying: hope its a hardware issue and they can fix it. In the mean time got kinda intresting email from HTC saying
"After we receive the device, we will diagnose it and if there are any damages that fall outside of the limited warranty, we will contact you with a quotation to repair. If you choose not to repair, a service fee of up to $35 dollars will be charged and the device will be returned unrepaired."
Yes kinda scared me but hope i don't have to pay anything for this repair so everyone wish me luck and ill let you guys know how everything goes.
Sucks im probably not gonna have my phone for about a month
Just asking, but even if you managed to get the phone completely back to stock and say "Locked" isn't HTC able to tell if you've unlocked the bootloader via their unlock process on the website?
I was under the impression that the entire reason for the HTC unlock process (getting the key from the phone, etc) was so that they would have a database of phones that have had their bootloader unlocked? I'm kind of new to this but that was my impression.
ericdjobs said:
Just asking, but even if you managed to get the phone completely back to stock and say "Locked" isn't HTC able to tell if you've unlocked the bootloader via their unlock process on the website?
I was under the impression that the entire reason for the HTC unlock process (getting the key from the phone, etc) was so that they would have a database of phones that have had their bootloader unlocked? I'm kind of new to this but that was my impression.
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I think they do have a database, yes, but that only tells them that you requested the file, they can't know you YOU used the file, can they? Huh? Nope, if they knew you used the file, that sir would be invasion of privacy, then they'd be paying for more than just a simple device replacement with the lawsuits that would be hitting them from every mobile device owner using their product.
So once it says "Locked", they can't say you voided your warranty, then they'd have to prove it.
Yes what darknightmare said you could get token but maybe last second decided not to do it haha anywho sending it saying relocked hope they fix hardware issue if not maybe gotta spend money?
Dark Nightmare said:
I think they do have a database, yes, but that only tells them that you requested the file, they can't know you YOU used the file, can they? Huh? Nope, if they knew you used the file, that sir would be invasion of privacy, then they'd be paying for more than just a simple device replacement with the lawsuits that would be hitting them from every mobile device owner using their product.
So once it says "Locked", they can't say you voided your warranty, then they'd have to prove it.
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They don't need a database. There is no way I know of to get a "locked" phone once it has been unlocked. It will say "relocked". So HTC knows it has had an unlocked bootloader. That doesn't necessarily negate the warranty so far as HTC is concerned. I've read that they have fixed what are obviously hardware problems. But they won't fix anything that a ROM screwed up unless you pay.
The wildcard is T-Mobile. They may or may not be picky about these sort of things.
Ya for sure lets see what htc sais shipped out today through ups htc should get it thursday hope ups loses or breaks my packagae have 300 dollar insurance ha but yep anyone know of any prices for this fix?
stevedebi said:
They don't need a database. There is no way I know of to get a "locked" phone once it has been unlocked. It will say "relocked". So HTC knows it has had an unlocked bootloader. That doesn't necessarily negate the warranty so far as HTC is concerned. I've read that they have fixed what are obviously hardware problems. But they won't fix anything that a ROM screwed up unless you pay.
The wildcard is T-Mobile. They may or may not be picky about these sort of things.
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Sir, when I say there is a way to get a "locked" bootloader, please don't argue with me unless you can prove my theories wrong, , I have tested and proven everything I speak of, I don't just say something because I want to.
Edit: For the record, once it says "relocked" you have voided your warranty, if you read the agreement on HTC website when unlocking your bootloader and the message on the device when unlocking, it clearly states by unlocking your bootloader you are voiding your warranty.
Dark Nightmare said:
Sir, when I say there is a way to get a "locked" bootloader, please don't argue with me unless you can prove my theories wrong, , I have tested and proven everything I speak of, I don't just say something because I want to.
Edit: For the record, once it says "relocked" you have voided your warranty, if you read the agreement on HTC website when unlocking your bootloader and the message on the device when unlocking, it clearly states by unlocking your bootloader you are voiding your warranty.
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Click to collapse
100% on what Dark Nightmare said, i followed the procedure on the forums on how to completely restore to stock. i was s-off etc.. after it was all said and done, my phone was locked and ready to rock. I sent it back after my replacement arrived and all was good.
Just read through General, Q&A and Dev section, Trust me the answer is there. It's ALWAYS there. I used the GB juopunutbear S-off tool instead of the ICS tool cause i am retarded and didn't take my time and got stuck because of it. I did 2-3 minutes of using the search button and i was fixed in a second!
First of all! Yes Dark Nightmare is correct he knows his stuff you can put it back to locked anywho i would first like to say thank you for all the replys to this post. First post and didnt think my question would be answered but it was and its a great community we got here, i may be new member, but ive always been on xda reading up and hacking all my phones i have went from metro pcs huawei ascend, tmobile my touch 4g and now htc amaze all rooted and custom roms also have done droid and sidekick 4g. The thing is i do have experience and learned alot. Main thing is its an honor to have Dark nightmare and glacierguy here i feel like you guys are famous! ha have seen you guys in different sections and you guys know your stuff so thanks!
p.s everyone that posted i hit thanks
Sent from a Galaxy Nexus?
That's why when dknmare comes in I don't argue with him instead I take it and learn.
Sent from my HTC_Amaze_4G using xda premium
Dark Nightmare said:
Sir, when I say there is a way to get a "locked" bootloader, please don't argue with me unless you can prove my theories wrong, , I have tested and proven everything I speak of, I don't just say something because I want to.
Edit: For the record, once it says "relocked" you have voided your warranty, if you read the agreement on HTC website when unlocking your bootloader and the message on the device when unlocking, it clearly states by unlocking your bootloader you are voiding your warranty.
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Click to collapse
I think my post may not have been clear. Of course you can lock the bootloader; that is how one installs the original ROM. But I was under the impression that it then says ”relocked” if you have previously unlocked the device. That warning from HTC have me a lot of pause when I read it! But I think what I read said ”may” void your warranty. But I was reading fast...
Sent from my HTC View somewhere in LALA land
Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on http://talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
Wow.
What was your user name over there?
Have you unlocked your bootloader or sent it in rooted or something like that?
If that's the case, it's normal that they didn't touch it as you lost your warranty if you unlocked your bootloader. If you rooted it, you should have restored it before sending, because technically, rooting voids your warrantytoo.
Maybe you bought it used and the previous owner unlocked the bootloader and didn't tell you?
ditto (well i unlocked the bootloader, with a code provided by SONY, which is hardly illegal, but I guess they're really playing the voided warranty issue on this)
skip0pot2mus said:
Wow.
What was your user name over there?
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evppp see the last two-three pages
shvyue said:
Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
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Click to collapse
Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
If you formatted the device then reflashed it with a stock GB firmware would anyone be able to tell that it had been unlocked ever?
kensama said:
Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
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Click to collapse
Sony really need to sort themselves out, been going backwards and forwards for weeks. Latest issue is they are now claiming I purchased my phone in another country, it was supplied by my carrier.
Been a Sony fan since x10, but they are getting worse with cs. The phones are better, but they really need to train their staff.
My phone is not foreign, how the hell would they know in the first place? They've never seen the phone and I have never been asked for an imei number.
This is a joke now.
Sent from my XperiaS via transwarp conduit.
shmoejoe said:
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
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This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
We over in the HTC forums have the same prob, unlock the bootloader then you lose all warranty on your phone. We have faulty WiFi antenna on the One X, the contacts don't connect the antenna correctly, HTC say that if you unlocked your bootloader you can't get the antenna fixed, no one can say how unlocking a bootloader and WiFi antenna can be connected in any way, but HTC are being dogs about it. As for the yellow tints, they are a common problem across the bord, it's only the glue sticking the screen and the glass, play some games, give your phone a good use to heat it up and you will find that,the yellow tints go after a week or so
It's odd to see that it seems all/most mobile manufactures some what lack customer service.
Sent from my HTC One X using Tapatalk 2
skip0pot2mus said:
This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
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that picture is pretty terrible as well Looks like its a bad cialis commercial.
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
nickholtus said:
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
Click to expand...
Click to collapse
I did that, they repaired it the first time, second time they didn't. Isn't the DRM stuff gone forever, that's how they can tell?
shmoejoe said:
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
Click to expand...
Click to collapse
haha, that's interesting. I got that username because they said my normally used one has been taken. I've never done any CPU overclocking/mod, or never had any customer kernel installed. I don't know their "illegal unlock" means network unlock or software unlock. The phone was sent back to the repair centre with original GB software.
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
Perhaps they tested it for so long it's run out of battery!
I'd be complaining like hell right now to Sony Customer Services!!
shvyue said:
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
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exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
sminki said:
exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
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So what did they do with you phone? Have you got your phone repaired finally?
shvyue said:
So what did they do with you phone? Have you got your phone repaired finally?
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They sent it back unrepaired, free or charge at my request. (to be honest it was't too bad, and as i've been without it for over a month in total I was getting sick of it!)
Summary: enjoyed Xperia S although yellow spot problem. Microphone broken > RMA > no warranty, no repair, because of rooted in the past.
As early adopter I have been using the Xperia S a couple of weeks. Great phone!
I have unlocked it and rooted it since the beginning (for firewall, lbe privacy guard). Used the good and clean firmwares. Did no fancy things but just enjoyed it in an optimal and safe way. Just like how an experienced poweruser likes to use his phone.
Since the beginning I had the yellow spot problem. But I could live with it The device was just great! Suddenly my phone broke down, the microphone didn't work. First I thought it was the carrier, but programs like Shazam didn't work either. So it really was the mic. I tried a reflash, and even flashed to .76 firmware what was just released. Just to try the most before sending it RMA... It did not work so I had to send it RMA.
Now, more than a month later, I got the device back. Unrepaired!!! And I had to pay 85 Euro's.
Why: 'the software in this phone has been modified'.
A broken microphone and the yellow spot problem. No repair, no warranty, just because I used a firmware with some more userrights (root) once ...
Is this normal? Is this how Sony works? I regret it, now I have a more than 500 euro worth brick. Is there something I could try? I am not that rich...
Im sorry to hear that
Some companies need to realiase that root has nothing to do with faulty hardware.
Sent from my LT26i using Tapatalk 2
OMG sorry to hear that mate, dont know what to say but try flash stock fw and fill another repair complain again. I dont know if that works but atleast give it a try
Sorry mate
Sent from my LT26i using xda app-developers app
Yes re-lock the bootloader and flash stock firmware then send it back.
Sent from my LT26i using Tapatalk 2
I have friends who have changed the cover, display, taking root and unlock bootloader, no cost under warranty from sony Italy.