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Hi, I need urgent help!!
I have buy a new Xperia Neo (for about 300 euro) , the phone perfectly works, but wen I try to update it with Pc companion and SEUS, it says me that the phone have a modified SW.
I'm sure I haven't do nothing like flash, root,..
I go to the shop were I buy it and they send my phone at the Sony assistence.
The assistance find a problem: that the software was bad modified, and says me that for repair it I have to change the all motherboard, because it's damaged and they can't repair it.
But they want 180 euro, the shop says me after a looooong talk that they haven't do nothing at the phone and maybe is a virus, and can help me paying an half,so i have to pay "only" 90 euro.
The question is it's possible damage the motherbord with a SW or a virus??
And what I have to do??
Pay 90 euro also if I haven't damaged it or use the phone like it is(it says me that is damaged and don't know for how much time it works)??
Thanks for help!!
Well looks like someone used that phone before, and looks like unlocked bootloader via official way(hence PC Companion or SEUS wont work), I can't think of another reason.
I wouldn't pay anything. I heard stories that people bought "brand new" phone from store, which have images on it from vacations..
Not sure how you will prove that you didn't do it.
They (Sony Ericsson) should have your IMEI, mail, name if someone unlocked BL official way: http://unlockbootloader.sonyericsson.com/instructions
If they say that you unlocked BL tell them to prove you, to show you info from above.
If they can't prove you, demand free fix, as you bought it new.
If they show you that, ether accept that device and go back here on XDA to relock your BL and use SEUS or PC Companion. Or ask/talk to shop to get you new device, which I doubt they will do As you can't prove that you didn't unlocked it.
few software modifications can do damage to the hardware in rare cases like extreme overclocking , extreme overvolting ....
first check if your phone is bootloader locked or not , try using flashtool software (of XDA) to flash latest firmware of your device & see if it changes anything ...
Before sending the phone to assistance I controlled and the bootloader was Unlooked,
but today the shop call me and they say that the assistance have tryied the phone and don't know the date of unlooking, and it's not for the official way.
After I tell that I'm sure, I'haven't do nothing.. they tell me that probably I have a virus, but have a virus apears to me a very very difficult probability, also for the use I have done with the phone. And I don't know if a virus can unlook the bootloader.
The problem is that I don't know how to prove the unlooking was before.
vimjam said:
few software modifications can do damage to the hardware in rare cases like extreme overclocking , extreme overvolting ....
first check if your phone is bootloader locked or not , try using flashtool software (of XDA) to flash latest firmware of your device & see if it changes anything ...
Click to expand...
Click to collapse
Yes.. but I think it's hard my phone is damaged for this reasons, I don't know..
It's possible that the motherboard is ok, but the assistance doesn't wont repair it and says me I have to change it??
The phone is unlooked I've seen it before sending to assistance, I haven't the phone now to try, it's in assistance, I have to decide if pay half for a reparacion (90 euro instead 180) or not..
If phone was just bought, just demand for a new unit. Maybe someone bought it from the store, unlocked it, then sent it back. When I got my neo new, my son stepped on it so LCD was busted. I had to return it aftr only 10 days of use. At first they refused to replace it but after some discussions, they did.
And honestly... Thats the first time I heard of a virus destroying a hardware -instantly I mean... But im no tech guru so how do I know.
Sent from my MT11i
Urban legend, software does not kill hardware instantly, it can shorten the life by straining it using it in a way it wasn't designed for but cannot cause instant death. Most of these myths come from old propriety software users, where a virus has damaged a driver or key library then the hardware stops working, stoopid then takes hardware to practitioner of dark arts (monkey who knows a little) who when asked states problem was a virus, stoopid then thinks virus broke hardware, monkey doesn't explain to perpetuate the myth that he can do magic, so that stoopid takes back to monkey when it next breaks.
Sent from my MT11i using Tapatalk
Your phone is a used one probably,if pc companion says it got modified fw(due to bootloader being unlocked on official method I guess) and you haven't done anything to it big chance its earlier used one.Demand a new unit from the shop.
>>The question is it's possible damage the motherbord with a SW or a virus??
very rare,but sometimesyes I guess.I remember reading in Neo forums about some battery sensor getting killed when updating android to 2.2 to 2.3.4
Wasn't that downgrading, not upgrading. More a case of missing drivers than physical damage, the battery still worked....
Sent from my MT11i using Tapatalk
there is nothing called 'damaged by a virus' specially on 'android' , so yea basically any talk about virus damage is just the guys at the store which sold this phone to you are bullshitting !!
Thilina said:
>>The question is it's possible damage the motherbord with a SW or a virus??
very rare,but sometimesyes I guess.I remember reading in Neo forums about some battery sensor getting killed when updating android to 2.2 to 2.3.4
Click to expand...
Click to collapse
mpiekp said:
Wasn't that downgrading, not upgrading. More a case of missing drivers than physical damage, the battery still worked....
Click to expand...
Click to collapse
Yup, it is when downgrading. From 2.3.4 to 2.3.2. And it was for all Xperias2011, which started before 2.3.4.
Yup battery still working, but phone is not detecting juice from it
Still, until today noone(of course appart SE guys) knows what exactly killed it. And they(SE) replace entire mbo when you give them phone with that problem.
skyboyextreme said:
there is nothing called 'damaged by a virus' specially on 'android' , so yea basically any talk about virus damage is just the guys at the store which sold this phone to you are bullshitting !!
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Click to collapse
Don't be so sure. Yes they can. Regardless if this is the case or not with his phone.
@pioloo: did you bought that phone in some locale phone store, or at some tele operator shop?
Anw, we can all guess now and tell you what we would do. It's up to you. If you are 100% sure you didn't do anything to it, demand new phone, or repairing on THEIR cost, or money return. Don't know how are laws in your country.
Madfysh said:
@pioloo: did you bought that phone in some locale phone store, or at some tele operator shop?
Anw, we can all guess now and tell you what we would do. It's up to you. If you are 100% sure you didn't do anything to it, demand new phone, or repairing on THEIR cost, or money return. Don't know how are laws in your country.
Click to expand...
Click to collapse
I bought it in a big chain fisical shop, in Italy.
Yes, I'm sure I haven't do nothing, and a virus, in the few days i had it, appears to me very very difficult.
But the problem is that I have no proof..
The shop tolds me that the motherboard is broken, and it's possible that a virus can have canged some registers...
But I can't understand how a virus can broke a moderboard like this... How it's possible????
Also because the phone works perfectly when I send in assistance!
And why, with a flashing you can't have the originals registers??
pioloo said:
The shop tolds me that the motherboard is broken, and it's possible that a virus can have canged some registers...
But I can't understand how a virus can broke a moderboard like this... How it's possible????
Also because the phone works perfectly when I send in assistance!
And why, with a flashing you can't have the originals registers??
Click to expand...
Click to collapse
You just answered your question.
Flashing new fw can restore old registry...unless you have unlocked bootloader. Search the forums here how to repair damaged bootloader. Maybe it can fix your problem.
Honestly, I have no faith in the skills of SE repair techs. The fact that they could not tell if my phone was previously rooted when I sent it for.repairs was proof enough for me.
Sent from my MT11i
Right OK lets help this guy here. Can you please tell me where you got it from? So shop name also where and what country? Did you buy it NEW? Or Second Hand? Have you got proof of purchase? Eg invoice or sales note?
Sent from my MT11i using xda premium
ssimmmo said:
Right OK lets help this guy here. Can you please tell me where you got it from? So shop name also where and what country? Did you buy it NEW? Or Second Hand? Have you got proof of purchase? Eg invoice or sales note?
Sent from my MT11i using xda premium
Click to expand...
Click to collapse
After a looong looong talk with the shop finally I solved it!
They said, they change me the all motherboard of the phone for free!
But I had to insist a lot that I don't wanna pay ANYTHING! The offers me to pay only an half, after only 50 euros. But I refuse all! Because I know what I have done with the phone and a virus appears to me something almost impossible, knowning how a virus can work and how I used the phone!
I said I don't wanna pay if they don't have any proof the phone was modified after my buying date, and I asked to have the phone back as it was.
After this calls they call me and say me they pay for the reparation!
I bought it new with the receipt! In Italy in a big shop chain.
It was the last model in the shop and it was not sealed because they said me it was in exposition, but no one used it, and when I open it there was the full battery and the first android configuration, so I belive it and I buy it however.
A suspicion that someone had modified the software I would never have thought.
I don't know if this had happened to someone else who believed in the history of the virus or did not want to waste time discussing would pay a lot of money by no means.
Yes, also my think is the assistance don't want to loose time repairing it, they prefer change the all motherboard in this cases, and say it's impossible to repair.
Thanks to all for the precious help!!
Hey,
If you bought it with unlocked bootloader why dont you try to flash Stock rom via CWM ?
Jozinek created an Update zip of stock rom
http://forum.xda-developers.com/showthread.php?t=1518151
So basically you could try to flash a Kernel with CWM and then flash via CWM stock rom.
Pät said:
Hey,
If you bought it with unlocked bootloader why dont you try to flash Stock rom via CWM ?
Jozinek created an Update zip of stock rom
http://forum.xda-developers.com/showthread.php?t=1518151
So basically you could try to flash a Kernel with CWM and then flash via CWM stock rom.
Click to expand...
Click to collapse
Yes, I thougth about flashing, but before trying everything I tried to have the phone perfectly new, that I paid for!
Because I don't know how was used from who flashed it, and also I don't wanna pay a modified phone like a new one..
Fortunely I solved it! And now I think I wanna save the guarantee at least to the exit of ICS and usefull mods for ICS!
pioloo said:
After a looong looong talk with the shop finally I solved it!
They said, they change me the all motherboard of the phone for free!
But I had to insist a lot that I don't wanna pay ANYTHING! The offers me to pay only an half, after only 50 euros. But I refuse all! Because I know what I have done with the phone and a virus appears to me something almost impossible, knowning how a virus can work and how I used the phone!
I said I don't wanna pay if they don't have any proof the phone was modified after my buying date, and I asked to have the phone back as it was.
After this calls they call me and say me they pay for the reparation!
I bought it new with the receipt! In Italy in a big shop chain.
It was the last model in the shop and it was not sealed because they said me it was in exposition, but no one used it, and when I open it there was the full battery and the first android configuration, so I belive it and I buy it however.
A suspicion that someone had modified the software I would never have thought.
I don't know if this had happened to someone else who believed in the history of the virus or did not want to waste time discussing would pay a lot of money by no means.
Yes, also my think is the assistance don't want to loose time repairing it, they prefer change the all motherboard in this cases, and say it's impossible to repair.
Thanks to all for the precious help!!
Click to expand...
Click to collapse
Good to see finally they repaired it for free.I think your phone was used one with fw flashed again before selling to you,you should've demanded a new phone or threatening them you will go to police or sue the shop,glad to say here we have laws that can make shop owner go to jail for like 6-12 months if he cheats the customer
Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on http://talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
Wow.
What was your user name over there?
Have you unlocked your bootloader or sent it in rooted or something like that?
If that's the case, it's normal that they didn't touch it as you lost your warranty if you unlocked your bootloader. If you rooted it, you should have restored it before sending, because technically, rooting voids your warrantytoo.
Maybe you bought it used and the previous owner unlocked the bootloader and didn't tell you?
ditto (well i unlocked the bootloader, with a code provided by SONY, which is hardly illegal, but I guess they're really playing the voided warranty issue on this)
skip0pot2mus said:
Wow.
What was your user name over there?
Click to expand...
Click to collapse
evppp see the last two-three pages
shvyue said:
Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
Click to expand...
Click to collapse
Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
If you formatted the device then reflashed it with a stock GB firmware would anyone be able to tell that it had been unlocked ever?
kensama said:
Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
Click to expand...
Click to collapse
Sony really need to sort themselves out, been going backwards and forwards for weeks. Latest issue is they are now claiming I purchased my phone in another country, it was supplied by my carrier.
Been a Sony fan since x10, but they are getting worse with cs. The phones are better, but they really need to train their staff.
My phone is not foreign, how the hell would they know in the first place? They've never seen the phone and I have never been asked for an imei number.
This is a joke now.
Sent from my XperiaS via transwarp conduit.
shmoejoe said:
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
Click to expand...
Click to collapse
This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
We over in the HTC forums have the same prob, unlock the bootloader then you lose all warranty on your phone. We have faulty WiFi antenna on the One X, the contacts don't connect the antenna correctly, HTC say that if you unlocked your bootloader you can't get the antenna fixed, no one can say how unlocking a bootloader and WiFi antenna can be connected in any way, but HTC are being dogs about it. As for the yellow tints, they are a common problem across the bord, it's only the glue sticking the screen and the glass, play some games, give your phone a good use to heat it up and you will find that,the yellow tints go after a week or so
It's odd to see that it seems all/most mobile manufactures some what lack customer service.
Sent from my HTC One X using Tapatalk 2
skip0pot2mus said:
This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
Click to expand...
Click to collapse
that picture is pretty terrible as well Looks like its a bad cialis commercial.
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
nickholtus said:
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
Click to expand...
Click to collapse
I did that, they repaired it the first time, second time they didn't. Isn't the DRM stuff gone forever, that's how they can tell?
shmoejoe said:
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
Click to expand...
Click to collapse
haha, that's interesting. I got that username because they said my normally used one has been taken. I've never done any CPU overclocking/mod, or never had any customer kernel installed. I don't know their "illegal unlock" means network unlock or software unlock. The phone was sent back to the repair centre with original GB software.
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
Perhaps they tested it for so long it's run out of battery!
I'd be complaining like hell right now to Sony Customer Services!!
shvyue said:
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
Click to expand...
Click to collapse
exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
sminki said:
exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
Click to expand...
Click to collapse
So what did they do with you phone? Have you got your phone repaired finally?
shvyue said:
So what did they do with you phone? Have you got your phone repaired finally?
Click to expand...
Click to collapse
They sent it back unrepaired, free or charge at my request. (to be honest it was't too bad, and as i've been without it for over a month in total I was getting sick of it!)
Summary: enjoyed Xperia S although yellow spot problem. Microphone broken > RMA > no warranty, no repair, because of rooted in the past.
As early adopter I have been using the Xperia S a couple of weeks. Great phone!
I have unlocked it and rooted it since the beginning (for firewall, lbe privacy guard). Used the good and clean firmwares. Did no fancy things but just enjoyed it in an optimal and safe way. Just like how an experienced poweruser likes to use his phone.
Since the beginning I had the yellow spot problem. But I could live with it The device was just great! Suddenly my phone broke down, the microphone didn't work. First I thought it was the carrier, but programs like Shazam didn't work either. So it really was the mic. I tried a reflash, and even flashed to .76 firmware what was just released. Just to try the most before sending it RMA... It did not work so I had to send it RMA.
Now, more than a month later, I got the device back. Unrepaired!!! And I had to pay 85 Euro's.
Why: 'the software in this phone has been modified'.
A broken microphone and the yellow spot problem. No repair, no warranty, just because I used a firmware with some more userrights (root) once ...
Is this normal? Is this how Sony works? I regret it, now I have a more than 500 euro worth brick. Is there something I could try? I am not that rich...
Im sorry to hear that
Some companies need to realiase that root has nothing to do with faulty hardware.
Sent from my LT26i using Tapatalk 2
OMG sorry to hear that mate, dont know what to say but try flash stock fw and fill another repair complain again. I dont know if that works but atleast give it a try
Sorry mate
Sent from my LT26i using xda app-developers app
Yes re-lock the bootloader and flash stock firmware then send it back.
Sent from my LT26i using Tapatalk 2
I have friends who have changed the cover, display, taking root and unlock bootloader, no cost under warranty from sony Italy.
Here is a story from real life...
Okay so I have a Xperia S. That I unlocked bootloader on. And installed root on. (i only used root to copy some data from games on my arc to my xperia s) then noticed the yellow tint on the screen. Sony have official announced they will fix yellow tint free of charge. So I decide to send the phone to get repaired. I flash a clean .ftf before I send it and wipe all data. But I didn’t relock bootloader.
So few days later I get a mail that the workshop won’t repair it because of the warranty has been broken with unauthorized software. And I have to pay the service bill before I can get the phone back. So I call Sony support and tell them this. He tells me that since this is a hardware problem know by Sony it shouldn’t have anything to do with the software I used. However he is not sure. And he has to check with his boss. So I wait and wait. And call him many times. And after two weeks he tells me there is nothing to do. They won’t pay my repair bill and they won’t fix the yellow tint.
So I pay the repair bill and decide to sell the phone and buy something else. But when I got I back it had new problems. There is no audio on. I can hear ringtones and alarm but not media or music. When somebody calls me I have to turn on speakers to hear them. Also the light at the bottom bar is only lighting up the “back” button, not the other 2.
The phone was working fine before I send it to workshop it was only the yellow tint. So I can only conclude they did something to my phone to mess it up.
So I call Sony support again. And they still state they won’t fix this new problem either because of the illegal software. Even tho it’s not my fault. However he says I can try to call the workshop.
I tried to fix the phone myself with no success. I tried everything. I relocked the bootloader and repaired via pc companion. No success. I repair via SEUS. No success. I tried everything in this post http://talk.sonymobile.com/message/248108 . No success.
And the lightbar is just a mystery.
So I have to wait until tomorrow to call the workshop. But with my luck they probably just blow me off. It’s my word against theirs that they broke my phone. As I can understand they can still see the phone has been unlocked even tho I relocked it again?
I don’t realy feel like send it in again only to get another bill. And I can’t sell it now because of the audio problem.
Anyone got any comments?
As far as I know, Sony service centers use Emma software and no it cannot show whether it was unlocked in past or not!! Check that you have relocked properly and try sending again!!
Sent from my LT26i using xda-premium
Harsh7689 said:
As far as I know, Sony service centers use Emma software and no it cannot show whether it was unlocked in past or not!! Check that you have relocked properly and try sending again!!
Sent from my LT26i using xda-premium
Click to expand...
Click to collapse
Since i wasn't able to use PC companion or seus before. And i can now it should be relocked right?
If i type *#*#7378423#*# is says "Bootloader unlock allowed says: Yes"
I used this guide: http://www.thespicygadgematics.com/2012/06/unlock-re-lock-sony-xperia-s-and-u.html
But what if they say: "we just had the phone in, and it was unlocked last time"
Maybe i should try another workshop...?
Booomber said:
Since i wasn't able to use PC companion or seus before. And i can now it should be relocked right?
If i type *#*#7378423#*# is says "Bootloader unlock allowed says: Yes"
I used this guide: http://www.thespicygadgematics.com/2012/06/unlock-re-lock-sony-xperia-s-and-u.html
But what if they say: "we just had the phone in, and it was unlocked last time"
Maybe i should try another workshop...?
Click to expand...
Click to collapse
Bingo!! Try a new workshop. And yes if you can use seus or pc studio shows you software info, you have locked it correctly
Use the thanks button if you feel I've helped you
Sent from my LT26i using xda-premium
Sorry to hear that dude.
You would think common sense and logic would be best in this situation, like you said, you only put software on the phone, you did not disassemble the damn thing, so Sony Support are being unreasonable, you did not take the phone apart and mess around with it, the workshop did and all paid repairs or warranty repairs come with a minimum of 3 months warranty to protect the end user, especially if it is an authorised Sony Repair Centre.
Threaten them with legal action, but do a little reasearch on google about your rights and see if they budge. Hope it works out.
Before I return my phone i did a full backup and copy everything on internal storage to pc. Then a system &data format and full wipe! Then relock bootloader and flash official firmware! Next format the whole internal storage to make sure there's no trace of any illegal software like CWM.. ! They got my screen replace without having any ideas that i have unlocked my bootloader.
Sent from my LT26i using xda premium
---------- Post added at 05:50 PM ---------- Previous post was at 05:46 PM ----------
One thing that keep me worried that time is the lost of DRM key which will not allow Walkman music player to download music info! So that's the point which state that u used to unlock ur bootloader! Anw lucky me they are not smart enough to catch me unlocking my bootloader! Then i called it "A perfect Crime".
Sent from my LT26i using xda premium
monivan said:
Before I return my phone i did a full backup and copy everything on internal storage to pc. Then a system &data format and full wipe! Then relock bootloader and flash official firmware! Next format the whole internal storage to make sure there's no trace of any illegal software like CWM.. ! They got my screen replace without having any ideas that i have unlocked my bootloader.
Sent from my LT26i using xda premium
---------- Post added at 05:50 PM ---------- Previous post was at 05:46 PM ----------
One thing that keep me worried that time is the lost of DRM key which will not allow Walkman music player to download music info! So that's the point which state that u used to unlock ur bootloader! Anw lucky me they are not smart enough to catch me unlocking my bootloader! Then i called it "A perfect Crime".
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
does this mean that sony doesn't store the imei numbers of phones that have been unlocked??
Btw, I had a horrible time with the service center too, not as horrible as the OP's though. They gave me a used phone which had previous users msgs in it and looked worn out as a replacement to the yellowish tint issue. And returning that was a challenge too, they just weren't accepting it, even though i showed them sms's in the phone which were a month old, finally got another replacement after a week. Now too scared to unlock bootloader..
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
You can share your experience with Sony here
http://forum.xda-developers.com/showthread.php?t=1847379
Sent from my ST25i using xda premium
monivan said:
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
Click to expand...
Click to collapse
You sure about this, if i relock my bootloader they wont know??
The Sony centre in my country says otherwise. After calling several times, I finally spoke to a person that understood what I meant by unlock bootloader(Yes, most of them had no idea what I was talking about, I even used simple terms such as developer unlock phone officially from Sony website etc)
The person said that they will fix the yellow tint since its a hardware issue. What is NOT covered after unlock bootloader is phone internals such as CPU or motherboard damage. They said they have put me in queue to send my phone in for repairs.
It's been almost 2 months and I am still waiting for my turn to repair my phone.
I called them up 2months ago they said I couldn't send it in now as there was no stock of the screen.and the shipment would be arriving next week. A week later I called and they said still no stock, next shipment in 2 weeks. Well, it's already 2 months and I'm not sure if I will ever get a chance to even repair the tint.
Honestly, poor customer service. Phone technical support staff don't know what is bootloader and they can't get their schedule right on when is the freaking shipment coming in.
imrock said:
You sure about this, if i relock my bootloader they wont know??
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I think so! When i return my phone for a fix they didn't find out and they are really strict! My friend drop his XS and leave a really small scars near it's corner! They told him that" you have drop your phone and now ur warranty is invalid, pls come and get ur phone back"
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I talked to the workshop today. And they said they haven't touched the phone. They just found out it had unauthorized software. And packed it again. And charged me 250kr/33 € for the trouble.
So now I have a useless phone. That only had yellow tint. But now have all kinds of problems. The audio and light problem might be software. But it can also be hardware. I Google the audio problem. Many seems to have it after ics update. Its liveware that thinks a headset is plugged in. I can't fix it. Tried every thing.
Im not very interesting in sending it again. Only to be charged 33 € again. I read somewhere else they have my imei number in the system ever since I've used the Sony site to unlock it. Some says they can't see it. So I don't know what to believe.
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Booomber said:
I talked to the workshop today. And they said they haven't touched the phone. They just found out it had unauthorized software. And packed it again. And charged me 250kr/33 € for the trouble.
So now I have a useless phone. That only had yellow tint. But now have all kinds of problems. The audio and light problem might be software. But it can also be hardware. I Google the audio problem. Many seems to have it after ics update. Its liveware that thinks a headset is plugged in. I can't fix it. Tried every thing.
Im not very interesting in sending it again. Only to be charged 33 € again. I read somewhere else they have my imei number in the system ever since I've used the Sony site to unlock it. Some says they can't see it. So I don't know what to believe.
Sent from my GT-I9300 using xda app-developers app
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I solved the audio thing after watching the video in this post. http://talk.sonymobile.com/message/248108 I tried to fiddle with the jack plug and liveware suddenly disconnected the headphones. So the sound is back now.
Booomber said:
I solved the audio thing after watching the video in this post. http://talk.sonymobile.com/message/248108 I tried to fiddle with the jack plug and liveware suddenly disconnected the headphones. So the sound is back now.
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Well done buddy!
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monivan said:
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
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The last digit of the IMEI is the checksum digit. It can be calculated using the first 14 digits. So having the first 14 digit is as good as having 15 digits.
I guess after relocking the bootloader and wipe out all traces, one could argue that he never attempted unlocking the bootloader even if the unlock server has record of the IMEI number, it could be someone entered the wrong IMEI number (as the server didn't ask for the checksum digit, so it is possible to enter the wrong numer to start with).
ken218 said:
The last digit of the IMEI is the checksum digit. It can be calculated using the first 14 digits. So having the first 14 digit is as good as having 15 digits.
I guess after relocking the bootloader and wipe out all traces, one could argue that he never attempted unlocking the bootloader even if the unlock server has record of the IMEI number, it could be someone entered the wrong IMEI number (as the server didn't ask for the checksum digit, so it is possible to enter the wrong numer to start with).
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No you cannot argue that because they can easily find out that you have lost DRM keys.. You can never get them back once lost by unlocking!!
Use the thank button, it's there for a reason
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Hi, I've mistakenly flashed a wrong recovery on my tablet z. Now it is completely unresponsive. No charge led , cannot get it into flash mode, no life whatsoever. my pc won't recognise it's plugged in. need help please
stevehardley said:
Hi, I've mistakenly flashed a wrong recovery on my tablet z. Now it is completely unresponsive. No charge led , cannot get it into flash mode, no life whatsoever. my pc won't recognise it's plugged in. need help please
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Have you tried following the steps in the second post here ?
Have tried putting tablet into flash mode but don't have any power whatsoever. No let's, no charge light. Is completely dead?
Ok, after no joy sorting tablet out, have rang sony support and the advice I received was to try everything I already tried. So was left with no option but to send tablet to sony repair centre... Will keep you posted on the outcome. Thanks to everyone who has given me advice
I've killed my SGP311 several times to the point where I couldn't get the slightest sign of life out of it. It's been a while so I forget the volume up/down/power combination when connecting to my PC to fix it with Emma. But I would sometimes spend 10-20 minutes trying to get any response before the PC recognized it. And some PCs just won't recognize it. I'm sure it must be possible to really mess it up but I had no idea what I was doing and flashed stuff in places where it had no business being flashed. It's like the movie scene where someone is doing CPR and they give up and then they punch the guy in the chest again and slap him and he wakes up. Don't give up.
Ok, we have a result. Tablet was sent to sony. I was worried how much it was gonna cost as warranty was void after unlocking bootloader. Turns out that the mother board had been fried. Sony offered me a replacement, but they didn't have the same sgp321 model in stock. I am now the proud owner of an xperia tablet z sgp321 lte. Don't know if I'm going to try n root it yet. Time will tell.......
stevehardley said:
Ok, we have a result. Tablet was sent to sony. I was worried how much it was gonna cost as warranty was void after unlocking bootloader. Turns out that the mother board had been fried. Sony offered me a replacement, but they didn't have the same sgp321 model in stock. I am now the proud owner of an xperia tablet z sgp321 lte. Don't know if I'm going to try n root it yet. Time will tell.......
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Isnn't the 321 already a LTE model? lol
stevehardley said:
Ok, we have a result. Tablet was sent to sony. I was worried how much it was gonna cost as warranty was void after unlocking bootloader. Turns out that the mother board had been fried. Sony offered me a replacement, but they didn't have the same sgp321 model in stock. I am now the proud owner of an xperia tablet z sgp321 lte. Don't know if I'm going to try n root it yet. Time will tell.......
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It's really cool, the same thing happened to me. They replaced it within a week for no charge even though mine was out of warranty by 3 days! Usually I've had terrible experiences with Sony Service Centres in India but this was a very pleasant surprise!