Is anyone still able to unlock their primes? My unlock tool is not working right.
I was always skeptical about unlocking/rooting my Transformer Prime in case I needed my warranty. I sent off my Prime to get repaired last month and got it back a week ago running the latest .28 firmware.
The first thing I did was try to unlock the bootloader using the official tool but it gave me this error:
"An unknown error occurs, which may be a network connection issue. please wait and try again later"
I searched all over XDA but could not find a solution, only guys with the same issue who still haven't solved it yet. It's basically useless to me with an unlocked bootloader so it's a big deal for me.
I tried downgrading (without root) to .15 and it still didn't work. I tried rooting, unrooting, updating with Root OTA keeper, unlock app mirrors, cache/data clearing, and wiping everything but still no luck. I never had the unknown serial issue and has never been unlocked before. Asus support won't help me (obviously) so you guys are my last hope.
Has anyone found a solution to this yet? It can't be the Asus Unlock servers because they're running perfectly fine. =/
I've tried the same things, all with no luck and haven't found any other way to unlock except Asus's way, unfortunately.
Sent from my Transformer Prime TF201 using XDA Premium HD app
same here same problem. it's killing me
I have never been able to unlock my tablet. \ =
I don't get any errors. My tablet says it's unlock when I try to unlock it but when I reboot it it doesn't say it's unlock.
Trust me, I know it's not unlock!
I been waiting for someone to come up with something so I can install a different rom. \ =
Im in the same boat here... This is crazy, I can't believe so many people have the same problem and theres no fix for it, maybe if this tread gets big enough, someone will figure it out.
This is whats going on with my Dads Transformer Prime-----
----TF201, build number -- iml74k.us_epad-9.4.2.11.1-20120118
This is whats going on
--When I try to boot into recovery I get the android guy on the ground with the red triangle
--When I try to unlock the device I get "unkown network errors please try later"
--When flashing the newest CWM trough Rom manager I get "blob signature verification failed and the reboots normaly
--Theres only 2 options in bootloader
--Also when I try System Firmware update i get no updates available
--Ive tryed viper mod with no luck, I was able to "unroot" and "root" the tablet but I cant do anything else, theres the option to downgrade to .15 but I need to upgrade and I cant.
little bit of the back story is: he bought tablet new, had to update to ICS, then rooted the device somehow (he doesnt remember), he thinks he had CWM before but Im not so sure.
Im completly lost and I have no ideal what to do next, please I need some help.
Im sure someone here on the XDA can figure this out.
First things first. To install CWM (or TWRP) your device MUST be unlocked. The quickest way to check is to reboot. In the upper left corner you'll see 'this device is unlocked'. If you don't see this, then your device is not unlocked and there's no way he had CWM installed.
As of now, there have been many reports of people who were unable to unlock for unknown reasons. Personally, I have a C3 serial number that I updated to .28 the moment it came out of the box. I rooted, and after a week of running rooted I successfully unlocked my device.
The only issue that seems to be common are devices that have been RMA. Have you ever sent the prime back to Asus? As of now, there's nothing that can be done. You can try contact Asus support and see if they can help.
If you have 'this device is unlocked' then you should be good to go.
asus unlock app - network error
Hey,
my first post here, so i hope i do everything right
i got the prime a few days ago...i love it..i mean..i love the hardware..but the asus stock rom is...no comment on this..
so i wanted to run cyanogenmod on my device, its already runnin on my s2 i9100, and before that on my s i9000.
i got everything together, downloaded the unlock app, startet it..and then: "Network error"..i thought OK, checked network, rebootet device,
changed network, did everything possible...same thing: "Network error" WTF?
so i hit google...and landed her, as always when searching for knowledge on android and android devices. since this day, i googled a lot...and this is, what i found out till now:
Unlock tool won't unlock because:
- "No S/N"-Bug (fixed it with ratchet tool, works great but nothing changed in the unlock app)
- rumors say, my device -S/N is not stored on the android server, so i can't unlock...(i called ASUS Germany, gave them my S/N, name, mail, phone...everything...they sad: "ok, we'll fix this and call you back in the next few days" - nothing happend, except that they wrote me an email today "hey, you called our support pls tell us, how it was and if the support was able to help you" - i did and wrote: "sry guys, support didn't do anything...try again")
i tried nearly everything...did factory reset, did ratchet tool, did reflash .21 with manual update, tried everything i did before again...nothing happend...the forums here and elsewhere are full of people unable to unlock their bootloader..looks like Asus is doing simply nothing...
Just the guys from XDA trying to help...but from all i know, they couldnt do anything about it till today..
they decompiled the unlock app, month ago, but nobody seems to be able to find the magic...
so at this point: thx to all ya, great work, i really hope you will be able to help us on this topic in the future.
if i messed things up, talked bull**** or forgot anything, tell me!
btw: what is wrong with Asus, where is .28 for german devices? was out for all other devices on 2012.06.13.. so what the hell is so difficult to bring it for de sku?! Freeze-Bug, when user typing "Ö" o what?!
Grz BeckzZ
Would be great if someone could help us to unlock this thing without going through ASUS. Mine was never able to unlock. I don't even get any messages. I just get 'device is unlocked' and it's not. \=
Yeah, hope so too...
Take a look here: http://forum.xda-developers.com/showthread.php?t=1764917
He's still working on it ...
Sent from my GT-I9100 using xda app-developers app
a different problem
Hi guys, first post. so here goes
well im not having the exact same problem
mine keeps telling me my google account password is wrong, clearly it's not if i can log in to my gmail account.
I searched everywhere and it seems i may be the only person who has this problem
my Prime is Rooted but not unlocked I used ViperMOD i believe.
Oukami said:
Hi guys, first post. so here goes
well im not having the exact same problem
mine keeps telling me my google account password is wrong, clearly it's not if i can log in to my gmail account.
I searched everywhere and it seems i may be the only person who has this problem
my Prime is Rooted but not unlocked I used ViperMOD i believe.
Click to expand...
Click to collapse
Hey,
Just to make sure we talk about the same: your prime tells you, that your google account password is wrong, when you run the asus unlock app on your prime?
Thats weird...never heard, that unlocking is in any way connected to a google account...
Some questions:
1. Do you see you serial number in settings-> about phone -> status?
2. Have you already RMAed your prime for some reason in the past?
Grz
Sent from my Transformer Prime TF201 using xda app-developers app
beckzz said:
Hey,
Just to make sure we talk about the same: your prime tells you, that your google account password is wrong, when you run the asus unlock app on your prime?
Thats weird...never heard, that unlocking is in any way connected to a google account...
Some questions:
1. Do you see you serial number in settings-> about phone -> status?
2. Have you already RMAed your prime for some reason in the past?
Grz
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Hey thanks for the reply, yes It was the unlocker app
I managed to figure out what I was doing wrong, It turns out I had 2 step verification on and It
Prevented me from using my password, of course I found out after I had done a factory reset :/
But in the end my prime is unlocked and rooted
Oukami said:
Hey thanks for the reply, yes It was the unlocker app
I managed to figure out what I was doing wrong, It turns out I had 2 step verification on and It
Prevented me from using my password, of course I found out after I had done a factory reset :/
But in the end my prime is unlocked and rooted
Click to expand...
Click to collapse
Hey np,
i dont know what you mean with 2-step-verification...can you explain pls?
Thx!
im still hoping to get my device unlocked ^^
Grz
Oh 2-step verification are generated keys google uses to protect your email account.
Sent from my Transformer Prime TF201 using xda app-developers app
Oukami said:
Oh 2-step verification are generated keys google uses to protect your email account.
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Hmm..ok..but i dont understand, how this is related to unlocking?!
Grz
Sent from my GT-I9100 using xda premium
in Italy rma says this is offline server forma bug in unlocker. brick for camera!!!!
Inviato dal mio GT-N7000 con Tapatalk 2
Man that's why I love my Samsung devices..bootloader issues..nada.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Pkmmte said:
The first thing I did was try to unlock the bootloader using the official tool but it gave me this error:
"An unknown error occurs, which may be a network connection issue. please wait and try again later"
Click to expand...
Click to collapse
Having the same issue here!
(TF201 C10 serial no, latest official JB update, already rooted with Motochopper)
It seems like the tablet is unable to connect to the official update server as well.
It worked! Seems like the ASUS server is back and running.
wolwe said:
It worked! Seems like the ASUS server is back and running.
Click to expand...
Click to collapse
Yup! success for me as well last night. double check oukami's post about 2 step verification...i had issues as well until i came across the post. turned off 2 step verification and now i'm unlocked!
Related
So like some other people I saw, I was able to download the new firmware but it failed during the installation. Tried with root. Tried without root. Nothing worked. Apparently if you mess with any of the apps/bloatware that come it may not work.
Here is how I fixed it:
Goto ASUS.com, goto SUPPORT>DOWNLOADS>Put in Transformer Prime. Select Android OS and then FIRMWARE. Download this: Eee Pad Transformer Prime TF201 Firmware: V9.4.2.7 Only for US SKU (Android 4.0.3)
It will be a ~300mb zip file. Once its downloaded, extract it, its a zip inside of a zip. Once you get the new zip, place it on /sdcard/ and power off your device.
Once I turned mine BACK on, I went to System, About Tablet and checked for a FW upgrade. It saw the file I put on and allowed me to reinstall 4.0.3 ICS, afterwhich I was able to get tonights OTA.
I know this isnt anything special, but trying to get info out of the current thread is tough.
If your device doesn't see an update after you put the zip on your tab, try powering off, holding POWER and VOLUME DOWN and then pressing VOLUME UP once you get to the screen with tiny text. It will attempt to update that way but fail, and youll get a message once you get back to your homescreen that a update failed and you can attempt it again that way.
I will help out everyone and go a step further, here is the direct download of version 11, feel free to mirror if someone knows how. Just throw me some thanks for posting it for you.
http://dl.dropbox.com/u/4583587/US_epad-user-9.4.2.11.1-20120118-1535-UpdateLauncher.zip
Says it will take about 30 minutes to upload.
9 satellites in use in my house now =D
Already put in a RMA to return my prime through newegg earlier today but i'll give this a shot.. if it doesn't work... bye bye prime
Will it navigate? I'm downloading now. I've always locked satellites, GPS-only, in the house. Won't navi though. Hope this helps.
Sent from my Transformer Prime TF201 using xda premium
Just updated through the regular Firmware update. It took a few tries, kept coming back not connected to the internet.
Sent from my Transformer Prime TF201 using XDA Premium App
I want to wait for it from ASUS, so they are rollin it out now? I have not seen anything for Canada yet.
Sent from my Transformer Prime TF201 using xda premium
Nothing in the UK either.. 1 Day early for U.S seems to be the trend.. Good Luck
My name is Optimus Prime and I send this message..
Greatcdn said:
I want to wait for it from ASUS, so they are rollin it out now? I have not seen anything for Canada yet.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
I got the update :S
Updated straight from HC to ICS 9.4.2.11. Kinda sucks though, because I can't root it now.
ElCamino said:
Just updated through the regular Firmware update. It took a few tries, kept coming back not connected to the internet.
Sent from my Transformer Prime TF201 using XDA Premium App
Click to expand...
Click to collapse
Same here almost got it once but failed to locate it , said update downloaded check notifications, which i did and found nothing , now continues to not connect after an hour of trying
Sent from my Transformer Prime TF201 using Tapatalk
DroidHam said:
So like some other people I saw, I was able to download the new firmware but it failed during the installation. Tried with root. Tried without root. Nothing worked. Apparently if you mess with any of the apps/bloatware that come it may not work.
Here is how I fixed it:
Goto ASUS.com, goto SUPPORT>DOWNLOADS>Put in Transformer Prime. Select Android OS and then FIRMWARE. Download this: Eee Pad Transformer Prime TF201 Firmware: V9.4.2.7 Only for US SKU (Android 4.0.3)
It will be a ~300mb zip file. Once its downloaded, extract it, its a zip inside of a zip. Once you get the new zip, place it on /sdcard/ and power off your device.
Once I turned mine BACK on, I went to System, About Tablet and checked for a FW upgrade. It saw the file I put on and allowed me to reinstall 4.0.3 ICS, afterwhich I was able to get tonights OTA.
I know this isnt anything special, but trying to get info out of the current thread is tough.
If your device doesn't see an update after you put the zip on your tab, try powering off, holding POWER and VOLUME DOWN and then pressing VOLUME UP once you get to the screen with tiny text. It will attempt to update that way but fail, and youll get a message once you get back to your homescreen that a update failed and you can attempt it again that way.
Click to expand...
Click to collapse
You should maybe specify that this update is NOT for all.
I have the tablet bought through Amazon DE, and this is not available for Germany and tons of other countries than except or routed devices.
theizzardking said:
Same here almost got it once but failed to locate it , said update downloaded check notifications, which i did and found nothing , now continues to not connect after an hour of trying
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Keep trying and hopefully it will download. I just clicked my notifications after it said it was downloaded and ran the install. So far don't notice much, but will test the GPS tomorrow on the way to work.
WiFi signal is now reading 3 bars vs 2 bars before the update. Will see if this helps those two areas, if not might return the Asus Prime.
Sent from my Transformer Prime TF201 using xda premium
theizzardking said:
Same here almost got it once but failed to locate it , said update downloaded check notifications, which i did and found nothing , now continues to not connect after an hour of trying
Click to expand...
Click to collapse
Go to: Settings > Apps > All > Scroll down and click on DMClient > Clear Cache, Clear Data, Force Stop > Turn off your prime > hold vol down + power and select Android icon to cold boot > Check for updates again and the notification should work
indiscriminant said:
I will help out everyone and go a step further, here is the direct download of version 11, feel free to mirror if someone knows how. Just throw me some thanks for posting it for you.
http://dl.dropbox.com/u/4583587/US_epad-user-9.4.2.11.1-20120118-1535-UpdateLauncher.zip
Says it will take about 30 minutes to upload.
Click to expand...
Click to collapse
Has anyone flashed with this update? The name is a little odd, I've only ever seen 4 digit version numbers (i.e. 9.x.x.x) but this one has five (9.4.2.11.1). Is that what it is supposed to be? Just want to make sure. I am one of the people with no serial number, so I can't get OTA updates. I'd like to flash it if this is the correct one.
I read somewhere that this update gives the users the option to gain root access. is it true?
Thank you so much for posting this method of updating. It worked perfectly. I was rooted and had removed some bloatware without backing up first. Thus, the latest update would fail. With this method I was able to successfully update to the latest GPS fix update. Thanks again.
azulgrana said:
I read somewhere that this update gives the users the option to gain root access. is it true?
Click to expand...
Click to collapse
*taps sarcasm meter*
tdrussell said:
*taps sarcasm meter*
Click to expand...
Click to collapse
I really saw this in a site, I know it's not reasonable and probably impossible but I decided to ask here to be sure.
The update that is. 11.1 was an advanced update beyond the original OTA released the same day that is supposed to have a few more bug fixes in it including preventing the reboot problems. There is a long thread in the development forums if you want more info. It is also mirrored and hosted there as it is no longer on my drobox as I reached my limit.
Hope that helps!
DroidHam said:
9 satellites in use in my house now =D
Click to expand...
Click to collapse
Man I wish I could have kept the GS one that I sent to you and would have sent you my BB one lol. My GPS does not work at all. I just had BB re-ship me a new one. Hopefully this one works for me lol.
I tried unlocking my Prime using the unlock tool but it wouldn't work - it says 'An unknown error occurs, which may be a network connection issue. Please wait and try again later' and refuses to unlock. Logcat outputs 'DM server response = 104' before the app pops up the error on the tablet, and 104 does not seem to mean anything in terms of HTTP status codes. I've downgraded to .15 and tried, it wouldn't work, I upgraded back to .21, still wouldn't work, factory resetted, still wouldn't work. What gives? Thanks in advance.
pandaball said:
I tried unlocking my Prime using the unlock tool but it wouldn't work - it says 'An unknown error occurs, which may be a network connection issue. Please wait and try again later' and refuses to unlock. Logcat outputs 'DM server response = 104' before the app pops up the error on the tablet, and 104 does not seem to mean anything in terms of HTTP status codes. I've downgraded to .15 and tried, it wouldn't work, I upgraded back to .21, still wouldn't work, factory resetted, still wouldn't work. What gives? Thanks in advance.
Click to expand...
Click to collapse
any luck with this? stuck with the same issue
I've been running into this for months. Asus support keeps telling me that they don't provide for the app since it voids the warranty. Someone in another thread said that Asus told them they had their serial listed as unlocked already, and asked for his MAC address but I don't think anything came of it.
wtfdroidlol said:
I've been running into this for months. Asus support keeps telling me that they don't provide for the app since it voids the warranty. Someone in another thread said that Asus told them they had their serial listed as unlocked already, and asked for his MAC address but I don't think anything came of it.
Click to expand...
Click to collapse
Yeah, I saw that too. Did you also RMA?
Sent from my Inspire 4G using xda premium
I RMA'd my tablet and now can'tn unlock. wish there was a work around
ssamuel82 said:
I RMA'd my tablet and now can'tn unlock. wish there was a work around
Click to expand...
Click to collapse
check out my unlocking thread in the general forum. i'm trying to get an idea of how many people were screwed over by RMA'ing or other reasons and are now unable to unlock. There's a poll in the thread so please answer there
Sent from my Transformer Prime TF201 using XDA Premium HD app
"an unknown error occurred which may be a network connection issue. Please wait and try again later"
Has anyone figured out how to get rid of this error message? Pops up when I hit the final unlock button on the Asus app. I've been trying for two weeks :-(
=> http://forum.xda-developers.com/showthread.php?t=1683103
Seems like the unlock-servers are down.
You linked to someone saying that someone else suggested this, i wonder if they heard it from their sister's old roommates cousins wife. Seems kinda crazy they'd be down for two weeks though...
wtfdroidlol said:
"an unknown error occurred which may be a network connection issue. Please wait and try again later"
Has anyone figured out how to get rid of this error message? Pops up when I hit the final unlock button on the Asus app. I've been trying for two weeks :-(
Click to expand...
Click to collapse
I got this all the time when I first tried to unlock, until I remembered that I had made one small change to a system file. After I reverted that, it went through with now problems.
I think I actually ended up just downloading an ASUS firmware from their site and doing the sdcard method to put on a fresh stock firmware.
I hope that this helps you in some way.
I actually tried it on two devices, one freshly back from RMA, with fresh firmware. Same error.
wtfdroidlol said:
I actually tried it on two devices, one freshly back from RMA, with fresh firmware. Same error.
Click to expand...
Click to collapse
They don't happen to have the serial number unknown issue do they?
I heard from an Asus tech weeks ago that the unlock servers were down. Not sure if they're still down though, mine still isn't unlocking.
Neither had the unknown serial issue. So anticlimactic, finally decided to void the warranty and the damned unlock app doesn't work.
Spoke with asus support techs on this issue they suggested firmware upgrade and retry.. no dice. The curious thing is they kept telling me my serial number was invalid even though I read it to them directly off the pads tag.. mine is a C3OKC series and registered fine on their website. I think based on my experience that asus has a serial number database issue that prevents unlocking of certain numbers and they ain't fessing up! Other posts in different threads seem to bear this out. hopefully, someone will release an alternative unlocker soon!
wargear said:
Spoke with asus support techs on this issue they suggested firmware upgrade and retry.. no dice. The curious thing is they kept telling me my serial number was invalid even though I read it to them directly off the pads tag.. mine is a C3OKC series and registered fine on their website. I think based on my experience that asus has a serial number database issue that prevents unlocking of certain numbers and they ain't fessing up! Other posts in different threads seem to bear this out. hopefully, someone will release an alternative unlocker soon!
Click to expand...
Click to collapse
If they suspect your serial number is invalid, you wouldn't be able to update to v.28, correct? The OTA seems to work correctly for me, but I still can't unlock (using rootkeeper to back up root).
hi guys,
sorry to resurrect an old thread but has anyone with this error been able to unlock?
anyways, check out my thread here http://forum.xda-developers.com/showthread.php?t=1764917 with my story and a poll to see how many people are getting this error!
nhshah7 said:
hi guys,
sorry to resurrect an old thread but has anyone with this error been able to unlock?
anyways, check out my thread here http://forum.xda-developers.com/showthread.php?t=1764917 with my story and a poll to see how many people are getting this error!
Click to expand...
Click to collapse
I am getting this error. Just got my unit back from RMA. HAd new motherboard installed. Can't unlock....
wtfdroidlol said:
"an unknown error occurred which may be a network connection issue. Please wait and try again later"
Has anyone figured out how to get rid of this error message? Pops up when I hit the final unlock button on the Asus app. I've been trying for two weeks :-(
Click to expand...
Click to collapse
this link work for me
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZS661KS/UL-ASUS_I003_1-ASUS-18.0823.2104.147-1.1.95-user.zip?model=ROG%20Phone%203%20(ZS661KS)
but i try it when i have downgrade to android 10
-ROG 3-
Me myself and alot of other prime owners are have problems with ASUS unlock device tool and i was wondering if anyone has been able to Unlock there prime in the last 2 weeks. Because it say "unknown error may be do to a connection issue" .Im trying to figuare out if it is ASUS unlock server or something to do whit ASUS and not my tablet Thanks
I rooted it back in February when I originally bought it, but I finally unlocked mine last night with no issues. Installed TWRP Recovery and Androwook Rom without a hitch.
djwascom33 said:
Me myself and alot of other prime owners are have problems with ASUS unlock device tool and i was wondering if anyone has been able to Unlock there prime in the last 2 weeks. Because it say "unknown error may be do to a connection issue" .Im trying to figuare out if it is ASUS unlock server or something to do whit ASUS and not my tablet Thanks
Click to expand...
Click to collapse
I just got mine on Wednesday (5/31/12) and unlocked & rooted it with no problem at all...
djwascom33 said:
Me myself and alot of other prime owners are have problems with ASUS unlock device tool and i was wondering if anyone has been able to Unlock there prime in the last 2 weeks. Because it say "unknown error may be do to a connection issue" .Im trying to figuare out if it is ASUS unlock server or something to do whit ASUS and not my tablet Thanks
Click to expand...
Click to collapse
I unlocked mine with no troubles on Thursday, that is to say 4 days ago.
Sent from my Transformer Prime TF201 using Tapatalk 2
I've had mine a couple of weeks and updated it to.21 then decided to unlock and root, of course i took the hard road but thanks to xda and all the great devs i was able to use the unlock tool, roll back to .15 root and so on
So I get the app installed. I agree to the black pop up box then I get a second page with an orangey warning exclamation point and other text but I don't see any option to execute on this page and I can't scroll down to select anything or click on the triangle.
What do I do from this screen? Am I unlocked or is it hanging?
tf201 said:
So I get the app installed. I agree to the black pop up box then I get a second page with an orangey warning exclamation point and other text but I don't see any option to execute on this page and I can't scroll down to select anything or click on the triangle.
What do I do from this screen? Am I unlocked or is it hanging?
Click to expand...
Click to collapse
I unlocked a new one about a week ago. No problems here.
Sent from my Transformer Prime TF201 using Tapatalk 2
So what's the process of using the unlock app. I hate to be that guy but I think im missing something
Edit. I'm using large font so it just made it render wrong with no poss to scroll.
Sent from my Transformer Prime TF201 using Tapatalk 2
Got device with .17 on it rooted with no problem.. same with registration tried apk v7 and 7.1 all i get is the network error previously mentioned. Have spent time getting things setup to my liking but until I have CWM installed I hate to do much more. Does anyone know of an alternative bootloader unlocker besides asus? And, does anyone have any confirmed news as to what asus is doing or thinking on this? Bought device 2Jun12. Thx!
wargear said:
Got device with .17 on it rooted with no problem.. same with registration tried apk v7 and 7.1 all i get is the network error previously mentioned. Thx!
Click to expand...
Click to collapse
I believe you have to be unrooted for the Asus bootloader app to work.
Hmmm don't recall seeing that but, no big deal to try it... let you know... nope wiped twice and installed v7 clean same error about network....
I unlocked two days ago, no problems at all.
Searched other forums and seems like a common yet erratic problem. I'm not a programmer myself ( linux cisco onetime MCSE )... but it appears there are ways to rewrite .apk filez and I hope one of our talented members can find an alternate method or fix for this one.. any takers?
I just unlocked the bootloader after getting the.28 update OTA. No problem at all. One point to remember when using the Asus unlock tool is that you have to be unrooted.
I tried from clean reset twice no root and got same msg. Firmware update says no update avail currently has build 9.4.3.17 US that it came with. nothing good is free if anybody here has a proposed solution I'm more than happy to contribute!
asus support
Well I sent asus support a description of my problem and got a reply to call a support center. They were very polite and listened to my findings after the expected warrantys gone if you tried this sermon... bottom line is this: it became clear that there is a serial number problem at asus they kept telling me mine was invalid even though I read it right off the unit to them. I pointed out that when Unit was registered online - no problem. Their only suggestion was to wipe unit download .29 and try again bad serial number not withstanding. No dice same error msg... have to wait till a modified unlocker is finished.
cam30era said:
I just unlocked the bootloader after getting the.28 update OTA. No problem at all. One point to remember when using the Asus unlock tool is that you have to be unrooted.
Click to expand...
Click to collapse
i don't know why people are saying this...
i unlocked mine well after i rooted it...absolutely no problems
i even specifically wanted to root it first...as unlocked the bootloader on some devices wipes everything..so i rooted, backed up my apps, then unlocked the bootloader..without a problem
but unlocking the bootloader (and consequently rooting) does not wipe anything so you're fine regardless
and as far as recently unlocking...i got one of the first primes and i JUST unlocked mine three days ago without a problem..*knock on wood*
truthlesshero said:
i don't know why people are saying this...
i unlocked mine well after i rooted it...absolutely no problems
i even specifically wanted to root it first...as unlocked the bootloader on some devices wipes everything..so i rooted, backed up my apps, then unlocked the bootloader..without a problem
but unlocking the bootloader (and consequently rooting) does not wipe anything so you're fine regardless
and as far as recently unlocking...i got one of the first primes and i JUST unlocked mine three days ago without a problem..*knock on wood*
Click to expand...
Click to collapse
Your FFC just died....lol
DROID DOES, Apple did...like I forgot when
I was fully rooted and running the .28 update but was unhappy with it. A few days ago, I unlocked my rooted .28 TFP with no issues. I am now a very happy TFP owner running Virtuous Prime Rom with Motley's 3.04b kernel OC'd at 1.7ghz and running great!
Sent from my Transformer Prime TF201 using XDA Premium HD app
did the OP figure this out? tried reinstalling drivers (could only do windows default drivers), full wipe. about to try downloading the .28 f/w to my sd to flash/wipe it that way. i do NOT have the serial unknown issue and have had no issue with OTA's.
I did send it in for green camera and mura issues, but i'm nearly certain they did not replace my mo-bo
4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
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Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
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Click to collapse
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
Click to expand...
Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
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Click to collapse
I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
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Click to collapse
have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Click to expand...
Click to collapse
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
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Click to collapse
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
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Click to collapse
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
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Click to collapse
Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
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Click to collapse
sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Click to expand...
Click to collapse
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!