I sent in my tablet for a bunch of repairs including screen tearing, random reboots, charger ending up smelling of smoke after it heats up really hot, wobbly dock and a few other things and asked I also mentioned an issue with a bit of plastic what has become lose around the area of the USB Dock, it doesn't effect me at all and isn't even that obvious.
I just got a reply from ASUS with their I guess... suggested repair and they think my dock should be replaced for a cost of €159... it's a tiny bit of superficial plastic damage what has come unhooked from the chassis. I'm quietly confident that it could be fixed in no time at all by removing the chassis and putting it back on as the bit of plastic has not been snapped and it's not lose.
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I obviously rejected the repair and have requested they just leave it as it is, I assume warrenty is just for 1 year so... in January 2013 I will be able to open it up myself and "fix" it for free lol Yes, USB connection still works perfectly fine.
Anyone else got stupid suggested repairs like this?
i sent my unlocked device in last week and its allready underway back from czech republic.
sent it in for defective speaker and cracking noises with dock closed (screw issue).
made a lot of pictures before sending it to asus... hope its not scratched etc .
and i hope its still unlockable ........
anyhow , i never had problems with rma , only the frequency is way to high lol ( 4 rma for tf101 and tf201)
Tempie007 said:
i sent my unlocked device in last week and its allready underway back from czech republic.
sent it in for defective speaker and cracking noises with dock closed (screw issue).
made a lot of pictures before sending it to asus... hope its not scratched etc .
and i hope its still unlockable ........
anyhow , i never had problems with rma , only the frequency is way to high lol ( 4 rma for tf101 and tf201)
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Hey, here is a full list of issues what I had:
- Lose docking connection, the screen wobbles slightly whilst docked when it should be perfectly flush.
- Wi-Fi semi-dropping when in sleep mode even though the settings tell it to keep the connection alive, it would be connected but it wouldn't get any internet and it was NOT a router issue.
- Noticeable light bleed when watching a video, booting the tablet up and when playing games.
- 25+ ANR's every single day.
- Random reboots (once or twice a day)
- Power connector get's really hot and then starts smelling of smoke which is a fire hazard.
- Screen tearing along the left hand side and the bottom of the screen once or twice a day.
- Awful microphone sound recording, it was super quiet and also not very clear.
- One of the side bits of plastic has come out (around the USB), undoing the chassis and re-doing it back up should fix it.
- The rubber stoppers on the dock come out far to easy, well the bottom one does.
Anyway, I hope yours comes back working perfectly please let me know of it's condition on return and if they fixed everything.
Updates:
July 24th: During my call I was told that I would be contacted by 2nd line support in regards to the repairs within 48 hours.
July 26th: Nothing, no call.
July 31st: I decided to contact ASUS again telling them to ignore the dock replacement but continue the repairs, the service centre applied the actions and I was informed that my tablet would be shipped back to me.
August 3rd: Delivery of "Repaired" tablet, I unbox it to find that nothing appears to of been done.
- The docking hinge is still lose so the tablet wobbles lots.
- All operating system files are untouched, Identical light bleed, thus meaning the tablet hasn't been opened at all which means they haven't fixed the microphone nor have they fixed any screen tearing, random reboots, multiple ANR's
- Charger is still the same... this is a health and safety issue because it was smelling of smoke after a while which means something inside the charger block was/is burning.
That's not all... it's actually come back worse than it went. I've spoken to some guys on IRC about this and one even had a look via teamviewer and we've both come to the agreement that ASUS have broken the USB Cable so now a computer or laptop can't detect the tablet...
I've called them up and the support was useless, they said they couldn't do anything and that it appears none of my issues are able to be repaired under warranty they've moved it up to 2nd line support once again but it means I'm stuck dead in the water for 2+ more days.
As far as your charger goes, have you tried plugging it in the opposite way? The charger can be plugged in to an outlet either direction. I know if I plug mine in one direction the charger gets extremely hot (almost too hot to touch) and if I recall correctly I think there is a slight 'smoke' smell if you hold the charger up close to your nose after it has been charging for a while. However, if I plug the charger in the opposite way it doesn't get nearly as hot and feels close in temperature to other USB wall chargers that I have. So ever since I discovered this I have obviously been plugging it in in the direction that it doesn't get hot.
jordache16 said:
As far as your charger goes, have you tried plugging it in the opposite way? The charger can be plugged in to an outlet either direction. I know if I plug mine in one direction the charger gets extremely hot (almost too hot to touch) and if I recall correctly I think there is a slight 'smoke' smell if you hold the charger up close to your nose after it has been charging for a while. However, if I plug the charger in the opposite way it doesn't get nearly as hot and feels close in temperature to other USB wall chargers that I have. So ever since I discovered this I have obviously been plugging it in in the direction that it doesn't get hot.
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The USB end can only be inserted one way. The 40pin connector can only be inserted one way (It has arrows to show you). It charges fine but it can't get any USB Data connection.
A charger under any circumstances should never ever smell of smoke, as the saying goes "there is no smoke without fire" meaning something is melting/burning which makes it a fire hazard.
Hyflex said:
The USB end can only be inserted one way. The 40pin connector can only be inserted one way (It has arrows to show you). It charges fine but it can't get any USB Data connection.
A charger under any circumstances should never ever smell of smoke, as the saying goes "there is no smoke without fire" meaning something is melting/burning which makes it a fire hazard.
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I'm not referring to the USB end or the 40pin connector, I'm talking about the two metal prongs on the USB wall charger itself. The two prongs are the same width meaning you can plug it into the wall either direction (as I am sure you are aware most plug ins will have one prong larger than the other so you can only insert it one way as to not reverse the polarity). However, several AC adapters nowadays (including the adapter for the Prime) can be plugged in either direction as they are designed to be indifferent from a polarity perspective. But as I have found (as well as several other users here on the forums) plugging the wall charger in one direction will result in the charger getting extremely hot, whereas plugging it in in the opposite direction it will not. I don't know exactly why this happens but it appears to be a polarity related issue with the hardware.
If you have tried plugging the charger into the wall either direction and it gets extremely hot and smells of smoke both ways then you definitely have a problem. However if it only does it when the wall charger is plugged in one direction and not the other than I would guess you are experiencing the same thing that other users on here have experienced. I'm not trying to defend ASUS or anything as I think there is an issue with the charger as you are exactly right, under no circumstances should an AC adapter get extremely hot and smell of smoke. But if I was you I would try and plug the wall charger into the wall the opposite way that you normally do and see if it gets as hot.
jordache16 said:
I'm not referring to the USB end or the 40pin connector, I'm talking about the two metal prongs on the USB wall charger itself. The two prongs are the same width meaning you can plug it into the wall either direction (as I am sure you are aware most plug ins will have one prong larger than the other so you can only insert it one way as to not reverse the polarity). However, several AC adapters nowadays (including the adapter for the Prime) can be plugged in either direction as they are designed to be indifferent from a polarity perspective. But as I have found (as well as several other users here on the forums) plugging the wall charger in one direction will result in the charger getting extremely hot, whereas plugging it in in the opposite direction it will not. I don't know exactly why this happens but it appears to be a polarity related issue with the hardware.
If you have tried plugging the charger into the wall either direction and it gets extremely hot and smells of smoke both ways then you definitely have a problem. However if it only does it when the wall charger is plugged in one direction and not the other than I would guess you are experiencing the same thing that other users on here have experienced. I'm not trying to defend ASUS or anything as I think there is an issue with the charger as you are exactly right, under no circumstances should an AC adapter get extremely hot and smell of smoke. But if I was you I would try and plug the wall charger into the wall the opposite way that you normally do and see if it gets as hot.
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I'm assuming you're from Europe, I'm from the UK we have a different plug layout consisting of 3 pins one plastic and two metal this making the plug much safer.
See below, I threw together an example:
Wouldn't by your suggestion mean ASUS have wired these chargers incorrectly for UK plugs... or they haven't taken into account the different voltages, amps and wattage output by every country. I'm pretty sure there must be something in the UK Consumer Product regulations or Health and Safety regulations what make ASUS and respective resellers legally have to replace this and/or fix the error right away.
Hyflex said:
I'm assuming you're from Europe, I'm from the UK we have a different plug layout consisting of 3 pins one plastic and two metal this making the plug much safer.
See below, I threw together an example:
Wouldn't by your suggestion mean ASUS have wired these chargers incorrectly for UK plugs... or they haven't taken into account the different voltages, amps and wattage output by every country. I'm pretty sure there must be something in the UK Consumer Product regulations or Health and Safety regulations what make ASUS and respective resellers legally have to replace this and/or fix the error right away.
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Ahh, that explains the confusion. I'm in the US and was assuming you were as well.
jordache16 said:
Ahh, that explains the confusion. I'm in the US and was assuming you were as well.
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Yeah, I should of explained at the start about what country I'm from, I updated my avatar and location so it doesn't confuse anyone in the future
I've spoken to Tien (Asus_USA) about the issue and he is unable to help me directly as he only deals with the USA however he did forward my issue on to the UK/Europe team to try and get something done.
Two hours ago I received the following email:
Dear Customer
Thank you for contacting Asus UK.
We have been informed that you received the unit back under RMA: XXXXXXXXXX however the unit is not working.
Our system shows that damages were detected that are not covered by the Asus warranty.
It also informs that you did not want these to be repaired, only the in warranty issues.
The unit was checked fully for the other issues what you have reported and all tested to work OK.
As no fault was found on the other issues, the unit was returned back to you.
If you are still having the issues with your Asus product, please reapply for RMA to arrange collection and repair.
As damages were found on unit, charges will be again applied when rebooking the unit in for repair.
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I'm more than confident everything from docking hinge, screen tearing, light bleed, random reboots, wi-fi issues, faulty charger block, awful microphone and continuous ANR's are all covered by warranty
I wouldn't be surprised if Asus are in breach the health and safety regulations and are legally bound to replace the charger free of charge because it's obvious that something is wrong with either this specific charger or there is a flaw in the design of the charger which in turn is creating a fire risk.
I decided to call Asus today to explain my frustrations, it's now 3+ weeks since my initial submission, over 10 days wasted waiting for Asus to emails and my tablet's in a worse condition than it first went out... the only thing he said was that the 2nd line support team obviously agree with the repair center and that the only other thing what can be done is file a complaint of which I will be doing after this post.
I'm 95% sure that I will never be using or buying any Asus products after this tablet is defunct. This is one of the last things I would think from a company what apparently prides itself on "Persistent Perfection", I'd hate to see them own a child care centre with a similar motto. >_<
I am surprised they didn't at least give you a new charger out of the deal. I am assuming they at least tested your charger when you sent it in and if it did in fact check out "OK" then the only other thing I could think of is the wiring to your electrical outlets possibly being reversed polarity (highly unlikely that this is it though b/c you would have most likely ran into issues with other plug in devices). My best guess at this point though is you have a defective charger and it wouldn't surprise me if they didn't do a damn thing with it when you sent it in and just sent the whole thing back to you after they found the supposed CID.
Most of the other issues you mention unfortunately are problems that several of us are suffering from based on what I have seen (ANR, random reboots, light bleed, screen tearing) and I am not sure ASUS is able to actually do anything about them. The light bleed issue I know is hit or miss, you either have it or you don't. I had an Amethyst Gray Prime for a short while before my Champagne Gold pre-order arrived and the Gray one had no light bleed what-so-ever but my Gold one does have some minor light bleed along the right edge. It doesn't bother me so I choose to not get worked up over it. As far as the software related issues go, all we can do is hope for an OTA update that will fix some of them.
One thing I know is that you're not in this boat alone, I have seen numerous threads about people having major issues and complaints around ASUS' RMA process. As much as I hate Apple the one nice thing with them is you would have never gone through this BS with them. You could have walked into an Apple store with your iPad, said "hey look at this light bleed, give me a new one" and they would gladly replaced it on the spot with a new one (usually a refurbished one). They still do a quick once over to check for water damage or other types of CID but as long as it checks out OK you are walking out of the store with a new device.
One last thing, I noticed in the screenshot from your original post they have "TF101" listed as the model number, must have been a typo or something, but I just found that interesting.
jordache16 said:
I am surprised they didn't at least give you a new charger out of the deal.
Snip...
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You're right, I was surprised too I would of thought they would of done a new charger just to cover their asses, because if this charger was to burst into flames then they would have a legal case on their hands and yes I would have no problem going down the legal route. I reported the issue and it's been into a repair centre they have supposedly cleared it and said that it was okay.
I know and understand a lot of people are having issues with the ANR's, random reboots and screen tearing but some people don't have them so they MIGHT have a hardware difference and thus able to make a minor change what fixes the issue. However light bleed can definitely be fixed so can the awful microphone recording, wi-fi sleep issue/bug which I assume is hardware because my software tells it NOT to do this. I'm waiting for an OTA but it seems to be taking forever and I can't even run test/beta builds because I'm in the UK so it takes a bit longer for me to see results than most Americans.
Yeah, I've spotted a hell of a lot of threads in regards to their RMA proceedure, Gary or Tien if any of you see this exact paragraph you might want to bring the RMA process up somehow in a meeting because it's costly for you having to do all of the shipping costs and also it pisses off your "Valued" customers which is really not a good thing.
I thought that was slightly odd that they listed it as a TF101, I just assumed the incompetent fool who did my "repair" made a mistake. ^_^ I was messing around on my cousins iPad yesterday and I never saw any light bleed, no screen tearing, random reboots, charger blocks burning up and the microphone is perfectly crystal clear which put's Asus's prime to shame
I just received a reply from my complaint form with the following:
Code:
Dear Mr. XXX
I am sorry to hear you are having such a bad experience with the repair and service.
I have thorougly read the topic on XDA and can't say that this is the normal procedure at the repair centre. Please allow us to apologise.
It is very understandable that you do not wish to go trough this procedure again, but the only advise I can give you is to book the device in for repair again.
Should you need any further assistance please let me know.
Kind regards,
ASUS Service Team
I've replied to their email mentioning my distrust in the repair center and mentioned/asked about if they can exchange the device for a TF700T with a small fee on top... let's hope they do this route as the TF700T looks like a much more finished product or lets say fixed.
Hyflex said:
I just received a reply from my complaint form with the following:
Code:
Dear Mr. XXX
I am sorry to hear you are having such a bad experience with the repair and service.
I have thorougly read the topic on XDA and can't say that this is the normal procedure at the repair centre. Please allow us to apologise.
It is very understandable that you do not wish to go trough this procedure again, but the only advise I can give you is to book the device in for repair again.
Should you need any further assistance please let me know.
Kind regards,
ASUS Service Team
I've replied to their email mentioning my distrust in the repair center and mentioned/asked about if they can exchange the device for a TF700T with a small fee on top... let's hope they do this route as the TF700T looks like a much more finished product or lets say fixed.
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Please keep us informed
Sent from my Galaxy Nexus using xda premium
It seems they don't have any form of exchange available currently.
Dear Mr. XXX,
I definitely understand that you have lost your trust in the repair.
However be aware that every repair centre can make mistakes and it not always easy for the engineers to duplicate the problem.
It is very likely if you will look at any other brands forum you will read similar experiences.
In regards to the cosmetic damage, this is unfortunately not covered by warranty. The test report shows that the WiFi and Microphone tests were passed ok. I am unsure why nothing was done about the light bleed, that's why I suggest to book the device in for another repair.
We don't have an exchange option in the UK.
If you wish to take this matter further I advise you to contact Trading Standards/Consumers Rights.
Our apologies for the inconvenience.
Kind regards,
ASUS Service Team
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I've been in contact with the service team since that reply and he's kindly given me the address to do a formal postal complaint to the ceo of the complaints department. As soon as I get another reply back I'm going to request a replacement charger/cable ASAP due to it's fire risk/health and safety and also because I can't connect my table to my computer, this actually means I can't even root my tablet so I can't use Titanium backup to restore.
I'll get a formal complaint written up soon and post it, they might of thought at first that I would give in fast and easy but no... I go right to the end!
Hyflex said:
I've been in contact with the service team since that reply and he's kindly given me the address to do a formal postal complaint to the ceo of the complaints department. As soon as I get another reply back I'm going to request a replacement charger/cable ASAP due to it's fire risk/health and safety and also because I can't connect my table to my computer, this actually means I can't even root my tablet so I can't use Titanium backup to restore.
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So just a small suggestion from someone who has worked in support (not with asus) before, requesting the contact information of "The CEO of" or "The President or" is just going to get an eye roll from the support staff. Your likely to have better luck going on the phone and asking to be escalated, repeatadly then sending a letter.
Also what is likely to happen, you send a letter to the CEO, whose assistant or secretary reads it and realizes it's a support case, who will then route it to a manager of the department, who will then assign it to someone on the support staff. The person you want to read it will probably never know it existed and it will just create a week or two delay in the process. If you need to file a formal complaint your likely to get a better response externally through a local consumer protection agency (or even the media). Of course I may just be cynical, and Asus may be a more responsible company then I'm used to dealing with.
Balur said:
So just a small suggestion from someone who has worked in support (not with asus) before, requesting the contact information of "The CEO of" or "The President or" is just going to get an eye roll from the support staff. Your likely to have better luck going on the phone and asking to be escalated, repeatadly then sending a letter.
Also what is likely to happen, you send a letter to the CEO, whose assistant or secretary reads it and realizes it's a support case, who will then route it to a manager of the department, who will then assign it to someone on the support staff. The person you want to read it will probably never know it existed and it will just create a week or two delay in the process. If you need to file a formal complaint your likely to get a better response externally through a local consumer protection agency (or even the media). Of course I may just be cynical, and Asus may be a more responsible company then I'm used to dealing with.
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I've called up 4 times and each time I ask for it to be escelated even higher they say everything has been done and that there was no one higher, I sent the letter off last week and there has been no reply what so ever so I'm going to give them a call again tomorrow if they don't do anything then I'll be going to contact Laksys about a full refund because it's just stupid.
I still have a consumer rights and trading standards options aswell. I'll keep updating this thread.
I e-mailed Laskys and got a reply earlier today, I'm not sure what to reply to them but I would of thought I am within my right to ask for a full refund because I'm having countless issues and I stuck it out to see if GPS could be resolved by a firmware patch, the product is faulty all over.
Dear Mr XXXXX
Thank you for your e-mail. I am sorry to hear you are having problems with your tablet.
We would not be able to offer you a refund at this time as Asus hold the warranty and they are delaing with your issues.
Kind regards
Ian
Laskys Customer Services
0844 892 0124
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How should I respond to this message?
Hyflex said:
How should I respond to this message?
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I'm not familiar with british consumer protection laws, but i'd say you have a contract with the seller, not with asus. So if they cannot fix the products faults within a reasonable amount of time (you should set a deadline by snailmail) or send it back faulty more than once, then i'd return it to them and demand a full refund.
Whatever happens between the seller and asus should not be of your concern. If they do not refund, get help from a consumer protection agency or a lawyer.
Another option would be to ask them if they would be willing to exchange the prime for an infinity (including a small fee from you).
gazpel said:
I'm not familiar with british consumer protection laws, but i'd say you have a contract with the seller, not with asus. So if they cannot fix the products faults within a reasonable amount of time (you should set a deadline by snailmail) or send it back faulty more than once, then i'd return it to them and demand a full refund.
Whatever happens between the seller and asus should not be of your concern. If they do not refund, get help from a consumer protection agency or a lawyer.
Another option would be to ask them if they would be willing to exchange the prime for an infinity (including a small fee from you).
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Thanks for your reply, that is exactly what I thought, I'll read up on the right laws and acts to try and work it out.
Related
I've had my XDA for less than a month and just learned the lesson of *not* carrying it in a shirt pocket when it fell out into some pretty disgusting water.
Remarkably, in my drunken state, I retrieved it almost immediately, and, thinking "it's already wet through" just rinsed it under clean water to get the surface muck off.
More remarkably, having got it home and opened it up to clean out the muck and charged it up again, it still works *partially*. :?
While it's on the charger all is well. When I take it off the charger and switch off it manages to keep flashing it's signal indicator for several hours, then as soon as I switch it on and start any programme it dies - dead - hard reset - recover from cold boot - reconfigure all my settigs and reinstall all additional software. :x
This is a bit useless.
I suspect I've killed the battery by submerging the unit in mucky water, and in trying to clean it out I've voided the warranty.
I'm open to trying to replace parts so long as it doesn't need microsurgery, but where can I get a replacement battery from? Is it just the LiPolymer inside the back plate, or is there another within the main body (like the 'backup' battery on a desktop motherboard?).
Of course if a replacement unit is cheaper than the parts I'll go far that. Any luck anyone getting a £99 refurb model?
Maybe replying to your own post is bad etiquette, but does anybody care?
Things are getting worse. Now it dies as soon as I disconnect from mains power, so the battery isn't doing anything at all for it.
Obviously that 'guest' was me. (I am sure I had logged in!)
you know if that wasnt so tragic it would be funny !!
sorry... but I personally havent seen any sites that offer repairing or spare parts..
I know the warrenty is void... but you could still try contact O2 to see if they can sort you out... what cost though I dunno
soz...
Ian.
Thanks for your sympathy. That's the best I've had so far.
I tried drying it all out, and short of removing soldered parts I disassembled the thing into as many pieces as I could. I thought I'd got all the moisture out, but it still came up dead. :?
I took it to the Phones4U shop where I got it, and as soon as I mentioned water their immediate response was "beyond economical repair - you need to buy a new unit", so I went to the O2 shop and they wouldn't handle it because it came from a Phones4U shop - even though I was expecting to pay for the repair! :x
Back at home I messed with it some more, and (by luck) got it to the stage where verything worked - the OS, the installed software, the phone (including GPRS), ActiveSync - everything, until you unplugged the charger - then it died again.
So, armed with my newfound certainty that it was not "beyond economical repair" I marched back in to the Phones4U shop to ask them to send it away. I insisted on showing them everything working, to prove that it was just the battery or the power management chip that needed replacing, and spent 15 minutes going through the setup and demostrating (to the assistant who had never seen an XDA working before!), and then when I unplugged the power cord . . . it stayed on! :shock:
I didn't know whether to be pleased or embarrassed, but I left with a working phone.
I got home again and set up ActiveSync to restore everything I'd had previously, and then after about 10 hours the unit spontaneously did itself a hard reset (while sitting on the cradle!) and lost everything.
Off the power cord it stayed on, with the power meter reporting 100% in the battery, but after a few hours it died again, and only came back when the power cord was plugged in.
From this I work out that the battery is probably OK but that the power management chip is fritzed, OR there's still some moisture in there that shorts the 'hard reset' at unpredicatble times.
hmmm that’s ****ty :-|
I'm surprised O2 wouldn’t offer you a new phone at cost price or close to it (like for their employees)
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
I'm sorry with or without a warranty I'd have kicked up the dirt in that shop...
your phone might have been £300 but your 'saving' another supposed £200 by using their O2 contract... and that O2 contract subsidises your O2 phone... so therefore the O2 shop still have some form of responsibility for it.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
I guess you are one of the few that should have taken out the extortionate insurance *weak laugh*
is it possible your cradle is damp? Strange how it would work in the shop but not at home..... bit speculative I know but if you put it back in the cradle... the water might run down ... and each time you put it on you dampen the connections... prolly BS but its just a thought I had...
anyways when did you get it wet? maybe it just hasn’t dried out fully yet... and your effort to at least get some of it working is that proof...
:?
I feel your pain.
Ian.
What about contents insurance, some policies have "contents away from home" cover for loss, theft & accidental damage usually up to £1000 per individual item.
Most people who are tricked into getting mobile phone insurance dont realise this. If you have this you could make a claim, there might by an excess of £50 but its a damn sight cheaper than a new (even on contract phone) All you'd need is a written statement/letter from the phone shop that said it was beyond reasonable repair, and your insurance company should pay up for a new phone (without contract) e.g. full price.
As you already have a contract (presumably)
You could always then sell the damaged handset on ebay, or to some of the clever chaps on here... explaining the problems, you never know someone might find it useful even in its current state!
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
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Phones-4-U and O2. Hmmm, let me think, yes, they're different. O2 are O2. Phones-4-U are not O2.
You really have no idea what you're talking about, do you? Call O2 yourself, then see who LOLs.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
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You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
Tulaine - put the unit in the airing cupboard with a packet of silica gel for a day or two. Don't place it too close to any heat sources, warm air should be sufficient. If that does not work then it's ****ed. Sorry mate.
Bad luck, by the way.
Hey Anon, that's some great slander you built up there... did it take you ALL week to get it together? God all that hard work and most people will think you still had to take breaks to go to school!
Phones4U aren't O2.. But whom may I ask did they get the phone from? I'm sure HTC wouldn’t give you a thousand O2 branded phones just because you asked for them, I think O2 might have something to say about that.
You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
Click to expand...
Click to collapse
Actually I've had many problems with O2, they are a HOPELESS company.
But all companies need one thing, and that’s popularity. Last time I looked that never grows on trees and I know through experience that moaning even politely gets you everywhere. By the looks of your comment Anon, I'm not so sure you know what polite means so it wouldn’t surprise me that you've never got anywhere.
As far as the self-importance goes Anon, I have rights and I use them. By the looks of your comments you don’t deserve them.
And in all honesty, he did do as you suggested.... only a week ago. Sorry you were a little late in replying, maybe you should stop typing so much drivel and you might be in time for the next response
Sleep well Anon, the sheep will always be there for you.
(\).
Be nice (Dammit!)
Hey folks....
I really must insist we all remain nice to one-another here. There's already so much shouting and cursing out there. Every day people die of starvation, or as victims of awful wars. A larger and larger part of the global pie is eaten by fewer and fewer people. So your silly conflict over how to get or not get phones fixed really isn't something to get worked up over. Save it for something big...
I bought a refurbished Lapdock from All4Celullar and it works amazing while plugged in, but it doesn't work if plugged out.
I live in Argentina and it would be more expensive to return it, so I'm trying to fix it myself.
The battery indicator works while plugged in (3 dots first time I touched, 5 an hour later) so I guess there is a battery inside but with some malfunction.
Does anybody have any idea about how to repair it? Or things to check to identify what's the faulty part?
I googled a lot and it seems I'm the only one (I guess the lapdock without battery powered is such an evident flaw that everybody returns them). I'll be very grateful if you can give me a hand, at least pointing to something I should read.
Did you ever find a fix for this? It seems that mine has developed the same problem. MAJOR issue for me, I literally love the little guy and don't have the money to replace it right now.
I guess if nothing pops up, I might just have to find someone who is willing to buy it despite the issue.
In my case, I get 5 flashing lights when I try the battery indicator
I know double posting is frowned upon, but I wanted to present a slightly more obvious solution to this issue (because it's what I did)
Try to send it in to Motorola. If you haven't had it for a year and bought it new, or as a refurb, you should be able to warranty it for repair or replacement. I sent mine in a couple days ago and they have it currently. Hopefully I'll get it back and in working order soon.
The worst that might happen is they tell you no. IF that happens, then you might want to try to find another way to fix it.
It's always surprising how frequently people don't think to consider manufacturer's warranties. Typically you don't need a receipt or anything, I didn't for my lapdock. I look forward to getting it back.
hi,
Thank you for looking at my question. I have a prime which is roughly 15 months old. rooted and running the new energy rom. I use this both for work and at home daily and I am totally happy with everything about it.
Over the past week or so I've noticed that it's hard to plug in the charger every evening and today when I plugged it in the display went dark. You can very faintly see the start up screen but no real lighting at all. I took a look at the charger and several of the cooper peices are bent over and you can see a bit of where on both sides from 15 months of use.
I just contacted Asus customer service and got the normal caveats you typically get when you attempt to return for repair anything by phone...it will take about a month, you need to pay for shipping, etc.
i checked this forum using keywords like "Damaged charger" and didn't come across anyone else that's had this problem. Is anyone familiar with this issue? There's no reason except the charger (and the possible short to the display I just caused plugging it in ) that I wouldn't be happy with this tablet for a few more years. I just don't want to put out, potentially, comparatively alot of money if the plug has been failing regularly for others too.
Anyone familiar with this problem? does anyone who's dealt w/ Asus care to guesstimate a cost?
Thank You for your help.
Greetings,
I received my TrueSmart a few days ago. Promptly broke my Flappy Bird record on it (44!) and got a few other apps on there.
Tuesday, I was wearing the watch while I was getting some exercise. I believe that is kind of the point of it (Outdoor Mate). It had a full charge overnight and I hadn't used it much during the day. Mid-afternoon Tuesday I noticed it wouldn't turn on when I went to wake it up.
I brought it home to the charger Tuesday night and plugged it in. The behavior then (as now) is as in this video:
.
Basically the screen comes on, shows the battery charging screen, then turns off. Repeat. Forever.
I have not flashed anything to it. I have not unscrewed a screw on it. I haven't entered recovery mode.
Questions:
- Can it be fixed?
- How do I get a hold of Omate if it can't?
Since the card I received with the device indicated that opening the case to replace the battery would void my warranty, I would prefer that Omate replace the battery and keep my warranty intact. I'd like to use this device, and showering with it is kind of desirable. I have a neat app I'm developing for it... but right now I can't since it's dead.
Thanks for your help.
If it matters, it's a 1/8 1900. Original shipping firmware.
Sent from my SCH-I605 using Tapatalk
Opening the back DOES NOT VOID THE WARRANTY (where are people getting this garbage info from). The only thing it voids is the liquid damage portion of the warranty with regards to water resistance.
Using a needle try to gently lift up the pins in the dock. This sometimes resolves both charging and connection to the PC issues. If this does not work;
Open the back, pull the battery, reseat the battery and try to charge it.
Lokifish Marz said:
Opening the back DOES NOT VOID THE WARRANTY (where are people getting this garbage info from).
Click to expand...
Click to collapse
The garbage info is coming from the card that came with my watch:
"You may open your TrueSmart, but that will require you to break a seal sticker located on one of the battery cover screws and thus void your warranty. Omate cannot guarantee the waterproofness of the TrueSmart once the battery cover has been opened." (Photo of the card at imgur dot com slash wBo2Jur)
I would actually prefer my watch to be weather and life-resistant, and so I'd rather Omate fix this under warranty rather than have me void mine.
I tried pulling up the pogo pins - one was definitely jacked up, but I fixed it as best as I could. Unfortunately that didn't do the trick. So how do I get Omate's help fixing it? Thanks.
Well either Omate is wrong, (the card) or Omate is wrong (update on KS regarding warranty).
Chances are, your TS is not "weather and life-resistant" to begin with as it was never even tested properly to begin with.
If you are going to wait to get it serviced then expect to wait a long time. Your only two options are to send the TS back to China (at least a month turn around) or wait til they have service centers in your country (an even longer wait).
Lokifish Marz said:
Well either Omate is wrong, (the card) or Omate is wrong (update on KS regarding warranty).
Click to expand...
Click to collapse
I sense a theme here.
I'm going to try my co-worker's dock to see if that makes any difference. Then I guess I'll bite the bullet and pull the battery. Thanks for your help.
I had same issue.. After wearing the watch while exercising and sweating, I noticed the screen frizzing out, then would not charge at all. Contacted Omate, and at first they said to wait until service center opens up in my country (USA). I recently received another email stating that I should mail the watch back to Hong Kong. FedEx charges $80 for shipping.. I am debating on whether I should send it back or wait for service center (tough to justify $80 on an item I paid $200)
ZD
zdiamant said:
I had same issue.. After wearing the watch while exercising and sweating, I noticed the screen frizzing out, then would not charge at all. Contacted Omate, and at first they said to wait until service center opens up in my country (USA). I recently received another email stating that I should mail the watch back to Hong Kong. FedEx charges $80 for shipping.. I am debating on whether I should send it back or wait for service center (tough to justify $80 on an item I paid $200)
ZD
Click to expand...
Click to collapse
How did you contact them? Thanks.
Sent from my SCH-I605 using Tapatalk
pmhesse said:
How did you contact them? Thanks.
Sent from my SCH-I605 using Tapatalk
Click to expand...
Click to collapse
Try [email protected]
My callisto 100, which is very similar to the omate if not identical, did the same thing, wouldnt wake wouldnt light up when i plugged the charger in... i just removed the back took out the battery for 30 secs and put it back in and it booted up again without a problem.
I notice it tends to be sluggish waking if i leave the camera app open when it sleeps and that one time it didnt wake at all i had also had the camera app running. So now i always close the camera manually before letting it sleep
Sent from my GT-N5100 using xda app-developers app
Lokifish Marz said:
Opening the back DOES NOT VOID THE WARRANTY (where are people getting this garbage info from). The only thing it voids is the liquid damage portion of the warranty with regards to water resistance.
Using a needle try to gently lift up the pins in the dock. This sometimes resolves both charging and connection to the PC issues. If this does not work;
Open the back, pull the battery, reseat the battery and try to charge it.
Click to expand...
Click to collapse
Lokifish Marz said:
Well either Omate is wrong, (the card) or Omate is wrong (update on KS regarding warranty).
Click to expand...
Click to collapse
The kickstarter update I see on the warranty simply says that the regular warranty does not cover water damage. It says nothing about the regular warranty. Since there is no warranty on water damage, the card that comes with the watch is consistent; it says opening the back will "void your warranty." The only warranty we have isn't related to water, therefore it's the main warranty that is void if you open the back cover.
But here's the deal -- and why I think you are correct that the card, and even the post, is misleading. To access the SD card slot and the battery (which a spare one came with mine) requires removing the back. The instructions that come with the device are very clear on this. There's a good chance that the legal implications of the spare battery and SD card access are that opening the back wouldn't void one's warranty -- otherwise, why would it come with a spare battery and a hidden memory card slot on the instruction sheet? And why would it come with a screw driver and extra screws?
So, not having to worry about the moisture warranty (there is none) and knowing the instructions tell you how to get to the SD card slot -- under the battery -- seems fair game to open it to reset it.
It's all very confusing. Of course, I didn't get a developer edition without reason.
Popping the four screws without messing up the stickers is also quite easy. While in there removing the battery to reset the device, drop in an SD card for some extra storage.
Yes, it worked for me. Pressing and holding the buttons doesn't seem to be able to trigger a hard reset from that state, but popping the battery works easily enough. I might have to start carrying around the screw driver.
lilbyrdie said:
So, not having to worry about the moisture warranty (there is none) and knowing the instructions tell you how to get to the SD card slot -- under the battery -- seems fair game to open it to reset it.
...
Yes, it worked for me. Pressing and holding the buttons doesn't seem to be able to trigger a hard reset from that state, but popping the battery works easily enough. I might have to start carrying around the screw driver.
Click to expand...
Click to collapse
Thanks lilbyrdie. After waiting two weeks for any sort of response from Omate (hint: got none) I cracked it open based on your advice. Pulling the battery worked like magic. :good: I almost wanted to wire in some sort of access to the battery so that I could drain the battery without cracking the watch. However that was going to require work and I think I'll just back to doing wrist curls wearing this behemoth.
pmhesse said:
Thanks lilbyrdie. After waiting two weeks for any sort of response from Omate (hint: got none) I cracked it open based on your advice. Pulling the battery worked like magic. :good: I almost wanted to wire in some sort of access to the battery so that I could drain the battery without cracking the watch. However that was going to require work and I think I'll just back to doing wrist curls wearing this behemoth.
Click to expand...
Click to collapse
Two years ago I bought Omate true smart watch phone. It works two weeks, then it fails. Their dock station doesn't work properly. I suspect the main reason is all contacts between battery, watch, cover, dock station, usb.
If you look on them you will see: all of them are made from some kind of brass, not gold. I'm not sure if the battery has internal controller, and you can't charge directly from AC, which has charging current greater than 0.9 ma.
I lost any hope to launch this fake device.
Regards,
Radmir
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Not at all. Sorry.
I had the same problem too. Just change the sim card to a new one and it will be alright again
Have you updated the IMEI with at&t? I had some small issues with my data until I updated. Tether didn't work either. It would give my computer an IP but wouldn't pass traffic.
Sent from my ASUS PadFone X using XDA Free mobile app
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Hello XDA Community,
I would like for anyone reporting any issues relating to heat and data to please contact me with details.
Are you using Wi-Fi, LTE, Streaming movies, Videos, Playing games, or using certain Applications?
Was your Padfone X docked when this happened?
Please provide your Serial Number.
I would like to gather as much information as possible and I cannot do it without this communities help.
Please email me at [email protected], place case number N140842602 in the subject line along with your username.
Lose power first?
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Same issue as modirator
aselsley said:
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Click to expand...
Click to collapse
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
No fix yet...
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
Click to expand...
Click to collapse
Thanks Acriar for the additional information. So far every failure like this is pretty consistently in conjunction with the tablet. No, I don't have a fix. I wish I did, because your reply does not give me much hope for my third device. Again, let [email protected] know. Hopefully they are putting sufficient engineering resources on to this to fix it else the Padfone X's life in the US will be short at best.
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
Click to expand...
Click to collapse
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Similar problems with dropping network
I began having problems with the network dropping 2 weekends ago. I moved my phone from my pocket to the station, but the station never 'start'. When pulled out, the phone would not start. Neither was low on battery. Finally got the phone to start when I plugged it into the charger. That has happened a few more times since then. After that, the network was totally undependable for the night and next day, despite restarts of all types. I was on a trip, and when I got home the problem continued for the night, but then disappeared the next morning before I could take it to the ATT store. Worked fine a few days, then occasionally could connect and occasionally not. A restart of the phone usually gets the network back - but not always. My wifi connection has always been available when wifi was around, but the LTE is suddenly disappearing fast. Will send note to Scott, but wanted to add to this thread. BTW, great site. Thanks for the info here. Best padfone x forum I've found by far.
Asus repair: they truly are out in a league of their own.
dibblebill said:
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Click to expand...
Click to collapse
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
acriar said:
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
Click to expand...
Click to collapse
And I agree- ASUS's handling of the issue wasn't bad. They even replaced my scuffed tablet dock back cover. But it wasn't the charger- mine went out while discharging, every time. Sometimes within seconds of being docked. I had two different tablet dock hardware versions and both failed on me. It was something in the phone's handling of it, is my guess, seeing as the firmware update seemingly fixed it.