Hello.
Apparently it's possible to remove the "Your device is unlocked" message when the prime boots up.
How is that doable ?
Thx for the help :
CrazyKoala said:
Hello.
Apparently it's possible to remove the "Your device is unlocked" message when the prime boots up.
How is that doable ?
Thx for the help :
Click to expand...
Click to collapse
i didnt think it was, where did you get the information from that its possible to remove it?
I encountered message in this forum implying it was possible, threads about swaps between prime and infinity, to finally have the wifi problems solved
i remember reading about something about unlocking the nvflash or something like that
if you're not experienced at these things i wouldn't even suggest looking at it
but if you are you'll know where to search for it
You can remove the message, but that is probably only useful if you want to defraud someone - you can't replace the DRM keys.
CrazyKoala said:
Hello.
Apparently it's possible to remove the "Your device is unlocked" message when the prime boots up.
How is that doable ?
Thx for the help :
Click to expand...
Click to collapse
I wonder why mine not showing. Seriously.... it showed when i first unlock my device and after i flashed aoKP, but then i moved to androwook, and lately i noticed tht it didnt show up... idk y...
Sent from my Transformer Prime TF201 using xda premium
Not trying to fraud. I just want to avoid possible problem if I manage to get a swap.
I believe lilstevie had said something to the extent that the "your bootloader is unlocked" message was only added to the .21 and above bootloaders. If there was a way to move to previous ASUS bootloaders(the EBT partition), for example .15 without resulting in a brick, then I presume the message would not show anymore.
For example, flashing the ebtblob.bin for the AndroidRoot.mobi nvflash package will result in a different message showing up in place of the unlocked message.
If you have used nvflash, it won't show up. Also, there is a setting when installing androwook rom to remove the message.
CrazyKoala said:
I encountered message in this forum implying it was possible, threads about swaps between prime and infinity, to finally have the wifi problems solved
Click to expand...
Click to collapse
tshoulihane said:
You can remove the message, but that is probably only useful if you want to defraud someone - you can't replace the DRM keys.
Click to expand...
Click to collapse
Nvdlash can remove it BUT that won't do anygood. As soon as you unlocked, your prime serial number was sent to Asus. As soon as they enter in your serial number for refund RMA, it will show you unlocked. Then they won't be allowed to proceed.
They have strict guidelines in place. Which they not even really doing refunds anyways. But in an extreme case, or more so at their descretion, there can't be any physical damage at all. You must have reciept. MOre importantly, the firmware can't be modified in any matter. They specifically mentioned rooting and unlocking as examples. Trust me, I know. Which is why I'm kinda pissed right now and kinda regret unlocking.
But they not really doing anymore refunds. People had the chance before GPS dongle was released. Now THST GPS dongle is out in the wild, the refunds from Asus are shutdown basically. Since Asus doesn't sell directly to the customer, the refunds they were doing before were only special cases. Now, its a no go on getting refund from Asus.
Maybe if enough gamestop prime owners make the call, they will adopt same policy as best buy. Its a long shot but worth the effort.
---------- Post added at 04:17 PM ---------- Previous post was at 04:15 PM ----------
kokopuphz said:
I believe lilstevie had said something to the extent that the "your bootloader is unlocked" message was only added to the .21 and above bootloaders. If there was a way to move to previous ASUS bootloaders(the EBT partition), for example .15 without resulting in a brick, then I presume the message would not show anymore.
For example, flashing the ebtblob.bin for the AndroidRoot.mobi nvflash package will result in a different message showing up in place of the unlocked message.
Click to expand...
Click to collapse
Gage_Hero said:
If you have used nvflash, it won't show up. Also, there is a setting when installing androwook rom to remove the message.
Click to expand...
Click to collapse
Doesn't matter, Asus still has serial number I'm their systems that whoever unlocked. Plus there are digital flags of sort that activated upon unlocking. So they have quite a few ways of telling you unlocked. No way around it.
demandarin said:
Maybe if enough gamestop prime owners make the call, they will adopt same policy as best buy. Its a long shot but worth the effort.
Click to expand...
Click to collapse
It's more a loophole than policy - if Prime was still in stock/ in the system to be serviced there, people would have to swap out for it instead of being able to apply it to something else. Don't really think theres anything anybody can do outside of 30 days in a normal situation.
NeoMagus said:
It's more a loophole than policy - if Prime was still in stock/ in the system to be serviced there, people would have to swap out for it instead of being able to apply it to something else. Don't really think theres anything anybody can do outside of 30 days in a normal situation.
Click to expand...
Click to collapse
Are gamestops still carrying prime or they moved onto the infinity pad and nexus 7?
They've got all 3. Prime & Infinity
Gage_Hero said:
If you have used nvflash, it won't show up. Also, there is a setting when installing androwook rom to remove the message.
Click to expand...
Click to collapse
Maybe that's what happen in my prime... but i dont have any idea how....
Sent from my Transformer Prime TF201 using xda premium
Well although GPS was an issue, I could go ahead with this. I am just not as nice when it comes to wifi which is a real problem for me and for a lot of prime owners.
tshoulihane said:
You can remove the message, but that is probably only useful if you want to defraud someone - you can't replace the DRM keys.
Click to expand...
Click to collapse
I don't know anyone else, but I want to get rid of it because I think it looks ugly.
Related
The Razorclaw rooting method has been successful for a few of the "early" units obtained, but curious if those getting theirs now with the official release are still able to root.
For those that attempt, please indicate if this was before or after the OTA ...
Thanks
Has anyone tried this yet with their new Prime? Curious to see if it still works after the OTA. I'll have mine tomorrow to try but wanted to know if anyone did it already.
After the OTA...and Nope.. No workee for me.
Darkeyce said:
After the OTA...and Nope.. No workee for me.
Click to expand...
Click to collapse
Thanks for trying. At least I know now to apply root first before OTA and see what happens, maybe root will be held, even though I doubt it.
unknown_owner said:
Thanks for trying. At least I know now to apply root first before OTA and see what happens, maybe root will be held, even though I doubt it.
Click to expand...
Click to collapse
it might hold. I know, with my Atrix4g, it holds root after several hard resets. My Ota doesn't work so not too sure. Even after hard reset ota wont work. Must have deleted something essential that ota checks for. Thats why I will wait for Ics b4 .
Tried it post OTA and didn't work for me either. Should have applied the root first but I was impatient.
I have learn my lesson before. I have put a hold on the ota so far but haven't try to root yet. Waiting on more concrete way that Razorclaw v1.0.1 will work and wont brick it.
Man, we are really the early adopters.
No root pre-OTA either.
hey just the asus transformer prime is my first tablet but i am just wondering what is the point of rooting?? I am at a lost for this.
If you guys could be so kind to give me a brief summary.
Essobie said:
hey just the asus transformer prime is my first tablet but i am just wondering what is the point of rooting?? I am at a lost for this.
If you guys could be so kind to give me a brief summary.
Click to expand...
Click to collapse
I did the OTA without thinking and feel retarded about it... The number one reason I'd root at this point is to remove apps that I'll never use...
What will ICS bring
I want to know what ICS is going to do for the browser on the Prime.Scrolling & page rendering on some pages on my xoom was horrific.My friend comes along with his dang ipad & loaded & scrolled through the same web pages with ease.
ChristoA1 said:
I did the OTA without thinking and feel retarded about it... The number one reason I'd root at this point is to remove apps that I'll never use...
Click to expand...
Click to collapse
What's the build number after the update?
unknown_owner said:
What's the build number after the update?
Click to expand...
Click to collapse
8.8.3.29
I will be receiving a replacement one in a few weeks, but I have a feeling that one will already be at (or above) this build...
why are you getting a replacement for?
I tried to root both before the OTA update and afterwards.. no go for either instance.
Sent from my Transformer Prime TF201 using xda premium
Bimboy said:
I tried to root both before the OTA update and afterwards.. no go for either instance.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
I think you need to be at build 8.8.3.23 in order to root. I can't get to the demos at gamestop but I think might have been the build of the one I rooted. I have been asking if anybody that goes to gamestop to stop and see what the build is on the demo, but no one has done it so far.
It's a negative for me also. throws up an error: 256
unknown_owner said:
I think you need to be at build 8.8.3.23 in order to root. I can't get to the demos at gamestop but I think might have been the build of the one I rooted. I have been asking if anybody that goes to gamestop to stop and see what the build is on the demo, but no one has done it so far.
Click to expand...
Click to collapse
I thought all gamestops had to send their demo units back to Asus in early December. The tablet store that I got my prime from no longer had it for some reason when I checked in mid December.
By the way, I tried to root my prime out of the box with Razorclaw, and it gave me an error. I doubt any of the gamestop models are rootable because they probably applied the fix when adding the games. I'm guessing that the only models that are rootable are the ones that were in the very first production batch that didn't have wifi issues and passed right through QA.
thegadfly said:
I thought all gamestops had to send their demo units back to Asus in early December. The tablet store that I got my prime from no longer had it for some reason when I checked in mid December.
By the way, I tried to root my prime out of the box with Razorclaw, and it gave me an error. I doubt any of the gamestop models are rootable because they probably applied the fix when adding the games. I'm guessing that the only models that are rootable are the ones that were in the very first production batch that didn't have wifi issues and passed right through QA.
Click to expand...
Click to collapse
I rooted a gamestop demo the day it came into the store. I think i even saw it on the display when I went to pick mine up. If my schedule isn't hectic tomorrow, I'll probably go back there and check the build and see if the root is still on there. Was wondering if there was anything I can take from it (any folders/files/partitions) that would help get the root back on ours.
Poloasis said:
why are you getting a replacement for?
Click to expand...
Click to collapse
See my "Loud Vibrator" thread, lol
Before you jump on me about a manual update, know that I've already contacted Asus, and they got back to me about 3 weeks later telling me to manually update my Prime. Tried it, but it didn't work. (The ones available for download on the site are for WW serial numbers)
Here's the problem: I still haven't gotten ICS on my Prime with an HTK75 serial code. I haven't found any really recent post on this (but a lot of similar issues on TF101s with the same serial number), and was just wondering if you guys have the same issue. Been trying to fix this for months, so this might be my last hope. I know that there has been a serial issue, but most of you guys seem to have gotten that fixed... any help? Or is it possible that Asus still hasn't made a fix for this serial?
Sent from my MB860 using Tapatalk
By the way, I tried asking this question back when the serial code reboot problem was a real issue, but no one had an answer.
Sent from my MB860 using Tapatalk
you need to find the thread on serial number fix that a developer came up with. I think its bumblebee or something. he has another name up here also. but he made a serial fix so you can manually enter in your serial number in the prime and it'll stick. l think you'll be able to update after that. or you can pm Gary keys with the issue if you looking for am official fix.
Thank you so much!
Sent from my MB860 using Tapatalk
demandarin said:
you need to find the thread on serial number fix that a developer came up with. I think its bumblebee or something. he has another name up here also. but he made a serial fix so you can manually enter in your serial number in the prime and it'll stick. l think you'll be able to update after that. or you can pm Gary keys with the issue if you looking for am official fix.
Click to expand...
Click to collapse
So, you're saying he should root his device, apply a fix that hasn't worked for anyone, then contact Gary, whose posts are sporadic and whose personal interactions with forum members are even more rare, as opposed to contacting Asus customer service (you know, like it says to do in the product manual)? The serial number will stick with the fix that was posted, but it doesn't get you OTA updates. Gary is not authorizing RMA's, as far as I know, and he doesn't have an "official fix" beyond manually updating the firmware...so far, Gary has added conjecture and a few "try this"'s to the conversation, but mostly lots and lots of needless delay to an otherwise straightforward RMA process for a bug that simply goes on (for all but one poster here) until you RMA the unit to Asus.
Frankly, if the serial number developer "fix" would or could present any sort of obstacle to the RMA process, even via a simple delay to starting the RMA process, I'd advise you to avoid it, and advise others against prescribing it.
So far, there is only one user I know of who had the serial number problem and got it to work without an RMA, the rest are still without OTA updates....except for those who have completed the RMA process. Incidentally, the bootloader unlock tool will also not work for Prime owners with the serial number bug.
My advice is to begin the RMA process now, not later. So far, there has been nothing from Gary or Asus engineering that suggests waiting or monkeying around will do you any good. And guess what? The guys at Asus support will walk you through a manual update just as Gary will suggest to do.
Thanks, I think I'll try once again to contact Asus. I've never seen another Prime with the same serial, though, so if for some reason I still can't get it to work, I'll try what the first commenter said. Either way, thanks guys. I now have a couple new lead on finally getting this to work...
EDIT: I just got off the phone with Asus Tech Support. They were very helpful. Looks like I'm going through the RMA process.
So many people complaining about locked bootloader and how it basically sucks, i have a counter to that, be it ever so small.
http://devicetracker.asus.com/select_lang.action
You can track your tablet with the serial, meaning that no matter if they wipe it, if they reinstall it, or if they reset it, it should still show up! I just found this out a few days ago and figured i'd share. Gives me a little peace of mind when i take this thing to school if it gets lost or stolen i can still find it again.
Feel free to discuss but please no flaming. Lets keep it civil
pileot said:
You can track your tablet with the serial, meaning that no matter if they wipe it, if they reinstall it, or if they reset it, it should still show up!
Click to expand...
Click to collapse
Unless you're unlocked then it doesn't work lol. Nice find but there are apps that do the same thing. I use Lookout
Sent from my Galaxy Nexus using xda premium
paddycr said:
Unless you're unlocked then it doesn't work lol. Nice find but there are apps that do the same thing. I use Lookout
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I find those tracker apps to be convenient but resource heavy. I usually just choose to remove as much of that bloat as I can and take the risk. But then again I never set my devices down for very long.
CharliesTheMan said:
I find those tracker apps to be convenient but resource heavy. I usually just choose to remove as much of that bloat as I can and take the risk. But then again I never set my devices down for very long.
Click to expand...
Click to collapse
Yeah, good point. It works for me though and doesn't hog too many resources. At least it is opt in though. The tracking software that Asus put on the prime is neither opt in nor opt out unless you consider unlocking your boot loader and voiding your warranty opt out
Sent from my Transformer Prime TF201 using xda premium
So, it's either keep within the locked environment and deal with Asus's idea of timely updates (hint, they're not) or nuke the warranty and get a vastly better experience with AOKP, EOS or Virtuous.
Not a hard decision at this time sadly.
Hobbesian said:
So, it's either keep within the locked environment and deal with Asus's idea of timely updates (hint, they're not) or nuke the warranty and get a vastly better experience with AOKP, EOS or Virtuous.
Not a hard decision at this time sadly.
Click to expand...
Click to collapse
Agreed! I found the OTAs caused more problems than they solved. By the time I was running .21 my prime was practically unusable given the browser freezes and crashes. It lasted about 2 days before I unlocked. Unlocking and getting rid of stock was the best decision that I made in regards to this thing.
Sent from my Transformer Prime TF201 using xda premium
I wonder how they track the device when it comes online. Is the stock firmware running CarrierIQ or some other form of privacy-concerning tracking software? This might finally drive me to install CM9.
Sent from my Transformer Prime TF201 using XDA Premium HD app
paddycr said:
Unless you're unlocked then it doesn't work lol. Nice find but there are apps that do the same thing. I use Lookout
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I use Got Ya
lattera said:
I wonder how they track the device when it comes online. Is the stock firmware running CarrierIQ or some other form of privacy-concerning tracking software? This might finally drive me to install CM9.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
The tracking website was posted in another thread a few days ago. I was really glad that it did not know what to do with my serial number (I am running Eos Cornerstone). This does remind me of CarrierIQ - I wonder what other info ASUS is collecting??
Sent from my Transformer Prime TF201 using xda premium
lattera said:
I wonder how they track the device when it comes online. Is the stock firmware running CarrierIQ or some other form of privacy-concerning tracking software? This might finally drive me to install CM9.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Lol, I have yet to get this thing to actually work. I just use Prey or whatever it's called, doesn't actively start running until you tell it to unless I'm mistaken.
Wait, I have an unlocked bootloader on my Prime, and the device tracker was able to locate it, once I connected it to WiFi network. Even the remote ring worked. (Message and contacts lookup says that it only works on 3G models). I did not test the remote wipe or lock for obvious reasons.
I'm running rooted stock .21 ROM.
I use gotya too .... takes a pic of the person unlocking the screen and emails me the pic along with their location ..... but i guess there are pros and cons for locked and unlocked bootloaders ...... i had my prime for a day did the .21 update then decided to root.... man was that a lot of work but it was worth it in my opinion
nonpaq said:
Wait, I have an unlocked bootloader on my Prime, and the device tracker was able to locate it, once I connected it to WiFi network. Even the remote ring worked. (Message and contacts lookup says that it only works on 3G models). I did not test the remote wipe or lock for obvious reasons.
I'm running rooted stock .21 ROM.
Click to expand...
Click to collapse
Of course the location software worked: you are using an ASUS rom that comes with the tracking software thoughtfully included . It has nothing to do with whether you are unlocked or not. I am running a non-ASUS rom - the tracking website doesn't work with my prime.
Sent from my Transformer Prime TF201 using xda premium
paddycr said:
Of course the location software worked: you are using an ASUS rom that comes with the tracking software thoughtfully included . It has nothing to do with whether you are unlocked or not.
Click to expand...
Click to collapse
Thats my point... the thread title says "One good thing about a locked bootloader". The device tracker is not disabled by just unlocking the boot loader. Flashing the rom to a custom rom would. (Granted, the most likely reason for unlocking the bootloader would be for flashing to a custom rom.)
nonpaq said:
Thats my point... the thread title says "One good thing about a locked bootloader". The device tracker is not disabled by just unlocking the boot loader. Flashing the rom to a custom rom would. (Granted, the most likely reason for unlocking the bootloader would be for flashing to a custom rom.)
Click to expand...
Click to collapse
Now I get it - good point
Wow, yeah, that is a good r...er, no, the locked bootloader continues to suck. Oh, and you better pray the person steals your GPS dongle and uses it if you want a location
Just change title of thread from "locked bootloader" to "stock firmware w/ locked bootloader".
You know, I do have a Windows Home Server, is there a version of this I can use from home without a complicated setup?
Actually, my device was located within a fairly small area using just WiFi locations. Not small enough to nab anyone who had my Prime, but at lease it would tell me its still in the neighborhood. Besides, GPS would not work indoors anyway, even with the dongle.
nonpaq said:
Actually, my device was located within a fairly small area using just WiFi locations. Not small enough to nab anyone who had my Prime, but at lease it would tell me its still in the neighborhood. Besides, GPS would not work indoors anyway, even with the dongle.
Click to expand...
Click to collapse
I'm still amazed anyone can use it :/ I just get some "command failed" error every time I try to add my Prime's serial number to the Device Tracker. Fails every time, lower case, upper case, even started swapping 0's and O's even though I know the correct placement.
I've pretty much given up on anything with ASUS being quite right, and definitely don't expect much of whoever upkeeps their website and services. I also just submitted an RMA early this week and have not heard a word from anyone lol, I can only assume this will be fun.
buxtahuda said:
I'm still amazed anyone can use it :/ I just get some "command failed" error every time I try to add my Prime's serial number to the Device Tracker. Fails every time, lower case, upper case, even started swapping 0's and O's even though I know the correct placement.
Click to expand...
Click to collapse
Yep...same thing happened to me, until I realized I had a leading empty space after the serial number (I cut an pasted my SN and it added a trailing space).
Make sure there are no leading/middle/trailing spaces in the serial number...
Asus support just told me that they do not provide support for the unlocker. I've been trying to unlock this thing for weeks now, finally decided I'd call Asus about my "an unknown error occurred, possibly a network connection issue" error message and the guy on the phone just told me they can't help me because that utility will void my warranty. I pointed out that warranty is not yet void and in my opinion they still have an obligation to help, but they were impervious to my logic.
wtfdroidlol said:
Asus support just told me that they do not provide support for the unlocker. I've been trying to unlock this thing for weeks now, finally decided I'd call Asus about my "an unknown error occurred, possibly a network connection issue" error message and the guy on the phone just told me they can't help me because that utility will void my warranty. I pointed out that warranty is not yet void and in my opinion they still have an obligation to help, but they were impervious to my logic.
Click to expand...
Click to collapse
"Impervious to my logic" lol sounds like something I would say. Unfortunately MOST people are impervious to logic these days.
Sent from my Axiom MAXX!!
wtfdroidlol said:
Asus support just told me that they do not provide support for the unlocker. I've been trying to unlock this thing for weeks now, finally decided I'd call Asus about my "an unknown error occurred, possibly a network connection issue" error message and the guy on the phone just told me they can't help me because that utility will void my warranty. I pointed out that warranty is not yet void and in my opinion they still have an obligation to help, but they were impervious to my logic.
Click to expand...
Click to collapse
Hm,
I can understand ASUS in that way. This example came into my mind:
you want to break into a house and couldn't manage that due to the lock pick.
So you ask a policeman: "Please show me how to use this lock pick".
He would say: "No, that's criminal". And you say:"It's not criminal". I didn't break in by now".
It's not exactly the same some somehow similar
They release their own tool, but do not support it.
This doesnt make any sense to me, since device is still locked. Another one to add to the list.
Sent from my i9250
handi1948 said:
Hm,
I can understand ASUS in that way. This example came into my mind:
you want to break into a house and couldn't manage that due to the lock pick.
So you ask a policeman: "Please show me how to use this lock pick".
He would say: "No, that's criminal". And you say:"It's not criminal". I didn't break in by now".
It's not exactly the same some somehow similar
Click to expand...
Click to collapse
This analogy might make sense if it was my house, and the police man not only sold me the house without telling me there were no keys, but handed me the lockpicking tools when I complained.
Use someone elses connection, sounds like its a firewall/port issue .. either that or open up all your ports for the TFP in your router (DMZ)
I've tried on at least 4 networks
wtfdroidlol said:
This analogy might make sense if it was my house, and the police man not only sold me the house without telling me there were no keys, but handed me the lockpicking tools when I complained.
Click to expand...
Click to collapse
Hm, I think the police was quite fair in THIS case :
"Before you download, install, and use the Unlock Device App you acknowledge and assume complete risk to the quality and performance of this App, including but not limited to the following: once you activate the App you will not be able to recover your ASUS product (“Original Product”) back to original locked conditions..." (from the Asus site)
handi1948 said:
Hm, I think the police was quite fair in THIS case :
"Before you download, install, and use the Unlock Device App you acknowledge and assume complete risk to the quality and performance of this App, including but not limited to the following: once you activate the App you will not be able to recover your ASUS product (“Original Product”) back to original locked conditions..." (from the Asus site)
Click to expand...
Click to collapse
I'm not sure what the relevance of your quote is. It mentions before I use it, which I can't because it doesn't work, and then cautions that I can't relock my boot loader, which is irrelevant because I can't, because it doesn't work.
wtfdroidlol said:
This analogy might make sense if it was my house, and the police man not only sold me the house without telling me there were no keys, but handed me the lockpicking tools when I complained.
Click to expand...
Click to collapse
I think that's the only way this analogy makes even a bit of sense. I have the same problem and I'm also trying to contact ASUS support.
We need SBK (since, afaik, we already have access to an updated version of nvflash which works with t3) as one way to solve these cases. Probably. Since Asus doesn't seem to be doing anything else to solve it either.
Sent from my i9250
is more easy unlock the ipad . this bis verry strange for a google os device. Afther 4mounths,stil no root. verry easy to brick this tablet and no support for custom roms.
Inviato dal mio Transformer Prime TF201 con Tapatalk 2
valentinrascu said:
is more easy unlock the ipad . this bis verry strange for a google os device. Afther 4mounths,stil no root. verry easy to brick this tablet and no support for custom roms.
Inviato dal mio Transformer Prime TF201 con Tapatalk 2
Click to expand...
Click to collapse
Root has been achieved with .28 already.
Sent from my i9250
We regret to inform you that your RMA application form is being rejected as it appears your device has been unlocked. This has voided the warranty and we are unable to offer you an in-warranty repair
Please be informed that there will be a payment involved in repairing this product further. The starting fee is 35 pounds (excluding vat) which is only for shipping. The full quotation will be sent to you by the repair centre after the inspection.
If you elect to continue with the out of warranty ASUS repair, please be kind enough to resubmit the RMA form agreeing for possible payment terms.
You may also contact your local PC shop in order to seek for an alternative option.
We regret for the inconvenience caused.
How do they know that!! I guess I need to take my tablet apart!
They know that because when you unlock it the unlock tool sends an identifier to the Asus' servers and it has your tablet's info in it...
sjrixon said:
How do they know that!! I guess I need to take my tablet apart!
Click to expand...
Click to collapse
It's no secret that they record who grabs unlock tokens, and you did have to agree to a massive agreement when unlocking that your warranty was void.
Even if you do manage to get them to accept it for repair, they'll relock your device to rub salt into the wound.
Is there a video anywhere of a camera fix? Youtube is just full of people trying to fix their Wi-Fi
sjrixon said:
We regret to inform you that your RMA application form is being rejected as it appears your device has been unlocked. This has voided the warranty and we are unable to offer you an in-warranty repair
Please be informed that there will be a payment involved in repairing this product further. The starting fee is 35 pounds (excluding vat) which is only for shipping. The full quotation will be sent to you by the repair centre after the inspection.
If you elect to continue with the out of warranty ASUS repair, please be kind enough to resubmit the RMA form agreeing for possible payment terms.
You may also contact your local PC shop in order to seek for an alternative option.
We regret for the inconvenience caused.
How do they know that!! I guess I need to take my tablet apart!
Click to expand...
Click to collapse
Wel, when you unlock, that info is sent to their servers, so they know.
Kind of sucks because I unlocked mine in March and since that time I have the green camera screen twice. Both times I contacted Asus through these forums (Gary Key the first time, then the Service Center Manager in Texas directly the second time) Both times they agreed to fix the issue as it was a hardware issue.
I would try and get that point across, that is in fact HW and nothing to do with unlocking. And since there are so many cases of the green screen issue, I would try and speak with someone there.
Good luck
GreginNH said:
Wel, when you unlock, that info is sent to their servers, so they know.
Kind of sucks because I unlocked mine in March and since that time I have the green camera screen twice. Both times I contacted Asus through these forums (Gary Key the first time, then the Service Center Manager in Texas directly the second time) Both times they agreed to fix the issue as it was a hardware issue.
I would try and get that point across, that is in fact HW and nothing to do with unlocking. And since there are so many cases of the green screen issue, I would try and speak with someone there.
Good luck
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.. i was able to RMA and mine is unlocked... hehehehe... .i recieved my unit yesterday and im all happy.
bashir111 said:
.. i was able to RMA and mine is unlocked... hehehehe... .i recieved my unit yesterday and im all happy.
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Great... have u tried unlocking it again>? If so, ur lucky...
Sent from my Transformer Prime TF201 using xda premium
skarfreak said:
Great... have u tried unlocking it again>? If so, ur lucky...
Sent from my Transformer Prime TF201 using xda premium
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I have never heard of anyone being able to unlock again after being locked in RMA
They dont lock it again. Mine came back as i sent it, unlocked, rooted and running Virtuous ROM.
Only way its locked again is if they replace system board and thats essentially a new device
Sent from my Transformer Prime TF201 using xda app-developers app
GreginNH said:
They dont lock it again. Mine came back as i sent it, unlocked, rooted and running Virtuous ROM.
Only way its locked again is if they replace system board and thats essentially a new device
Sent from my Transformer Prime TF201 using xda app-developers app
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Refrain from making stupid claims please.
A friend of mine had this issue.. it was a hardware issue not software and ASUS replaced his prime under warranty, even though it was unlocked...
skarfreak said:
Great... have u tried unlocking it again>? If so, ur lucky...
Sent from my Transformer Prime TF201 using xda premium
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nuh i didnt try... because now im on jelly bean and i cant unlock... even if i was on ics.. i wouldnt be unlocking i dont want to risk things going wrong again.
Benefit to living in Canada. Tamper all you want, legally they can't do squat
Sent mine for RMA, unlocked and even though they didn't fix it they didn't say anything about it.
rma'd mine twice while being unlocked.
first time it came back locked.
second time it came back only nvflash removed but unlocked....
asus cannot deny your RMA... you have warranty by law! call them ........
ungraph said:
Refrain from making stupid claims please.
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Refrain from being an idiot please.
He's right. Sent mine in for rma on green camera. Unlocked and it came back exactly that way. They did not mess with the software at all.
But I'm sure you know better.
Tempie007 said:
asus cannot deny your RMA... you have warranty by law! call them ........
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By law, after unlocking you have no warranty. Asus can service your device or not based on their discretion.
chamberc said:
By law, after unlocking you have no warranty. Asus can service your device or not based on their discretion.
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It would be nice to see them prove how a hardware issue was caused by unlocking. Probably why they just rather do it instead . Just becuae they say something that does not mean they have the last word.
Sent from the Mighty Note International!
Would someone please point me in the direction of how to RMA?
I really do not know where to begin.
Thank You
JohnDaddyo said:
Would someone please point me in the direction of how to RMA?
I really do not know where to begin.
Thank You
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I wanted to say just go to Asus.com and click support but Asus.com is coming up blank for me at the moment, so Google for Asus and click support there, then again support, then repair repair inquiries. (Sorry, can't post the link because I haven't enough posts here)
Simply fill in your info and the problem and send. I got a response within a few hours in the form of a RMA number from Asus and an email with date & time from DHL (I'm in the Netherlands) at the same time, they picked it up the next day (last Tuesday) and it's ready for shipping back to me at the moment.
I too had the green camera issue, pinching worked for a day or two. I was on stock. I had upgraded to Jelly Bean within days of this problem starting, I've read a few who had the issue start after the ICS upgrade, so even though the pinch strongly suggests it's a hardware problem, I do find it curious that for most it started after a major upgrade.
shaolin95 said:
It would be nice to see them prove how a hardware issue was caused by unlocking. Probably why they just rather do it instead . Just becuae they say something that does not mean they have the last word.
Sent from the Mighty Note International!
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They don't have to. If you unlocked you agreed that they would not repair it under any circumstances.