Soft keys not responding - Vibrant Q&A, Help & Troubleshooting

Hello. Well I've been googling my problem I just recent ran into for about a few weeks now and found no solution. Just found some guy suggesting the app, Softkeys in the play store. I don't mind using that app for now but sometime it gets annoying.
Problem is, the soft keys on the bottom (home, return, search, menu) isn't responding to any of my touches. I tried pressing it down, slightly touching it but still nothing. Stock Vibrant, not rooted.
Maybe it's a software issue? Anyone else having the problems I am? And if you are, is there a way to fix it? THANKS IN ADVANCE

bump

iLOSER said:
Hello. Well I've been googling my problem I just recent ran into for about a few weeks now and found no solution. Just found some guy suggesting the app, Softkeys in the play store. I don't mind using that app for now but sometime it gets annoying.
Problem is, the soft keys on the bottom (home, return, search, menu) isn't responding to any of my touches. I tried pressing it down, slightly touching it but still nothing. Stock Vibrant, not rooted.
Maybe it's a software issue? Anyone else having the problems I am? And if you are, is there a way to fix it? THANKS IN ADVANCE
Click to expand...
Click to collapse
When are where did you purchase your vibrant? I'm asking because if you bought it used, or you've had it for a long time...the digitizer may be going bad. I've read that captivate buttons not working is one of the early signs that your digitizer might be going bad.
Also, isn't the app "softkeys" that you are referring to only for root users? You said you weren't rooted though Maybe I'm wrong.

Xenoism said:
When are where did you purchase your vibrant? I'm asking because if you bought it used, or you've had it for a long time...the digitizer may be going bad. I've read that captivate buttons not working is one of the early signs that your digitizer might be going bad.
Also, isn't the app "softkeys" that you are referring to only for root users? You said you weren't rooted though Maybe I'm wrong.
Click to expand...
Click to collapse
I bought it used, so called new from craigslist from a woman for a $120. It was a steal! Bout in the beginning of this year only. And yes, you are correct about the soft keys. It's for rooted phones only but I only use the home button just so that I can get back. Hopefully it's not the digitizer, I don't want to replace it. No scratches, nothing :/
Sent from my SGH-T959 using XDA

this is so weird. i downloaded an app and all of sudden, the softkeys started acting all weird. the lights came off and on, one at a time then all at once. then it just started working!!! i guess it does have something to do with the digitizer. hopefully i dont have to replace it. :fingers-crossed:

Related

Touch screen problem

My atrix seems to have a problem with the touch screen on the top portion of the phone when I'm in portrait mode. For example, when I go into settings, I can't seem to click on wireless network settings.
I thought it may have been a problem with an app I had installed, so I turned on advanced task killer, but I couldn't click on kill all running apps since it's in that non functioning top portion of my screen. Lol
Now I'm here on the xda app and I couldnt click on the top portion to go to my favorite threads.
Obviously I've already done a power cycle a couple times. Sometimes it fixes it, but it doesn't fix it for long as the problem seems to randomly come back...
I'm considering doing a factory reset, but I'm rooted with designgears aroot script. I already thawed all the apps I've froze. Would it be OK to factory reset from there?
If anyone has any suggestions aside from doing a factory reset, it will be very much appreciated!
Sent from my MB860 using XDA Premium App
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
F_L_Abs said:
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
Click to expand...
Click to collapse
Same thing here. Sometimes the widgets i have at the top of the screen won't respond when touched. Also my screen shifts back and forth on its own in portrait mode, kind of jiggles like the phone is being shaken. I unrooted, did a factory reset and still no joy. I'm going to flash the retail SBF tonight and see if that clears it up. If not back AT&T for a replacement or the HTC Inspire. (I'm still in my 30 day window)
I have the same problem.. I have done a hard reset, but it doesn't seem to fix it
I will try to flash DG's retail SBF today.
flashing the device didn't fix the issue
I ended up getting mine exchanged. Its strange that it only started to happen randomly.
Sent from my MB860 using XDA Premium App
Might want to double check and post in this thread: https://supportforums.motorola.com/message/362154/
Thanks, Reuben. I'm sorry to see that people are having this problem. I have the same problem but from the bottom of my touch screen. We've identified that when this happens, it's because the Internal SD was partitioned. Not sure what's causing the issue with the top of the screen for users though.
I sure hope a fix is rolled out. Many people have imported their Atrix's and it's hell trying to exchange it. I'd rather be able to just fix it!
This happened to my first atrix: bought the day after realease, problem developed withing 36 hours, I'd say.
At the time, I didn't think much of the issue (though it was simply unacceptable) and discounted mine as an inevitable lemon. Obviously, when I took it back (literally within 3 days of release) nobody had had this problem yet and the sales rep was baffled. Got an exchange and all is well now.
I believe it has something to do with a defective fingerprint reader that mucking with the screen, but I could be wrong.
Ultimately, my phone is fine now, haven't had a problem since the exchange. I would actually argue against it being a developing problem and, while it may take a couple days to manifest, more so an out of the box defect.
I'm glad I found this and it's not just me! I've had this phone a little over a week and it WAS running awesome but now not so much. I have more of the ghost finger or studder I've heard about. I found most of the issues texting and emailing or anything with typing. The rest of the time it works fine. Just really hard to respond quickly by any means.
It was running fine stock, then I rooted and it continued to run fine. Then over the last few days it's been a headache. I removed the root, still there, factory default, still there. It was even happening when I was trying to log into motoblur at the very beginning.
I'm going with a hardware issue and taking it in for replacement tomorrow.
Thanks.
It seems like you'll have to replace it, brother. No fix found yet.
Damn! I knew I should have returned it during my 30days... I was really under the impression that it was just something I did coz I didn't notice it when I first got it and went ahead and rooted it... tried almost everything too like everybody did but no luck
Do you think I'll still be able to exchange it? I got it like 2 months ago
Replaced mine yesterday and it is running great. The guy at AT&t said he has seen a few doing this.
Did you have to call the warranty service also or were you able to exhange it at the store coz in my case I had to call the warranty service and they're sending me a replacement in the mail with the prepaid packaging to send to my old one back
I just went in, he opened a new one swaped my sim card and I was off. Gave me a new receipt and done.
Sent from my MB860 using Tapatalk
Hello. i've been having this problem in my atrix for about a month now. it seems to be hardware related but im outside USA. i could send it in with my gf to get it exchanged but i bought it on ebay.
should i contact motorolla for warranty or go to att to get it replaced?
(please provide a # or website for motorolla warranty if you know it)
I have same problem, hapened after 2 months of use, the top portion of the screen doesnt work, if im in portrait i cant scroll down the notification bar, only in landscape. And when in landscape i cant type the letter Q.
Really annoying, but i have to wait until september when i came back to USA.
Motorola Brazil dont honor the warranty from a Usa Atrix.
For everyone thats experiencing this Screen Issue with the Atrix, SGS Touchscreen Booster inthe Market Place will fix the issue. I have returned one Atrix already, and was close to throwing this one in the garbage. It makes me mad that Motorola has this issue and are not pushing a Software Fix. Can't wait until I can get Cyanogen on this beast!
**Update Sent my phone in to get repaired, they replaced the screen and reflashed it. Came back with the exact same issue. Very Frustrated!
My motorola atrix is a problem with the touch after I managed to release "root", you have to play lower down the keys to be hit from above, in addition to the menu buttons do not work, but half of it straight up works best, does anyone have any solution?
Perhaps a better bios reset, or a full format! hardware will be? or software?
Somebody help!
A have the same problem - http://www.youtube.com/watch?v=9MYOoTPW_wQ
Any idea's how fix it?
Did replacement of touch screen will help?
I tried to:
- flash original firmware
http://4pda.ru/forum/index.php?showtopic=255458
- reconnect touch connector
http://www.youtube.com/watch?v=grqz-3LdIEk
- fix pds
http://forum.xda-developers.com/showthread.php?t=1131649
The same problems:
http://www.youtube.com/watch?v=Z56BSYFh3BE
http://www.youtube.com/watch?v=d_PjVSEcHEo
---------- Post added at 03:26 PM ---------- Previous post was at 02:42 PM ----------
Any one know, where is ATRIX touch controller?

[Q] Touchscreen Fault

Hey guys,
I ve recently started having trouble with the Touchscreen on my Evo 3D. The phone is fully rooted and S-Off, currenlty has Leedroid ROM 3.0.
Ive noticed that sometimes it will just stop responding. I press the power button to turn the screen off and back on again, then it works fine.
Other times it will be as if the screen has already been touched in 1 place (even though i havent touched the screen). If i touch the screen it detects a second finger and tries to pinch zoom.
Recently its gotten worse and now certain parts of the screen wont work at all, but other parts work perfect. For example, i can pull the notification bar down or even use the capacitive buttons at the bottom (Home, Menu, Back & Search).
The phone has never been dropped, I have removed screen protector and case, removed apps, defaulted phone, tested different ROMs, and removed the battery for a while. Nothing has helped and im only surviving right now by using Softkeys.
Has anyone seen this, or know what it could be?
Haven't had this problem myself but something to try would be to calibrate thr screen threw the phone options snd see if that helps at all.
Locked & Loaded
""shooter on Deck""
Long time lurker, first time poster, so pardon the n00b.
I am having the same issue. I was using Revolution HD (which is a phenomenal ROM if I say so myself), and a week or two ago my phone started having that issue. I thought possibly a ROM issue, but things had been running smooth for awhile, so it seems odd that it would just start happening out of the blue.
I uninstalled apps, and wiped my phone and reinstalled the ROM, and nothing seemed to fix the issue. I finally re-locked my phone yesterday, put stock ROM back on and still had the issues. I took it in to Sprint today and they said it was because the phone had outdated software and they updated it. The only thing I saw updated was the PRL, so I'm thinking they are full of it. I should have checked for updates before bringing it in, because then they wouldn't have been able to bring that up as an issue.
They also tried to blame some apps as potentially the issue, but I'm basically at stock with minimal added apps. The apps I'm using are ones that I've used since I first had the phone. Perhaps an update of one of those apps is causing the issue.
I'm gonna run it on stock for a day or two and see if the issue is resolved by whatever update they did. I will then put HD Revolution back on and see what happens.
If you figure something out, please post again. My issues sounds exactly like yours. Doesn't sound like a ROM issue, since you and I are using different ROMs. Maybe a manufacturer defect, but I wonder if we have a common app causing the issue.
Update: Have tried the HTC Touchscreen Calibrator here:
http://forum.xda-developers.com/showthread.php?t=1378142
No change at first. Then i re-calibrated the screen but this time touched below the designated targets (purposely putting the alignment slightly out). Now im able to pull the notification bar down! Meaning it thinks im touching part of the screen where the notification bar is when in fact im touching just below it. "Touch Test" from the Market is a great app for testing this.
Could this be a fault with certain parts of the digitizer?
I know digitizers can be found easily enough and theres videos on youtube, but has anyone actually replaced one or think it will help???
@gonzodog: How is yours looking? Do you think you can give this a try aswell?
I downloaded the calibration tool and will test over the next few hours. My screen issue doesn't seem quite as bad as yours. Turning on and off the screen usually resolves the issue ans it doesn't happen all the time.
I went back to Sprint to show the update he ran didn't work. He 'thinks' it is an HTC issue. I am am looking for a good AOSP Rom to try to see if it is a sense issue. The Sprint rep said he has the same issues on his phone.
I am new to Android (coming from webOS) so I am not used to having so many options for an OS, so I don't know which ROM I'm going to flash.
I saw another post in this forum by someone with similar sounding issues, starting to think it really may be a software issue and not a defect in the phone.
I'll let you know how it goes after the calibration.
I have this issue lately no matter what rom I run.. been running custom rom's now for Month's and this just started..can't seem to figure it out..it just gets stuck and the notification window will not pull down or it will think I want to copy and paste during a text, do goofy things while dialing etc....then I have to hit the power button to simply turn screen off and on..then all is good again...seems to be getting worse and I have used every wipe, rom etc..not sure what to do.
Someone else suggested it was a multi touch issue. Could an app cause that?
I have very few apps on my phone, since I reset to stock. Maybe I will remove the the ones I have downloaded and see what happens. I want to think the issue is caused by an app, maybe one that was recently updated.
My non stock apps are: tapatalk, barcode scanner, google authenticator, tasker, words free, godville, ringcentral, yahoo fantasy football, SwiftKey x, and Google+. Do you all use any common apps?
Sent from my PG86100 using Tapatalk
I'm having this issue as well. I'm loving the change in sprint policy making me go to a repair center just to get the run around. It's a bit silly that they can't hand me a new one. I'm well within my year manufacturer warranty and have insurance. I'm hoping that this issue can be tracked down. From my perspective as a former cell phone repair tech, I'm banking on defective digitizers that are wearing out or wearing in a strange manner to produce this effect. I've tried multiple roms, sense and aosp and still have the problem.
I have an unlocked evo (no carrier) full stock and it happens to me too.. Specially the "o" and "i" letters on keyboard.. It doesn't always happens but when it does is just a matter of seconds till it's ok again..
Sent from my HTC EVO 3D X515m using XDA App
@gonzodog: I dont actually use any of the apps. Even when i flashed a stock ROM, the fault occurred.
This seems more and more likely that its parts of the digitizer at fault....
This was the reason I went back to stock s on was having loads of problems
Sent from my HTC EVO 3D X515m using XDA Premium App
@ronin201085 If it is the digitizer, then the question is how to get Sprint to replace it. I may try a different Sprint store today and suggest a digitizer issue. I have insurance, so my preference would be fore Sprint to repair it. I did see that replacement digitizers are available via ebay for about $20, but I'd rather not pay to fix something when I have insurance.
honestly if you are covered under insurance then have they repair it for you... its too risky to replace the digitizer yourself, especially seeing as there are no good tear down videos available that show us how to separate the touchscreen and digitizer from the main body... suffering from the same problem
I have the same problem man.. sprints customers service blows, I have taken it down there twice and they still wont do anything because I can't "duplicate" the issue. And also, for me turning the screen off and on fixes the issue.
Sent from my PG86100 using XDA App
Same problem here. Took it to my local sprint store and they replaced the screen no questions asked, although I did have to unroot it before they would touch it. The way I showed them that the defective digitizer was the culprit was downloading the app touch test from the market. That got their attention. A whole section of my screen wasn't registering input.
@3vo kid: I really don't care to replace myself, but I have taken it to Sprint twice, and both times they said it was a software issue. I was able to replicate the issue in the store, still didn't help. I am going to try a different Sprint store, and if still a problem, maybe a call to customer service.
Sent from my PG86100 using Tapatalk
I work for an indirect dealer fixing Sprint phones and I can guarantee you that it is the digitizer. HTC really did disappoint with these crappy digitizers. Whats more sad is that sprint does not rule this as a common problem when it truely is.
Ok for starters im in Australia and this phone was an import, so sending it back under warranty is a loooooong process, so im open to ideas.
I know digitizers are easy to get, especially on ebay, there must be people that have already replaced them. Im engineer by trade so my technical skills arent bad. Im seriously considering just trying to replace it myself.
ronin201085 said:
Ok for starters im in Australia and this phone was an import, so sending it back under warranty is a loooooong process, so im open to ideas.
I know digitizers are easy to get, especially on ebay, there must be people that have already replaced them. Im engineer by trade so my technical skills arent bad. Im seriously considering just trying to replace it myself.
Click to expand...
Click to collapse
there are deff ppl that have replaced them... but no one has posted sufficient information, pics, or videos when replacing the screen. to my understanding the digitizers are attached to the lcds with an adhesive and there are ribbon wires that get in the way of removing them. in all seriousness it might be easier to order a replacement digitizer with an lcd already attached
Ur digitizers are dirty ... put you phones in boiling water .. should fix it
Sent from my PG86300 using XDA App

[Q] Touchscreen issues after hitting the power button

Problem is stated in the thread name.
Sometimes (1 out of 10-20), after hitting the power button, I can't unlock my phone, because touchscreen respond to touches in a very weird way. I'm trying to pull out the ring (HTC default screen locker), but it just quickly jumping all over the screen, even though I'm just holding my finger on it, not moving. Luckily sometimes it unlocks, but I can't do anything because of this issue. Solution is extremely simple - double hit the power button, yes, that simple. Anyway, this crap is very annoying.
Any help?
Stock ROM 1.20.401.8, GSM version, no root.
Adiost said:
Problem is stated in the thread name.
Sometimes (1 out of 10-20), after hitting the power button, I can't unlock my phone, because touchscreen respond to touches in a very weird way. I'm trying to pull out the ring (HTC default screen locker), but it just quickly jumping all over the screen, even though I'm just holding my finger on it, not moving. Luckily sometimes it unlocks, but I can't do anything because of this issue. Solution is extremely simple - double hit the power button, yes, that simple. Anyway, this crap is very annoying.
Any help?
Stock ROM 1.20.401.8, GSM version, no root.
Click to expand...
Click to collapse
This is an issue with several CDMA models, on any rom, and regardless of if you're rooted or not. I actually returned my phone because of this problem, only to get it again a day later.
I believe it's a multitouch issue, i'm not sure why this happens though.
By chance do you have a release phone? (Being right when it came out?)
Akasa Fox said:
This is an issue with several CDMA models, on any rom, and regardless of if you're rooted or not. I actually returned my phone because of this problem, only to get it again a day later.
I believe it's a multitouch issue, i'm not sure why this happens though.
By chance do you have a release phone? (Being right when it came out?)
Click to expand...
Click to collapse
Umm, I got GSM version, I bought it in french Orange store just a couple weeks ago.
Part number: 99HNJ007-00
I've had the same problem. Took mine in today to a Sprint store where they ran some tests and told me they couldn't fix it and are shipping out a replacement tomorrow.
Adiost said:
Umm, I got GSM version, I bought it in french Orange store just a couple weeks ago.
Part number: 99HNJ007-00
Click to expand...
Click to collapse
Not sure why this is happening, I was thinking it was just an isolated release model case. Strange that it's happening across both models though.

Backlite problem

Sometimes when i press the power button on the side of my phone my phone will not fire up. I see the screen really vague. I need to press the button sometimes more them 10 times in order to get my phone working. It looks like the backlite is not working good. It is starting to piss me off.
Anyone else experiencing the same kind of problem?
No BackLite
rickxbox said:
Sometimes when i press the power button on the side of my phone my phone will not fire up. I see the screen really vague. I need to press the button sometimes more them 10 times in order to get my phone working. It looks like the backlite is not working good. It is starting to piss me off.
Anyone else experiencing the same kind of problem?
Click to expand...
Click to collapse
Hey,
Sorry to say I don't know the answer to your question, but there is one thing I'd like to share with you. Samsung OLED displays don't have backlite. So it can't be broken either. Good luck finding a solution!
Stock rom = sent it back
Flash stock, if still not working, triangle away, Send it back..
Sent from my GT-I9300 using xda premium
I can sent it back but i dont want to miss my phone for some weeks if i can fix it myself. Then i have to go back to my S1
So you want a defective phone? Even if you fix it, you still have a defective phone. Get it sent back to the store or Samsung.. Surely you can live without it for the benefit of the time it comes to sell the device.
Sent from my GT-I9300 using xda premium
Are you sure you are on the most current official ROM? (This would be, starting today, Jellybean in a few countries)
Some old offical ROM's sometimes had the issue and it was annodying as hell. I have not seen it since switching to leaked Jellybean builds.
As the previous poster already said; there is no backlight so you should not be able to see anything. Maybe your eyes are playing tticks on you or you got some app such as ScreenFilter to act up.

Broken capacitive buttons??

Hello XDA,
I apologize in advance if this topic has been covered, but I cannot seem to find any threads describing the problem I have.
Please read below the post that I have put in the Noob Guide thread... After attempting to root my Note for the first time, somehow during the initial process the touch-buttons have completely stopped working
"I don't know how or why, but the touch buttons on the bottom of the phone are no longer working. Is it broken? I was using the stock ICS version on the Note, decided to root it using your guide. I followed the steps, but it locked up on the Samsung logo on bootup. So I then went to restore the phone to stock and try again, and now the buttons are not working at all??? What happened??
By the way, the touch screen is working totally fine. I just cannot press the home, menu, back and search buttons. Also, when I followed the process to bring the phone back to stock, the phone would hangup during boot as well. It would freeze this time on the ATT white and blue logo screen. I followed the advice by Da G and did a factory wipe, and then it finally booted up, but no buttons!!! How do I fix this??
So I've been experimenting as much as possible to try and figure out where I went wrong in this process to break the capacitor buttons. I've tried flashing the stock rom through Odin several times, still no buttons. Without the use of the buttons, I've been able to flash CWM and root the phone, and then was able to flash a rom with no problems at all (since CWM only uses the volume and power buttons to function). I chose a random rom and flashed it, Novena (Alliance Rom), and that process went smoothly. But I still have no touch buttons!!!! What happened??
Is this an unfixable problem? Considering I've been able to do anything with the phone except for touch the buttons, it doesn't seem like it would be a software problem.. But what could I have done to break the buttons? I'm so frustrated.. am I going to have to claim a new phone through insurance? If so, I'm pretty damn scared of trying to root the phone again!"
I would take a look at the ussd codes and see if there is one to test this specific setting!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Thank you for the reply! I looked through all the USSD codes on this thread: http://forum.xda-developers.com/showthread.php?t=1953506&highlight=ussd+code
I could not find anything that would help me. In CWM boot menu, there is a "Key Test" feature in the Advanced section. When I choose that, it registers "Key: 114, 115", etc. when I press the volume up, down and power buttons, but there is no reaction when I touch the capacitive buttons. It says that you have to press "Back" to get out of this test mode, so I'm stuck in the mode and have to reboot since the stupid button doesn't work. >_<
I'm so frustrated. Has anyone ever had this problem?? It seems so bizarre...
that happen to me with my brand new skyrocket.something went during root process.i couldnt fix it.i tried everything.i end up calling att .they replaced it with refurbished unit.good luck.you must have done something wrong while rooting.because samsung phones are hard to ****up.i know what i did.i ran a app from playstore to unlock sim after i rooted it.thats what messed up my buttons.
mintu123 said:
that happen to me with my brand new skyrocket.something went during root process.i couldnt fix it.i tried everything.i end up calling att .they replaced it with refurbished unit.good luck.you must have done something wrong while rooting.because samsung phones are hard to ****up.i know what i did.i ran a app from playstore to unlock sim after i rooted it.thats what messed up my buttons.
Click to expand...
Click to collapse
Aw man, that's discouraging. I can cough up the $200 and get a replacement phone through insurance, but now I'm scared to root it again! I don't know what I did wrong.. I followed all the steps I was supposed to as far as I know.
If I get a replacement phone and try to root it, if this happens again the warranty is void right? So I'd have to go through insurance again to get a new one?
only time i have seen this happen was with a friends epic touch. he flashed a rom for different galaxy sii device. it booted and only problem was buttons not working. you do have a note i717? just checking. you could flash a rom that you can enable navigation bar with onscreen buttons. i am running eclipse and it has this feature and i dont have any problems with rom.
s89281b said:
only time i have seen this happen was with a friends epic touch. he flashed a rom for different galaxy sii device. it booted and only problem was buttons not working. you do have a note i717? just checking. you could flash a rom that you can enable navigation bar with onscreen buttons. i am running eclipse and it has this feature and i dont have any problems with rom.
Click to expand...
Click to collapse
Thanks for the reply.. That is actually a good idea, I will have to try that if the buttons break again. I say "again" because **update** the buttons are magically working now!! Wtf?? I received a phone call and talked for a bit, set the phone down and when I picked it up again the buttons are all working like nothing was ever wrong.
Of course, they magically started working AFTER I called Assurion and ordered a replacement... Ugh. That is the second time I've ordered a replacement and cancelled it.
Another update...
They're broken again. UGH. No idea why or why they started working for a few minutes. I'm getting that replacement phone and I'll try again. I really hope it doesn't happen again...

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